Who Uses This Software?

Behavioral health, foster care, substance abuse, residential, outpatient, IDD and school health.


Average Ratings

6 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month/user
  • Pricing Details
    Pricing begins at $50/user per month. As users increase, price decreases.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Welligent
  • www.welligent.com
  • Founded 2001
  • United States

About Welligent EHR

Welligent is a leading cloud-based electronic health record (EHR) system that is both mobile and secure. Welligent has successfully implemented some of the largest, multi-state organizations in more than 30 states. Wherever you are, Welligent provides documentation, scheduling and medication and caseload management access from your desktop, tablet or smartphone. Welligent serves providers including behavioral health, substance abuse, residential, foster care and student health professionals.


Welligent EHR Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition
  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Management
  • Client Management
  • Field Communication
  • Insurance Management
  • Payroll Management
  • Scheduling
  • Visit Verification

Welligent EHR Reviews Recently Reviewed!

basically lost a lot of income when my company went to this

Jun 16, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: the alert that someone is in the waiting room
I don't really have more pros. I actually left the job because of the impact of the software on my company

Cons: slow, would crash all the time, dated (a place for pagers?) we joked every afternoon the system was taking a siesta as it would crash every afternoon

Vendor Response

by Welligent on September 15, 2017

Hi Kelly, We're sorry to hear that you didn't have a good Welligent experience. We were upgrading all of our servers at the time of your review. We had some increased system down time during the hardware infrastructure upgrade. Since the upgrade, overall system performance has increased significantly. I also asked our CTO to look into system down time in the week leading up to June 16, the date of this review. According to an independent auditing firm, Webmetrics, there was no down time for seven days leading up to this review. April Burrows, Marketing Manager

ChildNet Review

Nov 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall, our experience with Welligent has been a positive one. We appreciate how responsive Chip is with our needs, and we had a smooth IBHIS transition. We do struggle with support, in that our tickets are not always handled in a timely manner.

Vendor Response

by Welligent on November 16, 2016

Hi Chirssy, Thank you for your review. ChildNet has been a dedicated customer since 2010. We're glad to hear that overall, you've had a positive experience and a smooth IBHIS transition in LA County! I see that you mentioned your tickets are not always answered in a timely manner. Welligent always tries to provide a response to tickets within 24 hours. Once we respond, we either resolve the issue the same day, pass the ticket to IT or wish-list committee, or pass the ticket back to the customer to gather more information, obtain screenshots, etc. Sometimes, this process can take some time, depending on the response from the customer and IT team. We are improving the support process by providing more thorough technical documentation and many more free live webinars and video recordings. These recordings and documentation can be accessed in the Welligent Community website. Thanks, The Welligent Team

Welligent satisfied.

Nov 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Really like the new Update.

Cons: The difficulty at times to figure out certain steps.

Overall: There were times when I felt that Welligent wasn't very user friendly but I know feel more comfortable. Trainings have been very helpful and I love the new update.

Recommendations to other buyers: Would love to have representatives monitor into my computer and see the step by step process and requested changes to fit our agency. I am a visual learner.

Vendor Response

by Welligent on November 15, 2016

Dear Gladys, Thank you for your honest review. We know it's a challenge to learn any new EHR. It takes many hours of dedicated training and practice from both sides. It sounds like you stuck with it, and have learned a lot since you first started using Welligent. It's great to hear that you love the newest Welligent release, V8! With Welligent V8, we tried to make the system more user-friendly, simplifying navigation and decreasing the number of clicks to complete actions. We will continue to improve the system quarterly, and hope we can get you feeling like a "super user" with more trainings! Sincerely, The Welligent Team

The Best Component of Welligent - Customer Service

Nov 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The V8 upgrade has made the system a lot easier to navigate.

Cons: Reports are so difficult to analyze.

Overall: Overall our experience has been a good one! We have learned quite a bit and we continue to discover all that we can accomplish in the system; but the best part is the human component, anytime we need assistance we can count on an account representative to help us clarify or resolve the situation on a timely manner, if they cannot do it right away, they investigate and follow up, keep up the good work!

Vendor Response

by Welligent on November 15, 2016

Dear Alex, Thank you for reviewing Welligent. We really appreciate your feedback! We were very excited for the Welligent V8 release this year. So, it's great to hear that our latest quarterly upgrade has simplified system navigation for you. We would love an opportunity to give you some more training on analyzing reports in the system! Sincerely, The Welligent Team

Very Satisfied Customer!!!

Nov 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Welligent for 3 years as the local admin for a mid sized non-profit agency. Welligent has exceeded my expectation in both customer service and functionality. I have yet to find something for out outpatient clinic that can't be done in Welligent! Great system to use and great people to work with!

Vendor Response

by Welligent on November 15, 2016

Dear Matthew, Thank you for your review. We are glad to have you as a customer, and happy to hear that our EHR is meeting your needs! Thank you and the rest of Pinebrook Family Answers for 3 years as a loyal Welligent customer. Sincerely, The Welligent Team

makes work harder for everyone

Jun 01, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Not user friendly or time efficient. takes triple the time. Many times the server is down, and you can't access the system . .. impacts patient care in a negative way.

Vendor Response

by Welligent on November 15, 2016

Hi Sae Jae, We are so sorry you feel this way about Welligent. ACMHS has been a valued customer since 2012. Over the years, Welligent has committed to improving our service, support and products for our customers. We have more free online webinars and trainings than ever before, as well as a dedicated technical documentation team. We're rolling out new mobile apps, and still providing our free quarterly upgrades. I see you wrote your review before the latest Welligent V8 enhancements. This was our biggest quarterly release yet. Our IT team developed enhancements to make our EHR more intuitive, visually appealing and efficient. Hopefully you have had a better experience since the release of V8 in July! We're sorry to hear about the downtime you experienced. Welligent recently upgraded our hardware infrastructure. Since the upgrade, overall system performance has increased and up-time averages 99.99%! We would love to provide more training & speak further! The Welligent Team