# Page 5 | SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is SimplePractice the right Mental Health solution for you? Explore 2827 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130710/SimplePractice/reviews --- SimplePractice 4.6 (2827) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of SimplePractice ## Showing most helpful reviews Showing 101-125 of 2827 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jose P. Medical Biller Medical Practice Used the software for: 6-12 months ### "Simple Practice, Easy to Use" September 2, 2024 4.0 It has been good and smooth. Easy to submit new claims and follow ups. Pros Is very easy to use. All the information is easy to find. Cons Process about deleting a claim. It is too difficult. Review Source CP Carina P. Therapist Mental Health Care Used the software for: 1-2 years ### "Would Recommend" August 14, 2024 4.0 Overall, I loved SimplePractice and wish I could go back to it. Pros The ease of editing all assessments, notes, treatment plans, etc was FANTASTIC. I also loved how easy it was to adjust appointments in the calendar, send documents to clients, and so much more. Cons The billing became a problem for the group practice I was working at. It was also a problem to have more than one contact on a client profile which was challenging for working with children. I believe this may have been fixed since I left that agency. Review Source EF Elizabeth F. Hearing Care Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Very Helpful" October 11, 2024 5.0 I started using this when I become overwhelmed at work and started taking it home. Found it very effective as my boys also noticed a difference Pros I love this ITs easy to use and so helps with work stress and home stress Cons I am not sure, wish there was more options or subjects Review Source SK Stephanie K. Owner Mental Health Care Used the software for: 2+ years ### "Business Owner" September 16, 2024 4.0 Pros Once set up, Simple Practice was easy to use. Cons It's difficult to get your company set up on the platform. Review Source EM Eileen M. Dietitian Health, Wellness and Fitness Used the software for: I used a free trial ### "Great for existing practices " January 19, 2025 3.0 Pros It is geared towards the medical field mostly Cons I had to find my own patients which I wanted help with Review Source cG carolyn G. Staff Nurse Mental Health Care Used the software for: 1-2 years ### "staff intake nurse and educator" August 28, 2024 4.0 some what difficult to chose from the drop panel and pick the diagnosis i need to fit the client Pros it is very simple i like that it is real easy to use and i am able to make simple notes Cons not able to program to fit paperless business also i have trouble fitting the diagnosis with a intervention and goal sometimes Review Source IA Ileana A. Therapist Mental Health Care Used the software for: 1-2 years ### "SimplePractice is a great platform to run a practice" July 5, 2024 5.0 Pros SimplePractice makes having a private practice SIMPLE. With this software clients can schedule a consultation with you, input credit card information, you can send them the required paperwork, charge them for the invoice and also add clients notes and measurements all in one place. Cons The price is a bit high when starting off, but it is worth it. Alternatives considered [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Reason for choosing SimplePractice I liked how easily simplepractice software program is . Very easy to navigate even as a first time user. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) I did not really like Therapynotes, They dont have an app feature for clients making it limited to the device they could use for our sessions Review Source OB Olivia B. FOA Medical Practice Used the software for: Less than 6 months ### "Optimis Corp Review " August 30, 2024 5.0 My overall experience has been great and efficient. We are happy to have the software. Pros What I like most about SimplePractice is how easy the software is to navigate for efficient use. Cons There is nothing I currently dislike regarding SimplePractice. Review Source WD William D. Director Hospital & Health Care Used the software for: 6-12 months ### "Usable for all " September 13, 2024 4.0 It has been simple, inviting, easy to navigate via the app as well Pros Simplicity of use for telemedicine and tracking. Cons None to note as of yet with the experience I have Review Source dM david M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Product Review" September 4, 2024 3.0 I had a pretty unremarkable experience with it Pros It is a simple program that is easy to navigate Cons It was not very useful for what I wanted to do Review Source CP Christine P. Client User Mental Health Care Used the software for: 6-12 months ### "It's an ok app for what it does" August 12, 2024 4.0 not great, not terrible. I find the app to be simple for a small provider, but not stellar for the clients. Pros easy to see billing and insurance papers Cons I don't always see my notifications I sometimes need to hunt and peck to find what I'm looking for from my provider Review Source AL Alpheus L. Nursing Unit Secretary Hospital & Health Care Used the software for: 6-12 months ### "Great for elevating teletherapy" July 12, 2024 5.0 Pros Everything is streamlined - from docs to reminders to appointments. I know exactly when I'm going to start a session and what to do before and after. Cons Internet connection could be improved; sometimes video/audio is choppy. Review Source Dina F. Strategic Projects Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "So easy for clients" July 29, 2024 5.0 It’s easy to use, makes payments very easy and has ability to have more than one payment method Pros As a client I like that it is so simple to view my invoices and make payments Cons I don’t have anything that I dislike about simple practice but it would be nice if the client could generate a