# Page 3 | SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SimplePractice the right Mental Health solution for you? Explore 2819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130710/SimplePractice/reviews --- SimplePractice 4.6 (2819) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SimplePractice ## Showing most helpful reviews Showing 51-75 of 2819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Selena L. Owner Mental Health Care Used the software for: 6-12 months ### "Weighing my Options " January 10, 2019 4.0 Pros Patients’ portal page; appointment calendar; ability to create documents; learning videos, and patients’ messaging feature. Cons 1) Billing/ledger features - access and data entry process still need tweaking. 2) No access option for non clinical office manager and records department staff. This is an issue when you have in-house staff members tasked with printing completed administrative documents such as privacy notice, release, and consent for services and are also tasked with verifying the accurate completion of these administrative forms and cannot tend to these assigned duties due to no access policy; Simple Practice only gives form access to clinicians. Review Source Response from SimplePractice January 11, 2019 Hi Selena, Thank you for your candor in writing this review. The workflow issues you mentioned around administrative access is definitely something we are working on updating in future releases. You can see the features that are taking top priority on our Product Roadmap: https://support.simplepractice.com/hc/en-us/articles/115005264123-SimplePractice-Product-Roadmap Please reach out if there's anything we can do to help. - Natasha from SimplePractice BM Byron M. Medical Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Charged me - then said I was "risk", terminated no refund!" June 23, 2025 1.0 So I signed up for this software a month ago and had fun trying it out. Everything checked out. When the trial ran out, I purchased a month for 55$ and filed an insurance claim on 2 appointment dates for a patient. Later that day, my son added his Chime account to the Online Billing setting of our control panel, and it said we were verified. The next day, we received an e-mail saying our account was "under review", and today we got notified that our account was being terminated with no refund. These people didn't even give an explanation. Pros Simple layout and easy to use design. Cons Terminated me for no reason, and refused to give a refund. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) a cheaper alternative and not such a complicated design Review Source AH Adeline H. QMHP Mental Health Care Used the software for: 6-12 months ### "Good software " July 29, 2025 4.0 I liked it, wasn't horrible wasn't amazing but it was helpful for charting and appointments and the interface was good to use Pros user interface was good and making appointments was easy i liked how i was able to send notifications to my clients Cons pretty expensive for smaller practices and had some bugs occasionally that were annoying but eventually were fixed Review Source AG Alexandra G. SLP Hospital & Health Care Used the software for: 1-2 years ### "All in One" May 27, 2025 5.0 Pros The ability to have HIPAA complaint all in one site such as, saving contact patient information, insurance, billing notes, etc. Cons Too many clicks at times that could be changed by having a pre saved note to modify by current session. Cost. Review Source AE Ann E. Psychologist Mental Health Care Used the software for: 1-2 years ### "Evidence-Based Treatment Planning Made Simple" September 23, 2025 5.0 Pros The Wiley Treatment Planner option makes it easy for clinicians to incorporate evidence-based goals and techniques in their work. Cons The cost is a bit high, and you can get many similar features, like formatted notes and scheduling options, on other platforms. Review Source VR Verified Reviewer Strategic officer Accounting Used the software for: I used a free trial ### "All-in-One Practice Solution" November 17, 2025 5.0 Clean, user-friendly design minimizes clicks and learning curve. Streamlined workflows—automated invoicing, superbill generation, eligibility checks, claim submission. Pros SimplePractice shines for its easy design, telehealth, billing tools, and smart automation. Workflow efficiency: "Time-saver" reducing administrative burden Cons Limited customization/reporting, lacking full API integrations. Occasional instability or missing client portal features, and support primarily via email/chat. Review Source EP Elizabeth P. Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Truly “simple” to use" April 4, 2025 4.0 It was a really great starting HR when I was billing insurance and didn’t have many other needs beyond that and charting. Now I need something a little more robust so I did make a switch. Pros It truly was simple to use, especially the insurance billing integration Cons It didn’t have a lot of additional built-in features that other EHR’s have such as integrated faxing. Review Source SK Shawnalee K. Billing Mental Health Care Used the software for: 6-12 months ### "Simple Practice 2025" February 14, 2025 3.0 It was okay. I was able to teach myself mostly how to use Simple Practice without any additional help. However, some things were very confusing and the fact that you cannot call Customer Service was awful. Pros The ease and quality use of the product. It was super simple to use. Cons Trying to manage paying just a regular payment was hard. It has to be attached to a created invoice and was sort of annoying. Review Source HP Hannah P. LCSW Health, Wellness and Fitness Used the software for: 1-2 years ### "Two Thumbs Up!" October 3, 2024 5.0 I have gotten very familiar with the company over the years and have really enjoyed the simplicity and effectiveness of the simple practice platform. I have recently also started using it from the client side, and like being able to know how everything is organized, and what to expect. Pros I like how easy it is to be able to access the information that I need quickly, and that it is user friendly to the point of me being able to quickly schedule and add notes to my client's charts. The Wiley notes save my life, and make me sound a lot smarter. Cons I like some of the templates that I have used at other companies, and they aren't universal to be able to use in other areas. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) I switched systems when I switched jobs. Review Source AG Anna G. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Simple Practice lives up to its name!" October 20, 2024 5.0 They have everything that I needed to get my therapy practice up and running, and feel confident about growing my practice from there. Pros I like that Simple Practice has all of the features that any mental health practice would need, and it can be as simple or detailed as the user likes. Cons Maybe the only downside would be that if I do want to get more detailed with income charts or expense reports, things like that, maybe there might be a small learning curve, but definitely a doable one. Review Source KA Kimberly A. Pharmacist Hospital & Health Care Used the software for: 6-12 months ### "Keeps my practice calm" May 20, 2025 5.0 SimplePractice is nice clean tool for my solo therapy biz, sets my sessions and notes all lined neat. Pros Booking is drag‑drop style, intake forms shoot to client auto, and billing links to reminders so I forget less. Cons Only thing is, video call gets choppy some days and support replies not always fast, plus reports don’t break down data deep unless I export stuff outside. Review Source KR Kara R. Licensed Professional Clinical Counselor Mental Health Care Used the software for: 2+ years ### "SimplePractice review " April 4, 2025 3.0 Was positive until there were several changes which made insurance billing much more difficult Pros Ease of use Customer service was prompt and responsive Cons Too many updates and changes at once occurred Review Source CL Chatham L. Outpatient Therapist Mental Health Care Used the software for: 6-12 months ### "Overall one of the best" April 7, 2025 5.0 Simple Practice is definitely one of the better mental health platforms I have used - it integrates a lot of different features in user friendly ways, makes documentation quick and easy, and it allows you to easily communicate with clients for services and necessary paperwork. However, I wish it would gather more analytics on clients, client insurances, assessments, and billing. Pros Simple Practice allows you to complete documentation very quickly and easily by toggling client information from prior notes and documentation in real time. Cons I would like to see more client data analytics available for providers. Review Source VR Verified Reviewer Owner and Counselor Mental Health Care Used the software for: 1-2 years ### "The Cost and the Features Did not Align" January 30, 2025 3.0 Pros It was easy to customize notifications that would be sent to clients. Cons The pricing structure and the consistent additions at extra costs. Review Source LH LuAnne H. Administration Mental Health Care Used the software for: 1-2 years ### "Good produce, Great price" November 18, 2024 3.0 over all, I am happy with using Simple practice. Pros Simple Practice is a very user friendly software for managing medical records. There are many features that are missing but if you are a smaller sized company or an individual practitioner, the simplicity is amazing. Cons It can be difficult setting up payers initially Review Source JW Joneé W. Clinician Mental Health Care Used the software for: 1-2 years ### "Good software, more features needed" February 19, 2025 5.0 Overall, good experience from the onset. Communication however, was a bit challenging when seeking support. Pros The simplicity of the software and its ease to use. Cons There weren’t a lot features like option to mass message clients, differentiation between appt types and portal options for clients. Review Source JK Julia K. SLP Health, Wellness and Fitness Used the software for: 2+ years ### "Nice, user friendly software" February 21, 2025 5.0 Enjoyed the software overall, great for daily documentation and scheduling Pros It is