# SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SimplePractice the right Mental Health solution for you? Explore 2819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130710/SimplePractice/reviews --- SimplePractice 4.6 (2819) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SimplePractice Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews JY Jessica Y OwnerMental Health Care, Self-employedUsed the software for: More than 2 years. “It offers all the features I need as a medical provider: customizable templates, ability to add various codes, built in billing, analytics, secure messaging, questionaries which can be scheduled to be sent to patients prior to each appointment.“ November 11, 2025 RR Robyn R Owner and therapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the time to do research and find a new platform.“ March 27, 2026 CL Chatham L Outpatient TherapistMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Simple Practice is definitely one of the better mental health platforms I have used - it integrates a lot of different features in user friendly ways, makes documentation quick and easy, and it allows you to easily communicate with clients for services and necessary paperwork.“ April 7, 2025 JG John G Strategic officerAccounting, 2 - 10 employeesUsed the software for: I used a free trial. “Limited customization/reporting, lacking full API integrations.“ November 17, 2025 AA Andrew A TherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on your personal calendar.“ March 12, 2025 RP Ryan P CEO - Speech-Language PathologistHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “In addition, being charged per claim after so many increases my monthly bill.“ October 8, 2025 JG John G Strategic officerAccounting, 2 - 10 employeesUsed the software for: I used a free trial. “SimplePractice shines for its easy design, telehealth, billing tools, and smart automation.“ November 17, 2025 TW TIFFANY W Director of Operations and Lead TherapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week.“ December 21, 2024 ## Showing most helpful reviews Showing 1-25 of 2819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Teresa L. Clinician Mental Health Care Used the software for: 6-12 months ### "A EMR Tool and So Much More" September 24, 2025 4.0 Overall, I am very pleased with this data management system, and I am quick to recommend SimplePractice to others. I really like the referral system; one of my colleagues referred me, and I am doing the same for others. Pros Someone asked me what I like the most about SimplePractice, well, let me start with the fact I have a one-stop shop of ease with appointment management, and it is one of the best for the value for the money. For starters, as a new practice owner, it gave me the option to create a professional website and access to professional learning about the software and amazing tools that they are adding to help me streamline my practice even more. Cons What I like least is getting accustomed to using a chatbot for tech support. The chatbot has been on point, but this is taking some getting used to. The one time I actually had to speak with a team member/customer service person, they were professional and handled my referral issue with ease. Review Source SC Shirita C. Mental Health Professional Mental Health Care Used the software for: 2+ years ### "Simple Practice Review" February 20, 2025 5.0 I am very satisfied with Simple Practice. It is a very robust EHR for the price point. Pros Having Wiley Treatment planner integrated into the software saves me so much time! Cons I don't have any negative concerns about Simple Practice. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Limited features and the system was often experiencing errors with saving. Review Source GL Greg L. Owner-Therapist Mental Health Care Used the software for: 2+ years ### "Many Pros But more Cons" May 30, 2025 1.0 I had it for 3 years and everything started well. At the time, I was running an all-virtual private practice and it became very frustrating very fast, and I ended up resorting to Google Meets on a constant basis as a backup. The high subscription ultimately ended up becoming a financial strain. Pros SP has a lot of support behind it. If technical or other product support is needed, customer service is very responsive and precise in solution oriented results. There are also a lot of other forms of support such as self help articles and videos. SP offers a lot of features. Options for insurance claim submission. Cons \- The stability of the telehealth platform is very unsteady and unreliable. - It is highly expensive and they recently upped their monthly subscription fees. - For features such as calendar synch, one needs to upgrade to the most expensive subscription. - No auto save feature, so you constantly have to be clicking save or you'll lose progress note input. - No split picture for video and access to type progress note (other EHRs do have this). - The calendar synch option is limited. - They charge to use the CPT codes. Alternatives considered [Sigmund Software](https://www.capterra.com/p/69928/Sigmund/) Reason for choosing SimplePractice It was recommended by different colleagues. Review Source AE Ashley E. Administrative Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Solid Interface" January 21, 2026 5.0 Pros I utilize this software as a customer of another organization, and I've found it very easy to use overall. Mostly, I utilize it for contacting my provider and managing my appointments and billing. The