# IXACT Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IXACT Contact the right Contact Management solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130605/IXACT-Contact/reviews --- IXACT Contact 4.4 (145) [View alternatives](https://www.capterra.com/p/130605/IXACT-Contact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IXACT Contact Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews Viki M Broker OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The features that it offers.“ August 1, 2025 Viki M Broker OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “My board needed their address because what they sent wasn't legible.“ August 1, 2025 DP Doug P Broker OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “We are now able to record sales, have better contact with our past clients and have all this at your fingertips wherever you are.“ May 11, 2021 Viki M Broker OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “NO ONE will respond to an email or phone call.“ August 1, 2025 EA Erica A RealtorReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “I enjoy being able to send myself scheduled task reminders as it is has saved me on follow ups and appointments (and countless post its).“ June 30, 2020 Viki M Broker OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “My board has been requesting additional information for the past three days, but I have received no response.“ August 1, 2025 SK Shane K Team Leader, REALTORReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “The ease of handling various tasks and the dashboard helps to get on focus.“ May 18, 2021 CL Christopher L REALTORReal Estate, 10,001+ employeesUsed the software for: Less than 6 months. “There is a workaround in the FAQs for this, but unfortunately, customer and technical support are non-existant. When you call the support number, it directs you to send an email. “ January 22, 2024 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Irvin M. B. Realtor Real Estate Used the software for: Less than 6 months ### "If you need a CRM try this one." August 25, 2019 4.0 I just started using the software so I need more time to formulate a true opinion about this software. I would still recommend using it if you need a good CRM. Pros What I like most about the software is the Keep In Touch option that will send emails to my clients periodically. This helps me stay in touch and saves me time. This alone makes it worth the investment. Cons I would like to see more templates for the Keep In Touch option. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Streak](https://www.capterra.com/p/124465/Streak/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing IXACT Contact Ease of use. Software is very user-friendly compared to the alternative. Switched from [Streak](https://www.capterra.com/p/124465/Streak/) Ixact is more affordable with much better options. And they gave me a free trial with all the features open so that I can use all the functions. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: 6-12 months ### "My use of IXact Contact" May 11, 2021 5.0 Support has been good and seem to be available when I need them. I have used several different CRM products and this one seems to be easier but not necessarily intuitive for some tasks as I mentioned. Merging duplicate contacts can be confusing as well. But I love the auto emails and made for me newsletters....and that I can customize each month if that's what I want to do. Pros It's easy to download contacts from all other programs and devices. I love the automation of the email blasts. Cons Finding a particular client or list of clients is not intuitive. There are too many steps to go through for this process. I'd like to be able to see my list instinctively when I ask for a particular group. I needed to call support to help me find this. I prefer to learn by doing rather than videos. Just not a fan of that. More live classes would be helpfulSu Switched from [TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/) I think IXact is easier to use and costs less per month. Review Source Response from Elm Street Technology May 18, 2021 Hello! Thank you for the great feedback. It is great that you were able to reach out to support when you were facing difficulties with the CRM and we encourage you to watch any of our Youtube tutorials on our Youtube channel to help you along the way! VR Verified Reviewer Broker Owner Real Estate Used the software for: Less than 6 months ### "Proceed with Caution! USE the free trial! Set EVERYTHING up BEFORE you proceed! " August 1, 2025 1.0 Horrible! I set up the CRM with minimal issues, but have been trying to get IDX on the website for the past seven business days. NO ONE will respond to an email or phone call. My board has been requesting additional information for the past three days, but I have received no response. Now, I'm just messaging them and asking if it will ever get set up, and if not, to let me know so I can move on to a different CRM. Crickets! Nothing but Crickets! (My board needed their address because what they sent wasn't legible. Not a difficult question!) Pros The features that it offers. The app is very good and can be used on any of your devices. I was extremely excited about everything Ixactcontact offered, until I wasn't. Cons Support. You will kindly be directed to a training video. That is not very helpful for a low-tech person! Or you will be promised a callback, and it will never materialize. (or that was my experience) There is no complaint department - just the support line people who can ignore you if they so choose. The billing department was the same: promises of a callback that never came. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[LionDesk](https://www.capterra.com/p/151891/LionDesk/)[Wise Agent](https://www.capterra.com/p/20680/The-Wise-Agent/) Reason for choosing IXACT Contact I thought at the time that they offered the best value. I was surprised that the IDX was an additional $50.00 per month, and a social stream feature was another $20.00 a month. Those are optional, tho - Ixact was not as great a value as I had thought, but I was still willing to move forward since I paid 12 months in advance - but the lack of support is more than I can tolerate. Switched from [LionDesk](https://www.capterra.com/p/151891/LionDesk/) Lonewolf acquired them, and their support team informed me that some of the functions I have used for many years would no longer be available. Review Source EP Eric P. Realtor Real Estate Used the software for: 1-2 years ### "Great and easy to input information" May 14, 2021 4.0 Customer service has been very good, email newsletter has been very easy. input of prospecting or client contacts is very easy to do. Ease of use is great and I'm happy I made the move. Pros I love the ease of entry of clients data and information. allows easy access to see all of the important information on one page when I'm calling a client i.e. spousal, children, address, email and phone numbers. I don't have to go clicking on other pages to get this. This is main reason I move over to Ixact and I'm very happy I did Cons I'll like to see a page where I can see my transactions and potential transactions easily and with totals instead of having to create a report to see this Switched from [Referral Maker CRM](https://www.capterra.com/p/161832/Referral-Maker-CRM/) Hated how the monthly newsletter when to junk folders all the time so clients never saw my emails. Hated how on the first page of a client entry I could not see the spouses name, nor the childrens names, or address or email. I need and want that all on the first page so that my client feels that I remember all of this vital information. Review Source Response from Elm Street Technology May 25, 2021 Hi Eric, Thanks for your great feedback! We would strongly advise you to give our Customer Support team a call when you get a chance. We can be reached at 1-866-265-6990. Thank you! MR Michael R. Agent Real Estate Used the software for: 2+ years ### "Keeps me on track" August 28, 2020 5.0 IXACT Contact has enabled me to keep in constant communication with my SOI and leads. It also reminds me of tasks and holds me accountable to keep in communication. Pros I like the ease of use of the many features of IXACT Contact. This system has everything I need to stay on track with my leads, past clients and SOI. I can track my business and IXACT Contact holds me accountable. The monthly e-newsletters are very well written. Cons For me, there is some difficulty and confusion when working in the "properties" tab. Alternatives considered [TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/) Reason for choosing IXACT Contact Ease of use, more features, cost and I can stick with it as long as I want. Review Source Response from Elm Street Technology December 10, 2020 Hi Michael, Thanks for your great review and we appreciate you using IXACT Contact! Please do not hesitate to reach out to our Customer Support team should you face any difficulties with the system! :) SK Shane K. Team Leader, REALTOR Real Estate Used the software for: 1-2 years ### "Ixact Contact for Real Estate CRM needs - great product at an affordable price!" May 18, 2021 5.0 Their customer service is fantastic! My overall experience has been very positive with both their team and the use of the product. Pros That it allows us to easily capture our leads from other sources to concentrate them into a single database. The ease of handling various tasks and the dashboard helps to get on focus. Cons There are always things that can be improved... A little more integration into being able to capture emails into contacts and capturing social media interactions would be helpful. Alternatives considered [Act!](https://www.capterra.com/p/175860/Act/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[BoomTown](https://www.capterra.com/p/151892/BoomTown/) Reason for choosing IXACT Contact Cost was a big factor along with recommendations from other agents I knew. Review Source Response from Elm Street Technology May 25, 2021 Hi Shane, Thanks for the great feedback! We are working on improving and updating all of our features, so you should see those roll out sometime in the near future! :) Thank you! DH Douglas H. Realtor Real Estate Used the software for: 1-2 years ### "CRM for Realtors" August 20, 2020 5.0 I had an old CRM that wasn't designed specifically for real estate transactions. I spent a lot of time developing timelines and email templates. Now, I can enter a lead into Ixact Contact and have them assigned to a drip campaign or follow up in the matter of seconds instead of ten minutes. Things are streamlined and moving better now a days. Pros There are many features that are designed specifically for real estate; e-mail drip campaigns, transaction timelines, e-mail templates, etc. I don't have to spend time creating content as it is already at my fingertips. Cons The mobile app could be better. It is clunky to maneuver and could look more like the computer interface. