# Page 14 | SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is SimplePractice the right Mental Health solution for you? Explore 2827 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130710/SimplePractice/reviews --- SimplePractice 4.6 (2827) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of SimplePractice ## Showing most helpful reviews Showing 326-350 of 2827 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VF Victoria F. Psychotherapist Mental Health Care Used the software for: I used a free trial ### "Best Scope of Functionality for Price Out There" August 5, 2019 5.0 Pros I love all that I can do with Simple Practice. I was looking for a service that can house my client documents for my in-person private practice, teletherapy practice, and coaching business all in one. It makes the onboarding/intake process for new clients so streamlined and easy. It's so nice to have one less thing to worry about as a new small business owner. Customer support has been excellent. It feels great knowing I'll have help if I need it for something so essential to my business. Cons Sometimes it's not that simple to use! But I think it speaks more to the breadth of options available than to the software itself. There's so much I could do with it, at times it is overwhelming. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)[nTreatment](https://www.capterra.com/p/120288/nTreatment/) Reason for choosing SimplePractice The great things I've heard about Simple Practice, having experience with it in the group practice I work for and knowing its ease of use. Switched from [nTreatment](https://www.capterra.com/p/120288/nTreatment/) I wanted a service that had both telehealth and an EHR system. I didn't want to switch services later. Review Source Response from SimplePractice August 13, 2019 Victoria, we appreciate your glowing review. Our goal is to support practices like yours so they can grow and thrive. Thanks for choosing SimplePractice as your all-in-one practice management platform. - Gillian from SimplePractice Argenis U. CEO Computer & Network Security Used the software for: I used a free trial ### "The comprehensive tool that has made my practice a success." August 6, 2023 5.0 I really like the ease of use of this platform is also outstanding and being able to navigate through the different functions is very easy. They even gave me some initial training to help me get familiar with all the features. Pros I am delighted that the automatic appointment reminders have significantly reduced no-shows, allowing me to keep a much more organized schedule. Cons Well I wish I could have more flexibility to customize them to my specific practice needs which would allow me to be even more efficient in my daily work. Review Source DRM Dr. Rajnish M. Psychiatrist Mental Health Care Used the software for: 1-2 years ### "I have been using Luminello for about 18 months. It has been a lifesaver!" February 11, 2018 5.0 Pros The simple, intuitive design and customization to the specific needs of mental health professionals is what attracted me to Luminello. Having ALL the features and services in one place is tremendously helpful. I use the ability to clone notes, use templates, send ratings scales, exchange secure email messages with patients (almost eliminating phone calls), patient self-scheduling of appointments (and cancelation and rescheduling if needed), automated appointment reminders to patients, patients getting their own receipts and statements, e-prescribing (from anywhere where I have internet access, even from 30,000 feet in the air), billing, credit card processing, etc, etc. If it were not for Luminello, I would have to either hire an assistant or spend a lot of my time dealing with all these administrative tasks. Cons They are constantly improving and are adding e-labs as well. I wish they would add e-fax in the future. That is the only feature that I need but Luminello doesn't have yet within the software. Review Source Response from SimplePractice April 23, 2018 Thanks for the kind review, Dr. Mago! Glad to hear you are having a great experience with Luminello. We also wanted to let you know that an e-fax integration is now past the planning stage and ready for development soon -- we'll let you know once it is ready to go. PH Pamela H. LCSW Mental Health Care Used the software for: Less than 6 months ### "Simple Practice is aptly named! " August 23, 2018 5.0 Overall, I am impressed and very satisfied with our Simple Practice subscription! Pros We have moved from an accounting software, Google Calendar and a person to do the medical billing with Simple Practice. I love the relative ease of the software and the fact that I can have everything in one place. There is great support and documentation for self-help. We are a practice with only one practitioner but we are growing in leaps and bounds! Simple Practice is making our growth so much easier! Cons There are some small issues that I have experienced. The biggest issue was the sight being down one morning and not being able to access the calendar or any of our client information. We are still using Google Calendar as well since we are less than a month in for our transition so I was able to see the information. There was no way to contact Simple Practice by phone and the entire site was down. I had no way of knowing how long