Who Uses This Software?

Any business with a need to communicate.


Average Ratings

157 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Nextiva
  • www.nextiva.com/
  • Founded 2008
  • United States

About Nextiva Office

Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service, Nextiva serves more than 150,000 businesses in the United States from its headquarters in Scottsdale, Arizona.


Nextiva Office Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Call Recording
  • Call Routing
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Virtual Extensions
  • Web Conferencing
  • Audio / Video Conferencing
  • Calendar Management
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • Mobile Access
  • Multi-User Collaboration
  • Voice Mail
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Nextiva Office Reviews Recently Reviewed!


Nextiva - a great software partnership

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The benefits of working with a company like Nextiva are really endless. First of all, they have great solutions for business communications and management tools. They are well crafted to address problems and they've been honed over many years and with many clients. The experience this organization has is baked into everything and that means the service is amazing too. They can see a problem and solve it before you're even aware. It's really amazing to see how they work. The team we work with has an intimate understand of our businesses specific needs and can proactively offer ideas and options for tools we may need in future. We're not guessing and shooting in the dark anymore. Our technology roadmap has a solid foundation and a clear future.

There are some newer tools, like the NextOS platform, that will be even more amazing than some of their originals like VoIP. With the NextOS platform, they have looked at their clients and what their needs are and developed something that's truly cutting-edge. Making AI and Machine Learning available to small-medium sized businesses is something they can really be proud of and it's going to have so many positive outcomes. It's so much more than a CRM and it touches the entire business from frontline workers, to analysts and project managers, all the way up to the CEO.

Cons: This technology is quite demanding on a business. It calls for visionaries and trailblazers to envision how it could benefit, and then they must spearhead the work. Once live, the tools push for efficiencies and the transparent reporting makes it clear if there are people who are not pulling their weight. This can result in lots of organizational change. It's important to understand how to handle this sort of information and enable your organization to adapt in the best way. Otherwise, I can imagine, there could be some negative outcomes too or at least unexpected one. Essentially, those that don't like efficient and productive systems will not enjoy the way these tools change the business. It's as simple as that. They also make the whole go-live process very streamlined and simple. You're not left to work out how to launch like with some technology services. With Nextiva, they're there with you every single step of the way. They do everything in their power to make it a successful experience. We did a project with another company a year or so ago and we realized we were used to the amazing Nextiva service which it turns out is actually quite rare. Really we just need Nextiva to be providing all our software! At least that's my solution to the problem!

Overall: We've been Nextiva customers for at least 5 years. It's been a long road with them and we were one of the early adopters. A lot of what could be classed as "negative" I think in hindsight was due to the rate of growth and common young business realities. However, we stayed with Nextiva due to the service. The staff are trained well and encouraged to support clients to the best of their ability. They give the resources required to do a good job, which is really costly but so important. As they grew this part didn't change, they've been able to maintain their amazing service model for many years. As they have released new products into the market they've given us demos and previews and asked for feedback, which we are happy to provide. It's very obvious that they're trying to build the right technology and want to make sure it's addressing the core of a problem. They're obsessed and it makes their products the best on the market. This is why we are always open to trying each new product. There is always something to learn and we don't know how it could positively impact us. Once you partner with Nextiva you get the impression you're being brought into something much bigger and it's really exciting, and fun too.

Capterra loader

Nextiva delivered for our business

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: 1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.

2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.

3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.

4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It's like a top overview of your call data.

5.) From our first sale's call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons: What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Excellent support and priced effectively

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Support is amazing! Everyone is friendly, helpful, there's no transferring around or long hold times. I have yet to have a bad support experience with Nextiva.

Cons: While it's a common practice in many telecom service offerings, once you make a purchase you are locked in for term. There's no option for turning down services if your company downsizes to save on expenses

Overall: Straight up, I partnered with Nextiva as I was looking for a good offering to bring to my clients who were unhappy with other local providers, most commonly Comcast's "Business Voice Edge" hosted VoIP service. I was introduced to Nextiva and have always been leary of hosted VoIP that doesn't come from the carrier you're getting Internet via. When you're on VoIP with your Internet carrier, there is usually a Quality of Service (QoS) type of system put on your connection that ensures general Internet traffic will not drown out your voice calls. This way you can blast Netflix all you want, the voice calls still go in and out first. Suffice it to say, I have yet to encounter major problems with voice quality and bandwidth issues.

Support is amazing. The person that answers your call is the person that's going to resolve your issue. Right then. No callbacks. They are knowledgeable and friendly, and if they happen to not know an answer right off the bat then you get muted very briefly while they check in with someone more familiar about your specific scenario.

Their onboarding process is simple, yet thorough. If your phone call flow scenario is complicated, they're going to fine tune that with you to ensure your calls are directed in the manner they need to be.

They also began offering phone rentals this year, which I'll be honest more clients have asked for versus purchasing units. Rental offerings are cost effective and offer you much better warranty terms.

Thanks, Nextiva!

Cutting edge technology is here!

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: We're seeing double digit growth on last year's numbers. Without sounding too over the top, this system is pretty amazing. It's definitely helping us manage our team and understand the importance of key metrics and driving positive behaviors. The dashboards are great training tools and managing a large team we have to be on top of everything or it can get out of control fast. 2019 will be a record breaking year if we keep going the way we are. It's exciting times and it's great to know we have a system that's actually helping us achieve our goals.

Pros: We were so happy when we found Nextiva. They offer a service and products that really solve our key problems. We struggle with keeping our team on task and motivated, it's a communication thing. We need to be able to put the goals and tasks up and track everyone towards the company targets. It's hard with a large team and lots of different personalities and levels of experience. With our new Analytics platform, we can share how things are tracking and it's keeping the team really focused and on task. We love it and the results are pretty amazing too.

Cons: We had to do a lot of work to determine which were the correct metrics to drive the right behaviors. We were warned it's easy to just say one thing is "the goal" but then people don't always behave well. You have to achieve the goal the right way too, or you could hurt the brand and the business long term. With our business being second hand car sales, we already have a challenging reputation. We got there in the end but it took some time to work out how to frame the numbers to get the team working together.

Capterra loader

Nextiva sold us phones and supplies a quality service with customer support that is always available

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: VOIP phone system was the best idea we had for phones. Nextiva has made it easy to remain a long term customer. Our office is phone dependent and if a client cannot reach us they let us hear about it. Nextiva has handled problem we have experienced with the urgency that I would expect from a professional service company. Most questions are answered before we get off the phone. The recommendations for phones was spot on. The service is reliable and the quality of sound it clear. My client never ask about the kind of phone we are using. They can't tell the difference. The billing is always correct and predictable. Never had a billing problem.