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) It was not based on my business, too generic for what I needed. Review Source Response from Elm Street Technology December 8, 2020 Hi Douglas, Thanks for using IXACT Contact. We really appreciate your honest feedback and we will constantly be improving our features, including our mobile app to best suit the needs of all of our valued customers! :) MA Mohammad A. Director - Broker of Record Real Estate Used the software for: I used a free trial ### "IXACT Contact- Review" August 27, 2019 5.0 Positive and will continue to use it keeping in mind (and hoping) that the team will continue to enhance the system and regularly make adjustments and updates as per users feedback. Pros Customer Support. Template Emails and Reminders. Keep in Touch Dashboard. Sync with outlook. Phone App. Cons 1) It doesn't cover complex customer profiles such as those who rent/buy, etc. or those who are looking to buy TWO properties at the same time for example. 2) Does not include contacts/prospects who we "lost" and the reasons we "lost" those clients (lost to competition, decided not to buy, etc.) 3) I received a referral from a client spouse. I am unable to list HER as the referral source but I have to list the "main contact" as the referral source. I don't like this because I want to know that HIS WIFE is the source of business not HIM :-) 4) Some sort of a graphical presentation of the ACTIVE BUSINESS section would be nice rather than the table format. 5) Can't invite someone to a Calendar event from your system (such as the client or a team member). I have to do that through outlook so it is a two step process and if I do it from outlook only it will NOT link the calendar entry with the contact (this option is not available). 6) Most of the emails we send out end up in people JUNK folder. Reason for choosing IXACT Contact Sales Team Attitude and Professionalism / Customer Support. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Data hosted in Canada is one reason and the other is I wanted something ready for use and comes with good LOCAL support for my team. I myself was happy with Zoho as it allowed me to FULLY CUSTOMIZE my CRM. But once a team is involved, I would rather have something "ready" for them and someone else to take on the "support" part. Review Source PK Peter K. Broker/Owner Real Estate Used the software for: 2+ years ### "Long time user of IXACT" August 20, 2020 5.0 Very pleasant experience and attentive. Pros This program keeps me focused and productive. I couldn’t operate & manage my Business and clients without it. I find it to be the best in the business and recommend it to all of our agents for maintaining & building their business. Cons The scheduling of showings should automatically feed into the IXACT calendar. A feature I’ve suggested a couple of years ago. Reason for choosing IXACT Contact Just offered more features for the monies and a very intuitive. Review Source Response from Elm Street Technology December 8, 2020 Hi Peter, Thank you so much for taking the time to review our product and for being a long-time customer of IXACT Contact. We value your feedback and are always looking to improve our product. Please reach out to our support team with any suggestions on how we can improve our product and be on the lookout for updates as well! :) MT Michael T. Realtor Real Estate Used the software for: 2+ years ### "One of the best CRM's for Realtors and Real Estate Agents" August 25, 2020 5.0 Always so helpful when I call or email. Pros Great CRM if you have tried them all which I had. Cons Nothing that I have not liked, great CRM Switched from [TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/) Top Producer too complicated, too costly and Ixact Contact did all I need and then some. Review Source Response from Elm Street Technology December 9, 2020 We appreciate your great feedback, Michael and we are so thrilled IXACT Contact is working out for you! :) PG Paul G. Sales Agent and REALTOR® Real Estate Used the software for: 2+ years ### "Ixact Contact Revew " August 20, 2020 5.0 They have always been very responive to my support requests and the product meets my needs. Pros I worked in IT sales for 21+ years and depend highly on my CRM system to help keep me organized and on track. I switched to Real Estate about 5+ years ago. My brokerage had a CRM system they provided but support was too slow to respond. Ixact Contact has terrific support, strong features, designed specifically for Real Estate and allowed me to customize a lot of what I wanted to do. Cons The marketing solutions are like many of these systems very canned/scripted. Reason for choosing IXACT Contact Price, functionality, support Review Source Response from Elm Street Technology December 9, 2020 Thanks for your awesome review