# Page 5 | IXACT Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is IXACT Contact the right Contact Management solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130605/IXACT-Contact/reviews --- IXACT Contact 4.4 (145) [View alternatives](https://www.capterra.com/p/130605/IXACT-Contact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of IXACT Contact ## Showing most helpful reviews Showing 101-125 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Mary W. Used the software for: ### "" September 21, 2012 4.5 I'm fairly new to the industry and work with an independent agency. Since I added IXACT Contact a few months ago, I've been able to be better connected with my clients. I had struggled with other programs, IXACT contact is affordable and works well! The newsletter is outstanding and every time it is sent out, I get at least one inquiry from someone I hadn't connected with which has led to contracts! The newsletter is well written and I can see exactly which prospects open it. The option to create my own newsletter is helpful too, and I plan to use it to create a quarterly keep in touch newsletter for past clients. Customer support is very responsive and helpful. During initial setup, my contacts were moved over seamlessly. While IXACT itself is fairly intuitive, I wish it would allow me to personalize my home page a bit more and shuffle fields I use more often than others. Even being able to switch colors of the background would be nice as the drab khaki is utilitarian, but not inviting. However, the company is responsive and I suspect they will come up with that in the near future! Another thing I would love to see is possibly integration with local MLS so you could automatically feed in properties. There is much more IXACT Contact can do and I look forward to digging in! Review Source JA Joseph A. Realtor Real Estate Used the software for: Less than 6 months ### "Using IXACT for a month or so " August 19, 2019 5.0 Much easier to keep in contact and to follow up with customers and prospects. Pros I really like the user interface. It sets reminders for follow and the calendar and task list are easy to use. Cons I would like to be able to send individual emails directly from the software. I also would like to have texting built in as that is a pretty critical method of reaching people nowadays. Review Source MM Mara M. Real Estate Agent Real Estate Used the software for: 1-2 years ### "I like using this and will use it even more moving forward" July 24, 2020 5.0 I love sending anniversary and soon monthly letters without having to remember (automated) Pros I like the most having transferred all my contacts so easily, and the syncing ability moving forward Cons The buttons sometimes are not as obvious as other software Switched from [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Ease of use Review Source Response from Elm Street Technology August 12, 2020 Thanks for the great feedback, Mara! JB Jorge B. Used the software for: ### "" August 4, 2011 5.0 In eleven years as a realtor, not only have I tested practically "all the flavors" with database management software, but I have also learned one thing about them the hard way: It's better to choose the best FROM THE BEGINNING. Being a realtor is a never-ending job. Why add more work hours and stress-changing software if they don't work properly, or they are not easy to use? IXACT Contact is the best with an easy, friendly and intuitive way to use and learn. We need specific but easy tasks to do to stay in contact with our clients - and that's what this software does. It never fails, it never forgets. Tasks, birthdays, anniversaries, newsletters by email, personalized newsletters by mail, drip campaigns, and so forth: IXACT Contact has it ALL. You have to set them up once, and that's it. And if you have any problems or questions, I never met a technical support team so responsive as they are (particularly Kevin & Michael). They never EVER "dodge the bullet". On the rare occasion that there is a problem, they will fix it for you. You do not need a Ferrari to go to the supermarket. You need something simple that works and covers all your needs as a realtor. It's as simple as that. Follow my advice: Get Ixact Contact from the beginning. You won't regret it. Review Source MW Maxwell W. Broker of Record Real Estate Used the software for: 2+ years ### "iXact Contact" September 3, 2020 4.0 5 out of 10. I mainly use it for email broadcast. Wish I could use it for more but this is too challenging for a single person operation. Pros Reliable email broadcast. I use this once or twice monthly for an email broadcast. Cons Contact management is not very easy to use. Reason for choosing IXACT Contact Easier to use than Top Producer. Review Source Response from Elm Street Technology December 10, 2020 Hi Maxwell, We are sorry you are experiencing any issues with our software! It may be helpful to give our Customer Support team a call so that they guide you along the way and may help you resolve any issues you may have with our CRM. :) Russel L. Sales Rep Real Estate Used the software for: 6-12 months ### "Real Estate CRM" May 6, 2021 4.0 It has been good but not great. Pros Its easy to use. Easy to stay organized. Cons Wish there was a little more customization. Review Source Response from Elm Street Technology May 7, 2021 Hi Russel! Thanks for your feedback. We are glad you are finding our CRM easy to use and would love to speak with you more about your customization needs. Please give our Customer Support team a call at