Who Uses This Software?

Most of our customers are solo or group practitioners in private practice - psychologists, therapists, coaches, speech-language pathologists, dietitians and other health and wellness professionals.


Average Ratings

1745 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month/user
    See pricing details
  • Pricing Details
    $39/month with monthly billing. Save 10% with annual billing.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SimplePractice
  • www.simplepractice.com
  • Founded 2012
  • United States

About SimplePractice

SimplePractice is a top-reviewed practice management platform, made for small business owners in the health & wellness space. Known for its clean interface, SimplePractice's industry-leading feature set includes Wiley Treatment Planners, a fully paperless intake process, custom notes & forms, free appointment reminders (email, SMS/voice), mobile app, e-claim filing, a beautiful client portal, billing & invoicing, and Telehealth! See your clients over HIPAA-compliant video - anytime, anywhere!


SimplePractice Features

  • Appointment Reminders
  • Appointment Scheduling
  • Claims Management
  • Compliance Tracking
  • E-Prescribing
  • Employee Management
  • EMR/EHR
  • Initial Assessments
  • Inpatient/Residential
  • Medical Billing
  • Multi-Provider Practice
  • Self Service Portal
  • Single Provider Practice
  • Treatment Plans
  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes
  • Appointment Scheduling
  • Charting
  • Compliance Tracking
  • E-Prescribing
  • Handwriting Recognition
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Self Service Portal
  • Voice Recognition
  • Claims Management
  • Code & Charge Entry
  • Compliance Tracking
  • Customizable Dashboard
  • Dunning Management
  • Invoice History
  • Patient Eligibility Checks
  • Payment Processing
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Appointment Scheduling
  • Billing & Invoicing
  • Dietary Analysis
  • Goal Setting / Tracking
  • Meal Planning
  • Nutrient Database
  • Patient Management
  • Patient Portal
  • Assessment Management
  • Billing & Invoicing
  • Care Plan Management
  • Insurance Management
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Practice Management
  • Progress Tracking
  • Activity Tracking
  • Assessment Notes
  • Billing & Invoicing
  • Calendar Management
  • Candidate Identification
  • Case List Management
  • Eligibility Verification
  • HIPAA Compliant
  • Medical History Records
  • Patient Records
  • Referral Management
  • Treatment Planning
  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking
  • Appointment Confirmations
  • Appointment Scheduling
  • Bill Payment
  • Care Plans
  • Care Summaries
  • EHR-Agnostic
  • Health Record Access
  • Intake Forms
  • Lab Results
  • Prescription Renewals
  • Secure Messaging
  • Video Consultations
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Assessment Management
  • Billing & Invoicing
  • Care Plan Management
  • Insurance Management
  • Patient Scheduling
  • Progress Tracking
  • SOAP Notes
  • Appointment Reminders
  • Appointment Scheduling
  • Chat / Messaging
  • E-Prescribing
  • For Telepsychiatry
  • HIPAA Compliant
  • Multi-Provider Practice
  • Patient Queue Management
  • Practice Management
  • Video Conferencing

SimplePractice Reviews Recently Reviewed!


Capterra loader

Does a lot.

Jan 24, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Nice and plain in a lot of ways yet let's you do these things:

Set up your own intake forms, diagnostic codes, billing forms, scheduling, a secure patient portal so when patients contact you, you can send them a secure link they can use to sign your consent forms, pay you using a credit card which you don't have to handle, schedule a session, and do a telehealth visit in a secure HIPAA compliant way. There is also a way to do billing so bills can be submitted to an insurance company.

Cons: Simple practice is designed for mental health professionals and non-MD's mainly, so as a psychiatrist, it does MOST but NOT ALL of the things I need for a telepsych practice. For example, I cannot e-prescribe, order labs or review lab results using simple practice. But that's okay. They never claimed it could be used for this. So I am still getting off the ground with my own practice and will probably just use some work arounds such as writing paper scripts for now, and this is fine unless I get a patient who needs clozaril, lithium or delante, at which time I will need to get lab ordering and reviewing capabilities from somewhere else. So the thing is this. Simple Practice does a lot of things. For a psychotherapist non-prescriber, it would pretty much do everything you could ever want a platform to do. For a psychiatrist, it hits about 2/3 of the total function domain needed. For internal medicine, family medicine or endocrinology I would definitely recommend doing something else. They make no claims to physician specific and the main reason I picked it is for the telehealth and the billing simplification and the collect payment without touching money feature.

Overall: Good overall. The one other thing I would like to mention is that you can't get a live help from Tech support in real time. You can "attend" virtual classes, sign up for live classes (which I haven't done. Time thing) and if you have a question, you can submit it to a chat community (not helpful, not enough docs so they responses are non-relevant) or you submit an email to technical support and they write back. Here's the catch. You have to respond to their response right away or if you miss the 2; hour window they consider your request "satisfied" and they move in. My suggestion would be to hire more live real time tech support. And if you want to add physicians, consider adding eprescribe and a lab interface. Just my suggestions. There are lots of reasons to not cater to doctors, but if Simple Practice would want to do that, a few small fixes could make this a very usable and more complete package.

Vendor Response

by SimplePractice on February 08, 2019

Lisa, thanks for your positive SimplePractice review. We¿re glad that SimplePractice is working for your telepsyche practice - you can always submit suggestions to our team on how to improve SimplePractice even more at simplepractice.uservoice.com.

- Gillian from SimplePractice

Now that I experineced it for myself-Telehealth (Therapy) Not as scary and awakard it sounded!

Nov 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of scheduling appointments without having to complete lots of training of how to do so. I appreciate the stripe credit card system that is built into the software as this was one concern I had of accepting payments from client. I like the video conferencing and the fact that live training is offered and I actually get to see the people behind the scene as opposed to email. My inquiry to customer support turn around time was a reasonable and issue resolved. I love the fact the I can send a client a paid invoice immediately, after accepting credit card payment over the phone...thank goodness less paperwork. I really love all of the forms clients need to complete are available...ease of writing progress notes, etc...

Cons: I am still learning to use the software and got confused when I accepted payment the first time, and not certain if I needed to accept stripe versus manual credit card. I accepted manual credit card and had to make a correction. Each client recent activity is a running list and it would be nice if all activity were grouped under the client name. For example, when I click the client name, I see all activity that took place versus a running list of the same client name numerous times and activity. I wish that I could change the portal name. It appears once decided on a name, it is a url and locked, no changes afterward.

Overall: First, I am still learning the software, yet from my experience, I believe I will keep it. I am not shopping around for another one. The support is helpful, daily update and reminders that help keep me organized. At some time, I will add the calendar to my website. For now, the software lives up to it name in that it is a simple practice. When I rented office space, I had to be there to meet my client and some would cancel at the last moment. Now, I set the reminders, phone, email, text... and if I client doesn't show, after I have braved the traffic and rushed across town to get to the office, sitting and waiting and wondering if the client will show, I don't feel that I wasted time, gas and frustrated because the client did not call to cancel hours or days before. I really like my online office. I thought it would feel distant and cold...so far, the online face-to-face still feel personal. I also like that the system meet HIPPA and my state requirements.

Vendor Response

by SimplePractice on December 07, 2018

Hi Nadirah,

Thanks so much for your thoughtful review. We are so happy to hear that our Telehealth feature is working so well for your practice, and that reminders have helped your clients show up for their appointments on time. With respect to your comments about the Activity logs and your practice URL, we can provide more assistance here. Please reach out to us with an email request by clicking the orange 'Help' button in the bottom left corner of your account, or by following this link: https://support.simplepractice.com/hc/en-us/requests/new

We look forward to hearing from you.

- Natasha from SimplePractice

Still learning, but loving it!

Sep 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's only fair to say that I still have many things to learn! I've not experienced the insurance side of things yet, and that's a beast all its own. That said...

I find the online "How To" articles helpful and easy to follow. The videos are also helpful most of the time. I have not attempted to reach a person by phone, however, mostly b/c I've not needed to (yet).

Being cloud based was an absolute must.

Love the intuitive and attractive visual interface!

The Client Portal has been easy to incorporate into the company website, and clients find it easy to use. I like being able to initiate the intake process immediately with a client who requests an appointment.

Super like the reminders that help me keep up with what needs to be completed. It has also been helpful to receive an email of my agenda for the day.

Having the flexibility to modify forms or create my own is awesome! It took me some time to understand how, but I got it.

Cons: I prefer structure when I'm just learning how to navigate new software. It is helpful to me to have "How To" guides in an order that leads me through necessary processes. I found myself wondering if I'd completed everything required in a process, was there a tab I hadn't discovered, etc. Having a check list, an order, some sort of structure to remove the mystery as I acclimated would have been reassuring.

Color coding features would be helpful to differentiate between clinicians, insurance companies, etc.

I find the mobile app to be difficult to navigate. Attempting to schedule clients or see what is available is cumbersome. I've since synced the calendar with Google, and that appears to be working more smoothly.

It would be wonderful if there was a way to connect local SP users. I've had questions come up that a user more seasoned than myself could likely answer in five minutes....versus the hour or more I spent chasing rabbits.

Overall: It is obvious that a great deal of thoughtful consideration has gone into the development of this software. While there elements that I would like to see incorporated as a matter of convenience, there are absolutely no deal breakers here! I do have much to learn, but I feel confident that I made the choice for my private practice. Try the free month ~ be impressed!

Vendor Response

by SimplePractice on October 30, 2018

Thanks so much for your positive review. We have a thriving community of SimplePractice customers - most likely in your local area - on our Community Forum at community.simplepractice.com and in our Facebook community at facebook.com/groups/simplepractice. We're here to help - thanks for choosing SimplePractice.

