# PayScale Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PayScale Suite the right Compensation Management solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130636/PayScale/reviews --- PayScale Suite 4.1 (50) [View alternatives](https://www.capterra.com/p/130636/PayScale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PayScale Suite Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews Brenda C Payroll AccountantMachinery, 201 - 500 employeesUsed the software for: 6-12 months. “Payscale allowed for a variation of jobs and allows your to combine many jobs into one (blend) which helps accurately achieve salaries for unique job titles.“ April 8, 2026 Brenda C Payroll AccountantMachinery, 201 - 500 employeesUsed the software for: 6-12 months. “There is no medium and there aren’t common reports that many clients use frequently.“ April 8, 2026 JS Julie S Director of OperationsComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “I have currently been locked out of the site for over a week, with only one successful login, which was not at a time my schedule allowed for the deep work of re-benchmarking positions.“ February 4, 2023 NB Nichole B Hiring CoordinatorInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “A year later we are still experiencing issues every review season, they asked to meet about our issues.“ June 13, 2023 JS Julie S Director of OperationsComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “However, Payscale is NEVER reliable and seems that 8 out of 10 times I try to log in, the system is unavailable.“ February 4, 2023 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amy L. Manager of Finance and Administration Computer Software Used the software for: 6-12 months ### "Great tool for compensation" September 28, 2018 5.0 Pros Very easy to use. They do a great job with onboarding and making sure that you use the product to the fullest. Cons I have not had any issues with the product. So far, one year in, I love the tool and use ifor each new hire. Review Source JN Jordan N. Compensation Partner Banking Used the software for: 1-2 years ### "MarketPay works well, Insight Lab is TERRIBLE" February 24, 2020 4.0 We implemented the payscale platforms (insight lab first then moved to MarketPay when we realized how bad the Insight Lab product is) to store all of our external salary surveys in one place. We are able to run analytics off of the data directly in the platform. We previously housed all of the data in excel worksheets, so this has removed the need for massive spreadsheets. Pros The MarketPay product is easy to set up, create and pull reports, and manage from and administrator perspective. The UI is pretty basic without any bells and whistles, but the product works well to store compensation data and to report off of it. Ad hoc pricing is great for pulling data for new roles. Cons The MarketPay platform UI is pretty dated, but I don’t believe that takes away from the product. The Insight Lab platform is terrible for anyone who needs to price more than 50 or so jobs. The amount of manual work that must be done to match each job is ridiculous, and I don’t know why anyone would think the process is acceptable. Review Source NB Nichole B. Hiring Coordinator Information Technology and Services Used the software for: 2+ years ### "Not Reliable" June 13, 2023 2.0 We started out on the original PayScale product, it worked ok but it took literal hours to load and occasionally data from api pulls was miss matched. We were told that to fix this we should upgrade to the new Insight Lab product, which we did of course at an additional cost. The interface was faster but the reports were still unreliable. The response was to upgrade to the new PayFactors product to fix this. We declined as it didn't meat our customization needs, the sales man was not able to answer any of the questions we posed to him, and ultimately we weren't willing to pay more for a product again just to fix the unreliablity of the product they sold us. A year later we are still experiencing issues every review season, they asked to meet about our issues. I told them three times at least that we would meet but do not try to sell us PayFactors, we aren't willing to continue going through the pains of a data migration just to pay more and continue to face the same issues. Of course they came to the meeting with a sales pitch for PayFactors and were surprised that we weren't interested in their "generous" offer of the new platform at the same price. The point was made that there is a trust issue at this point and there is no reason to continue trying the newest, latest, greatest product when nothing has worked as promised yet. Pros There is versatility, it takes into account things that deviate from the normal duties and requirements of a role. Cons It is not reliable, data doesn't update appropriately, the sytem is slow. Reason for choosing PayScale Suite PayScale had customization options that other companies did not offer. Review Source KD Kim D. Mgr, HR Computer Software Used the software for: 2+ years ### "Easy to use" March 18, 2019 4.0 We use it for our annual merit reviews. It accommodates most of our expectations - easy to use, multiple countries. And then it provides the letters we need to communicate to our staff. Pros From a user standpoint, the tool is very easy to use - just like a spreadsheet. As the administrator, it meets most of our requirements. Cons In V3, as the administrator, I feel like I had to go to Curo to make many of the changes, corrections or updates. While they were prompt in doing so, it would be easier if I could do certain things myself. Review Source Response from PayScale March 25, 2019 Hi, Thank you for your review. We are happy to see that the Curo tool is meeting your needs for your Merit reviews. One of the advantages of the V4 platform over V3 is the easier configuration settings and back end usability. We can certainly look at showing you have to do some of the changes within the V4 platform when you move across this