# Page 6 | SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is SimplePractice the right Mental Health solution for you? Explore 2827 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130710/SimplePractice/reviews --- SimplePractice 4.6 (2827) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of SimplePractice ## Showing most helpful reviews Showing 126-150 of 2827 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Sarah R. Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Clinical Provider Review" March 25, 2022 5.0 Overall, I've had a positive experience with Luminello due to consistent customer service and troubleshooting within a reasonable timeframe. When I began using the software, I would reach out to customer support multiple times per week and their responses were invaluable in the beginning stages of opening my clinic. I've used other software for clinical documentation and realized through using Luminello the importance of a user-friendly patient portal, online booking, document signing, and direct communication between clinics and the insurance clearing house - Apex EDI. Pros Patients and practitioners have easy access to documentation, financial details, document signing, and messaging. Cons Features that are missing include template for treatment plans which allow patient signature. Uploading photos of insurance cards and photo ID - required for telehealth - is not user friendly. It would be helpful if patients could upload their own photos of their insurance cards and ID to reduce steps and increase ease of use. Reason for choosing SimplePractice I investigated features of other products and concluded that Luminello is a superior product. In addition, I watched some of the videos of the \[SENSITIVE CONTENT\] of Luminello and appreciated their point of view. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) I opened my own clinic and had the flexibility to test new products. ICANotes did not provide ease of use and user-friendly access for patients. I've been impressed with several aspects of Luminello in comparison to other EHRs. Review Source Response from SimplePractice April 1, 2022 Thank you for your review! We're glad to hear our customer service team has been there for you. We'll add +1s for your feature requests. Please don't hesitate to reach out to us whenever you need help or have a suggestion. SS Sandra S. Member/Clinician Mental Health Care Used the software for: 1-2 years ### "Private Practice Mental Health Counseling" October 31, 2018 3.0 It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing. I asked early on if they were considering offering a group format and was told it was something they were looking at doing, but in the last 2 years there have been no moves that direction. There are other issues such as my particular license (LPC) was not an option. I had to have them manually add it on their end to get it to populate on my signature. There are nearly always "workarounds" offered when I contact them about issues, but I don't want workarounds. If you don't mind that, it shouldn't be a problem. Pros I like the price of Luminello give the features included such as online scheduling, client portal, appointment reminders, billing and payment tracking. Cons 1\. Only one professional can use the CL's email address: If another professional inside or outside your practice uses Luminello and you "share" a CL (ie referral from a psychiatrist for counseling and that psychiatrist uses Luminello in their practice) you have to ask the CL for a different email address because Luminello will not allow you to use any email already in use. The CL then cannot use their preferred email and must give a secondary email which is off-putting to CLs. This is true within the practice as well. If one provider saw the client first and then later referred the client to a different provider, the new provider cannot use the same email to set up the client's account in Luminello. Again, off-putting. 2. Number one happens most in the case of siblings. We see children in our practice. If I'm seeing one child and another Th is seeing the other child, only one of us can invite the parents to the portal and the parents can then only see information about one child. 3. Number 2 relates to seeing kids of divorce: the system only allows one email per client, so when seeing children of divorce only one parent can be invited to the portal. 4. The system itself is slow and clunky. It's slow to refresh and there seem to be unnecessary steps involved in some tasks. 5. It is ONLY for a solo practice, so if you ever plan to grow into a group practice, do not begin with Luminello unless finding a new system and moving all your data is something you enjoy. Review Source Response from SimplePractice September 3, 2020 Thank you so much for that feedback, this is so useful to hear. Regarding working with families, we completely agree with you. Good news is that functionality has been built and is in the final stages of testing. Regarding groups, we hear you! That is actively in development. Regarding some processes being slow - we'd love to hear more specifics on that - we'll reach out to you directly as all of our improvements are based on user feedback like yours. Luminello is developed by providers for providers, so we're always looking to speed things up and optimize workflows. We look forward to hearing your suggestions! September 2020 update: Our team has put your feedback to good use and made it possible to invite parents, caretakers, or others to the patient/client portal, on multiple charts. This is particularly helpful when working with siblings and when seeing children of divorce. We've also made a number of improvements to our site's loading speeds. MS Marie S. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Service has deteriorated " April 20, 2022 3.0 Until about 6-10 month ago I was happy with SP; I recommended SP to many colleagues whom subscribed after a trial period. However, I regret subscribing and recommending SP. I am forced to look elsewhere for an EHR I can trust. Pros I used to be happy with SP, until the recent price increase which moved all popular, most requested features in the top pricing tier. Cons Extreme lack of customer service. As a consumer I learned about 95% of SP’s changes via the Facebook group. Customers were not made aware of important information (for example, power outages or known glitches with the product) by SP. Reason for choosing SimplePractice Pricing and features offered at an affordable price point. Review Source Response from SimplePractice April 25, 2022 Oftentimes our outages do not affect all of our customers and therefore we are not able to send out email updates about an outage to only the specific customers effected. If you ever experience an issue, we recommend checking our Status page since this is where our engineering team will share real-time updates