- Gillian from SimplePractice

Overall, a well-designed and easy-to-use EMR

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The design of the software is clean and intuitive, not just the portion experienced by clinicians but also the patient/client portal. I found it easy to create my own templates and appreciate the ability to import the prior note to edit it for each session rather than having to start anew each time I meet with someone. Scheduling both by desktop and by app are very easy to use, allowing to set up repeat appointments. I appreciate the ease of generating superbills and invoices, changing charges and correcting them, and the option of manual inputs of payment if you choose not to use the integrated credit card payment system (Stripe).

I really appreciate the option of "privacy mode" so that patient's full names are not displayed on my calendar.

The 30-day trial was very helpful for ensuring that I was getting what I hoped I was and it was nice to be able to try both the essential and the professional features to figure out which plan made more sense for my practice.

Cons: 1. I think others have mentioned the irritation of not being able to contact someone directly for customer support. Emailing is fine, it's not a huge deal, but it just creates delays with issues that I think could be worked out quickly with a phone call.

2. As a psychiatrist, it would be helpful if there were ways to prominently post the patient's allergies, medications, etc in a way where you wouldn't have to hunt through your prior notes to find them. However, this software is marketed to behavioral health professionals broadly rather than psychiatrists specifically, so I wouldn't expect it to be so tailored.

3. I would like to be able to customize the mini-website that my patients see in more ways than what's currently available.

4. The rates for Stripe seemed a little steep (at least for a solo practitioner) but it's your only option if you want an integrated credit card system. In the end, I am doing that piece with a different service to avoid the higher rates.

Overall: This software keeps me organized, allows me to keep my patient information secure, integrates scheduling/billing/documentation in one place, and offers an app that is well coordinated with the full desktop experience.

Vendor Response

by SimplePractice on July 25, 2018

Lisa, thank you so much for your thorough and thoughtful review of SimplePractice. We're glad to hear that you find SimplePractice to be clean and intuitive, and proud to support the work that you do! Did you know you can schedule a one-on-one screensharing session with a Product Specialist at your convenience, any time? We're always standing by to help. I'd also recommend using a Sticky Chart Note to keep information like allergies and medications at the top of the client's chart - just create a Chart Note and set the date to sometime in the future, and it'll stay at the top of the chart! Thanks again for choosing SimplePractice. We're glad you're a part of our community!

- Gillian from SimplePractice

Satisfied Chiropractor & Acupuncturist

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Lots of important pros. 1) Online scheduling and intake, 2) integrated payment processing and auto-pay, 3) cloud based, 4) competitive pricing, 5) very easy to learn, 6) the team is getting faster (slightly) with updates/improvements, 7) works for chiropractic billing now, 8) free online help articles, and 9) free month trial. We looked into so many options, and Simple Practice was clearly the best in our opinion. We're still happy with our choice; the pros outweigh the cons!

Cons: 1) Text reminders: you only have a few options of when they go out, and all options are 24+ before the appointment. A text reminder shortly before greatly reduces no-shows, so it's a major feature missing.

2) Confirming appointments: you can't turn off the need to confirm appointments, and it's time consuming to confirm every. single. appointment. We want the option to turn off confirmation, or at least for some appointment types.

3) Email reminders: you have to turn them on for every patient, and it's not quick to get to it.

4) Sales tax: they don't track it, so you have to manually keep track. You shouldn't use this software if you sell products regularly.

5) Customer service: too slow. Not just initial response time, but how many back and forth emails it takes to get an answer. I tried the live q&a and it didn't get me an answer any faster. Chat would be a big improvement.

6) Group practice: overall it works well. The thing that is lacking is the report to help with payroll. It's confusing and needs better instructions/help articles

7) Online scheduling: overall good. The con is cancelling online. A) it's hard to find, so we get more phone calls than we used to. B) we let patients cancel up to 12 hours beforehand, but the software cuts it off 24 hours before, so we again get more calls than before.

8) Color coding: you can't set the background color of appointments. For us, it would be so helpful to make insurance appointments a different color than self-pay.

Vendor Response

by SimplePractice on March 10, 2018

Hi Ariel - We love hearing from our customers that have shopped around and find SimplePractice the best platform for their needs! It's great to see you're utilizing so many features already. When it comes to your requests for feature adjustments, we regularly take customer requests into consideration to make sure our product meets the needs of all types of business owners. We're created a Product RoadMap to share what we've done lately and what is in the works here if you're interested in checking it out: https://support.simplepractice.com/hc/en-us/articles/115005264123-SimplePractice-Product-Roadmap

Thanks for your detailed review!

I have had on-going insurance enrollment and payer reports since I started with Simple Practice.

Nov 12, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It works relatively well if you have mostly direct pay clients or accept only a couple of insurances. It also works well if you have very few tech problems, your are pretty "techy" and industry knowledgeable to begin with, and you are ok with short answer email responses to any questions you might have.

Cons: There is no one to call. Even if you email asking for a phone call, they won't talk to you. Their customer support consists of sending you video and article links about how to do things. Or emailing you back and forth over the period of weeks or even months. However, if you have an actual, real-time problem, that cannot be fixed by watching a video, and requires someone to actually get on a phone and figure out what is going on- forget it. Your accounts will be hopelessly upside down, which is anything but simple! For example: insurance enrollments or payer reports that require immediate technical support, forget it. They will email you back and forth for months telling you that they submitted to have the problem fixed, as if that fixed your problem. Or they will answer you without addressing the whole problem. If you accept and/or bill multiple insurance companies, keep moving. Simple Practice is not the answer. It's too difficult to move your entire operation to another EHR once you have completely set up with Simple Practice and then you find out months later that there are no "simple" fixes when you have legitimate insurance problems.

Overall: It is simple with respect to face validity. You can navigate around pretty easily without making serious or irreversible mistakes that many of us fear with the technical aspects of EHRs.

Vendor Response

by SimplePractice on November 16, 2017

Hi Jill - Thanks for taking the time to share your experience. I'm sorry to hear you feel like we're not here to help you! That's definitely not the case. While we aren't able to respond immediately to emails and don't currently have phone support, we do our best to get you a personalized response within a few hours. We also have several Live Online Classes to show customers the various features in the platform and how to use them. If you're interested in signing up for any of these, here is the link to do so: http://features.simplepractice.com/classes/

If there's something we haven't helped out with, please don't hesitate to send us a message here: https://support.simplepractice.com/hc/en-us/requests/new. I'll make sure we help you out. We appreciate your patience and candor, Jill!

Simple Practice - there is truth in the name

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Features, product speed of development, user interface design, ease of implementation.

Cons: reporting, cost if you have a group, the only credit card company support is Stripe's API and they have a minimum of per month volume before they will lower their fee's.

Overall: I have tested out Simple Practice for our group practice and we plan on transitioning to it. It's rare to find a company so well balanced in its direction. The user interface design is well thought out and makes doing otherwise complex procedures simple and straightforward. The documentation and user support is something you would expect from a much larger and more resourced entity. The product development has been very focused and well planned as features are thoughtfully implemented. Some of their competitors seem to decide which features to develop at random.

Simple Practice first popped on my radar in 2012 and they had a beautiful interface, a simple iphone app, but they couldn't do much other than notes and calendaring. Oh, how things have changed. They now take payment, and even do autopay on weekly clients. They simply and beautifully execute therapy notes, have a client portal, process insurance claims, have appointment reminders, treatment plans, calendar sync, and you can have clients signup and schedule directly through simple practice. You can even push them assessments to fill out to add to their records.

I didn't like how their product shows client credit's and debit's. I will say that it seems like there is a more intuitive way to do this for reconciling accounts. When you first look at it, it will confuse you and I am sure it is something they spend time on with each new customer. This surprises me that they have kept it this way since everything else is so intuitive.

The only area I can't speak to is what their reporting looks like. Theranest has a feature I like in their reporting as it shows you by clinician and referral source, who has sent you the most business the stick rate, and things like this. Personally, I would love to be able to see more granular data to know what each clinician is best with matching intakes with treatment outcomes and being able to see each clinician's number of clients who are active and their insurance to private pay ratios. If I were to extend my wishlist, I would like some limited CRM features as well to help with new client inquiries.

All of that said, Simple Practice is the Tesla of therapist EMR's. They are pioneering the field and they know it. I recommend them to all clinicians.

Recommendations to other buyers: It's a rock solid product and is pioneering the field.

Vendor Response

by SimplePractice on May 04, 2017

Hi William, we're grateful that you're part of our community! It's great to hear your story of revisiting SimplePractice after we added more features. We're working hard every day to make improvements so that both solo and group practitioners are able to use our product easily and efficiently.

Great EHR after set-up and consistently EXCEPTIONAL customer support

Oct 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the patient portal that allowed me to easily send patients paperwork to complete before their initial sessions, saving me time and money. I also find great value in the patient appointment reminders to cut down on no shows. The EHR is great for customizing my practice from how appointments can be scheduled to designing forms and progress note templates. The program also keeps track of sessions that needs to be billed and which claims were paid. Great features!

Cons: The EHR was a bit difficult to navigate in the beginning. It was hard to remember which links led to which features. I would have preferred major links/buttons to be icons rather than words. Also, being able to electronically submit secondary insurance claims would be a feature that would make SimplePractice even simpler. It would also be great if the patient portal sign-in page could be personalized, as I would like to include a welcome message and list which insurances I accept.

Overall: I found SimplePractice somewhat frustrating in the beginning as I familiarized myself with their software and set up connections with insurance payers. I so desperately wanted SimplePractice to have a customer support phone number I could call at my convenience to answer a variety of questions. However, I have gotten use to their support system via email and love that I have been able to work with the same person with most of my questions. I eventually found value in the email support system as the conversations were tracked and included so I did not have to re-explain the issues. Overall, I'd say that SimplePractice has worked very well for me after the set-up process and I find their customer support department to be very professional and courteous and extremely patient.

Vendor Response

by SimplePractice on October 30, 2018

Susan, thank you for the kind words about our Customer Success team! We're glad to hear that you're getting a great value from your SimplePractice subscription. Thank you for choosing SimplePractice for your private practice.

- Gillian from SimplePractice

Efficient, intuitive, and oh-so-supportive.

