# Page 3 | IXACT Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is IXACT Contact the right Contact Management solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130605/IXACT-Contact/reviews

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IXACT Contact

4.4 (145)

[View alternatives](https://www.capterra.com/p/130605/IXACT-Contact/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of IXACT Contact

## Showing most helpful reviews

Showing 51-75 of 145 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TL

Tony L.  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "My Ixact Contact Experience"

August 20, 2020

5.0

I have only had great experiences with Ixact Contact. I'm even friends with your accounting lady. I'm a huge dog lover (I have 6) and I have no idea how it came up, but we started talking about our pets and our family. The entire Ixact Contact team is awesom.

Pros

The program is very easy. You set up your clients and the system stays in touch via email. It makes it very easy to set up reminders to reach on a phone call, so it's not just email. I also have the Social Media option. They system automatically posts on my behalf on all kinds of topics including Real Estate.

Cons

The best feature about using Ixact Contact is the fact that they have an actual person answering users calls and addressing whatever the issue may be. It's just a great system in my opinion, especially for the price.

Review Source

Response from Elm Street Technology

December 9, 2020

Hi Tony, we appreciate your awesome feedback and are so happy that our customer support and billing team has addressed all of your needs! We look forward to working with you in the future. :)

WR

Wendy R.  
Realtor®  
Real Estate  
Used the software for: 6-12 months

### "Contact Management"

September 1, 2020

5.0

Good experience staying in touch using KIT coach and letters

Pros

Great for task management and staying in touch with DB. Easy to get set up and running. Easy to use.

Cons

I wish their were an automated social media poster and way to set up a drip campaign for postcards not printed in the system. Just as a reminder to mail out certain things. Additional functionality would be nice BUT that would make the system harder to use.

Switched from

[LionDesk](https://www.capterra.com/p/151891/LionDesk/)

Changed brokerages

Review Source

Response from Elm Street Technology

December 10, 2020

Thanks for your feedback Wendy!! We are always working on improving our software and will take all suggestions into consideration! :)

ML

Monica L.  
Broker/Owner  
Real Estate  
Used the software for: 2+ years

### "Great product"

August 20, 2020

5.0

Just love the product and have recommended it to many agents over the years to use.As it is easy to access the features.

Pros

Very easy to use, keeps me infant of my clients and I don't have to spend a lot of time doing it. Great value for the money as I have used other software that didn't do as much.

Cons

I don't have a website connected to it which would make my life easier.

Review Source

Response from Elm Street Technology

December 9, 2020

Hi Monica, We are glad you're enjoying our CRM! Please take advantage of the agent website feature. You can always customize it and add IDX to it for added benefits. Please reach out to our Customer Support team if you need help getting started. :)

LE

Lamah E.  
BROKER  
Real Estate  
Used the software for: 1-2 years

### "IXACT USER REVIEW"

August 22, 2020

3.0

after approx 2 years of daily use I am partly satisfied

Pros

The ease of some aspect of it and also flexibility in of others

Cons

managing tasks, Clients properties setup

Review Source

Response from Elm Street Technology

December 9, 2020

Hi Lamah, Thank you so much for giving us your honest feedback! We strongly recommend you reviewing our product overview videos and other resources on our website. They will help you out. Our Support Team will also give you a helping hand too. Please give us a call when you can! :)

RK

Rebecca K.  
Broker  
Real Estate  
Used the software for: 2+ years

### "IXACT In A Nutshell"

August 26, 2020

4.0

Overall I am able to maintain my database with IXACT in an easy and helpful way. I can reach out to them via mass mail and update their information easily.

Pros

The software is user friendly to a point...the entering of contacts is easy and full of great fields. The ability to update information and complete mass mailings, labels, etc. is great.

Cons

Recording transactions is not user friendly - very confusing even after tutorials. Would be great to also keep business contacts completely separate from client contacts.

Review Source

Response from Elm Street Technology

December 10, 2020

Hi Rebecca, Thanks for your review and sorry for your experience with recording transactions. Please reach out to our Customer Support team as they can best help guide you through this process and alleviate any difficulties you may have.

JB

Jesus B.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "CRM para empresas inmobiliarias / Real Estate"

May 20, 2021

4.0

Fui usuario durante más de un año. La experiencia fue muy positiva, consiguiendo contactar con nuestros clientes pasados y leads de forma periódica. Dejé de utilizarlo pues mi CRM de propiedades integró funcionalidades similares..

