Who Uses This Software?

Any business with a need to communicate.


Average Ratings

65 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Nextiva
  • www.nextiva.com/
  • Founded 2008
  • United States

About Nextiva Office

Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service, Nextiva serves more than 150,000 businesses in the United States from its headquarters in Scottsdale, Arizona.


Nextiva Office Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Nextiva Office Reviews Recently Reviewed!

Nextiva Has Help Expanded Our Business

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to expand our business wouldn't be possible without Nextiva. They have provided us the necessary communication tools to make our company seem much larger than it truly is. Our call center calls has increased in revenue since our business has adjusted to the various type of calls that we receive from clients.

Cons: We had a slight learning curve towards learning the platform and how to effectively use it for our business.

Overall: Ability to take business calls on the road

Top VoIP company

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: If you are looking for a VoIP company, go to Nextiva! You wont regret it.

Pros: Amazing Customer Service Top Notch Customer Support Best Sales Team Phone systems with no static on the lines Easy to reach customer support- online chat and by phone Easy setup and install They walk you through the process every step of the way I wish that other companies had the same business ethics and customer support as these guys do.

Overpriced

Nov 08, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Features are good, but the system isn't as reliable as my previous solution, and the cost is higher. Nextiva charges extra for many things that were standard with Jive. Support is knowledgable, but incompetent with trying to cancel.

Pros: a lot of features knowledgable support they offer a month-to-month term (which I now wish I had done)

Cons: nickel and dime not helpful or good at resolving issues when trying to cancel. no service-level agreement for small businesses

I'm a single user, have only used it a short time, but it's very practical.

Nov 07, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I've only had this product a short time and I like that it offers 3 numbers for one price... the fact that I can conference with my team in a group chat and share my screen is a really great feature. I have not checked to see if it integrates with my CRM... I'm hoping it does.

Pros: I like that I can have it ring my mobile device if it's unable to be answered from my default location. I like that I can have the calls forwarded right-away too. I have not used the "transfer call" feature, but I like that also. I like that it offers "business hours" of operation to be on or off... have not figured that one out yet.

Cons: It's a bit "busy" when it comes to call routing... not as easy as it appears on the videos. I am an avid BlackBerry user, have been for several years. I don't like that fact that there isn't a web-based app made for devices that aren't iOS or Android.

Nextiva Phone System

Oct 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: We didn't have office phones before. So it's really nice to be able to have multiple line and call forwarding.

Cons: Nextiva did not tell us until we had already subscribed that it potentially wouldn't work the way it is supposed to with our routers because we have comcast. So beware if you have comcast. You may have dropped calls. But I haven't had that issue yet.

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The Nextiva Office provides seamless service as a VoIP solution and has saved us money .

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Simple way to make and receive calls and the HD voice quality is a big plus from a traditional on-premise telephony solution. Really surprised with the customer service and quick response via phone and email. The pricing is very competitive and a great value for the service.

Cons: I think the system admin training could have been better. I think some work needs to be done with end user training. This is important for non-technical end users but for others it not as important.

Nextiva has completely changed our business

Sep 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - Ability to receive voice messages via email. This ability gives us the flexibility for all voice messages to be forward to all our of employees, and allows for a quicker response.
- By using Nextiva makes our small business seem like a huge professional operation.
- My iPhone becomes a business phone by using the Nextiva App

Cons: The process to setup our VoIP line was longer than I expected, but it is the norm for a VoIP Provider.

Overall: Main benefit has been the ability to use our business phone on the go via the business app.

I enjoy using Nextiva VoIP.

Sep 21, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Thank you.

Pros: It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons: It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Awesome! The best experience.

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

Nextiva Office provided our call center with outstanding customer service

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: With Nextiva at our side, we were commended many times throughout our time with their services from our clients/customers.

Cons: Nextiva only had a few hit or miss moments in which case operations were suspended during heavy traffic times. Other than that, it is a great service they provide.

Nextiva has grown my business through VoIP

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: 1.) NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. 2.) Using the soft phone app to communicate within my own phone. 3.) Setup call funnels for all departments in my business

Cons: We did have a time where our service was down, but it was a problem due to our ISP as it had an outage.

