--- title: "SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SimplePractice the right Mental Health solution for you? Explore 2827 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130710/SimplePractice/reviews/" page_type: "reviews" language: "en" --- SimplePractice 4.6 (2827) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of SimplePractice Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Works great for virtual appointments: automated appointment reminders via phone, text and email that seemlessly link to opening up the app for video appointments.“ March 29, 2026 RR Robyn R Owner and therapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the time to do research and find a new platform.“ March 27, 2026 JY Jessica Y OwnerMental Health Care, Self-employedUsed the software for: More than 2 years. “It offers all the features I need as a medical provider: customizable templates, ability to add various codes, built in billing, analytics, secure messaging, questionaries which can be scheduled to be sent to patients prior to each appointment.“ June 23, 2026 TW TIFFANY W Director of Operations and Lead TherapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week.“ December 21, 2024 Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Overall, the platform works well for video virtual appointments, allowing the practitioner to chart at the same time.“ March 29, 2026 FD Fran D Clinical Psychotherapist and DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “At times the links are not working for virtual sessions.“ March 25, 2026 AA Andrew A TherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on your personal calendar.“ March 12, 2025 CA Chelsea A PractitionerMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Some features were not utilized for groups, prescribing, etc.“ May 12, 2026 ## Showing most helpful reviews Showing 1-25 of 2827 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alan J. Chief Psychologist Mental Health Care Used the software for: 2+ years ### "Great, High Quality All-in-One Platform. " March 10, 2026 5.0 I am a very satisfied customer, and I did a ton of research before choosing Simple Practice. The fact that they've kept the price stable while introducing excellent upgrades is appreciated! Pros A true all-in-one solution, but not at the expense of quality or innovation. While I've rarely needed customer service, they were quite responsive and communicated well when I did. Cons It's a little hard to set up adult family therapy, and I wish the telehealth option allowed a single link that could be reused for each session. Review Source AG Allison G. Therapist Mental Health Care Used the software for: 2+ years ### "User Friendly " January 31, 2025 5.0 Overall it’s my favorite ehr platform because it’s so easy to navigate. Pros User friendly, the templates are helpful and easy to use, telehealth feature, and I like how the goals from the treatment plan show next to the progress notes. Cons I can’t think of anything I dislike. Sometimes the connection on telehealth sessions is poor, but that is likely not a SimplePractice issue. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Simple Practice was more user friendly and easy to navigate. Review Source MT Madeline T. Licensed Professional Counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "Good but not worth the money" March 27, 2026 3.0 It was overall good. I liked how easy the forms were but I felt the portal and scheduling was clunky. Pros I loved how you could scroll through notes and see everythign it one. place. It was so easy to review the past few sessions, which I have not found on other EHRs besides CarePatron Cons The cost is not worth it at this point. There are other EHRs tha twork as well, especially for small practices that don't use insurance. Review Source KW Kristin W. Owner and Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "A modern secure practice system." December 20, 2024 5.0 It was pretty easy to set up and I'm still continuing to find extra features they offer. I like that they take cyber security seriously. I'm not sure why there are negative reviews about customer service as they have been quick to get back to me. Pros The calendar is great, easy to use and you can see the times client's are scheduled. You can set up notifications to be alerted about appointment times. The customer service has been helpful and they are quick to get back to me. They offer a lot of great features. Cons I would prefer more customizability with the invoices and Superbills. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Reason for choosing SimplePractice I liked Simple Practice's calendar better, they offered a lot of features, and it was easy to use and set up. Switched from [Psyquel](https://www.capterra.com/p/69929/Psyquel/) Psyquel's customer service became an issue in 2024 after it was bought out. The system is outdated. They haven't made any real changes since I started with them over ten years ago. I worried about their security. It's quite basic and doesn't offer many features. Review Source SS Stephanie S. LCSW Individual & Family Services Used the software for: 1-2 years ### "Simple Practice, A Very professional EHR for Clinicians." April 2, 2026 5.0 Very professional up until the time I had to leave due to rising costs. They were even helpful in enabling me and instructing me on how to download my files safely and securely. I left feeling nothing but respect and gratitude to them. Pros Simple Practice was very easy to use and was very consumer friendly. I trusted that my files were safe and encrypted and HIPAA compliant. Cons The cost began to become a little too expensive for a one person business. Perhaps it is more cost effective for larger companies to use. Review Source EM Erica M. Client Care Coordinator Mental Health Care Used the software for: 6-12 months ### "A great system for practice management - but not for MY group practice." January 15, 2025 3.0 In the beginning we were excited about the prospect of moving to this system, but ultimately, it did not meet our needs and did not offer the flexibility to adapt the features to accommodate. I believe it would be a great option for an individual in private practice, but did not work for us as a larger group practice. Pros We moved from a system that was very antiquated and simple to this platform and so the features that it offered were new and exciting. We were able to manage electronic documents digitally which we had never done before, run reports, manage schedules all in one place, and claims and billing were all in one place. Cons Because it is a system built to accommodate any type of practice, it did not work for our unique and specific needs. We had many issues with reports processing correctly, were losing information, and there were inefficiencies in the way that claims and payments processed and posted. Switched from [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Because the new version of the program we were in would not allow us to integrate our old records and was not efficient enough for us to choose it as our primary EHR if we had a choice. Review Source LB Latasha B. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Great software to keep EHR simplified" January 26, 2026 5.0 Pros I loved the simplicity and prefilled templates, this software was very user friendly and integrated well with external calendar and payment processing. Switching to another EHR system was seamless. Cons The price is what I liked least about SimplePractice and some templates were too general and not specifically tailored to my family practice specialty. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/) Reason for choosing SimplePractice It was recommended by a trusted colleague. Review Source FD Fran D. Clinical Psychotherapist and Director Mental Health Care Used the software for: 2+ years ### "Looking towards the future" March 25, 2026 4.0 Our overall experience has been good. The cost is the a big draw back and we have been looking at different options. Pros The ease of use. Appt mgmt set up. We have been overall happy with it. We have not used customer support to provide an review on it. Cons Cost! At times the links are not working for virtual sessions. We will have to send the link to them separate. Review Source Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: 1-2 years ### "Smooth Platform for virtual appointments" March 29, 2026 5.0 Overall, the platform works well for video virtual appointments, allowing the practitioner to chart at the same time. Pros Works great for virtual appointments: automated appointment reminders via phone, text and email that seemlessly link to opening up the app for video appointments. Cons No option for clients to manage making new appointment times with practitioners. The phone reminder has an option for canceling the appointment; the text and email options do not. Review Source SG Shea G. Counselor Health, Wellness and Fitness Used the software for: I used a free trial ### "Wonderful product, maybe not the best choice for solo private practice" April 20, 2026 3.0 SimplePractice was my initial stop when looking for HIPAA compliant charting, however, as a counselor in solo private practice, it isn't the option I ended up going with due to it not being the best value for the money. If other options provide the same level of service for less money it's a no brainer. Pros SimplePractice provides an all-in-one space to create templates for critical HIPAA compliant functions such as charting and appointment management. The user interface is quite easy to use and intuitive. While I never experienced any bugs or issues, and so never needed to contact their customer support, I'm sure it was as high quality as their product. Cons For the purposes of my solo private practice, SimplePractice simply wasn't the best value for the money. Review Source TW TIFFANY W. Director of Operations and Lead Therapist Mental Health Care Used the software for: 2+ years ### "It was great when it was great, I guess!" December 21, 2024 1.0 I have had Simple Practice for over 3 years. At first things were lovely, little connection and tech issues and the it was a very reliable system to use. Once SP increased there prices, the quality of the telehealth functions severely decreased. Even my clients make jokes about how unreliable the telehealth features are. I am almost embarrassed to continue using the software. Effective 1/1/2025, I will be leaving SP and going to Carepatron. I am excited about this change as the prices are great (more than $60 less per month) with more features, including AI integration. They also have the option to use ZOOM which is synced with their platform. I am excited about the change and simply can no longer support Simple Practice. It was great when it was great, I guess! Pros Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available. Cons Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice It was highly recommended at the time by colleagues. Review Source CD Coty D. Owner Mental Health Care Used the software for: 1-2 years ### "Over priced, but works" January 11, 2025 3.0 I don’t love the platform, but it works for what it is. It’s also more expensive than a lot of EHRs for pre-licensed individuals. Pros I like that it is good for the starting up clinician and that the templates are easily customized. Cons I don’t like how glitchy telehealth is, that there is not a lot of customization on the calendar screen and it can be readily confusing to someone who is trying to use the system besides just scheduling. Alternatives considered [TherapyMate](https://www.capterra.com/p/134728/TherapyMate/) Reason for choosing SimplePractice Ease of use versus the other did not come with a telehealth platform. Review Source VR Verified Reviewer Technology Administrator Mental Health Care Used the software for: 2+ years ### "Simple Practice is mostly simple, setup can be cumbersome" June 11, 2025 4.0 Overall pretty good, but support could be better. The tools work well enough once you are rolling and accessing the data you need in the tool. Pros It is a unified cloud platform that hosts a lot of tools necessary in one place. Able to create and schedule clients and host notes for them in this tool is essential. It works well for being able to work on multiple kinds of devices and get work organized. Cons There were some hiccups in the process to transfer client data to a new instance that we were using from an existing instance. Review Source BS Bre S. MA Medical Practice Used the software for: 2+ years ### "Decent Working Program for the Medical Field" August 1, 2025 3.0 I think it is a decent program to have but definitely depending on the specialty that is using the program. Pros I like how it was easy to navigate through the program, and things were easy to determine what they were. Cons I didn't like the constant need for update or the bugs that would occur when sending messages or prescriptions. Review Source SL Selena L. Owner Mental Health Care Used the software for: 6-12 months ### "Weighing my Options " January 10, 2019 4.0 Pros Patients’ portal page; appointment calendar; ability to create documents; learning videos, and patients’ messaging feature. Cons 1) Billing/ledger features - access and data entry process still need tweaking. 