# Page 8 | SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is SimplePractice the right Mental Health solution for you? Explore 2827 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130710/SimplePractice/reviews --- SimplePractice 4.6 (2827) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 8 - Reviews of SimplePractice ## Showing most helpful reviews Showing 176-200 of 2827 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HN Humaira N. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Simple practice has been an efficient EHR " August 9, 2023 5.0 Overall it has been a great experience. Pros It is easy to use. The calendar is straight forward. The videos are hippa compliant which is what most therapists look for. Everything is in one place which makes it great (notes, chart, intake, assessments, insurance codes, superbills) Cons Sometimes the video doesn't work due to some cache that has to be cleared to use. Sometimes clients do not get the video link Review Source IJC Irish Joy C. Bookkeeper Education Management Used the software for: 1-2 years ### "Simple Practice Review" December 11, 2022 5.0 Very good experience. Despite having some issues with this platform, still, simple practice is helpful for my everyday work. Pros Simple Practice is easy to use and super reliable. I can manage everything in one place like client management, billing and other related transaction. Cons No immediate phone support to customers. Review Source Response from SimplePractice December 16, 2022 Hi Irish, Thank you for your review. Just to clarify, we do offer immediate phone support. You can access it by clicking on the ? icon in your account > Ask Questions > No > Contact Support > Call a Specialist. BC Barbara C. Speech Language Pathologist Medical Practice Used the software for: 2+ years ### "SLP Private Practice " September 21, 2021 5.0 Pros Simple Practice has been an amazing software to use while running my own speech therapy private practice. It has streamlined all aspects of my practice. It is very helpful to have all intake forms on line so that I can send them to families to fill out and they are automatically put into the clients file. The billing is very easy to use and I have had no complaints from families. I like the calendar and scheduling features to help me organize sessions each week. Cons Simple Practice had a learning curve when I first started using it in my practice. It took some time to learn the features and there are some features that do not apply to my practice. The price did go up after using the program for about 6 months. I also built my own website through Simple Practice and was not thrilled with the lack of variety to use in the website. Review Source MM MEREDITH M. Psychologist Mental Health Care Used the software for: Less than 6 months ### "I wish Simple Practice did more, was easier to use, and the customer service was better" November 7, 2019 4.0 Barely satisfied. I ran out of room in the Con's box. Pros As a working mom of two young children, I was looking for something to save me some time. Once I figured it out on my own (which took too long in my opinion because of unhelpful video tutorials and unhelpful customer service), it now has saved me some time. I like how easy it is to chart progress notes. It has saved time and desktop space. Once I figured out how to submit claims, I appreciated not having to manually enter the information myself every time I have submitted in the past. These were two main reasons I wanted to switch. Cons I wish it could do more and was easier to use. Here are some features that would be great additions to Simple Practice: - Have the ability to be Excel where I can track office expenses (i.e., office supplies, tax deductions) - You MUST make customer service easier to get ahold of and more knowledgeable. Email back-and-forth communication is a frustrating customer service option. - Have your customer service people be more professional. When I video-ed for my free 30-minute video at the beginning of using the software, the person was late, not professionally dressed, and looked like they were at a beach house. I was also frustrated that the employee did not know more than I did. They had to check-in with people and then get back to me. I knew much more about insurance and how it worked than the person I spoke to. - I dislike the tutorial videos - they were not very helpful and felt like a waste of time. - In the Coverage Report, I would greatly benefit from being able to get the SPECIFIC benefit information for Mental Health services. This is often different from the patient's medical benefits (different copays, coinsurances) - Have it easier to be able to pick the insurance carrier from the insurance list - it is currently very confusing - I am certain I am not getting the most out of the software but am frustrated because I don't know how to get more out of it. I don't feel that I can count on Simple Practice team members to help me either. Reason for choosing SimplePractice Because my trusted supervisor uses it. However, once I talked to her about my issues, she said she had the same ones. Review Source AB Alan B. Marriage and Family Therapist Mental Health Care Used the software for: 6-12 months ### "Simplepractice new pricing structure forces all to pay highest level" February 2, 2022 1.0 Great until now. Pros None. Cons The site just announced a new pricing structure that removes important features -- none of which are costly to implement -- from their lower cost plans. In order to have a biller added to your account or have calendar synchronization, one has to buy the top level. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) At the time, sp seemed to serve me better. Review Source Response from SimplePractice April 18, 2022 When changing our pricing, we conducted extensive research on how to charge customers at a rate that was commiserate with the services we provide and the labor it requires. We also conducted research on the necessary features and most utilized functions and segmented that data based on the stage of private practice the customer was in: how long they'd been in private practice, if they were a solo-practitioner, small group, large group practice, client case load etc. The new Essential Plan is very similar to our sunset Professional Plan, but it's meant for a solo-practitioner. We've tailored 3 distinct plans to better fit the stages our customers' private practice journey - including an affordable Starter plan. We added many new, highly requested, features in 2021, and extended options for customer support. We appreciate your feedback as we continue to build our product and introduce more customization in our subscription plans in the future. -Sara TR Tonya R. Counselor Mental Health Care Used the software for: 2+ years ### "Simple Practice " February 3, 2022 4.0 Pros Easy to customize Client portal easy to upload into client charts Cons Customer services is not the best. As of March 25, 2022 they have increased prices and put the most common features (appointment reminders, calendar sync) in the most expensive package (making it a $30 increase for no additional features) Simple Practice does not listen to feedback from their customers. Review Source TM Trish M. Owner/Therapist Mental Health Care Used the software for: 2+ years ### "Price Gauged Solo Practitioners!" February 1, 2022 3.0 The last year has not been a good experience and in the process of looking for another EHR. Pros All the features it has the ability to give a practice. Cons Have been using for many years. Always felt it was a great value. Over the past year or so they have added features that are not necessary and things most therapists already have (EG websites, directory, forms). They have officially raised their prices which is understandable; however, the drastic increase that went from a basic feature (such as calendar syncing) or an added biller is only available on their most expensive tier package. They essentially are forcing many providers to increase paying them over $30 more a month or having to switch the EHR software. It makes sense to add more options but to make a lot of options "basic" that are not used by most of us to charging a lot more for solo practitioners is highly disheartening. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) The simplicity and cost of Simple Practice Review Source Kent G. Psychologist (Owner) Used the software for: 2+ years ### "Excellent EHR with amazing support" February 9, 2018 4.0 Love the flexibility of being able to do my notes and billing from any computer. Pros Pros: The integration of billing and charting in a single piece of software, the ease with which clients can access the portal and manage their own billing and statements, the secure messaging feature for clients, the flexibility of the note taking system, the fact that it was developed by mental health professionals for mental health professionals, the responsiveness of their support and development teams to suggestions. I also like that it has a free option though I use the full version myself. Cons Very few cons. Occasional bugs, though these have typically been addressed quickly. I also wish there were a way to send monthly statements to all my clients by email rather than doing them individually. Review Source Response from SimplePractice April 23, 2018 Thanks, Dr. Grelling. We definitely pride ourselves on top-notch support, so we are thrilled to hear that's been an important part of using Luminello for you. We always appreciate receiving new ideas and suggestions from our users that we can use to further enhance our EHR. We've noted your suggestion for sending monthly statements in bulk (all at once - with a single click), and that's been on our list as well. We will let you know once that feature is ready for prime time! KL Kirsten L. Speech Language Pathologist Hospital & Health Care Used the software for: 1-2 years ### "Excellent product and value for independent SLPs" September 21, 2021 5.0 I have had a great experience with Simple Practice. All of my business and therapy needs have been met with this one software solution. Customer service is excellent, especially once you understand the best routes for requesting support that is needed. Pros This product is so easy to use and is so intuitive with all of the necessary features for an independent practitioner built right in. It is so much easier to use than so many of the big name EHRs on the market. Cons The telehealth functions are probably the area the need the most improvement. It is very functional for me in my practice and there has been great improvement recently. One of the most lacking aspects at this point is the ability for the patient to be able to take control for truly interactive engagement between therapist and patient. Reason for choosing SimplePractice Based on the cost and the functions that were included, as well as the ease of use and intuitiveness of the day to day functions as identified through the trial period. Review Source LR Lynn R. Licensed Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "Simple Practice " May 8, 2024 5.0 I have been pleased with the use of this