A phone system that makes others look silly

Jul 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: App
Easy to use
Simple
Price
Line quality
UI
The people in customer service
My account executive
Regular updates to system

Cons: More integrations with third parties
Better price for businesses with over 500 employees
That's about it

Overall: We used ringcentral before switching to Nextiva. Nextiva is far superior and the better solution. We made a mistake signing up with ringcentral but then immediately switched to Nextiva after a month of nightmares with ringcentral.

If you have are a business-person. You need their app

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I use their app everyday. The app is how I make phone calls and message. I don't even have a phone on my desk, but did get one when I signed up with nextiva. But it's pointless. The app works on my iPhone and my MacBook Pro. So there is absolutely no need for a phone on my desk. It just collects dust. The setup process with the app was also easy.

Cons: I'd say they should not being talking about phones during the process of signing up. I don't see any good reason why a phone is needed. The app should be the only suggest device.

Overall: We had a PBX before Nextiva for all of our locations. We stopped using the PBX and are only using Nextiva. 10.

Great Customer Service

Jun 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We did intensive research on over 5 different VoIP providers when we did a large expansion recently. Since choosing Nextiva, I have never once wished that we had chosen anyone else. Nextiva was willing to work with us on the terms of the contract, and saved us from an onerous deal with another provider.

Pros: We are a Plaintiff's Firm operating in the area of pharmaceutical product liability. Our litigations are complex, and our problems often need solved immediately. With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support. Nextiva has a wonderful umbrella of products and services that allow us to get most of our needs satisfied in one place.

Cons: Occasionally there are issues with making things flow together as envisioned, but issues are generally resolved very quickly if not in real time.

An incredible leap

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The sales process and especially the executive sponsorship and routine "check-ins" show what a class act this organization is and how much they care about giving the needle for a new client. They truly want and earn raving fans.

Pros: Most sales folks like me feel like phone systems are really all the same...pick up the phone and dial...no big deal. However, when we installed Nextiva my perception of what a phone system really can do has certainly changed. Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

Nextiva is a top-tier business communication company

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Very easy to use, and friendly support staff that make the setup process quick and easy
- Already seeing positive benefits with our leads closing at a higher percentage since we added toll free numbers
- Ability to see the data from every call. We will be analyzing this data to better understand our customers.

Cons: - Took longer than I anticipated to setup, but well worth the wait.

Easy to use

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use Great for small offices Great customer service Low price The admin portion of the software is very easy to use and versatile

Cons: The soft phone app needs more functions

Terrific Customer Service

Apr 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

Cons: Only hiccup was with our auto-attendant, however, it was fixed in a short period of time.

Overall: We were having issues with our auto-attendant. For whatever reason the dial numbers and lines were not connected properly and so customers were being directed to the incorrect lines. This had been going on for a few days before we realized it. Called into the support department and was able to reach someone right away. I spoke with a gentleman named Chris. He was very good-mannered and showed me how I was able to make the changes myself. The issue was fixed quickly and our auto-attendant was working perfectly and has been since our call. I had a few other questions for Chris and he was very patient and nice about answering all of them. He also gave me some extra tips on how to manage our network. It is always nice to know that you have a real person on the other end of the phone that can assist with anything you need. Needless to say, it was overall a great customer service experience.

Recommendations to other buyers: This company definitely takes care of its customers.

High Quality Service

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price is great. The customer service is awesome. And the system is super user friendly so honestly anyone can use it.

Cons: Nothing at the moment. Hopefully it stays that way!

Overall: Nextiva has been great for us. The service has everything you need and for a good price. The set-up process was relatively simple and the customer service has been great. We joined Nextiva in June 2016 and have not had any problems with them since then. I called in the other day to make a couple of changes to our customized platform. The support technician was really nice, made the changes, and walked me through how I could make changes on my own. The instructions were quite simple and although he did a great job at explaining exactly what to do, the system itself is very user friendly and is not hard to understand how it works. This is great for someone like me who tends to get intimidated by this stuff. So thanks Nextiva!

Recommendations to other buyers: Nice selection of products if you have other needs.

Great Stuff!

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Nextiva has a truly wonderful support team. I had excellent support from the support team. We were having a bit of difficulty porting our numbers over for one reason or another and during the process the support staff made sure this was resolved in a timely fashion. I did not have to speak with a handful of different reps. It was a bit of a process, but nonetheless the customer service I received was exceptional and really made me feel confident that the issue would be resolved. They totally took the stress off with the way they handled the situation. It made me feel very happy in choosing Nextiva as our provider. They have genuine people and you are treated with the utmost respect and care. So far so good with everything else. We have only had Nextiva for 2 months, but we look forward to using the service. Price is also great for the service you receive. So no complaints. I would definitely advise to check out Nextiva if you are looking for new service.