Cons: The app is a bit uncomfortable to use. In order to answer the phone I have to press a couple of keys and often the phone rings 3 -5 times before I answer. I prefer our calls answered in 2-3 rings. Now this is only a problem when out of the office and the phones are forwarded.

Terrific Service

Feb 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Hands down it has to be the customer service and the features. The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success. Have always had a pleasant experience when working with the support guys. The features are very simple to use and are extremely useful. The combo of these two has really provided us a great overall experience.

Cons: The only con was a small issue with our set up process. There was a miscommunication between the Nextiva sales rep and the support technician which caused a delay in our phone set up. However, once the issue was identified it was resolved relatively quickly.

Overall: Extremely helpful support from Nextiva. I have to say it is one of the only companies I have worked with where calling the helpline isn't a painful experience. Every time I have called in I have reached someone within 5 minutes. The same goes for emailing in any questions. The response time is almost immediate. It has been 10/10 experience each time and the reps I have worked with have been some of the nicest customer support people I have ever spoken with. Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider. The overall service is very user friendly and very easy to manage. The features are as they say, brilliantly simple and really generate a big impact for our company. Especially, the auto attendant and call forwarding features which are excellent. Nextiva always seem to be making improvements to their service and coming out with new stuff each year, so we are very much looking forward to what is in store in the future. Keep up the great service Nextiva.

Recommendations to other buyers: Excellent value for the price. Would really recommend giving these guys a shot.

Nextiva has amazing customer service and offers the best value for the service

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Nextiva's customer service is extraordinary. It is the best thing about the company. When you have a question, need to add/drop services, need to change billing info -- anything --- they are immediately responsive and after years of doing business with Nextiva I think I can safely say that their employees are crazy happy - from tech support to accounting to customer service! I have used several VoIP providers, for onshore and offshore dialing, and Nextiva has the most consistent high quality of calls at the best dollar value. Combined with their service, there is no other company that equals them!

Cons: Nextiva could use an update on their call center user interface. It is outdated but that does not diminish the great features and usability.

Overall: Nextiva is a great value and they offer tremendous customer support.

Smart Technology & Smart People

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Nextiva has some very sophisticated tools for businesses. They make smart solutions that are simple to use but high complex in the background. Its what technology should be. I'm not a tech guy so I don't need it to be more difficult than it already is. These tools work very well for us.

Cons: I can't think of anything negative. They did what was promised!

Overall: The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. We couldn't fault them on anything. The team they have working on our project is a bunch of really nice people, who are also amazingly talented and very "up on the tech" which we really benefitted from. They are clearly very engaged and want to make the launch a success. We felt like we got a service that was well above expectations. For the service alone I would recommend checking out Nextiva. We don't have a huge IT team so it's really a big win if the heavy lifting in terms of the work load is handled by the vendor. In this case Nextiva handled everything for us and not only that the response has been great too. We're very happy.

VoIP has increased productivity within our company

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ability for our employees to take advantage of our communication system by having such features as call parking, voicemail to text message, and call groups. These features have allowed our business to be the best that it could be since it's eliminated time that was previously wasted by trying to figure out where the person from the right department was located. We are now a well-engine funnel of productivity and we have noticed a sizeable difference within our employees. -

Cons: It took some training for our employees to understand how to use our new business communication system properly. This should be a common notion within all companies that switch to a VoIP service.

VoIP for the future

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Nextiva VoIP is a huge improvement on our old system and has enabled us to better communicate internally and externally as an organization. Once we have adapted our team to the system more, training etc. then we will see even more benefits. It's just the beginning for us!

Pros: Nextiva VoIP has a great offering that's affordable and flexible for various types of businesses, we have seen great success with their VoIP platform and the team really enjoys all the features and capabilities they now have.

Cons: Prepare for change with this system. We are experiencing some pains from implementation as it's brought to light a lot of process and team challenges we were not previously aware of. We now need to deal with these issues.

Terrific Customer Service

Apr 06, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

Cons: Only hiccup was with our auto-attendant, however, it was fixed in a short period of time.

Overall: We were having issues with our auto-attendant. For whatever reason the dial numbers and lines were not connected properly and so customers were being directed to the incorrect lines. This had been going on for a few days before we realized it. Called into the support department and was able to reach someone right away. I spoke with a gentleman named Chris. He was very good-mannered and showed me how I was able to make the changes myself. The issue was fixed quickly and our auto-attendant was working perfectly and has been since our call. I had a few other questions for Chris and he was very patient and nice about answering all of them. He also gave me some extra tips on how to manage our network. It is always nice to know that you have a real person on the other end of the phone that can assist with anything you need. Needless to say, it was overall a great customer service experience.

Recommendations to other buyers: This company definitely takes care of its customers.

