--- title: "Page 7 | SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 7 - Is SimplePractice the right Mental Health solution for you? Explore 2827 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130710/SimplePractice/reviews/?page=7" page_type: "reviews" language: "en" --- SimplePractice 4.6 (2827) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Page 7 - Reviews of SimplePractice ## Showing most helpful reviews Showing 151-175 of 2827 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Nadirah M. Therapist, LMFTA Individual & Family Services Used the software for: 6-12 months ### "Nadirah SimplePractice Review" July 25, 2019 4.0 I have had great experience with SimplePractice. I like that I can continue my practice without paying excessive rent for office space. Pros I like it is an all in one virtual office. The Telehealth video allows me to visit with client even while traveling.Collecting payment is less of a hassle. Love the client portal such appointment reminders, al of the required forms, such as confidentiality, can be emailed to client. You can add the link to your website. I like the virtual office so far. Cons The pros outweighs the cons. I like to call for assistance and get an immediate answer. The assistance is email based. Sometimes, the profile can get cumbersome, especially when you have occurring appointments with the same clients. Reason for choosing SimplePractice I reviewed both therapynotes and simplepractice. I believe the name attracted me along with the free trial. Once the free trail ended, I thought about how it supported my goals of leaving a physical office to a virtual office. Review Source AS Amber S. Practice Manager Mental Health Care Used the software for: 1-2 years ### "Administration is Frustrating" May 26, 2021 3.0 Pros It is simple to use and if you don't have a large number of clients that you see then it works well. Cons None of the billing reports include all data points that is necessary for keeping track of payments and insurance reimbursements. For example, one report may have date of service and paid amount, but not the date the payment was made or for which clinician. Another report may have the date of service, client, and clinician, but not the payment amount or date it was paid. This makes it necessary to keep records outside the system which creates a problem for record keeping from a HIPAA standpoint. It's also a problem that we are paying for a system that doesn't cover all our needs. The second significant problem is that Simple Practice doesn't allow patient medical record numbers. They also have stated they do not intend to include this in future improvements. When you can't use the billing reports because they are incomplete, and then you can't assign a medical record number to a patient, it makes it extremely difficult to follow HIPAA guidelines on record keeping. You can assign a medical record number to a patient, but there is no place to put it so you are unable to do any reports or searches using the number. And, again, you must keep a record of it outside the system. Review Source Response from SimplePractice June 11, 2021 Hi Amber, thank you for the detailed review! You're right, none of our Reports include the date an insurance payment was made, but the Appointment Status Report includes the date of service, amount owed, amount insurance paid, amount client paid and the clinician's name. Here's more on the Appointment Status Report: \[SENSITIVE CONTENT HIDDEN\]! Although you can't assign a medical record number in the system, each client has a unique numerical code in the URL. You can use these numbers, or the entire URL to distinguish your clients from one another outside the system. - Ruth from SimplePractice Will L. Owner/Therapist Mental Health Care Used the software for: 6-12 months ### "Overall Helpful Software), as well as " September 28, 2018 5.0 I'm surprised to love SimplePractice so much! It's been a really great way to take control of and streamline multiple facets of my practice. Pros I switched from paper files to SimplePractice, and as someone who doesn't always enjoy the tech version of things, I'm a surprised fan of SimplePractice. I enjoy the ease of scheduling and the 2-way sync with my Google Calendar, the paperless intake process (which I finally started using a few months in and wish I had been using it from the beginning), and being able to track my income and completed notes. Customer service has also been very friendly thus far. Cons There are very limited demographic questions for clients in the intake process, which are unfortunately not editable by the clinician. I have the option to create own intake paperwork, but have to inform clients to ignore the demographic section and just fill out the more affirming open-ended questions in my intake form. Credit card integration through Stripe is great in theory, but I have found much cheaper rates (with stored cards and HIPAA compliance) through Ivy Pay. I also wish that the "Insights" section showed estimated income for all upcoming months with scheduled appointments, not just the current month. It's an incredibly helpful feature and would be great to use to plan our farther ahead. Review Source Response from SimplePractice October 30, 2018 Hi Will, we're so glad to hear that you love SimplePractice and find it to be helpful. We're glad that the paperless intake process is saving you time. Thanks for your candor - we're always looking for ways to improve SimplePractice. Welcome to our community. - Gillian from SimplePractice CP Christi P. Owner Mental Health Care Used the software for: 2+ years ### "Reliable, but pricey" October 13, 2022 5.0 Consistent, reliable, but feels like I’m on my own when I encounter questions/issues. Pros Everything is in one place, and easy to use. The platform is reliable (I don’t use the telehealth feature), and straightforward. Cons That I have to pay the highest tier price simply because I wanted to keep calendar syncing. I don’t use the telehealth, and everything else was available under the mid tier price. Also, you can never actually talk with customer service, everything has to be searched in their FAQ sections. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice At the time, it was more affordable, recommended, and I received a discount from the referral. Review Source HN Humaira N. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Simple practice has been an efficient EHR " August 9, 2023 5.0 Overall it has been a great experience. Pros It is easy to use. The calendar is straight forward. The videos are hippa compliant which is what most therapists look for. Everything is in one place which makes it great (notes, chart, intake, assessments, insurance codes, superbills) Cons Sometimes the video doesn't work due to some cache that has to be cleared to use. Sometimes clients do not get the video link Review Source IJC Irish Joy C. Bookkeeper Education Management Used the software for: 1-2 years ### "Simple Practice Review" December 11, 2022 5.0 Very good experience. Despite having some issues with this platform, still, simple practice is helpful for my everyday work. Pros Simple Practice is easy to use and super reliable. I can manage everything in one place like client management, billing and other related transaction. Cons No immediate phone support to customers. Review Source Response from SimplePractice December 16, 2022 Hi Irish, Thank you for your review. Just to clarify, we do offer immediate phone support. You can access it by clicking on the ? icon in your account > Ask Questions > No > Contact Support > Call a Specialist. BC Barbara C. Speech Language Pathologist Medical Practice Used the software for: 2+ years ### "SLP Private Practice " September 21, 2021 5.0 Pros Simple Practice has been an amazing software to use while running my own speech therapy private practice. It has streamlined all aspects of my practice. It is very helpful to have all intake forms on line so that I can send them to families to fill out and they are automatically put into the clients file. The billing is very easy to use and I have had no complaints from families. I like the calendar and scheduling features to help me organize sessions each week. Cons Simple Practice had a learning curve when I first started using it in my practice. It took some time to learn the features and there are some features that do not apply to my practice. The price did go up after using the program for about 6 months. I also built my own website through Simple Practice and was not thrilled with the lack of variety to use in the website. Review Source MM MEREDITH M. Psychologist Mental Health Care Used the software for: Less than 6 months ### "I wish Simple Practice did more, was easier to use, and the customer service was better" November 7, 2019 4.0 Barely satisfied. I ran out of room in the Con's box. Pros As a working mom of two young children, I was looking for something to save me some time. Once I figured it out on my own (which took too long in my opinion because of unhelpful video tutorials and unhelpful customer service), it now has saved me some time. I like how easy it is to chart progress notes. It has saved time and desktop space. Once I figured out how to submit claims, I appreciated not having to manually enter the information myself every time I have submitted in the past. These were two main reasons I wanted to switch. Cons I wish it could do more and was easier to use. Here are some features that would be great additions to Simple Practice: - Have the ability to be Excel where I can track office expenses (i.e., office supplies, tax deductions) - You MUST make customer service easier to get ahold of and more knowledgeable. Email back-and-forth communication is a frustrating customer service option. - Have your customer service people be more professional. When I video-ed for my free 30-minute video at the beginning of using the software, the person was late, not professionally dressed, and looked like they were at a beach house. I was also frustrated that the employee did not know more than I did. They had to check-in with people and then get back to me. I knew much more about insurance and how it worked than the person I spoke to. - I dislike the tutorial videos - they were not very helpful and felt like a waste of time. - In the Coverage Report, I would greatly benefit from being able to get the SPECIFIC benefit information for Mental Health services. This is often different from the patient's medical benefits (different copays, coinsurances) - Have it easier to be able to pick the insurance carrier from the insurance list - it is currently very confusing - I am certain I am not getting the most out of the software but am frustrated because I don't know how to get more out of it. I don't feel that I can count on Simple Practice team members to help me either. Reason for choosing SimplePractice Because my trusted supervisor uses it. However, once I talked to her about my issues, she said she had the same ones. Review Source AB Alan B. Marriage and Family Therapist Mental Health Care Used the software for: 6-12 months ### "Simplepractice new pricing structure forces all to pay highest level" February 2, 2022 1.0 Great until now. Pros None. Cons The site just announced a new pricing structure that removes important features -- none of which are costly to implement -- from their lower cost plans. In order to have a biller added to your account or have calendar synchronization, one has to buy the top level. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) At the time, sp seemed to serve me better. Review Source Response from SimplePractice April 18, 2022 When changing our pricing, we conducted extensive research on how to charge customers at a rate that was commiserate with the services we provide and the labor it requires. We also conducted research on the necessary features and most utilized functions and segmented that data based on the stage of private practice the customer was in: how long they'd been in private practice, if they were a solo-practitioner, small group, large group practice, client case load etc. The new Essential Plan is very similar to our sunset Professional Plan, but it's meant for a solo-practitioner. We've tailored 3 distinct plans to better fit the stages our customers' private practice journey - including an affordable Starter plan. We added many new, highly requested, features in 2021, and extended options for customer support. We appreciate your feedback as we continue to build our product and introduce more customization in our subscription plans in the future. -Sara TR Tonya R. Counselor Mental Health Care Used the software for: 2+ years ### "Simple Practice " February 3, 2022 4.0 Pros Easy to customize Client portal easy to upload into client charts Cons Customer services is not the best. As of March 25, 2022 they have increased prices and put the most common features (appointment reminders, calendar sync) in the most expensive package (making it a $30 increase for no additional features) Simple Practice does not listen to feedback from their customers. Review Source TM Trish M. Owner/Therapist Mental Health Care Used the software for: 2+ years ### "Price Gauged Solo Practitioners!" February 1, 2022 3.0 The last year has not been a good experience and in the process of looking for another EHR. Pros All the features it has the ability to give a practice. Cons Have been using for many years. Always felt it was a great value. Over the past year or so they have added features that are not necessary and things most therapists already have (EG websites, directory, forms). They have officially raised their prices which is understandable; however, the drastic increase that went from a basic feature (such as calendar syncing) or an added biller is only available on their most expensive tier package. They essentially are forcing many providers to increase paying them over $30 more a month or having to switch the EHR software. It makes sense to add more options but to make a lot of options "basic" that are not used by most of us to charging a lot more for solo practitioners is highly disheartening. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) The simplicity and cost of Simple Practice Review Source Kent G. Psychologist (Owner) Used the software for: 2+ years ### "Excellent EHR with amazing support" February 9, 2018 4.0 Love the flexibility of being able to do my notes and billing from any computer. Pros Pros: The integration of billing and charting in a single piece of software, the ease with which clients can access the portal and manage their own billing and statements, the secure messaging feature for clients, the flexibility of the note taking system, the fact that it was developed by mental health professionals for mental health professionals, the responsiveness of their support and development teams to suggestions. I also like that it has a free option though I use the full version myself. Cons Very few cons. Occasional bugs, though these have typically been addressed quickly. I also wish there were a way to send monthly statements to all my clients by email rather than doing them individually. Review Source Response from SimplePractice April 23, 2018 Thanks, Dr. Grelling. We definitely pride ourselves on top-notch support, so we are thrilled to hear that's been an important part of using Luminello for you. We always appreciate receiving new ideas and suggestions from our users that we can use to further enhance our EHR. We've noted your suggestion for sending monthly statements in bulk (all at once - with a single click), and that's been on our list as well. We will let you know once that feature is ready for prime time! KL Kirsten L. Speech Language Pathologist Hospital & Health Care Used the software for: 1-2 years ### "Excellent product and value for independent SLPs" September 21, 2021 5.0 I have had a great experience with Simple Practice. All of my business and therapy needs have been met with this one software solution. Customer service is excellent, especially once you understand the best routes for requesting support that