Jul 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Responsive customer support.

Appointment reminders .

Client portal for intake paperwork and billing.

Nice visual interface.

Intuitive.

Built in credit card processing.

Intake paperwork forms that are built for therapy offices.

Cons: Nothing I've identified, yet.

Overall: I will be the first to admit that the administrative side of running a psychtherapy office isn't what nourishes me most - it's the relationships with my clients and colleagues that sustain and inspire me. That said, I realize that the administrative aspect of my business is central to building a successful practice so that I can continue to do the work that I love. Finding a practice management system that is effective and intuitive, and built for mental health therapists, has been a game changer. I knew I would find the right system, eventually. SimplePractice fit the bill.

What came as a surprise is the quality of the relationships that I'd build with the customer support professionals at SimplePractice. When getting started, I reached out to customer support about various aspects related to enrollment and billing of Medicare. I had a unique-ish circumstance with my enrollment due to address changes. I had spent a significant amount of time on the phone with Medicare and got as far as I could with them. I reached out to SimplePractice support by email (there's no phone number!) and admittedly, I thought I'd never hear back - that feeling of sending an email out into the universe to float around forever. I had not even registered for SP, yet. Well, I had a response within 1 day. The responder was encouraging, informed, concise and kind (remember I'm all about the relationship). In some ways, I couldn't believe how simple he made it for me, so I clarified with him 2 times! In each rresponse, he remained professional, encouraging, and helpful. It was a dream come true. A technology for therapists that thrive in relationships. A responder that spoke a technology language that I understood. Someone that wanted me to be successful in building my management system. In this age of nameless, faceless interactions, I really felt like "Will" was there to not just answer a question, but to help me be successful in my business.

Recommendations to other buyers: Try the free month!

Vendor Response

by SimplePractice on July 15, 2016

Heather, this made our day! We love everything you said. We exist because we want to help our customers focus on the work they love and not have to worry about the busy work. We're here for you! Thanks for joining our growing SimplePractice community!

Tried a few, decided to keep SimplePractice

Mar 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SP is easy to use and quite intuitive. The customer service agents are simply amazing - always very kind and unlike many from other companies, they actually take the time to read and write personalized replies instead of sending out a cookie-cutter template. I've asked more questions than I care to remember and every single time, I have received a precise answer with clear, detailed explanations. That, in my opinion, makes it all worth it. It has pretty much all the features I need without going over-the-top with bells and whistles, adding unnecessary bloat like another major service provider.

Cons: There are only two things which come to mind, and they aren't major cons. The first is the inability to fully personalize text messages in another language - we can modify the text reminder; however, the date that is sent with the message remains in english (so in a french message, the date still appears in english - day of the week, month, date, time). Not a major issue, but it would be great to offer an option to convert the whole message into a given language. Second is the ability to add an add-on service for an appointment. For example, I offer animal-assisted therapy to some of my clients. I would love to be able to track how many hours my animals are putting in; as of now, there is no way to add and add-on service, I have to actually enter my co-therapist as a client and "book" him an appointment for his hours to appear somewhere in my logs. Again, not a major issue, it would simply be nice to be able to add additional services to a session.

Overall: I can now easily log my notes without taking up space in my office (I converted from paper files to SP); I can input my notes much quicker; text reminders for clients!! No more no-call-no-shows!!

Vendor Response

by SimplePractice on April 06, 2018

Hi Cathy,

I'm so happy to hear SimplePractice has felt intuitive and that your communication with customer service has been clear and precise. If you're interested, feel free to check out our product roadmap blog to keep up with what we're working on: https://tinyurl.com/y8hklj7b.

Best,
Niki

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AWESOME investment for my private practice!

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the Ehr features, how everything is available on my phone or computer. When I worked at an agency, I used Greenway, another electronic system, so this is simply so perfect for my private practice needs - organization, client info, convenience, customizable email templates/forms, all electronic paperwork. I appreciate the Simple Practice team behind the software! When I had an issue, we scheduled screen sharing to work through it and the team is very prompt with email replies. I love that everything is EASY and convenient, so I don't need any paperwork. I also like how stripe is connected and recurrent auto pay is an option. I am private pay, so it's easy to edit the cost of a client's session depending if they are on a sliding scale. Also, there is a "book online" feature, so I have added this to my website and clients are using it! One of my client's mom's loves booking sessions at 11pm and planning for the week ahead, so the feedback is super positive. Love it!

Cons: The app and the safari browse are different. Some things aren't in the app, so I always just keep the browser open. One thing I'd like to improve: there is only room for one person's phone number to get the automated text and voicemail reminders. I see kids and some teens, so I'd like mom, dad, and teen client to each get a text and voicemail reminder about the appointment. It would be great to have two three people's phone numbers to have auto texting reminders sent to them.

Vendor Response

by SimplePractice on April 16, 2018

Katie, thank you so much for the kind words - we're glad to hear that SimplePractice is making your life as a private practitioner easy. You'll be happy to hear that improvements to our mobile app functionality, and improvements to management of groups and families in the Client Portal, are both at the top of our Product Roadmap. You can keep up with our Roadmap here: https://support.simplepractice.com/hc/en-us/articles/115005264123-SimplePractice-Product-Roadmap

We're proud to support the transformative work that you do!
- Gillian at SimplePractice

Overall Helpful Software), as well as

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I switched from paper files to SimplePractice, and as someone who doesn't always enjoy the tech version of things, I'm a surprised fan of SimplePractice. I enjoy the ease of scheduling and the 2-way sync with my Google Calendar, the paperless intake process (which I finally started using a few months in and wish I had been using it from the beginning), and being able to track my income and completed notes. Customer service has also been very friendly thus far.

Cons: There are very limited demographic questions for clients in the intake process, which are unfortunately not editable by the clinician. I have the option to create own intake paperwork, but have to inform clients to ignore the demographic section and just fill out the more affirming open-ended questions in my intake form. Credit card integration through Stripe is great in theory, but I have found much cheaper rates (with stored cards and HIPAA compliance) through Ivy Pay. I also wish that the "Insights" section showed estimated income for all upcoming months with scheduled appointments, not just the current month. It's an incredibly helpful feature and would be great to use to plan our farther ahead.

Overall: I'm surprised to love SimplePractice so much! It's been a really great way to take control of and streamline multiple facets of my practice.

Vendor Response

by SimplePractice on October 30, 2018

Hi Will, we're so glad to hear that you love SimplePractice and find it to be helpful. We're glad that the paperless intake process is saving you time. Thanks for your candor - we're always looking for ways to improve SimplePractice. Welcome to our community.

- Gillian from SimplePractice

Life changing, no exaggeration!

Dec 04, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: There are many programs out there designed to help keep therapists organized, but this is hands down the best one. For years I have actually avoided buying any of the similar products, because after doing a trial, I found it just easier to use my own system. Other products to me have seemed clunky, confusing, or outdated. As my practice grows, however, keeping track of things on my own had really become too cumbersome. So thank goodness for Simple Practice, it came into my life at just the right moment! It is streamlined, intuitive, and user-friendly. Whenever I have encountered a question, there are quick and easy ways to get the question answered. The site includes a whole blog that has thoughtful answers, written in plain-language. Or if you have a question you can easily email and a person will get right back to you with an answer. I imagine you can also call, though I haven't needed to do that since everything has gone really smoothly!

Here are the things I really like:

-Clients like it. They like the text or email reminder messages and they like the fact that I can store their credit card info, so no more forgetting co-pays of having to fumble with the wallet or the credit card reader. I just bill all my co-pays at the end of the day, and I'm all set. It's also saved time and money by not having to chase people for missed co-pays.

-Easy to enter new patient info, or use the client portal so the patient's can self-enter basic data, and sign forms ahead of time

-Helps me remember which notes are done or not

-Keeps track of my schedule with the calendar feature that is synced up with the also super user-friendly Simple Practice app

-I can scan in hand-written notes right into the patient's chart so everything is paperless

I honestly can't think of any negatives or ways they could improve this product. I haven't started billing insurance companies via Simple Practice yet, so I can't speak to that process. It unfortunately takes awhile for Simple Practice to link with insurance, so if they could speed that up, it would be great, I'm just not sure there is much they can do about that since it's partially up to the insurance company.

Other than that, I would summarize by saying that Simple Practice is saving me time, money and I feel much less stressed because I know everything is organized.

Vendor Response

by SimplePractice on December 04, 2014

Wow! Thanks so much for that thorough and enthusiastic review!!!!

We're so glad to have you as part of our community and are looking forward to being your partner for a long time.

We're working hard to always improve SimplePractice and hope you let us know what we can do to make our product better and better.

Thanks again,

Howard

Simple Practice Simplified My Practice

Oct 15, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: "Everything should be made as simple as possible, but not simpler." Albert Einstein

I have used and tested a variety of EHRs and appreciate the simplicity of Simple Practice. There are no unnecessary frills and it serves its documentation and practice management purposes well.

The user interface is clean, visually appealing, and easy to navigate. Features such as automated client appointment reminders, daily schedule emails, and reminders about incomplete documents and client balances are incredibly helpful...especially for a solo practitioner without costly administrative staff. The company appears to be highly responsive to user suggestions and regularly adds new features. The dashboard reports give me real time access to key business intelligence such as monthly income comparisons and projected income for the next month based on scheduled appointments. It's rare to find an EHR that offers all of these features at an affordable price. Clinicians and organizations usually end up cobbling together non-integrated solutions that just don't play well together in the end. Simple Practice simply works.

Perhaps most importantly, the price is fair. There are no exorbitant setup fees. By purchasing a software as a service (SaaS) subscription, you're not paying for servers or clunky software that's outdated by the time you install it. You don't need an IT person to install, maintain, debug, or upgrade anything. If you change your mind, you're free to cancel your monthly subscription without incurring contract penalties. It is highly intuitive so you can skip the usual wordy product documentation, confusing webinars, or expensive onsite trainings. The trial period is more than adequate to become familiar and determine if it's right for you.