Do Not Do Business With This Terrible Company

Aug 22, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees. It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind. I am a business owner who depends greatly upon the ability and ease for my customers to contact me for products or services. Without the communication of both our established and also potential clients, I wouldn't be in business to this day. I find it most imperative that in order to keep my clients, I must carry my business in a way that is integrous and honest, and it was to my ultimate disappointment that Nextiva's employees did not share the same values. As my business grew, I found myself in need of a phone service that offered more than my mobile service provider did, so I began looking for internet phone providers that could accommodate my needs. It was in March of 2018 that I committed to finding a resolution to the need, and also when I initially contacted Nextiva for service. My business and its employees rely solely on communication by mobile devices, and it was our understanding upon several conversations with Nextiva's sales department that Nextiva would allow me to continue to use my mobile device while utilizing their features for my business (IE Call Forwarding, Call Transfer, Conference Calling, etc). Through multiple conversations with Nextiva Sales and even Nextiva Management, I made it very clear that I used a Straight Talk mobile device powered by Straight Talk wireless service, and I was assured that Nextiva's service and features would work perfectly well on my device, and that there would be absolutely no issues porting, but rather a reliable and smooth transition and zero loss of connection at any time. After many issues, failed port-in attempts, and multiple service disconnections, we discovered that Nextiva does not work with a Straight Talk mobile device. This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication. In fact, we believe to be the first customer of theirs to attempt use of their service with a Straight Talk device, as it became clear that they were not even aware that the type of device would not work with their service, further proving that they had not ever tested using this type of device. It is unfortunate that Nextiva advertises that their service will "work with any provider on any device" as it is blatantly untrue and false advertisement. It took two separate instances of "mobile phone disconnections" and troubleshooting with Nextiva's technical support team to conclude the prior stated. Not only did Nextiva's service require that we go through three port-in attempts, but our mobile services (and therefore business calls) were disconnected twice over several hours before Nextiva's team could conclude the reason why. After several days and hours on the phone spent with Nextiva's team and realizing that their service would not work for our needs, the porting team then ported-out our main business line without our authorization or knowledge. In fact, we didn't have any idea that Nextiva's porting department ported out our number for nearly an entire week and were not able to retrieve the number for 8 days after it was brought to our attention that it was ported out unauthorized - we only found out because we received an email from a customer asking for a "working phone number" that they could reach us at. You can imagine the kind of frustration this caused on our end to realize that the reason we weren't receiving business was because of something Nextiva's employees took upon themselves to do without our authorization, let alone our knowledge. Upon requesting that our service be cancelled prior to the unauthorized port out, it was made clear to more than one person that we could not port out our number until we had a new service provider to port out to. Support team members of Nextiva supposedly understood this by promising not to shut our service off until we found a new service provider, yet ported the number out anyway, leaving us to chase it down on our personal time outside of Nextiva in an effort to regain control of it. This year our profit margin had been slowly rising higher until we had no phone or open line of communication with our customers. During the month that we spent attempting use of Nextiva's service unsuccessfully with our multiple port in attempts and disconnects, our profit margin dropped 96%. I can't begin to place a value on the amount of business that I have lost by not having an open business line for my customers to reach me at. I have hundreds of loyal clients of over 6 years that were unable to reach me (and at this point may believe I'm no longer in business), several sales that I was in the middle of that I was never able to complete, and several websites and advertising avenues with business line listed, that appeared fraudulent to (who knows how many) potential clients searching for services from my business as well. It is unknown if I'll be able to recoup all of them back, and unfortunately, there is no way that I'll ever know. I can state for certain that I did not receive business phone calls for anywhere between 1-2 weeks combined due to the incompetency and many mistakes of Nextiva's employees that we experienced during our attempts to use their service. We were billed for two months of service that we did not use and spent hours of both our personal and our business time in attempts to resolve any and all issues with their team, ultimately, to no avail. It was discussed with both Nextiva's porting department as well as their retention team the multiple issues that contributed to our needing to cancel, and we were assured that because we were unable to use their service as expected, that we would be refunded the full amount of our costs. We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own). Not only were we assured that our payments would be refunded due to our extensive issues, but we were then lied to on the phone during our final disconnect of service by an employee whop stated that Nextiva would never have promised us a refund, and that we should not expect one. I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva's services. I wouldn't recommend that anyone spend a moment of their time speaking to their team. It was most devastating to learn that I couldn't trust the words coming out of their mouths at any given time, as they have mastered the art of saying exactly what it is that their consumer wants to hear. Perhaps this may be a service that works better for landline users (though that is stated with only the utmost assumption), but if that is the only case, then Nextiva needs to stop selling their service as a solution for mobile phone users as well.

Pros: Nothing. This product was absolutely horrible - but the customer service was even worse. Customer Service and Tech Support know very little about what they are selling. See full review below.

Cons: customer service, technical support, customer relations. All of their team does not work together and none of them know what they're talking about. Their service states that it will work with ANY DEVICE, and it is NOT TRUE.

A smart option for growing businesses

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Great service team, excellent product and the installation was a breeze.

Pros: We are a fast growing business so our needs are always changing. Nextiva, has given us a service that will easily grow with us. We knew we needed voip and could not spend a huge amount. Nextiva created a package that fit exactly what we needed at the time, but does still allow for flexibility in the future. It has been a huge win for the end users here in the office, they are enjoying all of the new features and finding a lot of efficiencies as a result of the technology.

Cons: None to date. We have the system that will work for us for the unforeseeable future and at the price we wanted. I'm sure there will be something that comes up in future but we've only been live for a few weeks so hard to be specific here.

Amazing VoIP call quality

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Consider investment in more self-training materials for NextOS to aid in the onboarding process.

Pros: We were concerned about the call quality and ramping up of new team members. Neither of these things have been a problem. We've had no reported incidences of dropping calls, or static lines.

Cons: Onboarding is a challenge as some team members are adopting more easily than others. We needed some to get more training and others are running miles ahead of the rest. This could be solved by some more training materials so we could get ahead of the issues of different degrees of technology comfort.

We're growing faster than ever

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: NextOS has unlocked all of this growth potential and efficiency we didn't know was possible with our small team. It's amazing and with the AI and machine learning we are not doing the heavy lifting; they bring insights to us. It's amazing.

Cons: It's creating work for our team, action items, and not everyone likes this. It's a game changer which means you need to be able to handle the team members that don't like change. A change management training module would help.

Overall: It's been about growth and maximizing from the beginning for us. Our worst fear is that there is more we could be doing and this tool unlocks those opportunities and delivers those insights to us immediately. Then, the team can action them. It's fast, and effective. If you need to level up this is the tool that can help.

Great for small and large teams

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: This system has allowed us to focus on what we do best, we can service our customers, grow and respond fast without any trouble. It's been a big improvement on old system.

Pros: We have a fast growing team and the Nextiva system has been great for us as it's allowed us to scale up without interruption. It's our central hub of information and makes it simple for new employees to get up to speed and start to contribute to the team quickly.

Cons: None as far as we're concerned. It's a great system. Nextiva's helpful reps always walk us through the steps to set up using their intuitive software.

Affordable Phone System with adequate features for most businesses

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Generally the system is very affordable, straightforward, and easy to use. It is pretty much what you would expect and provides the basic features you need. Very few issues with the product.

Cons: I would like to see more supporting documentation or easily accessible training for basic functions. Maybe this was available but just not made available to me by the folks in my office.

Overall: Nextiva lets us communicate effectively at an affordable price. I like how voice mails are captured on your PC and you can archive or play those back. In general I would recommend the system.

When it comes to your phones, reliability is key

Jun 25, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: After 18 months, I still am learning new features. Robust software that isn't the simplest to use but has everything one could want.

Pros: Always up service! We've had some very minor interruptions, but the few we've had always cleared in a few hours. Moved our fax to a VOIP system and compounded our savings. Great app for remote work.