Pros: Service is exceptional.

Cons: Had some issues with porting out numbers over.

Great product/Great Service

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Nextiva is a great product. Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva

Cons: It doesn't have click to dial integration with my CRM which is unfortunate. Typically that falls under another category of software but they did inform me about this.

Perfect Solution for my Business

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: We first chose Nextiva for cost savings and to stop paying for long distance calls. Even though we added lines, we are still paying half of what we used to pay for the old landline. It has now been over three years and Nextiva is obviously dedicated to always improving the service. The technology and software is frequently update and they provide excellent customer service!

Cons: The product is exactly as advertised. No issues and no more phone surprise phone bills. This is a five star service.

Overall: It is amazing how clear the calls sound, even on long distance. The features have been very helpful to us and it is great to know that we can add more lines as needed without paying an arm and a let. New lines can just slot into the system and it's easy to manage remote workers.

Recommendations to other buyers: Nextiva works flawlessly. We must have been with Nextiva for more than three years already.

Great experience

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

Pros: Answered all questions, great price for service, great, great support

Terrific Service

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Hands down it has to be the customer service and the features. The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success. Have always had a pleasant experience when working with the support guys. The features are very simple to use and are extremely useful. The combo of these two has really provided us a great overall experience.

Cons: The only con was a small issue with our set up process. There was a miscommunication between the Nextiva sales rep and the support technician which caused a delay in our phone set up. However, once the issue was identified it was resolved relatively quickly.

Overall: Extremely helpful support from Nextiva. I have to say it is one of the only companies I have worked with where calling the helpline isn¿t a painful experience. Every time I have called in I have reached someone within 5 minutes. The same goes for emailing in any questions. The response time is almost immediate. It has been 10/10 experience each time and the reps I have worked with have been some of the nicest customer support people I have ever spoken with. Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider. The overall service is very user friendly and very easy to manage. The features are as they say, brilliantly simple and really generate a big impact for our company. Especially, the auto attendant and call forwarding features which are excellent. Nextiva always seem to be making improvements to their service and coming out with new stuff each year, so we are very much looking forward to what is in store in the future. Keep up the great service Nextiva.

Recommendations to other buyers: Excellent value for the price. Would really recommend giving these guys a shot.

Nextiva Review

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The phone system worked flawlessly for the time I used Nextiva. The costs were reasonable and with excellent functionality.

Nextiva Redefined our office

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Prior to Nextiva we had no access to our voicemails, and pretty much stopped using office phones. Now, we have apps and awesome desk phones that do everything we need them to do! We have finally been brought into the 21st century! If you're looking for an affordable system with great customer service and great functions go with Nextiva.

Pros: How quickly issues are handled.

Cons: The start up time took a little longer than I wanted so give yourself 30-45 days before you NEED it.

Simple system with great results

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: This system was easy to open and navigate through. Very simple functions for the call centers needs.

You get what you pay for.

Dec 20, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: If you like tech support that breaks something else every time they troubleshoot an issue then Nextiva is your choice. If your company isn't a fortune 500 company than they treat you like crap. Initial setup was a disaster as we had to install nearly 50 phones myself, the tech support team who was supposed to help with setup of hunt groups made it worse and I had to learn the system myself to get things right. Duplicate mailboxes were another issue. This caused voicemails to not come to the agents for days. Once you finally get in touch with case manager their only response is "sorry" but you signed a contract so you're SOL.

Pros: Cheap

Cons: Terrible tech support, You're not important if you are not a fortune 500 company.

Recommendations to other buyers: Buyer Beware

Nextiva is awesome

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nextiva¿s services have met my previous company expectations. Its voice quality, customer service, price and features have accommodate every ones needs. As a medical practice we have over 30 phones and Nextiva helps us to make it affordable.

4 Years of Great Customer Service

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: It is so nice to have a phone service provider that actually works the way it says it does and has such awesome customer service. We have had Nextiva for 4 years now and have had a number of great experiences with them. Our biggest praise for Nextiva has to be their customer service. They are on point! I think with all service providers you will have hiccups, but it is how those providers handle those hiccups that makes the difference. I have recommended Nextiva to friends and business partners of mine and would of course recommend them to anyone.