If you are looking for a highly customizable system, this is not likely the best solution for you. With ongoing development, this might become less of an issue. You are currently limited to pre-defined templates and forms. In our heavily litigious landscape, we tend to go overboard on documentation or end up collecting data because we can. In some ways, I think Simple Practice is saving us from ourselves by keeping it "as simple as possible, but not simpler."

If you're in the market for a web-based EHR that's accessible from anywhere, affordable, and easy to use, I recommend exploring Simple Practice.

Vendor Response

by SimplePractice on October 15, 2014

Wow! Thanks for the amazing review Dani.

We are so happy to know that our product is so helpful to you. We are working hard to keep improving SimplePractice and hope you will let us know if you have any ideas or suggestions for us.

Thanks again,

Howard

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More options than my previous EMR.

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to create my own online forms for clients to fill out and sign so I'm not wasting paper and saving time. I also love that there is an app associated with the account for me to easily and securely message clients, create appointments, and look up information in their accounts. I also love that I can bill insurance, run credit cards and do pretty much everything I need to from this app/program.

Cons: When entering diagnoses, it does not let you create rule outs, or add specifiers to diagnoses. I'm hoping this is something that will change soon. Additionally, I understand an upgrade is being added so that parents who are divorced/separated can have their own access to the client (minor's) account without having to create a duplicate of the client or making more work for the therapist. Other minor things would be nice, such as being able to adding multiple session notes to one session without having to scan and upload it in; as well as customizing no-show fees, and being able to add pictures through the app that can be attached to individual sessions.

Overall: I am saving time and money with Simple Practice so far from my previous EMR system, which of course is huge with you run your own practice - big or small. I also like their referral program, and step-by-step instruction on how to get started with Simple Practice.

Vendor Response

by SimplePractice on February 01, 2019

Ashleigh, thanks so much for your positive review. We're glad to hear that you appreciate SimplePractice's features for running Heal, Play, Love more effectively. You can always keep an eye on what's next for SimplePractice on our Product Roadmap here: https://support.simplepractice.com/hc/en-us/articles/115005264123-SimplePractice-Product-Roadmap

- Gillian from SimplePractice

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Just the EHR I've been looking for

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I've put off using an EHR far too long, fearing that it would be too difficult to change the way I had already been doing things for over ten years in my practice. I gave the free trial a go, and was pleasantly surprised by how intuitive it was to use. I am excited to now have the ease of sending paperwork to clients electronically, as well as the benefit on the environment from all of the trees I am saving by doing so. I also needed to find a HIPPA compliant teletherapy option and found Simple Practice's portal very easy to use, as have my clients.

Cons: I work with many persons who are gender questioning, transgender, and nonbinary. There is a lot of language in the template paperwork that I needed to change so as to help them feel seen and included. I think in one part of the form, which cannot be changed, are gender options that are so limiting that I made specific mention of it in my greetings message to the client, so they know that this is not an oversight on my part but is on the part of the creators of the software. I've had colleagues mention that they have been trying for years to get Simple Practice to change this and sadly we have yet to see this inclusive step being taken.

Vendor Response

by SimplePractice on January 25, 2019

Dara, we¿re proud to support the Bohemian Sanctuary, and glad that SimplePractice is the solution you¿ve been looking for. Thanks for your feedback regarding the gender options on our Demographic Form. Currently, these are limited to what insurances will accept to ensure that you get paid. However, we¿re always working on making SimplePractice even better for all of the diverse practices that leverage our platform.

- Gillian from SimplePractice

There's a bit of a learning curve, but if you dedicate the time it's worth it.

Jul 16, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Everything you need to run a practice is available and very well done. Once you learn your way around it becomes easier to navigate. There are many different options and lots of information in the help section if you need help. It's streamlined for complete (100%) EHR functionality. Smooth integrations for payment. I love the HIPAA compliant messaging in the patient portal and the calendar scheduling options for patients to see your schedule and choose a time without needing to call the office for an appointment. The awesome feature of video sessions without the need to use another company or software.

Cons: I find the navigational structure very awkward and not user friendly. It's kind of frustrating to figure out where things are because things aren't in a logical order. For better ease of use I would recommend that everything is clearly delineated into one menu structure rather than submenus and tab menus. For example: one could easily assume that client documents could be found in the left "Documents" menu link, but unfortunately that link is only for practitioner documents (uploading a copy of license, etc.). To find client documents you have to remember that you need to click "My Account" in the upper right corner, then the "Settings" submenu, then on the left side the "Client Portal" and then find the tab menu "Shared Documents and Files". It just a very strange link menu system.

Overall: EHR for private practice

Vendor Response

by SimplePractice on July 17, 2018

Dr. Santan, thank you so much for your review - we're glad to hear that SimplePractice contains everything that you need to run your practice, and we appreciate your thoughtful feedback on how to make SimplePractice even better. It's great to hear that you love our new Telehealth feature as well. Thank you for doing the work that you do, and for choosing SimplePractice!

- Gillian from SimplePractice

Simple and Intuitive to Use Compared to Other Options Out There

Jan 28, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I found SimplePractice to be far easier and more intuitive to use than some of the other options out there (TherapyNotes and TheraNest were two others that I tried and did not like so much). I also like that SimplePractice uses Stripe to process payments as it made accepting payments streamlined and easy--I do not have to sign up for a third party payment processor and pay an additional monthly fee like you do with some of the other options out there.

Cons: I still have issues with getting my SimplePractice calendar to show up on my android device. Though it is synced with my Google Calendar for some reason I Cannot get this to translate over to my mobile device. This really bothers me as I don't like that I have to check two calendars when I am trying to quickly check my availability. (I realize this may be due to something I am overlooking on my part, but I haven't been able to figure it out yet.)

Overall: SimplePractice has overall been very easy to use and has made my practice very efficient. It does take a little investment of time to learn and get used to and I am still on the learning curve but overall I find it really intuitive and easy to use. I also really like the look and feel of the interface. It feels clean and professional.

Vendor Response

by SimplePractice on February 01, 2019

Hi Morgan,

Thanks for your through review of our platform. Glad to hear that you're finding SimplePractice to be intuitive. If you need more help troubleshooting your Google calendar sync, feel free to write into us so we can work with you.

- Natasha from SimplePractice

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New to SimplePractice; Very pleased and would highly recommend

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SimplePractice has named its business well. I truly feel that it has made my journey as a new private practice owner so simple. I have appreciated the ease of sending clients my paperwork through the client portal feature. I also love the integration of Stripe for credit card processing; with AutoPay I don't have to lift a finger to get paid each evening. Superbills, invoices, and statements are very easy to generate on the spot for clients. The scheduling component also has a clean look. I also really like the automated text reminders to clients. In my first month of business, I've zero no-shows or late cancels. In what could have been a very stressful transition to becoming a new private practice owner, SimplePractice truly eased my mind.

Cons: In the future I would like a better option for scheduling family counseling for siblings. Right now the software has great features for individual and couples sessions, but not to add family members (at the moment I have to treat family members like a couple and make sure my coding is accurate on their statements).

Additionally, creating some of my own intake forms took a while with the way that is featured in the software but I do appreciate that I have the ability to even create my own forms.

Overall: My experience has been exceptional and I will recommend this software hands-down to anyone who is starting their own practice!

Vendor Response

by SimplePractice on October 29, 2018

Ellen, we're so pleased to hear that you find SimplePractice to be a good fit for your practice. Congratulations on a full month without no-shows or late cancels! We're working hard on introducing new features that will make it easier for you to schedule groups and families, and features that will make working with couples and groups even easier. Thanks for choosing SimplePractice - we're glad to have you as part of our community.

- Gillian from SimplePractice

Fantastic! Totally worth every penny

Jul 07, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The customer support / help support is a clear stand out. No need to feel intimidated about learning because they offer layers of support- classes, video webinars, articles, daily q & a and I suppose I could call- haven't had the need. Another stand out for me is how it is designed with a private practice therapist in mind, which is fantastic not to have a lot of 'guess work' or having to adjust something else to work for me. Their professionalism in upholding our ethical and legal standards puts me at ease and would be reason alone to give simple practice a look. Also...NO PAPER! That's just fantastic.

Cons: There is a learning curve (depending on your comfort level with technology, it could be larger than others). That's the biggest con. Fortunately there is a one month free trial (they don't even ask for your credit card information during that time) and during that month there are plenty of supports to help teach you the system and have time to practice with it. There are a few more minor adjustments that can't be edited because of the system, but no big deal at all. It's fantastic.

Overall: My experience has been very positive as this software is catered to meet the needs of my private practice as a counselor. It addresses many of the components of running a practice that therapists find daunting. Just for the sheer support in these areas, this software system is worth it.

Recommendations to other buyers: I'm super happy and feel that it's well worth the investment- financially and also the investment of time to learn the system. It will eventually reward you more time to focus on your practice and not so much of the scheduling/paper work. Plus it makes your practice instantly look so much more professional, current and the laws are written to lead us toward more cloud-based systems for keeping records.

Vendor Response

by SimplePractice on July 15, 2016

So happy to hear this Jenna! We're really glad that SimplePractice works for you. We're here to make things simple!

Simple Practice is simple to use, a wonderful way to go paperless from the beginning

Oct 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I recently opened my private practice, and decided that right from the beginning, I would like to have a paperless system for record keeping. Simple Practice came highly recommended from several trusted sources, so I decided to give it a try. I really appreciate that they offer a 30 day free trial, which I just completed (and upgraded to a paid subscription). I am not an organized paperwork person by nature, and I appreciate that Simple Practice keeps all my clients records safely stored in a secure location, where I can access it anytime from anywhere. The client portal is amazing, and helps legitimize my business to clients, as they are able to complete paperwork easily through the portal before our intake appointment. This also saves valuable time during that first appointment, so we don't have to waste time filling out forms and doing busy work, and we are able to jump right in to the issues that have brought them into therapy. I know my clients appreciate this, especially as they are self paid. I love that my calendar is emailed to me each day, I get reminders when progress notes need to be entered, invoicing sessions is a breeze, and sending clients invoices is as easy as the click of a button. Being able to store credit card information, and process payments through Stripe is a great feature that has helped me spend my time doing less paperwork and billing and be able to focus more on my clients and the clinical interventions needed when they come to see me.

