--- title: "IXACT Contact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IXACT Contact Software - reviews, pricing plans, popular comparisons to other Contact Management products and more." source_url: "https://www.capterra.com/p/130605/IXACT-Contact/" page_type: "product" language: "en" --- # IXACT Contact Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IXACT Contact ## What is IXACT Contact? IXACT Contact is an easy-to-use real estate CRM that gives you all the tools you need to manage your contact information, keep in touch communications, active business, and online presence. All in a single, easy-to-use solution. With our unique marketing automation and content, IXACT Contact helps you become the real estate professional that past clients never forget and prospects choose to work with. Agents who use IXACT Contact see an average increase in their GCI of 55%. ## What is IXACT Contact used for? [Real Estate CRM](https://www.capterra.com/real-estate-crm-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Overall rating Based on 145 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Starting price $45 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IXACT Contact?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://elmstreettechnology.com/&name=IXACT Contact) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IXACT Contact 4.4 (145) VS. [4.5 (4,477)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $45 Flat Rate, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (145) Ease Of Use 4.4 (397) Value For Money 4.4 (119) Value For Money 4.3 (375) Customer Service 4.5 (127) Customer Service 4.4 (386) ## IXACT Contact alternatives [4.4 (18,802)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,987)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [HouseJet](https://www.capterra.com/p/201552/Market-Maker/) [4.3 (397)](https://www.capterra.com/p/201552/Market-Maker/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201552/Market-Maker/) [View all alternatives](https://www.capterra.com/p/130605/IXACT-Contact/alternatives/) ## FAQs about IXACT Contact Overview ### Which roles and teams benefit most from IXACT Contact? IXACT Contact is most used by real estate agents, Realtors, brokers, and broker-owners who need to manage client relationships, follow up with leads, and stay organized through long sales cycles. Sales associates and representatives benefit from automated reminders, contact tracking, and marketing workflows that support prospecting, referrals, and repeat business. Answer based on 138 reviews Overview ### What company size and specific industries is IXACT Contact built for? IXACT Contact is designed for Realtors, making it a fit for real estate professionals and real estate businesses of any size, from independent agents and small brokerages to larger teams that need a contact management tool built for the property sales industry. Features and Usability ### What are the key features of IXACT Contact? IXACT Contact includes core CRM and dashboard tools, with reviewer-focused features centered on contact management and email marketing. Key differentiators include the monthly newsletter, Keep in Touch Coach, drip campaigns, and task reminders, plus website management and sales pipeline tracking for managing leads, follow-ups, and transactions. Answer based on 49 reviews Pricing ### How much does it cost and what fees or limitations are included? IXACT Contact starts at $45/month flat rate for its Integrated CRM and Email Marketing Solution, with a free trial available. Reviewers often call it affordable and a good value, especially with the included website and newsletter, though some wanted a lower cost or switched to free CRM options to save money. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does IXACT Contact integrate with? IXACT Contact integrates with BombBomb, Gmail, Google Workspace, Microsoft Outlook, Microsoft Word, Microsoft Excel, LinkedIn for Business, Meta for Business, and Twitter/X. These connections cover email, productivity, social media, and video communication tools commonly used to manage contacts and outreach. Answer based on 8 reviews Getting Started and Support ### How easy is it to onboard and train a team on IXACT Contact? IXACT Contact is quick for many agents and nontechnical users to start, with live online sessions, webinars, videos, and documentation available. Reviewers often describe it as easy to learn for basic contact management and campaigns, while users setting up websites or advanced features say onboarding takes more time and clearer tutorials. Answer based on 24 reviews Getting Started and Support ### What customer support options does IXACT Contact offer, and how do users rate the experience? IXACT Contact offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as friendly, responsive, and easy to reach by phone, with helpful online resources. However, some report unanswered emails, missed callbacks, limited guidance for complex issues, and unresolved technical problems. Answer based on 39 reviews Features and Usability ### How easy is IXACT Contact to use? IXACT Contact works well for daily contact management, reminders, and newsletters, but the learning curve can feel uneven. Many real estate agents find the layout user friendly once set up, while some solo users and brokers say navigation, search steps, and older-looking screens make certain tasks harder at first. Answer based on 49 reviews Features and Usability ### How well does IXACT Contact handle email marketing? IXACT Contact handles email newsletters, drip campaigns, and mass email outreach well for many real estate agents. Small teams often like the built-in templates, reminders, and email history tracking, but some users want better customization, easier one-to-one emailing, stronger deliverability, and closer integration with texts, web leads, and inbox capture. Answer based on 36 reviews ## Features AI summary Based on 3,974 Contact Management reviews Capterra data shows that buyers of contact management software rank the following features as their top priorities: - **Contact Database** (**58%** of reviewers rated this feature