# Page 3 | NetFacilities Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is NetFacilities the right Field Service Management solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130733/NetFacilities/reviews --- NetFacilities 4.5 (125) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of NetFacilities ## Showing most helpful reviews Showing 51-75 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS James S. Director of Maintenance Non-Profit Organization Management Used the software for: 2+ years ### "XXX" November 28, 2018 5.0 Great tool---Not up to speed with modernization. Pros NetFacilities is a good tool for Work Orders, Inventory and Preventive Maintenance. Cons Our IT department set up infrastructure with no input from people using it (Maintenance dept). Now that we Out Source IT and no one here knows anything about reprogramming system i can not update or modernize program to stay up with building changes. Review Source RC Rob C. Mech. Engineer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "NetFacilities Review" March 5, 2020 4.0 Overall very positive and user intuitive. I was impressed at NetFacilities' data management capability. Support team personnel were always very courteous and helpful. Pros The many features available. I was impressed with what you can do with asset entries. Also the software always seemed user intuitive to me. Cons A bug existed while I was using this, which was not having the ability to copy assets and their PM schedules. I was getting an error message. To AMT support's credit, they listened to my support request and fixed this. To their discredit, support DID NOT notify me when it was resolved. I had to discover it for myself. Review Source Response from MRI Software March 9, 2020 Hi Rob, we're so glad you find NETfacilities easy to use! Also, I'm happy our support team was able to quickly fix the bug for you, but our apologies that you weren't notified. I'm going to pass along the feedback so this doesn't happen again. Thanks for being a great customer! JR Julio R. President Facilities Services Used the software for: 2+ years ### "Commodore Propertu Managemet Group, LLC." August 31, 2016 5.0 My experience has been great, The Rep. assigned to our account has been very awesome. She helps us every time we call, is very understanding that our tech skills sometimes limited. Provides needed documentation when needed. And always follows up. Pros The ability for Pooling Work orders, Running Reports, History Cons So far, I have not come across any cons Review Source Response from MRI Software September 6, 2016 Thank you Julio. We appreciate your business CJ Charles J. Facilities Service Manager Government Administration Used the software for: 2+ years ### "FWRI--St. Petersburg, FL" March 30, 2017 4.0 We are moving to paperless with the use of android phones. We are finding the app serviceable, but a little clunky at times. We are hoping for an updated app soon. We would like to know more about how the system is being updated. We have several other locations we may be adding in the future. Pros Training and help desk. Cons We loose the data on WO that are late. Review Source EL Elizabeth L. Maintenance Manager Real Estate Used the software for: 2+ years ### "Review" November 16, 2018 3.0 Pros You are able to use it on your phone which makes it easy to receive new work orders while out in the field. Cons It has many issues. It will kick you out and not let you into the site for hours. There is no way to split categories for a work order with multiple requests. Review Source DL DINNA L. Facility Manager Real Estate Used the software for: 2+ years ### "Great software" November 16, 2018 5.0 Pros It's user friendly Lots of features that is helpful in tracking and reporting purposes Cons There were a couple of times where my vendor's contact info just disappeared. Also, we had experienced some software glitches where there were server errors. Review Source AC Abel C. Operations Nalyst I Health, Wellness and Fitness Used the software for: 6-12 months ### "Netfacilities Survey" February 4, 2020 4.0 Overall it's a Software that meets our needs Pros Easy to use, and create new work orders. Cons Clarity on Specific type of reports/ not easy to delete users that are no longer with the company who has open work orders Review Source Response from MRI Software February 5, 2020 Hi Abel, thanks for leaving us such a wonderful review. We are thrilled that you find NETfacilities easy to use, especially when creating new work orders. We look forward to serving you for many years to come! CM Connor M. Senior Manager Primary/Secondary Education Used the software for: 2+ years ### "NetFacilities - The Business Navigator" April 10, 2017 5.0 We have been using the NetFacilities for a few months and this is really proving to be a positive system for our daily operations. NetFacilities has become one