MarketSharp Software

MarketSharp

4.5 / 5 11 reviews

Who Uses This Software?

MarketSharp is the essential CRM solution designed for remodelers, contractors and home service professionals.


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $70.00/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • MarketSharp Software
  • www.marketsharp.com
  • Founded 1996
  • United States

About MarketSharp

Get Organized, Grow Sales and Work Less! MarketSharp is a simple-to-use, industry- specific,web-based CRM (Customer Relationship Management) solution designed specifically for remodelers, contractors and home improvement pros. With mobile accessibility and the tools to improve effectiveness and efficiencies, MarketSharp helps generate more qualified leads, close more profitable sales, increase production volume and create satisfied referral-giving customers.


MarketSharp Features

  • Client Tracking
  • Contract Management
  • Forecasting
  • Project Management
  • Quote Management
  • Sales Management
  • Scheduling
  • Time Management
  • Accounting Integration
  • Budget Tracking/Job Costing
  • Change Orders
  • Commercial
  • Contractors
  • CRM
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • Purchase Orders
  • Residential
  • RFI & Submittals
  • Subcontractor Management
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

MarketSharp Reviews Recently Reviewed!


Capterra-loader

I spend more time on MarketSharp so I have to spend less time figuring everything out.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: A software program that works is nice. But when you have a company that stands by the product to fit your needs, and a support staff that takes their job seriously. You have SUCCESS. MarketSharp is a vital tool for us and it has grown with us. We started with one license, and as we grew we obtained many licences all with a fair investment.
What I would like to see is integration with PhoneWagon (not just a call tracking system). When a call comes from my tracking number, the caller id available information (even if it is just the calling from phone number) will immediately go to MarketSharp (not just a CRM).

Cons: What I would like to see is integration with PhoneWagon (not just a call tracking system). When a call comes from my tracking number, the caller id available information (even if it is just the calling from phone number) will immediately go to MarketSharp (not just a CRM).

Great CRM for Remodeling Company

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you want to integrate marketing with your CRM then marketsharp is the software for you! Fully customizable for your needs.

Cons: Takes a minute to learn how to use it. But they do provide training to learn it and have good customer support

We are happy with this CRM because we can also use it for marketing.

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: This CRM is great when customers call in. We can look up their name, address, or phone number, to see if we've ever talked to them before. If we have, it will show any notes from that past contact. We can also attach any type of document to each person. The job details section comes in handy, giving us the chance to see any job details. We're able to put in exactly how much of whatever product we installed. If we quote a lead, but they don't buy it, we can attach the proposal to them in MarketSharp. If that person calls back at a later time, we can immediately look up what was quoted to them, without having to get them over to the salesman, who may or may not be with the company anymore.

Cons: This CRM is not mobile-friendly at all. We have tinkered with a few other CRMs along the way, and this was, by far, the worst of the bunch when it comes to using on anything other than a computer. It would also be nice if they somehow integrated with an estimating software, so you could use it to quote customers. Right now, it's more of a database of your prospects, leads, and customers.

Capterra-loader

Great CRM company to work with. Their tech support team is super friendly and have all been great

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it integrates all of the business functionalities into one software system. It is extremely easy to use and the support people are beyond friendly and helpful.

Cons: They are constantly working on new updates and features. I'm hoping their next update will allow access to individual contacts from the reporting page.

Overall: Great CRM company to work with. Their tech support team is super friendly and have all been great to work with the last sixteen years. We love MarketSharp and what it brings to the table for our business. We can't imagine how we could do it without them.

Great customer service and great computer program overall

Jul 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer service, few glitches, instructional videos are helpful and I wish there were an easy way to watch them at desired/requested times as not everyone can watch live videos at 1pm or 2pm, etc.

Cons: It's hard to 'learn' unless you do it side by side with someone who knows it....the videos just aren't detailed to have someone go at it on their own...there are so many processes to have to do...

Overall: Very organized and customer service is great

Valuable tool with a few missing ingredients

Jul 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall, continues to be a strong resource.

Pros: MarketSharp is a great tool for customer database management. It offers good feedback on sales performance and volumes with comparison to previous years. Does a good job of keeping track of the sales pulse of the company.

Cons: The missing component for our organization is a little more in depth tracking on the production side of the business. We've had to compliment MarketSharp with other software to track lead times for job installation, a time clock for employees, and monitor the different stages of jobs that are more than a few days in length (on site) or involve other sub trades.

Marketing management for your company

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Market Sharp is a good program for managing a small marketing program. More directed at desktop PC. The support is good during daylight business hours.

Pros: Ease of locating customer information and keeping track of customer visits and products. Manage your current leads also keep track of your sales. Lookup products that you have sold to individuals. Keep notes on each customer interaction.

Cons: Not Mac friendly mainly print spooler. Annoying upsell ads. Semi Android smart phone friendly. Feels like WordPress

Marketsharp Review

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Love the product so far. very easy to use. The representative helped with the marketing aspect.

Marketsharpest

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Easiest CRM tool on the market- It helps you manage jobs and client relationships, making it easier to replicate the things that drive amazing customer experiences.

Pros: MarketSharp automates requests for consumer feedback and surveys.

Cons: The pricing.

Marketsharp 1 Year Review User

Oct 25, 2016
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Just over a year ago I was employed into a position where Marketsharp had been being used for the last few years. The operating system isn't extremely hightech and complicated to navigate which made it extremely easy for me to learn how to operate. The tabs you have available are contacts, activity list, calendar, sales, production, services & reporting. I find myself spending most of my time in the contacts, calendar and reporting tabs. The operating system isn't complicated as it directs you step by step from turning your prospect into a lead, then to a customer. Once a customer you have the option to input details about there products purchased, the production time table, how much commission the salesman is taking, the costs for material, and then an area for services on that specific job. Marketsharp is not too large of an operating system which makes it easy to navigate and find new tabs to utilize and play around with for the needs of your company. I would recommend Marketsharp to anyone who is new to handling day to day operations or doesn't have the time to stay up to date as much as they'd like. It will keep you on track with what you've sold and reaching out to past customers in the future.

Pros: Easy to navigate. Simple layout. Quick print documents for customers or leads. Custom reports already designed for the office staff or management. Easy to use map and zillow tools to lookup future job sites. Email assistant for following up with leads and customers. Direct mail outlets that will send direct mail out to a specific list or area around town. (Have not used this feature as much as we should but only time will tell) The app does almost everything you need it to do. Very basic and easy to understand for the older generations.

Cons: It's not an operating system for everyone in the company to use. An operational & production manager will use this most and you'll get what you need out of it. Not the right operating system if you want everyone to be on the same page in the organization.

Great program

Apr 01, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's a little tough getting started since there is so much to the program, but once you have a handle on it, it's a great resource.