# Page 5 | NetFacilities Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is NetFacilities the right Field Service Management solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130733/NetFacilities/reviews --- NetFacilities 4.5 (125) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of NetFacilities ## Showing most helpful reviews Showing 101-125 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RL Randy L. Director of Building Operations Used the software for: ### "Good Economical Solution" July 6, 2009 4.0 Highly recommend. It is a well thought out feature rich program that is easy to integrate into your facilities program. Pros Easy to get going for the service requester with minimal training Functional whether you're using one aspect or all of them Cons Perhaps an icon based navigation bar in addition to the tabs or title links Review Source RK Ruth K. Used the software for: ### "Exceptional Customer Service " March 30, 2017 4.0 Well informed customer service representatives! When calling the NetFacility support line there has never been a representative that has not been able to answer our questions with the details necessary for clarification. They even go a step further by offering scheduled training. Their friendly and patient demeanor is well received and appreciated. As always, thank you! Review Source RD Robert D. Facilities Manager Used the software for: ### "User Friendly, lots of options, all documents in one. " March 7, 2016 5.0 The software is great and the support is even better, I've been working with Tony Gravett, He is always available to help me out, Tony provides a detailed step by step process which really makes it easy to learn, He's patient and detail oriented. He's a great assett to Net Facilities. Review Source Response from MRI Software March 7, 2016 Robert we appreciate the Review and enjoy working with you and your team. CT Carolyn T. Program Associate Used the software for: ### "Program Associate, WCGRH-Engineering Department" January 13, 2015 5.0 I am loving the new work order system that was provide by NetFacilities, training with Patricia Ramirez made the transition smoothly for our campus. It was as easy as putting the information on a spreadsheet as requested, and the data was quickly uploaded into the maintenance work order system. Once that was done off we went with the program. Thank you all. Review Source TB Todd B. Director of Facilities Operations Used the software for: ### "110% positive from inception through execution " November 2, 2015 5.0 Pros It's web based, intuitive, easy to navigate, comes with great support. Cons we didn't find it sooner. additionally the staff including Tony and Greg were more than helpful and responsive to our specific needs. you're staff is "over the top" thank you all for a great product and experience Review Source Response from MRI Software November 2, 2015 Thank you Todd for the review. We appreciate your business. MBM Mary Beth M. Admin Assist Used the software for: ### "Work Order Training" February 26, 2016 5.0 Patty continues to be such an asset in training me and our dept. with implementing this new Net Facilities program here at Fairlane. We are learning so much and understand the details due to Patty and her staff's outstanding training services. Review Source Response from MRI Software February 29, 2016 Thank you Mary Beth for the kind words. We look forward to continuing to support you and your team SN Stephen N. Regional Operations Manager Used the software for: ### "Netfacilities Review" July 6, 2009 3.0 Overall a good product for first time users and companies using a work order system for the first time. Pros Easy to implement, easy to use. Requires limited training. The system is very intuitive. Cons Page refreshes after each application. It makes processing extemely slow. Review Source KB Kathy B. Resort Accountant Used the software for: ### "Oaseas NetFacilities Review" July 14, 2009 4.0 Overall we love Netfacilites and would recommend its use to anyone. Pros NetFacilites has helped us organize our work orders to minimize duplications and ensure accuracy of billing. Cons System offers so many choices that it can sometimes be a bit intimidating to new users Review Source KF Keith F. Project Manager Used the software for: ### "Project Manager in starting Springstone Inc on Net Facilities" June 9, 2015 5.0 A great deal of work in starting up, due to the amount of material in the given time frame to reach our goals. Shawn and Jessica are both very helpful and responsive in the process of starting up Springstone's account. The software is very accessible and easy to use once getting started. Review Source ML Michael L. Facilities Manager Consumer Goods Used the software for: ### "NetFacilities Experience was A+" August 5, 2015 5.0 Pros The Vendor is very proactive and works quickly and