# Compete Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Compete the right Club Management solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130731/Compete-Club-Management/reviews

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Compete

3.9 (27)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Compete

Ease of use

4.0

Customer Service

4.0

## Showing most helpful reviews

Showing 1-25 of 27 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TM

Trey M.  
General Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "We've used other member management software in the past."

April 11, 2018

5.0

Pros

\* Fantastic plan for on-boarding new clients \* Their team really seems to care about the client. \* I'm pretty sure that our trainer knew more about and understood our business better by the time we launched than some of our employees. \* Continual improvement. They are regularly scheduling updates to make the product better. \* Partnerships. The API allows us to connect with 3rd Party vendors to enhance the experience. \* Compete on the Go.

Cons

I'm looking forward to COG being developed out further in the months ahead. I'd love greater reporting and perhaps booking through COG.

Review Source

SK

Shannon K.  
Partner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Used for 15 years customer service was not great"

February 1, 2021

4.0

We stayed with them for 15 years and they served their purpose. Found a more customer oriented company for the last 6 years.

Pros

Easy to use simple format. A basic software that was great in the early 2000's. When they upgraded it wasn't as user friendly.

Cons

Having to manually do alot of things. Not able to schedule many tasks for an auto ahead of time.

Review Source

JB

Jim B.  
Managing partner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Worst software on the planet."

June 21, 2022

1.0

Absolutely accross the board pitiful. No excuse for this lousy product performance. They don't offer an Are you going to swith to the next question. Or it would be yes we will be switching.

Pros

Not a single feature. They forced us to convert from the desk top version to cloud based during January not August like was originally agreed upon. Lost thousands of dollars during transition. It won't run reports without a creative a huge effort. The checkin portion that operates our 24 hour door access is beyond a nighmare. We have lost countless members due to this BS feature alone.

Cons

Everything I had 12 calls this morning between 3:30 and 4:05 am that the 24 hour access isn't working.

Reason for choosing Compete

We ran the desk top version for years and it was reliable and we thought & were told it would be a smooth transition. All false.

Review Source

MM

Mitch M.  
Club Manager  
  
Used the software for: 2+ years

### "Compete is easy to use and has made our lives a lot easier here at the club."

April 25, 2018

5.0

Helps us manage our large membership base here at the club.

Pros

Everything is accessible in one place! It is also cloud based, so we are not needing to worry about losing everything in the event that our computers crash. I love how it is user friendly and very easy to navigate from category to the next.

Cons

We are trying to integrate the time clock feature into our payroll management software and it is proving to be a bit tricky, but the support team has been very helpful answering questions!

Review Source

TM

Trey M.  
General Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best Club Management Software We've Ever Used"

April 26, 2017

5.0

I am so glad that we made the switch to Jonas Compete. The conversion experience was incredibly smooth thanks to the tireless work and dedication of their staff. The process went so well that I was a bit concerned that they were all about launching new customers and would forget us once we were up and running. In the six months since we launched, I've learned that I have nothing to fear. They continue to support and help us between the technical support always offering quick resolution, on-going help from our trainer to the visits from our Customer Success Representative. My only regret is that we did not make the move to Jonas sooner.

Pros

Ease of use, incredible customization, support from Jonas

Cons

More reports in COG would be great, further development of COG as whole

Review Source

Response from Jonas Fitness

April 26, 2017

Trey, thank you so much for your feedback! I will make sure to get this information regarding COG over to our product development team!

VR

Verified Reviewer  
Tennis Administrative Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Compete for Tennis Club Use"

October 10, 2018

3.0

Overall, Compete does what we need it to do. Could it be easier and more streamlined? Yes. I would say if you are looking for software, be sure that you review all of your options and take your time reviewing all of the features Compete offers to insure it will work how you want it to for you and your company.

Pros

Tracking classes and enrollments is easy with Compete. Staff for the most part are friendly and helpful.

Cons

There are many times we have had to make our own "loopholes" to make the Compete work for us. There are many features in which we cannot take advantage of due to their strict structure. There isn't much room for customization, which I feel is important in our field since every independent facility operates differently.

Review Source

JI

Jack I.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "This Company is Horrible"

July 18, 2022

1.0

Horrible

Pros

None. The software seems to be a refugee from the 1990's

Cons

Customer service is non-existent. Was just put on hold for an hour to listen to irritating music, interrupted every 10 seconds with an equally irritating service announcement. This system has to be the slowest on the planet. You waste a lot of time because this system is so slow. If you need to change your password you have to get one of their customer reps on the phone--and be put on hold for an hour--JUST TO CHANGE A PASSWORD. Don't spend time considering this system!!

