# MarketSharp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MarketSharp the right Construction Management solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130642/MarketSharp/reviews --- MarketSharp 4.2 (54) [View alternatives](https://www.capterra.com/p/130642/MarketSharp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MarketSharp Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews EH Ethan H VP OperationsConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Marketsharps cost is absolutely the most competitive for a CRM. If you are in home improvement and need a CRM cheap, this is the one.“ January 9, 2025 jd jorge d adminConstruction, 2 - 10 employeesUsed the software for: I used a free trial. “After signing, it became immediately clear that the software didn’t deliver on any of the essential features we were promised, especially the webhook functionality they touted as a core selling point.“ October 28, 2024 MM Mike M General ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “I like the functionality and the reporting that MarketSharp offers.“ October 17, 2024 EG Elmer G OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “It was awful, do not sign a contract with this company“ April 11, 2024 EH Ethan H VP OperationsConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Easy to use and a decent product that is extremely affordable as an entry level CRM.“ January 9, 2025 GS Gary S PresidentConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “It also will not allow us to edit the dates on attachments which makes our process very difficult.“ April 27, 2021 RS Rick S General ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “We use several features of this product including the ability to add on features that add value such as the ability to text our customers, constant contact and guild quality.“ April 24, 2021 Se Sarah e office adminConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Our commercial jobs are a bit difficult to do it.“ April 23, 2021 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jason W. President Construction Used the software for: 2+ years ### "Invest in your business to succeed" June 25, 2018 5.0 MarketSharp does everything for your business. A few years ago, we looked at going to "a more robust" big business based system for automation of emails and confirmations. After spending thousands, I had to abandon the migration as the software couldn't hold a candle to MarketSharp and all the features in this system. Another big benefit is that you pay for each simultaneous user and not just every name you put in the system. This is huge when you have a backend of guys who need to be assigned work orders and service tickets without actually logging in to the system or running any reports. Depending on the size and needs of your production/service staff and promotions people, this could be a gigantic cost savings. Pros The system is very easy to use allowing for the training of others and removing the owner/manager from day to day tasks. Measure your salespeople with objective data, and take it a step further to track demographics to see which sales rep to send where. Track advertising sources and returns on investment with accurate numbers. Schedule production tasks in an easy to understand calendar. Attach documents to the record to have all the necessary data at your fingertips. Integration with Quickbooks (desktop, online & enterprise), Home Advisor, Home Advisor Instant Booking and lead capture scripts reduces lots of duplicate entry and is a major time saver Cons I wish I was more comfortable with everything in the system. After using for 11 years, I still have yet to track commissions in the program to save time calculating payroll. The major faults in the program are in the user and not the system. Review Source VM Valerie M. office manager/bookkeeper Construction Used the software for: 2+ years ### "Marketsharp Eval" May 3, 2021 4.0 Basically, we use MarketSharp for keeping track of appointments, client contacts, and sending out email reminders of appointments. We also send out emails for long term follow-up after potential clients have not hired us for their project, to see if they may want to return to us for future projects. Pros MarketSharp is useful for keeping track of all the clients we encounter, and then being able to see what projects we have done with them in the past. It helps us know when clients contacted us, how they found us, and what was the result of the contact (phone calls, meetings, jobs, etc.) Cons The reporting! We find it difficult to get the information we need without going through trial and error many many times. We try this and then try that, and hope we get what we want. All the different options seem confusing to us, and not very straight forward. The reports use up so many pages and seem like they could be condensed on the page to not require so many sheets of paper. Reason for choosing MarketSharp It seemed to be what we might need and was not as expensive as some of the high-end options Review Source jD jorge D. admin Construction Used the software for: I used a free trial ### "Absolutely Terrible Experience with MarketSharp" October 28, 2024 1.0 I had one of the worst experiences imaginable with MarketSharp. From the start, their sales team misrepresented the product, using high-pressure tactics and making false promises about the software’s capabilities. After signing, it became immediately clear that the software didn’t deliver on any of the essential features we were promised, especially