# GreenRope Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GreenRope the right CRM solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130598/GreenRope/reviews --- GreenRope 4.3 (155) [View alternatives](https://www.capterra.com/p/130598/GreenRope/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GreenRope Ease of use 3.9 Customer Service 4.6 ## Pros and Cons in Reviews Natalia Isabel R Customer SuccessMarketing and Advertising, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Memorable, this software changed the way we handle customer service.“ February 1, 2025 CS Connie S ParalegalMedical Devices, 501 - 1,000 employeesUsed the software for: 6-12 months. “I believe the software can be difficult to get it to do what you want initially, it's not intuitive. “ November 29, 2020 LR Leonardo R Business DevelopmentMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Easy to learn for SDRs and BDRs.“ November 6, 2022 FB Fiona B Business OwnerOnline Media, 2 - 10 employeesUsed the software for: Less than 6 months. “It is difficult to use and understand.“ February 2, 2021 MA Micaela A PresidentEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “As a start-up software company that has grown organically, we found ourselves operating in silos and using multiple pieces of software to manage projects, lead flow, and order fulfillment, etc. “ August 22, 2020 DA Daria A Digital Marketing DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The foundation of the Greenrope CRM that then ties into all other features is easy to implement and manage.“ June 10, 2021 ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Derek S. Team Leader - Business Development & Expansion Real Estate Used the software for: 2+ years ### "Best CRM platform on the market" May 29, 2018 5.0 \-Tracking and Ranking -Customization -Run multiple businesses -Different users can have access to all or different contacts Pros \-Tracking and Scoring / Ranking Ability -Customization of Home Widgets -You can run multiple businesses out of it -Security and Customization Cons \-You can not send emails with attachments. -When you are in the Activity feed it does not show the phone number of the contact..just the contact name and email address...you have to go in to the contact information to retrieve it. Review Source Bill W. Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "useful, but clunky" May 22, 2018 4.0 Pros Easy to use on a daily basis. functions appropriately. Good tracking features. Easy to add contacts to the general list. I get useful responses and it's easy for contacts to unsubscribe if necessary. Cons extra features beyond the emailing list don't seem to function. Dislike having to check in with customer service every so often to prove i'm a real person. Wish managing the contact list into subgroups was easier and more intuitive. Review Source GM Genna M. Sr. Designer Insurance Used the software for: 2+ years ### "Overall, it's been just OK. It gets the job done but not always a great experience" May 22, 2018 3.0 The experience of learning a new system is always beneficial in growing your skills. The analytics and dashboard reporting were also benefits for reviewing and improving campaigns. Pros Easy access to email templates and media library. Easy to upload new content. Easy to delete and move content within system. Easy to send test sends on emails. Support staff is friendly and they try to be helpful. Finally updated tool so you can search for items more easily, yay. They are regularly working to improve the product. Cons It's buggy and there are weird nuances to get used to within environments. Have to clear cache FREQUENTLY or issues occur. GR team does updates and doesn't notify their clients and sometimes this causes issues during important deadlines. Waiting for email test sends to hit inbox can be painful. No nesting folders for content available, so our list of emails and assets is LONG and not well organized. Can't upload a photo into the contact area- which is big issue for us in sending personalized emails on behalf of our HUGE sales staff with unique and varied information. The GR team hasn't been able to solve this for us and their workarounds don't really apply to our org. Review Source Joshua Yoel M. Director of Business Development Used the software for: 2+ years ### "The software is alright. could use better search and filter function with the mobile app" June 4, 2018 4.0 Pros the software works well on a desktop, lets you set up very nice tags to help search, and lets you research contact Cons The search funtionallity would often not work. when looking for contacts, many dont show up. the mobile app couldn't really search by Tags, and wasn't very intuitive on making appointments. there was no "search near me" function. if a user unsubscribed from email, i could no longer find the contact without major digging Review Source Eric W. Host & Executive Producer Used the software for: 2+ years ### "Lots of functionality and power, with a more basic interface but with responsive help desk." May 22, 2018 4.0 keep track of, and communicate with contacts. Pros You can do almost anything from keeping track of contacts, to workflows, and marketing automation...and much less expensive. Cons The interface is not as slick as more expensive products. A clear help page and very responsive chat and phone help desk help overcome a less intuitive interface. Review Source John N. Barcode quality trainer, consultant and testing service provider Used the software for: 2+ years ### "Greenrope CRM--Outstanding" May 16, 2018 5.0 Pros GR is a full solution all in one--a smaller company can grow into it and a big company can integrate their entire CRM and sales process with it Cons There is very little I don't like about GR. I am not a very tech-savvy person so I find it a little hard to navigate at times--and that is probably me, not the software. Review Source Lew E. Host at Whiners Fat Guys and Wives Used the software for: 6-12 months ### "Awesome! Truly incredible support and product. " June 25, 2018 5.0 It