# Page 2 | NetFacilities Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is NetFacilities the right Field Service Management solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130733/NetFacilities/reviews

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NetFacilities

4.5 (125)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of NetFacilities

## Showing most helpful reviews

Showing 26-50 of 125 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JV

Justin V.  
Property, Plant, Equipment Supervisor  
Warehousing  
Used the software for: 6-12 months

### "Perfect solution to track and maintain EVERYTHING EVERYWHERE!"

March 30, 2017

5.0

I manage everything you see at 9, soon to be 10, facilities across a 50 mile radius. The appearance of buildings, the air temperature and humidity inside all of the buildings, lighting, doors, driveways, etc. If you can see or feel it, it's my responsibility. I was doing alright at managing it all by myself and a few vendors, but at some point the "things-to-do" stopped making it onto the list because the list would never get done. I realized I had reached my limits and needed something else that could keep up with everything going on everywhere, because my brain was just maxed out. In comes NET Facilities. I checked out a few other programs and they didn't have things set up the way I needed them to be done. I manage things and equipment and assign jobs to people. The instant help I received to get everything set up and in the system was invaluable! I was able to go at my pace for the set up and anytime I had a question or wondered how to do something it was great knowing that help was a phone call or email away and I would get to interact with 1.) A REAL LIVE AMERICAN PERSON 2.) THE SAME PERSON I TALKED TO LAST TIME. Every time I talked with my assigned set up person I referred to the system as a "monster-of-a-program" and the set up as "feeding-the-friendly-monster. I and my staff have been using the system for almost a year now and we are all thrilled with how well the system works and the ease of use. At any one time I can see all of the things that need to be done, what is getting done, what is not getting done, who jobs are assigned to, who made the jobs, priority levels for those jobs, etc. I even have vendors who have told me they really like my system because it makes their job easier. They get a detailed email when there is service work to do telling them the following: what facility, where at that facility is the issue, what the problem is, who made the work order, and they can see past work that was done for that item in question. Did I mention the system can create invoices, track repair costs, inventory use, ordering and reordering, track repair times for employees, and on and on it goes. I'm so glad I found NET Facilities! It has only been a year of using it, but it has already paid for itself in effectiveness. I can't believe I didn't find it sooner.

Pros

Super detailed and easy to use. You can track anything anywhere and see ALL history of repairs done to any single item. The real people support was a tremendous benefit to the system and getting it up and going. My employees love it, my vendors love it, my accounts payable department loves it. I can't say enough good about it!

Cons

There is absolutely no cons to the system. Getting set up is challenging but there is a tremendous amount of help with that and you get to put all of the set-up work on the Net Facilities staff, who does it for you.

Review Source

DW

Dan W.  
Facilities Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "NetFacilities is a full featured work order system that works well for our resort property. "

July 11, 2017

5.0

It helps organize our work orders. I love the portability with the phone apps. The inventory system is taking some time to implement, but it will keep important stores on our shelves and our property running more efficiently when done. The PM system is also taking us some time to implement, but we will be able to get rid of our clunky paper system which isn't working that well.

Pros

Cost vs features. The user interface for submitting a work order is very easy and self explanatory. We are still finding new features that are useful to us. The company is responsive to questions and features are morphing into higher utility since the last major upgrade to the software. There are very few you can't get there from here roadblocks and those that I have found seem to be disappearing - if you let them know they are there. It is completely web based - no software to manage here. No user limits. Easy user permission changes. We control most of the setup - I don't have to upload something and wait for it to be formatted. Customer service is helpful.

Cons

The menu interface is a bit clunky and can take awhile to remember where exactly that rarely used menu is. If you are in the middle of a task and you find that you have to add something to a menu, you lose what you are currently working on - that is changing - some menus have add buttons now. The help menu could be more helpful, but it is improving with time for those of us who don't want to pick up the phone.