the webhook functionality they touted as a core selling point. Within weeks—way before our first billable month—we canceled, realizing that this product simply didn’t work for us. Despite canceling and explaining the lack of functionality, MarketSharp is now attempting to collect fees, even threatening legal action for a product we didn’t even use for two full weeks! On top of that, our team invested substantial time and resources, totaling over $50,000, trying to make their flawed system work—time and money completely wasted due to their deceptive practices. It’s disheartening to see a company like MarketSharp prioritize short-term profits over customer satisfaction and honesty. No company should expect payment after failing to deliver on their promises and pressuring clients to sign up in the first place. Avoid MarketSharp if you value transparency, reliability, and respect. Pros not much, it lacks interface, functionality, Review Source MB Max B. Marketing/Operations Construction Used the software for: 2+ years ### "MarketSharp for Contractors" April 23, 2021 4.0 The tech support team is great. I really like dealing with them. The are quick and efficient. We have reviewed other options. For now, we are going to stick with MarketSharp. Pros I like that we can make notes about a project that our whole team can see. I like the functionality of the calendar. I like that MS pushes to Quckbooks too. Cons I am hopeful that we will see more AI brought into the software. For example, it would be nice for our team to be able to speak their notes into the CRM automatically. It would also be nice to incorporate products like Company Cam so that we can match pictures with jobs. We would also like to see further integrations with Leap (estimating software). Review Source MS Mark S. President Construction Used the software for: 2+ years ### "Robust CRM and business management software" May 3, 2021 5.0 We have a long term relationship with Marketsharp and they have made us a ton of money. Simplifying CRM use and being able to access customer history is invaluable to us. Pros User interface is clear and logical. Tabs, buttons and hot links are all very functional. Cons This is not an app. You will not benefit from it if you dont learn all the aspects of what it can do. We made the mistake of thinking we "knew it all" and have spent countless hours correcting our assumptions. The Marketsharp university is a comprehensive source for how to do it right. Customer support is amazingly quick and efficient. Reason for choosing MarketSharp We felt it was a good fit for our organization. Review Source EG Elmer G. Owner Construction Used the software for: Less than 6 months ### "Terrible terrible software " April 11, 2024 1.0 It was awful, do not sign a contract with this company Pros I hated everything about it and the customer service is the worst I have ever seen. Cons The worst customer service ever , they were terrible Review Source EW Eric W. Adjuster Used the software for: 2+ years ### "We are happy with this CRM because we can also use it for marketing." February 6, 2018 4.0 Pros This CRM is great when customers call in. We can look up their name, address, or phone number, to see if we've ever talked to them before. If we have, it will show any notes from that past contact. We can also attach any type of document to each person. The job details section comes in handy, giving us the chance to see any job details. We're able to put in exactly how much of whatever product we installed. If we quote a lead, but they don't buy it, we can attach the proposal to them in MarketSharp. If that person calls back at a later time, we can immediately look up what was quoted to them, without having to get them over to the salesman, who may or may not be with the company anymore. Cons This CRM is not mobile-friendly at all. We have tinkered with a few other CRMs along the way, and this was, by far, the worst of the bunch when it comes to using on anything other than a computer. It would also be nice if they somehow integrated with an estimating software, so you could use it to quote customers. Right now, it's more of a database of your prospects, leads, and customers. Review Source ES Erik S. Director of Operation Construction Used the software for: Less than 6 months ### "Marketsharp 1 Year Review User" October 25, 2016 4.0 Just over a year ago I was employed into a position where Marketsharp had been being used for the last few years. The operating system isn't extremely hightech and complicated to navigate which made it extremely easy for me to learn how to operate. The tabs you have available are contacts, activity list, calendar, sales, production, services & reporting. I find myself spending most of my time in the contacts, calendar and reporting tabs. The operating system isn't complicated as it directs you step by step from turning your prospect into a lead, then to a customer. Once a customer you have the option to input details about there products purchased, the production time table, how much commission the salesman is taking, the costs for material, and then an area for services on that specific job. Marketsharp is not too large of an operating system which makes it easy to navigate and find new tabs to utilize and play around with for the needs of your company. I would recommend Marketsharp to anyone who is new to handling day to day operations or doesn't have the time to stay up to date as much as they'd like. It will keep you on track with what you've sold and reaching out to past customers in the future. Pros