Pros

\-Muchas plantillas y planes para contactar con tus clientes -Newsletter mensual -Integración con redes sociales

Cons

Realmente no encontré puntos negativos en este software, salvo no estar traducido al castellano. En América hay muchos realtor hispanos, y traducir las plantillas al castellano ayudaría a ampliar sus potenciales clientes

Review Source

Response from Elm Street Technology

May 25, 2021

Hi Jesus, Thanks for the great feedback! We are working on updating our CRM and will hopefully have Spanish templates in the near future! We will definitely be taking your feedback into consideration. Thank you! :)

CH

Cynthia H.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "IXACT Contact Hits the Spot"

August 28, 2020

4.0

I like some of it and hope to see improvement on other parts.

Pros

The monthly newsletter is worth every penny I spend for the entire month on this product. Keeping top of mind via the monthly newsletter and tracking who opens the email is invaluable.

Cons

It needs a facelift. It could be more playful, colorful, visual. The fonts are small and tedious. Also, the videos are dry. I feel like I am back in high school in the 80's in a driver's ed class.

Alternatives considered

[Contactually](https://www.capterra.com/p/158259/Contactually/)[LionDesk](https://www.capterra.com/p/151891/LionDesk/)

Reason for choosing IXACT Contact

newsletter.

Review Source

Response from Elm Street Technology

December 10, 2020

Hi Cynthia, Thanks for your awesome feedback. We are currently working on updating our marketing and interface and will hopefully roll out these changes in the upcoming year! :)

TG

Tanya G.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Great CRM"

September 1, 2020

4.0

Pros

Robust but intuitive software that makes managing my contacts and transactions easier.

Cons

Some tasks require more steps than necessary

Alternatives considered

[FollowUp CRM](https://www.capterra.com/p/137381/FollowUp-Power/)[TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/)

Reason for choosing IXACT Contact

Canadian Support.

Review Source

Response from Elm Street Technology

December 10, 2020

Hi Tanya, Thanks for your great response. Please reach out to our customer support team if you have any issues along the way.

EA

Erica A.  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "All my needs served in this one stop shop!"

June 30, 2020

5.0

IXACT has given me accountability in my business. I am able to see at a glance my activity as far as drip campaigns, what leads I have been able to turn around and in what time. It has helped me work more efficiently and see clearly the parts of my business that I need to improve on.

Pros

I enjoy being able to send myself scheduled task reminders as it is has saved me on follow ups and appointments (and countless post its). I also enjoy being able to log my interactions with my contacts on a page that has preset fields. I'm able to economize on time by not having to type in detail every single thing that occurred because the fields already provide a drop down to enter specific information. The personal website is also a major plus as it is professional looking and usually a separate expense.

Cons

I don't have anything negative to say about this software. A few days of navigating the different capabilities and you will never go back another CRM service ever.

Review Source

Response from Elm Street Technology

July 16, 2020

Wow! Thanks for the awesome review, Erica!

M-D

Marie -Helene D.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "Best in the market "

May 13, 2021

5.0

Excellent

Pros

Easiness to use complete system ! Support is great ! Love the monthly generated emails to clients old and new . Keeps me all the time in the pipeline ! Getting referrals from the monthly advertisements. Love how the letter is different every month . Live the keep in touch feature great feedback from client ! Best system I ever used can only highly recommend this product !!

Cons

Nothing love everything about this program

Review Source

Response from Elm Street Technology

May 18, 2021

Hi Marie-Helene! We are thrilled that you are enjoying our CRM! Thanks for the great feedback! :)

NM

Nancy M.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "GREAT customer support!"

June 23, 2020

5.0

Pros

The customer support is beyond amazing. I LOVE being able to have someone answer the phone or on a live chat to get help with an issue quickly. IXACT customer service is beyond any other company I have worked with concerning a CRM!

Cons

Single emails to individuals is arduous. It is confusing and should be able to email someone from the contact page similar to a Salesforce type software.

Reason for choosing IXACT Contact

Monthly auto-generated blog. They would set up a IDX connected website. Ease of use setting up tasks, reminders and help with importing my contacts

Review Source

Response from Elm Street Technology

June 24, 2020

Hi Nancy, thank you for your positive review. Please call our support team 1-866-265-6990 regarding single emails. We are looking forward to speaking with you!

DK

Davis K.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Good CRM"

August 25, 2020

5.0

Very good.

Pros

I like the market segmentation. The Unlimited "Contact Groups" is helpful.

Cons

It's a bit clunky, but the the support team is easy to access. Like anything, you learn to use it, take notes if required, then use it.

Alternatives considered

[TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/)

Reason for choosing IXACT Contact

ixact was easier to use.

Review Source

Response from Elm Street Technology

December 9, 2020

Thanks for your feedback, Davis! We are always here to help.