as critical) - **CRM** (**57%**) - **Search/Filter** (**42%**) IXACT Contact supports all three features that reviewers rate most highly: **Contact Database**, **CRM**, and **Search/Filter**. Together, these capabilities help businesses keep customer information organized, manage relationships more effectively, and quickly find the right records, allowing teams to respond faster and maintain more consistent follow-up. Contact Database 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Search/Filter 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Sales Pipeline Management 3.9 (28) 46.43% of 28 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Contact Management 4.5 (64) 79.69% of 64 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Interaction Tracking 4.0 (60) 68.33% of 60 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Management 3.8 (57) 56.14% of 57 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process IXACT Contact 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client/Property Matching: Match clients or tenants with suitable properties based on their specific requirements, preferences and budget - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Marketing: Create and send email blasts/campaigns - For Real Estate: For realtors, real estate investors, property managers, and other real estate professionals. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.2 (145) 4.2 Based on 145 reviews ## Pricing Value for money 4.4 (119) Free Trial [View pricing plan details](https://www.capterra.com/p/130605/IXACT-Contact/pricing/) IXACT Contact's Integrated CRM and Email Marketing Solution $45.00 Flat Rate,Per Month It includes: - Automated Monthly E-Newsletter - Concierge Setup Service - Mobile App and Google Sync - Powerful Email Marketing - Responsive Agent Websites - Robust CRM - Unlimited Phone Support Value for money 4.4 (119) 4.4 Based on 119 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (127) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (127) 4.5 Based on 127 reviews ## User reviews Overall rating 4.4 Based on 145 reviews Filter by rating 5(78) 4(51) 3(10) 2(2) 1(4) Mentioned topic Sorted by most recent AN Anonymous User Broker Owner Real Estate ### "Proceed with Caution! USE the free trial! Set EVERYTHING up BEFORE you proceed! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 1, 2025 Horrible! I set up the CRM with minimal issues, but have been trying to get IDX on the website for the past seven business days. NO ONE will respond to an email or phone call. My board has been requesting additional information for the past three days, but I have received no response. Now, I'm just messaging them and asking if it will ever get set up, and if not, to let me know so I can move on to a different CRM. Crickets! Nothing but Crickets! (My board needed their address because what they sent wasn't legible. Not a difficult question!) Pros The features that it offers. The app is very good and can be used on any of your devices. I was extremely excited about everything Ixactcontact offered, until I wasn't. Cons Support. You will kindly be directed to a training video. That is not very helpful for a low-tech person! Or you will be promised a callback, and it will never materialize. (or that was my experience) There is no complaint department - just the support line people who can ignore you if they so choose. The billing department was the same: promises of a callback that never came. Switched from [LionDesk](https://www.capterra.com/p/151891/LionDesk/) Lonewolf acquired them, and their support team informed me that some of the functions I have used for many years would no longer be available. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [LionDesk](https://www.capterra.com/p/151891/LionDesk/) [Wise Agent](https://www.capterra.com/p/20680/The-Wise-Agent/) Reasons for choosing IXACT Contact I thought at the time that they offered the best value. I was surprised that the IDX was an additional $50.00 per month, and a social stream feature was another $20.00 a month. Those are optional, tho - Ixact was not as great a value as I had thought, but I was still willing to move forward since I paid 12 months in advance - but the lack of support is more than I can tolerate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Raymond L. Other Real Estate ### "Timing timing" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 20, 2024 Pros I've been trying to reach someone, anyone for almost a week. Not sales, info or support, sucks. Oh the billing department reached out Cons Communication just doesn't happen., communication Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Christopher L. REALTOR Real Estate ### "A Disappointing Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 22, 2024 I've been using Ixact contact for about 3 weeks now. It's a great platform and the website is nice and easy to modify. There are issues with sending mass emails. Icloud is completely blocked, and so is some AOL and some Yahoo. There is a workaround in the FAQs for this, but unfortunately, customer and technical support are non-existant. When you call the support number, it directs you to send an email. Support has not responded to a single email that I have sent. From another review on this site, I reached out to \[sensitive content hidden\]. She did return my call and said she would pass along concerns to support, but I still have not received a response. It's almost as if the product is still being sold, but with no support whatsoever. Pros Ixact Contact is a great platform. It is to the point and very easy to use for a beginner using a CRM. It's easy to input contacts and the monthly newsletter and drip campaigns are nicely set up. Cons Technical and customer support are 100% non-existant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Andy M. Real Estate Agent Real Estate ### "Terrible Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 3, 2023 It used to be good. Now it is terrible. I have a user that hasn't been able to use the product in more than 2 weeks and I can't get anyone to assist on fixing the problem. What good is a product if