--- title: "SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SimplePractice the right Mental Health solution for you? Explore 2827 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/130710/SimplePractice/reviews/" page_type: "reviews" language: "en" --- SimplePractice 4.6 (2827) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of SimplePractice Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Works great for virtual appointments: automated appointment reminders via phone, text and email that seemlessly link to opening up the app for video appointments.“ March 29, 2026 RR Robyn R Owner and therapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the time to do research and find a new platform.“ March 27, 2026 JY Jessica Y OwnerMental Health Care, Self-employedUsed the software for: More than 2 years. “It offers all the features I need as a medical provider: customizable templates, ability to add various codes, built in billing, analytics, secure messaging, questionaries which can be scheduled to be sent to patients prior to each appointment.“ June 23, 2026 TW TIFFANY W Director of Operations and Lead TherapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week.“ December 21, 2024 Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Overall, the platform works well for video virtual appointments, allowing the practitioner to chart at the same time.“ March 29, 2026 FD Fran D Clinical Psychotherapist and DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “At times the links are not working for virtual sessions.“ March 25, 2026 AA Andrew A TherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on your personal calendar.“ March 12, 2025 CA Chelsea A PractitionerMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Some features were not utilized for groups, prescribing, etc.“ May 12, 2026 ## Showing most helpful reviews Showing 1-25 of 2827 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alan J. Chief Psychologist Mental Health Care Used the software for: 2+ years ### "Great, High Quality All-in-One Platform. " March 10, 2026 5.0 I am a very satisfied customer, and I did a ton of research before choosing Simple Practice. The fact that they've kept the price stable while introducing excellent upgrades is appreciated! Pros A true all-in-one solution, but not at the expense of quality or innovation. While I've rarely needed customer service, they were quite responsive and communicated well when I did. Cons It's a little hard to set up adult family therapy, and I wish the telehealth option allowed a single link that could be reused for each session. Review Source SC Shirita C. Mental Health Professional Mental Health Care Used the software for: 2+ years ### "Simple Practice Review" February 20, 2025 5.0 I am very satisfied with Simple Practice. It is a very robust EHR for the price point. Pros Having Wiley Treatment planner integrated into the software saves me so much time! Cons I don't have any negative concerns about Simple Practice. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Limited features and the system was often experiencing errors with saving. Review Source MT Madeline T. Licensed Professional Counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "Good but not worth the money" March 27, 2026 3.0 It was overall good. I liked how easy the forms were but I felt the portal and scheduling was clunky. Pros I loved how you could scroll through notes and see everythign it one. place. It was so easy to review the past few sessions, which I have not found on other EHRs besides CarePatron Cons The cost is not worth it at this point. There are other EHRs tha twork as well, especially for small practices that don't use insurance. Review Source SS Stephanie S. LCSW Individual & Family Services Used the software for: 1-2 years ### "Simple Practice, A Very professional EHR for Clinicians." April 2, 2026 5.0 Very professional up until the time I had to leave due to rising costs. They were even helpful in enabling me and instructing me on how to download my files safely and securely. I left feeling nothing but respect and gratitude to them. Pros Simple Practice was very easy to use and was very consumer friendly. I trusted that my files were safe and encrypted and HIPAA compliant. Cons The cost began to become a little too expensive for a one person business. Perhaps it is more cost effective for larger companies to use. Review Source KW Kristin W. Owner and Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "A modern secure practice system." December 20, 2024 5.0 It was pretty easy to set up and I'm still continuing to find extra features they offer. I like that they take cyber security seriously. I'm not sure why there are negative reviews about customer service as they have been quick to get back to me. Pros The calendar is great, easy to use and you can see the times client's are scheduled. You can set up notifications to be alerted about appointment times. The customer service has been helpful and they are quick to get back to me. They offer a lot of great features. Cons I would prefer more customizability with the invoices and Superbills. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Reason for choosing SimplePractice I liked Simple Practice's calendar better, they offered a lot of features, and it was easy to use and set up. Switched from [Psyquel](https://www.capterra.com/p/69929/Psyquel/) Psyquel's customer service became an issue in 2024 after it was bought out. The system is outdated. They haven't made any real changes since I started with them over ten years ago. I worried about their security. It's quite basic and doesn't offer many features. Review Source AG Allison G. Therapist Mental Health Care Used the software for: 2+ years ### "User Friendly " January 31, 2025 5.0 Overall it’s my favorite ehr platform because it’s so easy to navigate. Pros User friendly, the templates are helpful and easy to use, telehealth feature, and I like how the goals from the treatment plan show next to the progress notes. Cons I can’t think of anything I dislike. Sometimes the connection on telehealth sessions is poor, but that is likely not a SimplePractice issue. