# NetFacilities Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NetFacilities the right Field Service Management solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130733/NetFacilities/reviews --- NetFacilities 4.5 (125) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NetFacilities Ease of use 4.4 Customer Service 4.6 ## Showing most helpful reviews Showing 1-25 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chip G. Facilities Management Coordinator Commercial Real Estate Used the software for: 2+ years ### "NetFacilities Review" November 20, 2018 5.0 We are able to track our time spent on buildings now and has given us a better feel for looking at maintenance better. Also great for tracking time on jobs. Pros The system is very easy to work threw and it will let you know if you leave something blank. Cons A little hard to find old work orders sometimes. Review Source DT Dave T. Maintenance Manager Paper & Forest Products Used the software for: 2+ years ### "Satisfied customer" March 5, 2020 5.0 We are a small manufacturing company with not a lot of major assets. This platform is perfect for keeping track of assets, PM's, inventory, etc. Pros I really like that the NETfacilities team is always updating the platform based on customer feedback! This is something that has kept me on this platform year after year. Customer service is top notch. It's very intuitive and they are always making it easier to search for the info I'm looking for within my site. Cons Honestly I don't think there is much about this software that I don't like. Alternatives considered [iMaint EAM](https://www.capterra.com/p/133548/iMaint/) Reason for choosing NetFacilities Price and customer service! Their willingness to constantly update based on customer feedback is crucial. Review Source Response from MRI Software March 9, 2020 Hi Dave, thank you so much for taking the time to leave us this amazing review. It made our day! DF David F. Facilities Manager Financial Services Used the software for: 2+ years ### "Basic product" March 30, 2017 3.0 Marginal at best. Everything was working reasonably well until their "improvement" rollout last year. As with many rollouts I have my suspicions that the programmers didn't really get a lot of feedback from the actual end users (you know like MS does). There are plenty of annoying little things that you would think intuitively would be recognized by the programmers such as: Discussion block does no good if you do not get the attention of ALL staff on how to use it. Sometimes critical additions to an email get lost in the audit trail ALL discussions should immediately process an email to at least the administrative group overseeing the work orders. Window does not fit in screen widow even though resolutions is set normally and at 100%. When going to the WO queue we always see closed work orders, Once I close them I want them gone. We will be going to a different system this year Review Source Response from MRI Software March 30, 2017 Hello David, First I'd like to thank you for the honest review. I see you've been a customer since 2012, and we thank you for your loyalty. Please know that we only develop the system based on customer input. As with any software having tens of thousands of users it is often challenging trying to satisfy all requests. Unfortunately that's something all software companies deal with, including MS. This information provides us with input to help us better steer the development of the product. This being said, I, as the CEO of NetFacilities would like to invite you to speak directly with me so that I can learn more about the dislikes you have, so that your ideas can be considered for enhancements. I will reach out to you directly to discuss a time to setup a call, and I'll do my very best to immediately address your concerns. Thanks again for taking the time to provide a valuable review. I look forward to speaking with you soon. Sincerely, Shawn D. Dave C. IT Manager Restaurants Used the software for: 2+ years ### "great product" November 16, 2018 5.0 Pros its easy to use and administrate. Easy to add items. Cons hard to audit trail with the rest of the staff. Would be greats if we could use email and communicate with it. Solid overall product Review Source VR Verified Reviewer Systems analyst Hospital & Health Care Used the software for: 2+ years ### "Maintenance for Hospitals" November 16, 2018 4.0 We replaced an expensive in-house server with a much better solution in the cloud. It works with all the mobile devices and is much easier to use Pros Easy to setup, easy to use, implements all the features we need Cons Could use an API or other tools for managing users. Review Source AB Alan B. Director, Transportation and Property Management Hospital & Health Care Used the software for: 2+ years ### "Netfacilities" November 16, 2018 5.0 I use it every day for 94 fleet vehicles and over 30 properties. Pros Ease of use, great customer support, Reps are GREAT! Cons It takes too long between screens, data should be stored locally. Review Source Phillip B. Project Manager Used the software for: ### "Form and function meeting efficiency" February 6, 2013 5.0 NetFacilities is a real solution for those of us who for years, have had to rely on lower end or internally designed "Maintenance Service Request" systems that always lack the robust features the make NetFacilities a win win solution for our company and our service providers. Knowing the customers needs will provide them with the quality solutions they need. NetFacilities gets this. Pros 1\. The user interface is well thought out and efficient. Menus and tabs grouped so you have access to everything without searching. 2. The dashboard feature is excellent. Gives a great snapshots of key information and keeps priority issues on the forefront. 