year. LB Liam B. Manager Remuneration and HR Analytics Facilities Services Used the software for: 6-12 months ### "Easy to use remuneration review software" March 4, 2019 5.0 Curo has helped us to put our remuneration review process into the cloud. It has helped us to cut out the multiple versions of excel review sheets going back and forth, and has provided a clear and easy to follow audit trail as to what is happening, and what has happened in previous review. It also makes it very easy to manage the process and see which managers are still to complete their reviews, so we can follow up with the relevant delinquent reviewers efficiently. Pros Easy to use and set up. The constant save feature has helped a lot of our managers who have had some poor internet connections avoid losing their work. It's highly configurable, and easy for admins to get around normal issues that occur when conducting remuneration reviews e.g. more people being added/moved/changed last minute, managers going on leave unexpectedly etc, all while having a really robust audit system. Cons The system was mainly really intuitive, the only slight drawback being that the filtering system is slightly clunky to use for first time users. However, you can see the logic in setting things up that way, and it's still very easy to learn so it's not too much of an issue - it's overall extremely easy software to use. Review Source Response from PayScale March 14, 2019 Thank you for your Feedback. We are pleased to see that the benefits of the Curo tool are being seen by your end users as well as making your overall process easier. We are increasing our end user manual portfolio, so it is good to know that filters may be a key topic to include to help your user with their experience. JL Janine L. User Used the software for: Less than 6 months ### "Know your value - it's invaluable!" April 24, 2018 5.0 Self confidence, a vision for where I want to aim my career, and an abundance of resources. Pros From gaining confidence in your current job, embarking on a promotion, to looking for a new job... this is an invaluable resource!! Knowing your worth can be liberating and empowering. It can also give you the much-needed boost to get a certification that would significantly increase your worth. The career advice and informative materials on Payscale are a huge bonus to really get a grip on the current employment climate. Things are changing at a rapid pace and even if you start a new job now, chances are high that things will be very different in a few years if you are looking for a new opportunity again. Cons I was a little weary of having to put my current company's name in my report because I am part of a VERY small team and they would know it is me. I still get good information from the site without having a complete profile. Review Source VR Verified Reviewer Recruiting Coordinator & Sourcer - Operations Consumer Services Used the software for: Less than 6 months ### "Change the game by persuasion" March 24, 2019 5.0 Pros Very detailed reports on compensation and total rewards, easy to read and utilize, good leverage when trying to convince internal stakeholders to rethink compensation strategy, Formulaic settings help stamp out new reports at the click of a button, good customer support and walkthrough Cons A bit confusing to toggle between settings if you are a new user, not entirely organized on the dashboard as it displays your most recent reports first Review Source JS Julie S. Director of Operations Computer Software Used the software for: 1-2 years ### "UNRELIABLE service uptime. ONGOING system outages that are highly disruptive to accessing the site. " February 4, 2023 1.0 Pros Not much right now, as Payscale is consistently a roadblock in getting my work done. Cons CONSISTENTLY have trouble accessing the payscale site due to system outages. I have currently been locked out of the site for over a week, with only one successful login, which was not at a time my schedule allowed for the deep work of re-benchmarking positions. As someone that works in the SaaS industry, I understand the technical difficulties and have a great deal of patience in these situations. However, Payscale is NEVER reliable and seems that 8 out of 10 times I try to log in, the system is unavailable. The system is easy to navigate when you can get in. But when you can't get in 80% of the time, that just doesn't do you any good. Review Source VR Verified Reviewer Manager, Compensation Computer Software Used the software for: Less than 6 months ### "Great Tool for Employees and Administrators" March 1, 2019 5.0 We were looking for a robust solution that would take us away from using excel for our annual bonus, equity and compensation cycles. With this solution, we found it. Feedback from our management team has been overwhelmingly positive in a tool that was intuitive, easy to use, but also gave management added visibility which many of them were craving. The overall implementation was smooth and thought out. We had a very tight timeline to execute in, but the team accommodated and we were able to launch the tool within our given time frame with no issues. Pros \-One of the more progressive tools we reviewed -Intuitive UI and easy for managers to navigate with little / no instruction or guidance -Managers liked the ability to drill down within the teams to see what allocations are being made -Easy for administrators to navigate and review the organization -Implementation team was fantastic to work with and were able to translate all of our needs into the end product -Flexibility of the tool to add / distribute funding, move budgets / employees, etc. proved to be very easy to do within the tool -The team delivered on what was promised Cons No cons thus far with the tool - overall, we have been happy with the end result. Review Source VR Verified Reviewer Sr Director, Global Compensation Music Used the software for: 1-2 years ### "Great global solution to transition away from spreadsheets" March 13, 2019 4.0 Pros If managers are used