Pros: A customer service teams that genuinely care about its customers. Overall great product.

Recommendations to other buyers: Nextiva is an all around business that can in many ways, customize their product to your business, which is rare for other providers in this field.

Unresolved Issues

Dec 01, 2016
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: When investigating VOIP vendors we were very impressed with Nextiva. Assured us all our requirements would be no problem. In real life we have had a series of issues where calls disappear or drop. We have spent thousands on resolution in IT support and replacing components at our location as per Nextiva all the problems are our equipment or our IT issues. All were reviewed prior to install by Nextiva and approved. We have even had to drop our static IP and reconfigure all our field billing internet connections to accommodate a phone system that provides minimally acceptable service when it is functioning. Even in the face of nonperformance you can be certain Nextiva will require you to buy out your contract in full . Technical support consists of recommendations to replace something on your end and when that doesn't work they just recommend replacing something else. I could not be more disappointed with the Nextia Company, technical support or customer service.

Pros: Nextiva is a low entry point provider

Cons: When things don't work they are not much help.

Recommendations to other buyers: Choose another vendor

Worth buying

Nov 23, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This service has made productivity skyrocket here.

Pros: Good service when needed

Cons: None to think of

Recommendations to other buyers: Worth keeping around for support

Nextiva Phone System

Oct 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: If you're a growing business and need to create a more efficient call flow, I recommend Nextiva. They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Pros: Total customization, good price, great auto-attendant feature, provides analytics.

Cons: The only portal is a little tricky to navigate at first. Some instructions are hard to follow, but they have good communication.

Recommendations to other buyers: We chose this over RingCentral because we really needed a GREAT auto-attendant and call flow for our growing company. For a basic and efficient system for an office (even one with multiple locations!), this will do the trick.

Nextiva

Oct 22, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: User friendly. Good customer service. Very easy tu use. Would recommend to anybody.

Nextiva

Oct 11, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par

Pros: Very reliable and good choice quality

Cons: Complex and poor customer experience

Recommendations to other buyers: There's lots of great options, shop around

Great Phone Service

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Paying less for our phone service than before and more features available. Significantly fewer dropped calls than our last provider, (have only experienced one dropped call with Nextiva). I have not waited more than 5 minutes to speak to a service representative whenever I have had a question or issue.

Cons: The dropped call that we had was with an important client of ours. However, there was no damage done. Nothing else we dislike about Nextiva.

Recommendations to other buyers: Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.

Voip experience with Nextiva

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
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Pros: I love the ease and convenience of receiving incoming calls on two different cell phones. Nextiva was extremely helpful in explaining the product and assisting me with the account setup.

Cons: Love everything about the siftware and vendor. No complaints.

Recommendations to other buyers: Know what your business needs are and be able to communicate them effectively to vendor.

The latest update of this application really rocks

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really good VoIP app with the best backing - Nextiva. Been using the app on PC for at least two years now and got this app for my iphone now too. Works perfectly with the voip system in the office and call quality is excellent.

Pros: Awesome App!! I regularly call clients in UK, USA, Australia and India and the call clarity is excellent and the cost is extremely low! Keeper up the good work!!

Just what my business was looking for!

Aug 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My entire experience with Nextiva has been positive. The system offers easy installation, with great call quality, and their amazing customer service & app is unmatched. There are many communications options out there, but nothing beats Nextiva¿s simplicity and the powerful functionality, wide range of features they offer.

Pros: Amazing Service and Features. Can't say enough about the features!

Very good customer support

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We recently upgraded to have more minutes available. Our sales rep was friendly and answered our questions professionally and acted on requests promptly. The whole process went smoothly and painlessly. Loving the mobile app because it works well, and the online dashboard to setup the phone system and features is easy to use even if you don¿t really know this stuff. Love it!

Pros: Great pricing structure Amazing Customer Support, Simple, fast, robust, it's got it all what I was looking for.

Great Service!

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the customer service! They have a very friendly team that really knows what they are doing. And of course the phone service quality!

Cons: Not much to say! I once had to wait a little while on hold when I called in for an issue. Maybe 15 minutes or so, but they were great at helping me with my issue, so it was not a problem.