Review Source

Response from MRI Software

July 11, 2017

Thank you Dan for the wonderful review! :) I've noted things you've mentioned in "cons." Please know that if you have ideas, thoughts, or have suggestions for a better way something could work, we listen, and we develop our roadmap based on customer feedback. Sincerely, Shawn Dawson, CEO

RW

Rich W.  
Owner  
Automotive  
Used the software for: 2+ years

### "Over complicated facilities management software"

March 31, 2017

2.0

While the software may technically be robust (from a database programmer's point of view), it is cumbersome and inefficient from the user's point of view. For example to add a part to inventory takes required data entry into over 15 separate data fields, most of which should be autofilled by default, or at least on a grid entry system to prevent having to jump to multiple tabs. Running reports is spotty at best, trying to find maintenance history on assets. For our second facility, we have moved to a different platform which is much more robust, yet user friendly. We are only staying with netfacilities for our first location because of the maintenance history.

Pros

It is technically robust

Cons

Difficult to use, cumbersome to add new parts or enter inventory. Reports are complicated and difficult to find required information.

Review Source

Response from MRI Software

March 31, 2017

Hi Rich, I sincerely appreciate you taking the time to write a review. I wish it wouldn¿t have been so harsh and gut-wrenching, but none the less it got my immediate attention, and I felt compelled to respond right away. Based on what I¿ve read It doesn¿t seem there is anything I could say that would make any difference in your opinion, so I won¿t try. I just wish you would have let us know how you were feeling so we could at least have had a chance to do something about it. As best I can tell you¿ve never accepted any guidance or complimentary training, yet I see we¿ve made over 10 attempts to reach out and offer. Just based on this alone it would seem probable that you haven¿t properly setup your account and aren¿t using it correctly. Like you said, perhaps it¿s a bit more robust than your small business requires. All the best to you, and your business! Sincerely, Shawn D.

CP

Chelsea P.  
Facilities & Construction Manager  
Restaurants  
Used the software for: 2+ years

### "Quality = Price "

February 12, 2020

3.0

You can track issues from multiple locations which is really what this is used for.

Pros

In terms of user friendly, this is user friendly and people without facilities background can easily log in and make a work order. Cost if you are looking for budget service

Cons

There should be better prompts to ensure if certain trades are selected, then you should have to make sure an asset is tagged before the work order is created. The mobile interface costs more and is not very useful. This was the lowest cost product and you get what you pay for. There needs to be customization reports

Reason for choosing NetFacilities

Unknown - I was not part of that team

Review Source

Response from MRI Software

February 13, 2020

Chelsea, thank you so much for your feedback! We're glad to hear you find NETfacilities easy to use. We've recently made some updates to our solution that I think might solve a few of the issues you mentioned. Our Product Manager will be reaching out to you shortly! Again, thank you for taking the time to review our business!

SP

Sherice P.  
Dept Technical Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "DAL Review"

January 30, 2020

4.0

We use it for work orders to be entered for our Airport to stay neat, clean and safe operational for everyone from passengers, contractors, vendors, and employees.

Pros

Its easy for me to use and no complaints really from Users that use it more than me such as our Airport Operations Center that operates 24 hours.

Cons

I do not like how NetFacilities auto log off intermittently so it is hard to replicate it in a timely manner to resolve the issue.

Reason for choosing NetFacilities

Not sure since I didn't select it just Admin over it.

Review Source

Response from MRI Software

January 31, 2020

Sherice, thank you for the great review! We're so happy you don't get any complaints from your users and that you find NETfacilities easy-to-use. We recently launched a product survey for our customers to provide us feedback on how we can continue to improve our software. I'll make sure to send you the link and pass your feedback regarding the auto log off to our Product Team. Thank you for being a great customer!

LP

Leonard P.  
Facility Manager  
  
Used the software for: 2+ years

### "Great experience using the software, customer support is always outstanding."

July 7, 2017

4.0

Netfacilities has helped organize all facility related PM's. Gone are the days of tracking my items using elaborate spreadsheets etc.

Pros

It is very robust. Once configured I've had only occassional, minor issues.

Cons

It would be so nice to have reminder emails sent to assignees when workorders are over due. Maybe somehting the assigner can configure, like send reminder once per day or once per week. Something like that.

