# ezServiceHUB Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ezServiceHUB the right Field Service Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130730/ez-service-manager/reviews --- ezServiceHUB 4.8 (18) [View alternatives](https://www.capterra.com/p/130730/ez-service-manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of ezServiceHUB Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Trang H. Cad Draftsman Architecture & Planning Used the software for: I used a free trial ### "Good app for our company" January 17, 2019 5.0 Pros As working in an interior company I have gotten many problems that relate to managing our jobs and projects. We need to monitor the progress to meet our schedule and report the issues to the other parties. I believe this tool will save our time and bring the best benefit to our company. I found that we can work online or offline with it, review the completed jobs and receive job's alerts, as well as search or find jobs by using GPS location. Cons I am really confused about the price, I cannot find it on their website. Review Source MO Mark O. Managing Director Security and Investigations Used the software for: 2+ years ### "A must software to grow your business" May 8, 2025 5.0 I found the experience with ezServiceHUB from start to finish A1 , 5 stars all round ! Communication with staff was very transparent , honest and no hidden costs. Training was very smooth and their trainer was very patient with me and always got back to me with my queries. The on line support was exceptional , I had difficultly sending batch emails and it was actually a fault on my microsoft email account and the support personal for that issue was super. Overall a very good company to deal with ! Pros As my company is only coming into its 4th year of business, it was necessary to find a software that would suit my business, and I can state honestly this software ticked all the boxes. Pros: Very good support , Available Administration required for the EN51031 Standards, System Design , Risk Assessments etc.. Available Administration required for the PSA 2006-12 CCTV requirements , System Design , Risk Assessments etc. Fast software updates. Easy to navigate their online software. Scheduling jobs made very easy. Routine annual service reminders . Good set up for the Electronic Security Industry. Easy for Sole Traders to use Cons Set up fee was a little high for a start up company , however it was well worth it once the software was set up and running , the on line training was excellent and the software was set up for the processes and procedures within my company. Alternatives considered [AlarmBiller](https://www.capterra.com/p/234357/AlarmBiller/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ezServiceHUB Support , product and did what it said on the Tin Review Source MC Martin C. Director Facilities Services Used the software for: 2+ years ### "Crothers Security & Fire Solutions" April 23, 2024 4.0 Really positive experience with an excellent technical support team to help us whenever needed Pros The flexibility of reporting is excellent. The User Interface in the office is very good & quality of support from the EZ management team is excellent Cons The quotation writing can be a bit clunky Review Source Response from ez Management April 24, 2024 Hi Martin, Thank you for taking the time to share your feedback. We truly value all input from our customers as it helps us enhance our software. Regarding your concerns with the quotation process for Fire and Security companies, we acknowledge the complexities involved. We are actively working on improving the flow of quotes generation and processing to ensure a smoother experience for our users. Best regards, Marie AH Ashley H. Business Development Utilities Used the software for: 6-12 months ### "Excellent platform, amazing support" August 22, 2025 5.0 EZ Management can be tailored to suit our needs. Overall fully comprehensive system, glad we made the move for our fire and security company. Pros extremely responsible customer services. Developers go above and beyond and they are always eager to help. much more comprehensive than our previous software management system Cons it was a tough process moving across from existing software but EZService Hub really do go above and beyond to ensure migration is completed as quickly as possible Alternatives considered [Uptick](https://www.capterra.com/p/189344/Maintenance/) Reason for choosing ezServiceHUB Uptick cost around 3 times as much as EZM Switched from [Leave Dates](https://www.capterra.com/p/190981/Leave-Dates/) previous service provider not listed\*\*\* previous service was not user friendly or adequate for tracking jobs Review Source GB Gordon B. Director Security and Investigations Used the software for: 1-2 years ### "EZ Service Manager " July 6, 2024 5.0 I’ve used a lot of software solutions and this is by far the easiest to use. Pros From quotations, service dockets to compliance. EZ service hub same time and streamlines our service to