efficiently. Really strives for excellence with the product and the customer experience. Cons I do not have anything as of yet that i can list in this category. Review Source TD Taylor D. Banking Used the software for: ### "Use daily for work." December 3, 2014 3.5 Pros I like that we are able to quickly pull up work orders to make sure that we are on schedule for all of our service. Cons From my knowledge, there is no way to send alerts to email about overdue work orders. Review Source POP Phil O P. WAREHOUSE/TOOL Used the software for: ### "This software is easy to use, easy access." November 2, 2015 5.0 This software is one of the best I have ever used, easy all around, especially when you get customer help like your techs( Jessica Salazar ) in particular. Review Source Response from MRI Software November 2, 2015 Thank you Phil. We value your opinions and your trust in what we do at NetFacilities. KB Kim B. Director Used the software for: ### "Go-to application" July 6, 2009 5.0 Fabulous product! Pros We have been absolutely thrilled with Netfacilities. The product is easy to use, professional in appearance, scalable and economically priced. Cons Don't have any cons. Review Source MP Michael P. Senior Operations Manager, St. Louis Region Used the software for: ### "Administrator" July 20, 2009 5.0 Excellent Program, especially for the price. Pros Easy to use, easy to train, fast for work order output. Cons I would like the program to operat a little faster, maybe it is my computer? Review Source MQ Meyson Q. Banking Used the software for: ### "NetFacilities Review" November 12, 2014 5.0 Pros It's user-friendly, and they have great support services. Cons Sometimes, it's difficult to search for old work orders, but support services are available for assistance. Review Source TH Tyson H. Banking Used the software for: ### "I use this product daily" December 6, 2014 4.5 Pros The product is awesome! I use it on a daily basis to track all the work in my department. Cons I wish it had a feature to track incoming invoices for work being done. Review Source RH Roger H. CMMS Administrator Used the software for: ### "Weather Alert from bulletin board" April 3, 2012 5.0 very satisfied Pros I utilized the bulletin board to post and email notify all of my users that we had been issued an evacuation of the airport Cons none that I experienced Review Source MS Molly S. Assistant Property Manager Used the software for: ### "Excellent Customer Service and Support" February 6, 2013 5.0 Would defiantly recommend. Pros A great product, user friendly interface, wonderful customer service and excellent communication skills. Cons Can't think of any..... Review Source jJ john J. Manger Test Engineering Semiconductors Used the software for: Less than 6 months ### "Review of Net Facilites Software" December 9, 2016 4.0 The Net Facilities web based CMMS software application appears to have everything needed to manage Assets/Inventory/PM. Pros The user interface is simple and easy to use Multiple templates are available for bulk uploading of data Cons Would like to see a model based on concurrent user access Review Source EP Edward P. Director of Facilities Used the software for: ### "Excellent product many applications" July 7, 2009 5.0 Highly recomended Pros Very configurable terric support (Patricia Rameriz) Outstanding! Cons can not detect any yet Review Source MR Mark R. Assistant Community Manager Used the software for: ### "Jessica made it easy, quick, solution finder that she is" June 5, 2015 5.0 Clone Jessica by having her train all your customer service/tech service staff. You will then be a success Review Source GB George B. Operations Chief Used the software for: ### "excellent when used regular" April 29, 2015 5.0 When I have troubles, Patty makes my life much better with her patient way of walking through the steps. Review Source CM Charlene M. Facilities & Infrastructure Assistant Education Management Used the software for: 6-12 months ### "Net Facilities review" December 3, 2018 4.0 Pretty good, but I am new and don't do too much with the system Pros That it provides the ability to submit our work orders, edit and communicate and discuss W.O's Cons That it doesn't have a vehicle booking system on it Review Source MH Manu H. IT manager Pharmaceuticals Used the software for: Less than 6 months ### "Excellent software. Great value" October 14, 2016 5.0 It has saved us hours of labor with its excellent charts and metrics. Pros The metrics great speed security Cons expensive Review Source MJ Mavis J. Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Good" November 16, 2018 4.0 Pros I like how it sends me emails confirming I put in a work order. I can see if my work order wa completed or not. Cons I can't really think of anything. I think this is a great software. 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