replaced the horrible infusionsoft product and its terrible customer service. Pros I love that it offers so much power in customer service management and marketing tools. It is a one stop shop and does not require me to go to multiple vendors. Plus their customer service listens and adapts to the needs and suggestions of others. So powerful and beats the competition hands down. Cons The website templates a bit dated and clunky but that can be taken care of with custom coding and options. The power of all the other tools truly makes this easy to overlook. Review Source Sarah R. Digital Marketing Consultant Used the software for: 1-2 years ### "Mostly tedious and confusing" May 29, 2018 3.0 Pros The adaptability to help us with e-commerce and a calendar scheduler. We had looked around for other CRM's to use but the main reason we kept this one was because it also had these futures and CRM all I one place. Cons Couldn't appropriately and clearly tag people and group people in a user friendly way. It was always very confusing to create groups and identify who was who. Review Source Jill L. Cash Room Clerk/Bartender/Cashier Food & Beverages Used the software for: Less than 6 months ### "Many Features" September 25, 2018 4.0 What I love most about this software is that it has a lot of information stored in it and it is extremely easy to use. I love that I can customize the tiniest details to ensure I am getting all the information I need immediately. The search function is definitely my favorite because with the amount of information I am storing, especially with customers who have the same name, I am able to recognize who I am searching for without having to open every single contact. All the priority information I need it right at my fingertips and right there on the screen during search. There are a lot of features, most of which I don't use, but maybe I can find something to do with them or how to use them properly to ensure myself an easier experience. Pros What I like most about this software is the search function. Cons What I like least about this software is there are a lot of features I feel are going to waste. Review Source Erica T. Advising and Admissions Coordinator Higher Education Used the software for: 1-2 years ### "Greenrope has helped with assisting students and their inquiries" May 25, 2018 4.0 Tracking our students and their program inquiries. Pros The ability to schedule events and sign in etc. Tracking our programs and student inquiries. I love the ease of adding student information as well as setting student files up. Cons It can be somewhat confusing when trying to update an event. As a user having access to delete items is not available so the cons I can not speak on as much as someone who administrates this software. Review Source LR Leonardo R. Business Development Marketing and Advertising Used the software for: 1-2 years ### "Worth your consideration when looking for a CRM. " November 6, 2022 4.0 My experience with GreenRope was pretty positive. I don't think we used it to its full potential but what we were able to take advantage of worked really well. I'd probably give it a 4/5 based on my experience. Easy to learn for SDRs and BDRs. Pros The layout was easy to follow. Sometimes too much clicking to get to where you want to but not as bad as some other CRMs I've used before. Clean and simple to use. Cons Some features where somehow hidden. Meaning, it was not so simple to get to them to be able to use their information. Review Source VR Verified Reviewer President Construction Used the software for: 2+ years ### "This CRM suits our current needs." May 29, 2018 5.0 Pros It is very flexible. This CRM has the ability to create custom "Groups". These can be customized for your business or, even work for organizing a little league team. The ability to customize most of the contacts' information is also very nice. We can create different, trackable itmes within the client contact information that are relevant to our business. The ability to email clients through the CRM and see if the email has been read is nice. Cons Workflows, while there, are clunky. Automatic workflows were one of the most important selling points for us however, we have abandoned using them. Many of the emails sent out of the system for marketing purposes are not seen. They end up in spam folders. Review Source WR William R. Managing Director Management Consulting Used the software for: 2+ years ### "The best of all worlds" October 7, 2016 5.0 As a consultant, I've worked with some of the world's largest and hottest firms, including dozens of startups. I've therefore also worked with dozens of different CRM and marketing automation systems, including all the well-known brands. All have their pluses and minuses, but the one I recommend the most to clients is Greenrope. The combination of features and capabilities make this platform second to none. Everything is integrated from CRM to email drip campaigns to web landing pages to customer service ticketing. For small to mid-sized firms, this is your best bet as you don't need to learn and integrate several disparate systems. I give this 5 stars in all areas except ease of use, only because it has so many features that it's not as easy as a low-end system, but well-worth the trade-off. That said, it does have a robust help section with animated visuals. I did rate features & functionality with 5 stars because it has everything most users need, however, very high end firms that need sophisticated calculation fields, etc. may need something more expensive. But for most, this platform has it all. Highly recommended! Pros High-end and loaded with all the features needed by most marketers Cons Not as easy to use as low-end software Review Source CB Charles B. Partner Real Estate Used the software for: 2+ years ### "It does more than you think and it does it well" September 30, 2016 4.0 I have used a number of CRM systems that range from old access based databases through to bespoke coded at a frightening cost, passing the mainstream like Salesforce etc on the