is needed. Pros This product is so easy to use and is so intuitive with all of the necessary features for an independent practitioner built right in. It is so much easier to use than so many of the big name EHRs on the market. Cons The telehealth functions are probably the area the need the most improvement. It is very functional for me in my practice and there has been great improvement recently. One of the most lacking aspects at this point is the ability for the patient to be able to take control for truly interactive engagement between therapist and patient. Reason for choosing SimplePractice Based on the cost and the functions that were included, as well as the ease of use and intuitiveness of the day to day functions as identified through the trial period. Review Source LR Lynn R. Licensed Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "Simple Practice " May 8, 2024 5.0 I have been pleased with the use of this EMR and the ability to learn to use it. Pros Ease of use, flexibility in making it more personalized to your business. Cons The ability for client's to pay the invoices sent to them directly without my assistance. Review Source CC Casey C. LPC Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall great software that could use a few improvements" July 31, 2019 4.0 Overall, I have been happy with Simple Practice. I wanted a place I could handle paperwork, notes, billing, scheduling, and secure video and messaging--this has got it all. It's priced fairly, and so far has been more consistent than more expensive competitors. The support staff is helpful and quick to respond, but I would like to see clients have direct support access so that I am not having to be a middle person when they have technical issues. (I was told they try to limit client contact for privacy reasons, but with a BAA and informed consent in place, I don't see how privacy would be an issue.) The biggest change I would like to see is for clients to be able to upload and send documents. This is something I'd imagine multiple users would appreciate as many of us are offering telehealth and need to have a copy of each client's ID. Also, it would be more convenient for providers if clients could access their demographics so that the provider is not responsible for making changes whenever they'd like to opt in/out of text or email alerts. Finally, I'd like to see the consent documents moved out of the client portal and with the other forms so they are more easily accessible for updating. Pros Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price Cons Placement of consent documents is awkward and not intuitive. I would like the client to be able to send documents to me, access tech support, and change their demographic info and opt in/out choices. Alternatives considered [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[VSee Clinic](https://www.capterra.com/p/158468/Cloud-Clinic/)[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Reason for choosing SimplePractice All the features I needed were in one product with Simple Practice, onboarding is simple, and the price is fair. Switched from [WeCounsel](https://www.capterra.com/p/141411/wecounsel/) It cost nearly twice as much and rarely worked as advertised. They offered credits, but I needed working software--they cost me clients. Review Source Response from SimplePractice August 12, 2019 Hi Casey, thanks for your positive review, and for calling SimplePractice a great value for the price. We're proud to provide an excellent product at a great value to private practices everywhere. Welcome to our community. - Gillian from SimplePractice SK Steven K. Asst Vice President Hospital & Health Care Used the software for: 1-2 years ### "Great product and easy to use BUT No MFA" September 30, 2022 4.0 Billing is much more streamlined, accurate, and simple. Pros Excellent features, very easy for staff to use, Portal is great, Insurance Billing is excellent. Cons Reporting is OK but limited. Customer Service tends to give stock answers. The system's lack of MFA (Multi-factor Authentication) will cause us to lose our cyber insurance at year end unless we switch to another vendor. It is for this reason that I cannot recommend this product at all, since MFA is already an industry-standard for software security - it is a mystery why SP has not yet implemented it. Reason for choosing SimplePractice Range of features, ease of use Switched from [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/) Needed actual billing and insurance claim submission capabilities which we could not achieve in Apricot. Review Source LV Lisa V. Psychiatrist Used the software for: Less than 6 months ### "Overall, a well-designed and easy-to-use EMR" July 24, 2018 5.0 This software keeps me organized, allows me to keep my patient information secure, integrates scheduling/billing/documentation in one place, and offers an app that is well coordinated with the full desktop experience. Pros The design of the software is clean and intuitive, not just the portion experienced by clinicians but also the patient/client portal. I found it easy to create my own templates and appreciate the ability to import the prior note to edit it for each session rather than having to start anew each time I meet with someone. Scheduling both by desktop and by app are very easy to use, allowing to set up repeat appointments. I appreciate