--- title: "IXACT Contact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IXACT Contact Software - reviews, pricing plans, popular comparisons to other Contact Management products and more." source_url: "https://www.capterra.com/p/130605/IXACT-Contact/" page_type: "product" language: "en" publication_date: "2026-11-05" --- # IXACT Contact Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IXACT Contact ## What is IXACT Contact? IXACT Contact is an easy-to-use real estate CRM that gives you all the tools you need to manage your contact information, keep in touch communications, active business, and online presence. All in a single, easy-to-use solution. With our unique marketing automation and content, IXACT Contact helps you become the real estate professional that past clients never forget and prospects choose to work with. Agents who use IXACT Contact see an average increase in their GCI of 55%. ## What is IXACT Contact used for? [Real Estate CRM](https://www.capterra.com/real-estate-crm-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Overall rating Based on 145 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Starting price $45 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IXACT Contact?[Manage this product listing](https://www.g2.com/products/ixact-contact-real-estate-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IXACT Contact 4.4 (145) VS. [4.5 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $45 Flat Rate, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (145) Ease Of Use 4.4 (402) Value For Money 4.4 (119) Value For Money 4.3 (380) Customer Service 4.5 (127) Customer Service 4.4 (391) ## IXACT Contact alternatives [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [HouseJet](https://www.capterra.com/p/201552/Market-Maker/) [4.3 (402)](https://www.capterra.com/p/201552/Market-Maker/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201552/Market-Maker/) [CINC](https://www.capterra.com/p/152829/CINC/) [4.1 (249)](https://www.capterra.com/p/152829/CINC/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152829/CINC/) [View all alternatives](https://www.capterra.com/p/130605/IXACT-Contact/alternatives/) ## FAQs about IXACT Contact Overview ### What problems does IXACT Contact solve? IXACT Contact solves missed follow-ups, scattered client records, and time-consuming real estate outreach by organizing leads, past clients, transactions, notes, and scheduled tasks in one system. Realtors, independent agents, and small real estate teams use automated drip campaigns, birthday reminders, newsletters, and email tracking to maintain contact and identify engaged prospects. Answer based on 92 reviews Overview ### Which roles and teams benefit most from IXACT Contact? IXACT Contact is most used by real estate agents, Realtors, brokers, and brokerage owners who manage client relationships and property transactions. Sales representatives and associates use it to organize leads, schedule follow-ups, track communications, and maintain referral pipelines. Brokerages also rely on it to support consistent outreach across agent teams. Answer based on 138 reviews Overview ### What company size and specific industries is IXACT Contact built for? IXACT Contact is designed for Realtors, making it a fit for real estate professionals and agencies of any size that need a contact management system built around property sales and client relationships. Features and Usability ### What are the key features of IXACT Contact? IXACT Contact includes CRM and dashboard tools for contact management, lead tracking, and follow-up reminders. Its differentiating features include monthly newsletters, email drip campaigns, Keep In Touch activity plans, and email open tracking. It also provides calendar scheduling, task lists, website content, and social media posting for real estate client outreach. Answer based on 49 reviews Pricing ### How much does it cost and what fees or limitations are included? IXACT Contact starts at $45 per month as a flat-rate Integrated CRM and Email Marketing Solution, billed monthly, with a free trial available. Reviewers often describe it as affordable or good value, though some needed to reduce costs; reported limitations include missing CSV import fields and limited integrations with forms libraries and transaction tools. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does IXACT Contact integrate with? IXACT Contact integrates with 9 third-party tools for communication, productivity, and social media, including BombBomb, Gmail, Google Workspace, Microsoft Outlook, Microsoft Excel, Microsoft Word, LinkedIn for Business, Meta for Business, and Twitter/X. Answer based on 8 reviews Getting Started and Support ### How easy is it to onboard and train a team on IXACT Contact? IXACT Contact offers live online training, webinars, documentation, and videos for team onboarding. Reviewers report that beginners and nontechnical real estate users often learn core contact, newsletter, and campaign tasks quickly. Administrators and users adopting advanced features may need more time, especially after interface changes; some reviewers want clearer, more comprehensive tutorials. Answer based on 24 reviews Getting Started and Support ### What customer support options does IXACT Contact offer, and how do users rate the experience? IXACT Contact offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe staff as responsive, friendly, patient, and able to resolve issues quickly, particularly by phone. However, some report unanswered emails, missed callbacks, difficulty reaching support, and guidance that relies too heavily on training videos. Answer based on 39 reviews Ease of use ### Is IXACT Contact easy to use for real estate agents? IXACT Contact makes daily contact management, reminders, calendars, and email campaigns accessible for many real estate agents. Users often find its organization tools and mobile access straightforward, but some report a learning curve with navigation, searches, and less-obvious buttons. Teams may need time to learn the full feature set. Answer based on 49 reviews ## Features AI summary Based on 4,004 Contact Management reviews Capterra data shows that buyers of contact management software rank the following features as their top priorities: - **Contact Database** (**58%** of reviewers rated this feature as critical) - **CRM** (**57%**) - **Search/Filter** (**42%**) IXACT Contact supports all three of the features reviewers rate highest: **Contact Database**, **CRM**, and **Search/Filter**. Together, these capabilities help businesses keep customer information organized, manage relationships more effectively, and quickly find the right records, allowing teams to respond faster and maintain more consistent follow-up. Contact Database 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Search/Filter 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Sales Pipeline Management 3.9 (28) 46.43% of 28 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Contact Management 4.5 (64) 79.69% of 64 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Interaction Tracking 4.0 (60) 68.33% of 60 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Management 3.8 (57) 56.14% of 57 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process IXACT Contact 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client/Property Matching: Match clients or tenants with suitable properties based on their specific requirements, preferences and budget - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Marketing: Create and send email blasts/campaigns - For Real Estate: For realtors, real estate investors, property managers, and other real estate professionals. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.2 (145) 4.2 Based on 145 reviews ## Pricing Value for money 4.4 (119) Free Trial [View pricing plan details](https://www.capterra.com/p/130605/IXACT-Contact/pricing/) IXACT Contact's Integrated CRM and Email Marketing Solution $45.00 Flat Rate,Per Month It includes: - Automated Monthly E-Newsletter - Concierge Setup Service - Mobile App and Google Sync - Powerful Email Marketing - Responsive Agent Websites - Robust CRM - Unlimited Phone Support Value for money 4.4 (119) 4.4 Based on 119 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ BombBomb](https://www.capterra.com/p/117295/BombBomb/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (127) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (127) 4.5 Based on 127 reviews ## User reviews Overall rating 4.4 Based on 145 reviews Filter by rating Counts reflect reviews available in this feed. 5(78) 4(51) 3(10) 2(2) 1(4) Mentioned topic Recent reviews first, then most helpful RE Realtor Realtor Used the software for: Less than 1 year ### "If you need a CRM try this one." 4.0 August 26, 2019 I just started using the software so I need more time to formulate a true opinion about this software. I would still recommend using it if you need a good CRM. Pros What I like most about the software is the Keep In Touch option that will send emails to my clients periodically. This helps me stay in touch and saves me time. This alone makes it worth the investment. Cons I would like to see more templates for the Keep In Touch option. RE Realtor Realtor Used the software for: Less than 1 year ### "My use of IXact Contact" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 15, 2021 Support has been good and seem to be available when I need them. I have used several different CRM products and this one seems to be easier but not necessarily intuitive for some tasks as I mentioned. Merging duplicate contacts can be confusing as well. But I love the auto emails and made for me newsletters....and that I can customize each month if that's what I want to do. Pros It's easy to download contacts from all other programs and devices. I love the automation of the email blasts. Cons Finding a particular client or list of clients is not intuitive. There are too many steps to go through for this process. I'd like to be able to see my list instinctively when I ask for a particular group. I needed to call support to help me find this. I prefer to learn by doing rather than videos. Just not a fan of that. More live classes would be helpfulSu BO Broker Owner Broker Owner Used the software for: Less than 1 year ### "Proceed with Caution! USE the free trial! Set EVERYTHING up BEFORE you proceed! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 5, 2025 Horrible! I set up the CRM with minimal issues, but have been trying to get IDX on the website for the past seven business days. NO ONE will respond to an email or phone call. My board has been requesting additional information for the past three days, but I have received no response. Now, I'm just messaging them and asking if it will ever get set up, and if not, to let me know so I can move on to a different CRM. Crickets! Nothing but Crickets! (My board needed their address because what they sent wasn't legible. Not a difficult question!) Pros The features that it offers. The app is very good and can be used on any of your devices. I was extremely excited about everything Ixactcontact offered, until I wasn't. Cons Support. You will kindly be directed to a training video. That is not very helpful for a low-tech person! Or you will be promised a callback, and it will never