way. The main bug bear for a business owner is often complex administration, especially when it comes to cross platform integration with websites, e-marketing etc. Greenrope pulls together everything you need to do very well in one package. The cost is reasonable. The staff are helpful and act promptly. I have recommended Greenrope and those i've told have recommended it to others. That in itself should tell you more than any one glowing review as it shows Greenrope works well across many industries. I look forward to the new features that are added frequently and my business future with Greenrope as part of it. Pros I don't need to use more than one platform or software and make them communicate reliably, Greenrope does it all. Cons No one software can be everything to every person or business. To keep it easy to use and difficult to break you have to make slight limitations. Review Source VR Verified Reviewer Director of Communications Education Management Used the software for: 6-12 months ### "Wonderful customer support!" May 22, 2018 5.0 It has made organizing all of our contacts so much easier. And, holding events and keeping track of attendees is also much simpler now. Pros GreenRope's support is almost always available to help with our questions. It hasn't always been very intuitive, but their support has made our transition into a new software so much easier. For a small business, the price is very reasonable. And, the features cover exactly what we need. Cons There are a few features that aren't straightforward at first; however, the customer support and training videos are extremely good at explaining the more complicated processes. Review Source LG Laurie G. Director Non-Profit Organization Management Used the software for: 2+ years ### "GreenRope's CRM handles everything we need for our small business!" June 25, 2018 5.0 Having everything in one place makes it so easy to track all of our members and prospective members. I can manage our events, emails and analytics all in one place. The staff are also amazing and such a pleasure to work with! Pros Email marketing, event management, membership management, analytics and workflows all in one place! There aren't many CRM's that also handle email marketing and tie in registration for events. I love that I can do everything all in one place and pull up individual profiles to track their email reads, memberships purchased and events attended. The customer support is also exceptional. It never takes more than a few hours for them to get back to you, and you can always use the online chat for even faster responses. Cons There's a few small bugs related to events, and API can be tricky, but if you have the patience, you can make anything work. Review Source BM Bonnie M. Educator Higher Education Used the software for: 2+ years ### "Greenrope" November 8, 2018 5.0 Greenrope really is quite a wonderful customer relationship management (CRM) system! It does so much and helps our team track, communicate, and follow-up with our customers/students, and prospective customers/students as well as collaborate with each other on all of our projects/events. Pros What I like most about Greenrope is the ability to track and connect with our potential students/clients easily. We run many programs and will have multiple informational sessions all at different times and locations – trying to keep track of all of that very important information (communications, RSVP's, which media was used for which communication, who has opened our email/who hasn't, reminder email scheduling, who needs a warm return call, etc.) would be impossible without Greenrope. Also, being able to login and see what my staff is working on and where they are with a particular event or project is super helpful! Cons The only thing I can think of that I wish Greenrope would do - is sometimes open the desired page/data faster, but honestly that might just be a (our) system issue and not necessarily a Greenrope issue. Review Source DK Dan K. Web Team Used the software for: 2+ years ### "Creating emails is easy, customer service is excellent, backend is intuitive & clear" May 24, 2018 5.0 I use GreenRope and Ontraport. GreenRope is fast and seamless, if I don't know something either the documentation or Customer Service gets me the answer. In OntraPort, it is not as intuitive so I'm always wasting time consulting their piss-poor documentation or going round and round with their customer service who think that I'm just not doing things the way OntraPort designed it versus what OntrPort is theoretically capable of doing. Can you guys buy out OntraPort and fix it or kill it? I know this is asking a lot... Pros The ability to help customers restart drip campaigns; the ability to easily clean up the database; the flexibility of the API; customer service doesn't have to be explained a problem three times - they come back with the helpful response the first time; the ability to easily set up a new list with forms and autoresponders is the best; the ability to check the stats on sent emails and signup history; and the ability to help people stuck in the sign-up procedure. We deal with a lot of 55 - 75 year old people and the ability to go in and help them with their newsletter subscriptions as if I was them is superb. Other software I've used act like the end user is 23 and grew up on computers, which only adds to the customer service burden. Cons We deal a lot with membership sites and wish GreenRope had a membership plugin to WordPress. It may have a work-around, I may just have to get with customer service to figure it out. Review Source KR Kaisley R. Receptionist Construction Used the software for: 1-2 years ### "Simplified, customizable, and quick." June 1, 2018 4.0 I use it for the CRM, just like my coworkers. BUT I am the only one in my office who also uses GreenRope to format mass emails and newsletters to send out to leads and clients. Pros I like the ease of moving a contact from one group to another (or having them in multiple groups). The ability to customize which information you'd