# SysTrack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SysTrack Software - reviews, pricing plans, popular comparisons to other IT Management products and more. Source: https://www.capterra.com/p/130751/SysTrack/alternatives --- # SysTrack Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SysTrack ## What is SysTrack? A feature rich, intelligent IT management platform that gathers and analyzes data on everything that may impact end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, RAM, memory, and other 10,000+ data points. These are then analyzed by SysTrack and used by IT in countless ways that lower costs and optimize operations including: lowering the amount of help desk tickets, identifying over and under-provisioning, reducing MTTR and more! ## What is SysTrack used for? [IT Management](https://www.capterra.com/it-management-software/)[AIOps Platforms](https://www.capterra.com/aiops-platforms-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $60 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SysTrack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.lakesidesoftware.com&name=SysTrack) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SysTrack 4.9 (23) VS. [4.0 (206)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) Starting Price $60 Per Feature Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (23) Ease Of Use 3.6 (206) Value For Money 4.8 (19) Value For Money 3.7 (182) Customer Service 4.9 (23) Customer Service 3.6 (188) ## SysTrack alternatives Highest Rated [4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting price $67.00 Per User, Per Month [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month [4.6 (264)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month [4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Inventory Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Issue Auditing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Remote Access/Control 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling SysTrack 63 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Monitor service demand and performance to plan for adequate resources that meet business needs Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Collect, process and structure data from multiple sources for further analysis Graphical representation of data Access client's system information, including hardware and software configuration, to perform diagnostics Monitor and track what your employees are doing A chronological record of actions or occurrences within a network, software, or process Intended to be used by managed service providers Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Gather metrics to assess the performance of IT infrastructure and network in real-time Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Track and organize the number of licenses available to the organization Ability to chat online in real time Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Observe and track the demand, usage, progress or quality of a system, product, or user Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Tracks and makes accessible data on the health of servers and other network components. Install software updates and bug fixes remotely Monitoring and measurement of relevant metrics to assess the performance of IT resources Create, manage, and track policies and procedures within an organization Receive notification of issues as soon as they occur Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Identify and analyse the reasons behind accidents Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Take actions to troubleshoot issues for networks, devices, etc. Track the availability time for a designated network or website over a given period of time Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (23) 4.7 Based on 23 reviews ## Pricing Value for money 4.8 (19) Free Trial Basic $60.00 Per Feature, Value for money 4.8 (19) 4.8 Based on 19 reviews ## Integrations [ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Citrix Endpoint Management](https://www.capterra.com/p/133906/XenMobile/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (23) 4.9 Based on 23 reviews ## User reviews Overall rating 4.9 Based on 23 reviews Filter by rating 5(20) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Amarpreet S. Consultant Information Technology and Services ### "Modern workplace monitoring solution in Digital Workplace ERA." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 7, 2022 Essential Tool for day to day operations to help organizations reduce tickets in Service Desk and enable automations in surveys/remediation and a crisp CTO/CIO view dashboards. Pros Technical Support is good and they will respond with the possible available fix if something is not readily available to deploy. Cons Although design and build of this application is not very complicated but the dashboard creation is little tricky and confusing. i hope the company is already working on to make it more user friendly. Alternatives considered [End-user IT Analytics](https://www.capterra.com/p/134102/End-user-IT-Analytics/) Reasons for choosing SysTrack competitive pricing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Takashi M. COO Information Services ### "SysTrack review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2019 Assessment for VDI Trouble shooting for VDI Pros Easy maintenance User experience for VDI Cons Easy understand user experience for VDI AND, Optimization for VDI Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2019 Thank you for your review! ST Stephen T. Senior Sales Engineer Computer Software ### "SysTrack Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 25, 2019 SysTrack solves the problem of not having enough INSIGHT on your environments. This is made even worse when you have an already overstretched IT ops team. SysTrack allows you to get better insight into what's happening, monitor user experience (which is key!) and allow Ops teams to be proactive and resolve issues quickly before they escalate, which saves an organisation both time and money, improves user experience (and NPS scores) and helps de-risk transformation. Pros Having had previous hands on experience with SysTrack before joining Citrix, I was very pleased with the amount of data and thus insights that SysTrack gives customers. In my