# Page 21 | Insightly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Insightly the right CRM solution for you? Explore 654 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130671/Insightly/reviews --- Insightly 4 (654) [View alternatives](https://www.capterra.com/p/130671/Insightly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of Insightly ## Showing most helpful reviews Showing 501-525 of 654 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Megan W. Freelance Writer Hospital & Health Care Used the software for: 6-12 months ### "Very useful, could flow better" May 18, 2017 4.0 Tracking the best opportunities to grow my business. Pros It's pretty simple to get started. The concepts are relatively straightforward and the interface is smooth, so getting your contacts entered (or even uploaded) is easy. Cons The icons can make differentiating between leads and contacts confusing. Maybe it's just me, and my lack of a sales background, but I frequently find myself incorrectly entering leads under contacts and vice versa. Review Source jW jaclyn W. marketing manager Used the software for: Less than 6 months ### "Insightly review" July 11, 2017 4.0 Great price for product and user friendly. Pros I discovered Insighlty after demoing many other options. I have used other CRMs at previous jobs but did not need such an elaborate database for this new job. It was easy and quick to implement and covers the bases. Cons Insightly is missin ga few features. I wish some fields offered more customization, but for now, it is doing the trick. when I need more, I will just have to upgrade. Review Source RC Reager C. General Sales Manager Automotive Used the software for: 6-12 months ### "Insightly Review" March 11, 2020 4.0 Good software. Pros Not easy to use but functional software that help me on my job. I like the features, manageable and have good system. Cons Looking for more improvement and new features. Not easy use but still good software that help me a lot. Review Source NG Nathan G. Owner Management Consulting Used the software for: 6-12 months ### "Simple Cloud CRM with powerful integrations " April 8, 2016 4.5 Pros Single Sign on from Google Apps, Various integrations available especially Zapier allows for some cool custom setups. Cons Not much admin control over the processes or users, each user kind of has a more level playing field and their owns settings. Price increases. Review Source RS Ron S. Owner Internet Used the software for: 6-12 months ### "Horrible Experience" July 8, 2017 1.0 Cons Support is horrendous. They constantly make excuses and blame the end users. They have serious server issues yet will not admit it. The site is ridiculously slow most of the time. A new excuse they've started to use is that since they're a "startup" (they're not) they have limited resources. They promise features that take forever to see the light of day and most will never be developed. We switched to Zoho and couldn't be happier. Review Source AR Austin R. Director of Marketing Media Production Used the software for: Less than 6 months ### "Simple and Affordable" January 24, 2017 4.0 Insightly was easy to use. Of all the CRM software I have tried, this one was the most straightforward. I started on the free plan and shifted to the business plan with some nice feature upgrades. Pros Price. Insightly has a great free option and business options a just over ten dollars a month. Simplicity. Insightly was among the most user-friendly CRM programs I have experienced. Cons Reporting. Insightly does not offer the greatest range of report customization. Review Source AW Arnold W. CEO Medical Practice Used the software for: Less than 6 months ### "Insightly " October 6, 2016 3.0 We are using Insightly to organize our business contacts and manage day to day marketing activity. We are just getting to know the platform but have found it to be user friendly and helpful to organize tasks. Pros Quick learning curve. Cons Calendar function has not worked well. Review Source IG Ivan G. Founder and CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Different, innovative, and simple" July 13, 2015 5.0 Intelligent people simplify complex things, and that's what Insightly has done with their CRM. Easy to set up, customise, and actually delivers what a small to medium business truly needs. I love it! Pros Easy to set up Fully customisable Intuitive Simple reporting Integrates to social networks and web-to-business campaigns extremely simply Cons Page response times can be somewhat slower than the big-name CRM's. The web-to-contact and web-to-lead codes don't seem to work well with Google sites, which can make it difficult to use for someone who isn't particularly familiar with html Very minor cons compared to all the pros this app offers Review Source rR ron R. ceo Medical Practice Used the software for: I used a free trial ### "Insightly is the quickbooks of CRM'S" April 4, 2018 5.0 I good value for what it costs you. Great for new start ups lookng to enter the CRM market and not sure what they want. Overall a good product but limited as you grow your database. Pros The product is straightforward easy to navigate adjustable to your needs Grows as your needs grow Small cost and start up Easily sharable Cons Limited reports Hard to gather detailed information Blank canvas with limited application Difficult to interface with other programs Review Source MR Mahendra R. Used the software for: ### "Tried every major CRM - insightly rocks" May 25, 2015 5.0 Having tried all major CRM tools (and I am old enough to have started with Siebel), I was looking for something that's simple, intuitive, mobile friendly and easy to use. Insightly rocks in every possible way and more. 1) Easiest setup and customization 2) Very cool integration with Google (Google Docs / Calendar / Contacts). Import contacts and viola - its all there. 