of our most important vendors. We use their full suite tools within their software. Additionally, their offerings have improved our efficiency, greatly improved our communication with internally with staff and externally with customers and this makes us feel like our whole business is more streamlined. Pros One other aspect is the word-of-mouth compliments that we get from our technicians in the field. They love the software’s mobile capabilities. If I had to do it all over again, they would be my first pick! Cons No Comment. Review Source pD patrick D. Director of engineering Hospital & Health Care Used the software for: 2+ years ### "GRHA netfacilities review" November 21, 2018 5.0 I believe that any facility small and large could benefit from the all encompassing software. Pros Ease of operation, instant reports, customer service. Cons I do not have any least comments to make it meets all my daily tracking needs and report needs. Review Source MG Mila G. Assistant Director of Operations Religious Institutions Used the software for: 1-2 years ### "Good program for our Facility" November 16, 2018 4.0 Pros I like that we can have multiple users access the program and each is personalized to their department. Cons It is a bit confusing and too many steps to add PM's into the system. Review Source RG Ray G. Maintenance Lead Facilities Services Used the software for: 2+ years ### "Customer Service is the best!!!" November 16, 2018 5.0 Pros The layout is simple and easy to use. And the dashboard shows me everything I need. Cons Some of the "permissions" get a little convoluted at times, but customer service always gets it figured out quick! Review Source LH Lynn H. Facilities Asst Individual & Family Services Used the software for: 2+ years ### "SBH Review" November 27, 2018 5.0 I like the new layout and drop down menus. I can work through the screens faster. Pros I appreciate menu driven options and I like the dashboard for an overview. Cons I cannot search by 2 factors such as site and originator Review Source MJ Mickey J. Senior Facility Manager Automotive Used the software for: 2+ years ### "NetFacilities - Fast, Reliable and Incredibly Simple :-) " April 3, 2017 5.0 Simply put, NetFacilities is great software. NetFacilities helped us to streamline our services for both our clients and vendors. The amount of visibility and organization it provides is incredibly helpful and we can keep a closer eye on the maintenance of our factories equipment. Another important fact is that each of our four users adopted and currently utilize the software. No matter how good the software is, if users don't like, it won't be cost-effective. Additionally, the NetFacilities Support Team was extremely customer focused and helped us troubleshoot our initial concerns and adopt some custom solutions. Thank you!! Pros The product is very flexible. Cons Not yet. Review Source CR Cherena R. Contract Coordinator Hospital & Health Care Used the software for: 2+ years ### "Review from Property Mgmt" November 20, 2018 5.0 Great software choice. Pros It's very easy to navigate and it's not too convoluted with excess info. Everything is logically laid out. Cons Loved everything about this software. No complaints to give. Review Source BF Brett F. PC Coordinator Aviation & Aerospace Used the software for: 2+ years ### "Overview of system" January 11, 2017 4.0 Used product 2-3 years now. Improvements have been consistent. Customer Service is very good. Works well in it's niche. Pros Flexibilibity Cons Reporting Review Source Response from MRI Software January 13, 2017 Brett we appreciate the fair response. We look forward to improving. DM David M. Facilities Coordinator Commercial Real Estate Used the software for: 2+ years ### "Great Product" November 28, 2018 4.0 Pros This software is very easy to use, and the auto pilot function is great! Cons There are a few kinks. Sometimes when I close out a work order is does not file it right away. Review Source JB Jeremy B. It Director Entertainment Used the software for: 2+ years ### "Net facilities " November 16, 2018 5.0 Pros Ease of use of user and vendor portals. Cons Not being able to customize sections specially for us. Also inventory module issues with request and receiving items. Review Source RC Rick C. Facilities director Health, Wellness and Fitness Used the software for: 2+ years ### "Netfacilities user" November 16, 2018 4.0 Increases our ability to communicate. Pros When fully utilized, this software is one of the most beneficial tools in use. Cons Some features are difficult to access with ease. Review Source VT Valerie T. Residental Supervisor Hospital & Health Care Used the software for: 2+ years ### "ease of entering information" November 20, 2018 4.0 Pros It is very easy to enter work orders with this program. Cons I haven't found anything yet I do not like. Review Source EL Edie