# Page 4 | NetFacilities Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is NetFacilities the right Field Service Management solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130733/NetFacilities/reviews --- NetFacilities 4.5 (125) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of NetFacilities ## Showing most helpful reviews Showing 76-100 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Stephanie R. Engineering Admin Used the software for: ### "I am the primary user of the software for my property. It's been fairly simple." November 18, 2015 5.0 I have been using this software for approx.. 5 month now. I have just begun to roll it out to other departments with the basic user rolls to be able to utilize the work order request form. So far the system has been fairly simple to use. The times that I have had to call customer service Tony is amazing. Not only does he help efficiently, but he always sends an email summarizing our conversation along with the instructions in an attachment for later reference. This is definitely going above and beyond. If for whatever Tony isn't available, Selina is always friendly and willing to help. I have the complete Admin instructions, but at the end of the day, when you are busy, trying to get through a ton of paperwork, we all know that a friend on the other end of the line, to answer a quick question, is sometimes a better option, than searching through a manual. So a much needed thank you, to your team. Review Source Response from MRI Software November 18, 2015 Thank you Stephanie we appreciate your thoughts and of course your business LE Luana E. Used the software for: ### "Great program for big & small facilities departments" December 17, 2016 4.0 NetFacilities is a little touch and go at first and is not totally customizable but works very well for most. I recommend it for all who want a need/want detailed information on their work orders and reports. There are many facets of the program that will pertain to and enhance one's workflow. There are some good attributes and one of the best features is being mobile friendly! a great asset for staff who carry cell phones - the work is sent directly to them 24/7. The reports are a little quirky at first but easily navigable and output can be done several ways ie: excel, pdf, etc. Support is good, the response is within normal time and they make it a point to keep you abreast of progress in fixing the problem you are experiencing. Overall it is a good program and is worth the time and money to use and acclimate your staff to fast response and a better functioning department. Review Source BR Brian R. Maintenance Recreational Facilities and Services Used the software for: 2+ years ### "Maintenance " November 20, 2018 5.0 Easy to do maintenance related work. Very organized and easy to fill in. Pros Easy to use and navigate , very user friendly. Cons Sometimes other employees have trouble putting orders in the correct place. Review Source SC Scott C. Executive Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Good Value from a long term customer" November 24, 2018 5.0 Pros I appreciate the flexibility and ease of use of the product. Cons I love to see more improvements added more quickly or the ability to specialize more to our specific needs Review Source TJ Tiffany J. Residential manager Hospital & Health Care Used the software for: 2+ years ### "Love it " November 20, 2018 5.0 Works well when we need things repaired and quickly Pros how quickly it communicates with the main department that fixes our stuff. Cons There are many interfaces prefer to keep it simple Review Source DR Dagmar R. Digital Marketing Specialist Facilities Services Used the software for: 1-2 years ### "Great Way To Manage Facilities!" November 20, 2018 5.0 I'm satisfied with NetFacilities. Pros What I like most is that it is easy to use. Cons I haven't found any cons yet. It's working as expected. Review Source TH Trey H. Used the software for: ### "Review of Netfacilities" May 17, 2012 4.0 I would recommend this system to any company or government system that has a maintenance department. The ability to send, receive, and track work order progress makes communication and managing and our property much easier. Pros Easy to use and very compatible for our company. Audit trail is by far the best feature. Also being able to look back in your history to locate past work orders to see what you have accomplished is a major plus. Cons When printing a workorder from a cell phone, the system prints two pages instead of one. That might not be an actual Netfacilities issue. Also, would enjoy a little color to the background. I also would like to look up the history by symptoms/task. Review Source jC joseph C. Day habilitation coordinator Consumer Services Used the software for: 2+ years ### "Springbrook " November 20, 2018 5.0 awesome always am able to fine what i need Pros works fast and effective and easy to use Cons not many cons this software works great Review Source MR Manuel R. Data Processing Specialist Used the software for: ### "Asset management" July 7, 2009 4.0 This work order web-based solution is easy to use, Implementation is fast and easy and will supply the needs for today web-based mobile environment. It will let you have a handle on assets, consumable inventory, work orders & sites simultaneously. Pros \*Cost effective, extremely mobile and no host software to install, good for us that are always on the move. \*Asset management is made very useful, efficient and will adapt to different types of assets. Imagination is the limit. \*Time effective support as pre-recorded or live training for staff. Cons \* Cannot determine or report on the total value of assets for a site or for an entity for finantial purposes. Review Source CS Carol S. Special Events Coordinator Religious Institutions Used the software for: 2+ years ### "Easy Software to Use" November 28, 2018 5.0 Pros The ease of putting Work Orders in and processing them Cons The delay time it takes to open Work Orders when Editing Review Source CJ Cynthia J. Procurement Asst. Hospital & Health Care Used the software for: 2+ years ### "Great Service!!" March 30, 2017 5.0 I never had any problems when I needed any assistance, always friendly and quick to solve any that may arise Review Source TM Terrie M. Manager, Purchasing & Facilities Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Facilities Management Software" November 16, 2018 4.0 We have been able to create, review and provide reports for work orders and time spent on them, as well has hold staff and contractors 100% accountable for assignments and completion of them. Sr. Management is pleased with the system so far. Pros The software has helped us organize and track our Facilities Operations from work orders to staff to contractors! Cons That we did not implement it sooner. This is not a software issue of course. Review Source Meyson Q. Security Services Officer Used the software for: ### "Lockheed Review" March 20, 2012 5.0 I would recommend netfacilities to anyone who wants to keep track of work orders. Pros The customer service is excellent, Patricia