# IXACT Contact Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IXACT Contact Software - reviews, pricing plans, popular comparisons to other Contact Management products and more. Source: https://www.capterra.com/p/130605/IXACT-Contact --- # IXACT Contact Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IXACT Contact ## What is IXACT Contact? IXACT Contact is an easy-to-use real estate CRM that gives you all the tools you need to manage your contact information, keep in touch communications, active business, and online presence. All in a single, easy-to-use solution. With our unique marketing automation and content, IXACT Contact helps you become the real estate professional that past clients never forget and prospects choose to work with. Agents who use IXACT Contact see an average increase in their GCI of 55%. ## What is IXACT Contact used for? [Real Estate CRM](https://www.capterra.com/real-estate-crm-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Overall rating Based on 145 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Starting price $45 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IXACT Contact?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://elmstreettechnology.com/&name=IXACT Contact) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IXACT Contact 4.4 (145) VS. [4.3 (6,971)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $45 Flat Rate, Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (145) Ease Of Use 4.2 (6,520) Value For Money 4.4 (119) Value For Money 4.3 (5,384) Customer Service 4.5 (127) Customer Service 4.1 (5,263) ## IXACT Contact alternatives Highest Rated [4.6 (6,008)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (18,775)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (3,049)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130605/IXACT-Contact/alternatives/) ## Who uses IXACT Contact? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.5 (64) 79.69% of 64 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Interaction Tracking 4.0 (60) 68.33% of 60 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Management 3.8 (57) 56.14% of 57 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Marketing Automation 4.4 (56) 58.93% of 56 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions Lead Qualification 3.7 (49) 36.73% of 49 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors Mobile Access 3.8 (35) 37.14% of 35 reviewers that rated this feature as important or highly important Access software remotely via mobile devices IXACT Contact 46 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Match clients or tenants with suitable properties based on their specific requirements, preferences and budget Tracking, calculating, and paying commissions and earnings to employees Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Store, manage, and track all electronic documents in a centralized location Create and send email blasts/campaigns For realtors, real estate investors, property managers, and other real estate professionals. Establish measurable goals and objectives and track their progress over a specific period of time Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Add, view, and edit details of all properties managed by an agency that are available for sale or rent Tools designed to streamline the process of lead generation and management for sales teams Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.2 (145) 4.2 Based on 145 reviews ## Pricing Value for money 4.4 (119) Free Trial [View pricing plan details](https://www.capterra.com/p/130605/IXACT-Contact/pricing/) IXACT Contact's Integrated CRM and Email Marketing Solution $45.00 Flat Rate,Per Month It includes: - Automated Monthly E-Newsletter - Concierge Setup Service - Mobile App and Google Sync - Powerful Email Marketing - Responsive Agent Websites - Robust CRM - Unlimited Phone Support Value for money 4.4 (119) 4.4 Based on 119 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (127) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (127) 4.5 Based on 127 reviews ## User reviews Overall rating 4.4 Based on 145 reviews Filter by rating 5(78) 4(51) 3(10) 2(2) 1(4) Mentioned topic Sorted by most recent AU Anonymous User Broker Owner Real Estate ### "Proceed with Caution! USE the free trial! Set EVERYTHING up BEFORE you proceed! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 1, 2025 Horrible! I set up the CRM with minimal issues, but have been trying to get IDX on the website for the past seven business days. NO ONE will respond to an email or phone call. My board has been requesting additional information for the past three days, but I have received no response. Now, I'm just messaging them and asking if it will ever get set up, and if not, to let me know so I can move on to a different CRM. Crickets! Nothing but Crickets! (My board needed their address because what they sent wasn't legible. Not a difficult question!) Pros The features that it offers. The app is very good and can be used on any of your devices. I was extremely excited about everything Ixactcontact offered, until I wasn't. Cons Support. You will kindly be directed to a training video. That is not very helpful for a low-tech person! Or you will be promised a callback, and it will never materialize. (or that was my experience) There is no complaint department - just the support line people who can ignore you if they so choose. The billing department was the same: promises of a callback that never came. Switched from [LionDesk](https://www.capterra.com/p/151891/LionDesk/) Lonewolf acquired them, and their support team informed me that some of the functions I have used for many years would no longer be available. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [LionDesk](https://www.capterra.com/p/151891/LionDesk/) [Wise Agent](https://www.capterra.com/p/20680/The-Wise-Agent/) Reasons for choosing IXACT Contact I thought at the time that they offered the best value. I was surprised that the IDX was an additional $50.00 per month, and a social stream feature was another $20.00 a month. Those are optional, tho - Ixact was not as great a value as I had thought, but I was still willing to move forward since I paid 12 months in advance - but the lack of support is more than I can tolerate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Raymond L. Other Real Estate ### "Timing timing" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 20, 2024 Pros I've been trying to reach someone, anyone for almost a week. Not sales, info or support, sucks. Oh the billing department reached out Cons Communication just doesn't happen., communication Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Christopher L. REALTOR Real Estate ### "A Disappointing Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 22, 2024 I've been using Ixact contact for about 3 weeks now. It's a great platform and the website is nice and easy to modify. There are issues with sending mass emails. Icloud is completely blocked, and so is some AOL and some Yahoo. There is a workaround in the FAQs for this, but unfortunately, customer and technical support are