--- title: "SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SimplePractice the right Mental Health solution for you? Explore 2828 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130710/SimplePractice/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- SimplePractice 4.6 (2828) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of SimplePractice Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews JY Jessica Y OwnerMental Health Care, Self-employedUsed the software for: More than 2 years. “It offers all the features I need as a medical provider: customizable templates, ability to add various codes, built in billing, analytics, secure messaging, questionaries which can be scheduled to be sent to patients prior to each appointment.“ June 23, 2026 RR Robyn R Owner and therapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the time to do research and find a new platform.“ March 27, 2026 Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Works great for virtual appointments: automated appointment reminders via phone, text and email that seemlessly link to opening up the app for video appointments.“ March 29, 2026 TW TIFFANY W Director of Operations and Lead TherapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week.“ December 21, 2024 AA Andrew A TherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on your personal calendar.“ March 12, 2025 CA Chelsea A PractitionerMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Some features were not utilized for groups, prescribing, etc.“ May 12, 2026 JN Jennifer N PsychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “The scheduling includes the billing codes, alerts before each session and much more so it’s not something easily recreated in google calendar. And now that other calendars and Simple Practice can sync, it makes my weekly schedule that much more simple.“ February 22, 2025 KR Kristel R Owner and Mental Health TherapistMental Health Care, Self-employedUsed the software for: I used a free trial. “They also consistently raise prices for their current customers at well above market increases and charge extra for very basic features that are included in other EHR's basic plans. “ January 2, 2025 ## Showing most helpful reviews Showing 1-25 of 2828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alan J. Chief Psychologist Mental Health Care Used the software for: 2+ years ### "Great, High Quality All-in-One Platform. " March 10, 2026 5.0 I am a very satisfied customer, and I did a ton of research before choosing Simple Practice. The fact that they've kept the price stable while introducing excellent upgrades is appreciated! Pros A true all-in-one solution, but not at the expense of quality or innovation. While I've rarely needed customer service, they were quite responsive and communicated well when I did. Cons It's a little hard to set up adult family therapy, and I wish the telehealth option allowed a single link that could be reused for each session. Review Source SC Shirita C. Mental Health Professional Mental Health Care Used the software for: 2+ years ### "Simple Practice Review" February 20, 2025 5.0 I am very satisfied with Simple Practice. It is a very robust EHR for the price point. Pros Having Wiley Treatment planner integrated into the software saves me so much time! Cons I don't have any negative concerns about Simple Practice. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Limited features and the system was often experiencing errors with saving. Review Source VR Verified Reviewer Founder, Counselor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not Good at all, stay away from this company" August 9, 2025 1.0 My experience with SimplePractice was not good at all. I will purposely and actively warn others to not use this service. Pros There really was not anything about this platform that I liked. I thought initially the layout seemed more intuitive but as I started using it, it clearly was not. Cons I’ve been unable to reach SimplePractice support despite multiple attempts. I had a meeting scheduled for 10:30 AM, but no one showed up, and there’s been zero communication. This is unacceptable for a platform that professionals rely on to run their practice. Review Source SS Stephanie S. LCSW Individual & Family Services Used the software for: 1-2 years ### "Simple Practice, A Very professional EHR for Clinicians." April 2, 2026 5.0 Very professional up until the time I had to leave due to rising costs. They were even helpful in enabling me and instructing me on how to download my files safely and securely. I left feeling nothing but respect and gratitude to them. Pros Simple Practice was very easy to use and was very consumer friendly. I trusted that my files were safe and encrypted and HIPAA compliant. Cons The cost began to become a little too expensive for a one person business. Perhaps it is more cost effective for larger companies to use. Review Source FD Fran D. Clinical Psychotherapist and Director Mental Health Care Used the software for: 2+ years ### "Looking towards the future" March 25, 2026 4.0 Our overall experience has been good. The cost is the a big draw back and we have been looking at different options. Pros The ease of use. Appt mgmt set up. We have been overall happy with it. We have not used customer support to provide an review on it. Cons Cost! At times the links are not working for virtual sessions. We will have to send the link to them separate. Review Source BM Byron M. Medical Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Charged me - then said I was "risk", terminated no refund!" June 23, 2025 1.0 So I signed up for this software a month ago and had fun trying it out. Everything checked out. When the trial ran out, I purchased a month for 55$ and filed an insurance claim on 2 appointment dates for a patient. Later that day, my son added his Chime account to the Online Billing setting of our control panel, and it said we were verified. The next day, we received an e-mail saying our account was "under review", and today we got notified that our account was being terminated with no refund. These people didn't even give an explanation. Pros Simple layout and easy to use design. Cons Terminated me for no reason, and refused to give a refund. Switched from [AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/) a cheaper alternative and not such a complicated design Review Source LB Latasha B. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Great software to keep EHR simplified" January 26, 2026 5.0 Pros I loved the simplicity and prefilled templates, this software was very user friendly and integrated well with external calendar and payment processing. Switching to another EHR system was seamless. Cons The price is what I liked least about SimplePractice and some templates were too general and not specifically tailored to my family practice specialty. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/) Reason for choosing SimplePractice It was recommended by a trusted colleague. Review Source Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: 1-2 years ### "Smooth Platform for virtual appointments" March 29, 2026 5.0 Overall, the platform works well for video virtual appointments, allowing the practitioner to chart at the same time. Pros Works great for virtual appointments: automated appointment reminders via phone, text and email that seemlessly link to opening up the app for video appointments. Cons No option for clients to manage making new appointment times with practitioners. The phone reminder has an option for canceling the appointment; the text and email options do not. Review Source SG Shea G. Counselor Health, Wellness and Fitness Used the software for: I used a free trial ### "Wonderful product, maybe not the best choice for solo private practice" April 20, 2026 3.0 SimplePractice was my initial stop when looking for HIPAA compliant charting, however, as a counselor in solo private practice, it isn't the option I ended up going with due to it not being the best value for the money. If other options provide the same level of service for less money it's a no brainer. Pros SimplePractice provides an all-in-one space to create templates for critical HIPAA compliant functions such as charting and appointment management. The user interface is quite easy to use and intuitive. While I never experienced any bugs or issues, and so never needed to contact their customer support, I'm sure it was as high quality as their product. Cons For the purposes of my solo private practice, SimplePractice simply wasn't the best value for the money. Review Source KL Kare L. Therapist Mental Health Care Used the software for: 2+ years ### "Easy to use, but too expensive" March 25, 2026 4.0 Overall it’s nice to use and understand. It’s streamlined for my clients which is helpful as many clients have anxiety. Pros I like the ease of appointment management. I don’t get too many disruptions. It feels very streamlined. Cons I think simple practice charges way too much and they keep raising their rates. It feels a bit predatory. Review Source EM Erica M. Client Care Coordinator Mental Health Care Used the software for: 6-12 months ### "A great system for practice management - but not for MY group practice." January 15, 2025 3.0 In the beginning we were excited about the prospect of moving to this system, but ultimately, it did not meet our needs and did not offer the flexibility to adapt the features to accommodate. I believe it would be a great option for an individual in private practice, but did not work for us as a larger group practice. Pros We moved from a system that was very antiquated and simple to this platform and so the features that it offered were new and exciting. We were able to manage electronic documents digitally which we had never done before, run reports, manage schedules all in one place, and claims and billing were all in one place. Cons Because it is a system built to accommodate any type of practice, it did not work for our unique and specific needs. We had many issues with reports processing correctly, were losing information, and there were inefficiencies in the way that claims and payments processed and posted. Switched from [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Because the new version of the program we were in would not allow us to integrate our old records and was not efficient enough for us to choose it as our primary EHR if we had a choice. Review Source TW TIFFANY W. Director of Operations and Lead Therapist Mental Health Care Used the software for: 2+ years ### "It was great when it was great, I guess!" December 21, 2024 1.0 I have had Simple Practice for over 3 years. At first things were lovely, little connection and tech issues and the it was a very reliable system to use. Once SP increased there prices, the quality of the telehealth functions severely decreased. Even my clients make jokes about how unreliable the telehealth features are. I am almost embarrassed to continue using the software. Effective 1/1/2025, I will be leaving SP and going to Carepatron. I am excited about this change as the prices are great (more than $60 less per month) with more features, including AI integration. They also have the option to use ZOOM which is synced with their platform. I am excited about the change and simply can no longer support Simple Practice. It was great when it was great, I guess! Pros Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available. Cons Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice It was highly recommended at the time by colleagues. Review Source AB Ashley B. Speech Language Pathologist, CEO Medical Practice Used the software for: 6-12 months ### "Great for Solo Therapist" November 13, 2025 4.0 SimplePractice was a great EMR when I was a solo therapist. I did have to spend a lot of time creating the templates for SOAP notes, Progress Notes and Evaluation reports. Overall, it was a good product for the money. Pros This is a cost effective EMR compared to others. Scheduling and using the patient portal was easy and real customer support was available if I had questions. Cons In the beginning of my practice, I had difficulty creating templates. I was also unable to have temporary student accounts for graduate student supervision. Review Source SL Selena L. Owner Mental Health Care Used the software for: 6-12 months ### "Weighing my Options " January 10, 2019 4.0 Pros Patients’ portal page; appointment calendar; ability to create documents; learning videos, and patients’ messaging feature. Cons 1) Billing/ledger features - access and data entry process still need tweaking. 