every 30 minutes until the issue is resolved: https://status.simplepractice.com/?fbclid=IwAR0MLdda5V1A8fjFur6OI8NVOA5EYm1XBZ-GmpV5MrjmlBEz3EPjZ2nsRPs To subscribe to updates, click on the outage you are experiencing and enter your email address to receive real time updates. Mike D. Chief of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Mental Health EMR that has work to improve" December 27, 2023 3.0 Our experience has been on a down, up, and down trajectory. It was sold to the practice owner, who is not technical in IT, as a HIPPA compliant telemedicine app. It was sold but never setup correctly, and almost put us out of business, claims were getting denied at a very high rate, and copays were not being collected. Because the app was not setup, all of it resulted in loss collections. The reports are garbage, so we did not know until well after the damage had been done. Now, as I am trying to integrate it with our accounting system (Quick Books Online), I can't get past the tier one support team, who keeps closing my request as solve, after providing work arounds that do not address the problems. I would like to see take their user community's recommendations more seriously. It will only improve the software. Pros The telemedicine virtual visits are awesome! Cons Simple Practice is awful at reporting. The built in reports miss the market, and they will not allow users to create their own custom reports. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing SimplePractice uses Wyle treatment plans already integrated into it, which our practice uses, exclusively. This is enough for us to deal with the other problems. Switched from [Service Center](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/)[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) During the pandemic, the practice needed a telemedicine platform with video capabilities. Review Source LM Luis M. LMFT Health, Wellness and Fitness Used the software for: 2+ years ### "Expensive but (almost) worth it" March 8, 2022 4.0 is very good software for mental health. However, all the options and features lead to complexity. This isn't necessarily bad design - it's simply that there are so many things the software does that there is a lot to learn. Even if you're good with software, implementing the whole package in the condensed time frame required for starting up means that there are times when you'd love to talk with a support rep. It's not that it isn't physically possible to speak to a live person about using the software. It's that by the time you actually hear from a live person, you've either solved it on your own through hours of your own labor, found a work-around, or decided not to use the feature you needed help with. Pros Robust and configurable. Every feature I can think of, that a mental health practitioner might need, is part of this product. Every part of your practice is configurable, from intake documents to discharge documents. Credit card processing? Yes. Online scheduling? Check (it even produces code for your website, so you can have people book appointments directly from your website). Revenue summaries? Yes. Client attendance reporting? Yes, that too. This review isn't the place to make a comprehensive list of features - but it is the the place to make the point that the feature list is comprehensive. Cons offers different pricing tiers, so you can use as much of the software as you're willing to pay for. But, IMnsHO, what's the point of choosing the most robust software if you're not going to use the high-end (expensive) option? So, I pay (as of this writing) $99/mo to use the software. You'd think that princely sum would enable the occasional conversation with a support team member. It may, but I haven't been able to see how to do it. Have a look at the SimplePractice website and see if you can find a number to call for support. I could not. To be fair, they have a large number of videos which clearly explain how to use the software. They're very good, especially if you know which video you need to watch. Bottom line is when you're working a bunch of hours, stressed by carrying a full case load, trying to implement this very comprehensive software, you could use a friendly hand on the phone with set-up. At least, I could. Instead, I got (best case) 48 hour turnaround to emailed questions. For $99/mo, I feel like I should be able to call them now and again. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) TherapyNotes is good software, and much less expensive. Additionally, if you're doing pro-bono work, they give you a better break on the monthly fee. Moreover, they offer much better support. The problem is that the software simply isn't as robust and flexible as . Review Source KC Kate C. Speech-Language Pathologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall, a great produce" September 22, 2021 4.0 Pros I am new to private practice and to Simple Practice. So far, I love the look of it, generally easy navigation on my end, and so many options and templates for forms. I do scheduling myself (I don't have it set up for clients to schedule) but find it really easy on my end. Although it's not super easy to get in touch with a live person for help, there are a TON of videos and other tutorials to support set up and management. Cons I really wish that clients didn't need a new link every time they want to open their portal! Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice I don't remember all the differences in features at this point, but I did trial both of them and I liked the look, feel, and ease of the product. Review Source KS Kathryn S. Owner Mental Health Care Used the software for: 2+ years ### "Great product 3-5 years ago has declined significantly" February 3, 2022 3.0 In the beginning, really helped me streamline my practice and made practice management so much more effective. It was a lifesaver as I was transitioning from agency work to full time private/solo practice. I recommended it to so many colleagues and supervisees. It has really begun to go downhill over the last year since being sold to EngageSmart. Pros The mobile app, customizable forms, template library, reports, and client booking are all really excellent. Billing, calendaring (especially customization like color-coding), chart notes, and other features are "fine" but could be improved. Cons I provide supervision and consultation as well as therapy and there is no way to differentiate between types of clients. Customization of the calendar (e.g. color coding for types of clients and location of service) is essentially non-existent. Billing and invoicing has always been confusing and clunky. Just generally, the customer service is absolutely atrocious. SP representatives in online platforms are obtuse and dishonest in responses, and it is really hard to get ahold of someone to help when there is a problem. I also am very disappointed