Review Source

VR

Verified Reviewer  
pres  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "pray you never have to cancel"

December 11, 2018

3.0

it is evident they are making a concerted effort to improve customer service - but it came too late for us - and now with this cancellation of service fee - im struggling to find any positives. It looks like we will be forced to stay on our subscription for another 10 months to avoid the fee's

Pros

we were very happy with i4 - unfortunately we moved over to compete

Cons

strong arm tactics with exorbitant cancellation fee's if you ever choose to move on

Review Source

JM

Jackie M.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very easy to use and easy to train new employees on."

September 15, 2017

3.0

Pros

The accessibility to certain reports. Also the preface is very user friendly. I have employees ranging from 18-70 years old and they are all able to use it without a hitch.

Cons

The reports that are available don't always give you the information you need. They have made changes and upgraded the system to give it a more "functional" feature but I miss being able to take payments from the home screen, instead of having to go through so many steps to get there. It made it easier to multitask during primetime.

Review Source

Cristina Marcano L.  
E-Coach Senior ILC Academy  
  
Used the software for: I used a free trial

### "Boosts the menbresias with Compete Club Management"

June 30, 2018

5.0

I document to advise entrepreneurs in the area of Fitness.

Pros

This is the right system to take control of the receptions of sports clubs or gyms and the frequencies of visits by members. It also allows to schedule events in said clubs simultaneously of the normal classes of the gym, allowing to boost the sales and the growth of the memberships. It has a version for small clubs and another one for bigger ones.

Cons

Because it is one of the oldest systems on the market for sports clubs and gyms, its interface seems not very modern, however, it adapts very well to changes. It is still a very good option.

Review Source

RB

Ryan B.  
Owner  
  
Used the software for: 1-2 years

### "We use daily and like the software "

March 1, 2018

5.0

Pros

The software is very easy to use. I manage all my clubs with this software. I like the easy of member check ins. My front desk people seem to find it easy to use.

Cons

I find it hard to manage all Group fitness classes and personal training. My personal trainers are all contracted. I would like to be able to keep track of what they are doing as well

Review Source

JH

Jessica H.  
Billing Coordinator  
  
Used the software for: 2+ years

### "The software has improved by leaps and bounds over the last year - yay!"

August 14, 2017

5.0

Pros

Easy to sell memberships and other items. Easy to use back office software, despite the lack of certain reports that should be standard.

Cons

Having to use ad-hoc to get reports that should be part of the standard list of reports offered - such as new member reports that show the primary on the account only and the dollar amount gained from the new agreement.

Review Source

LL

Lance L.  
Owner  
  
Used the software for: 2+ years

### "Lucky for you there is still time to pick another software"

May 25, 2017

1.0

They charge ridiculous exit fees for your own data and their contracts auto renew for year terms so be careful!

Pros

Will get you through if you don't have other options. but you do have other options like Mind Body.

Cons

Poor layout, slow software, terrible customer service, high fees, limited functionality. I've seen several softwares when purchasing clubs and I would never use this one.

Review Source

CF

Craig F.  
Accountant  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Caughlin Club"

April 21, 2017

5.0

We converted from a older version. The conversion, training and support were all handled in a timely and professional manner. Our overall experience with Compete has been very positive and we are glad we made the change,

Review Source

Response from Jonas Fitness

April 27, 2017

Craig, Thank you for the kindhearted review. I will be sure to communicate this feedback to everyone that guided you through your conversion onto our software platform. Thank you for your business!

JS

James S.  
Business System Specialist  
  
Used the software for:

### "Jonas Fitness, helping Clubs "Compete""

November 7, 2013

4.0

We are customers of over 30 years with the former product Checkfree which was then purchased by Fiserv and ultimately Jonas Fitness. Since day one, the accessibility and response time of Jonas' team has been impeccable. The "let's get it better" and "done right the first time" approach is refreshing. Jonas provides reliable software for us to manage our membership top to bottom; integrates with our accounting software and affords our staff more quality time to spend directly with our members. The relationship is more than "just another software vendor". It's a true Partnership... one that is fully engaging... with encouraged two way communication, desire for client enhancement requests and realistic, clearly communicated timelines for future updates. Is the product perfect... no. Is there room for improvement... surely. But the faith we have in the product moving forward, the fact that Jonas LISTENS and UNDERSTANDS our industry gives much promise for the future. I truly believe they are a "Software for Life"... Onward together!!!