Cons: I am still learning to navigate the software. There are so many different forms, and so many different sections, sometimes I cannot find things that I know I saw a few days ago. I think this will just take some time for me to get more familiar with, but this has been the most difficult part of the software for me to adjust to.

Overall: See above

Vendor Response

by SimplePractice on November 02, 2018

Hi Brooke, thanks so much for your review. We're glad SimplePractice is helping you stay organized and get paid! Welcome to our community - we're proud to support the work that you do.

- Gillian from SimplePractice

I wish I didnt wait so long before giving simple practice a try.

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple practice makes form creation so user-friendly, even myself who isn't very tech savvy figured it out. The more I use simple practice the more I uncover quick easy ways to get my needs met. When I am unable to figure something out the help team is so quick and responsive and points me in the right direction so I don't have to spend all of my time searching for the answers. The support I receive from simple practice has been the best experience and I am so thankful to have them. When you are first learning the process they have numerous videos and scheduled classes to get you started which are incredibly helpful. I have taken a look at other EHR systems and they were confusing and were not geared towards therapists, simple practice gave me all the forms necessary for my practice and then i tailored them to fit my individual practice needs.

Cons: There are a few parts of simple practice that cannot be customized that I want to customize, although they are constantly making changes based off of clinicians feedback so this isn't a huge concern of mine.

Overall: Making my private practice streamline and saving me time and energy so I can use that energy elsewhere.

Vendor Response

by SimplePractice on July 25, 2018

Joeleen, we wish you hadn't waited so long either, but now we're finally together! It's great to hear that SimplePractice is user-friendly for you even though you don't consider yourself tech savvy. We work hard to make sure SimplePractice is the complete platform for everything your private practice needs, and it sounds like you're happy with what we've done so far. We're always working to improve - you can see what's next for SimplePractice on our Product Roadmap here: https://support.simplepractice.com/hc/en-us/articles/115005264123-SimplePractice-Product-Roadmap

Thank you for choosing SimplePractice - we're proud to support the work that you do!

- Gillian from SimplePractice

Simple Practice is aptly named!

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We have moved from an accounting software, Google Calendar and a person to do the medical billing with Simple Practice. I love the relative ease of the software and the fact that I can have everything in one place. There is great support and documentation for self-help. We are a practice with only one practitioner but we are growing in leaps and bounds! Simple Practice is making our growth so much easier!

Cons: There are some small issues that I have experienced. The biggest issue was the sight being down one morning and not being able to access the calendar or any of our client information. We are still using Google Calendar as well since we are less than a month in for our transition so I was able to see the information. There was no way to contact Simple Practice by phone and the entire site was down. I had no way of knowing how long the downtime would be. I would have liked to have been able to get an update since we were seeing clients.

The only other issues are minor conveniences. Color coding on the calendar for different types of clients would be helpful. A full screen version of the calendar rather than the nested calendar would be nice. Customized reports would also be helpful. I would also love a support option that allowed for East Coast offices when we open.

Overall: Overall, I am impressed and very satisfied with our Simple Practice subscription!

Vendor Response

by SimplePractice on August 31, 2018

Pamela, we're so glad that you chose SimplePractice as your all-in-one practice management solution! Thanks for your detailed review and for your feedback on our service. We're proud of our 99.99% uptime, and grateful for your patience during a brief interruption in service recently. We're continually working to make SimplePractice even better, with feedback from members of our amazing community! Thank you for choosing us.

- Gillian from SimplePractice

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Simple Practice

Sep 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like that it's all-inclusive. Once you get the hang of how the system works it seems as if it really does have all you need in one place.

I also like that you can send automatic reminders, run credit cards automatically, etc. I believe this will continue to save me lots of time in the long-run. Which is what I love the most about it! That allows me to spend more time with my kiddo once I am home instead of worrying about doing admin stuff.

Cons: 1. As a potential customer, I had multiple questions and it was really hard to find how to get in touch with someone. It frustrated me to the point where I almost just didn't sign up. After I signed up though they've seemed really willing to help if you had questions.

2. There are a few things I don't love - like as I've scheduled a telehealth client it doesn't show up on the calendar as my in-person sessions do. I also wish the calendar was a little more flexible with booking times, rather than choosing on the hour or half hour. I haven't allowed clients to book online yet themselves because I can have more flexibility when I do it in person.

3. I'd love to see if include a feature for bookkeeping, rather than having to also purchase something like QuickBooks.

Overall: I am happy I made the switch to Simple Practice!

Vendor Response

by SimplePractice on October 30, 2018

Lauren, it's great to see your positive review. We're glad that SimplePractice is saving you time that you can then spend with your family. Did you know you can reach us any time through the red Help bubble in your account? If you're still having trouble seeing your Telehealth appointments on the calendar, try checking the drop-down Office Location menu at the top of the calendar to ensure you're viewing all locations. We're here to help - please don't hesitate to reach out if we can assist with anything at all.

- Gillian from SimplePractice

I am moving my group practice over from TherapyAppointment.

Feb 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money

Pros: It is somewhat intuitive and it looks good, welcoming. I also like having the app for my phone. We like that you can schedule clients for repeating sessions two and three weeks between sessions regularly. The client portal is needed. We really like being able to do our intake packets online, and that we can change them up so easily. Love how when clients fill these out they are seamlessly put into cleint files and this shows in the client info.

Cons: The couple set up is terrible. And we are a couples counseling group practice. I can't even get each partner's phone number or email without going into two separate files. If I link them - find a way for me to contact both of them by seeing both of their contact info together. Also when i look thru my client list, it far too difficult to find my couples. If i mark them as couples and link them, let them show as couples in the client list. Many couples aren't married and do not have the same last name. It's just too hard to find them and to send both partners text messages or emails. I don't like texting or emailing individual partners - I need to send info to both at the same time. Very difficult to do presently.

By far the worst part of all of our experiences (8 of us) has been customer service. We need to talk or chat online to people that can help, not wait a full day or two to hear back. It's archaic. At least open up live chat asap!!!

Vendor Response

by SimplePractice on March 10, 2018

Hi Brent - Thanks for taking the time to submit a review. We're glad you have enjoyed using the Client Portal to send paperless intake documents!

When it comes to your concern about turnaround time on replies, we offer several Live Classes Monday through Friday that you are always welcome to come to as a way to ask questions live: http://features.simplepractice.com/classes/.

Can't believe I didn't do this sooner...

Mar 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am going full-time in my private practice right now, and in this transition process I did a LOT of research about practice management software programs. I narrowed my search down from 9 to a final 4 (Simple Practice, Therapy Notes, Theranest, and Therasoft). What really sold me on Simple Practice were two things: the client intake portal and flexible pricing.

The client intake portal is simply incredible! You can use their ready-made forms or customize them to your own individual needs. With only a few clicks you register a client, which sends them a link to fill out the forms online. Then you get an email when they've completed the forms and the information is automatically placed into the client's chart. This includes office policies, HIPPA, agreement for services, full intake questionnaire, and payment/insurance information as well. Amazing! No more printing paper forms, copying insurance cards, or scanning things to upload to the file later. This seriously makes my life so much easier.

The flexible pricing is nice because I can have full functionality now, at the basic level, but I can upgrade to process insurance claims once I have more clients coming in through their insurance plans. And now there's also the possibility to upgrade for online scheduling and secure emailing once my practice fills up! I think the online scheduling in particular is going to save me from all the time spent back-and-forth emailing or calling with clients trying to reschedule their appointments.

More things I love about Simple Practice:

- Easy credit card payment processing. Just a few clicks and the money is deposited directly into my account. No more invoicing or spending session time swiping a card.

- Sync with Google Calendar.

- Easy scheduling and rescheduling appointments.

- Automatic appointment reminders sent to clients, however they wish to receive them (text, email, voicemail)

- Auto-populating insurance forms and tracking of claim reimbursement (Admittedly I haven't been able to test this yet, but I'm sure it works just as well as everything else does with this software.)

- Great customer service. I emailed about an issue syncing my calendar and I heard back very quickly with a resolution.

I really do wish that I had been using this software even when I was only part-time in my practice. It definitely would've been worth the money for the amount of time it saves doing the mundane business tasks of running a therapy practice.

Capterra loader

Simple Practice has been great in helping me to start up my private practice!

Jul 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has everything that I need to start my practice. I love it's simple use quality and the fact that I am able to have potential new patients to schedule from my website with booking widget and have existing patients receive all necessary documents via the patient portal. I also love that I can securely communicate with patients via the secure messaging system!

Cons: This software would be absolutely perfect if we could better edit (choose font, bold, italicize, etc.) practice documents such as policies and note templates, including the ability to have our business logo show up on these documents as well (because they show up on some documents such as therapy notes and some bills). The ability to e-prescribe and to receive referrals and send referrals to other health professionals would be the absolute best and Simple Practice would have a life long customer in me!

Overall: Everything I need to jump start my private practice! I am able to communicate with my patients via the patient portal without difficulty. All documents can be sent and received via the portal, which is amazing! The software is so easy to use and the updates with the software, teaching videos, etc. are excellent tools!

Vendor Response

by SimplePractice on July 25, 2018

Anyaliese, we're so happy to hear that starting up your private practice with SimplePractice as your practice management platform has been a good experience! It's great that SimplePractice has everything you needed to jumpstart your private practice. Welcome to our Community and thank you for your feedback - you can always post ideas and suggestions on our Community Forum at community.simplepractice.com. Thanks for choosing SimplePractice!