with the new pricing structure which doesn't even attempt to hide the fact that they are strong-arming people into the highest tier by including basic features like calendar syncing or adding a supervisor only in that very highest tier. They clearly prioritize profit/shareholders over customers, and their goal is to monopolize everything about the online therapy world (websites, therapist directory, continuing ed, etc) rather than putting resources into continuing to make their product better. Some really basic features that folks have been asking for for at least 5 1/2 years (since I've been a customer) are still not there. Reason for choosing SimplePractice I went with as it was the first practice management software company that I tried and I happened to like it, so I just stuck with it. I am now researching many alternatives that seem superior to SimplePractice in many ways. Review Source LM Lauren M. Owner and therapist Mental Health Care Used the software for: 1-2 years ### "It has potential, but needs significant functionality improvements " March 21, 2022 3.0 I stuck with this software over a year and kept being hopeful that design improvements would be possible, and it just hasn't happened. One of the most frustrating things about Simple Practice is when they mark things "Solved" even when their advice is to "suggest product improvement idea in the user forum," - I understand this is probably an automated process, but it is frustrating. Pros It is easy to bill and receive payments through Stripe Integration. Telehealth has become more reliable. I appreciate the ability to customize forms. The treatment planner with Wiley isn't useful as it creates a lot of unnecessary steps. They now allow client signature and provider signature, which is a great improvement. Cons The inability to create a solution to the POS coding changes makes this software a poor choice for any provider that takes insurance. The current Simple Practice guidance is to create a calendar for each POS as a workaround. The software itself rates low on accessibility for visual presentation - the text is all blue, and there is no way to change color scheme, font size, font spacing. They communicate poorly when they have service outages, and do not give practices any credit to their account when this occurs. This has occasionally improved, but still lacks severely in implementation. There is no way to put in a specific IT ticket, so you often speak with a "Customer Success representative" who may not understand the situation. Inability to customize the format/presentation of client portal login screen, even if you pay for the highest tier plan. Calendar sync is only available on the highest tier plan. Inability to track data on an ongoing basis (weight, rating scales for depression/anxiety etc), and poor functionality for patient records - anything uploaded is a document with no way to organize items. No ability to add a macro (or similar functionality) into the treatment note to drop down a portion of the treatment plan - currently you need to copy and paste objectives. The custom forms often look bulky, and could use design improvements. It also does not appear possible to have the custom forms display with your business color scheme and/or logo Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice The billing features at the time were great. Review Source VR Verified Reviewer LMFT Mental Health Care Used the software for: 2+ years ### "I used to love this produce but can no longer recommend it" February 28, 2022 4.0 Up until 2022 really have had a great experience with the company. I and hundreds of others are so frustrated with Simple Practice but finding a replacement and moving all my clients over is a reason many people have not been willing to do. My best advice is if you are not using Simple Practice don't start. Their pricing is significantly higher every other competitive service. Save yourself the hassle of an overpriced company who does not care about their customers. Pros I like the ability to create my own note templates and the calendar sync works better than the other EHR I used. I also like the ability to automate sending clients monthly Superbills. Cons The company was purchased and the new company added a lot of features I don't need or want. They have a directory with horrible SEO and all these other features. Then they created this package pricing and in order to have the basic calendar sync I need to pay for a package with with a template website (think of any of the cheap website built sites) as well as that ridiculous directory that is worthless. It also includes several other services I do not use or need. My cost s going up over 60%. Current customers complained in large numbers and the new company basically ignored them. Review Source VR Verified Reviewer Owner Mental Health Care Used the software for: Less than 6 months ### "Still learning, but loving it!" September 17, 2018 5.0 It is obvious that a great deal of thoughtful consideration has gone into the development of this software. While there elements that I would like to see incorporated as a matter of convenience, there are absolutely no deal breakers here! I do have much to learn, but I feel confident that I made the choice for my private practice. Try the free month ~ be impressed! Pros It's only fair to say that I still have many things to learn! I've not experienced the insurance side of things yet, and that's a beast all its own. That said... I find the online "How To" articles helpful and easy to follow. The videos are also helpful most of the time. I have not attempted to reach a person by phone, however, mostly b/c I've not needed to (yet). Being cloud based was an absolute must. Love the intuitive and attractive visual interface! The Client Portal has been easy to incorporate into the company website, and clients find it easy to use. I like being able to initiate the intake process immediately with a client who requests an appointment. Super like the reminders that help me keep up with what needs to be completed. It has also been helpful to receive an email of my agenda for the day. Having the flexibility to modify forms or create my own is awesome! It took me some time to understand how, but I got it. Cons I prefer structure when I'm just learning how to navigate new software. It is helpful to me to have "How To" guides in an order that leads me through necessary processes. I found myself wondering if I'd completed everything required in a process, was there a tab I hadn't discovered, etc. Having a check list, an order, some sort of structure to remove the mystery as I acclimated would have been reassuring. Color coding features would be helpful to differentiate between clinicians, insurance companies, etc. I find the mobile app to be difficult to navigate. Attempting to schedule clients or see what is available is cumbersome. I've since synced the