Cons: The interface is much more difficult to use than with some of the other providers we've worked with. A few items require support to make changes on the back end as there are features that local administrators should be able to do. Call reporting is very robust, and a little too robust with a call group (each incoming call shows on EVERY extension that rings, not just the one that answered).

Capterra loader

Fan-friggen-tastic!!

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Top quality product. A++ Very easy to use user portals and back-end admin software. Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly. They are truly amazing.

A++ customer service, very knowledgeable ' available support staff. Our Account Rep is extremely professional, friendly, attentive and responsive. When switching from 8x8 to Nextiva, we did some pretty extensive software and service comparison testing against much larger companies that supposedly offer "high tech solutions", and "superior service" and Nextiva has come out on top each and every time. I seriously love this company and their products.

Overall: Increased visibility or work requests, improved efficiency, etc.

Communication is Key

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our team had been struggling with the old system for a while and now we're with Nextiva we're really well set up for the coming years. Not only that, we are also saving money!

Cons: Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing.

Overall: The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we're already seeing loads of positive outcomes. It's a big turnaround from our old system.

Nextiva Phone User

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using the Nextiva phones in our business for over 8 years. Very easy and simple to use.

Some key options I enjoy and use often:

- I'm able to pick up someones phone from my desk

- Caller ID

- Take my phone anywhere and plug into ethernet port and just like I'm in the office

- transfer, add calls and conference calling is very easy to do.

Cons: If internet goes down - so does the phone. It will get transferred to voice mail which then in turn can be sent via email.

Small Business using VoIP

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are really very happy with the Nextiva VoIP system. It's making life easier for our staff and saves us money on more administration. It's a smarter way to manage our communications and it's going to help us grow too.

Pros: We use VoIP from Nextiva as it helps us manage call volume with a small staff. The features are really smart and make it simple to divert calls, manage messages and keep things flowing smoothly.

Cons: It's a great system and serves us well. Our entire office is happy. And I couldn't be any happier we see lots of value.

The future has arrived!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: NextOS is certainly going to give us a competitive edge. We're using AI and machine learning to optimize many of our processes. I know for a fact that our competition isn't using tools this sophisticated.

Pros: We are really impressed with the sophistication of the NextOS product. It's really futuristic and offers features we didn't thing would be possible for us to access for many years.

Cons: It's worth the money. We really see the value for our business. I'm impressed and really excited for the future.

Key investment for 2018

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would highly recommend considering Nextiva-both for VoIP and NextOS. They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those. They make it easy to say yes and we're very happy we did.

Pros: this was the best decision we made all year. NextOS is a huge advantage creator for us. We're going to smash the competition over the next 18 months as we have so much more data and insights to inform our work.

Cons: Nothing I can think say right now. The technology is amazing, the staff are helpful and knowledgeable. We're live and the team are trained and starting to utilize the tools. It's a dream roll out!

Easy to set up and affordable too

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Call quality, very comprehensive back end that you can work on without customer support, auto attendants, call blocking, call flows and routes, ability to upload own recordings for call menus and announcements.

Cons: Lack of integration with products, need to be able to have incoming calls run a caller ID check on my database and also whitepages so I have more information when calls come in. Zero integration support.

Overall: Comprehensive phone system at a tiny price

I have used Nextiva's VOIP phone service for my business

Jul 12, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is extremely flexible and allows me to set up a variable on call schedule after business hours. Their customer service is friendly and their pricing is competitive

Cons: Occasionally the calls have a poor connection and a lot of the functions are unnecessarily complicated to setup. The customer service is nice and patient but they don't always know how to fix a problem and sometimes make it worse or tell you things that are wrong.

The future of business administration!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system is a step into the future. It has really improved the internal systems of our business. This streamlining saves us money and time every single day. We would highly recommend this system to businesses across many industries.

Cons: Putting this system in place forced a lot of other changes across our system. This was a challenging part of the process.

Overall: The experience working with Nextiva was flawless from start to finish. We were pleasantly surprised by the team and how quickly everything went. Even now, whenever problems or questions come up the support people are always very helpful and quickly resolve any issues.

Capterra loader

Seamless communication that allows great customer service!

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With Nextiva, you can enjoy calls through smooth service. With each plan, you can choose what features will satisfy your business needs.

Cons: With premium features, the costs rise up significantly, every business needs to cut down costs and telephone bills have a good chunk to pay for every month. Hoping they would offer discounts to the longer you have been availing their service.

Overall: Seamless communication with customers and other clients

Top VoIP company

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you are looking for a VoIP company, go to Nextiva! You wont regret it.

Pros: Amazing Customer Service Top Notch Customer Support Best Sales Team Phone systems with no static on the lines Easy to reach customer support- online chat and by phone Easy setup and install They walk you through the process every step of the way I wish that other companies had the same business ethics and customer support as these guys do.

A phone system that makes others look silly

Jul 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: App

Easy to use

Simple

Price

Line quality

UI

The people in customer service

My account executive

Regular updates to system

Cons: More integrations with third parties

Better price for businesses with over 500 employees

That's about it

Overall: We used ringcentral before switching to Nextiva. Nextiva is far superior and the better solution. We made a mistake signing up with ringcentral but then immediately switched to Nextiva after a month of nightmares with ringcentral.

Perfect for customer centric businesses

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This tool is really helping us improve our service level with our customer base. We expect to exceed our goals this year as a result, and early signs are positive.

Pros: Nextiva is the ideal system for our business as we're working on being more and more customer centric. This tool enables us to do that really well, it's intuitive and unlocks the capability of our team members.

Cons: There is a lot of training and onboarding involved with using this tool. It will take some time to get set up and this can create some chaos. The end result is worth it but it will need some time and attention.

NextOS = the brain of your business

Aug 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NextOS is an amazing system. Combining your CRM, work flows, insights and resource management in one place. We use it every single day and believe it is giving us an advantage over our competitors.

Cons: We have been challenged in a number of areas of the business to act on the insights we have gained. In the long term this will result in a beneficial outcome however in the short term it can be quite divisive and this can create some internal tension.

Overall: Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.

Make the move and never look back

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The process with Nextiva is so smooth. We were really impressed with the way they managed the process with us. There are so many pieces to the system and they are the experts who can really guide the implementation. The service they provide is a huge benefit.

Pros: We've been with a couple of VoIP service providers and it's been a headache of a process. We found Nextiva VoIP to be the best option for us as it has everything we need at a good price.