the ease of generating superbills and invoices, changing charges and correcting them, and the option of manual inputs of payment if you choose not to use the integrated credit card payment system (Stripe). I really appreciate the option of "privacy mode" so that patient's full names are not displayed on my calendar. The 30-day trial was very helpful for ensuring that I was getting what I hoped I was and it was nice to be able to try both the essential and the professional features to figure out which plan made more sense for my practice. Cons 1\. I think others have mentioned the irritation of not being able to contact someone directly for customer support. Emailing is fine, it's not a huge deal, but it just creates delays with issues that I think could be worked out quickly with a phone call. 2. As a psychiatrist, it would be helpful if there were ways to prominently post the patient's allergies, medications, etc in a way where you wouldn't have to hunt through your prior notes to find them. However, this software is marketed to behavioral health professionals broadly rather than psychiatrists specifically, so I wouldn't expect it to be so tailored. 3. I would like to be able to customize the mini-website that my patients see in more ways than what's currently available. 4. The rates for Stripe seemed a little steep (at least for a solo practitioner) but it's your only option if you want an integrated credit card system. In the end, I am doing that piece with a different service to avoid the higher rates. Review Source Response from SimplePractice July 25, 2018 Lisa, thank you so much for your thorough and thoughtful review of SimplePractice. We're glad to hear that you find SimplePractice to be clean and intuitive, and proud to support the work that you do! Did you know you can schedule a one-on-one screensharing session with a Product Specialist at your convenience, any time? We're always standing by to help. I'd also recommend using a Sticky Chart Note to keep information like allergies and medications at the top of the client's chart - just create a Chart Note and set the date to sometime in the future, and it'll stay at the top of the chart! Thanks again for choosing SimplePractice. We're glad you're a part of our community! - Gillian from SimplePractice SB Stacy B. Virtual Medical Assistant and Advisor with marketing expertise Medical Practice Used the software for: 6-12 months ### "Simple says it all, easy to set up for solo providers" September 13, 2024 3.0 Simple Practice is fundamental and ideally suited for small practices not credentialed with insurance companies. It excels for solo providers, offering numerous features that many EHRs typically charge extra for, all while being highly affordable. Pros Simple Practice is straightforward and user-friendly. Its setup is convenient, reducing unnecessary stress and simplifying error correction. Therapists may find it particularly beneficial, especially if they provide super billing or accept private payments. Cons Accidentally deleting items can be problematic, especially when in a rush or with patients waiting, as retrieval can be difficult. The calendar system would benefit from improved templates to reduce the need for manual input, which currently creates excessive administrative time. The ability to apply changes all at once, rather than individually, would also be advantageous. Review Source LS Lauren S. MD Medical Practice Used the software for: 2+ years ### "Thank you, Luminello!" June 1, 2022 5.0 Pros Documentation and eRx are wonderfully user-friendly. Cons Lag in saving/eRx etc can be an issue but this has improved over time. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Cost and PF did not have a book keeping option Review Source Response from SimplePractice June 2, 2022 Hi Lauren. We are so grateful for your review. Thanks for sharing your rating with us and the community. JJ Jean J. Owner/SLP/Consultant Medical Practice Used the software for: 1-2 years ### "Simple Practice for SLP" September 21, 2021 4.0 Overall would recommend to anyone with a small practice who is willing to put the time/effort into creating their own templates. Pros Overall this software is very intuitive. It's relatively easy to customize and I love having my documentation in billing all in one place for such a low cost. The customer services is exceptional. Anytime I have a question I simply send a message and link and I have a helpful response within 24 hours. Cons As a pediatric SLP, I have had to create my own templates for pretty much everything due to insurance requirements and the nature of my assessment and treatment. This can be time consuming for sure. I would love to be able to use the telehealth software, but I really need to be able to give the kids remote control in order to keep them engaged and as far as I know that isn't a feature at this point. The billing can get confusing, but the customer service has been incredibly helpful with this and I feel it's mostly due to the complexity of the billing for that client more so than the software. Alternatives considered [Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/) Reason for choosing SimplePractice Primarily cost Review Source HS Holly S. CEO, Lead Therapist Mental Health Care Used the software for: 2+ years ### "Simple Does It" September 6, 2022 5.0 Pros It's great compared to others I've used. Love the calendar feature where it syncs with my Google calendar. Love the reminders for client appointments and how they can manage their own appointments. Cons A lot of tabs to click on. There's not a way to filter through the application itself if I just want information on one client. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) It was a very unfriendly user experience and you had to pay per user. Not good. Review Source RW Rachel W. Therapist Individual & Family Services Used the software for: 2+ years ### "Zero phone customer service" April 11, 2022 3.0 Great use most of the time. New plan requires selecting by deadline OR they will hold all your clients information hostage and restrict all access to even their demographic information which is illegal and unethical. Pros Easy to navigate and use of the program. Cons The customer service team continues to refuse any phone contact to resolve issues or discuss questions. In fact, just try finding an actual phone number......impossible!!! Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Easy use and claims processing but there is zero customer support on scrubbed or denied claims. Review Source Response from SimplePractice April 18, 2022 We currently do offer live phone support. To contact our Customer Success Team via phone, click on the ? icon in your account > Ask Questions > No > Contact Support > Call a specialist. BD Braden D. Behavioral Health Consultant Mental Health Care Used the software for: I used a free trial ### "Excellent software, simple design" September 30, 2019 5.0 Overall it is the best software solution that I was able to find and I tested quite a few. The only other one that came close at a comparable price was Therapy Appointment but I found Simple Practice to be overall better. I do like it and really hope that they constantly improve the software to include the things I mentioned above. If they do then I do not see myself leaving Simple Practice for a long time. Pros For me the best feature of this software is the online integration such as the client portal, the syncing with my google calendar, the video appointment capability, online scheduling, online bill payment, texting feature, automatic appointment reminders and easy online access to my EHR. I also like the simple modern design - this is what initially attracted me to simple practice. I have had good experience with customer service. Sometimes chat has been available but other times I've had to email them (but I wish chat was always available). Cons I want more customization capability. Such as customizing what the client portal looks like (graphic design of the portal is lacking). Also would like to better customize the reminder and welcome emails, such as by being able to use rich text formatting. I would like to be able to customize discreet data fields in the EHR, such as being able to edit my demographics form to include things I want to track. And also be able to have discreet custom data fields such as to keep track of PHQ-9 scores or other biometric data I want to be able to track over time. I would also like to have faxing built into the software because I work closely with medical providers and this is their primary way of communicating with other providers. Also wish they would offer a different credit card processing vendor because Stripe is one of the most expensive ones I compared. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice Overall most robust software with the best visual design at a reasonable cost. Review Source Response from SimplePractice December 10, 2019 Thank you for your positive review, Braden. We're glad that SimplePractice is the solution you chose for your practice. - Gillian from SimplePractice HW Hsiang-Hua W. Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Easy to use" October 19, 2024 4.0 It was helpful and I was able to get my notes done in a timely matter without too much issues. Pros It was easy to use and the platform is simple to navigate. Cons It is costly for someone who just first started their own private practice. Review Source HP Halloran P. Physician Hospital & Health Care Used the software for: Less than 6 months ### "customer support cannot be reached" November 20, 2023 1.0 Pros Support when you are in the buying phase is very responsive. Price is good. Cons You cannot contact customer support directly even during business hours. You will be left hanging and unable to do patient care. Review Source Response from SimplePractice November 27, 2023 Dear Halloran, Thanks for taking the time to provide your feedback. We value your opinion and are grateful for your input. We understand that not being able to connect with us immediately via phone can be frustrating. However, we are happy to inform you that our customer support team has recently expanded, and you can now reach us via email and chat from Monday to Friday between 7 am and 10 pm ET and on the weekends between 8 am and 4 pm ET. Additionally, you can also schedule a phone or screen share support session from Monday to Friday between 10 am and 4 pm ET. We appreciate your patience and understanding while we continue to work hard to provide the best service possible. Your feedback has been reviewed at the highest level, and we will use it to make necessary improvements in the future. Sincerely, The Luminello Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.