calendar with Google, and that appears to be working more smoothly. It would be wonderful if there was a way to connect local SP users. I've had questions come up that a user more seasoned than myself could likely answer in five minutes....versus the hour or more I spent chasing rabbits. Review Source Response from SimplePractice October 30, 2018 Thanks so much for your positive review. We have a thriving community of SimplePractice customers - most likely in your local area - on our Community Forum at community.simplepractice.com and in our Facebook community at facebook.com/groups/simplepractice. We're here to help - thanks for choosing SimplePractice. - Gillian from SimplePractice ML Mary L. Sole Practicioner Mental Health Care Used the software for: I used a free trial ### "completely unreliable; impossible to reach phone support" August 18, 2022 1.0 One week a client receives a text and the next they do not. SP keeps blaming clients for blocking SP number and I have documented evidence this is not the case. When SP stated the number was blocked, clients contacted their carrier and requested SP to be added. Did not fix the problem. This is only the trial basis and Every Day I've spent time emailing SP support to attempt to resolve. One time I had a duplicate number for 2 clients and I resolved that. Another time, text was not turned on. All other times have been a nightmare and not user error or client error. Terrible. Pros That I didn't pay for it beyond the trial basis Cons One week a client receives a text and the next they do not. SP keeps blaming clients for blocking SP number and I have documented evidence this is not the case. When SP stated the number was blocked, clients contacted their carrier and requested SP to be added. Did not fix the problem. This is only the trial basis and Every Day I've spent time emailing SP support to attempt to resolve. One time I had a duplicate number for 2 clients and I resolved that. Another time, text was not turned on. All other times have been a nightmare and not user error or client error. Cannot reach live support Review Source Response from SimplePractice August 22, 2022 Hi Mary - Thank you for your feedback. Our Customer Success Team thoroughly investigates every Help Request that our customers create in order to assure that the issue is identified and resolved. We recommend continuing to follow up with your Help Request to have our Customer Success Team look further into the issue. -Sara DO Debbie O. Speech Language Pathologist Medical Practice Used the software for: 1-2 years ### "Overall" September 23, 2021 5.0 is an all-in-one HIPAA-compliant program that has been life-changing regarding the management of my practice. It has allowed me significantly more time to treat patients and less time with administrative tasks such as generating paper claims and statements. Initially, there was an incredible learning curve when my previous practice management program did not cooperate in assisting with the transfer of a large amount of data. Simplepractice allowed me the extra time needed beyond the 30-day trial period to manually enter the data. I am so thankful to know about Simplepractice. Pros \-Completely HIPAA compliant -I now prepare and submit claims within minutes and know almost immediately of any errors or need for resubmission -Electronic claims submissions result in the quick return of payments -Collections are minimal with the ability to process payments with the internal credit card company -Charting progress notes is standardized and easy with a "load previous note" function -The compatibility with my phone and tablet is wonderful, especially with the dictation to text function -I can develop my own forms specific to the needs of my specialty -Patients easily access the friendly portal and quickly complete and return office forms -Support through chat, email, shared audio/visual screen, and now phone is timely with knowledgeable and friendly representatives Cons \-The program only allows for one supervisor per intern and is not amenable to a satisfactory work around -All therapist's calendars are visible to all team members -Lacks functional use of invoices as most know them -Cannot send group emails or notify the entire caseload of information to be shared by the practice Review Source CP Carrie P. Therapist private practice Mental Health Care Used the software for: 1-2 years ### "Disappointed and downhill from there" February 10, 2022 2.0 I have been frustrated and disappointed in my experience based on their reputation. The accounting was awful and frustrated my office manager, and the billing functions did not make up for it. The intake missed so much, I had to go back to emailing my own forms. The new tiered plan adding another 33-45% per month just to get basic function because they stripped down the plans is just disrespectful business, and I hope to change as soon as possible. Pros Some of the note templates were nice than having tons of click boxes, and being able to do them on a mobile device is nice. The ability to bill secondary insurance electronically was the biggest selling point, and on the occasions it worked, was nice to have. Cons Accounting, billing history records for claims don't make sense for the task. They don't keep up the records the way that's needed and risks lost revenue. The date to review billing is recent and short, so problems disappear to be lost until it's too late. The clearinghouse is inconsistent and unreachable except through them. They can be slow to set up credentialing unless you push on SP, even for problems when you need to redo something, this more lost revenue. Some billing issues with clearinghouse or insurance took fighting over a year- and repeated the following year, the rules changing suddenly. Then, they changed their pricing so that basic functionality for many offices, including small or solo ones cannot benefit without the premium version, overpaying for basic features and taking bulky features that are not necessary or useful. Review Source MSA Mark Senyo A. Head of Department Hospital & Health Care Used the software for: 6-12 months ### "simplifies all processes to a level that allows us to focus on actual client care" July 7, 2021 5.0 Simple practice was introduced to me and my \[SENSITIVE CONTENT\] during a medical conference we attended during the early stages of setting up our private practice. Thankfully, it came at a time when we were still developing our core processes and workflows, so it was able to shape our systems right from the very beginning. Pros Simple Practice is very easy to learn and get comfortable using. All the various features easily link up to others that follow or proceed in the logical process of service delivery, making product navigation extremely user friendly and smooth. Cons The period allowed for the free trial is a bit short and does not allow potential buyers enough