# Page 2 | SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SimplePractice the right Mental Health solution for you? Explore 2827 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130710/SimplePractice/reviews --- SimplePractice 4.6 (2827) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of SimplePractice ## Showing most helpful reviews Showing 26-50 of 2827 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Rebecca M. Co-Owner and Licensed Clinical Psychologist Mental Health Care Used the software for: 1-2 years ### "Great platform, a little pricey" April 2, 2026 4.0 Overall, we enjoy our work with SimplePractice and one of the most important things is ease on the client side, which is our priority. The secure messaging is a helpful tool for clients to access at any time. Pros We have enjoyed the ease of use of SimplePractice, more importantly our clients have appreciated the client portal reporting how easy and user friendly it is. Additionally, the document storing has been very helpful and creating and sending our own documents. Insurance filing is easy once it is set up and makes filing and resubmitting claims much easier than other platforms. Customer support is always available and responsive. Cons I appreciate the platform, however the price is more than other similar EHRs. It makes sense for our practice due to having multiple team members, but may become to expensive if we add more people to the practice. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Due to the reports of client ease and several colleagues reporting good experiences. Review Source MR Meredith R. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Happy with SimplePractice for solo psychotherapy practice " April 25, 2026 5.0 Overall, really good. I’ve occasionally thought about changing to a less expensive EMR but generally I’ve been satisfied enough not to. Pros Overall, it’s a really solid EMR. I like the calendar layout; scheduling appts is extremely easy; the telehealth interface is great. Clients seem to love the reminders and generally have no issues accessing telehealth. On the whole, online payments are really easy as well. Cons The treatment plan update feature needs work. You have to pull up previous plan and edit right in the plan. It took me awhile to figure this out, and it just seems like there should be an easier, more straightforward and clinically helpful way to do it. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Recommendations from other clinicians who had used both Review Source RR Robyn R. Owner and therapist Mental Health Care Used the software for: 2+ years ### "Fantastic quality but expensive" March 27, 2026 5.0 My experience was great. I used it for about 6 years until the expense became too much. I loved the ease of use and the user-friendly layout, and I love the customizability. Pros It’s really customizable and easy to use. I love the ability to make your own forms. So many platforms say they are customizable but they aren’t. Cons SP is incredibly expensive compared to other EHR platforms. In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the time to do research and find a new platform. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Therapy notes says it’s customizable, but it’s really not. You can just choose which of their predetermined questions go on it. Review Source VR Verified Reviewer Owner Mental Health Care Used the software for: 2+ years ### "Affordable and simple to use" June 23, 2026 5.0 I have been using this system since 2021 and have no desire to change. It is affordable and simple to use, which saves me time and money. Pros I love how simple it is to use as a single provider with a virtual assistant. It is easy for me to communicate with patients as well as my assistant. Cons The messaging system could be improved as far as the screen size. I also wish it worked better with Safari/MacBooks. Alternatives considered [Luma Health](https://www.capterra.com/p/176533/lumahealth/) Reason for choosing SimplePractice It was the easiest and most recommended by colleagues. Switched from [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) I moved to private practice from a group practice. Review Source Rebekah M. Occupational Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Not affordable for one member businesses" April 14, 2026 4.0 My overall experience with SimplePractice was good. I have had no other issues with using their system! Pros I liked SimplePractice because of the ease of use, appointment management and the ability to make and send off templates with ease. I loved the streamlining of intake paperwork and the ability to document notes. Cons Unfortunately as a one member small business, SimplePractice increased their prices quite a bit which was outside of my budget. The system in general was great to use and I would have continued to use it without the price increase. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/) Reason for choosing SimplePractice Popularity of product, customer support, ease of use Review Source Teresa L. Clinician Mental Health Care Used the software for: 6-12 months ### "A EMR Tool and So Much More" September 24, 2025 4.0 Overall, I am very pleased with this data management system, and I am quick to recommend SimplePractice to others. I really like the referral system; one of my colleagues referred me, and I am doing the same for others. Pros Someone asked me what I like the most about SimplePractice, well, let me start with the fact I have a one-stop shop of ease with appointment management, and it is one of the best for the value for the money. For starters, as a new practice owner, it gave me the option to create a professional website and access to professional learning about the software and amazing tools that they are adding to help me streamline my practice even more. Cons What I like least is getting accustomed to using a chatbot for tech support. The chatbot has been on point, but this is taking some getting used to. The one time I actually had to speak with a team member/customer service person, they were professional and handled my referral issue with ease. Review Source VR Verified Reviewer Founder, Counselor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not Good at all, stay away from this company" August 9, 2025 1.0 My experience with SimplePractice was not good at all. I will purposely and actively warn others to not use this service. Pros There really was not anything about this platform that I liked. I thought initially the layout