non-existant. When you call the support number, it directs you to send an email. Support has not responded to a single email that I have sent. From another review on this site, I reached out to \[sensitive content hidden\]. She did return my call and said she would pass along concerns to support, but I still have not received a response. It's almost as if the product is still being sold, but with no support whatsoever. Pros Ixact Contact is a great platform. It is to the point and very easy to use for a beginner using a CRM. It's easy to input contacts and the monthly newsletter and drip campaigns are nicely set up. Cons Technical and customer support are 100% non-existant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Andy M. Real Estate Agent Real Estate ### "Terrible Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 3, 2023 It used to be good. Now it is terrible. I have a user that hasn't been able to use the product in more than 2 weeks and I can't get anyone to assist on fixing the problem. What good is a product if you can't use it? Pros I used to like the fact that if I needed help, I could call and get a live person Cons They moved to email only support. For me that is a non starter and I am actively looking for another solution Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Joe L. Broker Real Estate ### "Excellent Features, Poor Customer Service" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 October 22, 2021 This has been frustrating and expensive on my side and clearly Ixact is not prioritizing the issue. I dropped them from 2 stars to one since it's been a week since I last asked for help on a new round of deletions (after tech said the problem was fixed) and have not heard back. I’ve recommended Ixact to other brokers in my local association and now I’m publicly warning everyone away. It’s a shame – I’d think this would be an easy fix but I’m also thinking it’s not being looked at closely enough. Pros For how I run my business the Ixact Contact systems works very well. The ability to annotate client communications with prospecting updates is very nice and the "Keep in Touch Coach" lets me have reminders pop up at specific intervals for specific clients depending on how often I want to be in touch. The ability to customize "Activity Plans" to track transactions or client interactions is also very useful. Cons Starting this past summer Ixact has been deleting my contacts randomly and for no apparent reason. Since Ixact syncs with my Google Contacts it’s deleting them in Google, too. One day I have a contact in my phone or Gmail system and the next I don’t. I’ve spent hours talking with various Ixact tech people and no fix is working. They even suggested it was something on my side – possible but highly unlikely - and they’ve also said things that make it clear others have this same issue. I manage my tech well and the deletions are very specific to Ixact. I’ve asked Ixact tech to review logs and show me what’s happening but they’ve not done so. As a result, I’ve also spent many hours rebuilding my Gmail/Google contacts so I can function normally. I’ve stopped the sync between Ixact and Google now permanently to stop the problem, but that means I need to double enter contacts if I want them in both systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jesus B. Realtor Real Estate ### "CRM para empresas inmobiliarias / Real Estate" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 20, 2021 Fui usuario durante más de un año. La experiencia fue muy positiva, consiguiendo contactar con nuestros clientes pasados y leads de forma periódica. Dejé de utilizarlo pues mi CRM de propiedades integró funcionalidades similares.. Pros \-Muchas plantillas y planes para contactar con tus clientes -Newsletter mensual -Integración con redes sociales Cons Realmente no encontré puntos negativos en este software, salvo no estar traducido al castellano. En América hay muchos realtor hispanos, y traducir las plantillas al castellano ayudaría a ampliar sus potenciales clientes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2021 Hi Jesus, Thanks for the great feedback! We are working on updating our CRM and will hopefully have Spanish templates in the near future! We will definitely be taking your feedback into consideration. Thank you! :) SK Shane K. Team Leader, REALTOR Real Estate ### "Ixact Contact for Real Estate CRM needs - great product at an affordable price!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Their customer service is fantastic! My overall experience has been very positive with both their team and the use of the product. Pros That it allows us to easily capture our leads from other sources to concentrate them into a single database. The ease of handling various tasks and the dashboard helps to get on focus. Cons There are always things that can be improved... A little more integration into being able to capture emails into contacts and capturing social media interactions would be helpful. Alternatives considered [Act!](https://www.capterra.com/p/175860/Act/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [BoomTown](https://www.capterra.com/p/151892/BoomTown/) Reasons for choosing IXACT Contact Cost was a big factor along with recommendations from other agents I knew. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2021 Hi Shane, Thanks for the great feedback! We are working on improving and updating all of our features, so you should see those roll out sometime in the near future! :) Thank you! KM Kevin M. REALTOR Real Estate ### "My Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 It has been great and I refer this program to everyone I know Pros It is very easy to use. I am able to contact support and get a response. Cons I don’t have any issues with it. I enjoy everything about the program Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2021 Hi Kevin, Thanks for the great feedback. We are delighted to have you using our CRM! :) JT John T. Realtor Real Estate ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Pros Very easy to set up Drip Campaigns, Great Dashboard. I love the monthly newsletters. .. Cons Nothing i l love it all and i wouldnt change anything Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2021 Hi John! Thanks for your awesome feedback! We are thrilled that IXACT Contact is working out for you! :) JH Jim H. Owner Real Estate ### "Love this app!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 14, 2021 Excellent Pros Ease of use and capturing from other platforms Cons It can at times be complicated. That's why 4 stars not 5 Switched from [Cloze](https://www.capterra.com/p/186061/Cloze/) Ease of use, price, better CRM. Cloze super complicated. Reasons for choosing IXACT Contact The other company was horrible with sales and customer service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2021 Hi Jim Thank you for your awesome review! We hope to give you a hand with any issues you are facing. Please give us a call at 1-866-265-6990 so our Customer Support team can help you out. Thank you! [View all Reviews](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)