time to test all the core elements before having to make a decision on whether to purchase or not. Reason for choosing SimplePractice The recommendations we received from our network of associates and administrators were in favor of Simple Practice Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Simple practice had a more comprehensive set of features and more applicable uses for the stage we were in as a new practice Review Source EF Erin F. Owner, LPC, Alive Holistic Counseling. Mental Health Care Used the software for: I used a free trial ### "A step in the right direction for our group practice. " November 27, 2019 5.0 So far, very excited, very pleased with your customer service and overall happy that we made the jump from three separate software over to one. Please see the comments above, in regard to your calendar which -- is the main criticism for your software. I would be happy to follow up on my ideas via email. The overall cost for simple practice technically isn't saving us any money, but it is saving lots of time. Pros I love how FAST and transparent the claims billing and processing experience is. It takes just moments to file and send information out to insurance companies. Whereas we used to have to manually work back and forth from various accounts when using our previous EHR program. I love the reporting features. We can cut out having to manually track information in excel sheets because Simple Practice makes it available to us at any time. This helps us to track claims, understand our financials and to keep on target with our clients' copays and claims. The dropdown menus featured, to pull up information on a specific clinician, and pull up their practice information, clients and more is SUCH a great feature for managing our group practice. Did I mention, that sending claims is easier than ever? - this ease alone is what has me and my team jumping for joy. Cons I don't like your calendar. This is where things seem to go awry for myself and our clinicians. I think that you guys would benefit by updating and creating a much more user-friendly experience with more control and detail from the calendar. Before making the change to Simple Practice, our office utilized and paid for Acuity Scheduling. While we totally understand that things would naturally be different from one program to the other, we were, and continue to be baffled and very confused with your calendar programming. Especially using it as a group practice. The calendar is very unorganized, there really is no detail and it technically takes us 2-3 minutes longer to schedule new clients because you do not offer a drop-down box or mini-calendar to select from in order to see available times. I also cannot stand, the way that when you click in an availble slot in the day view, it defaults to the very minute -- 60 minute sessions need to begin on the hour, and when we are selecting the date, we are having to correct it from " 5:15 pm" to "5:00 pm". Managing therapists schedules is also a pain. I would like to see an overhaul to your calendar that features new availability designation, new appointment selection, and one that works based on the times and hours that each therapist states for their own schedule. I want to see more control int he calendar. End request: Create a much better, user friendly calendar! Reason for choosing SimplePractice We have heard "simple practice" come out of other clinicians' recommendations, way more than the other competition. We decided to check out the 30-day trial, and then we decided to make the jump. Review Source EC Elizabeth C. Owner/Practitioner Mental Health Care Used the software for: Less than 6 months ### "Perfect solution for my needs" March 9, 2021 5.0 See above Pros I am a solo practice provider and unlike the other EMRs which I have tried, all of which claimed to be specific to psychiatry, this product actually is. It is not cluttered with functions I do not need and allows a surprising degree of customization within some constraints. I can easily manage scheduling, notes (fully customizeable), integration with prescribing and labs, and the billing is a breeze compared to previous systems I have tried. The price is extremely competitive. The main selling point, above all, is that their customer service has been spectacular. I am a single customer, and yet have had their service people respond helpfully to every single request in a timely way; they listen to suggestions and are incredibly supportive when there are issues. I am very happy with them and relieved to have finally found a good solution. I am now able to manage a medium sized psychiatry practice without any staff which is a huge accomplishment. My patients seem to really like the portal, which frees me up from providing superbills for insurance as my patients can generate their own; also keeps my communications with them easily accessible instead of hunting through messages, emails etc for reminders about things they have asked me about. Cons There are some things about the user interface that could be better from a design perspective, and there are certain functions that I think they are working on upgrading--they seem to be in development still and to be improving their software over time. For instance, the software to build your own forms and notes doesn't work that well on my computer--it is time consuming and doesn't always save which can be frustrating. On the other hand if you want them to build forms out for you they will do that at a very reasonable rate. It would also be nice to have a little more structure built into the charts, eg separate areas for medical history, other providers and so forth. But with a little thought you can find workarounds. They are working on integration with faxing; the only thing I have to have separately set up is a HIPPA compliant fax and I got that from SR fax for a low cost. There could be more functionality in terms of running reports and doing accounting kinds of things easily, moving appointments on the calendar using a click and drag. Again I think most of these things are in development. Overall these are small issues for me, more than made up for by the customer service and the specific fit for my needs of the product. Reason for choosing SimplePractice Positive reviews by psychiatrists and exceptional service from their sales team. The person who helped me set it up was on the phone doing screen sharing trouble shooting from day one. Extraordinary. Switched from [WRS Health](https://www.capterra.com/p/75252/WRS-Health/)[Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) As is evident, I have been through a few rounds of this. I began with Valant, which was ok but I hated the way the access to old notes worked -- you had to download and then open a PDF each time you wanted to look at one, which meant I couldn't scroll through quickly to refresh your mind as to where things were. Other