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Simple Practice was more user friendly and easy to navigate. Review Source TW TIFFANY W. Director of Operations and Lead Therapist Mental Health Care Used the software for: 2+ years ### "It was great when it was great, I guess!" December 21, 2024 1.0 I have had Simple Practice for over 3 years. At first things were lovely, little connection and tech issues and the it was a very reliable system to use. Once SP increased there prices, the quality of the telehealth functions severely decreased. Even my clients make jokes about how unreliable the telehealth features are. I am almost embarrassed to continue using the software. Effective 1/1/2025, I will be leaving SP and going to Carepatron. I am excited about this change as the prices are great (more than $60 less per month) with more features, including AI integration. They also have the option to use ZOOM which is synced with their platform. I am excited about the change and simply can no longer support Simple Practice. It was great when it was great, I guess! Pros Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available. Cons Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice It was highly recommended at the time by colleagues. Review Source FC Farrah C. Principal and Practitioner Mental Health Care Used the software for: I used a free trial ### "Too Expensive and Terrible Customer Service" April 26, 2025 4.0 I liked Simple Practice's product but by the time you add on all of the "extras" it gets really expensive. Pros Easy to use interface and nice features such as integration with insurances for claims Cons Customer service is not great (hard to get a real person who also then knows how to answer your question). Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Switched jobs from a company using Therapy Notes so tried Simple Practice. Therapy Notes was better. Review Source CD Coty D. Owner Mental Health Care Used the software for: 1-2 years ### "Over priced, but works" January 11, 2025 3.0 I don’t love the platform, but it works for what it is. It’s also more expensive than a lot of EHRs for pre-licensed individuals. Pros I like that it is good for the starting up clinician and that the templates are easily customized. Cons I don’t like how glitchy telehealth is, that there is not a lot of customization on the calendar screen and it can be readily confusing to someone who is trying to use the system besides just scheduling. Alternatives considered [TherapyMate](https://www.capterra.com/p/134728/TherapyMate/) Reason for choosing SimplePractice Ease of use versus the other did not come with a telehealth platform. Review Source Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: 1-2 years ### "Smooth Platform for virtual appointments" March 29, 2026 5.0 Overall, the platform works well for video virtual appointments, allowing the practitioner to chart at the same time. Pros Works great for virtual appointments: automated appointment reminders via phone, text and email that seemlessly link to opening up the app for video appointments. Cons No option for clients to manage making new appointment times with practitioners. The phone reminder has an option for canceling the appointment; the text and email options do not. Review Source Angela C. Billing Specialist Mental Health Care Used the software for: Less than 6 months ### "Simple Practice EHR" August 19, 2025 5.0 It was been very easy to learn and use. My providers like the simple notes section to document their sessions. And submitting claims to insurance is very simple. Pros We use of our outpatient clients. It's very easy to use and complete therapy notes. The customer support tickets answered in a timely manner. Cons I would like the option to apply payments i.e. grants funds to a client account if they are on a financial assistant plan. Review Source BS Bre S. MA Medical Practice Used the software for: 2+ years ### "Decent Working Program for the Medical Field" August 1, 2025 3.0 I think it is a decent program to have but definitely depending on the specialty that is using the program. Pros I like how it was easy to navigate through the program, and things were easy to determine what they were. Cons I didn't like the constant need for update or the bugs that would occur when sending messages or prescriptions. Review Source HA Harry A. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Simple Practice = terrible customer service" July 8, 2025 2.0 I really regret using Simple Practice. It’s OK until you have a problem, and when you have a problem that is a result of a glitch in their programming, you’ll get no help for quite a while. Pros It’s relatively easy of use. It is inexpensive for a sole practitioner. That is the only good thing I can say about it. Cons Its customer service is dreadful. You’ll be chatting with robots that can’t understand your question. Then you chat with a specialist who says something got fixed but it didn’t. Extremely hard to get a person on the phone, unless you are a premium customer meaning you pay extra for decent service. In the end after three hours the problem wasn’t fixed and I never got a phone call. Review Source VR Verified Reviewer Strategic officer Accounting Used the software for: I used a free trial ### "All-in-One Practice Solution" November 17, 2025 5.0 Clean, user-friendly design minimizes clicks and learning curve. Streamlined workflows—automated invoicing, superbill generation, eligibility checks, claim submission. Pros SimplePractice shines for its easy design, telehealth, billing tools, and smart automation. Workflow efficiency: "Time-saver" reducing administrative burden Cons Limited customization/reporting, lacking full API integrations. Occasional instability or missing client portal features, and support primarily via email/chat. Review Source SB Samantha B. Manager Prescriber Medical Practice Used the software for: 6-12 months ### "exactly what a healthcare practice needs." May 7, 2025 5.0 Pros SimplePractice has been everything for my practice: flexible, intuitive, transparent, and honest. Their email support is responsive and helpful—exactly what a healthcare practice needs. Cons Simple practice does not have many cons. I would like an easy feature to send the pharmacy preference to patients. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Review Source EP Elizabeth P. Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Truly “simple” to use" April 4, 2025 4.0 It was a really great starting HR when I was billing insurance and didn’t have many other needs beyond that and charting. Now I need something a little more robust so I did make a switch. Pros It truly was simple to use, especially the insurance billing integration Cons It didn’t have a lot of additional built-in features that other EHR’s have such as integrated faxing. Review Source AA Andrew A. Therapist Mental Health Care Used the software for: 6-12 months ### "Simply Great!" March 12, 2025 5.0 Pros SimplePractice is super easy to learn and use. I love the integration with treatment planners to make diagnosis and treatment planning easier than ever. SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on your personal calendar. I haven't had any major issues with SimplePractice that were not quickly remedied. Cons There is not much to dislike about SimplePractice. It does what I need it to do and allows customization by the users. Review Source KR Kara R. Licensed Professional Clinical Counselor Mental Health Care Used the software for: 2+ years ### "SimplePractice review " April 4, 2025 3.0 Was positive until there were several changes which made insurance billing much more difficult Pros Ease of use Customer service was prompt and responsive Cons Too many updates and changes at once occurred Review Source VR Verified Reviewer Owner and Counselor Mental Health Care Used the software for: 1-2 years ### "The Cost and the Features Did not Align" January 30, 2025 3.0 Pros It was easy to customize notifications that would be sent to clients. Cons The pricing structure and the consistent additions at extra costs. Review Source JK Julia K. SLP Health, Wellness and Fitness Used the software for: 2+ years ### "Nice, user friendly software" February 21, 2025 5.0 Enjoyed the software overall, great for daily documentation and scheduling Pros It is user friendly, easy to navigate and aesthetically nice Cons The evaluation template was not as detailed as I would have liked, so we would end up writing evaluations in a separate document and upload it into the system Review Source MV Mary V. CEO of LMFT Private Practice Mental Health Care Used the software for: 2+ years ### "Not Economical for my needs but a great platform overall" February 6, 2025 4.0 Fine. Helpful support team, user friendly Pros User friendly, logical interface, many ways to use it Cons Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another platform Review Source KP Katerina P. therapist Mental Health Care Used the software for: 1-2 years ### "Started off good" March 3, 2025 3.0 SP was familiar enough to TYH that it was fairly easy to get started using it. Where I ended up moving to another platform was when there was a shift in how data was going to be collected and used, and I needed a platform that was less visually distracting. Pros SP was straightforward to use and had a lot of features that would be helpful for the solo practitioner as well as someone who was supervising pre-licensed folks. Cons The interface is a little too busy and for some may be a bit overwhelming or distracting. Review Source GS Ginger S. Administrative Manger Medical Practice Used the software for: 6-12 months ### "Good "Off The Shelf"" January 24, 2025 4.0 Easy for administrative and practitioner use; intuitive for clients; less engaged in seeking out maximum coverage for clients. Pros Ease of use for the client to enter and update info. Also straightforward for administrative use related to billing and scheduling. Cons The nature of highly customizable tools sometimes comes with the extra work of identifying the settings that need to be adjusted to pull the desired data. For example, billing dates defaulting to the last billing period as opposed to client history. Also not as proactive in pursuing insurance coverage for clients. Review Source KC Kimberly C. Clinical Psychologist Hospital & Health Care Used the software for: Less than 6 months ### "All in one" February 4, 2025 5.0 It is the "all in one" that a professional needs. Pros It honors its name, it is very Simple to use, specially for medical records and professional documentation. It is helpful with scheduling appointments and billing. Cons It could be a "too simple" or basic platform for what health profesionals are used to. However, it is very helpful and gives you a new vision of keeping simple documentation. Review Source HP Hannah P. LCSW Health, Wellness and Fitness Used the software for: 1-2 years ### "Two Thumbs Up!" October 3, 2024 5.0 I have gotten very familiar with the company over the years and have really enjoyed the simplicity and effectiveness of the simple practice platform. I have recently also started using it from the client side, and like being able to know how everything is organized, and what to expect. Pros I like how easy it is to be able to access the information that I need quickly, and that it is user friendly to the point of me being able to quickly schedule and add notes to my client's charts. The Wiley notes save my life, and make me sound a lot smarter. Cons I like some of the templates that I have used at other companies, and they aren't universal to be able to use in other areas. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) I switched systems when I switched jobs. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.