- Gillian from SimplePractice

Good product

Oct 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple Practice has a nice system for getting your consent forms signed, writing notes, writing treatment plans and sending client reminders. It also offers a secure online portal for clients to communicate with you between sessions. I find that it takes a bit of practice to understand how to do what you want to do, but once you've figured it out, everything works really well.

One thing I really love about Simple Practice is how well it works on my phone. I've had alternative products in the past that had limited app compatibility so you always have to use a computer to modify anything. It's really nice that I can schedule people with just my phone.

Cons: Some aspects of the user experience could be improved. At times, I have to poke around a lot to figure out how to get something done. I've specifically gotten confused when trying to ensure clients were getting reminders, creating and modifying forms, and dealing with entering payments. I think the truth is that each of those things could be made more user-friendly, but it's also true that when compared to other systems, it's probably a bit less confusing than most.

Overall: Overall, I find Simple Practice to be a time saving, professional and secure option to run a small private practice. I was happy to discover that you could get your consent forms signed through the client portal as this helped transition my practice to a completely paperless operation. It's also really cool how I can upload documents and share them securely with clients. These were additional benefits, I didn't realize when I signed up.

Vendor Response

by SimplePractice on November 02, 2018

Jonah, thanks so much for your thoughtful and thorough review. We're glad that you love our mobile app for taking your practice on the go, and that you find SimplePractice saves you time. Welcome to our community.

- Gillian from SimplePractice

So glad I have Simple Practice!

Aug 04, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease in using the software. Everything is simple to enter and simple to keep on top of. I especially love the to do list it creates so I know exactly who needs to be billed, what progress notes need to be written, etc.

Cons: About half my practice is children so I would like to see the client info section reflect more of those details pertaining to children - i.e. ability to differentiate between contact numbers (Mom or Dad), basic information such a school name and grade.

Overall: I've been in private practice for 3 years now and Simple Practice is the third EMR that I have tried. I am so happy I did! I had heard of Simple Practice for awhile and for some reason thought it was too expensive so I was pleasantly surprised when I discovered it was about the same as I had been paying with the others. The cost structure is very reasonable and I appreciate the different levels offered depending on need. I can't say enough about how user friendly this software is which makes all the difference! As most clinicians can attest to documentation is the least favorite part our jobs and Simple Practice has made that process much easier for me. Previous software seemed to involved multiple steps to enter a client's info or write a progress note. I've found Simple Practice to be as easy as using my iphone or ipad. Everything I need is all right there in a way that makes sense to the user. I don't have to search for the every day actions I use such as progress notes, scheduling, billing, etc. It's all right there in a format and presentation that's easy to find and even easier to use. I also love the flexibility of the app which has been a great addition. I'm able to access client's contact information whenever I need without jeopardizing HIPAA and confidentiality. Overall, this is the best software I've found out there and it has made the paperwork and bookkeeping end of my practice as easy as ever. I couldn't be more grateful!

Recommendations to other buyers: Use it! Take advantage of the 30 day free trial and you'll see how beneficial this software can be to your practice!

Excellent software has helped as I expand my private practice

Nov 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple Practice has a fairly intuitive, very attractive user interface with many great features. I can do all the basic things I need to run my private practice such as keeping my calendar, adding new clients, writing notes, and tracking my billing. In addition Simple Practice has great additional features like syncing with my Google calendar, customizing all my intake documents and all my client emails which I send through the secure client portal, tracking my insurance payments even though I don't submit claims through the software, and great data metrics,. It's been a bit of a learning curve to figure out how to do everything I need to and even all the features that are available, but the responsive, knowledgeable customer service is a big help. I am extremely happy with the software.

Cons: The interface of the app leaves a lot to be desired. The calendar function is hard to use and the app doesn't do much else. It's difficult to add new appointments quickly on the app when I'm sitting with a patient because of the weird calendar formatting.

Overall: As I expanded my private practice from one day a week to full time I needed a better way to track my expenses than a spread sheet and to schedule and communicate with my patients. Simple Practice has really streamlined all my processes and I discover new things it can do all the time. I would never have been able to expand my practice to successfully and smoothly without it.

Vendor Response

by SimplePractice on November 29, 2017

Hi Sarah - thanks for sharing your experience! We're glad to hear you're enjoying the Google Calendar feature as well as being able to send your client intake paperwork electronically. We really appreciate your detailed review and want to assure you that SimplePractice is an ever evolving product - we hope to increase the SimplePractice mobile app functionality in the near future.

Not the best but not the worst....

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that there is calendar sync with various calendar programs. I like that the reminders come in three different ways and are included. I like the simplicity of the scheduling system. I like that telehealth is integrated.

Cons: I do not like that you can not have telehealth for only the specific counselors in a practice who will actually be using it, it gets very expensive to pay for a service that not everyone is using just to have it for one or two providers. I do not like that you cant color code the appointments. I do not like that you can not have online groups and that there is no screen share which requires me to pay for another service to do individual sessions which require screen share and to conduct groups. I do not like how expensive the credit card processing is and that you are limited to Stripe. I am very frustrated that there is not telephone support and that you have to wait hours to get an email reply. I would have chosen Therapy Notes hands down if it weren't for the virtual appointment option that Simple Practice has integrated.

Overall: I have not realized any real benefits yet, I am going to give it a chance for a couple of months and if I don't experience any improvements I will move on.

Vendor Response

by SimplePractice on November 16, 2018

Tamera, we want to make sure your experience with SimplePractice is as positive as possible. You can reach out to me directly at gillian@simplepractice.com - I'd be happy to walk through your concerns together and find workflows that work better for you. Let me know if that's an option you'd like to pursue. We're here to help.

- Gillian from SimplePractice

The absolute worst customer service. They don't listen, aren't helpful. WON'T recommend.

Dec 04, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It has everything I would need. Well thought out and seemingly efficient. Difficult to get started and if you need help there is ZERO phone service.

Cons: Difficult to figure out without a walk through with a rep. They won't speak to you on the phone nor will they refer you to someone willing to HELP. I had a family emergency right after I paid for a full year in advance. I was unable to use the software and the weeks and months were melting away. I tried immediately to get someone to help me but they would not. Finally after 8 months, lots of Tweets, someone paid attention and helped me out but not without a huge amount of stress and aggravation added to an already stressful family illness. I want to use the software when I am better able but I can't support a company that cannot think outside the box! They won't even allow me to speak to someone in charge of customer service. It appears that if a customer has something of different concern, they can't handle helping the customer come to a satisfactory solution. I kept getting the same answer over and over and over and was NOT being heard. (the rep was ). Extremely frustrating and only minimal apparent concern for what trouble I had to advocate for myself. Not everything comes in the form of "cut and dried" run of the mill stuff. My situation was unique and they didn't seem to care one bit.

Overall: None. I was unable to set it up without a lot of aggravation and never got to the point of being able to use it due to a family emergency.

Vendor Response

by SimplePractice on December 15, 2017

Hi Mary - Thank you for your time. We're very sorry to hear about your SimplePractice experience thus far. I see that our Customer Success Director was working directly with you on this and I hope that we as a group can come to a resolution. Please feel free to respond to him directly if that is not the case.

Capterra loader

I wish I started using SimplePractice at the very beginning...Great product...

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Integrated credit card processing, Client portal for HIPPA compliant communication, safe payments, secure messaging, and online scheduling. I love that you can scan business documents for storage, and that I now have an EHR that integrates with payments, scheduling, insurance, and note taking. Great feature that you can send intakes securely for clients to complete before they come to the office.

Cons: I wish it integrated better with Quickbooks.

I wish the insurance features were faster (drop down box is very slow for choosing insurance providers) and the list is not as complete as I hoped

I'd prefer an online landing page for online scheduling so clients could schedule without going through the client portal if they chose to do so

Online schedule should have a feature for infinite recurring appointments just for ease sake.

Key con to me so far: They need phone support. Especially upon set up, it would just be nice to make a quick call and get unstuck rather than having to set up a video 1:1 or read through their support materials. For the price of the product, though, I see why this might be a challenge to provide.

Overall: Lower cost than what I was doing before with a separate insurance billing product, online scheduler, and credit card processing feature. Eventually, this will help me go almost completely paperless.

Vendor Response

by SimplePractice on April 03, 2018

Hi Jeffrey,

Thank you for leaving us a review! It's great to hear that you've been benefitting from the credit card processing, client portal, secure messaging and scheduling features in SimplePractice. We are constantly working to become the best platform possible. To keep up with what we're working on please check out our product roadmap blog: https://tinyurl.com/y8hklj7b.

Best,
Niki

Just what I needed for my solo Private Practice!

Mar 11, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I'm all for EHR, But somehow when it came to starting and running my PP, I found I was relying on WAY too much paper.

I created forms and such, but would end up printing them out to complete by pen/paper, or typing, saving and filing them.

I didn't know where to start in terms of EHR software. I didn't know if I wanted something cloud based (sounded scary...where's my DATA?!) or on my computer (false sense of security...same as when people as more afraid of flying than driving even though one is much more likely to die in a car crash than in a plane crash... that illusion of control).

I started to look into the whole EHR issue, I got wrapped up in "meaningful use" etc. Thank goodness they didn't, because I could never have afforded the several thousand $$ those "CMS approved" systems cost!

I finally tried out a few EHR products concurrently with test data and some with live data. The first couple I tried were dreadful! Much more geared to the medical professionals or larger practices with prescribers.

So, then I tried Simple Practice. Loved the interface, very clean and didn't have to "overlook" or "ignore" parts that were not meant for me. Tried it out with test and live data. Even talked at length with the CEO before signing up to see what they will be offering in terms of upgrades in the future. I LOVE that the product is ever evolving and from any screen, one can submit a question, comment or suggestion and get a reply right away. I hesitated at first because the product hadn't been around FOREVER, like some of the others on the market, but I found that makes it more agile and fresh feeling than the others I tried. I appreciate the constant upgrades and improvements.