superbill themselves Review Source SM Scott M. Transformational Coach Professional Training & Coaching Used the software for: 6-12 months ### "Horrible Experience" June 29, 2024 3.0 Overall, it was pretty bad. When I did talk with customer service, it was good most of the time. There was one time when the gal treated me like an idiot. The lack of updating the platform with needed changes and not listening to the customer requests on their request page is ridiculous. Why even have a request page? Pros It was easy to navigate around the software. To schedule the next session was relatively easy as well. Billing was taken care of, so that was nice. Cons \*Customer service shared that the \[sensitive content hidden\] didn't want to make some much-needed changes to the platform (adding time zone changes automatically if the client was in a different time zone from mine, which was one he denied). \*You must be on the HIGHEST tier to get ONE-WAY calendar integration. \*Price points are ridiculously high for what they offer. \*The look and feel of the platform was antiquated. Review Source VR Verified Reviewer Owner Mental Health Care Used the software for: 2+ years ### "A cluster from start to finish" December 14, 2023 2.0 Originally as a sole provider- it was OK, that was before it got sold. Now it is a different company and it is HORRIBLE. They don't know what they are doing and they don't even know the basics of billing. It is a total mess- and it is a fraud for them to be saying they can do the billing with this software, because they clearly cannot. Pros For solo providers, maybe passable. Horrible for groups Cons The billing is a total cluster and now so is customer service, outsourced to the DR. Your bills go through APEX EDI clearinghouse BUT the ERAS supposedly come back through Change Healthcare- two different clearinghouses- special fees with that, of course. Our company was never set up properly nor advised of this and have had no ERAs for more than 10 weeks now. ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered this, they told us it was our problem- even though THEY set up the billing and we gave the correct information. Reason for choosing SimplePractice cost was a factor except most of what they did give us has not worked, so it is not worth the price Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Not getting ERAs in Next Gen properly and trouble getting help tickets answered Review Source Response from SimplePractice December 18, 2023 Dear user, Your detailed feedback is invaluable. We apologize for the billing and service issues you've faced. We're actively improving our billing system and customer support to ensure a smoother experience, especially for group practices. Your insights drive our commitment to refine our services and address errors promptly. We deeply value your patience and willingness to highlight these issues. We're currently discussing the points raised in your review at a higher level within our team. Warm regards, Your Luminello Team DS Dreama S. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Too good to pass up" September 6, 2023 5.0 Luminello is everything I need all in one. The customer service is great. The software is great and works smoothly. I know going forward that it will definitely be a game changer for my practice. I like it so much that I already started to refer Luminello to my colleagues. Pros I like that it has so many features and that it is tailored made for mental health providers. I like that the customer service is awesome. Everyone that I have emailed, chatted, or spoke to was very knowledgeable and answered, if not all, most of my questions. If they didn't have the answer right away, they got back to me quickly. I also like that it has videos, how-to, and onboarding to help you navigate while learning their system. The getting started checklist, I definitely love that because it makes me realize that its more to use and learn. I like it so much that I am writing a review. I either write reviews when things are really bad or really good. In their case, Luminello is great. Cons I haven't used it too long, so I haven't yet realized anything bad. However, I feel that if I find something wrong, they will be right on it to fix it. I had little small issues like something didn't show or submit, but that was because of what I was doing. Once I realized it, it worked with no problem. Again they have a lot of videos and guides to show you what to do, so I feel like you can't go wrong. Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Reason for choosing SimplePractice I was looking at price, features like e-prescribing, and being user friendly. Each of these had one thing or another that I felt was a deal breaker. I have some experience with a couple of them and I didn't care for it because it wasn't user friendly. I feel that time spent one figuring it out would be a waste of my time. I feel that it s important to keep cost down in the beginning of starting a practice, but at the same time, I'm saving myself a headache from having to switch later. Therefore, Luminello ticked all my boxes; the price was in the middle, it has all the features I need, and it's so easy to use. Review Source Response from SimplePractice September 7, 2023 Dear Dreama, Thank you immensely for your glowing review! We're thrilled to hear that Luminello aligns perfectly with your needs and that you've found our customer service exceptional. Your endorsement and referrals are a testament to the quality and effectiveness of our platform. We're excited to be part of your practice's success and look forward to serving you and your colleagues with excellence. BN Ben N. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent for scheduling" September 22, 2024 5.0 Pros It's an excellent product for schedulling! Cons There is a big learning curve in the beginning. Review Source TS Trevor S. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "I would strongly encourage to not use this product" May 6, 2022 2.0 I have researched at least 15 different platforms and have settled on SP as it is too difficult at this point to move my practice as I don't have the time. I would not recommend this product to anyone and find the manner in which the SP staff interacts when questioned to be problematic and defensive. Pros The EHR is relatively easy to use if you keep things simple. Additionally, the billing aspects of the software appears to work 1/2 the time. Cons The list is almost endless: -NO customer service unless you email them and pray that they will return the email with an answer that does not even address the question. -The video platform is maybe 20% functional. It is inconsistent and spotty. Most of the time, I have to have patients use FaceTime due to glitches. -The video platform often goes down and SP does not alert you to the outage until you reach out and then they tell you the next day that it went down but is now back up. -Did I mention the customer service is worse than the DMV? -The latest price increase required that one pay 20.00 more per month to allow the calendar to sync with google (which was an option in the previous build) which then forces the therapist to keep two calendars. -Templates are horribly basic and very complicated/impossible to modify Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) SP had a video platform. Review Source Response from SimplePractice May 11, 2022 Hi Trevor - Thank you for your feedback. Aside from offering email support, we do also offer live chat and phone support. Both of these options will allow you to connect with our Customer Success Team immediately and all three options allow you to continue a conversation with our team until you receive an answer to your question. Additionally, our team can assist with any Telehealth issues that you may be experiencing and will determine the source and resolution of the issue within your Help Request. To contact our Customer Success Team via phone or chat, click on the ? icon in your account > Ask Questions > No > Contact Support > choose either phone or chat. -Sara MH Michelle H. CEO/Psychotherapist Mental Health Care Used the software for: 2+ years ### "Super Easy for Solo Practitioners. Need Some Work for Group Practice Use." August 6, 2019 4.0 In spite of the cons noted above (and I could have written more), Simple Practice is VERY good software and would actually kill the game so to speak if they fixed some of the flaws noted above as well as improving customer service. While I do like that why have not outsourced customer service to a foreign country like many others, the lack of phone support can be rather irritating. No one wants to send emails back and forth to resolve issues, Pros Simple Practice really is super easy for the average user. It has a modern look and feel. In less than 60 seconds (52 seconds to be exact) you and create a new client, schedule and send intake forms to be electronically signed. Overall the system is pretty intuitive. I love that you can create your own document and forms. The template creator is fairly easy. I also like that clients can "request" an appointment, which I can approve or deny. Finally, the calendar has very robust features (even better than 'many' of the scheduling apps). Also this comment isnt about the software per se but about the company-- I truly appreciate the they encourage feedback and suggestions from their subscribers and take action on 'some' of the suggestions. Cons Simple Practice takes a really long time to get enrollments with Medicaid & Medicare. They blame CMS but even CMS says it doesn't take months to get approved to bill though a clearinghouse (Yes, I know SP is not a clearinghouse). Secondary billing with is an absolutely nightmare. You literally have to do it manually--as in printing and mailing. I'm not really sure why but every single client I have with secondary insurance billing section is messed up. Allocating payments appropriately is a mystery and there is a 'special' way you have to do it which Ive never been able to grasp. The end result is no client with secondary insurance has a zero balance. Treatment Plans do not have electronic signatures, which is a great disappointment. While there is a template builder, it's not intended for Treatment Plans only Progress Notes. Technically you can create an ITP of your own liking but in order to see your ITP goals/objectives to write your notes, you MUST use one of their templates (creating double work). Simple Practice is now being marketed for use for Group Practices. I was disappointed to learn that if you have Interns or Intermediate/Pre-Licensed Clinicians while you can review and sign their notes, there is not notification of any kind. This mean the Intern/Pre-Licensed Clinicians would need to email the Supervisor which client notes to read either daily or weekly--which is simply ridiculous. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) In addition to the cons noted above, Simple Practice is not designed to accommodate practices providing more than one program/service. Review Source Response from SimplePractice August 13, 2019 Michelle, thank you for your comprehensive review. We're glad to support your practice with our best-in-class practice management platform. We're constantly working on improving our platform, as you've pointed out in our review, and are looking forward to improving our functionality around secondary claims, documentation, and group practices. Thanks for being our customer over the years. - Gillian from SimplePractice SR Sarah R. Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Clinical Provider Review" March 25, 2022 5.0 Overall, I've had a positive experience with Luminello due to consistent customer service and troubleshooting within a reasonable timeframe. When I began using the software, I would reach out to customer support multiple times per week and their responses were invaluable in the beginning stages of opening my clinic. I've used other software for clinical documentation and realized through using Luminello the importance of a user-friendly patient portal, online booking, document signing, and direct communication between clinics and the insurance clearing house - Apex EDI. Pros Patients and practitioners have easy access to documentation, financial details, document signing, and messaging. Cons Features that are missing include template for treatment plans which allow patient signature. Uploading photos of insurance cards and photo ID - required for telehealth - is not user friendly. It would be helpful if patients could upload their own photos of their insurance cards and ID to reduce steps and increase ease of use. Reason for choosing SimplePractice I investigated features of other products and concluded that Luminello is a superior product. In addition, I watched some of the videos of the \[SENSITIVE CONTENT\] of Luminello and appreciated their point of view. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) I opened my own clinic and had the flexibility to test new products. ICANotes did not provide ease of use and user-friendly access for patients. I've been impressed with several aspects of Luminello in comparison to other EHRs. Review Source Response from SimplePractice April 1, 2022 Thank you for your review! We're glad to hear our customer service team has been there for you. We'll add +1s for your feature requests. Please don't hesitate to reach out to us whenever you need help or have a suggestion. SS Sandra S. Member/Clinician Mental Health Care Used the software for: 1-2 years ### "Private Practice Mental Health Counseling" October 31, 2018 3.0 It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing. I asked early on if they were considering offering a group format and was told it was something they were looking at doing, but in the last 2 years there have been no moves that direction. There are other issues such as my particular license (LPC) was not an option. I had to have them manually add it on their end to get it to populate on my signature. There are nearly always "workarounds" offered when I contact them about issues, but I don't want workarounds. If you don't mind that, it shouldn't be a problem. Pros I like the price of Luminello give the features included such as online scheduling, client portal, appointment reminders, billing and payment tracking. Cons 1\. Only one professional can use the CL's email address: If another professional inside or outside your practice uses Luminello and you "share" a CL (ie referral from a psychiatrist for counseling and that psychiatrist uses Luminello in their practice) you have to ask the CL for a different email address because Luminello will not allow you to use any email already in use. The CL then cannot use their preferred email and must give a secondary email which is off-putting to CLs. This is true within the practice as well. If one provider saw the client first and then later referred the client to a different provider, the new provider cannot use the same email to set up the client's account in Luminello. Again, off-putting. 2. Number one happens most in the case of siblings. We see children in our practice. If I'm seeing one child and another Th is seeing the other child, only one of us can invite the parents to the portal and the parents can then only see information about one child. 3. Number 2 relates to seeing kids of divorce: the system only allows one email per client, so when seeing children of divorce only one parent can be invited to the portal. 4. The system itself is slow and clunky. It's slow to refresh and there seem to be unnecessary steps involved in some tasks. 5. It is ONLY for a solo practice, so if you ever plan to grow into a group practice, do not begin with Luminello unless finding a new system and moving all your data is something you enjoy. Review Source Response from SimplePractice September 3, 2020 Thank you so much for that feedback, this is so useful to hear. Regarding working with families, we completely agree with you. Good news is that functionality has been built and is in the final stages of testing. Regarding groups, we hear you! That is actively in development. Regarding some processes being slow - we'd love to hear more specifics on that - we'll reach out to you directly as all of our improvements are based on user feedback like yours. Luminello is developed by providers for providers, so we're always looking to speed things up and optimize workflows. We look forward to hearing your suggestions! September 2020 update: Our team has put your feedback to good use and made it possible to invite parents, caretakers, or others to the patient/client portal, on multiple charts. This is particularly helpful when working with siblings and when seeing children of divorce. We've also made a number of improvements to our site's loading speeds. MS Marie S. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Service has deteriorated " April 20, 2022 3.0 Until about 6-10 month ago I was happy with SP; I recommended SP to many colleagues whom subscribed after a trial period. However, I regret subscribing and recommending SP. I am forced to look elsewhere for an EHR I can trust. Pros I used to be happy with SP, until the recent price increase which moved all popular, most requested features in the top pricing tier. Cons Extreme lack of customer service. As a consumer I learned about 95% of SP’s changes via the Facebook group. Customers were not made aware of important information (for example, power outages or known glitches with the product) by SP. Reason for choosing SimplePractice Pricing and features offered at an affordable price point. Review Source Response from SimplePractice April 25, 2022 Oftentimes our outages do not affect all of our customers and therefore we are not able to send out email