2) No access option for non clinical office manager and records department staff. This is an issue when you have in-house staff members tasked with printing completed administrative documents such as privacy notice, release, and consent for services and are also tasked with verifying the accurate completion of these administrative forms and cannot tend to these assigned duties due to no access policy; Simple Practice only gives form access to clinicians. Review Source Response from SimplePractice January 11, 2019 Hi Selena, Thank you for your candor in writing this review. The workflow issues you mentioned around administrative access is definitely something we are working on updating in future releases. You can see the features that are taking top priority on our Product Roadmap: https://support.simplepractice.com/hc/en-us/articles/115005264123-SimplePractice-Product-Roadmap Please reach out if there's anything we can do to help. - Natasha from SimplePractice AH Adeline H. QMHP Mental Health Care Used the software for: 6-12 months ### "Good software " July 29, 2025 4.0 I liked it, wasn't horrible wasn't amazing but it was helpful for charting and appointments and the interface was good to use Pros user interface was good and making appointments was easy i liked how i was able to send notifications to my clients Cons pretty expensive for smaller practices and had some bugs occasionally that were annoying but eventually were fixed Review Source AG Alexandra G. SLP Hospital & Health Care Used the software for: 1-2 years ### "All in One" May 27, 2025 5.0 Pros The ability to have HIPAA complaint all in one site such as, saving contact patient information, insurance, billing notes, etc. Cons Too many clicks at times that could be changed by having a pre saved note to modify by current session. Cost. Review Source BB Bronwyn B. Lab technician Construction Used the software for: 6-12 months ### "Very easy and quick to use. " July 7, 2025 5.0 My experience has been very good. Its very qucik and easy to use for my kids. It hekps me keep their appointments and bills due organized. Pros I really like how simple it is to schedule an appointment. I like that when i pick a day it lists all the available times i can choose from. Each step is qucik and easy so its not overwhelming. I also like that i can view all scheduled appointments and any invoices i have paid or need to pay. Cons Sometimes its difficult to get logged in using my gmail account. It doesnt want to click on it rather open and email to send. Review Source CL Chatham L. Outpatient Therapist Mental Health Care Used the software for: 6-12 months ### "Overall one of the best" April 7, 2025 5.0 Simple Practice is definitely one of the better mental health platforms I have used - it integrates a lot of different features in user friendly ways, makes documentation quick and easy, and it allows you to easily communicate with clients for services and necessary paperwork. However, I wish it would gather more analytics on clients, client insurances, assessments, and billing. Pros Simple Practice allows you to complete documentation very quickly and easily by toggling client information from prior notes and documentation in real time. Cons I would like to see more client data analytics available for providers. Review Source AA Andrew A. Therapist Mental Health Care Used the software for: 6-12 months ### "Simply Great!" March 12, 2025 5.0 Pros SimplePractice is super easy to learn and use. I love the integration with treatment planners to make diagnosis and treatment planning easier than ever. SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on your personal calendar. I haven't had any major issues with SimplePractice that were not quickly remedied. Cons There is not much to dislike about SimplePractice. It does what I need it to do and allows customization by the users. Review Source JW Joneé W. Clinician Mental Health Care Used the software for: 1-2 years ### "Good software, more features needed" February 19, 2025 5.0 Overall, good experience from the onset. Communication however, was a bit challenging when seeking support. Pros The simplicity of the software and its ease to use. Cons There weren’t a lot features like option to mass message clients, differentiation between appt types and portal options for clients. Review Source KP Katerina P. therapist Mental Health Care Used the software for: 1-2 years ### "Started off good" March 3, 2025 3.0 SP was familiar enough to TYH that it was fairly easy to get started using it. Where I ended up moving to another platform was when there was a shift in how data was going to be collected and used, and I needed a platform that was less visually distracting. Pros SP was straightforward to use and had a lot of features that would be helpful for the solo practitioner as well as someone who was supervising pre-licensed folks. Cons The interface is a little too busy and for some may be a bit overwhelming or distracting. Review Source MV Mary V. CEO of LMFT Private Practice Mental Health Care Used the software for: 2+ years ### "Not Economical for my needs but a great platform overall" February 6, 2025 4.0 Fine. Helpful support team, user friendly Pros User friendly, logical interface, many ways to use it Cons Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another platform Review Source OA Omonoh A. Licensed Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "Simple Practice is Pretty Good!" January 23, 2025 5.0 I have had a good experience so far and enjoy having my client's be able to schedule themselves and have ease of use. Pros I really like that it is user friendly and can incorporate video conferencing for individuals and groups. Cons I don't like the difficulty with billing sometimes which causes some issues. Review Source AM ALEC M. OWNER Health, Wellness and Fitness Used the software for: 6-12 months ### "GREAT MOBILE APP" February 21, 2025 3.0 Pros MOBILE APPLICATION IS STANDALONE IN THE MARKET Cons WASN'T AS ROBUST AS OTHER TOOLS AVAILABLE Review Source VR Verified Reviewer Assoc. Dir Non-Profit Organization Management Used the software for: 2+ years ### "Makes things really easy and simple." December 23, 2024 5.0 I have had a really positive experience so far. Pros It helped me with navigating my own health care needs and made things really simple Cons I honestly can't think of anything. It has enabled things really easily. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.