Recommendations to other buyers: Give them a call and ask them all the questions you want. It will give you a good idea of who they are.

Great App since we switched!

May 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nextiva offers a reliable service. The mobile app has been a big win for the field agents who use it all the time out on the road. There have been no surprises on the account either. It is just straightforward and simple to manage.

Best-in-class customer service, awesome mobile VoIP app!

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nextiva¿s basic service plan worked out perfectly. Switching from a landline to internet phone went smoothly and dealing with Nextiva was a satisfying experience.

Pros: The app works well, now to just add the faxing solution!! Nextiva gives the flexibility and level of professionalism needed to succeed.

Cons: No cons here. The entry-level plan was a good start and the flexibility to upgrade was a great bonus. There was no need to compare plans with competitors, because Nextiva¿s support can¿t be beat and that¿s really huge.

Incredible Product & Service!

Jan 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nextiva lets me answer calls anywhere, which is simply perfect. It¿s the convenience of a mobile phone at a better price and as reliable as a fixed line. The tech guys helped me set up the system to suit my needs and it just worked. Great App at a great price.

Pros: Ease of use, convenience and reliability.

My VoIP Hero!

Jan 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It¿s been over 9 months and great service so far. I have not yet had a single problem with my setup, even though I changed the configuration a few times as I found new features I liked. The sound is so good that I can't tell whether it¿s VOIP or a fixed line.

Pros: Easy setup, competitive pricing.

Great App tool for my business

Nov 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My office is now fully mobile Allows me to communicate from my office. And my team members are now loving it. I am very happy with the call quality and the useful features. So far so good.

Pros: Easy to use & has simple UI.

Cons: Most of there cons have been updated in the past 4 months.

We are very happy with Nextiva

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nextiva is so cool! I didn't even know these features exist on virtual phones. I thought it's only on expensive PBX systems. Wow! I'm so impressed that I've been raving to everyone in the office block about it. Sure I converted a few people too. ;)

The best phone service for my business

Sep 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Best packages, best customer service and best VoIP EVER! Nextiva offers GREAT SERVICE! Whenever I call for tech support, the agents follow up. That¿s the mark of a GREAT COMPANY!!

Best phone management on the market.

Sep 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Nextiva at my business and it helps ensure that we don¿t miss calls. When we¿re not in the business we forward calls to our mobile devices and we can respond to callers right away. You also can¿t find a lower cost for the same level of service anywhere. Customer service is prompt and helpful. I would recommend Nextiva to any business that needs a professional business communication system.

Pros: I absolutely love the app and the features.

Cons: Can't think of anything that should be improved in the Nextiva App.

Compassionate Customer Service

Sep 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having been a Nextiva customer for almost a year now and the service has been excellent and the support helpful and responsive. Definitely recommend Nextiva to anyone!

Great Company!

Aug 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: Great mobile app and simple user interface. It¿s easy to update account information, company greetings and voicemail boxes. They offer so many features and the rich extension and department options make it easy to customize. The faxing service is also reliable, quick, and efficient.

Pros: Love this app! So glad I can take my business on the road.

Cons: Haven't found any to-date.

Above and Beyond all expectations!

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After using Nextiva for 3 years now, service is great with every call. With employees who work from home all over the country, it is the best solution for any small company. Rates are not bad either.

Extremely Happy with Nextiva!

Jul 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recently switched from another phone system to VoIP with Nextiva. So far, so good. Very satisfied with customer support. Friendly people, quick results. Never any issues that disrupt the phone conversations.

Perfect choice for our small business.

Jul 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Nextiva for over a year now and have no complaints because their service just does everything it is supposed to do. It¿s a great price when you consider what we were paying before. The Nextiva app that integrates with my phone is so cool. I can make calls using the Nextiva app on my iPhone and it shows up as my office number on the caller ID of the person I'm calling. This is really great when I am out of the office.

Pros: I like the cost to get started and the easy implementation to transition to their system.

Cons: Nothing yet. I've not had any problems with the service.

Awesome and very effective for business

May 27, 2015
5/5
Overall

Comments: Great on the go App. I can answer and make calls from my office phone from anywhere and it looks like I'm in the office. Techs are knowledgeable, and we got the exact service we needed quickly and at a reasonable price.