our customers. Cons Can’t find anything really. Ticks all the boxes for service and installation tasks. Reason for choosing ezServiceHUB Functionality and ease of access to important customer information Review Source LL Lee L. Proprietor Security and Investigations Used the software for: 6-12 months ### "EZ Management" September 30, 2024 5.0 For any security and fire installer looking for a cost-effective online management system, we thoroughly recommend EZ Management. Pros Since switching from our previous management software to EZ Management, we have found numerous benefits to our business. Their Engineer App makes for easy use and allows us to record all necessary information, when on site. Also, their cloud-based software is so straightforward. The software’s interface with Xero.com and Stripe for taking customer card payments are excellent. Most importantly to us, we have peace of mind knowing that our data is secure and is consistently being backed up and stored safely on secure servers. Cons One of the main concerns that we had before making the decision to transfer to EZ Management was their software’s ability to produce reporting features and whether they would comply with our inspectorate’s requirements. We recently had our 6 monthly standards audit and all reports provided by EZ Management complied fully with their requirements and provided accurate figures, at the touch of a button. Another concern was ongoing Customer Support. Our previous management software company would never answer the telephone when we required assistance - we could only leave a message and then wait for a call back within 24 hours. In contrast, EZ Management is a complete beath of fresh air! Their technical support staff are second to none and our call is always promptly answered and problems resolved within minutes.. and not days. Review Source DH Dwane H. Palnt Manager Civil Engineering Used the software for: 1-2 years ### "Great system " July 4, 2024 4.0 overall we are very happy with the EZ Management system it is very easy to use and has helped our business efficiency enormously Pros very easy system to use with all the information from all our jobs easily found with multiple filter functions. Cons once documents are created on the system its is not possible to alter this docket on the administration end. Review Source sS steven S. Director Security and Investigations Used the software for: 6-12 months ### "EZ Service Hub Management software" January 17, 2024 5.0 Very easy to use/ Does everything that a security installation company would need, From Job planning thru to NSI reporting / invoicing Pros This Software is absolutely brilliant. From ease of installation to actually using the software. It took me literally 20 mins to set a few customers up (as i started from scratch) and assign jobs and get reports generated. It has every thing you need and is not over complicated. The support team are fantastic and they always get back with answer. I was using another company management software but that software was appalling. I am so relived to have found this piece of software. Any one that wants to email me google my name, Grimsby area security company. Again thanks to EzManagement LTD Cons No Cons as yet.................................... Review Source JL John L. General Manager Security and Investigations Used the software for: 2+ years ### "EZ Management Review - Network Security" April 5, 2022 4.0 Network Security have used the EZManagement platform for many years. We are a company who strive for growth and with this comes additional expectations from our control system year on year. We have found that EZManagement operate in a similar mindset. Our requests for additional features and functionality have always been met with engagement from \[SENSITIVE CONTENT\] and his team, coupled with prompt design and implementation. The new cloud based platform offers our office and field staff the features we require and more. With further plans for future advancements, we feel this has been a positive step for our company. Pros Integration with our accounts system was key for us and this is achieved. The system is well designed and our staff found it a relatively easy transition. Cons As a cloud based system, we are totally reliant on our broadband and other factors versus an in-house server hosted solution. However the benefits outweigh this to date Review Source JM John M. Business Operations Manager Facilities Services Used the software for: 1-2 years ### "Great, easy to use software" January 18, 2022 5.0 ezServiceHUB are possibly the most friendly and helpful company that I have ever had the pleasure of working with. No issue is to big or small for them, the after care is incredible, all calls are answered in seconds and requests are actioned in minutes. Pros The product is extremely easy to use, training only takes a few hours. The additional engineer app allows you to easily and quickly create jobs and send to engineers in a matter of seconds. The apps ability to show