Paul! We take all suggestions into account and will keep striving to improve our product to best suit the needs of all of our customers! :) SC Stephen C. Sales Associate Real Estate Used the software for: 2+ years ### "3 year user" September 3, 2020 5.0 I feel like my business has increased by using IXACT Contact, and I feel like I'm only utilizing half of what's available Pros Being in constant contact with leads and past clients has been very beneficial, resulting in numerous new sales. The task list is what I needed to remind me of who I should be contacting daily Cons I'd like to see a better looking layout.....maybe by just adding some color to the screens Reason for choosing IXACT Contact Our brokerage has it's own CRM that is provided free of charge, but elected to go with this one Review Source Response from Elm Street Technology December 10, 2020 Thanks for choosing to stick with IXACT Contact, Stephen! As far as platform and the interface go, we are always making changes and should hopefully make some updates in the new year! :) JE Jason E. Realtor Real Estate Used the software for: 6-12 months ### "Amazing, just amazing!" August 20, 2020 4.0 I was in a panic when choosing a CRM and so when I did I hastily narrowed it down to two, I tried both trial versions and was blown away at the capabilities of the software for the value. Pros This software is so easy to use that literally anyone could do it. It's features and benefits are user friendly, self explanatory and the few times I need customer support they went above and beyond any expectations. Cons I wish that the marketing campaigns and monthly newsletters were a little more polished vs. the inexpensive look they have HOWEVER that being said they are more than adequate to get the job done and they have definitely brought me business. Alternatives considered [Realvolve](https://www.capterra.com/p/151889/Realvolve/) Reason for choosing IXACT Contact Features and benefits vs. the cost. Review Source Response from Elm Street Technology December 9, 2020 Hi Jason, Thanks so much for your great review!! We are happy our newsletters are helping you bring business. We are striving to make improvements to our current content and will hopefully meet more of your needs in the future! :) DC Dianne C. realtor Real Estate Used the software for: 2+ years ### "My IXact review from a real estate perspective" September 1, 2020 4.0 Staying in touch is easier Pros The monthly newsletters are typically well-written. I rely on them to stay in touch with especially past clients Cons Compared to our former contact management company, I feel that Ixact is a bit more difficult to search for contacts. The item I dislike the most is that it is MOST DIFFICULT to produce a list of contacts to print out. It is extremely awkward. Many times, I need a list of home inspectors or contractors, etc. to send to a client. There are too many steps to go through in order to obtain that information. Review Source Response from Elm Street Technology December 10, 2020 Hi Dianne, We are sorry to hear you've been experiencing some difficulty. Please give our support team a call when you can so that they help alleviate your experience with our software! :) NL Nancy L. Broker, Realtor Real Estate Used the software for: 2+ years ### "Great CRM" August 28, 2020 5.0 Overall, I have been very happy with the product. Pros I like Ixact Contact for it's ease of use. It has many features that I want in a CRM Cons I do wish it flowed better between the contact and the transaction. I feel I am constantly having to switch between separate records to do what I need with each transaction Alternatives considered [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing IXACT Contact Price and ease of use Review Source Response from Elm Street Technology December 10, 2020 Hi Nancy, Thanks for your feedback. We suggest you reach out to our Customer Support team to ease your use of our CRM. SG SYED G. Sales Rerpresentative Real Estate Used the software for: 2+ years ### "IXACT RESPONSE TO END USERS" August 20, 2020 2.0 Poor Pros The product is easy to use. Cons Mass Offset of reminder. This I'm asking for almost 3 years now. There is no practice of creating a Ticket if you make query. They just hear on the phone and email then flush it out. Search option on the Trash box, no. There is no option to add a lease transaction. Over all, you are so out dated, beside actively asking for referral. Referral is a result of satisfaction. Review Source Response from Elm Street Technology December 9, 2020 Hi Syed, We are sorry to hear about your experiences with our customer support team. Please give us a call again. We are always working on improving our users' customer support experience and are fully staffed to cater to your needs. AL Adam L. Realtor Real Estate Used the software for: 2+ years ### "IXACT Review " August 25, 2020 4.0 Very good customer service. Could use a platform update to navigate and user experience Pros Relatively easy to use and navigate and stores all my contacts in a orderly fashion. Cons I would prefer some more updated marketing materials for my "keep in touch" portion of contact database management. Some of the scripts for auto emails and letters is a little dated and could use a refresh. Reason for choosing