Pros: Helps me stay connected to my office phone while on the go.

Cons: Haven't found any to this date.

Excellent Customer Service!

Feb 23, 2015
5/5
Overall

Comments: Several of my employees work remotely and Nextiva has really made this easy for me. With the enhanced features, we can route calls to wherever the person is working at the time. The call forwarding makes things really easy too. The basic plan offers plenty minutes and the other features include call recording and web conferencing, as well as voicemail to email. As far as their customer service is concerned, Nextiva has always been super helpful in answering any questions or helping with issues. Nextiva is definitely worth the investment if you are looking for an affordable virtual phone solution for your home or business.

Pros: They have an excellent Customer Services.

Cons: I have not had any negative issues.

Do NOT use Nextiva!

Feb 04, 2015
1/5
Overall

Comments: I have used Nextiva for almost 4 years now and agree with the review before mine...it works great when it's working. However, based on my personal experience, the calling system seems to rarely work. My main issue was with the fact that our clients wouldn't be able to leave a voice message through our system because it wasn't working properly and would just keep ringing and ringing. That is a HUGE problem and I have no doubt I've lost clients because of this. This happened often and I wouldn't know until the persistent client sent and email to let us know which I'm sure many don't and move on to competitor. I was hoping that Nextiva would at least try making up for this but they never did. The second biggest issue was that our business line and a mobile line should ring simultaneously. Well, the business line rang and rarely the mobile line. I would stay away from Nextiva. The sad thing is that they knew their system has a lot of flaws and now supposedly have a new and improved system for the exact same cost. I was not informed of this until I was leaving them and it has been there for quite some time. Even if their new system works great, I will never recommend or use Nextiva again.

Pros: The fax always worked great.

Cons: Too many issues to count.

Great product and customer service!

Jan 22, 2015
5/5
Overall

Comments: The App Connects calls on wifi so fast. Very functional App without major bugs. I only have one of my lines ported over so far and the process of setting up the phones turned out to be simple. Simple enough so that once I watched the technical rep set up the phone handling I was able to go back and make changes to the way calls were handled myself.

Pros: Excellent customer service!

Cons: None come to mind.

This is just what I needed for my business!

Dec 11, 2014
5/5
Overall

Comments: The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price. It was almost half the cost of some of the other VOIP providers and well reviewed. There¿s also the free fax line. We ported our number over to Nextiva and set up a basic system. We¿re happy that there are so many features we can implement as our business continues to grow, but right now, we¿re more than happy with the system exactly as it is. We¿re also more than happy knowing that if we need help with my app when I am away, a friendly, helpful agent is on the other side of the phone. Absolutely love this app! Thank you!

Pros: Everything is working as advertised on there site.

Cons: Haven't found any yet.

Best customer service around!

Sep 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Their website showed all the companies that trust them with their telecommunications, but I wanted to know firsthand if they are really that good. I spoke to a friendly, helpful rep, who explained the package to me in great, accurate detail.

Cons: I haven't found any to date. I can't think of a single bad thing to say about Nextiva.

Recommendations to other buyers: I was put through to the technical department, because I had some other questions, and they answered that very well, too. When I signed up, I was so excited about how quickly it all went, since my office setup is somewhat complicated. But the system works perfectly for my business, and I have managed to save on my bills, and I have everything I need on a single monthly bill. Less admin, less costs, and much better efficiency.

Great efficient App

Aug 09, 2014
5/5
Overall

Comments: I really enjoy using this app its essential for us to have this. Can get to all my features, Voicemail etc. Ability to call out as if in my office. Also working from home is like I am at the office.

Pros: No complaints.

Cons: Nothing Works great!

Straightforward very impressed!

Jun 14, 2014
5/5
Overall

Comments: I have a small business from home with 5 employees. There mobile app is easy to use, I'm not very technical at all, but the implementation team talked me through it and I got it right first time round. I really enjoy Nextiva's, service because they are very professional and offer the service I was looking for..

Pros: Very professional, cheaper than a dedicated line.

Cons: Haven't found any yet.

great while it is working...

Mar 26, 2014
1/5
Overall

Comments: Every month or so we have problems. phones de-register whatever that means. I've spent more time working on the phones and problems that I do in my business. Looking for alternatives

Pros: fine when it works.

Cons: never seems to work

Mar 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Feb 04, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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