role speaking to my customers who struggle to monitor their complex Citrix environments or are looking for a single tool to monitor Citrix as well as their physical desktop estate or are looking for a comprehensive tool for analysis and assessment, it's SysTrack that is always top of the list due to its rich set of features. Cons It's been a while since I actually used it but it was a little complicated to tune and perhaps some more intuitive dashboards? These may have been addressed though... :-) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 26, 2019 Thank you for your review, Stephen! HL Henry L. End User Technology Manager Law Practice ### "Excellent end user experienced focused monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2019 Pros Comprehensive capturing of key user experience related information with minimal initial configuration required. Value can be realised within the first week of implementation. Self-healing and alerting actively improves the user experience. Cons Due to the comprehensive nature of the product it can be overwhelming for new users, however there are a large array of training resources available to assist with this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2019 Thank you for your review, Henry! GH Guy H. Solutions Architect Information Technology and Services ### "End User Analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2019 Pros The tool is intuitive and easy to use. You have the ability to answer a myriad of questions about your end user estate - insights that have not traditionally been available with the management of end user devices. API provides opportunity to correlate data with other sources and provide deeper insights. Ability to react to defined events with automated tasks and integration with ServiceNow. Cons Software provides a comprehensive set of features, at this stage we have not come across anything we would like improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2019 Thanks for your review, Guy! Patrick E. Windows 10 SCCM deployment developer Renewables & Environment ### "Remote monitoring made easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2019 Finding performance issues on specific laptop hardware identified that the entire estate was woefully behind on driver, firmware and BIOS updates leaving masses of machine vulnerable to attack. Pros Finding out mass problems across a massively widespread estate is simple. Then diving down to individual devices to find the exact problem on them is simple and a huge leap ahead in problem solving. Cons Finding specific information is a bit tricky the first time, but that is expected when there is so much information available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2019 Thank you for your review, Patrick! KS Kotaro S. Manager Information Technology and Services ### "Patent technology is wonderful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2019 Pros There is a lot of information that can be acquired even if the user is not aware Cons How to count workstations is a bit complicated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2019 Thanks for your review, Kotaro! EA Ewen A. Lead Consultant Information Technology and Services ### "Digital Experience Monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2019 Pros Excellent tool for measuring users' digital experience Cons Needs to expand scope to include Android and IOS asap Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2019 Thanks for your review, Ewen! JD Jim D. Capacity Manager Telecommunications ### "Lakeside Systrack - Capacity Management Toolset" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2019 We used Systrack a lot as a data source to allow for modelling of end user resource costs to plan for and size increases in Citrix infrastructure with an expensive technology partner. It gave us the right data to correctly size the solution and avoid excessive spend. We also use it a lot too isolate the root cause of increases in CPU and memory costs introduced by our business areas. This allows us to govern business usage, get irresponsible end users to change behaviour and find possible sources of technical wastage to allow us to stretch our infrastructure out effectively. i.e. removing extensions to the WMI interface which did nothing useful and reduce CPU by 10% across a large silo. Saved us multiple 100's of users worth of CPU and improved end user experience. We also isolated issues with the underlying virtualisation fabric and got a free upgrade from our infrastructure provider. Good for this sort of vendor dispute. Pros It covers a lot of service experience metrics. It has excellent extensions for seeing what end users are doing when web browsing. The process level toolsets are clever and do allow you to look in a fine grained way at what is happening i.e. rewind the clock and see when resource usage changes. The dashboard mechanism is easy to use. The vendor is very responsive to support queries and really helpful. The professional services people in Lakeside are excellent. Cons In the version we have the developers removed the capability to export a lot of the graph data. We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version. A pain though and a dumb decision. The health metrics are a bit...Opaque. We struggled to really connect many of them to an actual improvable change. Interesting but occasionally the health metrics can produce wasted effort. Use them to maybe set priorities but also use your own technical intuition really. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2019 Wonderful use cases. Thanks for sharing and for the review, Jim! SO Susumu O. Portfolio Offering Manager Information Technology and Services ### "SysTrack is powerful tool for Enterprise Digital Transformation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2019 Pros Can Review the data with graphics visually. Can Track past data in detail for analyzing system trouble etc Cons Dashboard Fuction to ceatethe specific purpoe of report. Reasons for choosing SysTrack Global Knowledge and Experience and ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2019 Thanks for your review, Susumu! [View all Reviews](https://www.capterra.com/p/130751/SysTrack/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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