# SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SimplePractice the right Mental Health solution for you? Explore 2827 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130710/SimplePractice/reviews --- SimplePractice 4.6 (2827) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of SimplePractice Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Intuitive and accessible platform 93% positive reviews out of 636 Most reviewers indicate ease of use, clear tutorials, and intuitive design simplify onboarding and daily tasks. Complex and limited insurance billing 42% negative reviews out of 208 Some reviewers report insurance billing is confusing, lacks key features, and complicates claim tracking and reconciliation. Lisa W Owner, 2 - 10 employees. "ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered this, they told us it was our problem- even though THEY set up the billing and we gave the correct information." Automated reminders boost attendance 93% positive reviews out of 268 Most reviewers describe appointment reminders as essential for reducing no-shows and keeping schedules organized. Telehealth and phone support limitations 45% negative reviews out of 196 Some users report unreliable telehealth, limited mobile functionality, and frustration with lack of live phone support. TIFFANY W Director of Operations and Lead Therapist, 2 - 10 employees. "Even my clients make jokes about how unreliable the telehealth features are." Streamlined private practice management 91% positive reviews out of 221 Most reviewers find private practice features save time, centralize tasks, and support efficient solo operations. LaShundra C Licensed Professional Counselor Supervisor Clinical Director, 1 employee. "They came up with the perfect name for this platform because it does make running my private practice simple." Email system and support challenges 47% negative reviews out of 186 Some reviewers describe difficulties with email communication, support response times, and managing multiple client addresses. Byron M Medical Assistant, 2 - 10 employees. "The next day, we received an e-mail saying our account was "under review", and today we got notified that our account was being terminated with no refund." ## Showing most helpful reviews Showing 1-25 of 2827 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alan J. Chief Psychologist Mental Health Care Used the software for: 2+ years ### "Great, High Quality All-in-One Platform. " March 10, 2026 5.0 I am a very satisfied customer, and I did a ton of research before choosing Simple Practice. The fact that they've kept the price stable while introducing excellent upgrades is appreciated! Pros A true all-in-one solution, but not at the expense of quality or innovation. While I've rarely needed customer service, they were quite responsive and communicated well when I did. Cons It's a little hard to set up adult family therapy, and I wish the telehealth option allowed a single link that could be reused for each session. Review Source VR Verified Reviewer Owner Mental Health Care Used the software for: 2+ years ### "Best EHR for solo providers" November 11, 2025 5.0 I have used SimplePractice for five years and have had very few issues. Their team is easy to communicate with and respond quickly to help solve the problem. Pros It truly is simple to use. It offers all the features I need as a medical provider: customizable templates, ability to add various codes, built in billing, analytics, secure messaging, questionaries which can be scheduled to be sent to patients prior to each appointment. Cons The cost has increased over the years which I understand to some degree is due to new features, however, I do not need most of the features they have added as a single practitioner. Alternatives considered [Luma Health](https://www.capterra.com/p/176533/lumahealth/) Reason for choosing SimplePractice It was the easiest and most recommended by colleagues. Switched from [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) I moved to private practice from a group practice. Review Source VR Verified Reviewer Founder, Counselor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not Good at all, stay away from this company" August 9, 2025 1.0 My experience with SimplePractice was not good at all. I will purposely and actively warn others to not use this service. Pros There really was not anything about this platform that I liked. I thought initially the layout seemed more intuitive but as I started using it, it clearly was not. Cons I’ve been unable to reach SimplePractice support despite multiple attempts. I had a meeting scheduled for 10:30 AM, but no one showed up, and there’s been zero communication. This is unacceptable for a platform that professionals rely on to run their practice. Review Source EJ Emily J. Operations Manager Consumer Services Used the software for: I used a free trial ### "Good for Some" December 13, 2025 4.0 It’s a great tool for some, but we determined it was not the best for our company. It is expensive and the benefits did not outweigh what we were missing that other EHRs had. Pros It’s amazing for practices accepting insurance from traditional insurance companies. The user interface for both the client and clinician are also amazing. Cons The reporting side is lacking compared to other EHRs for Therapy practices. There is also no way to use non-traditional insurances and still pull reports for how much that company owes. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) We wanted a more user-friendly interface for our team and for our clients. Review Source KW Kristin W. Owner and Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "A modern secure practice system." December 20, 2024 5.0 It was pretty easy to set up and I'm still continuing to find extra features they offer. I like that they take cyber security seriously. I'm not sure why there are negative reviews about customer service as they have been quick to get back to me. Pros The calendar is great, easy to use and you can see the times client's are scheduled. You can set up notifications to be alerted about appointment times. The customer service has been helpful and they are quick to get back to me. They offer a lot of great features. Cons I would prefer more customizability with the invoices and Superbills. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Reason for choosing SimplePractice I liked Simple Practice's calendar better, they offered a lot of features, and it was easy to use and set up. Switched from [Psyquel](https://www.capterra.com/p/69929/Psyquel/) Psyquel's customer service became an issue in 2024 after it was bought out. The system is outdated. They haven't made any real changes since I started with them over ten years ago. I worried about their security. It's quite basic and doesn't offer many features. Review Source EM Erica M. Client Care Coordinator Mental Health Care Used the software for: 6-12 months ### "A great system for practice management - but not for MY group practice." January 15, 2025 3.0 In the beginning we were excited about the prospect of moving to this system, but ultimately, it did not meet our needs and did not offer the flexibility to adapt the features to accommodate. I believe it would be a great option for an individual in private practice, but did not work for us as a larger group practice. Pros We moved from a system that was very antiquated and simple to this platform and so the features that it offered were new and exciting. We were able to manage electronic documents digitally which we had never done before, run reports, manage schedules all in one place, and claims and billing were all in one place. Cons Because it is a system built to accommodate any type of practice, it did not work for our unique and specific needs. We had many issues with reports processing correctly, were losing information, and there were inefficiencies in the way that claims and payments processed and posted. Switched from [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Because the new version of the program we were in would not allow us to integrate our old records and was not efficient enough for us to choose it as our primary EHR if we had a choice. Review Source SC Shirita C. Mental Health Professional Mental Health Care Used the software for: 2+ years ### "Simple Practice Review" February 20, 2025 5.0 I am very satisfied with Simple Practice. It is a very robust EHR for the price point. Pros Having Wiley Treatment planner integrated into the software saves me so much time! Cons I don't have any negative concerns about Simple Practice. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Limited features and the system was often experiencing errors with saving. Review Source TW TIFFANY W. Director of Operations and Lead Therapist Mental Health Care Used the software for: 2+ years ### "It was great when it was great, I guess!" December 21, 2024 1.0 I have had Simple Practice for over 3 years. At first things were lovely, little connection and tech issues and the it was a very reliable system to use. Once SP increased there prices, the quality of the telehealth functions severely decreased. Even my clients make jokes about how unreliable the telehealth features are. I am almost embarrassed to continue using the software. Effective 1/1/2025, I will be leaving SP and going to Carepatron. I am excited about this change as the prices are great (more than $60 less per month) with more features, including AI integration. They also have the option to use ZOOM which is synced with their platform. I am excited about the change and simply can no longer support Simple Practice. It was great when it was great, I guess! Pros Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available. Cons Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice It was highly recommended at the time by colleagues. Review Source BM Byron M. Medical Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Charged me - then said I was "risk", terminated no refund!" June 23, 2025 1.0 So I signed up for this software a month ago and had fun trying it out. Everything checked out. When the trial ran out, I purchased a month for 55$ and filed an insurance claim on 2 appointment dates for a patient. Later that day, my son added his Chime account to the Online Billing setting of our control panel, and it said we were verified. The next day, we received an e-mail saying our account was "under review", and today we got notified that our account was being terminated with no refund. These people didn't even give an explanation. Pros Simple layout and easy to use design. Cons Terminated me for no reason, and refused to give a refund. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) a cheaper alternative and not such a complicated design Review Source AG Allison G. Therapist Mental Health Care Used the software for: 2+ years ### "User Friendly " January 31, 2025 5.0 Overall it’s my favorite ehr platform because it’s so easy to navigate. Pros User friendly, the templates are helpful and easy to use, telehealth feature, and I like how the goals from the treatment plan show next to the progress notes. Cons I can’t think of anything I dislike. Sometimes the connection on telehealth sessions is poor, but that is likely not a SimplePractice issue. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Simple Practice was more user friendly and easy to navigate. Review Source GL Greg L. Owner-Therapist Mental Health Care Used the software for: 2+ years ### "Many Pros But more Cons" May 30, 2025 1.0 I had it for 3 years and everything started well. At the time, I was running an all-virtual private practice and it became very frustrating very fast, and I ended up resorting to Google Meets on a constant basis as a backup. The high subscription ultimately ended up becoming a financial strain. Pros SP has a lot of support behind it. If technical or other product support is needed, customer service is very responsive and precise in solution oriented results. There are also a lot of other forms of support such as self help articles and videos. SP offers a lot of features. Options for insurance claim submission. Cons \- The stability of the telehealth platform is very unsteady and unreliable. - It is highly expensive and they recently upped their monthly subscription fees. - For features such as calendar synch, one needs to upgrade to the most expensive subscription. - No auto save feature, so you constantly have to be clicking save or you'll lose progress note input. - No split picture for video and access to type progress note (other EHRs do have this). - The calendar synch option is limited. - They charge to use the CPT codes. Alternatives considered [Sigmund Software](https://www.capterra.com/p/69928/Sigmund/) Reason for choosing SimplePractice It was recommended by different colleagues. Review Source JN Jennifer N. Psychologist Mental Health Care Used the software for: 2+ years ### "Almost Too Simple" February 22, 2025 5.0 Pros I have been using Simple Practice since 2018. It seems cliche to say that this platform makes running my practice simple, but in this case that really is the best word. I think for me there are 3 things that make running my solo private practice almost too easy. 1. Scheduling. I love that I can schedule clients for weeks at a time. I can properly schedule clients who are every other week and weekly and be able to add in one-time sessions in between and minimize the problem of double booking myself. Clients can cancel themselves and I can also see who would be in person or virtual. I love that I can create any time of appointment so that I don’t schedule clients without leaving time for eating. The scheduling includes the billing codes, alerts before each session and much more so it’s not something easily recreated in google calendar. And now that other calendars and Simple Practice can sync, it makes my weekly schedule that much more simple. 2. Billing. There was lots of intimidation around bilingual insurance. Enter Simple Practice. I still cannot believe that I can submit billing for multiple clients at once with one click. That’s it. And if I ever have an issue (very rare) the customer support is so good, they give step by step instructions to fix the issue making email communications simple as well. 3. Telehealth. My clients love that they can join a session from their iPad, laptop or phone with the click of a button. This is great for adolescent clients and allows for using a backup device in the moment if a laptop or phone dies mid session. They can send a message while on session in the chat or I can share my screen to work on exercises when needed. It has been super simple to have family sessions on multiple devices when needed. Running a practice from intake to termination is so easy that sometimes I feel like I’m forgetting to do something. It’s almost too simple. But guess what, Simple Practice even alerts you when you forget to do a note or a client has an outstanding balance, so even forgetting is made simple too! Cons Wished there was a live support option - now they have added it with a higher plan so I will need to check this out! Review Source AB Ashley B. Speech Language Pathologist, CEO Medical Practice Used the software for: 6-12 months ### "Great for Solo Therapist" November 13, 2025 4.0 SimplePractice was a great EMR when I was a solo therapist. I did have to spend a lot of time creating the templates for SOAP notes, Progress Notes and Evaluation reports. Overall, it was a good product for the money. Pros This is a cost effective EMR compared to others. Scheduling and using the patient portal was easy and real customer support was available if I had questions. Cons In the beginning of my practice, I had difficulty creating templates. I was also unable to have temporary student accounts for graduate student supervision. Review Source AE Ashley E. Administrative Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Solid Interface" January 21, 2026 5.0 Pros I utilize this software as a customer of another organization, and I've found it very easy to use overall. Mostly, I utilize it for contacting my provider and managing my appointments and billing. The UI is pretty straight forward for how it displays to me, so I'm not too sure what it looks like on the back end. Cons The system settings for how it is set up is certainly unique, not quite a con, but there isn't a password for the application. I receive an email to confirm it's me, but this may be a unique setting my provider has set up. I'm not entirely sure. Review Source VR Verified Reviewer Strategic officer Accounting Used the software for: I used a free trial ### "All-in-One Practice Solution" November 17, 2025 5.0 Clean, user-friendly design minimizes clicks and learning curve. Streamlined workflows—automated invoicing, superbill generation, eligibility checks, claim submission. Pros SimplePractice shines for its easy design, telehealth, billing tools, and smart automation. Workflow efficiency: "Time-saver" reducing administrative burden Cons Limited customization/reporting, lacking full API integrations. Occasional instability or missing client portal features, and support primarily via email/chat. Review Source AG Alexandra G. SLP Hospital & Health Care Used the software for: 1-2 years ### "All in One" May 27, 2025 5.0 Pros The ability to have HIPAA complaint all in one site such as, saving contact patient information, insurance, billing notes, etc. Cons Too many clicks at times that could be changed by having a pre saved note to modify by current session. Cost. Review Source Dona S. Owner Therapist Mental Health Care Used the software for: 2+ years ### "I LOVE SimplePractice!" January 15, 2025 5.0 My overall experience with SimplePractice was AMAZING!!!!! Pros I love how easy it is to use and how user friendly it is. Cons The cost prohibited me from continuing to use the platform. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I could no longer afford the platform fees. Review Source BB Bronwyn B. Lab technician Construction Used the software for: 6-12 months ### "Very easy and quick to use. " July 7, 2025 5.0 My experience has been very good. Its very qucik and easy to use for my kids. It hekps me keep their appointments and bills due organized. Pros I really like how simple it is to schedule an appointment. I like that when i pick a day it lists all the available times i can choose from. Each step is qucik and easy so its not overwhelming. I also like that i can view all scheduled appointments and any invoices i have paid or need to pay. Cons Sometimes its difficult to get logged in using my gmail account. It doesnt want to click on it rather open and email to send. Review Source CL Chatham L. Outpatient Therapist Mental Health Care Used the software for: 6-12 months ### "Overall one of the best" April 7, 2025 5.0 Simple Practice is definitely one of the better mental health platforms I have used - it integrates a lot of different features in user friendly ways, makes documentation quick and easy, and it allows you to easily communicate with clients for services and necessary paperwork. However, I wish it would gather more analytics on clients, client insurances, assessments, and billing. Pros Simple Practice allows you to complete documentation very quickly and easily by toggling client information from prior notes and documentation in real time. Cons I would like to see more client data analytics available for providers. Review Source JL Jessica L. Physician Alternative Medicine Used the software for: 2+ years ### "Chiropractic and Acupuncture Clinic Review of Simple Practice" November 10, 2024 5.0 I’ve been using Simple Practice in my chiropractic and acupuncture clinic for 5 years and plan to continue doing so for the foreseeable future. Pros Billing process for both cash pay and insurance claims, EOB posting, online schedule capabilities, patient portal, and the overall ease of use. There are a lot of document templates as well. The live can’t be beat for all of the features available. Cons Simple Practice does not integrate with my supplement/lab dispensary (FullScript). A fax feature directly from Simple Practice would be nice for sending chart notes when necessary. Switched from [Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/) Better price point and billing features. Review Source AG Anna G. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Simple Practice lives up to its name!" October 20, 2024 5.0 They have everything that I needed to get my therapy practice up and running, and feel confident about growing my practice from there. Pros I like that Simple Practice has all of the features that any mental health practice would need, and it can be as simple or detailed as the user likes. Cons Maybe the only downside would be that if I do want to get more detailed with income charts or expense reports, things like that, maybe there might be a small learning curve, but definitely a doable one. Review Source MV Mary V. CEO of LMFT Private Practice Mental Health Care Used the software for: 2+ years ### "Not Economical for my needs but a great platform overall" February 6, 2025 4.0 Fine. Helpful support team, user friendly Pros User friendly, logical interface, many ways to use it Cons Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another platform Review Source HD Hayley D. Speech-Language Pathologist Medical Practice Used the software for: 1-2 years ### "Speech Therapist Review of SimplePractice" April 7, 2025 5.0 Overall I had an excellent experience with SimplePractice. I always felt organized with my schedule and I loved the reminders for when I missed a session note for a client. Pros I liked how easy to use and navigate it was. I felt like I could quickly find things without issue. Very organized and clean design. Cons I wish I could customize the colors for clients on my calendar. Review Source KP Katerina P. therapist Mental Health Care Used the software for: 1-2 years ### "Started off good" March 3, 2025 3.0 SP was familiar enough to TYH that it was fairly easy to get started using it. Where I ended up moving to another platform was when there was a shift in how data was going to be collected and used, and I needed a platform that was less visually distracting. Pros SP was straightforward to use and had a lot of features that would be helpful for the solo practitioner as well as someone who was supervising pre-licensed folks. Cons The interface is a little too busy and for some may be a bit overwhelming or distracting. Review Source KC Kimberly C. Clinical Psychologist Hospital & Health Care Used the software for: Less than 6 months ### "All in one" February 4, 2025 5.0 It is the "all in one" that a professional needs. Pros It honors its name, it is very Simple to use, specially for medical records and professional documentation. It is helpful with scheduling appointments and billing. Cons It could be a "too simple" or basic platform for what health profesionals are used to. However, it is very helpful and gives you a new vision of keeping simple documentation. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.