to excel, the learning curve in transitioning to Curo is minimal. It's intuitive and straightforward to the end user. Cons Our setup scenarios can be complex and thus requires a lot of dependence on the Curo staff. Hopefully in the future we will be more indepedent. Review Source Response from PayScale March 14, 2019 Thank you for your feedback. Happy we were able to provide a reliable. global alternative to spreadsheets! In regards to your second point, this is definitely something we can look at during your next review. A wider range of training options is on its way for clients that wish to have more control with their systems. TM Tony M. Materials Manager Hospital & Health Care Used the software for: 2+ years ### "PayScale" June 11, 2020 5.0 My overall experience with PayScale is wonderful and useful. Pros What I like about PayScale is that I can see what my compensation for my job should be. PayScale tells me the average wages for my job position. Cons There is no least about PayScale software. PayScale tell me what salary should my job be during the interview. Review Source JG Joscelyne G. Director Compensation and HR Analytics Pharmaceuticals Used the software for: Less than 6 months ### "Highly customizable, flexible, great value comp software" March 28, 2017 4.0 I purchased Curo with the following vision: To be able to design my own annual rewards business rules, custom fields, reports, etc. but have a firm do the coding for me rather than developing it in-house. It is a great product for this and we were quite satisfied overall. While we are US-based and our implementation lead was in the UK, she was so responsive and helpful that we were able to launch on time and troubleshoot successfully along the way. Pros Super flexible - it's like a giant pivot table. Design your own system. It's also a fantastic value for the money. Cons V3 didn't have an open API and needed some UI improvements. Those appear to be enhanced in V4 which is now available. Review Source TN Tim N. Senior Reward Manager Financial Services Used the software for: 6-12 months ### "Curo Comp Enterprise" March 4, 2019 4.0 Pros The flexibility of the software allowed us to perform a complex annual review with relative ease. The support of the Curo team was first rate. Cons The software can be slow with complicated reviews. There is a need to imporve their servers. Review Source Response from PayScale March 14, 2019 Thank you for your feedback. We have recently made some positive changes to our server infrastructure to help support the site speed. JH JANET H. Chief Administrative Officer Health, Wellness and Fitness Used the software for: 6-12 months ### "Don't pay for this!!!" July 17, 2020 1.0 Terrible! Customer service disappears as soon as you sign up. Data is not accurate. They held me to a contract during COVID crisis when I missed the window to cancel by 5 days. Pros There are some built-in job descriptions, but few were relevant to our business. Cons The data is not current and accurate! We had pay ranges reported that were below minimum wage! Reason for choosing PayScale Suite Promises that have not been fulfilled. Review Source AD Andy D. Global Head of Reward and Benefits Used the software for: ### "We implemented Curo for our UK operations in 2012 and haven't looked back since!" May 11, 2016 5.0 Curo provides a clear method to collate, accurately record and manage compensation decisions across our business in a simple and effective way, allowing our compensation experts to focus on just that rather than being wholly wrapped up in processes (albeit valuable proceses but not value add). Curo are a very friendly team and are easy to work with, offering a fast growing and developing software solution. You will probably find that you need to improve your own processes and your own data before being able to utilise the full functionality - we did and still are! I would advise any potential customer to be be prepared to challenge your existing approaches and processes, the product is easily adaptable enough but use their expertise and knowledge to help improve your "as is" position. Review Source AD Anita D. Finance Director Government Administration Used the software for: Less than 6 months ### "Do not purchase this product" November 3, 2020 1.0 Will not let you cancel Pros I have no 'pros' to write for this product Cons Not intuitive, no comparable data, customer service is not helpful Review Source GT Gary T. Reward Manager Construction Used the software for: Less than 6 months ### "Pay review and bonus payments" September 21, 2015 4.5 Pros A flexible and intuitive tool that was really well received by users across the business. Cons There are things we would do differently in the way we implemented the review but these were largely internal issues and feedback on the system was generally very good. Review Source VR Verified Reviewer Payroll Accountant Machinery Used the software for: 6-12 months ### "Payscale has many features as data sets to compare comp, but implementation process is horrible. " April 8, 2026 3.0 Overall, I would rate PayScale a 6 out of 10. There are some features that are great but implementing can be a pain. Got a unique company with many different industries in one, PayScale doesn’t cater to us. Pros Payscale provides a wide scale of data sets, from customer data to HR analysis from many different data sets. Payscale allowed for a variation of jobs and allows your to combine many jobs into one (blend) which helps accurately achieve salaries for unique job titles. Cons The implementation was horrible and we didn’t feel prepared to run simple reports after implementing PayScale. The reporting options are very vague or overly detailed. There is no medium and there aren’t common reports that many clients use frequently. Review Source AJ Austin J. HR Data and Technology Manager Hospital & Health Care Used the software for: Less than 6 months ### "An excellent tool- comprehensively price jobs and more" September 10, 2025 5.0 Overall it has been a very positive