Cons: Nothing comes to mind right now as I am writing this. All is going smoothly with Nextiva there call performance is what I wanted.

Best CRM we've ever worked on!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price. The set up was and involved process to make sure it was working as we intended it to. The Nextiva team was very good at getting us the information we needed and they made it go pretty smoothly.

Pros: We are getting amazing insights and data on our customers. All actionable and all in a timely manner. We're smarter than we've even been. It's amazing technology and it's what we've needed in a CRM for a while now that no one else was offering.

Cons: It's a big job to understand the tool and get it working. It's a good idea to assign a person to own the process and give them the time to learn and understand it.

Nextiva has completely changed our business

Sep 28, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ability to receive voice messages via email. This ability gives us the flexibility for all voice messages to be forward to all our of employees, and allows for a quicker response.

- By using Nextiva makes our small business seem like a huge professional operation.

- My iPhone becomes a business phone by using the Nextiva App

Cons: The process to setup our VoIP line was longer than I expected, but it is the norm for a VoIP Provider.

Overall: Main benefit has been the ability to use our business phone on the go via the business app.

Live Chat

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: An essential tool that makes internal communications easy and fast. Nextiva has created a great live chat product. Our team loves it!

Cons: You need to have the team onboard with this. If they're not interested in using the tool, then it's a wasted investment. Make sure that the team wants it and will use it.

Overall: The Nextiva team where extremely helpful. We got up and running on the system pretty quickly, they trained the team and now everyone uses it all day long. It's really reduced the email volume and bottle necks, as well as speed up production times.

The latest update of this application really rocks

Aug 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Really good VoIP app with the best backing - Nextiva. Been using the app on PC for at least two years now and got this app for my iphone now too. Works perfectly with the voip system in the office and call quality is excellent.

Pros: Awesome App!! I regularly call clients in UK, USA, Australia and India and the call clarity is excellent and the cost is extremely low! Keeper up the good work!!

Good service, setup was a pain

Mar 07, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The phones work. This was an issue with Jive, our previous provider. We're able to do complex call routing. Support is solid and helped us get up & running.

Cons: Setup was a big hassle. The web based tools are confusing, and don't show everything the system is capable of. Support is aware of these significant limitations, and they're well versed in getting things done, so don't try doing it yourself like I did. Support also has access to more features than the user is given.

Great software to track inbound and outbound calls

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Nextiva being the main source of our communication with our clients, this gives the company great knowledge on whats actually happening on the phone with the clients and our employees.

Cons: Nextiva has its moments, when it use Nextiva crashing on daily bases, just a restart of the software will put you back online.

Perfect Solution for my Business

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We first chose Nextiva for cost savings and to stop paying for long distance calls. Even though we added lines, we are still paying half of what we used to pay for the old landline. It has now been over three years and Nextiva is obviously dedicated to always improving the service. The technology and software is frequently update and they provide excellent customer service!

Cons: The product is exactly as advertised. No issues and no more phone surprise phone bills. This is a five star service.

Overall: It is amazing how clear the calls sound, even on long distance. The features have been very helpful to us and it is great to know that we can add more lines as needed without paying an arm and a let. New lines can just slot into the system and it's easy to manage remote workers.

Recommendations to other buyers: Nextiva works flawlessly. We must have been with Nextiva for more than three years already.

Using Nextiva has been a effective solution for our office needs.

Jun 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The ability to have an app for this allows me to receive phone calls on my cell when I'm working away from my desk. In addition to this, the ability to have an easy to use conference line with unique IDs has made call-in meetings efficient and effective.

Cons: The prompts when trying to change your voicemail don't seem intuitive. I think if the language of the prompts was changed it would make all the difference. However, once you do it you will get it.

More features than we've ever had

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Nextiva's VoIP service has so many features we didn't have before. We're now able to get voicemails emailed to us, virtual faxes and easy conferencing options.

Cons: The cost is not insignificant. It's helping us stay more connected to our clients and prospects. It's a major game changer.

Overall: We were expecting the launch process to be complex and had braced ourselves for complications. In the end it all went really well. The team and I were happy with the implementation and we're really seeing results.

If you have are a business-person. You need their app

Jul 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use their app everyday. The app is how I make phone calls and message. I don't even have a phone on my desk, but did get one when I signed up with nextiva. But it's pointless. The app works on my iPhone and my MacBook Pro. So there is absolutely no need for a phone on my desk. It just collects dust. The setup process with the app was also easy.

Cons: I'd say they should not being talking about phones during the process of signing up. I don't see any good reason why a phone is needed. The app should be the only suggest device.

Overall: We had a PBX before Nextiva for all of our locations. We stopped using the PBX and are only using Nextiva. 10.

Excellent Product with Amazing Support

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Great support if you have any issues. - Affordable for our business - No hardware needed for our phone system - Easy to add additional lines if you need to

Cons: The online user manual is outdated and need to be replaced with more concrete support answers. It was mess to find a solution to my problem.

Quality Service for Our Small Business

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After much research, we decided to go with Nextixa. The support, and sales team have been nothing short, but professional. We look forward to growng our business communication with Nextiva.

Pros: Nextiva is the perfect fit for our small business. We are using all the features that could enhance our business. Auto-attendant, call groups, call recording, and call extension. These features have eliminated confusion in the office and everyone is on the same page now. I can't believe how much easier it is for us with a great communication system.

Cons: It took a lot longer for us to setup, but I thought it would be a twenty-four hour proess. I'm at fault.

Reliable

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the robust features available and the quick customer support. We utilize several different features for our phone lines throughout the office.

Cons: The recent switch to NextOS 3.0 was challenging at first. But we have since figured it out and really appreciate the Customer support team.

A Data Analyst's Dream

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love the new system. It's making my job a lot easier which means I can support the team better. I can deliver more reporting and this in turn makes decisions happen faster. It's worthwhile looking at if you use a lot of data and have resources allocated to this effort.

Pros: Nextiva's Analytics Platform is amazing. It's intuitively designed and gives you real time analysis and insights. It does a lot of the leg work an analyst would usually need to do and allows them time to focus on the bigger picture.

Cons: It's not complex at all to even set up for a large complicated organizations. You should give it a try and see how good it really is.

Great Cost Effective VOIP Phone Solution!

Jun 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support is great. The online interface is also very user-friendly and allows the provided admin access allows a great level of control!

Cons: Just like any other VOIP solution, being solely reliant upon the internet is always difficult. We do run into the occasional outage.