Review Source

Response from MRI Software

July 10, 2017

Hi Leonard, Thanks for taking time to write a review. Your feedback is important to us. for "Cons" you mentioned wanting to have a report sent once a day to advise you of overdue work orders. I want to let you know that all of our reports can be setup to process on a schedule and emailed to a distribution list of your choice. For example, you could setup the "work orders by status" report to generate a list of overdue work orders and have the system process and send you the report by email on a daily basis. Feel free to contact support to learn more about how you can set this up. Thanks again for your feedback!

PW

Peter W.  
Assistant Operations Manager  
Maritime  
Used the software for: 1-2 years

### "Intuitive software with a multitude of tools allowing for highly streamlined maintenance management"

February 6, 2018

5.0

Paperless work order system, ease of access and reporting. This system allows us to streamline our company process and better maintain maintenance records on company-wide equipment. We use the system for our various locations to put in supply orders and dispatch from our primary warehouse.

Pros

Netfacilities is extremely intuitive coming with several key features allowing us to better run our companies maintenance processes. It easily organizes our work orders moving us away from a pen & paper system. We now have a much more detailed overview of our operation allowing us to better track company expenses and maintenance turn-around times. Full access to customization options on a per user basis allows us to establish hierarchies for system usage. The customer support is fantastic and CEO personally addresses any concerns we may have. The system is constantly evolving as new and exciting features are added expanding the systems functionality.

Cons

Mobile application while functional and intuitive can at times be a little slow loading. Not a major concern. Currently no offline functionality but am told that is in the works and coming soon.

Review Source

JC

Jeff C.  
VP of Engineering and Construction Services  
  
Used the software for:

### "Net Facilities and the behind the scenes support team"

April 1, 2016

5.0

I have been recently setting up a domain for Transwestern in my region for Net Facilities to standardize our operations as it relates to CMMS that will allow regional overview and reporting that is exactly what I want. The Net Facilities program is surprisingly intuitive, very flexible and operates as web based and mobile. The power and flexibility of this program is what originally intrigued me. Having worked with many different CCMS programs through my career, I found Net Facilities through a business partner and quickly realized the potential for realizing my idea of standardization and looking regionally at my operations that allowed us to manage our system, not pay a huge monthly fee for someone else to manage it for us. I contacted the Net Facilities Team and found them to be extremely easy to work with, very understanding and knowledgeable about CMMS operations. When I explained what my vision was, they were easily able to figure out how to make that happen, and make it happen within a reasonable budget range which now allows all my properties to have a CMMS. The real hidden diamond in all this was their support team. I have never once called and not reached a real human. No voice mails, no phone tag, no "have to get back to you on that" ever. What I found is a very pleasant, very knowledgeable team always willing to help. I am a bit challenging because if you give me a tool as powerful as this is, I will exploit it to the fullest level I can. The support team is always willing to help me make that happen. I have particularly enjoyed working with Jessica. I have found her to be amazingly patient, listens to what I am trying to do, and then spends the time with me to make it happen. She makes me do it with my own hands. Certainly she can do it for you and do it quickly, but if you are like me, make me do it and I learn it, do it for me I might learn it. If you are looking for a powerful CMMS, very intuitive, flexible and a support team that can make just about anything happen, I would suggest you take a look at this product.

Review Source

Response from MRI Software

April 1, 2016

Thank you Jeff for the review. We enjoy working with you and your team. Continued success! NetFacilities Team

RM

Rob M.  
Operations/Inventory Manager  
Airlines/Aviation  
Used the software for: 6-12 months

### "This software is ok but not complete. "

March 31, 2017

3.0

There are several issues/features missing or incomplete with this software. - Sort by date does not process years correctly under the Reports by Schedule - Mobile software does not allow you to add "Labor Notes" to work orders. - No Reports include the "Labor Notes" of work orders. Overall the system is not intuitive at all and I have not found the "Help" tab helpful in answering any question I had.

Pros

It does combine an Inventory with facility maintenance tracking.

