# Page 3 | SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SimplePractice the right Mental Health solution for you? Explore 2827 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130710/SimplePractice/reviews --- SimplePractice 4.6 (2827) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SimplePractice ## Showing most helpful reviews Showing 51-75 of 2827 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Byron M. Medical Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Charged me - then said I was "risk", terminated no refund!" June 23, 2025 1.0 So I signed up for this software a month ago and had fun trying it out. Everything checked out. When the trial ran out, I purchased a month for 55$ and filed an insurance claim on 2 appointment dates for a patient. Later that day, my son added his Chime account to the Online Billing setting of our control panel, and it said we were verified. The next day, we received an e-mail saying our account was "under review", and today we got notified that our account was being terminated with no refund. These people didn't even give an explanation. Pros Simple layout and easy to use design. Cons Terminated me for no reason, and refused to give a refund. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) a cheaper alternative and not such a complicated design Review Source SB Samantha B. Manager Prescriber Medical Practice Used the software for: 6-12 months ### "exactly what a healthcare practice needs." May 7, 2025 5.0 Pros has been everything for my practice: flexible, intuitive, transparent, and honest. Their email support is responsive and helpful—exactly what a healthcare practice needs. Cons Simple practice does not have many cons. I would like an easy feature to send the pharmacy preference to patients. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Review Source AE Ann E. Psychologist Mental Health Care Used the software for: 1-2 years ### "Evidence-Based Treatment Planning Made Simple" September 23, 2025 5.0 Pros The Wiley Treatment Planner option makes it easy for clinicians to incorporate evidence-based goals and techniques in their work. Cons The cost is a bit high, and you can get many similar features, like formatted notes and scheduling options, on other platforms. Review Source AG Alexandra G. SLP Hospital & Health Care Used the software for: 1-2 years ### "All in One" May 27, 2025 5.0 Pros The ability to have HIPAA complaint all in one site such as, saving contact patient information, insurance, billing notes, etc. Cons Too many clicks at times that could be changed by having a pre saved note to modify by current session. Cost. Review Source AG Allison G. Therapist Mental Health Care Used the software for: 2+ years ### "User Friendly " January 31, 2025 5.0 Overall it’s my favorite ehr platform because it’s so easy to navigate. Pros User friendly, the templates are helpful and easy to use, telehealth feature, and I like how the goals from the treatment plan show next to the progress notes. Cons I can’t think of anything I dislike. Sometimes the connection on telehealth sessions is poor, but that is likely not a issue. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Simple Practice was more user friendly and easy to navigate. Review Source EP Elizabeth P. Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Truly “simple” to use" April 4, 2025 4.0 It was a really great starting HR when I was billing insurance and didn’t have many other needs beyond that and charting. Now I need something a little more robust so I did make a switch. Pros It truly was simple to use, especially the insurance billing integration Cons It didn’t have a lot of additional built-in features that other EHR’s have such as integrated faxing. Review Source Dona S. Owner Therapist Mental Health Care Used the software for: 2+ years ### "I LOVE SimplePractice!" January 15, 2025 5.0 My overall experience with was AMAZING!!!!! Pros I love how easy it is to use and how user friendly it is. Cons The cost prohibited me from continuing to use the platform. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I could no longer afford the platform fees. Review Source KA Kimberly A. Pharmacist Hospital & Health Care Used the software for: 6-12 months ### "Keeps my practice calm" May 20, 2025 5.0 is nice clean tool for my solo therapy biz, sets my sessions and notes all lined neat. Pros Booking is drag‑drop style, intake forms shoot to client auto, and billing links to reminders so I forget less. Cons Only thing is, video call gets choppy some days and support replies not always fast, plus reports don’t break down data deep unless I export stuff outside. Review Source BB Bronwyn B. Lab technician Construction Used the software for: 6-12 months ### "Very easy and quick to use. " July 7, 2025 5.0 My experience has been very good. Its very qucik and easy to use for my kids. It hekps me keep their appointments and bills due organized. Pros I really like how simple it is to schedule an appointment. I like that when i pick a day it lists all the available times i can choose from. Each step is qucik and easy so its not overwhelming. I also like that i can view all scheduled appointments and any invoices i