Give your team the gift of efficiency

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our team works better together now we have the Nextiva Call Center in place. They are more efficient, they are faster and the communications seem to be more streamlined. Really happy with the Nextiva system we now have.

Cons: None I can think of. We contacted Nextiva, they were every responsive and professional.

Overall: They recommended a package for our needs and got us the information we needed to move ahead. They supported our internal processes to get it approved and then launch was a breeze. They ran a training and they are still very available to answer questions and resolve issues when they come up, which is rare.

Best Customer Service by Far`

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We had an issue with our service and had to call Nextiva. We spoke with a gentlemen from support. He answered all of our questions, and was able to figure out why our issue continue to happen on a weekly basis. He gave us some suggestions on how to improve our service that we didn'#191;t believe were possible. Talk about great service, he stood on the phone with us for two whole hours.

Best CRM in the market

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For our organization a solid CRM is critical to success and NextOS is the best we could find in the market. We're very happy with the results we're seeing so far.

Pros: NextOS is an amazing CRM tool. We have so much more flexibility than on our previous system. We can see this will help us for a long time into the future.

Cons: It's not a cheap system and it takes some time to go live. Make sure you're ready to make the investment.

Streamlining our contracts process!

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are getting so much faster at turning around a contract and getting it countersigned. It's so important to move fast in the sales process and vFax really helps us to get the deals closed.

Pros: NextOS is awesome for digitizing the contract management process and making it easier for agents and clients to sign and send documents.

Cons: None, it's great. We are empowered to build the business towards the future and it's really exciting.

Helps measure success rates a lot more efficiently

Mar 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: You can track your agents sign in and out and also add unavailable codes to see what is taking them away from them desk. This also allows you to see your staffing needs as well as what your clients are looking for.

Cons: The set up was very difficult, even with an implementation manager. To make changes to the system you have to login to multiple places and making adjustments is quite cumbersome

An incredible leap

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The sales process and especially the executive sponsorship and routine "check-ins" show what a class act this organization is and how much they care about giving the needle for a new client. They truly want and earn raving fans.

Pros: Most sales folks like me feel like phone systems are really all the same...pick up the phone and dial...no big deal. However, when we installed Nextiva my perception of what a phone system really can do has certainly changed. Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

This software is amazing and time efficient.

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I liked most about this product is that everything is digital. To submit a fax you would have to scan it in and then you would get an email saying that it was sent successfully. When we would receive faxes we would also get an email with the fax attached to it. Not only was it super convenient but we didn't have to worry about all the paper faxes we would be receiving.

Cons: There really isn't anything that I didn't like about this software. It was very efficient and saved a lot of time!

Overall: It saves a lot of time and PAPER!

Nextiva has been a blessing for our business

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great platform that I use on a daily basis. It was one of the best decision that we made regarding our company. What is great about Nextiva is that it keeps on getting better and better. They keep on adding features that make their platform easier to use for our company.

Pros: - Affordable pricing for our small business - Easy to use and great service for our business - Ability to do automate our whole business communication

Technology for 2030

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The ROI on this kind of investment is key and we believe that over the long term it will be significant. It's amazing technology that is a growth driver for any customer focused organization. We're already seeing some of these positive impacts after just a few months.

Pros: The Nextiva platform is like stepping ahead in the future. It's really cutting edge and not something we thought would be possible for a long time. I think it will go a long way to giving us an edge on the competition.

Cons: NextOS is not a cheap system. It's great but it will cost in both money and the teams time to get set up.

Deceptive sales practices.

May 02, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Good call quality. Didnt have any issues with the service of the phone. Did its job for a small company, but growing did not provide the same ease of use.

Cons: Outdated phones and limited features.I'm a small business owner. They put you into a contract for 2 years which is no problem other than the best companies don't need long contracts if they have a great service. That's not my issue, the sales representative never once mentioned that there is an automatic renewal for another full 2 years once the initial 2 years is done. Deceptive sales practices without a doubt, and I never would have signed up if this was the case. Great companies/services never try to lock you into contracts without your knowledge. Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them

I use Nextiva daily and absolutely love it.

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the chat software and how I am able to communicate with my coworkers in other parts of the building.

Cons: I can't say that there is anything I don't like about this program. I have found it to be an excellent tool to use in my role as a receptionist.

Overall: Ease of communication was my favorite. It almost reminded me of AOL instant messenger when I was younger. Love it!

Great for remote working teams

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The launch process was easy. Our team was impressed with how fast we went live and then getting everyone on boarded was actually pretty straightforward too. No nasty surprises which we like!

Pros: We have found the new Voip from Nextiva works very well for our team members who are remote or telecommute. It's pretty amazing technology and really streamlines our communications with the clients and internally too.

Cons: It took a long time for us to make a decision and we could have got a better price had we decided earlier.

Overall a good program

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It provides a lot of call information and options to classify calls to several numbers. Allows us to keep track of different marking numbers.

Cons: Almost too much information at times as it is not the easiest to navigate to certain needs. Setting up the reports is difficult sometimes.

Overall: Tracking our different marketing numbers and call volume

Excellent service, low cost, reliable

Mar 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: We've been using Nextiva for business for 2 months. While we have had issues getting set up and learning how to use the system, we've had use customer service frequently. Service has been excellent, reps are knowledeable, no language barrier, patient and happy to help. No major issues.

Cons: Purchased the recommended Polycom phones which have been a nightmare to figure out and mark work. You will have issues setting up but the customer service is there to be used.

A great communications tool

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Nextiva Live Chat has been a game changer for our team's communication and speed. Issues are resolved more quickly and the team is empowered. It's a great tool for our work type.

Cons: I would say none for us but it's definitely a tool that needs some monitoring and also might not be right for all work places. Ours it does work well. Where interruptions are never a problem.

Overall: We have all the functionality we need and it was well within budget. The set up was easy and quick. Super easy!

We're all analysts now!

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The process to get the system up and running for us was surprisingly smooth considering the level of complexity. We expected it to be more difficult but with the helpful staff at Nextiva we were able to go live without any hiccups.

Pros: We are really enjoying and benefiting from all the features in NextOS. It's amazing technology and created with real business problems and goals in mind.

Cons: None come to mind at this point and time. We are really enjoying this new innovation. I wish this was developed way back.

Great Stuff!