Easy to navigate. Simple layout. Quick print documents for customers or leads. Custom reports already designed for the office staff or management. Easy to use map and zillow tools to lookup future job sites. Email assistant for following up with leads and customers. Direct mail outlets that will send direct mail out to a specific list or area around town. (Have not used this feature as much as we should but only time will tell) The app does almost everything you need it to do. Very basic and easy to understand for the older generations. Cons It's not an operating system for everyone in the company to use. An operational & production manager will use this most and you'll get what you need out of it. Not the right operating system if you want everyone to be on the same page in the organization. Review Source SH Samuel H. cto Construction Used the software for: 2+ years ### "Too expensive, bad customer support, too inaccesible" December 15, 2023 1.0 Pros It has plenty of features, although their utility is not much more than with a free crm Cons customer service doesn't respond, resources inaccesible, very expensive Review Source MS Michael S. GM Construction Used the software for: 2+ years ### "Adaptable CRM with Integrations" April 25, 2021 5.0 Exceptional all around Pros I first met \[SENSITIVE CONTENT HIDDEN\] in 2004 at a conference in Orlando, I was so impressed by him I signed on right away as MarketSharp grew so did my business, by learning the program and implementing it in my business I have increased efficiency greatly MarketSharp is always evolving and adding to their long list of integrations This allows for seamless automatic activities with other apps and programs Cons There really are no "cons" The only issue is you need to dedicate time to to learn and use with this program you never stop learning it I'm always going back in to pick out a new nugget to use Review Source SE Sarah E. office admin Construction Used the software for: 2+ years ### "Overall good product " April 23, 2021 5.0 Overall its good! no complaints Pros it fits us, our projects, and what we need it for. Cons Our commercial jobs are a bit difficult to do it. Reason for choosing MarketSharp it was recommended Review Source CM Chris M. Production Manager Construction Used the software for: 2+ years ### "Valuable tool with a few missing ingredients" July 18, 2017 3.0 Overall, continues to be a strong resource. Pros MarketSharp is a great tool for customer database management. It offers good feedback on sales performance and volumes with comparison to previous years. Does a good job of keeping track of the sales pulse of the company. Cons The missing component for our organization is a little more in depth tracking on the production side of the business. We've had to compliment MarketSharp with other software to track lead times for job installation, a time clock for employees, and monitor the different stages of jobs that are more than a few days in length (on site) or involve other sub trades. Review Source WW Wanda W. OFFICE PERSONNEL Construction Used the software for: 2+ years ### "MarketSharp" December 16, 2021 5.0 Customer service is great as well as easy to use. I definitely recommend them for any business. Pros Ease of retrieving and saving data as well as great customer service when needed. Cons Nothing really because whenever I've needed questions answered; Customer service is right there for me. Review Source BJ Benjamin J. Field support administration Construction Used the software for: 2+ years ### "Marketing management for your company" June 15, 2017 4.0 Market Sharp is a good program for managing a small marketing program. More directed at desktop PC. The support is good during daylight business hours. Pros Ease of locating customer information and keeping track of customer visits and products. Manage your current leads also keep track of your sales. Lookup products that you have sold to individuals. Keep notes on each customer interaction. Cons Not Mac friendly mainly print spooler. Annoying upsell ads. Semi Android smart phone friendly. Feels like WordPress Review Source LM Lucy M. Confrimer Construction Used the software for: 2+ years ### "Review " April 29, 2021 4.0 Pros Its easy to use, even for a novice its usable Cons it does not sync up with other programs like calendars Review Source NR Nicole R. HR generalist Construction Used the software for: 6-12 months ### "Vital for Growing as a Contractor" February 26, 2021 5.0 Very easy and user friendly. All around great for managing a home improvement company! Pros This software has it all! A handy calendar to track leads and office appointments. I love the ability to search for leads and contracts by name and location. Cons I would like a better way to organize documents related to a job. Or maybe a checklist to make sure every contract has all required documents for our company. But it is a solid program! Review Source SS Samar S. National Customer Service Coordinator Construction Used the software for: Less than 6 months ### "Marketsharpest" January 23, 2017 5.0 Easiest CRM tool on the market- It helps you manage jobs and client relationships, making it easier to replicate the things that drive amazing customer experiences. Pros MarketSharp automates requests for consumer feedback and surveys. Cons The pricing. Review Source EL Eric L. President Used the software for: ### "Great program" April 1, 2016 4.0 It's a little tough getting started since there is so much to the program, but once you have a handle on it, it's a great resource. Review