user friendly, easy to navigate and aesthetically nice Cons The evaluation template was not as detailed as I would have liked, so we would end up writing evaluations in a separate document and upload it into the system Review Source HD Hayley D. Speech-Language Pathologist Medical Practice Used the software for: 1-2 years ### "Speech Therapist Review of SimplePractice" April 7, 2025 5.0 Overall I had an excellent experience with SimplePractice. I always felt organized with my schedule and I loved the reminders for when I missed a session note for a client. Pros I liked how easy to use and navigate it was. I felt like I could quickly find things without issue. Very organized and clean design. Cons I wish I could customize the colors for clients on my calendar. Review Source OA Omonoh A. Licensed Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "Simple Practice is Pretty Good!" January 23, 2025 5.0 I have had a good experience so far and enjoy having my client's be able to schedule themselves and have ease of use. Pros I really like that it is user friendly and can incorporate video conferencing for individuals and groups. Cons I don't like the difficulty with billing sometimes which causes some issues. Review Source TP Trisha P. Executive Director Hospital & Health Care Used the software for: 6-12 months ### "Too simple for our practice." March 3, 2025 1.0 We outgrew it quickly and so it was not a good fit for our practice. Pros The cost and ease of use of the EMR was nice and the SOAP notes were easy to use. Cons The fact that it was too simple. It didn't allow for multiple therapies as we grew. Review Source SB Stacy B. Virtual Medical Assistant and Advisor with marketing expertise Medical Practice Used the software for: 6-12 months ### "Simple says it all, easy to set up for solo providers" September 13, 2024 3.0 Simple Practice is fundamental and ideally suited for small practices not credentialed with insurance companies. It excels for solo providers, offering numerous features that many EHRs typically charge extra for, all while being highly affordable. Pros Simple Practice is straightforward and user-friendly. Its setup is convenient, reducing unnecessary stress and simplifying error correction. Therapists may find it particularly beneficial, especially if they provide super billing or accept private payments. Cons Accidentally deleting items can be problematic, especially when in a rush or with patients waiting, as retrieval can be difficult. The calendar system would benefit from improved templates to reduce the need for manual input, which currently creates excessive administrative time. The ability to apply changes all at once, rather than individually, would also be advantageous. Review Source JM Jameka M. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "I love everything about Simple Practice. " October 2, 2024 5.0 I love everything about Simple Practice. Pros What I liked most about Simple Practice is the support team. They answered any questions and the setup process. It was pretty simple. Cons What I like least about Simple Practice Is the clearing house. In February we had a major breach it was hard to see payments and ERA. Review Source VR Verified Reviewer Patient Mental Health Care Used the software for: 2+ years ### "Easy to Use and Helpful! " August 26, 2024 5.0 Overall, SimplePractice is great. I appreciate the convenience of it, the helpful features and the ease of use! Pros As a patient, I think this software is great. It is user friendly and has nice features! You can access invoices, change/add payment methods, message providers, and receive reminders about appointments! Cons The only thing I could think of is having to verify my email each time I log in, it can be a pain, but I understand for security purposes! Review Source KP Katerina P. therapist Mental Health Care Used the software for: 1-2 years ### "Started off good" March 3, 2025 3.0 SP was familiar enough to TYH that it was fairly easy to get started using it. Where I ended up moving to another platform was when there was a shift in how data was going to be collected and used, and I needed a platform that was less visually distracting. Pros SP was straightforward to use and had a lot of features that would be helpful for the solo practitioner as well as someone who was supervising pre-licensed folks. Cons The interface is a little too busy and for some may be a bit overwhelming or distracting. Review Source TD Tyneisha D. Owner Mental Health Care Used the software for: 1-2 years ### "Simple Practice is okay!" October 9, 2024 4.0 It was a fair experience but I promptly left after concerns regarding the ownership of data. Pros All of the features that were available and the ability to host a group private practice with the software. Cons The cost of the product, not being able to customize the forms, and the lack of control and ownership of the data. Alternatives considered [PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Reason for choosing SimplePractice The ability to host a group practice and all of the features available. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.