seemed more intuitive but as I started using it, it clearly was not. Cons I’ve been unable to reach SimplePractice support despite multiple attempts. I had a meeting scheduled for 10:30 AM, but no one showed up, and there’s been zero communication. This is unacceptable for a platform that professionals rely on to run their practice. Review Source BH Brenda H. Counselor, owner, sole proprietor Health, Wellness and Fitness Used the software for: 2+ years ### "Love Simple Practice!" March 19, 2026 5.0 I love it. Retiring now but recommend to people now going into private practice. It has served me well in 3 years of private practice. Pros Easy to use, confidential, sends client reminders, can talk with someone and get support which I really like! Cons Retiring and have to download all files rather than pay small monthly storage fee. Might not even be practical so will just download in next few days. Review Source CA Chelsea A. Practitioner Mental Health Care Used the software for: 1-2 years ### "Excellent, but pricey" May 12, 2026 4.0 A great product overall. Easy to use with great telehealth functionality, just more expensive than other products that offered similar features. Pros Excellent user-interface, very simple and straightforward. Well-integrated with payment processing and very easy to manage appointments. Cons The cost is high for small practices with individual or few employees. Some features were not utilized for groups, prescribing, etc. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Better integration and more streamlined overall Review Source VR Verified Reviewer Technology Administrator Mental Health Care Used the software for: 2+ years ### "Simple Practice is mostly simple, setup can be cumbersome" June 11, 2025 4.0 Overall pretty good, but support could be better. The tools work well enough once you are rolling and accessing the data you need in the tool. Pros It is a unified cloud platform that hosts a lot of tools necessary in one place. Able to create and schedule clients and host notes for them in this tool is essential. It works well for being able to work on multiple kinds of devices and get work organized. Cons There were some hiccups in the process to transfer client data to a new instance that we were using from an existing instance. Review Source LB Latasha B. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Great software to keep EHR simplified" January 26, 2026 5.0 Pros I loved the simplicity and prefilled templates, this software was very user friendly and integrated well with external calendar and payment processing. Switching to another EHR system was seamless. Cons The price is what I liked least about SimplePractice and some templates were too general and not specifically tailored to my family practice specialty. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/) Reason for choosing SimplePractice It was recommended by a trusted colleague. Review Source FD Fran D. Clinical Psychotherapist and Director Mental Health Care Used the software for: 2+ years ### "Looking towards the future" March 25, 2026 4.0 Our overall experience has been good. The cost is the a big draw back and we have been looking at different options. Pros The ease of use. Appt mgmt set up. We have been overall happy with it. We have not used customer support to provide an review on it. Cons Cost! At times the links are not working for virtual sessions. We will have to send the link to them separate. Review Source GL Greg L. Owner-Therapist Mental Health Care Used the software for: 2+ years ### "Many Pros But more Cons" May 30, 2025 1.0 I had it for 3 years and everything started well. At the time, I was running an all-virtual private practice and it became very frustrating very fast, and I ended up resorting to Google Meets on a constant basis as a backup. The high subscription ultimately ended up becoming a financial strain. Pros SP has a lot of support behind it. If technical or other product support is needed, customer service is very responsive and precise in solution oriented results. There are also a lot of other forms of support such as self help articles and videos. SP offers a lot of features. Options for insurance claim submission. Cons \- The stability of the telehealth platform is very unsteady and unreliable. - It is highly expensive and they recently upped their monthly subscription fees. - For features such as calendar synch, one needs to upgrade to the most expensive subscription. - No auto save feature, so you constantly have to be clicking save or you'll lose progress note input. - No split picture for video and access to type progress note (other EHRs do have this). - The calendar synch option is limited. - They charge to use the CPT codes. Alternatives considered [Sigmund Software](https://www.capterra.com/p/69928/Sigmund/) Reason for choosing SimplePractice It was recommended by different colleagues. Review Source EW Elizabeth W. Owner Medical Practice Used the software for: 6-12 months ### "Simple Practice, Not Simple for Primary Care" October 16, 2025 2.0 I didn't have the best experience withe Simple Practice, because it was not tailored for my profession as a Primary Care Provider/Med Spa client The onboarding specialists were annoyed at times, I only had one that was helpful Overall not the best experience and they should advertise that they are more tailored to Mental Health Pros It was an affordable EHR It had built in templates You can e-prescribe The offered sign on discounts Cons It was not user friendly unless you are a mental health provider/professional; All of the templates are tailored to mental health and creating your own template for Primary Care, for example, was very tedious The e-scribe option was helpful, but also not user friendly, too may steps to electronically send medications Review Source SG Shea G. Counselor Health, Wellness and Fitness Used the software for: I used a free trial ### "Wonderful product, maybe not the best choice for solo private practice" April 20, 2026 3.0 SimplePractice was my initial stop when looking for HIPAA compliant charting, however, as a counselor in solo private practice, it isn't the option I ended up going with due to it not being the best value for the money. If other options provide the same level of service for less money it's a no brainer. Pros SimplePractice provides an all-in-one space to create templates for critical HIPAA compliant functions such as charting and appointment management. The user interface is quite easy to use and intuitive. While I never experienced any bugs or issues, and so never needed to contact their customer support, I'm sure it was as high quality as their product. Cons For the purposes of my solo private practice, SimplePractice simply wasn't the best value for the money. Review Source RM Racheal M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Save yourself SWITCH before you start" October 13, 2025 1.0 Little to no support. You can wait days for a response if any from tech support. No way to organize files. Tracking anything is a nightmare. Requests for simple changes are ignored. Pros It is easy to use: Billing is simple. Appointments are easy for patients. Setup was simple. The mobile app is ez. Cons In the long run it just doesnt handle what even a small practice needs. It does not manage communications, or paperwork. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Ease of setup. Layout was simple for somebody just starting. Review Source SM Sharee M. Therapist and Director Mental Health Care Used the software for: 2+ years ### "SimplePractice-Private Practice Clinician" September 9, 2025 4.0 Overall, I had a great experience with SimplePractice—reliable, easy to use, and worth the investment. Pros I appreciated how efficient and user-friendly SimplePractice was, making documentation and updates easy. Cons The platform met my needs well, but the higher cost compared to others was sometimes challenging and went up on cost quite often. Review Source EJ Emily J. Operations Manager Consumer Services Used the software for: I used a free trial ### "Good for Some" December 13, 2025 4.0 It’s a great tool for some, but we determined it was not the best for our company. It is expensive and the benefits did not outweigh what we were missing that other EHRs had. Pros It’s amazing for practices accepting insurance from traditional insurance companies. The user interface for both the client and clinician are also amazing. Cons The reporting side is lacking compared to other EHRs for Therapy practices. There is also no way to use non-traditional insurances and still pull reports for how much that company owes. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) We wanted a more user-friendly interface for our team and for our clients. Review Source BS Bre S. MA Medical Practice Used the software for: 2+ years ### "Decent Working Program for the Medical Field" August 1, 2025 3.0 I think it is a decent program to have but definitely depending on the specialty that is using the program. Pros I like how it was easy to navigate through the program, and things were easy to determine what they were. Cons I didn't like the constant need for update or the bugs that would occur when sending messages or prescriptions. Review Source KL Kare L. Therapist Mental Health Care Used the software for: 2+ years ### "Easy to use, but too expensive" March 25, 2026 4.0 Overall it’s nice to use and understand. It’s streamlined for my clients which is helpful as many clients have anxiety. Pros I like the ease of appointment management. I don’t get too many disruptions. It feels very streamlined. Cons I think simple practice charges way too much and they keep raising their rates. It feels a bit predatory. Review Source AE Ashley E. Administrative Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Solid Interface" January 21, 2026 5.0 Pros I utilize this software as a customer of another organization, and I've found it very easy to use overall. Mostly, I utilize it for contacting my provider and managing my appointments and billing. The UI is pretty straight forward for how it displays to me, so I'm not too sure what it looks like on the back end. Cons The system settings for how it is set up is certainly unique, not quite a con, but there isn't a password for the application. I receive an email to confirm it's me, but this may be a unique setting my provider has set up. I'm not entirely sure. Review Source RP Ryan P. CEO - Speech-Language Pathologist Hospital & Health Care Used the software for: 6-12 months ### "Great Product But It's Pricey. " October 8, 2025 4.0 Overall, my experience with SimplePractice has been positive. The application itself is wonderful and has been a great choice as a beginner to private practice EHRs. Pros I really like its flexibility in allowing me to do most aspects of my workload for my private practice within one application. The ability to submit claims, check claim status, and allow patients to submit payment within the application is wonderful. Cons Truly, the price is a dealbreaker. I am in the process of switching to a different EHR as a result of the price increasing so often. I have used it less than a year and it has already had a price jump twice. In addition, being charged per claim after so many increases my monthly bill. It becomes a lot. Review Source AB Ashley B. Speech Language Pathologist, CEO Medical Practice Used the software for: 6-12 months ### "Great for Solo Therapist" November 13, 2025 4.0 SimplePractice was a great EMR when I was a solo therapist. I did have to spend a lot of time creating the templates for SOAP notes, Progress Notes and Evaluation reports. Overall, it was a good product for the money. Pros This is a cost effective EMR compared to others. Scheduling and using the patient portal was easy and real customer support was available if I had questions. Cons In the beginning of my practice, I had difficulty creating templates. I was also unable to have temporary student accounts for graduate student supervision. Review Source aC alyssa C. manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simple software" April 22, 2026 4.0 Overall it was good for what we were needing at the time, it worked perfectly for starting out in healthcare. Pros How easy and simple the software was easy to use. If you need the simple stuff, this is the perfect one. Cons It is way to basic for more complex companies. If you need all the bells and whistles, it may not be on here. Review Source Carrie S. Owner, LCSW Health, Wellness and Fitness Used the software for: Less than 6 months ### "Poor Product" August 20, 2025 1.0 Overall I did not like Simple Practice. It was the first software I used for my private practice and I was very frustrated with the process. Pros I liked the appearance of it and that is about all I liked. The price was comparable to others out there. Cons Poor customer service. Not able to customize to my unique needs either. It was not easy to use. I would not recommend this product. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.