Mar 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Nextiva has a truly wonderful support team. I had excellent support from the support team. We were having a bit of difficulty porting our numbers over for one reason or another and during the process the support staff made sure this was resolved in a timely fashion. I did not have to speak with a handful of different reps. It was a bit of a process, but nonetheless the customer service I received was exceptional and really made me feel confident that the issue would be resolved. They totally took the stress off with the way they handled the situation. It made me feel very happy in choosing Nextiva as our provider. They have genuine people and you are treated with the utmost respect and care. So far so good with everything else. We have only had Nextiva for 2 months, but we look forward to using the service. Price is also great for the service you receive. So no complaints. I would definitely advise to check out Nextiva if you are looking for new service.

Pros: Service is exceptional.

Cons: Had some issues with porting out numbers over.

Nice system with multiple options for different users. Equipments is quality.

Apr 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: A hands free soft phone upon my desktop is quite helpful, allow for multitasking. Clarity is good with calls on the VOIP platform. The equipment is easy to use.

Cons: Post purchase your left with equipment, a subscription, and instructions for set up upon the website. No guidance and support is spotty.

Check out the demo

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend checking out the demo. It will show you everything you need to know to understand how the system could benefit your organization. I think it will be clear from there. It's been a huge change but overwhelmingly positive for our business.

Pros: So many! It's fast, it's intuitive, easy to learn, our people love it, it reduces grunt work. It's amazing.

Cons: It's not a cheap system. But, the benefits are well worth it. They are ahead of the competition. There is not much cons about Nextiva.

Nextiva Office provided our call center with outstanding customer service

Sep 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: With Nextiva at our side, we were commended many times throughout our time with their services from our clients/customers.

Cons: Nextiva only had a few hit or miss moments in which case operations were suspended during heavy traffic times. Other than that, it is a great service they provide.

Good service

Jul 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: The customer service people do try to be helpful.

Pros: Likw the fax through email without needing a fax machine, makes things so much simpler and easy to access. And the phones work.

Cons: Because the faxes are through email sometimes not everything that is sent is received. Shared line issues.

High Quality Service

Mar 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price is great. The customer service is awesome. And the system is super user friendly so honestly anyone can use it.

Cons: Nothing at the moment. Hopefully it stays that way!

Overall: Nextiva has been great for us. The service has everything you need and for a good price. The set-up process was relatively simple and the customer service has been great. We joined Nextiva in June 2016 and have not had any problems with them since then. I called in the other day to make a couple of changes to our customized platform. The support technician was really nice, made the changes, and walked me through how I could make changes on my own. The instructions were quite simple and although he did a great job at explaining exactly what to do, the system itself is very user friendly and is not hard to understand how it works. This is great for someone like me who tends to get intimidated by this stuff. So thanks Nextiva!

Recommendations to other buyers: Nice selection of products if you have other needs.

Nextiva is a top-tier business communication company

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - Very easy to use, and friendly support staff that make the setup process quick and easy

- Already seeing positive benefits with our leads closing at a higher percentage since we added toll free numbers

- Ability to see the data from every call. We will be analyzing this data to better understand our customers.

Cons: - Took longer than I anticipated to setup, but well worth the wait.

Useful tool for people on the go

Nov 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: The faxing is reliable but tedious if you're in an office where 18 out of 20 faxes are not for you.

Pros: It allows me to keep up with incoming calls remotely, and it masks my personal number when I have to call clients from my cell.

Cons: The fax function doesn't allow me to search for the terms that are useful to me, so I have to manually go through numerous faxes before I find the fax I'm looking for.

Wish their Call Manager was more integrated

Dec 04, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Initially what I liked about this software was that it allowed for me to work remotely and be able to see the status of my co-workers in the main headquarters. The call manager feature which used to work somewhat decently was a great integration with my Polycomm VVX500. it made managing multiple calls a lot easier from straight from your computer.

Cons: Recently they stopped supporting it and now have made it part of an upgraded feature which means you have to pay more money. they have not provided an alternative which is really frustrating and now that makes call conferencing and waiting and managing multiple calls a lot more difficult. Their support was not very helpful either.

Nextiva has grown my business through VoIP

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1.) NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. 2.) Using the soft phone app to communicate within my own phone. 3.) Setup call funnels for all departments in my business

Cons: We did have a time where our service was down, but it was a problem due to our ISP as it had an outage.

Capterra loader

Our Phone Issue was fixed in fifteen minutes

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to scale if we need more lines for our business

- Platform gives us the ability to change the call-flow in a drag/drop

- Always updated from its' previous versions

- Customer Service is top-notch

Future of phones

May 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Nextiva bypasses typical landlines phones by a long range! Being cloud based makes is extremely simple to take and track calls outside of the office. The mobile app also allows for conference calling and online faxing which again makes out of office business very simple! Another great feature of this software is that is virtually never fails (ex. failed calls, calls disconnected, etc.)

Cons: The main con of Nextiva in my opinion would be the pricing. Depending on the version used the price will vary, but overall i believe it is a bit overpriced. Also depending again on the version used, one of them (Office Pro) does not support the mobile app, making this software pointless for easy out of office use.

Great Support from Nextiva

Feb 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Impressed by the knowledge and professionalism of Nextiva support team. Cust support rep did an amazing job setting up our service in a proper manner. His communication was clear and calm during the whole process. After he worked his magic, our phone system was working. Thank you team and everyone at Nextiva!

Great Phone Service

Sep 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Paying less for our phone service than before and more features available. Significantly fewer dropped calls than our last provider, (have only experienced one dropped call with Nextiva). I have not waited more than 5 minutes to speak to a service representative whenever I have had a question or issue.

Cons: The dropped call that we had was with an important client of ours. However, there was no damage done. Nothing else we dislike about Nextiva.

Recommendations to other buyers: Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Ease of use

May 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is on one console. Simple to use without a lengthy set up. They transition you in with a project manager to ensure proper expectations are met.

Cons: None yet. I have been overall pleased with the service. From onboarding through deployment, the service and follow up has been good.

4 Years of Great Customer Service

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It is so nice to have a phone service provider that actually works the way it says it does and has such awesome customer service. We have had Nextiva for 4 years now and have had a number of great experiences with them. Our biggest praise for Nextiva has to be their customer service. They are on point! I think with all service providers you will have hiccups, but it is how those providers handle those hiccups that makes the difference. I have recommended Nextiva to friends and business partners of mine and would of course recommend them to anyone.

Pros: A customer service teams that genuinely care about its customers. Overall great product.