2) No access option for non clinical office manager and records department staff. This is an issue when you have in-house staff members tasked with printing completed administrative documents such as privacy notice, release, and consent for services and are also tasked with verifying the accurate completion of these administrative forms and cannot tend to these assigned duties due to no access policy; Simple Practice only gives form access to clinicians. Review Source Response from SimplePractice January 11, 2019 Hi Selena, Thank you for your candor in writing this review. The workflow issues you mentioned around administrative access is definitely something we are working on updating in future releases. You can see the features that are taking top priority on our Product Roadmap: https://support.simplepractice.com/hc/en-us/articles/115005264123-SimplePractice-Product-Roadmap Please reach out if there's anything we can do to help. - Natasha from SimplePractice SB Samantha B. Manager Prescriber Medical Practice Used the software for: 6-12 months ### "exactly what a healthcare practice needs." May 7, 2025 5.0 Pros SimplePractice has been everything for my practice: flexible, intuitive, transparent, and honest. Their email support is responsive and helpful—exactly what a healthcare practice needs. Cons Simple practice does not have many cons. I would like an easy feature to send the pharmacy preference to patients. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Review Source BB Bronwyn B. Lab technician Construction Used the software for: 6-12 months ### "Very easy and quick to use. " July 7, 2025 5.0 My experience has been very good. Its very qucik and easy to use for my kids. It hekps me keep their appointments and bills due organized. Pros I really like how simple it is to schedule an appointment. I like that when i pick a day it lists all the available times i can choose from. Each step is qucik and easy so its not overwhelming. I also like that i can view all scheduled appointments and any invoices i have paid or need to pay. Cons Sometimes its difficult to get logged in using my gmail account. It doesnt want to click on it rather open and email to send. Review Source AA Andrew A. Therapist Mental Health Care Used the software for: 6-12 months ### "Simply Great!" March 12, 2025 5.0 Pros SimplePractice is super easy to learn and use. I love the integration with treatment planners to make diagnosis and treatment planning easier than ever. SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on your personal calendar. I haven't had any major issues with SimplePractice that were not quickly remedied. Cons There is not much to dislike about SimplePractice. It does what I need it to do and allows customization by the users. Review Source SD Shay D. Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Good Tool but Overpriced" May 5, 2025 3.0 The experience was fine, but the cost was something that didn't make sense to me. Pros Basic electronic health record. Provides the items you need to run a private practice Cons The cost. There are a lot of other programs out there offering similar platforms for less Review Source JK Julia K. SLP Health, Wellness and Fitness Used the software for: 2+ years ### "Nice, user friendly software" February 21, 2025 5.0 Enjoyed the software overall, great for daily documentation and scheduling Pros It is user friendly, easy to navigate and aesthetically nice Cons The evaluation template was not as detailed as I would have liked, so we would end up writing evaluations in a separate document and upload it into the system Review Source TP Trisha P. Executive Director Hospital & Health Care Used the software for: 6-12 months ### "Too simple for our practice." March 3, 2025 1.0 We outgrew it quickly and so it was not a good fit for our practice. Pros The cost and ease of use of the EMR was nice and the SOAP notes were easy to use. Cons The fact that it was too simple. It didn't allow for multiple therapies as we grew. Review Source VR Verified Reviewer Owner and Counselor Mental Health Care Used the software for: 1-2 years ### "The Cost and the Features Did not Align" January 30, 2025 3.0 Pros It was easy to customize notifications that would be sent to clients. Cons The pricing structure and the consistent additions at extra costs. Review Source GS Ginger S. Administrative Manger Medical Practice Used the software for: 6-12 months ### "Good "Off The Shelf"" January 24, 2025 4.0 Easy for administrative and practitioner use; intuitive for clients; less engaged in seeking out maximum coverage for clients. Pros Ease of use for the client to enter and update info. Also straightforward for administrative use related to billing and scheduling. Cons The nature of highly customizable tools sometimes comes with the extra work of identifying the settings that need to be adjusted to pull the desired data. For example, billing dates defaulting to the last billing period as opposed to client history. Also not as proactive in pursuing insurance coverage for clients. Review Source AM ALEC M. OWNER Health, Wellness and Fitness Used the software for: 6-12 months ### "GREAT MOBILE APP" February 21, 2025 3.0 Pros MOBILE APPLICATION IS STANDALONE IN THE MARKET Cons WASN'T AS ROBUST AS OTHER TOOLS AVAILABLE Review Source JB Jenni B. Counselor Individual & Family Services Used the software for: Less than 6 months ### "Simplepractice not so simple?" February 12, 2025 3.0 If your not tech savvy I suggest you brush up skills before trying otherwise it might be difficult Pros I have the app downloaded and it is easy to use but has glitches Cons The app has a lot of glitches but the actual website/software is good Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.