IXACT Contact Referred by a colleague. Review Source Response from Elm Street Technology December 9, 2020 Hi Adam, Thank you for your awesome feedback! We appreciate your suggestions and will work on updating our materials in the future! Please look out for any updates to our materials. :) AM Andy M. Real Estate Agent Real Estate Used the software for: 2+ years ### "Terrible Customer Service" August 3, 2023 4.0 It used to be good. Now it is terrible. I have a user that hasn't been able to use the product in more than 2 weeks and I can't get anyone to assist on fixing the problem. What good is a product if you can't use it? Pros I used to like the fact that if I needed help, I could call and get a live person Cons They moved to email only support. For me that is a non starter and I am actively looking for another solution Review Source KP Kippie P. Managing Broker Real Estate Used the software for: 2+ years ### "Great customer service! " August 20, 2020 5.0 It helps me stay in contact with my clients and potential clients. Pros Helps me be more organized, great for keeping data and notes all in one place. Cons I would like to see it work more closely with my contacts on my mac, perhaps integrate more easily. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Ixact is more real estate driven Review Source Response from Elm Street Technology December 8, 2020 Hi Kippie, Thanks for your feedback. Please let us know if your issues with our CRM integrating to your Mac has been solved. Give our support team a call if you should ever run into any issues! :) pE philippe E. Broker of Record Real Estate Used the software for: 2+ years ### "big earner" August 21, 2020 4.0 contact and follow up Pros easy of use and continuity with clients and prospects. Plans Cons did not have the time yet to explore all functions especially the website option Review Source Response from Elm Street Technology December 9, 2020 Hi Phillippe, Thanks for leaving your honest feedback and reaching out. Please review our resource videos on IXACTContact.com as they will help you understand the product and its features better. Our Support Team is also available for you if you should run into any issues. :) KE Karen E. Realtor Real Estate Used the software for: 2+ years ### "GREAT VALUE, GREAT SYSTEM" August 20, 2020 5.0 great! Pros Easy to use, great integration with Zillow leads, website and multi device. Cons It should be easier to stop entering duplicate records. More flexibility in report generation Review Source Response from Elm Street Technology December 9, 2020 Hi Karen, Thanks for your great feedback! Please reach out to Customer Support for any issues regarding our CRM. We are always here to help. PJ Pat J. Sales agent Real Estate Used the software for: 2+ years ### "The website is great at keeping me on track" September 1, 2020 5.0 Pros The fact that I can keep all my clients in one place Cons I do wish it had a Comparative Market Analysis system. That is what I miss most about the old website i had Review Source Response from Elm Street Technology December 10, 2020 That is a great suggestion, Pat! We will be making updates to our platform along the way so we will keep you posted of any changes! EE EDGAR E. Sales Agent Real Estate Used the software for: 1-2 years ### "Great CRM!!" August 20, 2020 5.0 Pros This CRM is very user-friendly and has tons of features. It helps me stay organized and stay top of mind with my past clients and prospects alike. The monthly e-newsletter is one of my favorite features. Cons I think adding a translation plugin would be a game changer for IXACT Contact. This way users can easily send communication in different languages to different demographics. Review Source Response from Elm Street Technology December 8, 2020 Hi Edgar, Thanks for your positive feedback and helpful suggestion. We are always looking for ways to improve our product and hopefully in the future, we should have all communication in a variety of languages! :) GA Gail A. Sales Representative Real Estate Used the software for: 1-2 years ### "Good auto generates drip campaigns and monthly newsletters " August 25, 2020 4.0 It’s ok I use ixact for customers contact and follow up/ drip campaigns and agent locator for lead generation Pros Like the automated drip campaigns and the auto generated newsletters This is why I use/keep this product Cons Not great at lead generation and very difficult to Set up and manipulate the website to show what I want it to show Reason for choosing IXACT Contact Auto generates monthly newsletter and drip campaigns are good Review Source Response from Elm Street Technology December 9, 2020 Hi Gail, Thanks for the feedback! Please give our team a shout as they may be able to help you with any of your website issues! :) JV Jessica V. Broker/Owner Real Estate Used the software for: 2+ years ### "Absolut Amazing " August 21, 2020 5.0 Pros Super nice website. Easy to use. Good monthly newsletter. Cons Nothing I can think of works well for real estate Review Source Response from Elm Street Technology December 9, 2020 We are thrilled to see your awesome feedback, Jessica! Similar Products Featured ## Related categories [Real Estate CRM](https://www.capterra.com/real-estate-crm-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)