UI is pretty straight forward for how it displays to me, so I'm not too sure what it looks like on the back end. Cons The system settings for how it is set up is certainly unique, not quite a con, but there isn't a password for the application. I receive an email to confirm it's me, but this may be a unique setting my provider has set up. I'm not entirely sure. Review Source AG Allison G. Therapist Mental Health Care Used the software for: 2+ years ### "User Friendly " January 31, 2025 5.0 Overall it’s my favorite ehr platform because it’s so easy to navigate. Pros User friendly, the templates are helpful and easy to use, telehealth feature, and I like how the goals from the treatment plan show next to the progress notes. Cons I can’t think of anything I dislike. Sometimes the connection on telehealth sessions is poor, but that is likely not a SimplePractice issue. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Simple Practice was more user friendly and easy to navigate. Review Source CD Coty D. Owner Mental Health Care Used the software for: 1-2 years ### "Over priced, but works" January 11, 2025 3.0 I don’t love the platform, but it works for what it is. It’s also more expensive than a lot of EHRs for pre-licensed individuals. Pros I like that it is good for the starting up clinician and that the templates are easily customized. Cons I don’t like how glitchy telehealth is, that there is not a lot of customization on the calendar screen and it can be readily confusing to someone who is trying to use the system besides just scheduling. Alternatives considered [TherapyMate](https://www.capterra.com/p/134728/TherapyMate/) Reason for choosing SimplePractice Ease of use versus the other did not come with a telehealth platform. Review Source LC LaShundra C. Licensed Professional Counselor Supervisor Clinical Director Mental Health Care Used the software for: 2+ years ### "The name says it all" September 6, 2024 5.0 Overall, I am 1000% satisfied. I could not see myself going to another platform. I've researched others and I've talked to friends and colleagues who use different platforms, and the others are not a match for SimplePractice at all. They came up with the perfect name for this platform because it does make running my private practice simple. Pros The name says it all. SimplePractice, once it is set up is easy to use, the customer support is unmatched. They listen. They have communities where you can make suggestions for improvement of the software and they make updates based on customer suggestions. They offer so many templates options for assessments, treatment plans, progress notes, polices and for so many other reasons. We can also create our own templates. They offer free trainings to all of their customers with the options to gain CE's. There is just so much I can say about SimplePractice. I know I am leaving something out, but just know this is an awesome platform and worth every penny. Even considering calendar intergrations. I thought that was something that would be a given in a platform that caters to running an office easier, but it's not. After talking to friends who are on other platforms, this is not an option they have. Cons I don't really have a lot of cons. My biggest drawback right now is the fact that I can't create a bulk invoice statement without deleting old ones and creating new ones. Although that is something I hate I can't do, I wouldn't consider it a major issue, because this is a suggestion that has been brought to the developers of SimplePractice, and the way they continuously upgrade and make changes to meet their customer's needs, this may not be an issue for too long. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/) Reason for choosing SimplePractice SimplePractice had more features and excellent customer service. It cost a little more, but when I compared what I would be sacrificing if I chose another option, the price was worth it. I think one of the biggest factors in my decision was the option to integrate all my calendars in the SimplePractice system. Review Source FC Farrah C. Principal and Practitioner Mental Health Care Used the software for: I used a free trial ### "Too Expensive and Terrible Customer Service" April 26, 2025 4.0 I liked Simple Practice's product but by the time you add on all of the "extras" it gets really expensive. Pros Easy to use interface and nice features such as integration with insurances for claims Cons Customer service is not great (hard to get a real person who also then knows how to answer your question). Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Switched jobs from a company using Therapy Notes so tried Simple Practice. Therapy Notes was better. Review Source KR Kristel R. Owner and Mental Health Therapist Mental Health Care Used the software for: I used a free trial ### "Profit First & Monopoly Goals" January 2, 2025 1.0 SimplePractice bought out my long-time EHR Luminello in 2023 and eliminated Luminello in 2024, taking over their customers. They offered Luminello customers a "special deal" with a "lower rate" for the first year. Upon looking up SimplePractice's rates on their own website, I discovered that the "deal" that they offered us was MORE than their regular rates, not a discount. They also consistently raise prices for their current customers at well above market increases and charge extra for very basic features that are included in other EHR's basic plans. I have also heard unfavorable things about their privacy practices (i.e., selling aggregate client data for