your earliest convenience! EB Eric B. Realtor Real Estate Used the software for: Less than 6 months ### "IXACT contact lead " August 25, 2020 5.0 Pros I find the system is absolutely amazing for nurturing leads and staying in touch with past clients. The keep in touch coach is fantastic. Cons Would like to see an option(paid) to have better seo so that you can optimize your google results Review Source Response from Elm Street Technology December 9, 2020 Hi Eric, Thanks for this great feedback. We are always working on improving our features! Please stay tuned! :) ET Eileen T. Owner Real Estate Used the software for: 2+ years ### "Review" August 25, 2020 4.0 It is ok. Pros I only use a small part of the software Cons Too many options make it harder to use and I have to stop and learn how to use the software again when you make changes Review Source Response from Elm Street Technology December 9, 2020 Hi Eileen, Thanks for leaving this awesome feedback! Please reach out to our support team if you need help with any of our features! :) TH Travis H. REALTOR® Real Estate Used the software for: 6-12 months ### "Very professional " July 25, 2020 5.0 Customer service is patient and professional Pros Easy to navigate for a person without technical knowledge Cons The software has numerous features in which I need to learn Review Source Response from Elm Street Technology August 12, 2020 Thanks for the great feedback Travis! :) NS Natalie S. Assistant to Realtor Real Estate Used the software for: 6-12 months ### "Review" September 1, 2020 4.0 Pros Having the task list at hand and your active business up to date to keep in touch with your day to day business processes is very helpful. This product is easy to use and efficient in integrating with our business. Cons Most of the product is easy to use. The only feature that could be improved some would be activity plans. It could be easier to use and more customizable to specific clients. Review Source Response from Elm Street Technology December 10, 2020 Thanks for your helpful feedback Natalie! Please reach out to our Customer Support team with any issues you run into using our system! :) CM Cassie M. Realtor Real Estate Used the software for: 1-2 years ### "Great product" August 25, 2020 5.0 Pros I love the newsletter that is sent automatically to my clients. It sound just like I wrote it! Cons It was a a bit convoluted in the beginning. Review Source Response from Elm Street Technology December 9, 2020 Thanks for your great feedback Cassie! :) KL Kelli L. Broker-in-Charge Real Estate Used the software for: Less than 6 months ### "THANK YOU IXACT! " October 1, 2019 5.0 Ixact helps me stay organized. I am able to stay in consistent contact with my database! Pros I feel organized! The ease of use and the ways in which to organize and categorize my data are thorough and logical. Cons I do not have a negative yet. I am loving it! Alternatives considered [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Review Source Response from Elm Street Technology June 15, 2020 Thank you Kelli for your awesome review! Glad IXACT Contact is working out for you. KD Keithroy D. Realtor Real Estate Used the software for: 6-12 months ### "GREAT Product" July 20, 2020 5.0 The integrated tools are great to help keep me organized and the reminders keep me motivated and on task. Pros Ixact contact is easy to use. Great value for the price. It's at a really great price through our association. Cons Just the learning curve which you will have with any product. Switched from [TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/) Price and value Review Source Response from Elm Street Technology August 12, 2020 Thanks for the great review! MS Melissa S. Used the software for: ### "" October 18, 2012 4.5 I have been using IXACT contact for probably close to 3 years. I joined a busy pair of Top Producers nearly 6 years ago and slowly got our contact list working for us. We tried Top Producer, switched back to Microsoft Outlook and then realized that we needed something that would sync with all 3 of our computers and importantly back to outlook. Client info, trades people, business contacts and our calendar can all be coordinated. Now when I update or add a client, we all have that information and can then sync it to our phones. This was essential as when one of us needed to book appointments or contact a seller we didn't have to run into the office to get the info off of the file. We send out the monthly e-mail and really love the content and opening paragraph (after we change all the I's to we!). I love that IXACT contact is continually improving the system. Whenever we have a question or need help the guys on the support line are fast and friendly, I feel like I'm calling a friend with a question! IXACT contact is working for us!!! Thank you! Review Source JB Jorge B. Used the software for: ### "" October 25, 2012 5.0 FIVE stars are not enough. A review is not enough. I think I should write a book about the advantages of Ixact Contact. I don't understand how there are still agents who use other systems. I tried several of them before and this one is the best by far (and the easiest to use) Every feature worth its weight in gold. They are specifically designed to be productive and working with the system even "less everyday". Once you set a client with a campaign or newsletter or birthday or whatever you decide, it's done. That's it. You don't have to do or remember anything else. I'm with them since log time ago and every time that I found something that could