you can't use it? Pros I used to like the fact that if I needed help, I could call and get a live person Cons They moved to email only support. For me that is a non starter and I am actively looking for another solution Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Joe L. Broker Real Estate ### "Excellent Features, Poor Customer Service" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 October 22, 2021 This has been frustrating and expensive on my side and clearly Ixact is not prioritizing the issue. I dropped them from 2 stars to one since it's been a week since I last asked for help on a new round of deletions (after tech said the problem was fixed) and have not heard back. I’ve recommended Ixact to other brokers in my local association and now I’m publicly warning everyone away. It’s a shame – I’d think this would be an easy fix but I’m also thinking it’s not being looked at closely enough. Pros For how I run my business the Ixact Contact systems works very well. The ability to annotate client communications with prospecting updates is very nice and the "Keep in Touch Coach" lets me have reminders pop up at specific intervals for specific clients depending on how often I want to be in touch. The ability to customize "Activity Plans" to track transactions or client interactions is also very useful. Cons Starting this past summer Ixact has been deleting my contacts randomly and for no apparent reason. Since Ixact syncs with my Google Contacts it’s deleting them in Google, too. One day I have a contact in my phone or Gmail system and the next I don’t. I’ve spent hours talking with various Ixact tech people and no fix is working. They even suggested it was something on my side – possible but highly unlikely - and they’ve also said things that make it clear others have this same issue. I manage my tech well and the deletions are very specific to Ixact. I’ve asked Ixact tech to review logs and show me what’s happening but they’ve not done so. As a result, I’ve also spent many hours rebuilding my Gmail/Google contacts so I can function normally. I’ve stopped the sync between Ixact and Google now permanently to stop the problem, but that means I need to double enter contacts if I want them in both systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jesus B. Realtor Real Estate ### "CRM para empresas inmobiliarias / Real Estate" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 20, 2021 Fui usuario durante más de un año. La experiencia fue muy positiva, consiguiendo contactar con nuestros clientes pasados y leads de forma periódica. Dejé de utilizarlo pues mi CRM de propiedades integró funcionalidades similares.. Pros \-Muchas plantillas y planes para contactar con tus clientes -Newsletter mensual -Integración con redes sociales Cons Realmente no encontré puntos negativos en este software, salvo no estar traducido al castellano. En América hay muchos realtor hispanos, y traducir las plantillas al castellano ayudaría a ampliar sus potenciales clientes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2021 Hi Jesus, Thanks for the great feedback! We are working on updating our CRM and will hopefully have Spanish templates in the near future! We will definitely be taking your feedback into consideration. Thank you! :) SK Shane K. Team Leader, REALTOR Real Estate ### "Ixact Contact for Real Estate CRM needs - great product at an affordable price!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Their customer service is fantastic! My overall experience has been very positive with both their team and the use of the product. Pros That it allows us to easily capture our leads from other sources to concentrate them into a single database. The ease of handling various tasks and the dashboard helps to get on focus. Cons There are always things that can be improved... A little more integration into being able to capture emails into contacts and capturing social media interactions would be helpful. Alternatives considered [Act!](https://www.capterra.com/p/175860/Act/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [BoomTown](https://www.capterra.com/p/151892/BoomTown/) Reasons for choosing IXACT Contact Cost was a big factor along with recommendations from other agents I knew. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2021 Hi Shane, Thanks for the great feedback! We are working on improving and updating all of our features, so you should see those roll out sometime in the near future! :) Thank you! KM Kevin M. REALTOR Real Estate ### "My Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 It has been great and I refer this program to everyone I know Pros It is very easy to use. I am able to contact support and get a response. Cons I don’t have any issues with it. I enjoy everything about the program Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2021 Hi Kevin, Thanks for the great feedback. We are delighted to have you using our CRM! :) JT John T. Realtor Real Estate ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Pros Very easy to set up Drip Campaigns, Great Dashboard. I love the monthly newsletters. .. Cons Nothing i l love it all and i wouldnt change anything Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2021 Hi John! Thanks for your awesome feedback! We are thrilled that IXACT Contact is working out for you! :) JH Jim H. Owner Real Estate ### "Love this app!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 14, 2021 Excellent Pros Ease of use and capturing from other platforms Cons It can at times be complicated. That's why 4 stars not 5 Switched from [Cloze](https://www.capterra.com/p/186061/Cloze/) Ease of use, price, better CRM. Cloze super complicated. Reasons for choosing IXACT Contact The other company was horrible with sales and customer service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2021 Hi Jim Thank you for your awesome review! We hope to give you a hand with any issues you are facing. Please give us a call at 1-866-265-6990 so our Customer Support team can help you out. Thank you! [View all Reviews](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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