L. Secretary - Facilities Used the software for: ### "Program Administrator" August 27, 2009 5.0 You will not be disappointed in this program. I would encourage anyone who decides to purchase this service, to communicate your needs to the staff at Net Facilities - they are great at accommodating this program to meet a great variety of communicating needs. Pros This program is so easy to use and training takes very little time. Having access to all sites in our district allows me to log into other sites and see their problem from my office. This makes problem solving quick and easy. I look for additional ways to use this program to become more paper free as the customer support is quick to adapt the program to accommodate our needs. Using one program for multiple needs eliminates the necessity of multiple programs which need constant updating or replacement and retraining. I find this very cost efficient. Pleasant staff and quick response has always been appreciated. Cons I hope that we can continue using this program when the Ministry of Education changes their requirements of reporting. Review Source MK Mark K. Director of Property Management Used the software for: ### "A Point of Differentiation " July 30, 2010 4.0 NetFacilities has become a point of differentiation for our company. Overall I would recommend this web-based solution for any size property management company. The capabilities and features of this product are useful, easy to use and easy to maintain. Pros NetFacilities has greatly enhanced our ability to track and schedule work requests from tenants and internal personnel and has made our property management division more efficient when handling requests. Being able to review open and overdue work orders quickly has greatly enhanced our oversight and follow through on a daily basis. The KPIs give us a snapshot of our current perfomance and gives us a benchmark of our current perfomance. Our tenants have enjoyed being able to track progress of work orders they submit. Cons Implementation with our tenants took longer than we had hoped. Some features could be added to reduce the number of open work orders during quarterly maintenance on assets. Review Source BM Bill M. Used the software for: ### "Great Flexability" March 31, 2017 4.0 Been using the software for a couple of years now and it really suits our needs. Fantastic customer support! If there was a module to add budgets so we could code our work orders to specific budgets it would be perfect! Pros PM integrated with regular break down work orders and the autopilot feature. Cons Missing Budget module and when we print work orders the "work order printed" should be in the audit trail of the printed copy. Review Source Response from MRI Software September 4, 2017 Hi Mr. MacDonald, Thanks for taking time to write a review of our company and our solutions. There actually is a feature that can be enabled in your account that would enable you to add GL/Code accounts to track work orders by. I will have someone contact you to provide you with guidance in this area. Once enabled you'll also see a couple financial reports that show your work orders organized by GL/Code classifications. The work order audit trail should show an entry for each time the work order was printed, along with the date/time performed. The agent can also look into this for you. Thanks again for your time! AS Amanda S. Team Leader/QIDP Non-Profit Organization Management Used the software for: 2+ years ### "Review" November 20, 2018 4.0 Overall the forum assists in organizing the work that needs to be done. Pros It manages work order for facilities efficiently Cons It is not always user friendly- the translation between things selected on the users end sometimes creates problems with the view on facilities end. There are unique details that are agency specific that do not have a place in the online forum. Review Source JH Jennifer H. Office Manager Facilities Services Used the software for: 2+ years ### "NetFacilities Review" November 16, 2018 5.0 overall I like using NetFacilities and its easy to navigate. Pros Work orders are easy to create the program is easy to navigate even for first time users. Cons I don't like the reporting and wish there was a way that you could customize how you want it. The options are great but sometimes I feel like its not what I'm looking for and its restricting me. Review Source SE Sean E. SR EHS Manager Used the software for: 6-12 months ### "Tony Gravett has done an outstanding job with on-going support of our site needs." February 14, 2018 5.0 Pros The system is user friendly for everyone at the site. Easy to train new users. Tracking and report generation features. Cons At this time there is nothing that I an unhappy with - it would be nice if there were a few more customized reports but overall the options are good. Review Source Similar Products Featured