--- title: "NetFacilities Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NetFacilities Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/130733/NetFacilities/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # NetFacilities Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NetFacilities ## What is NetFacilities? NETfacilities is the industry's most comprehensive, easy-to-use CMMS solution for facilities management. With so many features and intuitive flexibility, there is simply no better solution for controlling costs, improving productivity, and managing your assets and work orders. Whether you're in the field or at the office, NETfacilities provides a holistic view of your organization. ## What is NetFacilities used for? [Fleet Maintenance](https://www.capterra.com/fleet-maintenance-software/)[Fixed Asset Management](https://www.capterra.com/fixed-asset-management-software/)[Asset Tracking](https://www.capterra.com/asset-tracking-software/) Top alternative Featured Overall rating Based on 125 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 1% Starting price $45 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NetFacilities?[Manage this product listing](https://www.g2.com/products/mri-software-netfacilities/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NetFacilities 4.5 (125) VS. [4.9 (121)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting Price $45 Per Feature, Per Month Starting Price $45 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (125) Ease Of Use 4.9 (435) Value For Money 4.3 (75) Value For Money 4.9 (377) Customer Service 4.6 (116) Customer Service 5.0 (413) ## NetFacilities alternatives [4.7 (454)](https://www.capterra.com/p/130563/FMX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (1,080)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (28)](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about NetFacilities Overview ### What problems does NetFacilities solve? NetFacilities solves scattered maintenance requests, missed repair follow-up, and limited visibility into work order status by centralizing submission, assignment, scheduling, notes, and completion tracking. Facilities supervisors, property managers, maintenance technicians, call centers, and multi-site organizations benefit from monitoring overdue work, documenting repair history, coordinating vendors, and reporting performance to management. Answer based on 49 reviews Overview ### Which roles and teams benefit most from NetFacilities? NetFacilities is most used by facilities managers, maintenance managers, and facilities coordinators who manage service requests, preventive maintenance, assets, and vendor work. Administrative and office teams submit and track workplace requests, while operations and project managers coordinate inventory, projects, and daily facility activity. Executives and business leaders monitor operational priorities and costs. Answer based on 115 reviews Overview ### What company size and specific industries is NetFacilities built for? NetFacilities is designed for facility, property, and maintenance management organizations of any size across a wide range of industries. It is suited to education, government, hospitality, nonprofit, retail, and similar sectors that need tools for managing buildings, properties, and maintenance operations. Features and Usability ### What are the key features of NetFacilities? NetFacilities includes core work order management for creating, assigning, tracking, and reviewing service requests, alongside reporting/analytics and audit trails for maintenance history. Asset management, inventory management, preventive maintenance scheduling, and mobile access support facility teams managing equipment, parts, technicians, and work across multiple sites. Answer based on 56 reviews Getting Started and Support ### How easy is it to onboard and train a team on NetFacilities? NetFacilities is generally easy to onboard for service requesters and everyday users, who reviewers say need minimal training. It offers live online training, webinars, documentation, and videos, plus scheduled support sessions. New users handling complex workflows or configuration may need more guidance, particularly when multiple steps create confusion. Answer based on 13 reviews Getting Started and Support ### What customer support options does NetFacilities offer, and how do users rate the experience? NetFacilities offers email/help desk, FAQ/forum, phone support, and chat. Users generally describe support staff as responsive, knowledgeable, patient, and helpful with setup, training, customization, and troubleshooting. Some users report glitches, slow loading, and occasional gaps in follow-up after fixes, though support often resolves reported issues. Answer based on 56 reviews Features and Usability ### How well does NetFacilities handle maintenance reporting? NetFacilities provides practical work-order reporting and performance visibility, though report customization can feel limited. Facilities managers use it to monitor open, overdue, and completed requests, labor time, costs, and accountability. Teams can export reports in common formats, but some users need more flexible fields, views, property grouping, and consolidated business-specific data. Answer based on 31 reviews Features and Usability ### Is NetFacilities easy to use for work orders? NetFacilities makes work-order submission and everyday navigation accessible for many first-time users. Property and facilities teams value its logical layouts, dashboards, and web-based access, while some users find menus, multi-step tasks, and smaller text cumbersome. Teams with complex workflows may need training and would benefit from more control over navigation and fields. Answer based on 20 reviews Features and Usability ### What features does NetFacilities include? NetFacilities includes core CMMS tools for work orders, preventive maintenance, asset records, audit trails, user permissions, discussions, and mobile access. Facilities and property management teams value the detailed maintenance history and configurable setup. Some users want fuller mobile capabilities, offline access, invoice tracking, and easier access to certain functions. Answer based on 18 reviews ## Features AI summary Based on 4,034 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) NetFacilities includes **Mobile Access**, which gives field teams the ability to view and update information while working on site. However, it does not offer **Job Tracking** or **Job Scheduling**. Instead, it provides other features that reviewers also rate highly, including **Work Order Creation** (**68%**), **Customer Database** (**66%**), and **Scheduling** (**61%**). These tools help businesses organize service requests, keep customer records in one place, and coordinate appointments more efficiently, allowing teams to stay responsive in the field. Accounting Integration Integrate with a third-party accounting system Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle NetFacilities 64 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Commercial Properties: Designed to serve commercial properties - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Depreciation Management: Track and manage the decline in value of assets and plan for improvements - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - For Property Managers: Used by property managers - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Job Management: Manage and track all job information and associated tasks - Key & Lock Management: Establish procedures for monitoring locations of keys - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Parts Management: Track parts inventory levels and manage re-stocking - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Properties: For residential properties - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vehicle Information: Allows fleets and service businesses to track information about their vehicles. - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.3 (91) 4.3 Based on 91 reviews ## Pricing Value for money 4.3 (75) Free Trial Basic $45.00 Per Feature,Per Month Value for money 4.3 (75) 4.3 Based on 75 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (116) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (116) 4.6 Based on 116 reviews ## User reviews Overall rating 4.5 Based on 125 reviews Filter by rating Counts reflect reviews available in this feed. 5(74) 4(42) 3(8) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Facilities Management Coordinator Used the software for: 3-5 years ### "NetFacilities Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2018 We are able to track our time spent on buildings now and has given us a better feel for looking at maintenance better. Also great for tracking time on jobs. Pros The system is very easy to work threw and it will let you know if you leave something blank. Cons A little hard to find old work orders sometimes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Maintenance Manager Used the software for: 3-5 years ### "Satisfied customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2020 We are a small manufacturing company with not a lot of major assets. This platform is perfect for keeping track of assets, PM's, inventory, etc. Pros I really like that the NETfacilities team is always updating the platform based on customer feedback! This is something that has kept me on this platform year after year. Customer service is top notch. It's very intuitive and they are always making it easier to search for the info I'm looking for within my site. Cons Honestly I don't think there is much about this software that I don't like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Facilities Manager Used the software for: 3-5 years ### "Basic product" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 17, 2017 Marginal at best. Everything was working reasonably well until their "improvement" rollout last year. As with many rollouts I have my suspicions that the programmers didn't really get a lot of feedback from the actual end users (you know like MS does). There are plenty of annoying little things that you would think intuitively would be recognized by the programmers such as: Discussion block does no good if you do not get the attention of ALL staff on how to use it. Sometimes critical additions to an email get lost in the audit trail ALL discussions should immediately process an email to at least the administrative group overseeing the work orders. Window does not fit in screen widow even though resolutions is set normally and at 100%. When going to the WO queue we always see closed work orders, Once I close them I want them gone. We will be going to a different system this year Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. David C. IT Manager Used the software for: 3-5 years ### "great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2018 Pros its easy to use and administrate. Easy to add items. Cons hard to audit trail with the rest of the staff. Would be greats if we could use email and communicate with it. Solid overall product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Systems analyst Used the software for: 3-5 years ### "Maintenance for Hospitals" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 19, 2018 We replaced an expensive in-house server with a much better solution in the cloud. It works with all the mobile devices and is much easier to use Pros Easy to setup, easy to use, implements all the features we need Cons Could use an API or other tools for managing users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alan B. Director, Transportation and Property Management Used the software for: 3-5 years ### "Netfacilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2018 I use it every day for 94 fleet vehicles and over 30 properties. Pros Ease of use, great customer support, Reps are GREAT! Cons It takes too long between screens, data should be stored locally. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project Manager ### "Form and function meeting efficiency" 5.0 February 9, 2013 NetFacilities is a real solution for those of us who for years, have had to rely on lower end or internally designed "Maintenance Service Request" systems that always lack the robust features the make NetFacilities a win win solution for our company and our service providers. Knowing the customers needs will provide them with the quality solutions they need. NetFacilities gets this. Pros 1\. The user interface is well thought out and efficient. Menus and tabs grouped so you have access to everything without searching. 2. The dashboard feature is excellent. Gives a great snapshots of key information and keeps priority issues on the forefront. 3. Great progress reporting features. Cons Missing the option to choose the exact vendor as was available when NF service was started. Not as much of a con, but more of a preference as I know most of the vendors used in various trades. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Residence Supervisor Used the software for: 3-5 years ### "Good program" 4.0 November 26, 2018 Overall, NetFacilities is easy to use and gets the job done. The discussion feature is used frequently since I am over an hour away from our facilities department. It also helps us track a discussion about a specific work order instead of having to search our emails. Pros It is very easy to submit a work order, which we do quite often. Cons It is difficult to find work orders that I have put in for my location. We have multiple locations in our agency so its difficult to find specific ones. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer HR Analyst Used the software for: 3-5 years ### "Great Facilities Management Software for a fair price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 2, 2018 Preventive Maintenance on Assets is all stored in one place. Pros The software is intuitive and the customer support has been great! The software has scaled with our business; the UI and features have developed over time. Cons We really haven't had any trouble with NetFacilities. My biggest grievance is sharing the software with other internal team members; we don't always agree on the best way to track PMs on assets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director of Finance Used the software for: Less than 1 year ### "New Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2018 Pros Ease of use the App helps tremendously. The software's preventive maintenance is wonderful Cons Noted nothing as of yet still new to the software. We did have a little trouble setting up inventory but called the help desk and they walked us through it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130733/NetFacilities/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [eMaint CMMS vs NetFacilities](https://www.capterra.com/compare/100468-130733/eMaint-CMMS-vs-NetFacilities) [eWorkOrders CMMS vs NetFacilities](https://www.capterra.com/compare/90092-130733/eWorkOrders-CMMS-vs-NetFacilities)