BJ

Bruce J.  
Sales representative  
Real Estate  
Used the software for: 2+ years

### "Contact and transaction management "

August 25, 2020

5.0

Pros

Simple easy to use. Keeps contact information synced across multiple devices. Syncs transaction dates to calendar

Cons

Some double entry fields on various pages. Not all fields are available on the mobile app

Reason for choosing IXACT Contact

Recommendation by other users

Review Source

Response from Elm Street Technology

December 9, 2020

Hi Bruce, We appreciate your helpful feedback and are working on improving our features in the future! :)

JH

Jim H.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Love this app!"

May 14, 2021

4.0

Excellent

Pros

Ease of use and capturing from other platforms

Cons

It can at times be complicated. That's why 4 stars not 5

Reason for choosing IXACT Contact

The other company was horrible with sales and customer service.

Switched from

[Cloze](https://www.capterra.com/p/186061/Cloze/)

Ease of use, price, better CRM. Cloze super complicated.

Review Source

Response from Elm Street Technology

May 25, 2021

Hi Jim Thank you for your awesome review! We hope to give you a hand with any issues you are facing. Please give us a call at 1-866-265-6990 so our Customer Support team can help you out. Thank you!

HP

Hina P.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "Does the job!"

July 22, 2020

5.0

It's great, I hope they continue to develop features on easy usage and more campaign marketing. Also social media options.

Pros

Data base is easy to use and I can upload excel spreadsheets. Duplicates can be managed as well. Next I will be purchasing the IDX website service.

Cons

Wish customer service would help navigate questions better with walking us through issues. Need to add more newsletter options the header options are limited and not very modern, too big. Needs more client touch options.

Switched from

[TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/)

Top Producer was not doing newsletters and material for drip campaigns was getting dated. They were also very expense.

Review Source

Response from Elm Street Technology

August 12, 2020

Thanks for the great review, Hina! Please try reaching out to our customer support team again with any questions you may have along the way. Our goal is to better serve you so that you can take advantage of all of the benefits our CRM has to provide! :)

CS

Charity S.  
manager client services  
Real Estate  
Used the software for: 1-2 years

### "Experience with IXACT"

August 15, 2019

3.0

It is a good experience, the mobile app is user friendly and accessible.

Pros

I liked the easy access to Contact list from the main page.

Cons

1\. When created a mass email, if a contact has been missed, it is inconvenient to have save and go back to contacts. 2. Sending a mass email to Agents only, there should be a clearer view of REALTOR when it is added in JOB TITLE as a new contact. 3. Updated a contact name, the Salutation does not automatically change, unlike adding a new contact. 4. Updating new address for a client whose sold their house, it would be good to have as migrated together rather than having two separate contacts.

Review Source

JH

James H.  
Real Estate Broker  
Real Estate  
Used the software for: Less than 6 months

### "Good value for the money"

August 19, 2019

5.0

As a relatively new realtor, I needed to find software that had the options I wanted. I also needed one that I could afford. IXACT was recommended by a fellow realtor in my office. I tried free CRM software, but you really did get what you paid for: clunkiness, fewer options, and inability to customize. IXACT is worth the cost.

Pros

IXACT has a good user interface and offers many options to track clients and communication with them. I also purchased the Social Media service, and that has been a great way to keep my name out there through postings on Facebook, Twitter, and LinkedIn.

Cons

Having many options is a good thing, and also a bad thing. You have to wade through all the options to find and figure out which options work best for you. I’m still in the early phase of using IXACT, so this may become easier as time goes on.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

HubSpot CRM had good features for a free CRM, but it was clunky, not intuitive (not for me, at least), and inability to customize to my satisfaction.

Review Source

MD

Maggie D.  
REALTOR  
Real Estate  
Used the software for: 1-2 years

### "Exceptionally easy to use CRM"

June 23, 2020

5.0

Regular Communication with my customers is one of the features I tend to use most. In addition, being able to maintain my customer information in one easy to access software is an excellent way to organize my prospects versus completed sales.

Pros

The ease with which I can send monthly Newsletters is one of many features that I like most about this software. I am able to easily change the suggested text to reflect my personality and writing style. Each of the suggested texts have a current theme that is easily adaptable to what I want to communicate to my customers. The articles that are attached are also quite useful and appropriate.

Cons

I guess I have yet to explore all of the features to know if there is anything I like the least. I find the software adaptable to my needs. That is to say, I can use as much or as little as I want.

Switched from

[Referral Maker CRM](https://www.capterra.com/p/161832/Referral-Maker-CRM/)

Ease of entering information, sending monthly Newsletters and managing the software. Availability through Stellar MLS was a major benefit as well.