engineers previous job sheets/reports allows them to work quicker and more effectively. Cons No cons to report, everything works as promised and more. Reason for choosing ezServiceHUB Cost is always a large factor when choosing a product, having previously worked for previous company who paid over £80k for a similar but far less inferior product, it was was any easy choice to choose ezServiceHUB. Review Source HW Helen W. Fire Protection Maintenance Manager Construction Used the software for: 6-12 months ### "Using EzService Hub " April 7, 2022 5.0 We have found the product and the company second to none. It was extremely easy to implement and any issues we had with it were sorted immediately. The company bent over backwards to solve any hiccups we had or anything we needed tweaked or changed. We had excellent training on a weekly basis until we were happy to push forward by ourselves. We are so glad with picked this software. Pros We liked that it was so easy to adapt for what we needed without any hassle. Nothing was a problem to solve. We now have 13 engineers using the software on a daily basis. Cons There is nothing we dont like about the software Reason for choosing ezServiceHUB It did exactly what it was advertised to do. Once we had the initial introduction to the soft wear, we knew it was a good fit and we were correct. It has made the turn around of reports and worksheets coming from site and the dispatch of jobs to our engineers so much quicker and easier to manage. Review Source HK Heidi K. Office Co-Ordinator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "OCM Electrical Services Ltd review" January 18, 2022 5.0 Our overall experience was very good. \[SENSITIVE CONTENT\] was & still is extremely helpful anytime we have questions or need help which made the integration very smooth for us Pros Yes the product is easy to use & the integration was a very smooth process Cons There are a few things on the app that are not nessesary Review Source RC Richard C. Operations Manager Security and Investigations Used the software for: 6-12 months ### "Efficient and value for money solution" May 4, 2021 5.0 The software has improved our efficiency and really helped with working from home during the pandemic Pros Easy to use system, with APP integration which saves several man hours and helps us provide a more efficient system. Cons Would like to be able to book services from the APP Review Source Response from ez Management May 25, 2021 Hi guys, Thanks for a great review. Just to let you know that the App does allow you to Book Service Jobs. We will be in touch soon to show you how to do it. Thanks again :) ez Management Support Team LR Larry R. Owner Security and Investigations Used the software for: 2+ years ### "Direct secure" February 4, 2021 4.0 very good Pros easy to use good backup very helpful staff Cons nothing very good to work with eady to use Review Source RW Ronan W. Director Architecture & Planning Used the software for: Less than 6 months ### "A real time saver" August 12, 2016 5.0 We were unsure how this software would work for us in the field. It was so easy to use and all the information is available in a few taps on the ez Service App. Before we got the app we had a job getting our engineers to fill out work dockets so we could generate invoices. It's so handy to use, the paperwork is minimised and all the information on the customer is on the app. Pros Easy to use, quick to learn, saved to much time. The company rep. spent time with us to get to know what it was we were looking for. The Engineers don't mind using the app because it cuts out so much paperwork for them. All the information they need is available without having to search post it notes and files. Customers are billed quickly now. Cons Nothing really, the app is very intuitive and the customer support is brilliant, one quick call has us sorted. Review Source Response from ez Management August 12, 2016 Thank you Ronan - we really appreciate you taking the time out to do this. FD Fiona D. Operations Manager Used the software for: 6-12 months ### "Best move we have made!" September 27, 2017 5.0 Pros Because it is windows based it is so easy to use, linking the accounting package means we have access and visibility in one place Cons It is not a remote system being able to log into the database while working from home would be the icing on the cake Review Source AL Aidan L. Used the software for: 6-12 months ### "Good Goods in a handy parcel" August 9, 2016 5.0 Always online, realtime information from our field engineers and signed jobsheets emailed to customers in an instant. Pros Even I can use it. Review Source MK Marie K. Used the software for: ### "Great App for our engineers." January 18, 2017 5.0 Since installing the ez Management Software and Apps our company has saved a lot of money. It has allowed us to improve our job and labour costing, The real time data and reporting is a great money saving tool for our company. 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