Source NN Noah N. Marketing Manager Construction Used the software for: 2+ years ### "Marketsharp makes managing a CRM easy." March 10, 2025 5.0 It has been an overall positive and successful implementation within our company. Pros It's ease of use and implementation as a CRM. It has very good use for automating customer relations messaging, keeps track of customer information well, and does great for multi-market companies. Cons Pulling reports can become an issue as there are sometimes issues with being able to put all information needed onto one report, such as pulling leads to sales. You have to pull one report at a time and can't pull all the information into one section sometimes. Review Source EH Ethan H. VP Operations Construction Used the software for: 1-2 years ### "Great Entry Level CRM" January 9, 2025 3.0 Easy to use and a decent product that is extremely affordable as an entry level CRM. Pros Marketsharps cost is absolutely the most competitive for a CRM. If you are in home improvement and need a CRM cheap, this is the one. Cons Customization is the biggest downside. If you have custom fields you need to track for specific product types, you are very limited in what you can do. Review Source MM Mike M. General Manager Construction Used the software for: 2+ years ### "MarketSharp Review" October 17, 2024 5.0 I love the experience overall. I like the functionality and the reporting that MarketSharp offers. Pros It was a platform that allows every department from call center, to sales, to production to the great reporting. Cons The mobile application and not full access to edit documents for the templates on a macbook. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) We required an increase in functionality and lead management Review Source TS Trish S. Owner Construction Used the software for: 2+ years ### "Marketsharp review" April 23, 2021 5.0 Customer service has been the best we have ever had with any CRM program and we love how easy it is to get help almost immediately with anything we need. Pros I love that we can set up automated emails and text messages to go to our clients Cons Scheduling installations and assets has been difficult but not sure we know exactly how to use for what we need yet. Reason for choosing MarketSharp MarketSharp was one of the first ones we looked at during a show and after speaking to them it was apparent that we wanted to learn more and after having our initial meeting we made the decision to use MarketSharp. Switched from [improveit 360](https://www.capterra.com/p/130645/improveit-360/) easier to use and more options for what we think we need to do our daily job Review Source Rhonda S. Owner Used the software for: 2+ years ### "Great CRM company to work with. Their tech support team is super friendly and have all been great " January 15, 2018 5.0 Great CRM company to work with. Their tech support team is super friendly and have all been great to work with the last sixteen years. We love MarketSharp and what it brings to the table for our business. We can't imagine how we could do it without them. Pros I like how it integrates all of the business functionalities into one software system. It is extremely easy to use and the support people are beyond friendly and helpful. Cons They are constantly working on new updates and features. I'm hoping their next update will allow access to individual contacts from the reporting page. Review Source MB Mark B. General Manager Building Materials Used the software for: 2+ years ### "I spend more time on MarketSharp so I have to spend less time figuring everything out." March 27, 2018 5.0 Pros A software program that works is nice. But when you have a company that stands by the product to fit your needs, and a support staff that takes their job seriously. You have SUCCESS. MarketSharp is a vital tool for us and it has grown with us. We started with one license, and as we grew we obtained many licences all with a fair investment. What I would like to see is integration with PhoneWagon (not just a call tracking system). When a call comes from my tracking number, the caller id available information (even if it is just the calling from phone number) will immediately go to MarketSharp (not just a CRM). Cons What I would like to see is integration with PhoneWagon (not just a call tracking system). When a call comes from my tracking number, the caller id available information (even if it is just the calling from phone number) will immediately go to MarketSharp (not just a CRM). Review Source VR Verified Reviewer Human Resources Assistant Construction Used the software for: 2+ years ### "Multitude of Options for this Software" February 19, 2019 4.0 Pros What I really enjoy about MarketSharp is the fact that there are so many different uses for it and I don't think my company has even scratched the surface with all of them. We use MarketSharp for a multitude of tasks including the calendar to set up times for installs and services with our crews as well as our Call Center. We also use it to run reports for payroll to pay individuals bonuses and commissions and all notes regarding a client are in one place. Cons Because there are so many different options to use for this software, it can become convoluted. For instance, one of my tasks right now is to figure out what each employee needs in regards to permissions and too many of them have been checked for even the simplest employee. It can be time consuming. Would prefer if everything was more streamlined. 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