things were clunky--the way notes worked seemed rigid. Simple Practice was great except for the fact that they don't have prescribing; I never used it as a standalone, only as an alternative to WRS until my contract ran out with WRS. WRS was a disaster. They promised all sorts of things they never delivered; were unable to find a way for me to generate statements with a diagnosis code on them (only solution was to give patients a CMS type superbill for every single visit, which doesn't work for therapy patients), and customer service was abysmal. They charged $1700 for a download of my files when I left, even though I have only about 100 patients....and then the data I received was in a form I couldn't easily use, so I did it myself by hand. Total disaster experience. Review Source VR Verified Reviewer SLP/Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Unwanted new features to justify significant price increase." February 19, 2022 1.0 My experience was poor overall. I initially loved them and recommended to others but I will be leaving simple practice for another EMR after this sudden and senseless price hike as I'm sure this is a pattern they will continue. They were very dismissive of my concerns and let me know that there would be no refunds. I did not feel I could trust them to make decisions in the interest of the consumer. As a product developer myself I typically send out surveys and conduct focus groups on new products. I don't think they did this judging by the pile of negative reviews on trust pilot within the last few weeks. A price increase is fine but a price increase above 10% of the base cost in a time of crisis is price gouging. Pros I liked the original pricing plans. They were reasonable and had the basic features my practice required (online booking widget, documentation, and appointment reminders). Cons Simple Practice gave little notice when they hiked the price by 50% for some basic features. They stated that the new features justified the price hike however we don't use the new features, didn't request them, don't need them, and don't want them. What we require is the plan we chose upon choosing this EMR. An added website isn't useful when you already have a website and don't need two. Telepractice isn't useful when their system is inferior to zoom and you already have a system in place. Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/)[EmbarkEMR](https://www.capterra.com/p/231969/EmbarkEMR/)[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/)[Square Invoices](https://www.capterra.com/p/255193/Square-Invoices/) Reason for choosing SimplePractice Used it in the past and liked it Review Source Response from SimplePractice April 18, 2022 When changing our pricing, we conducted extensive research on how to charge customers at a rate that was commiserate with the services we provide and the labor it requires. We also conducted research on the necessary features and most utilized functions and segmented that data based on the stage of private practice the customer was in: how long they'd been in private practice, if they were a solo-practitioner, small group, large group practice, client case load etc. The new Essential Plan is very similar to our sunset Professional Plan, but it's meant for a solo-practitioner. We've tailored 3 distinct plans to better fit the stages our customers' private practice journey - including an affordable Starter plan. We added many new, highly requested, features in 2021, and extended options for customer support. We appreciate your feedback as we continue to build our product and introduce more customization in our subscription plans in the future. WS William S. Director Mental Health Care Used the software for: 2+ years ### "Simple Practice - there is truth in the name" April 14, 2017 5.0 I have tested out Simple Practice for our group practice and we plan on transitioning to it. It's rare to find a company so well balanced in its direction. The user interface design is well thought out and makes doing otherwise complex procedures simple and straightforward. The documentation and user support is something you would expect from a much larger and more resourced entity. The product development has been very focused and well planned as features are thoughtfully implemented. Some of their competitors seem to decide which features to develop at random. Simple Practice first popped on my radar in 2012 and they had a beautiful interface, a simple iphone app, but they couldn't do much other than notes and calendaring. Oh, how things have changed. They now take payment, and even do autopay on weekly clients. They simply and beautifully execute therapy notes, have a client portal, process insurance claims, have appointment reminders, treatment plans, calendar sync, and you can have clients signup and schedule directly through simple practice. You can even push them assessments to fill out to add to their records. I didn't like how their product shows client credit's and debit's. I will say that it seems like there is a more intuitive way to do this for reconciling accounts. When you first look at it, it will confuse you and I am sure it is something they spend time on with each new customer. This surprises me that they have kept it this way since everything else is so intuitive. The only area I can't speak to is what their reporting looks like. Theranest has a feature I like in their reporting as it shows you by clinician and referral source, who has sent you the most business the stick rate, and things like this. Personally, I would love to be able to see more granular data to know what each clinician is best with matching intakes with treatment outcomes and being able to see each clinician's number of clients who are active and their insurance to private pay ratios. If I were to extend my wishlist, I would like some limited CRM features as well to help with new client inquiries. All of that said, Simple Practice is the Tesla of therapist EMR's. They are pioneering the field and they know it. I recommend them to all clinicians. Pros Features, product speed of development, user interface design, ease of implementation. Cons reporting, cost if you have a group, the only credit card company support is Stripe's API and they have a minimum of per month volume before they will lower their fee's. Review Source Response from SimplePractice May 4, 2017 Hi William, we're grateful that you're part of our community! It's great to hear your story of revisiting SimplePractice after we added more features. We're working hard every day to make improvements so that both solo and group practitioners are able to use our product easily and efficiently. VE Vincent E. Clinical Sex Therapist Mental Health Care Used the software for: 1-2 years ### "Easy-to-Use, Customizable, and Well-Intergrated" March 11, 2024 5.0 Overall, this is a great product. I'd just recommend a few minor adjustments and it would be the perfect EHR! Pros I really love the intuitive calendar management. I can 'drag and drop' appointments and can easily set recurrences and move recurring appointments. I also love the 'Load Last Note' feature where I can save time on filling in standard fields and concentrate more on the weekly/bi-weekly changes in information (i.e. client progress, client needs). Cons I would improve the Telehealth app. The Telehealth app seems to malfunction quite frequently when clients are using their phones to join appointments. I have also noticed that my video glitches quite frequently. I would also improve the 'Share' function on Telehealth. It is very hard to screenshare and use it for sharing worksheets and handbooks. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) I switched to a different company that used as different EHR system. Review Source CS Cheryl S. Owner & Speech Language Pathologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Simple Practice: An EMR for Speech Language Therapists with Potential" September 28, 2021 3.0 Overall, I find SP to be an acceptable, but not optimal EMR. I continue to use it, because, quite frankly, my understanding from other SLPs is that all of the EMRs that are available to those of us who are single member practices (thereby giving us a single member practice budget) are lacking in some way as well. I continue to use it because it allows me to easily bill insurance. I find the cost to be exorbitant for the little I use it for though. It is my largest business expense, and as a part time practice owner who wants to spend time helping clients, not figuring out how to use an EMR, it is a constant frustration. Pros The claims filing process using Simple Practice is very easy, and efficient once initial information is entered correctly. There is only one tweak that has to be made each time, and it can be submitted. Claims are paid quickly, once remittance capabilities are set up with each insurance the claims details quickly populate. SOAP notes can be set up and customized fairly easily, including with one line responses and check boxes once one has figured out how to do this. It is very easy to enter data for much of the note on my phone following each session at client homes. I can then easily use the Simple Practice App on my phone and take a photo of the handwritten notes I jot down in session and it imports easily into Simple Practice. These two features are the reason I keep using the product as the rest of it's options need work to be functional for an SLP. Cons SP lacks features that I really need in an EMR. One of the biggest things it lacks is a way to easily note quantifiable data, match it to a short term goal, and quickly give me the ability to bring up a number of days of that data with a search. I have to keep quantifiable data on separate excel spreadsheets for each of my clients in order to be able to quickly access it to write progress reports (which I do quarterly). If I want to batch print SOAP notes, I can't. Each note has to be opened/viewed individually (even though it appears that it all gets pulled down together in a Zip File). Who has time for that? Simple Practice also lacks the ability to customize certain features. For example, I really want to be able to set up text alerts for clients for certain periods of time, but not always. Such as the week I return from a vacation. I do not want to have to go into each client, set alerts, then remember to turn them back off again after that date. I also want to be able to just set texts to remind new clients initially, not weekly. Another thing I really need is the ability to batch email clients from within the EMR without listing each email (for privacy). I currently have to cut and paste notes to each client and email separately. For example: when sending out procedural updates, reminding clients of a week I am closed and so on. Why haven't these things been added/customized yet? There are a large number of users who have requested them in the request section. Reason for choosing SimplePractice Because Fusion was too expensive, and Theranest was not given the most favorable feedback by other SLPs. Review Source Response from SimplePractice October 5, 2021 Hi Cheryl, thank you for your thoughtful feedback. I can certainly address some of the "Cons" you mentioned. The same issues you run up against when trying to mass email clients with updates are the ones we have to deeply consider when building a mass messaging feature through our platform. As an EHR, client data is of utmost importance to us and many mass messaging tools include contact information for all the recipients in it. We're still exploring ways to enable mass messaging, while maintaining the confidentiality and security of your client data. As far as being able to quantify data for reporting, exporting all Progress Notes onto one document, creating timeframes for when appointment reminders are enabled, these are all features that we could implement in the future. If you'd like us to further consider these feature requests, let us know on our Ideas & Suggestions Board: http://simplepractice.uservoice.com/ ! - Ruth NM Nichole M. Founder, Clincian Mental Health Care Used the software for: 2+ years ### "Love this practice management system and it keeps getting better" September 27, 2021 5.0 Simple Practice is an all one solution for small private practices- it's not only a user friendly electronic health record, but an insurance billing platform, staff tracking if you have independent contractors or employees, secure messaging system, telehealth platform, source for quality continuing ed, weekly inspiration, revenue tracking, and all the tools you need for a easy digital client onboarding process. Pros As an experienced clinician and small private practice administrator I find this software easy to use and the SP team really does take user feedback seriously and updates and adds features regularly. The roll outs of changes are thoughtful, with good lead times, and always a net improvement in user experience (so far). Reports are detailed enough for me to keep an eye on revenue, independent contractor services, and I can easily update forms and communicate with team members and clients confidentially. Also, online scheduling and the Client portal make client onboarding a breeze without hiring a receptionist. Cons I wish I could run reports based on services provided and/or detail of services provided to clients with specific payors. Alternatives considered [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) Reason for choosing SimplePractice I previously had a lot of experience with Care Logic when working for a larger agency. SP offers a much simpler and tech savvy solution for a small practice. Review Source Lisa E G. Board Certified Psychiatrist, Psychotherapist in Private Practice Medical Practice Used the software for: Less than 6 months ### "Does a lot. " January 25, 2019 5.0 Good overall. The one other thing I would like to mention is that you can’t get a live help from Tech support in real time. You can “attend” virtual classes, sign up for live classes (which I haven’t done. Time thing) and if you have a question, you can submit it to a chat community (not helpful, not enough docs so they responses are non-relevant) or you submit an email to technical support and they write back. Here’s the catch. You have to respond to their response right away or if you miss the 2; hour window they consider your request “satisfied” and they move in. My suggestion would be to hire more live real time tech support. And if you want to add physicians, consider adding eprescribe and a lab interface. Just my suggestions. There are lots of reasons to not cater to doctors, but if Simple Practice would want to do that, a few small fixes could make this a very usable and more complete package. Pros Nice and plain in a lot of ways yet let’s you do these things: Set up your own intake forms, diagnostic codes, billing forms, scheduling, a secure patient portal so when patients contact you, you can send them a secure link they can use to sign your consent forms, pay you using a credit card which you don’t have to handle, schedule a session, and do a telehealth visit in a secure HIPAA compliant way. There is also a way to do billing so bills can be submitted to an insurance company. Cons Simple practice is designed for mental health professionals and non-MD’s mainly, so as a psychiatrist, it does MOST but NOT ALL of the things I need for a telepsych practice. For example, I cannot e-prescribe, order labs or review lab results using simple practice. But that’s okay. They never claimed it could be used for this. So I am still getting off the ground with my own practice and will probably just use some work arounds such as writing paper scripts for now, and this is fine unless I get a patient who needs clozaril, lithium or delante, at which time I will need to get lab ordering and reviewing capabilities from somewhere else. So the thing is this. Simple Practice does a lot of things. For a psychotherapist non-prescriber, it would pretty much do everything you could ever want a platform to do. For a psychiatrist, it hits about 2/3 of the total function domain needed. For internal medicine, family medicine or endocrinology I would definitely recommend doing something else. They make no claims to physician specific and the main reason I picked it is for the telehealth and the billing simplification and the collect payment without touching money feature. Review Source Response from SimplePractice February 8, 2019 Lisa, thanks for your positive SimplePractice review. We¿re glad that SimplePractice is working for your telepsyche practice - you can always submit suggestions to our team on how to improve SimplePractice even more at simplepractice.uservoice.com. - Gillian from SimplePractice JP Jason P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I recommend, but if you want to grow, it can get costly" April 8, 2024 5.0 Simple practice is very good for a small team or solo practitioner. When you start to get bigger, it might be wise to compare options. Pros Simple practice is simple. That is so helpful for a software. It is much easier to set up than the one we are currently using. I also like the two-way Google calendar integration. Cons If you start to add clinicians, then it gets pricey, simple practice does not differentiate between full-time and part-time clinicians in terms of pricing. So we switched, because adding part-time clinicians was getting too expensive for the software. It is also not a marketing centered software compared to the one we are using now. Reason for choosing SimplePractice it was simple and provided the ability to charge clients book clients, and send reminders. Review Source VR Verified Reviewer PMHNP Mental Health Care Used the software for: 1-2 years ### "Highly recommend to cash pay, or therapists/psych who rely on outside billing company" May 14, 2020 4.0 Originally my plan was all cash practice. This would have been perfect for that. I ended up deciding to take insurance. Luminello serves its function very well if you are a therapist or psych provider who wants to keep things simple on the EHR end. However, its billing capacity is super limited compared to other EHRs (no eligibility checks, no reports, no ERA breakdowns, accounts receivable, analysis of claims, scrubbing/claim resubmission function). Ultimately I need an EHR that has the practice management and EHR in the same interface. Luminello does not advertise itself as having an extensive PM side, so I don't think they mislead at all, it's just not what I need anymore, which is why I'm switching. I think this is a great software for therapists and cash pay practices. I would put it more in the realm of like therapynotes or simple practice but with an erx function (I haven't actually used those, but that's the sense i get from colleagues). I hope this helps someone! Pros \- Custom intakes - Custom forms - Very simple interface - Messaging system - Never glitchy - Easy to link from website to request an appointment Cons \- No phone support - No elabs - No fax - No referral function Review Source Response from SimplePractice May 21, 2020 Thank you for giving Luminello a try in your practice and sharing your feedback so we can learn and grow. To address a few of your thoughts: First, we have implemented live chat and online booking of screenshares. Webinars and phone support are also in our plans. Our teams are also working towards improving Luminello's billing platform, with major updates coming in the next few weeks. Other improvements, like fax integration, accounts receivable for insurance claims, and implementing claim analysis functionality are all on our long-term list. Currently, our insurance claim submissions partner, ApexEDI, allows for eligibility checks, and they scrub claims automatically. Our integration with them allows for the resubmission of claims from Luminello itself with just a few simple clicks. We'd be happy to walk you through the updates we've made one-on-one, or to let you know as we release future updates - please reach out to us at support@luminello.com if you are interested. Mohammad H. IT Systemkaufmann Computer Software Used the software for: 2+ years ### "Tolle Software mit viele Funktionen aber ist etwa teuer " April 26, 2023 5.0 Gute Software für Zeitmanagement Pros Ich nutze mal dieser Software schon seit ca. 3 Jahren und habe es immer für meine Zeitmanagement benutzt. Es war immer top. Also habe gar keine Probleme damit. Später fand ich, dass neue Funktionen ind schon entwicklet, aber werde ich die Zeitnah nutzen. Cons Von mir aus, nur die Preis ist etwa hoch. Aber sonst finde ich alles top Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.