Ramirez always has an answer/solution to my questions/concerns. Cons None so far Review Source AS Autumn S. Assistant Residential Manager Hospital & Health Care Used the software for: 6-12 months ### "NetFacilities is easy!" November 28, 2018 5.0 Overall, I am satisfied with NetFacilities Pros It is very simple to submit a work order Cons The amount of features seem to somewhat slow down the website at times Review Source BH Brendel H. Used the software for: ### "Pacific Seafood Kodiak AK" June 23, 2014 5.0 Pros The format is very easy to understand and easy to access. It's all done from the front page, and the operations part can be done from two pages. There's no drilling down to drill down again. Our trainer was very knowledgeable and patient. Cons The part that is always hard is filling out the vendor and inventory sections. This is true with all MMSs. But someone has to do it, and this one was easier than the other three that I have had experience with. If I had to do it again, I would probably pay the vendor to do that for me. Review Source JW John W. President Used the software for: ### "we have been utilizing this product for approximately 4 years to track assets and maintenance." June 7, 2015 5.0 although this program is designed for building and grounds maintenance, we have chosen to utilize it for tracking assets and maintenance for water and wastewater utilities. it is a work in progress to bring a utility on line but our experience has been very positive. we have worked with one representative since we began using this product and he has been very attentive to our needs and always keeps an open mind when adapting the program. we look forward to continued use and expanding the use of the program's capabilities as it applies to our industry. I would recommend this product to any other utility. Review Source BS Bea S. Administrative Assistant Used the software for: ### "Administrative Services Maintenance Department" July 8, 2009 5.0 Would recommend NetFacilities to any organization that needs to manage their assets, inventory, staff schedules and monitor their service and revenue for servies. Pros Easy to set up and edit information User friendly and requires little training Allows for more efficient, effective scheduling Knowledgeable, accessible support staff Affords accurate, fast management of time, assets and inventory. Cons Asset entry is a slow process when you have several assets from various sites to enter. Review Source PB Phillip B. Banking Used the software for: ### "A great, easy-to-use facilities maintenance tool. " November 14, 2014 5.0 Pros The product is solid and intuitive. NetFacilities has always been sensitive to user needs and has continued to update and improve the app. Cons There's no tool to isolate a specific group of properties in order to see any requests that are input for any particular property (facility/office) in that group. This may be available for a high level administrator but not for a standard level property manager account. Review Source HH Hope H. Admin Asst, Fac & Infrastruc. Education Management Used the software for: 2+ years ### "Outstanding support and product!" November 20, 2018 5.0 Net Facilities has been the best program I have worked with so far. The program is easy to use and the support is 10/10! For what we are getting it's very reasonable. Pros What we like best about this program is the ease of use. It makes training our maintenance staff and regular staff members who submit work requests very easy. And when we run into something we aren't sure about - Net Facilities support is always just a quick call away. Cons The trickiest thing about making Net Facilities work for what we need was in the charge back area. We charge back to departments and needed a "cost centre" attached. We use "class" for this and it seems to work alright. Review Source GB Greg B. Business Manager Used the software for: ### "Works Well For Utilities" January 6, 2010 4.0 Shawn, Patty, and the staff are great to work with and we would definitely recommend Net Facilities to other companies. Pros We have been very pleased with being able to dispatch work requests from a central call center. Our maintenance users find the system to be operate which has been the draw back of so many PM programs. Cons Our hope is that some of the Work Order field titles will be changeable in future versions. Review Source LA Luis A. Operations Manager Used the software for: ### "overall good system " October 12, 2015 4.0 Pros - great customer service (Jessica Salazar) always there with all the answers. Cons - Too many steps to follow. Dashboard and Overview pages could be simplified for easier navigation. All lettering looks far to small making it confusing for our employees, could possibly use different color tabs for navigating..... thank you for the all the help... Review Source Response from MRI Software October 14, 2015 Luis, We appreciate your fair assessment of NetFacilities. We look towards the future to work on the items you have pointed out. CB Cruz B. Facilities Coordinator Used the software for: ### "The software could be challenging without proper training." May 7, 2015 5.0 Netfacilities was a learning curb for me but I was blessed to have Patricia Ramirez who suggested online training and she was gracious and patience and was able to learn and perform all the tasks my company was requesting. I am not a fast learner and had to ask Patty on occasions to repeat certain procedures, which she did. Now that I have crossed trained my people I realize I was asking Patty to slow down to a crawl!! She is the reason we never considered leaving Netfacilities. Review Source ST Stephen T. Director of Operations CA & NV Used the software for: ### "HKM II LLC" December 11, 2014 5.0 The support team especially Patty is outstanding. When I have a question or need assistance, I can always count on her support. I would recommend before starting make sure you have your assets/ services/ misc. items clearly marked. As we became more familiar, we learned that we would need to regroup some services to use all the great tools of the system. I would recommend walking through the process with an expert vs. thinking this is simple and we can do it ourselves Review Source LP Laura P. Planner/Coordinator Used the software for: ### "Great Customer Service" December 1, 2015 4.0 Pros: I like that I can cut and paste items that are repetitive saving me lots of time. I like that the Reps get back to you in a timely manner when a query is made or if you have some difficulty with a feature. Cons: I would like to be able to choose more than one assignee at a time and would like an easier transition b/t pages when creating or editing a work order. Review Source Response from MRI Software December 1, 2015 Laura we appreciate your Review and your Business. Thank You. SH Sahran H. Systems Specialist Biotechnology Used the software for: Less than 6 months ### "Review" November 27, 2018 4.0 Pros Simple and pretty easy to navigate and organizes everything Cons opens new tab with every click, needs push notifications Review Source Similar Products Featured