EMR and the ability to learn to use it. Pros Ease of use, flexibility in making it more personalized to your business. Cons The ability for client's to pay the invoices sent to them directly without my assistance. Review Source CC Casey C. LPC Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall great software that could use a few improvements" July 31, 2019 4.0 Overall, I have been happy with Simple Practice. I wanted a place I could handle paperwork, notes, billing, scheduling, and secure video and messaging--this has got it all. It's priced fairly, and so far has been more consistent than more expensive competitors. The support staff is helpful and quick to respond, but I would like to see clients have direct support access so that I am not having to be a middle person when they have technical issues. (I was told they try to limit client contact for privacy reasons, but with a BAA and informed consent in place, I don't see how privacy would be an issue.) The biggest change I would like to see is for clients to be able to upload and send documents. This is something I'd imagine multiple users would appreciate as many of us are offering telehealth and need to have a copy of each client's ID. Also, it would be more convenient for providers if clients could access their demographics so that the provider is not responsible for making changes whenever they'd like to opt in/out of text or email alerts. Finally, I'd like to see the consent documents moved out of the client portal and with the other forms so they are more easily accessible for updating. Pros Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price Cons Placement of consent documents is awkward and not intuitive. I would like the client to be able to send documents to me, access tech support, and change their demographic info and opt in/out choices. Alternatives considered [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[VSee Clinic](https://www.capterra.com/p/158468/Cloud-Clinic/)[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Reason for choosing SimplePractice All the features I needed were in one product with Simple Practice, onboarding is simple, and the price is fair. Switched from [WeCounsel](https://www.capterra.com/p/141411/wecounsel/) It cost nearly twice as much and rarely worked as advertised. They offered credits, but I needed working software--they cost me clients. Review Source Response from SimplePractice August 12, 2019 Hi Casey, thanks for your positive review, and for calling SimplePractice a great value for the price. We're proud to provide an excellent product at a great value to private practices everywhere. Welcome to our community. - Gillian from SimplePractice SK Steven K. Asst Vice President Hospital & Health Care Used the software for: 1-2 years ### "Great product and easy to use BUT No MFA" September 30, 2022 4.0 Billing is much more streamlined, accurate, and simple. Pros Excellent features, very easy for staff to use, Portal is great, Insurance Billing is excellent. Cons Reporting is OK but limited. Customer Service tends to give stock answers. The system's lack of MFA (Multi-factor Authentication) will cause us to lose our cyber insurance at year end unless we switch to another vendor. It is for this reason that I cannot recommend this product at all, since MFA is already an industry-standard for software security - it is a mystery why SP has not yet implemented it. Reason for choosing SimplePractice Range of features, ease of use Switched from [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/) Needed actual billing and insurance claim submission capabilities which we could not achieve in Apricot. Review Source LV Lisa V. Psychiatrist Used the software for: Less than 6 months ### "Overall, a well-designed and easy-to-use EMR" July 24, 2018 5.0 This software keeps me organized, allows me to keep my patient information secure, integrates scheduling/billing/documentation in one place, and offers an app that is well coordinated with the full desktop experience. Pros The design of the software is clean and intuitive, not just the portion experienced by clinicians but also the patient/client portal. I found it easy to create my own templates and appreciate the ability to import the prior note to edit it for each session rather than having to start anew each time I meet with someone. Scheduling both by desktop and by app are very easy to use, allowing to set up repeat appointments. I appreciate the ease of generating superbills and invoices, changing charges and correcting them, and the option of manual inputs of payment if you choose not to use the integrated credit card payment system (Stripe). I really appreciate the option of "privacy mode" so that patient's full names are not displayed on my calendar. The 30-day trial was very helpful for ensuring that I was getting what I hoped I was and it was nice to be able to try both the essential and the professional features to figure out which plan made more sense for my practice. Cons 1\. I think others have mentioned the irritation of not being able to contact someone directly for customer support. Emailing is fine, it's not a huge deal, but it just creates delays with issues that I think could be worked out quickly with a phone call. 2. As a psychiatrist, it would be helpful if there were ways to prominently post the patient's allergies, medications, etc in a way where you wouldn't have to hunt through your prior notes to find them. However, this software is marketed to behavioral health professionals broadly rather than psychiatrists specifically, so I wouldn't expect it to be so tailored. 