the downtime would be. I would have liked to have been able to get an update since we were seeing clients. The only other issues are minor conveniences. Color coding on the calendar for different types of clients would be helpful. A full screen version of the calendar rather than the nested calendar would be nice. Customized reports would also be helpful. I would also love a support option that allowed for East Coast offices when we open. Review Source Response from SimplePractice August 31, 2018 Pamela, we're so glad that you chose SimplePractice as your all-in-one practice management solution! Thanks for your detailed review and for your feedback on our service. We're proud of our 99.99% uptime, and grateful for your patience during a brief interruption in service recently. We're continually working to make SimplePractice even better, with feedback from members of our amazing community! Thank you for choosing us. - Gillian from SimplePractice DL Deidra L. CEO Mental Health Care Used the software for: 6-12 months ### "It gets pretty costly" March 18, 2021 4.0 Overall my experience with Simple Practice is positive, its just getting too expensive. Pros I like the fact that we no longer have to have paper files, ease of use overall and some of the features like appointment reminders, the ability to create and add your own documents. I also like the different templates already contained in the system. I have tried 3 other systems and will admit Simple Practice is my favorite. Cons Unfortunately it looks like i'm going to have to switch systems because it is just getting to costly. There appears to be no cap on price. My practice is growing and so is my bill with Simple practice. I don't like that I have to pay for administrators and interns. There are no hands on tutorial options only videos. I also would like the Wiley feature to be more user friendly and make better use of this resource. It is somewhat confusing as it is currently. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Liked the features and set-up of Simple practice better and it was compatible with our billing software. Review Source MB Matt B. Therapist Mental Health Care Used the software for: 1-2 years ### "Luminello makes life easy" October 10, 2022 5.0 Overall the Luminello experience has been positive. Not only is Luminello easy to use, but their customer support is top notch and easily accessible. If at anytime you have a problem or question, someone is always there to assist. Onboarding was a cinch as well with customer service at your fingertips. Pros The feature that I liked most about Luminello were the assessment tools. Cons I would appreciate if they could make encrypted transmission of documentation to outside sources. Review Source Response from SimplePractice October 21, 2022 Hi Matt! Thank you for sharing this great review. We're glad to hear you're satisfied with our customer service. VR Verified Reviewer Licensed Marriage And Family Therapist Mental Health Care Used the software for: I used a free trial ### "Simple Practice is Incredible " November 13, 2018 5.0 I can't put into words how excited I am about using Simple Practice for my therapy business. It couldn't be more perfectly named, it makes the business side of running a private practice so simple! I am not someone that is highly computer literate, but the software is so self-explanatory and the prompts are so informative, I was able to get up and running in no time. The practical components of this software from client email and text reminders, scheduling reminders on my phone, insurance billing, and having a virtual filing cabinet on my computer and phone are amazing. Pros 1\. The ease with which I'm able to navigate the site, utilize the software, and the prompts to help me out. 2. How easily you can undo a mistake if one is made. 3. Being able to send clients email and text reminders about our appointment time. 4. Being able to create invoices, track billing, and use of the Simple Practice android application. Cons I have been using this software for over a month now and have not found any cons with it yet. Review Source Response from SimplePractice November 21, 2018 We're so pleased to see this review! It's great that you're excited about SimplePractice, and that you'd recommend it to others. We're proud of what we've built, and it's great to see that using SimplePractice is helping you streamline your practice. Thanks for choosing SimplePractice. - Gillian from SimplePractice VR Verified Reviewer Speech Language Pathologist/Feeding Specialist Medical Practice Used the software for: I used a free trial ### "Small Speech and Feeding Therapy Practice" August 9, 2018 5.0 The program is saving me many many hours of work daily and monthly by creating and distributing superbills and invoices. Pros I really liked how customizable the intake forms and progress notes are, as my focus is not a standard therapy practice. Scheduling is easy, and the client portal makes intakes very easy. Cons I work with children, so all my clients are minors. However, I wasn't able to address emails to the parents/guardians, or have them listed on superbills to receive the reimbursement. When a client is listed as a minor, I would prefer for the parent/guardian to be the person contacted and listed (as I work with infants and very young children) Review Source