Cons

Not Intuitive. Hard to use.

Review Source

Response from MRI Software

April 3, 2017

Hi Rob, Thanks for taking the time to write a review and share some of your frustrations. Someone will be in touch this week to help you with these areas you're finding difficult. You might find the following information helpful in the interim. From the reports page > Technician Time & Labor section > Technician Labor Evaluation Details report. This will provide you with all labor entries for each work order, along with notes that were added along with the time. On the mobile app, while you are adding the tech's time spent, you type notes along with the hours entries. These are the labor notes that will appear on the aforementioned report. NOTE: permissions might need to be modified in order to see certain information. We can help check all of this with you. Thanks again, Rob! Expect someone from hour support group reach out to offer training. We'll have you using the system proficient in no time! Sincerely, Shawn D.

MH

Micchelle H.  
Sr. GIS Analyst / Project Manager  
Airlines/Aviation  
Used the software for: 2+ years

### "System Is Unstable"

February 11, 2020

3.0

We are using NETfacilities for workorder entry, tracking and resolution.

Pros

The software is easy to use and easy to program specifically for the end users needs.

Cons

The software is unstable. The program continues to crash and log users out even after clearing the cache and changing browsers. The program continues to provide unstable service intermittently.

Review Source

Response from MRI Software

February 12, 2020

Hi Micchelle, thank you for your feedback! We're so glad you find NETfacilities easy to use. Also, we appreciate you letting us know about the issues you've been having with stability. I'm going to pass your information along to our Product Manager. We'd love the opportunity to investigate further and work with you to resolve this as soon as possible.

TS

Tony S.  
President  
Hospitality  
Used the software for: 2+ years

### "Great software for what it does"

January 30, 2020

5.0

We use NETfacilities to manage the preventative maintnenace at various facilities. We have found that our customers really do not utilize the work order system, but our staff does.

Pros

I love the ease of operation and the flexibility to built each site to suit our needs.

Cons

For a company that has such few employees, the annual renewal cost can be a turn off. I think it would be easier to swallow to have a cost scale.

Reason for choosing NetFacilities

Ultimately, it was the web based solution that fit our company needs.

Review Source

Response from MRI Software

January 31, 2020

Thank you for the kind words, Tony! We're so happy you love the ease-of-use and flexibility within the solution. We look forward to continuing to serve you and your staff!

PL

Patrick L.  
Business Manager  
Religious Institutions  
Used the software for: 2+ years

### "St Columban "

February 12, 2020

5.0

It has been a very helpful tool.

Pros

Finally a place to put and organize all the parish and school assets into one place. A system that allows the staff from either trying to remember to do PM's and seasonal tasks into a system that reminds, organizes and tracks the work.

Cons

Navigation is getting better but it is still a little clunky. I would like to be able to control the order of the fields across the top more. Meaning, which fields and which order. The work number is not as important to me a glance than say the description of the work .

Reason for choosing NetFacilities

Cost and functionality. I am able to add as many users as I want without impacting the cost. I am still strapped for time and have not exploited this software to its fullest capability for the parish but am pecking at it.

Review Source

Response from MRI Software

February 13, 2020

Hi Patrick, thank you so much for taking the time to leave us this amazing review. We appreciate it and your loyalty as a customer!

MM

Margaret M.  
Director of Operations  
Religious Institutions  
Used the software for: 2+ years

### "Review of NETfacilities Software"

January 30, 2020

5.0

Saves us time; allows for consistency and ease of record-keeping.

Pros

Ease of use. This software is making our work much easier for the person inputting the work order and the employee performing the work.

Cons

My use of the software is limited so I do not have any complaints.

Review Source

Response from MRI Software

January 31, 2020

Thanks for the awesome review, Margaret! We work hard to meet the expectations of our customers, and we're so happy to hear that NETfacilities saves you time, allows for consistency, and helps with record-keeping. Thanks for being a great customer!

PP

Patricia P.  
Vice President Engineering  
Utilities  
Used the software for: 1-2 years

### "It's hard to set up because you have to play with it to understand how to set it up. "

July 27, 2017

4.0

It made us think about our system flow. It also challenged us. I'm still waiting to go live due to errors.