3. I would like to be able to customize the mini-website that my patients see in more ways than what's currently available. 4. The rates for Stripe seemed a little steep (at least for a solo practitioner) but it's your only option if you want an integrated credit card system. In the end, I am doing that piece with a different service to avoid the higher rates. Review Source Response from SimplePractice July 25, 2018 Lisa, thank you so much for your thorough and thoughtful review of SimplePractice. We're glad to hear that you find SimplePractice to be clean and intuitive, and proud to support the work that you do! Did you know you can schedule a one-on-one screensharing session with a Product Specialist at your convenience, any time? We're always standing by to help. I'd also recommend using a Sticky Chart Note to keep information like allergies and medications at the top of the client's chart - just create a Chart Note and set the date to sometime in the future, and it'll stay at the top of the chart! Thanks again for choosing SimplePractice. We're glad you're a part of our community! - Gillian from SimplePractice LS Lauren S. MD Medical Practice Used the software for: 2+ years ### "Thank you, Luminello!" June 1, 2022 5.0 Pros Documentation and eRx are wonderfully user-friendly. Cons Lag in saving/eRx etc can be an issue but this has improved over time. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Cost and PF did not have a book keeping option Review Source Response from SimplePractice June 2, 2022 Hi Lauren. We are so grateful for your review. Thanks for sharing your rating with us and the community. JJ Jean J. Owner/SLP/Consultant Medical Practice Used the software for: 1-2 years ### "Simple Practice for SLP" September 21, 2021 4.0 Overall would recommend to anyone with a small practice who is willing to put the time/effort into creating their own templates. Pros Overall this software is very intuitive. It's relatively easy to customize and I love having my documentation in billing all in one place for such a low cost. The customer services is exceptional. Anytime I have a question I simply send a message and link and I have a helpful response within 24 hours. Cons As a pediatric SLP, I have had to create my own templates for pretty much everything due to insurance requirements and the nature of my assessment and treatment. This can be time consuming for sure. I would love to be able to use the telehealth software, but I really need to be able to give the kids remote control in order to keep them engaged and as far as I know that isn't a feature at this point. The billing can get confusing, but the customer service has been incredibly helpful with this and I feel it's mostly due to the complexity of the billing for that client more so than the software. Alternatives considered [Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/) Reason for choosing SimplePractice Primarily cost Review Source HS Holly S. CEO, Lead Therapist Mental Health Care Used the software for: 2+ years ### "Simple Does It" September 6, 2022 5.0 Pros It's great compared to others I've used. Love the calendar feature where it syncs with my Google calendar. Love the reminders for client appointments and how they can manage their own appointments. Cons A lot of tabs to click on. There's not a way to filter through the application itself if I just want information on one client. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) It was a very unfriendly user experience and you had to pay per user. Not good. Review Source RW Rachel W. Therapist Individual & Family Services Used the software for: 2+ years ### "Zero phone customer service" April 11, 2022 3.0 Great use most of the time. New plan requires selecting by deadline OR they will hold all your clients information hostage and restrict all access to even their demographic information which is illegal and unethical. Pros Easy to navigate and use of the program. Cons The customer service team continues to refuse any phone contact to resolve issues or discuss questions. In fact, just try finding an actual phone number......impossible!!! Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Easy use and claims processing but there is zero customer support on scrubbed or denied claims. Review Source Response from SimplePractice April 18, 2022 We currently do offer live phone support. To contact our Customer Success Team via phone, click on the ? icon in your account > Ask Questions > No > Contact Support > Call a specialist. BD Braden D. Behavioral Health Consultant Mental Health Care Used the software for: I used a free trial ### "Excellent software, simple design" September 30, 2019 5.0 Overall it is the best software solution that I was able to find and I tested quite a few. The only other one that came close at a comparable price was Therapy Appointment but I found Simple Practice to be overall better. I do like it and really hope that they constantly improve the software to include the things I mentioned above. If they do then I do not see myself leaving Simple Practice for a long time. Pros For me the best feature of this software is the online integration such as the client portal, the syncing with my google calendar, the video appointment capability, online scheduling, online bill payment, texting feature, automatic appointment reminders and easy online access to my EHR. I also like the simple modern design - this is what initially attracted me to simple practice. I have had good experience with customer service. Sometimes chat has been available but other times