3) Intuitive UX - the "News" tab scrapes the web to find latest updates and the Contacts syncs with LinkedIn / all major social media. 4) The best part = its iOS mobile app. If you like the web, you will even love the app. Thank you insightly - you are awesome. I did not need to try the customer service and tried leaving the "Customer Service" rating open but the review site mandates it. Review Source VR Verified Reviewer Visual Storyteller Used the software for: Less than 6 months ### "CRM Gold" November 18, 2017 4.0 Pros Visually, this is a really great app. I liked that there was a really good way to keep track of a sales flow Cons lacks many features I found needed in other programs like Salesforce, prosper works CRM or Zoho CRM. Review Source David L. Marketing Manager Mechanical or Industrial Engineering Used the software for: ### "null" January 5, 2018 5.0 Review Source Paul G. Infrastructure Consultant Information Technology and Services Used the software for: ### "null" January 10, 2018 3.0 Review Source Golfredo M. Used the software for: ### "null" January 19, 2018 5.0 Review Source JF Jason F. Used the software for: ### "null" May 7, 2019 4.0 Review Source John P. Helping companies with technology Information Technology and Services Used the software for: ### "null" November 9, 2017 5.0 Review Source CG Christie G. Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Unsightly for Small Business" December 8, 2016 4.0 We used this CRM for internal use as we organized and managed our client lists, projects, emails, and tasks. Our business is small but growing rapidly, and our client list grew exponentially within the last year - Insightly's system for tagging, it's icons, and it's organizational taxonomy was extremely helpful. That said, we didn't use all of its capabilities (like email blasts/templates), and I wish I'd been able to assign tasks to some of our other users. It felt a bit silo'd and secretive. We also had issues with privacy, as I, as the account holder, was able to see everything any other user could do - So our CEO chose to open a separate account in order to conduct his business sight-unseen. Turning off visibility would have been helpful, for efficiency's sake. The import/export list function for clients, etc. was far more helpful and effective than any other CRM we trialed. As long as our business is small, I'd use Insightly. Review Source AS Andrew S. Owner Real Estate Used the software for: 1-2 years ### "My True Virtual Assistant! " April 22, 2015 5.0 Pros It makes my transaction management seamless. The ability to manage my notes, contacts and each project with an Activity Set keeps my "i's" dotted and "t's" crossed. Cons Currently it provides me with all of the functionality that I need to complete my transactions. Review Source Stavros L. CTO Computer Software Used the software for: I used a free trial ### "Efficient but nothing really innovative" November 17, 2018 4.0 Pros It's fast and covers all basic functions of a CRM system Cons I din't find anything really innovative that could differentiate this product Review Source Norman David A. Recovery Specilist Telecommunications Used the software for: I used a free trial ### "Very useful crm" January 30, 2019 5.0 Overall good, just not the perfect fit for us Pros Good layout, easy to get an overall picture of prospects Cons Wish they had a better customer preview without fully pulling up that customer Review Source SH Shelley H. Marketing Manager Used the software for: ### "I have tried this program out to determine if it would be beneficial to real estate agents." February 7, 2018 3.0 Pros I like that there is a free version and that it can connect with a ton of other programs and apps that can help you along the way. Cons I really don't like the setup process, it is extremely confusing. They give you a lot of "sample data" to show what it looks like when you actually put your own real data in the system, but it is overwhelming to start with. Review Source DP David P. Executive Constultant Banking Used the software for: Less than 6 months ### "Strategically able to meet the needs of an SME business with up to 50 Users and hundreds of contacts" April 25, 2017 4.0 Excellent product and installed across the business in under 6 weeks fully implementation Pros Intuitive, fast, clever, simple in design, cost effective great support, availability of the system, the online help Cons The security options are not yet mature and there are some counterintuitive setups that cannot be resolved The display screens are not customisable apart from filters Review Source SC Sharon C. Data Analyst Pharmaceuticals Used the software for: 6-12 months ### "does the job" October 11, 2022 3.0 Pros it was fine, don't really have anything to compare it to. Cons uploads did not always work as intended. could be difficult to get exactly the data I was looking for. Review Source BM Barb M. Community Wellness Coordinator Medical Practice Used the software for: Less than 6 months ### "Insightly product review" October 3, 2016 4.0 I have been using this product for about 6 months. I am not all together sure how to best use this product. I am an individual user who does marketing for a small health education clinic. Pros I like the tutorials. Each time I view one, I learn a bit more. Cons The learning curve seems steep. I totally understand how to make the program function but I am not so sure how to make the product functional. Review Source Lawrence G. Head of Operations Computer Software Used the software for: I used a free trial ### "Very Basic CRM System" August 29, 2018 3.0 Pros Super easy to use for both team members and administrators Cons Lacking quite a few features. Maybe not useful for larger organisations with complex sales teams. Review Source Similar Products Featured