profit). Finally, in 2024 they bought out Track Your Hours, including Track Your CEUs, another product that I had been using for years (for free!), and then proceeded to shut down that product as well. I assume they offer a similar feature in their EHR and did not want any competition. They seem to be trying to create a monopoly on all mental health related digital companies so that they can charge as much as they want. Pros I have had multiple dealings with SimplePractice, but (to be fair to them) my ratings are not based on using their EHR, but rather their business practices. I have nothing good to say about them. Cons Their focus on profit at the expense of ethics and customer/client satisfaction. Switched from [My Best Practice](https://www.capterra.com/p/242271/My-Best-Practice/) I was forced to make the switch from Luminello when SimplePractice bought out them out. I immediately switched to another EHR (Sessions Health), which I have been happy with (I also tried My Best Practice, but it wouldn't let me select Luminello as the product that I switched from). Review Source lG lauren G. office manager Mental Health Care Used the software for: I used a free trial ### "Great software for small groups or individuals" February 24, 2025 3.0 Pros It's simple. Has just what you need to run your practice. Cons It wasnt a good fit for our group. We have multiple credentials. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Reason for choosing SimplePractice At the time it seemed easier to use, but in the long run we realized it was not going to work for our practice. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Our software was decomissioning and we were trying out new platforms. Review Source MW Marianne W. Psychiatric Clinical Nurse Specialist - prescribing APN Medical Practice Used the software for: Less than 6 months ### "Simple Practice bought Luminello - but it is very deficient as an actual Electronic Health (medical) record" August 26, 2024 2.0 I am now looking for another Electronic Health Record. One that includes documentation of care for the WHOLE person - including the body... Pros It seems like it has all the bells and whistles for therapy - which is great, when I am only seeing people for therapy (which is rare). But, despite Simple Practice having bought Luminello to add on the medical/psychiatric EHR features, it is woefully inadequate for psychiatric services Cons No vital signs (face it, this was the first thing ever digitized in health care. It is not available in Simple Practice, so you must hand enter vitals - every time.) No ability to include scored measures in a progress note automatically Diagnoses do not appear in progress notes unless they are hand entered No physical exam feature (this is literally available everywhere - but not in SP). No automatic display of medications and prescriptions written. There is no crossover from the medication section (Dr First) and the progress note. Meds are not easily viewed while working on a note and seeing the patient. Portal does not seem to contain education or information shared with patients (like med ed). This info is only available in a chat feature. No lab integration. Of course, you can waste a lot of time inventing your own templates for vitals, H&P, etc. I haven't used the billing feature This is overpriced for what it is. I am not sure what they "bought" from Luminello, other than patient lists and demographic info. Otherwise, it is just Dr First slapped on the back end of a therapy EHR. Alternatives considered [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing SimplePractice ease of transition with sudden sale of Luminello and insufficient lead time Review Source SN Susanne N. Medical Biller Hospital & Health Care Used the software for: Less than 6 months ### "Needs more work " December 4, 2024 2.0 Ended up cancelling services with them due to issues stated above. Pros Easiy accessed online from multiple locations. Cons Hard to clearly followup billing. To many screen to access different infrmation. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Wanted to try for better charting buf we went back to office ally. Review Source SB Samantha B. Manager Prescriber Medical Practice Used the software for: 6-12 months ### "exactly what a healthcare practice needs." May 7, 2025 5.0 Pros SimplePractice has been everything for my practice: flexible, intuitive, transparent, and honest. Their email support is responsive and helpful—exactly what a healthcare practice needs. Cons Simple practice does not have many cons. I would like an easy feature to send the pharmacy preference to patients. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Review Source AG Allison G. Biller Health, Wellness and Fitness Used the software for: 2+ years ### "Simple Practice is top therapy Software" May 28, 2025 4.0 Pros I enjoy the ease of being able to keep track of billing and analytics information. The function is easy to review. Cons I dont enjoy the appointments color codes used. I think some of the colors need to be changed so that some dont look similar when scheduling appointments. Also I dont enjoy that the autopay function is turned off when insurance providers complete claims and update client responsibility. Review Source Dona S. Owner Therapist Mental Health Care Used the software for: 2+ years ### "I LOVE SimplePractice!" January 15, 2025 5.0 My overall experience with SimplePractice was AMAZING!!!!! Pros I love how easy it is to use and how user friendly it is. Cons The cost prohibited me from continuing to use the platform. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I could no longer afford the platform fees. Review Source AA Andrew A. Therapist Mental Health Care Used the software for: 6-12 months ### "Simply Great!" March 12, 2025 5.0 Pros SimplePractice is super easy to learn and use. I love the integration with treatment planners to make diagnosis and treatment planning easier than ever. SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on your personal calendar. I haven't had any major issues with SimplePractice that were not quickly remedied. Cons There is not much to dislike about SimplePractice. It does what I need it to do and allows customization by the users. Review Source JL Jessica L. Physician Alternative Medicine Used the software for: 2+ years ### "Chiropractic and Acupuncture Clinic Review of Simple Practice" November 10, 2024 5.0 I’ve been using Simple Practice in my chiropractic and acupuncture clinic for 5 years and plan to continue doing so for the foreseeable future. Pros Billing process for both cash pay and insurance claims, EOB posting, online schedule capabilities, patient portal, and the overall ease of use. There are a lot of document templates as well. The live can’t be beat for all of the features available. Cons Simple Practice does not integrate with my supplement/lab dispensary (FullScript). A fax feature directly from Simple Practice would be nice for sending chart notes when necessary. Switched from [Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/) Better price point and billing features. Review Source BB Bronwyn B. Lab technician Construction Used the software for: 6-12 months ### "Very easy and quick to use. " July 7, 2025 5.0 My experience has been very good. Its very qucik and easy to use for my kids. It hekps me keep their appointments and bills due organized. Pros I really like how simple it is to schedule an appointment. I like that when i pick a day it lists all the available times i can choose from. Each step is qucik and easy so its not overwhelming. I also like that i can view all scheduled appointments and any invoices i have paid or need to pay. Cons Sometimes its difficult to get logged in using my gmail account. It doesnt want to click on it rather open and email to send. Review Source SD Shay D. Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Good Tool but Overpriced" May 5, 2025 3.0 The experience was fine, but the cost was something that didn't make sense to me. Pros Basic electronic health record. Provides the items you need to run a private practice Cons The cost. There are a lot of other programs out there offering similar platforms for less Review Source MV Mary V. CEO of LMFT Private Practice Mental Health Care Used the software for: 2+ years ### "Not Economical for my needs but a great platform overall" February 6, 2025 4.0 Fine. Helpful support team, user friendly Pros User friendly, logical interface, many ways to use it Cons Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another platform Review Source VD Vivian D. Marriage and Family therapist and emotion coach Mental Health Care Used the software for: 2+ years ### "Simple Practice, intuitive EHS " February 7, 2025 5.0 Positive. I tried to use a different EHS but felt like it was overly complicated and unorganized so I went back to simplepractice and just bought a cheaper plan. Pros The way it is organized feels intuitive and user friendly. Cons Primarily the cost to send text messages (I would pay for that separately as an add on with the lowest plan) Reason for choosing SimplePractice I don't. I use both for different purposes. Review Source CM Carly M. OTA Health, Wellness and Fitness Used the software for: 6-12 months ### "Simple Practice" February 19, 2025 1.0 This was a very difficult EMR system to use for therapy Pros The billing was pretty easy for the billing department Cons It was extremely difficult to track progress, see goals, etc. Review Source GS Ginger S. Administrative Manger Medical Practice Used the software for: 6-12 months ### "Good "Off The Shelf"" January 24, 2025 4.0 Easy for administrative and practitioner use; intuitive for clients; less engaged in seeking out maximum coverage for clients. Pros Ease of use for the client to enter and update info. Also straightforward for administrative use related to billing and scheduling. Cons The nature of highly customizable tools sometimes comes with the extra work of identifying the settings that need to be adjusted to pull the desired data. For example, billing dates defaulting to the last billing period as opposed to client history. Also not as proactive in pursuing insurance coverage for clients. Review Source MN Minal N. Psychotherapist, Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Simple Practice - Great but pricey" October 7, 2024 4.0 I used SP for years until they starting raising the prices quite frequently and by a lot. As a small sole practitioner it felt crazy to spend over $90/mo on an EHR when I didn't need/use a lot of the features. Pros It has all the bells and whistles. It's really a great product and syncs with everything you need it to. Cons It is really expensive compared to other EHRs out there and their customer service is ok Review Source AM ALEC M. OWNER Health, Wellness and Fitness Used the software for: 6-12 months ### "GREAT MOBILE APP" February 21, 2025 3.0 Pros MOBILE APPLICATION IS STANDALONE IN THE MARKET Cons WASN'T AS ROBUST AS OTHER TOOLS AVAILABLE Review Source Talk to a Capterra advisor for free and get results within 15 minutes.