Having the product for the whole calendar year in 2014 will help tremendously when I do my taxes. I like the integrated billing with Stripe for Credit Cards and the ease of providing a super bill to my clients is amazing.

And the price. Very fair/competitive. I liked being able to get a lower rate if paying all at once, with the ability to cancel anytime.

Lastly my data. I am confident that it is safe and secure. I have never experienced any downtime with Simple Practice and if I ever decide I want a download of my data, they provide it right away, no charge. They made it clear that no matter what happens, MY DATA is MINE.

Overall very happy with my choice!

Responsive support team, fairly complete and intuitive interface

Apr 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The app is fairly simple to learn and the support team is very good at quickly and patiently answering questions.

SimplePractice makes it very easy to create CMS1500 forms for invoicing insurers.

Adding sessions to the calendar and setting up a client are both pretty easy to do.

Cons: There are certain pieces of the functionality that take more clicks than seem necessary or that are simply complicated. For example, you apparently have to create invoices in order for the amounts due for sessions and the amounts paid to be reconciled. This seems awkward, since I don't need or want invoices for every client, or I might want an invoice only once in every month or two.

Similarly, if you create an event (a therapy session) on the calendar, you have to save it and reopen it in order to add a payment. This adds an extra step.

I like the idea of storing progress notes online, but haven't figured out how to do that efficiently because I usually start notes during the session and complete at the end of the day. Using a computer or tablet during a session seems awkward, even disrespectful.

The online help and instructions don't seem to cover some basic issues, like how to deal with a changed insurance plan.

Overall: Relatively easy calendar and billing features.

Very responsive customer service.

Vendor Response

by SimplePractice on May 01, 2018

Hi Art, we're so glad to hear that you like SimplePractice and thank you for the kind words about our Support team! We work hard every day to help over 20,000+ amazing customers who use SimplePractice. If you'd ever like to touch base 1-on-1 with a Product Specialist about how to improve the invoicing process in your account, please don't hesitate to reach out - you know where to find us!

- Gillian from SimplePractice

So happy I discovered Simple Practice!

Nov 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: As a dietitian learning the ropes of private practice, using Simple Practice has actually taught me a lot about the process. From connecting the software to my website to booking appointments, hosting video chat appointments and correspondence with clients through a secure portal, billing and collecting payment, this software takes care of the process of private practice every step of the way. Their support staff has been amazing at guiding me along in a timely, friendly manner. Couldn't speak higher of this product!

Cons: While it wasn't too difficult to learn how to use the software, I think there's some room for improvement in the way the orient new users. They do an excellent job providing support to users-- Help Center, online classes, video guides. It can bit overwhelming as a new user to know where to start. Maybe if there was one "starter video guide" for brand new users that would help streamline some of the info.

Overall: My overall experience using Simple Practice has been educational and hopeful that I am on my way to being able to run a small business seeing private clients on my own! As a Registered Dietitian, it's clear that this company is paying full attention to the need of nutrition professionals moving into private practice and bridging the knowledge and practice gap thoughtfully and seamlessly. Starting a private practice is an intimidating process that is complex and confusing. Thanks for building and continuously improving a product that's simple to use, so that nutrition and health professionals like myself can focus on doing what we love.

Vendor Response

by SimplePractice on November 21, 2018

Hi Jamie, we're happy you discovered us, too! We're proud to support the work that you do.

- Gillian from SimplePractice

Simple Practice

Aug 04, 2014
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pretty easy to set up considering how many clients I had to transfer to the new program. I like the way the calendar syncs with my ical. I like having all the information in the cloud so I can access on all of my devices (mac, iPad, iPhone). Entering appointments and payments works well. The client portal is a good way to get new clients into the system.

There are several things that I have not been able to work out thus far and I do not think the support has been that good. There seem to be a limited number of features to get help with and thus far my email question did not give me a very good answer. I tried the 800 number but have not as yet heard back. Not sure what the turn around time on that is. Biggest problem comes with the billing. There seems to be no way to put past due balance on the superbill or to include no show appointments that need to be paid by the client even if they are not to be paid by insurance. When the balance due does not match the services provided for that month it is confusing for the client. Also not sure how to print a client face sheet to put in a paper chart. Several other questions I have not been able to find answers to. Hope to get more help when I talk to a live person.

Overall, I am hopeful this will turn out to be a flexible enough program to allow me to make it work for my practice. I have only been trying it for 4 weeks.

(Updated 8/5): Just got off the phone with Howard at Simple Practice in response to my earlier review. He shared that simple practice prides itself in very good and prompt customer service. To that end he had called earlier today but did not leave a message. He was very attentive to all of the concerns raised and explained how as simple practice continues to grow and modify its product there may be ways to manage the issues that I raised. He explained how the company develops the software to be attentive to its customers needs and must weigh pros and cons of certain features based on feedback of the users. So I am revising my earlier comments to say that Howard at Simple Practice was indeed responsive to my concerns about the program and seems to be working very hard to make a product that is easy to use and responsive to the varied demands of its customers. Kudos to him and his company for that.

Capterra loader

Great EMR, Highly Recommend!

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of having everything I need in one place. From scheduling to billing, it's all within a few button clicks. The customer service is hands down some of the best I've experienced. I've never had to wait more than a few hours for a response to my problems.

Cons: Nothing! There are a few things that can use minor updates but the Simple Practice team is always open to/actively searching out ways to make the platform better for all members.

Overall: As a solo practice Speech Language Pathologist, I had a difficult time finding an EMR that fit my needs. The rehab therapy based EMRs were SOO expensive I couldn't justify the price. I stumbled upon Simple Practice and haven't looked back. While SP was initially mental health based, they have whole heartily embraced the rehab therapy (and other) professionals. SP has reached out to me several times to see specifically what they could do to make the platform better for Speech Therapists and have delivered each time!

Vendor Response

by SimplePractice on December 07, 2018

Alyssa, thank you so much for sharing your experience with us and for helping us enhance SimplePractice for all SLPs. I'm so happy to hear you've found a software that fits your practice's needs!

-Marlina from SimplePractice

Finally found what I was looking for!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great for a single practitioner speech therapy private practice... Love that you can easily sigh up for a free trial without having to do a demo first. Gives you a chance to navigate the system a bit so that you know if you like it generally and gives you time to then be specific about questions you might ask during the demo. Has great HELP features! There are a ton of videos, articles and how to's which made it easy and less intimidating then other practice management software I've tried out. I felt very supported through my entire free trial and felt that there was always an answer to all my questions- whether it was finding it on my own through the HELP feature or by asking my personal help assistant. I was able to get a one on one session very easily and felt she was very thorough and knowledgeable.

Cons: Since I treat children in my practice. I'd like some of the features to be more family friendly. Like having a place to put two parents in the demographic page (also being able to customize demographic page to my needs). Also would like to be able to have "client parent" to be a choice in the drop down to customize messages so that they go out with the parent's name instead of the child's.

Overall: Makes managing my practice easy. Has everything in one place, is HIPPA complaint, very user friendly, love the client portal feature (all paperless is the way to go now a days). Thanks SIMPLE PRACTICE!!

Vendor Response

by SimplePractice on November 06, 2018

Kira, we're so glad that SimplePractice was what you were looking for. Welcome to our community - we're happy to have you on board.

- Gillian from SimplePractice

A good software with the potential to be great with each addition and update

Jan 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: Interface is attractive and relatively intuitive, regular features added and updated, good community forums, good for automation if you have everything st up correctly.

Cons: Don't have the option to schedule payments (only have the option to schedule next day which isn't helpful for me as anything I'm scheduling payment, it is around a patient's specific date needs i.e. payday), only can use Stripe, can only mark credit payment either as manual or as Stripe (rather than have multiple system options to mark on invoice; square in person or paypal, different patients have different preferences and I want to be able to accommodate the all as well as when a patient pays in multiple forms like half cash, half card), no phone session option (only in office or virtual telehealth), intro emails sent like you would just reply to them (i.e. asking direct questions, asking how they can help, etc) but you have to take an extra step and open a ticket for actual help, wish I could enter apple ID emails into the phone number section so some patients could get the text appointment reminders through that.

Vendor Response

by SimplePractice on January 25, 2019

Hi Rachael,

Thank you for your thoughtful and candid review. We appreciate hearing how we could improve upon our platform and take customer feedback like this very seriously. Please feel free to write into us if there's ever anything you'd like clarification on.

- Natasha from SimplePractice

2019 Review

Jan 23, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I was already using this software in a group practice and since I was familiar with the program and found it easy to use, I incorporated the same software for my independent practice. Right now I am using the basic features of scheduling, uploading documents, and storing notes for my independent practice. However, I know we take it a step further in my group practice by using the billing features for insurance. Although I haven't needed to contact customer support at this point, they were sending me messages in the beginning checking in to see how I was adjusting. They also have self-help videos along the way to assist. Of all the forums I've read on best software to use, SimplePractice is always highly recommend.

Cons: Sometimes a client's copay/payment isn't always correct when on the calendar and having the brief overview box appear after clicking their name. I always go to their specific chart to check.

Overall: Up to this point it' been beneficial.

Vendor Response

by SimplePractice on January 25, 2019

Chelsea, we¿re so glad to hear that you¿re enjoying using SimplePractice so far - we¿re glad that you chose to stick with us when you went from your group practice to a private practice.

- Gillian from SimplePractice

Student's perspective

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: I love that the software is all inclusive and compliant. As a student doing an internship, I don't necessarily have access to the resources of a big established practice. Once my internship is complete, I expect to be able to simply make a few profile changes and move right into my own practice with the software. As a student, every penny counts, and the monthly charge is manageable for me.

Cons: My least favorite feature is that website function. I understand why you wouldn't want to change your client portal URL on a whim, but once I am ready to start my own practice, it looks like I will have to create a new account to update my client portal URL which is a bit of a bummer.

Overall: Because I have multiple intern sites, I can easily manage my case files from either location and that is a huge plus for me. I have not yet had the need for several of the functions available such as billing insurance, but it looks just as simple as everything else and I expect it will be as easy as the insurance providers allow.