materialize. (or that was my experience) There is no complaint department - just the support line people who can ignore you if they so choose. The billing department was the same: promises of a callback that never came. RE Realtor Realtor Used the software for: 1-3 years ### "Great and easy to input information" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Customer service has been very good, email newsletter has been very easy. input of prospecting or client contacts is very easy to do. Ease of use is great and I'm happy I made the move. Pros I love the ease of entry of clients data and information. allows easy access to see all of the important information on one page when I'm calling a client i.e. spousal, children, address, email and phone numbers. I don't have to go clicking on other pages to get this. This is main reason I move over to Ixact and I'm very happy I did Cons I'll like to see a page where I can see my transactions and potential transactions easily and with totals instead of having to create a report to see this AG Agent Agent Used the software for: 3-5 years ### "Keeps me on track" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2020 IXACT Contact has enabled me to keep in constant communication with my SOI and leads. It also reminds me of tasks and holds me accountable to keep in communication. Pros I like the ease of use of the many features of IXACT Contact. This system has everything I need to stay on track with my leads, past clients and SOI. I can track my business and IXACT Contact holds me accountable. The monthly e-newsletters are very well written. Cons For me, there is some difficulty and confusion when working in the "properties" tab. Shane K. Team Leader, REALTOR Used the software for: 1-3 years ### "Ixact Contact for Real Estate CRM needs - great product at an affordable price!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2021 Their customer service is fantastic! My overall experience has been very positive with both their team and the use of the product. Pros That it allows us to easily capture our leads from other sources to concentrate them into a single database. The ease of handling various tasks and the dashboard helps to get on focus. Cons There are always things that can be improved... A little more integration into being able to capture emails into contacts and capturing social media interactions would be helpful. RE Realtor Realtor Used the software for: 1-3 years ### "CRM for Realtors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2020 I had an old CRM that wasn't designed specifically for real estate transactions. I spent a lot of time developing timelines and email templates. Now, I can enter a lead into Ixact Contact and have them assigned to a drip campaign or follow up in the matter of seconds instead of ten minutes. Things are streamlined and moving better now a days. Pros There are many features that are designed specifically for real estate; e-mail drip campaigns, transaction timelines, e-mail templates, etc. I don't have to spend time creating content as it is already at my fingertips. Cons The mobile app could be better. It is clunky to maneuver and could look more like the computer interface. D- Director - Broker of Record Director - Broker of Record Used the software for: I used a free trial ### "IXACT Contact- Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 28, 2019 Positive and will continue to use it keeping in mind (and hoping) that the team will continue to enhance the system and regularly make adjustments and updates as per users feedback. Pros Customer Support. Template Emails and Reminders. Keep in Touch Dashboard. Sync with outlook. Phone App. Cons 1) It doesn't cover complex customer profiles such as those who rent/buy, etc. or those who are looking to buy TWO properties at the same time for example. 2) Does not include contacts/prospects who we "lost" and the reasons we "lost" those clients (lost to competition, decided not to buy, etc.) 3) I received a referral from a client spouse. I am unable to list HER as the referral source but I have to list the "main contact" as the referral source. I don't like this because I want to know that HIS WIFE is the source of business not HIM :-) 4) Some sort of a graphical presentation of the ACTIVE BUSINESS section would be nice rather than the table format. 5) Can't invite someone to a Calendar event from your system (such as the client or a team member). I have to do that through outlook so it is a two step process and if I do it from outlook only it will NOT link the calendar entry with the contact (this option is not available). 6) Most of the emails we send out end up in people JUNK folder. BR Broker/Owner Broker/Owner Used the software for: 3-5 years ### "Long time user of IXACT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2020 Very pleasant experience and attentive. Pros This program keeps me focused and productive. I couldn’t operate & manage my Business and clients without it. I find it to be the best in the business and recommend it to all of our agents for maintaining & building their business. Cons The scheduling of showings should automatically feed into the IXACT calendar. A feature I’ve suggested a couple of years ago. Michael T. Realtor Used the software for: 3-5 years ### "One of the best CRM's for Realtors and Real Estate Agents" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2020 Always so helpful when I call or email. Pros Great CRM if you have tried them all which I had. Cons Nothing that I have not liked, great CRM [View all Reviews](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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