Review Source

VR

Verified Reviewer  
Phamacist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Focus of Training"

May 1, 2021

4.0

Gym management made easy means extra time to focus on customers and hence a rise in gym memberships were recorded over the year

Pros

All Gym management issues gets solved easily with compete and hence all focus can be on coaching and training of customers

Cons

Compete can definitely use some artificial intelligence to be closer to the gym members

Review Source

MT

Michelle T.  
Front Desk  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to use and straightforward!"

February 12, 2019

4.0

Pros

The gym I work at we used to use this software and I miss it! It was so easy to check in members, see alerts, update information and creating new accounts. I also found it was easy to train new employees on it.

Cons

There was some features that would just sit there and we could not use. For example, when creating memberships many of them had "zzzzzz" in front of them and it was confusing as to why that was set.

Review Source

CB

Chris B.  
Capital Club Manager  
  
Used the software for:

### "Jonas Compete Software User Friendly & built to your facilities needs"

June 20, 2014

4.0

We most recently purchased the Compete program from Jonas. It's a program that is extremely user friendly and easy to navigate. We worked directly with Jonas to build our membership categories, this was important to us because we are a smaller club and are not looking to have several levels of memberships. We had a very unique setup due to the fact we have an independent terminal server that Jonas had to navigate due to the fact the program is web based. The technical team was able to overcome this obstacle with ease. The only drawback would be the updates, but in this day and age of Internet crime, it is better to be safe than sorry.

Review Source

Response from Jonas Fitness

June 23, 2014

Glad you are a part of the Jonas family and thanks for your kind words!

BS

Bobby S.  
Owner/CEO  
  
Used the software for:

### "Conversion from V4 to I4 "

July 7, 2014

4.0

The overall expierience has been very good. Even though my staff and I were terrified at what could happen, looking back now, it was not bad at all. The staff at Jonas are complete. They stay in touch with you throughout the entire process with a planned "Go Live Day" . Thank you Jonas Staff for being there for the Richmond Athletic Club. Bobby Stewart M.Ed. Richmond Athletic Club, LLC www.richmondathletic.com www.myinhometrainer.com

Review Source

Response from Jonas Fitness

July 7, 2014

Thanks for the kind words Bobby as we know that software upgrades of any kind can be scary. We look forward to working with Richmond Athletic Club for a long time to come!

JH

Jake H.  
Sales  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "This product works well for basic gym use"

November 16, 2017

4.0

Pros

Easy to use gym software that allows you to follow up with current and potential members. Also easy to use billing funtions.

Cons

The appointment functions are confusing to use. Some of the fonts are difficult to see if you are showing a prospect.

Review Source

MJ

Matt J.  
President  
  
Used the software for: 2+ years

### "Good partner"

March 7, 2018

4.0

Pros

I like the functionality and flexibility of the software. It allows our gym and fitness club clients to be able to send us accounts for us to service.

Cons

The software is somewhat complex so it can take some time to learn how to utilize all of the features effectively.

Review Source

tL

tres L.  
owner  
  
Used the software for:

### "review of david sill"

June 22, 2014

5.0

david sill is awesome to work with. he is very knowledgeable as well as very patient when dealing with a computer neophyte such as myself. no matter the issue david has made sure everything is resolved. the whole tech support department deserves 5 stars overall. thank you for all your help.

Review Source

Response from Jonas Fitness

June 23, 2014

Thanks for your wonderful feedback on our customer support team. They work hard to make sure all of our clients are happy so it makes us happy to hear kind words!

JB

John B.  
  
  
Used the software for:

### "Jonus review"

March 31, 2017

4.0

Have been with Jonus since it was check free , to Fiserv for over 10 years I seen ups and downs Right now and for the last year have been a real upswing customer service is at a high and moving forward on technology. I would recommend highly.

Review Source

Response from Jonas Fitness

April 27, 2017

John, Thank you so much for this kind review! We are making significant strides in development of our products and hope you'll continue to give us feedback so that we can get even better!

AG

Abraham G.  
  
  
Used the software for:

### "Customer tech support is fantastic!"

April 15, 2017

5.0

Compete works well and they're always making improvements and updates. Their customer support is excellent, any question I have, they are able to help with and do so in a very friendly manner.

Review Source

Response from Jonas Fitness

April 27, 2017

Abraham, Thank you much for your feedback! I will make sure to give kudos to our support team! Thank you for your business and we will continue to improve so that we can remain your preferred software partner for life!

MC

Mike C.  
Accounting Manager  
  
Used the software for:

### "Accounting Manager"

July 1, 2014

4.0

I never usually give perfect scores. Jonas is the best of the three we have tried. On items they are able to address they do so quickly. There are always things you want software to do that it can't but I feel they are trying to address all items they can

Review Source

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