I've had to email them (but I wish chat was always available). Cons I want more customization capability. Such as customizing what the client portal looks like (graphic design of the portal is lacking). Also would like to better customize the reminder and welcome emails, such as by being able to use rich text formatting. I would like to be able to customize discreet data fields in the EHR, such as being able to edit my demographics form to include things I want to track. And also be able to have discreet custom data fields such as to keep track of PHQ-9 scores or other biometric data I want to be able to track over time. I would also like to have faxing built into the software because I work closely with medical providers and this is their primary way of communicating with other providers. Also wish they would offer a different credit card processing vendor because Stripe is one of the most expensive ones I compared. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice Overall most robust software with the best visual design at a reasonable cost. Review Source Response from SimplePractice December 10, 2019 Thank you for your positive review, Braden. We're glad that SimplePractice is the solution you chose for your practice. - Gillian from SimplePractice HP Halloran P. Physician Hospital & Health Care Used the software for: Less than 6 months ### "customer support cannot be reached" November 20, 2023 1.0 Pros Support when you are in the buying phase is very responsive. Price is good. Cons You cannot contact customer support directly even during business hours. You will be left hanging and unable to do patient care. Review Source Response from SimplePractice November 27, 2023 Dear Halloran, Thanks for taking the time to provide your feedback. We value your opinion and are grateful for your input. We understand that not being able to connect with us immediately via phone can be frustrating. However, we are happy to inform you that our customer support team has recently expanded, and you can now reach us via email and chat from Monday to Friday between 7 am and 10 pm ET and on the weekends between 8 am and 4 pm ET. Additionally, you can also schedule a phone or screen share support session from Monday to Friday between 10 am and 4 pm ET. We appreciate your patience and understanding while we continue to work hard to provide the best service possible. Your feedback has been reviewed at the highest level, and we will use it to make necessary improvements in the future. Sincerely, The Luminello Team DC Darleena C. Therapist Mental Health Care Used the software for: 6-12 months ### "WISH it would of been what I wanted and expected. Sadly disappointed." December 6, 2022 3.0 I believe they grew to fast and forgot about providing customer service to there providers. I had to leave because the EHR softeware was useful but no answers to questions or needs what not acceptable form of business for me. Pros I liked that they are HIPPA COMPLIANT and Affordable. Cons Unfortunately, the ability to reach anyone is very challenging. This inability to talk with a real person cost me financially because I was not able to verify insurance information or even find out where my payment went. In some cases I was not able to get paid for the services I provided. HUGE DISAPPOINTMENT> Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice Had to give it a try because other colleagues were exploring it to see whether it would be a good fit. Review Source Response from SimplePractice December 7, 2022 Hi Darleena, Thank you for sharing your feedback. Just to clarify, we do offer multiple ways to receive live support. You can either call our Customer Success Team team, or connect with them via live chat. Additionally, if would like to set up a live video call with a team member, you can create a Help Request and request a call. All of these options can be reached by clicking on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request. -Sara DS David S. Psychiatrist Medical Practice Used the software for: Less than 6 months ### "Full featured and clean" March 31, 2022 5.0 The customer service is better than I have ever seen with any of the 4 products I have used in the past. The system uptime is flawless, and the chat and email support, combined with informative support articles, is a major strength. I have really observed that the support team is trying to help me make this work. Pros I am an experienced EMR user and demand that the system work for me. Luminello is packed with individualized features and puts a lot of control of the billing and scheduling process in the hands of the patient. If you want, the patients can self-schedule remotely. I don't use this but I am very happy with the patient managing their personal information, receipts, forms, and credit card info. Cons If I could add a feature, patients would be able to get appointment reminders by email or text, not just by email. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice It has everything that I need. Review Source Response from SimplePractice April 7, 2022 Hi David. Your review means the world to us. We work hard every day to improve our platform and meet our customer expectations, so we're very happy about your positive words. Great news, reminders via text message are in development. We'll make sure to let you know once ready. VY Virginia Y. Clinical Director Health, Wellness and Fitness Used the software for: 2+ years ### "You get what you pay for" April 15, 2024 5.0 I’ve been with simple practice since my internship years ago. It has truly been simple. And it constantly provides more options. Pros What I appreciate most about simple practice is that it is constantly growing, expanding, and improving what is available. Cons The cost is pretty high as you start adding team members. Review Source Ellen G. Owner Mental Health Care Used the software for: Less than 6 months ### "New to SimplePractice; Very pleased and would highly recommend" August 31, 2018 5.0 My experience has been exceptional and I will recommend this software hands-down to anyone who is starting their own practice! Pros SimplePractice has named its business well. I truly feel that it has made my journey as a new private practice owner so simple. I have appreciated the ease of sending clients my paperwork through the client portal feature. I also love the integration of Stripe for credit card processing; with AutoPay I don't have to lift a finger to get paid each evening. Superbills, invoices, and statements are very easy to generate on the spot for clients. The scheduling component also has a clean look. I also really like the automated text reminders to clients. In my first month of business, I've zero no-shows or late cancels. In what could have been a very stressful transition to becoming a new private practice owner, SimplePractice truly eased my mind. Cons In the future I would like a better option for scheduling family counseling for siblings. Right now the software has great features for individual and couples sessions, but not to add family members (at the moment I have to treat family members like a couple and make sure my coding is accurate on their statements). Additionally, creating some of my own intake forms took a while with the way that is featured in the software but I do appreciate that I have the ability to even create my own forms. Review Source Response from SimplePractice October 29, 2018 Ellen, we're so pleased to hear that you find SimplePractice to be a good fit for your practice. Congratulations on a full month without no-shows or late cancels! We're working hard on introducing new features that will make it easier for you to schedule groups and families, and features that will make working with couples and groups even easier. Thanks for choosing SimplePractice - we're glad to have you as part of our community. - Gillian from SimplePractice NK Nigel K. President Medical Practice Used the software for: 6-12 months ### "Excellent" August 11, 2022 4.0 Overall, I'm very happy. Comparing the other options, Luminello seems to provide the best value in terms of functionality. Pros Stores records in a HIPAA secure way. Very simple to generate invoices. More importantly, the generated invoices have (so far) been accepted by insurance companies without issue. Cons The standard templates are not great and more geared towards child psychiatry. However, there is the option to paste free text notes from Word or other software to make writing easier. Alternatively, the team will generate a personalized template for you on request. Setting up with Bluefin was a protracted process but their staff were very courteous throughout. Reason for choosing SimplePractice Value for money - Luminello delivered the most functions for the lowest cost Review Source Response from SimplePractice August 22, 2022 Hi Nigel! Thanks so much for your honest review and for sharing this valuable feedback. We're glad to hear you're satisfied with our customer service and functionality. Please let us know anytime you need our assistance. VR Verified Reviewer Psychiatrist Medical Practice Used the software for: Less than 6 months ### "Pretty good EMR overall" December 11, 2019 4.0 I've had to google questions about some fairly basic luminello functions more than I would have liked to have to do. For example, I couldn't figure out how to edit a note template instead of just editing a form. I also couldn't figure out how to have a patient put credit card information into the system in the room instead of sending them a bill and having them do it on their account. I like that billing is streamlined into the system. It lets me do my own billing codes and combinations of codes. I wish it had some way to put in general information - current meds, allergies, medical history. I think this might be just because it's made more for therapists than physicians, but I'm not sure. Overall, it's been pretty good. Pros Their practice policies paperwork is pretty good and is helpful. It sends messages to people promptly and allows me to interact with patients in an easy way by sending surveys and questionnaires and gives me an option to have things signed electronically, although it took a little bit of time to figure out. Cons It has been freezing on me lately when I've tried to edit the intake note templates. It's a little confusing trying to figure out how to build forms on it or edit the forms. Alternatives considered [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing SimplePractice A trusted colleague recommended it to me. Review Source Response from SimplePractice December 15, 2019 We appreciate your feedback as it's very helpful to us when deciding how to approach future updates, and most of the improvements we make to the site are based on feedback from our members. We are always looking for ways to make the site easier to use. We will work on making the answers easier to find and we will be sure to discuss your ideas internally and think through them. Please feel free to reach out to our support desk at support@luminello.com if you have any questions or need any assistance along the way. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.