updates about an outage to only the specific customers effected. If you ever experience an issue, we recommend checking our Status page since this is where our engineering team will share real-time updates every 30 minutes until the issue is resolved: https://status.simplepractice.com/?fbclid=IwAR0MLdda5V1A8fjFur6OI8NVOA5EYm1XBZ-GmpV5MrjmlBEz3EPjZ2nsRPs To subscribe to updates, click on the outage you are experiencing and enter your email address to receive real time updates. Mike D. Chief of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Mental Health EMR that has work to improve" December 27, 2023 3.0 Our experience has been on a down, up, and down trajectory. It was sold to the practice owner, who is not technical in IT, as a HIPPA compliant telemedicine app. It was sold but never setup correctly, and almost put us out of business, claims were getting denied at a very high rate, and copays were not being collected. Because the app was not setup, all of it resulted in loss collections. The reports are garbage, so we did not know until well after the damage had been done. Now, as I am trying to integrate it with our accounting system (Quick Books Online), I can't get past the tier one support team, who keeps closing my request as solve, after providing work arounds that do not address the problems. I would like to see SimplePractice take their user community's recommendations more seriously. It will only improve the software. Pros The telemedicine virtual visits are awesome! Cons Simple Practice is awful at reporting. The built in reports miss the market, and they will not allow users to create their own custom reports. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing SimplePractice SimplePractice uses Wyle treatment plans already integrated into it, which our practice uses, exclusively. This is enough for us to deal with the other problems. Switched from [Service Center](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/)[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) During the pandemic, the practice needed a telemedicine platform with video capabilities. Review Source LM Luis M. LMFT Health, Wellness and Fitness Used the software for: 2+ years ### "Expensive but (almost) worth it" March 8, 2022 4.0 SimplePractice is very good software for mental health. However, all the options and features lead to complexity. This isn't necessarily bad design - it's simply that there are so many things the software does that there is a lot to learn. Even if you're good with software, implementing the whole package in the condensed time frame required for starting up means that there are times when you'd love to talk with a support rep. It's not that it isn't physically possible to speak to a live person about using the software. It's that by the time you actually hear from a live person, you've either solved it on your own through hours of your own labor, found a work-around, or decided not to use the feature you needed help with. Pros Robust and configurable. Every feature I can think of, that a mental health practitioner might need, is part of this product. Every part of your practice is configurable, from intake documents to discharge documents. Credit card processing? Yes. Online scheduling? Check (it even produces code for your website, so you can have people book appointments directly from your website). Revenue summaries? Yes. Client attendance reporting? Yes, that too. This review isn't the place to make a comprehensive list of features - but it is the the place to make the point that the feature list is comprehensive. Cons SimplePractice offers different pricing tiers, so you can use as much of the software as you're willing to pay for. But, IMnsHO, what's the point of choosing the most robust software if you're not going to use the high-end (expensive) option? So, I pay (as of this writing) $99/mo to use the software. You'd think that princely sum would enable the occasional conversation with a support team member. It may, but I haven't been able to see how to do it. Have a look at the SimplePractice website and see if you can find a number to call for support. I could not. To be fair, they have a large number of videos which clearly explain how to use the software. They're very good, especially if you know which video you need to watch. Bottom line is when you're working a bunch of hours, stressed by carrying a full case load, trying to implement this very comprehensive software, you could use a friendly hand on the phone with set-up. At least, I could. Instead, I got (best case) 48 hour turnaround to emailed questions. For $99/mo, I feel like I should be able to call them now and again. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) TherapyNotes is good software, and much less expensive. Additionally, if you're doing pro-bono work, they give you a better break on the monthly fee. Moreover, they offer much better support. The problem is that the software simply isn't as robust and flexible as SimplePractice. Review Source KC Kate C. Speech-Language Pathologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall, a great produce" September 22, 2021 4.0 Pros I am new to private practice and to Simple Practice. So far, I love the look of it, generally easy navigation on my end, and so many options and templates for forms. I do scheduling myself (I don't have it set up for clients to schedule) but find it really easy on my end. Although it's not super easy to get in touch with a live person for help, there are a TON of videos and other tutorials to support set up and management. Cons I really wish that clients didn't need a new link every time they want to open their portal! Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice I don't remember all the differences in features at this point, but I did trial both of them and I liked the look, feel, and ease of the SimplePractice product. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.