experience. It is a robust experience with a plethora of data, that is manageable to use given the complexity of the information it is working with. Pros We use Payfactors specifically, and it is a huge help to our work pricing jobs and ensuring an informed relationship to external market data. Cons There can be a little bit of a learning curve to it, and some of the nuances are not entirely clear. For example, utilizing quick price vs starting a new pricing project seem to yield different results when searching for the same job match. Review Source Sparsh S. Sr. Marketing Executive Information Technology and Services Used the software for: 2+ years ### "One perfect tool for any HR dept." August 6, 2021 4.0 I am using using software since last many years and can say that it is a totally reliable and trustworthy tool for the dept. Very much happy with the software. Pros PayScale Suite provides the right level of data, Assembles a modern compensation strategy and structure and communicate compensation with confidence. Forestall costly turnover and ensure pricing is accurate for every job. Rich in unique features and totally friendly tool to work with. Cons Only works on Desktop and Laptop, Android and iPhone/iPad platforms are not supported. Review Source DS Deborah S. Human Resources Business Partner Education Management Used the software for: 6-12 months ### "Dissatisfied Customer" November 21, 2019 3.0 Utilizing the software is great! The customer service in trying to talk to a person was terrible. They don't answer the phone. If you want to talk to someone they do not get back to you. If you get a person they lie and tell you that they will call you back and never do. The CUSTOMER SERVICE STINKS! I needed some additional service and had to go elsewhere to get it, because the customer service department failed to get back with me. Their webinars, they rush you through them as if they can't wait to get to finish and get you out of their hair. Another company I worked for we used Payscale exclusively and could not ask for better customer service. That is why when I came to my current organization, I recommended them for here. They must have received their customer model from a 4th world country. Get better customer service and answer your phones with a human being. I promise they do not get back with you. Pros The ease, functionality, and over job reviews Cons Does not allow you to put enough information in regarding the job duties and not enough job titles Review Source Aimee F. OD/HR Professional Used the software for: 1-2 years ### "I have used payscale to price positions as well as to benchmark my own compensation." May 12, 2018 4.0 Its a helpful tool whether you are looking to price out your 'worth' in consideration of a potential job offer, or you are looking to bench mark positions within your organization. Pros It's a great tool--they have an impressive amount of data from which they are pulling results. It's one of the more impressive salary tools out there because it takes into consideration factors that other tools are not - such as level of experience, region of the country, how much education you've had, and drills down even more specific than that. You can price by a job title if you are a recruiter or other HR professional or you can price out a potential offer for a position for which you've applied as a potential candidate. Cons While it seems to drill down specifically enough to differentiate between the non-profit and for-profit sector, I don't always agree with the results for my region. From my 15+ yrs experience, they seem to be pricing certain positions in the non-profit sector a bit lower. Perhaps they need to survey and add more non-profit data. Review Source VR Verified Reviewer IT Solutions Architect Government Administration Used the software for: 1-2 years ### "I learned where I could be from information about my position, education, and experience" May 24, 2018 4.0 I was able to see where I ranked in terms of salary among people in my region with similar titles. I could possibly use this in future salary negotiations, but I think I would need a good bit more proof to really make my case. Pros PayScale showed me where I ranked in terms of salary and benefits among people in my region with similar titles and backgrounds. Cons It relies heavily on keyword matching, and people who have similar titles at different companies could be performing vastly different functions. It would be nice if they included some responsibilities in their questionnaire for a sanity check. Review Source Stephanie O. Senior HR Generalist Publishing Used the software for: 2+ years ### "Amazing team offering great data to help remain competitive with out compensation program " April 6, 2018 5.0 All of our comp data in one place. We have employees in other states and PayScale comp experts helped us create labor markets for each area we have remote staff. This allowed us to have salary ranges applicable to those locations to ensure we were paying them relative to the COL vs. the DC market. Pros We have 125 jobs in our company and we were able to match all but two with this one system. These two were very niche to our industry and company so we are very pleased with that. The data is very comprehensive and made our salary structure review project very easy. Cons Some customization for us to be able to upload specialized job details would be helpful. We may find that other companies in similar industries have jobs that are hard to match. Review Source VR Verified Reviewer Manager - Talent Acquisition Computer Software Used the software for: 2+ years ### "Huge help " December 14, 2018 4.0 Pros PayScale has helped us build pay ranges throughout our organization. We now feel like we have a deeper understanding of what the pay should be in our different locations. Cons Not a con necessarily but we have several jobs that are hard to match up correctly. Our industry is very specific and pays more with certain experience. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.