3. Great progress reporting features. Cons Missing the option to choose the exact vendor as was available when NF service was started. Not as much of a con, but more of a preference as I know most of the vendors used in various trades. Review Source VR Verified Reviewer Residence Supervisor Individual & Family Services Used the software for: 2+ years ### "Good program" November 21, 2018 4.0 Overall, NetFacilities is easy to use and gets the job done. The discussion feature is used frequently since I am over an hour away from our facilities department. It also helps us track a discussion about a specific work order instead of having to search our emails. Pros It is very easy to submit a work order, which we do quite often. Cons It is difficult to find work orders that I have put in for my location. We have multiple locations in our agency so its difficult to find specific ones. Review Source VR Verified Reviewer HR Analyst Used the software for: 2+ years ### "Great Facilities Management Software for a fair price" February 1, 2018 5.0 Preventive Maintenance on Assets is all stored in one place. Pros The software is intuitive and the customer support has been great! The software has scaled with our business; the UI and features have developed over time. Cons We really haven't had any trouble with NetFacilities. My biggest grievance is sharing the software with other internal team members; we don't always agree on the best way to track PMs on assets. Review Source VR Verified Reviewer Director of Finance Hospitality Used the software for: Less than 6 months ### "New Customer" November 20, 2018 5.0 Pros Ease of use the App helps tremendously. The software's preventive maintenance is wonderful Cons Noted nothing as of yet still new to the software. We did have a little trouble setting up inventory but called the help desk and they walked us through it. Review Source MH Mari H. Real Estate Services Administrator Used the software for: ### "Give Us Database for Class A High Rise Maintenance/Services" July 7, 2009 4.0 I would rate this type of internet site and how NetFacilities delivers as a overall 9. They are only a phone call away to assist in ANY way. They encourage training with them to best understand the functionality of facilities management set up they have created. It is a very important tool for any manager of day to day operations such as real estate and the like. Highly recommended since we renew our agreement every year. A very happy and satisfied customer for 3 years now. Thank you NetFacilities! Pros The nature of the service reports and available data storage is invaluable. The well thought out screens and usages of appropriate detail creates accuracy and in depth records. Very user friendly with the support to match! Definitely possible to expand to a company's needs and there is nothing they can't accommodate. Always trying to improve the system and keep current. Tracking is marvelous for past and present entries with reporting that is concise. A very relied upon internet based program that delivers! If there is alot of information that can be "pushed" into the system, they offer to do it and thus assist the employee in saving time at their desk. Cons Sometimes being able to print the work order hangs up, but there is always another way to do so. The fact time doesn't permit to always make use of all the functions is the deterrant to getting the most out of the system. Perhaps some tidium at information entry to start with, however when set things go smoothly. Review Source jM jennifer M. Front desk coord Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of use and functuality" November 21, 2018 5.0 Pros Great all inclusive program for maintenance of our facility in total. Can customize and truly make it singularly our go to site for everything from construction, maintenance, housekeeping, and special building and property needs. Cons Depending on computer it runs on, periodically it will lock up or freeze. Review Source MG Martin G. Senior Facilities Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Some room for improvement, but still a good system" March 30, 2017 4.0 For the most part this is a very good and reliable system. It could use more options for customizable fields and customized reporting. It would also be useful to have layers of task types, so we could drill down to the appropriate service type, without having to scroll through the full list. Being able to batch update some of the user or site data would also be useful, such as distributions. Having to edit individual distributions for each service type, since the bulk of our work goes to a single group. Pros Consistent uptime and performance. Visually simple and easy to navigate. Cons Lack of customization. Multiple steps that confuse new users and require significant training. Inability to upload data or batch edit. Review Source EIGL Elmer I G L. CEO Facilities Services Used the software for: 2+ years ### "5 Star, Great Company - Very customer oriented, stable website and in tune with the industry needs." July 11, 2017 4.0 organized data and did away with such heavy dependancy on paper and administrative time searching data.... Pros Very open to suggestions and implementing updates and changes that benefit the customer needs, Impressive. Extremely attentive to our needs, would and have recommended the service to others! Cons app does not yet have the ability to copy persons on new work orders, sometimes a little glitchy/slow on certain phones.. Review Source MC Maria C. EVS Supervisor Religious Institutions Used the software for: 2+ years ### "Easy to work with this Program" December 4, 2018 5.0 Really happy with it. Pros It is user friendly and anyone can right away grasp on it. Nothing too complicated and love this for all my work orders. Cons There's not much to say other than it sometimes when I want to close a work order is not the same process as the others. You just have to pay attention and see what WO is on what criteria. Review Source JB Jim B. Assistant Director Maintenance & Operations Facilities Services Used the software for: 2+ years ### "Satisfied, but not loving the program. Needs to be a more user friendly, as well as tech support." June 29, 2017 3.0 PM tracking Pros Versatile, Cons \-System will kick you out during work order generation. Have to generate another WO and retype. Program should have an auto save feature. - Allow user to check boxes (i.e - mass update, filing closed WO, etc. in multiple pages before submitting changes Review Source PZ Patty Z. Team Leader Non-Profit Organization Management Used the software for: 2+ years ### "My experience.... " November 20, 2018 4.0 Very easy to use, very easy to access, saves time and frustration. Pros I love the fact that if I have something at my site that need immediate attention, all I have to do is log on to NetFacilities and place a work order. All the needed information in that work order and I do not have to do any extra work to get things taken care of. I also love that any work that has been completed at my site is tracked and very easily accessible if I need to be able to shown an auditor that the work has indeed been performed. Cons I honestly don't have anything negative to say about this software. It is very easy to use. Review Source AL Andrew L. Operations / Special Initiatives Mgr Non-Profit Organization Management Used the software for: 6-12 months ### "From Chaos to Order" April 3, 2017 5.0 Over the past year we have used NetFacilities to convert from our paper/voicemail requests to a structured and historical database that allows for review and a proactive way to managing requests. For example, the preventative maintenance section has allowed us to protect our current assets while creating 55+ PMs that were never looked at until things broke or we were out of compliance. This has completely changed the dynamic of the organization and the expectations are now exceeded. The support from the conversion team was top notch allowing for us to bring order to chaos! Pros Flexibility and tracking Cons Have had trouble with the mobile app working consistently. Review Source JS Jean S. Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Wouldn't run a facility without it!" November 16, 2018 5.0 Pros I can delegate multiple items to staff without paperwork, phone calls or text. I also can track how productive my staff is at certain tasks. Cons I honestly have not found anything. I am very happy with this software Review Source DH Deanie H. Sr. Director of Administration Non-Profit Organization Management Used the software for: 2+ years ### "Atlanta Humane Society" November 20, 2018 5.0 good Pros I have been using it for a few years now and this has helped me keep up with multiple sites. Cons only con that I have is, I wish it had the ability to assign a user to more than one site. Review Source RA Roland A. Finance Analyst Banking Used the software for: 1-2 years ### "GREAT PRODUCT" December 11, 2018 5.0 Pros I am fascinated by its flexibility and ease of use as one may b=not need much lessons to get acclimatized to the system. Very easy to manage work order, asset and inventory. Cons Not much. More improvement and the ability to customize to your own specific needs. just recommend This product. just Try it and you wouldn't regret it one bit. Review Source SN Stepheb N. Real Estate Used the software for: 2+ years ### "Great product!" September 15, 2016 5.0 We have been using Netfacilities for the past 10 years. We find that the ease of use and set up make it one of the best CMMS platforms in the market. Pros Easy to set up and create work orders Cons Reporting Review Source CS Cate S. Facilities Admin. Asst. and Coordinator Used the software for: ### "Kudos on new changes" May 5, 2016 4.0 I've found the support crew very responsive to the glitches I've been finding and feeding to them during this test drive period. So far, most of the things I've found have been fixed. I'm especially appreciating the expanded flexibility to Edit an already created work order. One of the nicest fixes has been the increased font size. I do find myself often accidentally activating the Action field, when I only want the Work Order number sneak preview in Overview. The slow load time for new screens is aggravating, but I know the crew is working on this issue. Like anything new, it takes a little time to become comfortable navigating and I feel confident my crew will catch on within a week of using the new release once it goes 100% live and be as happy as I am. Having access to the entire Help manual would be a plus, so I'd bother the Support team less. Review Source Response from MRI Software May 5, 2016 Thank you for the review Cate. We enjoy working with you and the team. Just so you know¿our online help center for the new system will be available within the next couple weeks. Client Services are reviewing it now and putting some final touches on it before we publish it. Support can provide a written user guide for the new desktop application, and the new mobile app. EL Evan L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Tremendous Software for Asset Management" December 21, 2016 5.0 NetFacilities is a really powerful tool for asset management. We originally signed up for this service to utilize it as a work order management tool for our company, but gradually began using the other features. With the amount of tradeshows that we handle, we began implementing the asset management functionality to keep track of our inventory and equipment and now I couldn't imagine still using our old system. Pros The software is really intuitive. Our staff relies on technology for nearly every facet of our business and NetFacilities fit right in to our processes. Review Source Response from MRI Software December 21, 2016 Thank you Evan for the review. Have a Happy Holidays DB Douglas B. Acting Facilities Services Manager Government Administration Used the software for: 1-2 years ### "This software is easy to use, it makes my job a breeze to remember what's next!" February 6, 2018 5.0 It helps me to remember to do the things that I might normally forget to do! Pros That it keeps the Maintenance Staff on track, keeps us accountable to our customers and to ourselves. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.