be improved, they really listened and never "dodged the bullet". The Customer Support is one of the best of any company (not just software's companies). If you are new realtor, don't make the mistake to try other CRM. This is the one. If you follow my advice, you won't regret it and before you know it, you'll be another one writing a review like this one (or even better). Review Source WJ William J. Realtor Real Estate Used the software for: 1-2 years ### "Review Ixact contact William Jaxheimer" July 20, 2020 4.0 I do the news letter that automatically goes out. It has been instrumental in having clients reach out to me. I would like to be able to utilize more of the features Pros Monthly news letter goes out timely. It has been helpful in staying in touch with prospects. I can attribute a couple of transactions to people that read my news letter and contacting me. Cons I am not proficient or competent with the product mostly because I have not asked for help to become so. Review Source Response from Elm Street Technology August 12, 2020 Thanks for the great review, William! For any questions regarding our software, do not hesitate to reach out to our friendly customer support team at 1-866-265-6990! :) Gina B. Realtor Real Estate Used the software for: 6-12 months ### "Not Bad for the Price!" July 10, 2020 4.0 It does help me to keep in touch with buyers and sellers, but setting up does take time.... Pros You can set this automatically to generate information and emails to your clients and customers Cons The ease of use. I'm still trying to learn! Review Source Response from Elm Street Technology July 16, 2020 Hi Gina, thank you for your positive feedback! Please give our team a call at1-866-265-6990 with any questions you may have! :) KR Karen R. Broker Real Estate Used the software for: Less than 6 months ### "Recommended" August 12, 2019 4.0 Pros Ixact hits most of the things I need. Data input is easy as is retrieval and reports. Cons As with any other software there are some things that I think would make it better. Linking active business to the contact tab as well as it's own would be a plus. Appointments should be able to be input from the contact tab and recorded on the contact. Review Source KR Kaleena R. Real Estate Agent/Office Manager Real Estate Used the software for: 6-12 months ### "Neutral" July 5, 2020 4.0 I really did not use this much. Pros I have a neutral opinion of this software. Cons I prefer to interact with my customers by phone call, text, & hand written notes in the mail rather than monthly emails. Review Source Response from Elm Street Technology July 16, 2020 Hi Kaleena, thank you for your review! IXACT Contact offers a text marketing feature as well. If you have any questions, do not hesitate to give us a call at 1-866-665-0018! We are here to help you! :) EP Emily P. Realtor Real Estate Used the software for: I used a free trial ### "Very good CRM" September 14, 2019 5.0 My overall experience is favorable and I think this is a great product. Pros It was easy to use and a great CRM program to keep my business organized. I would have kept it but needed to save money. Cons I needed to save money and my company offered me a free CRM so that is what I use instead. Otherwise this is a great option. Review Source JS Jim S. Owner Real Estate Used the software for: Less than 6 months ### "Best customer service" August 19, 2019 5.0 I needed a professional looking website with full content. They supplied all that and some. Pros It’s nice to be able to call for technical support and get someone within a minute on the phone. Very personable techs and they always fixed what I needed done. Cons Not much. It is pretty much a plug and play software. Reason for choosing IXACT Contact N/a Review Source MC Mary-Jane C. Real Estate Agent Real Estate Used the software for: 6-12 months ### "Great software" August 26, 2019 5.0 Good experience Pros good quality database structure The features I used worked well Cons The features that I used worked well and I did not have any negative experiences Review Source LK Laura K. Realtor Real Estate Used the software for: Less than 6 months ### "Like the product" August 12, 2019 5.0 been very good so far. Pros Reminders, keep in touch, newsletter, tracking sales and goals Cons I just need to spend more time learning how to use all its functions. I have a feeling I am missing out on some things, but I will get it all eventually Review Source ME Mary E. Realtor Real Estate Used the software for: Less than 6 months ### "worthwhile" September 3, 2019 4.0 Pros Comprehensive tools to help me keep in touch with my client base with built in. I like the monthly newsletter and campaigns. Lots of flexibility. Cons There's so much to it, it can be cumbersome figuring out how to best use it. Review Source SA Sonny A. Realtor Real Estate Used the software for: Less than 6 months ### "My experience with IXACT Contact" July 24, 2020 5.0 Overall is a great experience and I hope to continue using it. Pros Like the different customizable actions plans with templates for correspondence. Also like the dashboard and action reminders. Cons This might be difficult, but some way of knowing if prospects have read the email I sent them. Maybe integration with a direct mail company such as Postcardmania. Review Source Response from Elm Street Technology August 12, 2020 Thanks for the feedback, Sonny! For any questions regarding our software, we encourage you to reach out to our friendly customer support team at 1-866-265-6990! :) Similar Products Featured