Vendor Response

by SimplePractice on August 31, 2018

Hi there, thanks so much for your positive review! We're glad you find SimplePractice all-inclusive and compliant. We can actually unlock your Client Portal URL on our end easily - just shoot us a message through the Help bubble when you are ready to start your own private practice, and we can get it updated for you. Thanks for choosing us, and best of luck in your internship!

- Gillian from SimplePractice

I love Simple Practice so much, I've bought it twice!

Aug 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use

Aesthetic

Customer Services

Client Portal

Appointment Reminders

Ease of recording payments

Cons: The aesthetic look and feel of the notes and intake/practice policy forms and the lack of advanced editing/formatting tools. There has already been a lot of improvement in this area since I started with SimplePractice and I've been told more is on the way.

Overall: I decided to try SimplePractice first as an intern and it made my life SO much easier than colleagues who were using Word for notes, Excel for tracking payments, some separate program or a paper calendar for scheduling etc. Now since graduating, I've become part of management at the organization I was an intern at and have implemented SimplePractice for the entire internship program. There have also been two separate occasions where a feature wasn't working how I anticipated or didn't exist yet and both times, SimplePractice has been able to make the changes I suggested - they take suggestions from their customers very seriously! I will never not use SimplePractice!

Vendor Response

by SimplePractice on August 31, 2018

Karissa, wow! We're so glad that you chose SimplePractice for your private practice after you used it as an intern. That's wonderful! Thanks for choosing us (twice) and for being a part of our community - we're so glad that you love how flexible and innovative our product is.

- Gillian from SimplePractice

Well rounded and user-friendly

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software allows me to be the therapist I want to be! It is very easy to use with one program for scheduling, claims, invoices, intake, support documents, tutorials, and even using the microphone on my cell to create progress notes.

Cons: There are some features that I wish were included: paste and copy mental status exams, auto-correction for spelling in progress notes especially words used consistently (i.e., anxious), and allowing me to correct claims and not send completely new claims.

Overall: Generating claims and invoices simplify my experience as an independent therapist. Having a protected site that allows me to schedule, create notes, connect with clients, have support for glitches, and forms that I can adapt if I choose have been especially important for me moving from working with an agency to private practice. Thank you Simple Practice and all who make it happen!

Vendor Response

by SimplePractice on November 21, 2018

Renee, we're glad that SimplePractice allows you to be the therapist you want to be. We're so proud to support the work that you do - thanks for being a part of our community.

- Gillian from SimplePractice

It is a relatively simple EMR to use, but a few additional features would be nice.

Mar 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to have patients book online is helpful. I really like being able to send pt's intake forms as soon as they book online and being notified when they have completed all documentation. It is pretty simple to set up your availability and schedule appointments. It is easy to keep track of pt's balances and generate invoices. Although, I haven't used the pre-payment feature yet, I think that will be a great feature to be able to utilize. The amount of storage they provide is great!

Cons: It would be nice if information from forms would flow or populate automatically into evaluation or tx notes. Having additional options when creating notes templates would be helpful, the choices are a little limited. I find that I end up with a lot of free text in my notes, which takes a little longer to document. I would like to be able to better distinguish my clinicians for clients when scheduling online. The customer support team is very responsive; however, it would be helpful if there was a number to call to resolve issues quicker at times. There are certain problems I had that took several back and forth emails, that I think if I could have spoken with someone the problem would have been resolved quicker.

Vendor Response

by SimplePractice on March 23, 2018

Hi Jill,

Thank you for your review! I'm so glad to hear you're enjoying some of the features in SimplePractice. We are constantly working to become the best platform possible. To stay in the loop with what we' re working on please check out our product roadmap blog: https://tinyurl.com/y8hklj7b.

Best,
Niki

Capterra loader

Great Product

Aug 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There are so many things I like about this software...the ease to use, the ability to incorporate my needs (forms, documents), great support, the telehealth option, the messaging section...with just beginning in the mental health profession, this software makes it super easy to work on being successful.

Cons: If I had to pick a con, it would be that client's can not attach documents in the portal. For example, I send out homework on a word document, but they cannot complete it and send it back through the portal. Though I call this a con, what is great about the SimplePractice team, is that they are continually working to make the software better and more user friendly. They are working on this concern as I type. So, that is why I have a hard time picking out a con...the team is here to make the process easier and more efficient.

Overall: Having just graduated and began my professional endeavors, I have not had a lot of EHR experience. That I used in internship was very unfriendly for the user and I was not impressed. I came across SimplePractice, took it for a spin and was enthralled with the ease of the software program and the willingness of the team to help. I have attended several classes thus far and I am going to use my one-on-one soon. I look forward to this program being a part of my success.

Vendor Response

by SimplePractice on August 31, 2018

Donald, we're so glad you're enthralled with SimplePractice - we're proud to support you in your new private practice! We're always working to make your experience better, including building new features to support your practice. Thanks for being a part of our community - we're here to help!

- Gillian from SimplePractice

Easy to use, simplified our paperwork process, streamlines our entire practice.

Oct 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Our group likes keeping things paper free (for the most part) by completing intakes, chart notes, contact notes, and initial paperwork online. It saves us time when parents can do paperwork online and we don't have to worry about them mailing in forms or taking time to fill them out in the room with us. Secure messaging makes it easy to touch base with clients and assist with scheduling. Online scheduling reduces our time spent on the phone to reschedule folks. It's great to be able to keep everything in one place whether it's designed in the SP templates, or we upload our own stuff, it's still all right there.

Cons: The group features could use a little love. We have interns in our practice, and currently, they are not able to send notes to the supervisor without locking them (which means they are no longer able to edit). This feature would save us time (we found a workaround but it does take effort). Also, the administrator has to turn on/off secure messaging and it would be great for clinicians to be able to make these choices. The treatment plan is also not customizable and the format currently used does not meet our needs. It takes extra time to upload treatment plans (as we do not use the SP version) however at least we have that capability!

Overall: It saves our practice time, less money spent on office supplies, and easy chart organization.

Vendor Response

by SimplePractice on November 03, 2017

Hi Alyssa - Welcome to the SimplePractice community! It's great to hear that using SimplePractice has helped your practice move towards being paperless!

SimplePractice really does make the process of running your practice SIMPLE

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love that this is an all inclusive, comprehensive software system that allows for everything from scheduling to billing/payments to documentation/record keeping. The cost is very reasonable for all that you get and it is very user/client friendly. Clients are able to easily schedule sessions through the client portal. The system provides basic templates for all intake and consent forms, reports, progress and/or psychotherapy notes; they also allow for customization of all these forms. They have an 'autopay' option for clients to be automatically charged after their sessions, which makes life much easier for both the client and the provider in terms of ensuring payments. SimplePractice has thought of just about everything.

Cons: General scheduling is excellent but when it comes to more specific requests having to do with scheduling, providers have to go in manually to make adjustments (i.e. recurring appointments; when setting a recurring appointment, scheduling system does not recognize when there is a day off or double bookings).

Overall: I would highly recommend SimplePractice to anyone who needs a software system to manage their practice.

Vendor Response

by SimplePractice on December 07, 2018

Hi Debbie,

Thank you so much for writing such a positive review for SimplePractice. I'm so glad to hear it its making running your practice a whole lot more simple. To see what we're working on feel free to check out our product roadmap:
https://support.simplepractice.com/hc/en-us/articles/115005264123-SimplePractice-Product-Roadmap - Niki from SimplePractice

Great customer support and practice infrastructure

Feb 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SimplePractice was recommended to me a physical therapy colleague out on Montana (I'm in Washington). I couldn't find any other PTs around me using it, l however, I am really surprised that more aren't! It supports both insurance and cash-based practices. The features I love: easy scheduling for patients, secure messaging portal, automatic invoice generation, note storage, and telehealth. To the best of my knowledge, no other physical therapy compatible platform offers this much while being able to handle insurance. While I am cash-based now, I am looking forward to signing up for insurance--great to see that this is an option.

Cons: The HIPAA Notice of Privacy Practices was not specific enough for Washington according to my lawyer. It would be awesome if all the forms were compliant in each state, such as a Release of Information, but I get that there are some nuances to that. I could dream about some other features to add, such as customer relationship management or marketing.

Overall: SimplePractice meets all of my needs. I'll admit I was a little frustrated at first trying to figure out where things are located (consents are in a separate spot from other forms), but the help support makes everything crazy easy. I feel like the support is custom, versus copied and pasted directions that aren't specific enough for me.

Vendor Response

by SimplePractice on March 01, 2019

Katherine, we¿re so glad your physical therapy practice is running on SimplePractice now. We¿re proud to support you! Thanks for choosing SimplePractice as your EMR. - Gillian from SimplePractice

Pretty solid platform

Dec 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really appreciated that ability to schedule online, keep tracks of notes, upload both business documents and documents to share with clients, as well as the invoicing and superbill features.

Cons: I felt like the location of certain features seemed a bit confusing. I felt like I had to click all over the place to find what I was looking for and it wasn't the most intuitive in this regards. The settings feature would have been useful to have on the sidebar where many other features/functions are located. I feel like there are some cheaper alternatives that are also viable, but the headache of changing platforms at this point doesn't make it worth it.

Overall: Overall, SimplePractice seems to meet my current needs. I think that there are plenty of informational/instructional videos to help with any issues that come up, and support staff respond in a reasonable amount of time. I have previous experience with Counsol and I liked that this had the tele-therapy option included in the monthly price and wasn't an add on feature, as this really does make this on the higher end of costs from what I've seen.

Vendor Response

by SimplePractice on December 07, 2018

Hey Karen,

We appreciate your thoughtful feedback. We always want to ensure that our product is as intuitive and helpful as possible, so please feel free to reach out to our Success Team if needed. We are proud to be a part of the transformative work that you do!

-Melinda from SimplePractice