Pros

I love the potential to streamline work flow using a phone. The guys are excited about the digital app. They want the app to include more features - as in they don't want to need a computer. I'm not sure how realistic that is as a wish. I would also love an offline option that can sync for new records only! That way the guys wouldn't have to rely on cell phone coverage which can be spotty at times.

Cons

The number of glitches we find and because we rely on work orders to invoice it's been difficult to set up a full process. Many situations of two steps forward one back. It's hard to keep staff motivated when every step has to have troubleshooting completed. I had to give low value for money because of the length of time we've taken to vet the software before we can go live.

Review Source

DS

Donna S.  
Work Order Receptionist  
Government Administration  
Used the software for: 2+ years

### "Easy to Use & Great Customer Support"

March 5, 2020

5.0

Pros

The software is very user friendly. Their customer support is probably the best I've ever had with software - they are helpful, take support seriously and respond within a reasonable time.

Cons

I would like the software to have more customization ability in the viewing of data, reports, and in the forms that our staff use to report work requests, etc.

Review Source

Response from MRI Software

March 9, 2020

Donna, thank you for leaving us such a wonderful review! We are thrilled that you find NETfacilities easy to use and love working with our support team. We appreciate the kinds words.

DG

Delores G.  
Purchasing Assistant  
Medical Practice  
Used the software for: 1-2 years

### "NetFacilities from an Administrator Stand Point"

January 30, 2020

5.0

Before Netfacilities, I was responsible for 6 locations in putting the work orders in the system and generate orders to the Maintenance Staff. Now they are responsible for putting their information into the system and we can generate a weekly, monthly or yearly report if needed.

Pros

This software cut out a lot of paper trails and offered a more electronic trail.

Cons

Sometimes the system freezes but that is to be expected of a new software.

Reason for choosing NetFacilities

After viewing different software, NetFacilities offered more for the company.

Review Source

Response from MRI Software

January 31, 2020

Thanks for the awesome review, Delores! We work hard to save our customers time and make their processes more efficient, and we're happy to hear we hit the mark for you. Thanks for being a great customer!

BC

Bonnie C.  
Administrative Assistant  
Education Management  
Used the software for: 2+ years

### "Netfacilites at ABU"

January 30, 2020

4.0

very good

Pros

I like that the software is very user friendly and that we can access it from anywhere not just the office

Cons

the cost that is associated with it if it could be a little less that would make it more appealing

Review Source

Response from MRI Software

January 31, 2020

Thank you so much for your kind words, Bonnie. We really appreciate you taking the time out to share your experience with us. We built NETfacilities to be extremely easy-to-use and accessible from anywhere - and we're glad we are meeting that expectation!

JH

Jean-Alexandre H.  
Facilities and Assets Officer  
Government Administration  
Used the software for: 2+ years

### "An Effective Facilities Management Tool"

February 6, 2019

4.0

This software provides the best bang for your buck, the annual license is very affordable and it's an incredible valuable tool for any facilities management team.

Pros

NetFacilities features a very intuitive user interface that allows our clients to request building services or report maintenance issues with ease. It also features numerous tools that help our team manage and plan repairs, and ensure that requests don't slip through the cracks.

Cons

I wish there was the ability to customize the reports a little more. The ability to generate customized reports would take this software to the next level.

Review Source

JF

Jeff F.  
Director of commercial facilities  
Facilities Services  
Used the software for: 2+ years

### "Commercial use"

November 20, 2018

4.0

Overall for what we need it for we are satisfied

Pros

Gives a way for maintenance to get the work order as they come through, even if they are not at a computer. Makes it easy to track your maintenance guys labor and time if completed correctly.

Cons

Some of our tenants would rather call than go on and submit a work order. Not sure if it is to hard or just easier to call.