have paid or need to pay. Cons Sometimes its difficult to get logged in using my gmail account. It doesnt want to click on it rather open and email to send. Review Source KR Kara R. Licensed Professional Clinical Counselor Mental Health Care Used the software for: 2+ years ### "SimplePractice review " April 4, 2025 3.0 Was positive until there were several changes which made insurance billing much more difficult Pros Ease of use Customer service was prompt and responsive Cons Too many updates and changes at once occurred Review Source CL Chatham L. Outpatient Therapist Mental Health Care Used the software for: 6-12 months ### "Overall one of the best" April 7, 2025 5.0 Simple Practice is definitely one of the better mental health platforms I have used - it integrates a lot of different features in user friendly ways, makes documentation quick and easy, and it allows you to easily communicate with clients for services and necessary paperwork. However, I wish it would gather more analytics on clients, client insurances, assessments, and billing. Pros Simple Practice allows you to complete documentation very quickly and easily by toggling client information from prior notes and documentation in real time. Cons I would like to see more client data analytics available for providers. Review Source JL Jessica L. Physician Alternative Medicine Used the software for: 2+ years ### "Chiropractic and Acupuncture Clinic Review of Simple Practice" November 10, 2024 5.0 I’ve been using Simple Practice in my chiropractic and acupuncture clinic for 5 years and plan to continue doing so for the foreseeable future. Pros Billing process for both cash pay and insurance claims, EOB posting, online schedule capabilities, patient portal, and the overall ease of use. There are a lot of document templates as well. The live can’t be beat for all of the features available. Cons Simple Practice does not integrate with my supplement/lab dispensary (FullScript). A fax feature directly from Simple Practice would be nice for sending chart notes when necessary. Switched from [Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/) Better price point and billing features. Review Source FC Farrah C. Principal and Practitioner Mental Health Care Used the software for: I used a free trial ### "Too Expensive and Terrible Customer Service" April 26, 2025 4.0 I liked Simple Practice's product but by the time you add on all of the "extras" it gets really expensive. Pros Easy to use interface and nice features such as integration with insurances for claims Cons Customer service is not great (hard to get a real person who also then knows how to answer your question). Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Switched jobs from a company using Therapy Notes so tried Simple Practice. Therapy Notes was better. Review Source CD Coty D. Owner Mental Health Care Used the software for: 1-2 years ### "Over priced, but works" January 11, 2025 3.0 I don’t love the platform, but it works for what it is. It’s also more expensive than a lot of EHRs for pre-licensed individuals. Pros I like that it is good for the starting up clinician and that the templates are easily customized. Cons I don’t like how glitchy telehealth is, that there is not a lot of customization on the calendar screen and it can be readily confusing to someone who is trying to use the system besides just scheduling. Alternatives considered [TherapyMate](https://www.capterra.com/p/134728/TherapyMate/) Reason for choosing SimplePractice Ease of use versus the other did not come with a telehealth platform. Review Source LH LuAnne H. Administration Mental Health Care Used the software for: 1-2 years ### "Good produce, Great price" November 18, 2024 3.0 over all, I am happy with using Simple practice. Pros Simple Practice is a very user friendly software for managing medical records. There are many features that are missing but if you are a smaller sized company or an individual practitioner, the simplicity is amazing. Cons It can be difficult setting up payers initially Review Source JW Joneé W. Clinician Mental Health Care Used the software for: 1-2 years ### "Good software, more features needed" February 19, 2025 5.0 Overall, good experience from the onset. Communication however, was a bit challenging when seeking support. Pros The simplicity of the software and its ease to use. Cons There weren’t a lot features like option to mass message clients, differentiation between appt types and portal options for clients. Review Source lG lauren G. office manager Mental Health Care Used the software for: I used a free trial ### "Great software for small groups or individuals" February 24, 2025 3.0 Pros It's simple. Has just what you need to run your practice. Cons It wasnt a good fit for our group. We have multiple credentials. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Reason for choosing SimplePractice At the time it seemed easier to use, but in the long run we realized it was not going to work for our practice. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Our software was decomissioning and we were trying out new platforms. Review Source JK Julia K. SLP Health, Wellness and Fitness Used the software for: 2+ years ### "Nice, user friendly software" February 21, 2025 5.0 Enjoyed the software overall, great for daily documentation and scheduling Pros It is user friendly, easy to navigate and aesthetically nice Cons The evaluation template was not as detailed as I would have liked, so we would end up writing evaluations in a separate document and upload it into the system Review Source AG Anna G. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Simple Practice lives up to its name!" October 20, 2024 5.0 They have everything that I needed to get my therapy practice up and running, and feel confident about growing my practice from there. Pros I like that Simple Practice has all of the features that any mental health practice would need, and it can be as simple or detailed as the user likes. Cons Maybe the only downside would be that if I do want to get more detailed with income charts or expense reports, things like that, maybe there might be a small learning curve, but definitely a doable one. Review Source MV Mary V. CEO of LMFT Private Practice Mental Health Care Used the software for: 2+ years ### "Not Economical for my needs but a great platform overall" February 6, 2025 4.0 Fine. Helpful support team, user friendly Pros User friendly, logical interface, many ways to use it Cons Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another platform Review Source KR Kristel R. Owner and Mental Health Therapist Mental Health Care Used the software for: I used a free trial ### "Profit First & Monopoly Goals" January 2, 2025 1.0 bought out my long-time EHR Luminello in 2023 and eliminated Luminello in 2024, taking over their customers. They offered Luminello customers a "special deal" with a "lower rate" for the first year. Upon looking up SimplePractice's rates on their own website, I discovered that the "deal" that they offered us was MORE than their regular rates, not a discount. They also consistently raise prices for their current customers at well above market increases and charge extra for very basic features that are included in other EHR's basic plans. I have also heard unfavorable things about their privacy practices (i.e., selling aggregate client data for profit). Finally, in 2024 they bought out Track Your Hours, including Track Your CEUs, another product that I had been using for years (for free!), and then proceeded to shut down that product as well. I assume they offer a similar feature in their EHR and did not want any competition. They seem to be trying to create a monopoly on all mental health related digital companies so that they can charge as much as they want. Pros I have had multiple dealings with , but (to be fair to them) my ratings are not based on using their EHR, but rather their business practices. I have nothing good to say about them. Cons Their focus on profit at the expense of ethics and customer/client satisfaction. Switched from [My Best Practice](https://www.capterra.com/p/242271/My-Best-Practice/) I was forced to make the switch from Luminello when bought out them out. I immediately switched to another EHR (Sessions Health), which I have been happy with (I also tried My Best Practice, but it wouldn't let me select Luminello as the product that I switched from). Review Source CM Carly M. OTA Health, Wellness and Fitness Used the software for: 6-12 months ### "Simple Practice" February 19, 2025 1.0 This was a very difficult EMR system to use for therapy Pros The billing was pretty easy for the billing department Cons It was extremely difficult to track progress, see goals, etc. Review Source OA Omonoh A. Licensed Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "Simple Practice is Pretty Good!" January 23, 2025 5.0 I have had a good experience so far and enjoy having my client's be able to schedule themselves and have ease of use. Pros I really like that it is user friendly and can incorporate video conferencing for individuals and groups. Cons I don't like the difficulty with billing sometimes which causes some issues. Review Source TP Trisha P. Executive Director Hospital & Health Care Used the software for: 6-12 months ### "Too simple for our practice." March 3, 2025 1.0 We outgrew it quickly and so it was not a good fit for our practice. Pros The cost and ease of use of the EMR was nice and the SOAP notes were easy to use. Cons The fact that it was too simple. It didn't allow for multiple therapies as we grew. Review Source GS Ginger S. Administrative Manger Medical Practice Used the software for: 6-12 months ### "Good "Off The Shelf"" January 24, 2025 4.0 Easy for administrative and practitioner use; intuitive for clients; less engaged in seeking out maximum coverage for clients. Pros Ease of use for the client to enter and update info. Also straightforward for administrative use related to billing and scheduling. Cons The nature of highly customizable tools sometimes comes with the extra work of identifying the settings that need to be adjusted to pull the desired data. For example, billing dates defaulting to the last billing period as opposed to client history. Also not as proactive in pursuing insurance coverage for clients. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.