Response from SimplePractice August 27, 2018 We're so glad to hear that your speech and feeding therapy practice is benefiting from using SimplePractice - our motto is "Less paperwork, more breakthroughs!" It's great that you're spending less time generating superbills and invoices than you were before, now that you're using SimplePractice. We're also always working on making SimplePractice even better for clinicians working with families - in fact, improved Client Portal access for families and guardians is on our Product Roadmap and we're actively working on making this better! Thanks for choosing SimplePractice - we're proud to support the work that you do. - Gillian from SimplePractice JP Joy P. Owner, Therapist Mental Health Care Used the software for: 2+ years ### "Comprehensive Software for my Solo Practice" May 18, 2021 5.0 I tried a number of different software platforms, and was the most comprehensive and easy to use. Pros The Calendar is easy to use and the Client Portal is very convenient for clients to complete paperwork. Cons The Video Telehealth option did not include key features and was expensive and nagivation of creating forms was difficult Reason for choosing SimplePractice was much easier to use and better for a solo practice. Switched from [CarePaths EHR](https://www.capterra.com/p/86870/CarePaths-EHR/) was much easier to use and better for a solo practice. Review Source bB brent B. President Used the software for: Less than 6 months ### "I am moving my group practice over from TherapyAppointment. " February 27, 2018 4.0 Pros It is somewhat intuitive and it looks good, welcoming. I also like having the app for my phone. We like that you can schedule clients for repeating sessions two and three weeks between sessions regularly. The client portal is needed. We really like being able to do our intake packets online, and that we can change them up so easily. Love how when clients fill these out they are seamlessly put into cleint files and this shows in the client info. Cons The couple set up is terrible. And we are a couples counseling group practice. I can't even get each partner's phone number or email without going into two separate files. If I link them - find a way for me to contact both of them by seeing both of their contact info together. Also when i look thru my client list, it far too difficult to find my couples. If i mark them as couples and link them, let them show as couples in the client list. Many couples aren't married and do not have the same last name. It's just too hard to find them and to send both partners text messages or emails. I don't like texting or emailing individual partners - I need to send info to both at the same time. Very difficult to do presently. By far the worst part of all of our experiences (8 of us) has been customer service. We need to talk or chat online to people that can help, not wait a full day or two to hear back. It's archaic. At least open up live chat asap!!! Review Source Response from SimplePractice March 10, 2018 Hi Brent - Thanks for taking the time to submit a review. We're glad you have enjoyed using the Client Portal to send paperless intake documents! When it comes to your concern about turnaround time on replies, we offer several Live Classes Monday through Friday that you are always welcome to come to as a way to ask questions live: http://features.simplepractice.com/classes/. VR Verified Reviewer Client Experience Process Coordinator Banking Used the software for: 2+ years ### "Good software for scheduling and managing therapy appointments and billing" June 8, 2022 4.0 Very positive Pros Makes signing documents and scheduling appointments very easy and straightforward. I can easily see all of my bills and claims, as well as HIPAA releases I've signed. Cons The billing and documents section can sometimes group multiple claims together which can be confusing. Review Source Jessica P. Speech-language pathologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Product for the Price" October 24, 2019 5.0 allows me to operate my private speech therapy practice efficiently, and does not cost an arm and a leg!! I highly recommend this product. Pros I pay much less for this software than for a similar product I used previously. The software is user friendly, and customer support personnel respond quickly when I have a question. Cons There are some limitations. For example, clients can't easily upload documents to the portal, creating templates for documentation is tedious, etc. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Kareo was much more expensive, harder to navigate, and I was paying for features that my small practice didn't need. Review Source BB Brianna B. PMHNP Hospital & Health Care Used the software for: Less than 6 months ### "Refreshing Switch" July 4, 2022 4.0 Support staff has been very responsive and helpful. I have no complaints whatsoever. Pros I found this program to include everything I needed for a reasonable price. If they didn’t have the feature, they had great partners to work with instead. Cons $700 setup fee for PDMP. Outside of that, I can’t say anything negative. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[RXNT](https://www.capterra.com/p/110018/rxnt/) Reason for choosing SimplePractice Price and features. Switched from [RXNT](https://www.capterra.com/p/110018/rxnt/) Opened my own practice, but RXNT had a lot of issues including changing my med list around so it wasn’t up to date. Review Source Response from SimplePractice July 11, 2022 Hi Brianna. Thank you so much for your great review. We're pleased to know you've had a good transition and that you enjoy our overall services. We will be happy to pass on the feedback to drfirst regarding the pricing. Jeevesh N. Junior Frontend Developer Computer Software Used the software for: 6-12 months ### "Simple and effective tool for appointment scheduling for behavioral health practices" March 2, 2023 4.0 Overall simple practice has been very helpful in managing document in behavioral health and has been very helpful in timely reminders of appointments. Pros The medical billing is very easy with . Also the timely reminders and scheduling of appointments are very helpful. The tool has been very helpful in managing good mental health with the help of proper therapy notes. Cons I feel like electronic medical records layout needs to be even more improved. The document management also needs to be even more improved. Rest of the thing i did not face problems. Review Source KC Katja C. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Starting to be a ripoff" February 2, 2022 4.0 I used to love . They recently changed their pricing and now it feels like a ripoff. In order to continue to have a single, simple feature (calendar sync) I would have to pay $30/month EXTRA. This is a feature I used to have, that was already part of the platform. It is now a premium feature. Very disappointing. I am looking for alternatives. Pros Relatively easy to use, good features, integration of telemedicine, health records, billing and more. Support used to be good. Cons The new price hikes without any improvements or innovations that make my life easier are a ripoff. Review Source Angelina M. Clinician Used the software for: 6-12 months ### "All in one software that handles all your business " February 20, 2018 4.0 I am able to remain organized and more efficient. Pros I can submit claims directly. I can change and view upcoming appointments. New and current clients can book via online. I can also chat with saftey through their HIPAA compliant and encrypted messaging portal with clients. Cons There are still more features I would like to see for instance, a reminder when you have seen a client over a time period, claims that have not been filed, a way to list all sessions clients have held with you or upcoming. Review Source Response from SimplePractice February 26, 2018 Hi Angelina - We're glad to hear you are utilizing and enjoying so many features including Insurance Billing, Online Booking, and Secure Messaging. When it comes to enhancements, we recommend checking out our Product Roadmap which lists all new or upcoming features: https://support.simplepractice.com/hc/en-us/articles/115005264123-SimplePractice-Product-Roadmap VR Verified Reviewer Board of Directors - Founding Member Mental Health Care Used the software for: I used a free trial ### "Review of Simple Practice" August 13, 2018 5.0 Simple Practice has been an asset that I look forward to continue using. Pros Simple Practice has been extremely helpful in getting our new practice going. I have experience with online management systems from my previous work and would rank Simple Practice at the top of the list. The structure is intuitive and when you do have a question online tutorials have been broken down so that very specific questions can be asked and helpful answers are provided. It is a user friendly system. Further, information entry regarding clients is easy and interconnected from the schedule to the DAPP notes. When I had a question outside of the online support framework, a case manager was assigned, facilitated the change we needed, and then checked to make sure it worked well. Cons When I started with the basic version, it was unclear what functionality was and was not available because I was unfamiliar with the Simple Practice terminology. Providing an exemplar of Basic vs. Professional might be helpful. Review Source Response from SimplePractice September 1, 2018 Thanks so much for the positive and thorough review! We're proud to support the work that you do. Thanks for choosing SimplePractice! - Gillian from SimplePractice LM Lydia M. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great so far! " September 10, 2019 5.0 Overall, I really have enjoyed the ease of using . I am a new grad, so I was looking to spend less, but know that I was getting everything I needed to run a smooth practice! Pros The product is relatively easy to use! It includes everything needed to run my practice for a low price. Other software programs required their premium software in order to print claim forms or super bills, so I am thrilled that this is included in the low price. It’s great for my practice so far! Cons I really would like for a family to share portal system or be able to create a unique user name under the same email. I see many husbands, wives, and children who all use the same email, but since the email can only be used for one patient, I have to give the rest of the family members paper forms to fill out. It would be perfect if they could use the same email, but create unique usernames for login. It would also be great to have an iPad app that can be used for note taking and such. The app is only user friendly on iPhones now. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Price was my main reason. Review Source Response from SimplePractice September 11, 2019 Lydia, we're happy to hear that Mundy Chiropractic is running smoothly on SimplePractice. We're actively working on updates to SimplePractice and the Client Portal to allow multiple family members access to a single portal for different functions - looking forward to releasing updates to SimplePractice soon. Thank you for your positive review! - Gillian from SimplePractice JV Jessica V. Psychotherapist Used the software for: Less than 6 months ### "I just started using Simple Practice. I'm finding it a bit confusing to get completely set up." May 1, 2018 3.0 I haven't used it long enough to say--I just started working with it a few weeks ago. Pros It's comprehensive. Undoubtedly, you can do a lot of things with it. I think it's competitively priced as well. Cons It's not always intuitive. Some things are really confusing. Their support is not as robust as it should be for busy working clinicians who do not have time to dig for needles in a haystack on the site, looking for answers. I sent a question to support and got an answer that read like it was cut and pasted from a few different scripts. It didn't directly answer my question. I would prefer live chat via phone and/or IM to communicate with a human being in real time to get questions answered. I also think that the onboarding process could be improved. I am getting a lot of emails from that talk about different facets of setup and day-to-day function, and it's actually kind of overwhelming. I signed up for one of the live overview sessions a few weeks ago, and the person leading it was going too fast, and wasn't that clear. Review Source Response from SimplePractice May 2, 2018 Jessica, we're so glad that you chose SimplePractice, and I'd love to personally help you get your account set up. We completely understand that the process of getting your practice running on SimplePractice can be a bit daunting, but we're here every step of the way to help. Did you know that you can schedule a one-on-one screensharing session with a Product Specialist team member any time that you want? I'm going to also leave my contact info with you - feel free to reach out directly any time you need a hand with SimplePractice, and I'd be happy to assist. - Gillian from SimplePractice KM Kira M. Owner/Lead Therapist Hospital & Health Care Used the software for: 1-2 years ### "Great small practice software-all in one!" September 25, 2021 5.0 It has helped me focus on growing my business. Pros I like that it is intuitive and easy to use. It is a one stop shop for my practice in terms of scheduling, tracking, billing etc... If you need help the article look up feature is great and customer assistance is quick. Cons I would like the option to share documents I create in the portal with my clients without having to download and re-upload them. Reason for choosing SimplePractice pricing and ease of use Review Source MT Mary T. Owner/Therapist Mental Health Care Used the software for: 6-12 months ### "The absolute worst customer service. They don't listen, aren't helpful. WON'T recommend." December 4, 2017 4.0 None. I was unable to set it up without a lot of aggravation and never got to the point of being able to use it due to a family emergency. Pros It has everything I would need. Well thought out and seemingly efficient. Difficult to get started and if you need help there is ZERO phone service. Cons Difficult to figure out without a walk through with a rep. They won't speak to you on the phone nor will they refer you to someone willing to HELP. I had a family emergency right after I paid for a full year in advance. I was unable to use the software and the weeks and months were melting away. I tried immediately to get someone to help me but they would not. Finally after 8 months, lots of Tweets, someone paid attention and helped me out but not without a huge amount of stress and aggravation added to an already stressful family illness. I want to use the software when I am better able but I can't support a company that cannot think outside the box! They won't even allow me to speak to someone in charge of customer service. It appears that if a customer has something of different concern, they can't handle helping the customer come to a satisfactory solution. I kept getting the same answer over and over and over and was NOT being heard. (the rep was ). Extremely frustrating and only minimal apparent concern for what trouble I had to advocate for myself. Not everything comes in the form of "cut and dried" run of the mill stuff. My situation was unique and they didn't seem to care one bit. Review Source Response from SimplePractice December 15, 2017 Hi Mary - Thank you for your time. We're very sorry to hear about your SimplePractice experience thus far. I see that our Customer Success Director was working directly with you on this and I hope that we as a group can come to a resolution. Please feel free to respond to him directly if that is not the case. BW Beth W. Founder, Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software for a small practice or single discipline" April 26, 2022 4.0 Pros I liked it's ease of use and