Review Source

TM

Terrill M.  
Facilities Eng. / Corp. Securtiy Supervisor  
Hospital & Health Care  
Used the software for: 6-12 months

### "Excellent sofeware"

January 5, 2019

4.0

As the Facilities Eng. Supervisor I'm able to monitor all work order request a lot more effective and present reports to management when needed for accountable. this have cut my tracking work order request down by 50% I love the this software. Hope that NetFacilities can make the changes or updates the concerns that I've experienced.

Pros

I like that the software is very flexible for our Facilities Department. We are able to track many different areas of our department with the work loads etc. it offers a great range of accountable for employees, tenant, and vendors.

Cons

I don't like that the software isn't able to have electronic signature on the system for keys receiving, and other important documents that requires a signature. Not please that the mobile app you aren't able send out news / events or any important updates throughout the system for management or users to be aware or in the loop.

Review Source

SR

Sonya R.  
Office Manager  
  
Used the software for: 2+ years

### "Awesome App and Awesome Customer Service!!"

July 5, 2018

5.0

Pros

The ability to manage my services work orders in one place. This allows my technicians to put in notes from the beginning of the repair/service to the completion. This keeps our customer informed at all times. If at any time I have questions or issues, I have a direct contact to assist with any support I need. He is very helpful and has a full understanding of NetFacilities. The report feature is great.

Cons

As much as I love the reports, there are times they fail. NetFacilities can sometimes be slow.

Review Source

JS

John S.  
operations manager  
  
Used the software for:

### "Netfacilities was the final piece to our business puzzle!"

July 17, 2009

5.0

I researched over 40 facility maintanence programs and intially was interested in buying a program that would be installed on my server. I initially did not want to do a server based program. After a long review and a cutting down of multiple companies that did not make the cut, Netfacilities was at the top of my top three even though I didn't want an internet based program. After a second conversation and the knowledge of the staff and the features of the program I was sold and I definately made the right choice going with Netfacilites. I recommend Netfacilities 100%!

Pros

Has more features and capability than what most clients will need but at the same time is very easy to learn and use. Time stamp and written paper trail is provided in the system. Has preventive maintanence and multiple user login. Great looking program that has the cutting edge look, allows outside user login, invoicing, and great reports that go great with work orders. I cannot list every pro of the program but those are the ones that influence our business the most. Also the staff at Netfacilites really listened to our specific business needs and helped to customize the Netfacilites experience to our needs. The staff is very responsive and you are given a represenative that is avaialibe, helpful, knowledgeable and makes you feel like you are a part of Netfacilites with the way they take care of you.

Cons

There are no cons that I can list for Netfacilities.

Review Source

DS

Donna S.  
Work Order Receptionist  
Government Administration  
Used the software for: 1-2 years

### "Great Product and Excellent Customer Service"

November 16, 2018

4.0

Pros

The ease of use. The software is very user friendly and it is a quick process to generate/assign work orders.

Cons

There are some reports and displays that could be improved a lot - really need to look at the reports/screens from a business/organization's point of view. We often need to generate reports or find information that we end up having to piece together because the software doesn't provide it in one place.

Review Source

GA

Gerald A.  
IT Technician  
Hospitality  
Used the software for: 2+ years

### "A powerful toll for facilities management"

November 21, 2018

4.0

We're leveraging NetFacilities to better manage IT work orders and keep track of what kinds of issues pop up more frequently.

Pros

I really enjoy the granularity of tagging equipment, location of the issues, etc. It makes it easy to know exactly where the problems are.

Cons

The interface is a little cumbersome. I'm not sure what could be done to improve it, but there are some graphical tweaks that could be made when you hover over items and the tooltip pops up, for instance.

Review Source

KL

Kerin L.  
Help Desk Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Netfacilities review"

November 20, 2018

5.0

It is easy to track my teams tickets and make sure they are being done in a timely manner. It's also easy to go back and look at closed tickets when an issue arises on a piece of equipment. I love NF!

Pros

As an admin for NF in our facility, I like the ease of changing passwords, how easy it is for me to see my own NF as well as the others on my team in a glance. I love being able to discuss issues within the ticket.

Cons

I don't have any issues with NF at all.

Review Source

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