Review Source

Response from Elm Street Technology

June 24, 2020

Hi Maggie! Thank you for your review. We are thrilled that you have been able to explore a bit of what IXACT Contact has to offer. If you need a hand, give our support team a call at 1-866-265-6990!

AG

Ankit G.  
Sales Representative  
Real Estate  
Used the software for: 2+ years

### "Great Product- Highly Recommend"

August 25, 2020

5.0

Great product, very easy to learn and use. Mobile app and campaign reporting can be improved a bit.

Pros

Very easy to learn and use crm software. A great website included within 1 price.

Cons

Limited functionality on mobile app. Desktop version is perfect to use. Campaign reporting could be improved a bit to be able to understand it easier.

Review Source

Response from Elm Street Technology

December 9, 2020

Hi Ankit, Thanks for your great feedback. We are continuously working on updating all of our features and will hopefully make some changes to our mobile app in the near future! :)

KL

Kisha L.  
Real Estate Consultant  
Real Estate  
Used the software for: 6-12 months

### "A solid CRM"

July 20, 2020

4.0

Overall my experience with IXACT is positive.

Pros

Price and the relatively straight forward interface.

Cons

I would like to have my email messages go directly into the system.

Alternatives considered

[BoomTown](https://www.capterra.com/p/151892/BoomTown/)

Reason for choosing IXACT Contact

cost

Switched from

[LionDesk](https://www.capterra.com/p/151891/LionDesk/)

Lion Desk was difficult to use.

Review Source

Response from Elm Street Technology

August 12, 2020

Thanks for the great review, Kisha! If you need any help with our software, do not hesitate to reach out to our friendly customer support team at 1-866-265-6990! :)

MM

Mitchell M.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Good Newsletter"

August 25, 2020

4.0

I'm able to stay in touch with my contacts through the monthly newsletter.

Pros

The monthly newsletter sent out on my behalf is nicely written with informative articles. My contacts that I enter into my Google contact manager are automatically merged into ixact contacts.

Cons

I am not sure about why, but I do not feel motivated to use it. I also bought a subscription to Act! but do not use it's powerful benefits either.

Review Source

Response from Elm Street Technology

December 9, 2020

Hi Mitchell, We are sorry to hear you aren't motivated to use our CRM. We encourage you to attend any of our webinars. Our YouTube videos are also very helpful. Please keep our team posted if you need more help! :)

AQ

Ahmed Q.  
Sales Representative  
Real Estate  
Used the software for: 2+ years

### "User Friendly"

August 20, 2020

5.0

keeping in touch with clients, not forgetting key dates and the newsletter. All good things for me

Pros

I really like how it has the automated plans that help me to be top of completing the touch points with my clients

Cons

I really liked the legacy version better

Reason for choosing IXACT Contact

saw a presentation in our Remax office

Review Source

Response from Elm Street Technology

December 9, 2020

Thanks for reaching out Ahmed! We appreciate your review.

DM

Dave M.  
Broker  
Real Estate  
Used the software for: 6-12 months

### "I use every day . . ."

August 25, 2020

5.0

Overall experience with the program and the technical support is very positive.

Pros

Absolutely love the drip campaign. Great articles and newsletters. Staying in touch with my clients is critical. This program does the job.

Cons

Some of the features are not intuitive and I find myself going to the tutorials regularly. There are also some features I would love to have that are not available.

Review Source

Response from Elm Street Technology

December 9, 2020

Hi Dave, Thanks for the helpful feedback. We will be making more updates to our software in the near future, so please stay tuned! :)

AW

Ashley W.  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "Staying Organized"

August 25, 2020

5.0

This mainly helps me to stay organized. The program is very user friendly and I an very satisfied with it.

Pros

Staying organized is very easy with this program. I can keep track of all my my current business deals, prospective buyers and seller's, and keep in touch with everyone in my data base. My business would not be as successful as it is with out the use of Ixact.

Cons

Is there a way that I can set it up to where I can receive text or emails about contingency deadlines being made for my clients?

Review Source

Response from Elm Street Technology

December 9, 2020

Hi Ashley, Thanks for reaching out. Please give our Customer Support Team a call with any questions you may have. They are here to help you out whenever you need it! :)

VR

Verified Reviewer  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "Use Daily"

July 24, 2020

5.0

Pros

Very user friendly. Daily emails are very helpful

Cons

Could use better automatic email features

Review Source

Response from Elm Street Technology

August 12, 2020

Thanks for the great review! For any questions regarding our software, do not hesitate to reach out to our friendly customer support team at 1-866-265-6990! :)

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