automated billing. Easy to set up billing for insurance. Cons It is very expensive for a group practice and does not scale well for multiple disciplines. Alternatives considered [Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/)[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/) Review Source HA Holly A. medical director Hospital & Health Care Used the software for: Less than 6 months ### "Simply frustrating, but will stick with it..." September 5, 2019 2.0 I am a physician with a consultation practice. I am using Simple Practice for communication with patients, scheduling, and intake forms in addition to another product which has a much more robust EHR. I decided to give Simple Practice a try based on positive views by two physician friends who are psychiatrists. I started the set-up process on Labor Day and understood that customer service was not available. I was excited by what was promised and planned the next day to resume working on it when customer service was available. I followed the process for requesting assistance. The response I got was "Hi There! We’ve sent this automated message to let you know we’ve received your email. This is not our final response. We’ll send you a personalized reply as quickly as possible. (Our normal hours are Monday-Friday 7am-6pm Pacific Time.)" Still no personal response. All subsequent messages have been canned auto-responses. I'm disappointed that I cannot upload my existing intake forms and I'm going to have to rebuild them all using SP templates. I'm hoping that once I'm established the efficiency of my scheduling and intake process will offset my initial disappointments. Pros Interface is friendly and easy to navigate. Cons On-line help resources are simplistic and take you in a circle back to your initial question. I was unable to get answers beyond general and superficial information. Reason for choosing SimplePractice \` Review Source Response from SimplePractice September 6, 2019 Hi, Holly. It sounds like you're just getting started with SimplePractice, and I want to ensure you have all your questions answered. It looks like you were able to chat with my colleague Lindsay the other day, but still need assistance. I'd love to connect with you to learn more about your practice and help you get up and running. If you're open to a phone or video call to get help with your questions please don't hesitate to let me know. - Gillian from SimplePractice JW Jennifer W. Private Practice Psychotherapist Mental Health Care Used the software for: I used a free trial ### "Satisfied with Current Services and Optimistic about Future Improvements" October 23, 2019 4.0 The primary reason I am using Simple Practice is for the insurance billing capabilities so I can make my life easier and not hire a biller. Pros I love the overnight billing with auto-pay and the entirely digital intake and consent forms. Cons I have encountered issues when trying to create insurance claims. Additionally, it is a bit pricey considering the fact that many of the offered services can be achieved through GSuite for $6 a month for HIPAA protected documentation and intake forms, and through Square Appointments (a service that comes free when Square is utilized for fee collection). Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice Better reviews from other private practitioners, positive experience with 30 day free trial. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) I switched from Square and G suite once I got credentialed by insurance panels, as I needed to start billing insurance. Additionally, G suite was not created for private practice so it was a little chaotic and very DIY (and disorganized) and Square's hardware malfunctioned when WIFI signals were not strong - and charged 3.5% to manually charge without the card present. Review Source Ryan S. Licensed Marriage and Family Therapist Mental Health Care Used the software for: Less than 6 months ### "Overall great product" January 24, 2019 4.0 I like SP and would recommend it to my colleagues in the community. Pros The price for SP remains the same regardless of how many clients you have (other comparable software charges based on client number). The customer support is excellent. They are prompt, polite, and follow up to make sure the issue was resolved. Cons The software is comprehensive in its services offered. I found that learning to use SP is a little less intuitive than other comparable software. I also has some limitations, such as having multiple emails on the account that can access the client portal. This is especially frustrating if you are working with divorced parents who are bringing their minor client to your office an are parallel parenting (not working together and in some cases not sharing information). Review Source Response from SimplePractice January 25, 2019 Hi Ryan, Thanks so much for writing such a honest and thoughtful review. We understand how important family functionality is and are actively working on improving this feature in the coming year. You can see what features we are working on and have recently released on our Product Roadmap: https://support.simplepractice.com/hc/en-us/articles/115005264123-SimplePractice-Product-Roadmap - Natasha from SimplePractice ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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