Recommendations to other buyers: Nextiva is an all around business that can in many ways, customize their product to your business, which is rare for other providers in this field.

Phone system in company

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Makes calls easy to access when phone system used in multiple offices with the same number. Phones are simple too.

Cons: Sometimes it's hard getting messages off phones or they are delayed. Setting us voice recording for meetings are a challenge.

Capterra loader

Makes listening to voicemails easy

Apr 03, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: What is convenient about this software is that you are able to check voicemails and dial directly from the desktop app.

Cons: Numbers saved in the address book on desktop do not automatically transfer to the Polycom phone making it somewhat useless.

Easy to use

May 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use Great for small offices Great customer service Low price The admin portion of the software is very easy to use and versatile

Cons: The soft phone app needs more functions

Nextiva Phone System

Oct 28, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: If you're a growing business and need to create a more efficient call flow, I recommend Nextiva. They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Pros: Total customization, good price, great auto-attendant feature, provides analytics.

Cons: The only portal is a little tricky to navigate at first. Some instructions are hard to follow, but they have good communication.

Recommendations to other buyers: We chose this over RingCentral because we really needed a GREAT auto-attendant and call flow for our growing company. For a basic and efficient system for an office (even one with multiple locations!), this will do the trick.

Best-in-class customer service, awesome mobile VoIP app!

Apr 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Nextiva's basic service plan worked out perfectly. Switching from a landline to internet phone went smoothly and dealing with Nextiva was a satisfying experience.

Pros: The app works well, now to just add the faxing solution!! Nextiva gives the flexibility and level of professionalism needed to succeed.

Cons: No cons here. The entry-level plan was a good start and the flexibility to upgrade was a great bonus. There was no need to compare plans with competitors, because Nextiva's support can't be beat and that's really huge.

Excellent Service

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy, reliable, cheaper, good customer service

Cons: They have different sign in pages, which is a little bit confusing

Overall: I'm using Nextiva and Nextiva Fax for more than 5 years, is excellent service, easy and reliable, price per year is affordable and not one complain in those years

Nextiva works

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's straight forward and easy to use, and it works well for what we need (coworking space).

Cons: Their website seems a little hard to navigate and find answers in.

Very good customer support

Jul 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We recently upgraded to have more minutes available. Our sales rep was friendly and answered our questions professionally and acted on requests promptly. The whole process went smoothly and painlessly. Loving the mobile app because it works well, and the online dashboard to setup the phone system and features is easy to use even if you don't really know this stuff. Love it!

Pros: Great pricing structure Amazing Customer Support, Simple, fast, robust, it's got it all what I was looking for.

I enjoy using Nextiva VoIP.

Sep 21, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Thank you.

Pros: It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons: It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Capterra loader

The Nextiva Office provides seamless service as a VoIP solution and has saved us money .

Oct 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Simple way to make and receive calls and the HD voice quality is a big plus from a traditional on-premise telephony solution. Really surprised with the customer service and quick response via phone and email. The pricing is very competitive and a great value for the service.

Cons: I think the system admin training could have been better. I think some work needs to be done with end user training. This is important for non-technical end users but for others it not as important.

Capterra loader

Easy to use VOIP

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Their app is easy to use and simple to navigate. Making calls is a breeze and the copy a phone number to call is a nice feature. Customer support is very helpful in showing how to use the app.

Cons: Have not used it enough to find a problem with it yet.

Nextiva Phone and app

Oct 09, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that I can see who is on line and chat with them without calling.

Cons: It seems the Nextiva App likes to show that I am on a call or out instead of being available and I have to keep changing it.

Overall: Overall, it is nice to be able to use the app on my computer to make calls and not need a phone when I am working remote.

Worst experience ever

Nov 06, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I've had vFax for several years and when used it was great. However, I'm finding that a fax service is not relevent any longer.

Cons: Customer service - I decided to go with their VoIP. After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes. I believe they are an offshore company at least I always spoke with someone offshore.

Overall: Horrible!!!! All I can say is run the other way as fast as you can. There are way too many great options, great options with better plans and pricing. These guys are a joke!!

Great Customer Service

Jun 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We did intensive research on over 5 different VoIP providers when we did a large expansion recently. Since choosing Nextiva, I have never once wished that we had chosen anyone else. Nextiva was willing to work with us on the terms of the contract, and saved us from an onerous deal with another provider.

Pros: We are a Plaintiff's Firm operating in the area of pharmaceutical product liability. Our litigations are complex, and our problems often need solved immediately. With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support. Nextiva has a wonderful umbrella of products and services that allow us to get most of our needs satisfied in one place.

Cons: Occasionally there are issues with making things flow together as envisioned, but issues are generally resolved very quickly if not in real time.

Best customer service around!

Sep 10, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Their website showed all the companies that trust them with their telecommunications, but I wanted to know firsthand if they are really that good. I spoke to a friendly, helpful rep, who explained the package to me in great, accurate detail.

Cons: I haven't found any to date. I can't think of a single bad thing to say about Nextiva.

Recommendations to other buyers: I was put through to the technical department, because I had some other questions, and they answered that very well, too. When I signed up, I was so excited about how quickly it all went, since my office setup is somewhat complicated. But the system works perfectly for my business, and I have managed to save on my bills, and I have everything I need on a single monthly bill. Less admin, less costs, and much better efficiency.

Too many issues

Feb 13, 2018
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The phones sync with Outlook to shows who's calling and can listen to voice mail through Outlook..

Cons: Phones/service are internet based, so when the internet goes down so do the phones. The system and the phones are not user friendly.

Overall an Okay Product

Mar 28, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: It was an okay phone system. The support team, when you spoke to them, were nice and did their best to help.

Cons: It took forever to get a representative on the line. When I cancelled my services, I had to call 4 times AND my card was charged after I told them I did not want to renew again. They said they could not help me about a refund even though they knew I did not want it.

call center visability

Jan 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: You can track your agents sign in and out and also add unavailable codes to see what is taking them away from them desk. This also allows you to see your staffing needs as well as what your clients are looking for

Cons: There is a lot to learn in the onboarding process. The reports are more complicated than needed. If you want to make changes to call center you have to go to multiple locations

Okay Service

Jan 16, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Negative service and operations were very straightforward. We didn't really require much interaction with them.

Cons: Negative VOIP services were not competitive (cost-wise) with other options available. The sales representative I spoke with said they'd have their quote to us for the VOIP services within an hour, but I did not receive it until the end of the next day.