like to collect from a contact is a huge plus. Cons I wish it was easier to format emails with graphics. There should be an ability to drag and overlap items, and it would also be MUCH easier if there was a separate window to format how the email appears on a phone. A longer process, definitely. BUT when I'm sending out mass emails, I'd prefer to take the extra time in order to make sure the message comes across clearly on all platforms and accessibility. Review Source DSV Dr. Scott V. President Telecommunications Used the software for: 2+ years ### "GreenRope has helped us book more revenue this year than the last 3 years combined !" September 20, 2016 5.0 We have been using GreenRope for the last four years. GreenRope has significantly simplified and streamlined many of our basic business operations and marketing (such as our web site, CRM activities, email marketing, project management, document sharing, etc.). Now my small, technology-based company can concentrate on its core business and significantly improve our business development. During our first year using GreenRope, our revenue nearly doubled. This year, revenue is more than the last 3 years combined. Pros GreenRope's features are extremely well-integrated with an intuitive, easy-to-use interface without the unnecessary complexity and long learning curve of other solutions. Furthermore, tech support has been top notch (e.g., responses often within minutes, personal attention). Cons I suppose that the only drawback is that there are so many features that I feel like I am missing out since I have not had a chance to explore or experiment with several of them. Review Source JK Jake K. Founder Mechanical or Industrial Engineering Used the software for: 2+ years ### "So much better than infusionsoft" September 30, 2016 4.0 I am a past customer of infusionsoft. Everytime I asked if I could do something that was not exactly the cookie cutter program, they would say, oh sorry, we used to be able to do that but we cant any more. The same questions to Greenrope they say yes or if they cant then in a few months they implement features that allow it. The customer service is supreme! Pros Good product. Lots of features. They are always making it better. Support is really great. Cons Older design could be a little clunky but new version is just out and seems to have fixed these issues! Review Source SP Sanjiv P. Technology Advisor Information Technology and Services Used the software for: 2+ years ### "Great value for a combined CRM + email campaign tool" September 19, 2016 5.0 Been using it for over 5 years and love the tool for marketing campaigns. The stats are very intuitive. The added benefit of having CRM tools makes this a one-stop shop. It's very easy to search and find relevant contacts and the ability to easily create new groups from the hot leads. The export and import is very clean and the ability to merge groups is simple. Pros Tracking the email campaigns and viewing the stats. Cons Nothing specific that is a show-stopper, but I wish it had an easy way to create full VCF contact files of each contact on a Mac. That way one can keep backup copies of all contacts. The export feature does not retain all the data in the NOTES field properly. Review Source CL Cary L. Marketing Assistant Financial Services Used the software for: Less than 6 months ### "Powerful software at a fraction of the cost." September 30, 2016 4.0 In the first month we have been using it, GreenRope has already payed for itself. From tracking leads to sending mass marketing emails, GreenRope does it all. The UI takes some getting used due to the fact that it could be a bit more intuitive, but you get a hang of it thanks to their wonderful support team. We've had some hiccups along the way with workflows and drip campaigns not triggering when they should and certain features just not working at all, but when they work they really help to streamline our once belabored processes. Along with these hiccups there are some curious quirks to GreenRope, for example any user who has shared access in GreenRope has to be a member of the group they are working with. I am a member of the Prospects and Clients groups even though I work for the company marketing to them. Be warned, if you're going to use GreenRope to send lots of emails, the email builder isn't as easy to use as a MailChimp or beefree.io, but it gets the job done. In sum, if you are willing to compromise on some functionality and ease of use issues then GreenRope is a phenomenal value. They are a smaller company and working through some of the kinks. I have faith that they will only improve over time. Give them a shot. Pros Price, customer service, and features. Cons Have ran into multiple functionality issues within the first month. Review Source HR Holly R. Office Admin Construction Used the software for: 2+ years ### "We switched from SalesForce to Greenrope and it was a very easy process" May 29, 2018 4.0 Ease of text and email make tracking a breeze Pros Ease of adding/removing contacts within groups really makes it quick and painless to move a lead to client. Being able to send a text to a client with a project update notes saves alot of time. Cons I wish I could use the SMS feature on more than one contact number with one click within the record. Currently there is room for one mobile number only. Review Source RS Richard S. MD Mining & Metals Used the software for: 6-12 months ### "Review Greenrope" February 13, 2020 5.0 Had a few questions that were quickly and efficiently resolved by the Greenrope team. They are genuinely interested to improve the product. More features in terms of individual staff management would be useful in later releases. Pros It is very good with email control and email campaigns Cons A little unintuitive in terms of the operation. Still is a little difficult to extract detailed member management information for sales people. More geared to marketing as a CRM. Reason for choosing GreenRope Price competitive and feature rich. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.