SysTrack Digital Experience Monitoring Ratings

Overall
5/5
Ease of Use
4.5/5
Customer Service
5/5

About SysTrack Digital Experience Monitoring

IT management solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, RAM, memory, and other 10,000+ data points. These are then analyzed by SysTrack and used by IT in countless ways that lower costs and optimize operations including: lowering the amount of help desk tickets, identifying over and under-provisioning, reducing MTTR and more! Learn more about SysTrack Digital Experience Monitoring

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Showing 22 of 22 reviews

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Jim D.
Capacity Manager
Telecommunications, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 10, 2019

“Lakeside Systrack - Capacity Management Toolset”

OverallWe used Systrack a lot as a data source to allow for modelling of end user resource costs to plan for and size increases in Citrix infrastructure with an expensive technology partner. It gave us the right data to correctly size the solution and avoid excessive spend. We also use it a lot too isolate the root cause of increases in CPU and memory costs introduced by our business areas. This allows us to govern business usage, get irresponsible end users to change behaviour and find possible sources of technical wastage to allow us to stretch our infrastructure out effectively. i.e. removing extensions to the WMI interface which did nothing useful and reduce CPU by 10% across a large silo. Saved us multiple 100's of users worth of CPU and improved end user experience. We also isolated issues with the underlying virtualisation fabric and got a free upgrade from our infrastructure provider. Good for this sort of vendor dispute.
ProsIt covers a lot of service experience metrics. It has excellent extensions for seeing what end users are doing when web browsing. The process level toolsets are clever and do allow you to look in a fine grained way at what is happening i.e. rewind the clock and see when resource usage changes. The dashboard mechanism is easy to use. The vendor is very responsive to support queries and really helpful. The professional services people in Lakeside are excellent.
ConsIn the version we have the developers removed the capability to export a lot of the graph data. We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version. A pain though and a dumb decision. The health metrics are a bit...Opaque. We struggled to really connect many of them to an actual improvable change. Interesting but occasionally the health metrics can produce wasted effort. Use them to maybe set priorities but also use your own technical intuition really.

Vendor Response

By Lakeside Software on June 11, 2019
Wonderful use cases. Thanks for sharing and for the review, Jim!
Reviewer Source 
Source: Capterra
June 10, 2019
Luke G.
End User Computing Team Leader
Information Technology and Services, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 7, 2019

“One of the industries best!”

Pros Trends & reporting (CPU, boot time, memory usage, apps, etc). Proper analysis of poor computer performance can be obtained to determine who to be replaced first on replacement programmes, for example. Trends/reporting is also a useful monitoring tool for troubleshooting devices with performance issues. Device reporting by models (amount on estate). Whilst its possible to do this via SCCM, Systrack can do this within a few clicks. It will however need a lookup table to convert Lenovo model numbers into readable model names although Systrack have worked with us to ensure these are converted. Web history logging for security purposes Dependencies - the ability to see the full chain of what the device is connected to & latencies to identify any performance/network issues with particular servers. Application discovery - to quickly identify applications installed on the device - similar function in SCCM but its nice to have this all in one place. Accurate last login for users on devices, as well as all devices they have logged into. This data is on SCCM but Systrack makes it much easier to pull this data all together.
ConsThere's so much data available and sometimes it's difficult to get exactly what you're after without consulting systrack to assist you... but hands down they have been able to meet pretty much all of our requests to create custom dashboards. Cost - understandably its an amazing tool but at quite a price tag. It can be a very proactive tool but this won't suit if the organization if they are not able to make time for using the product.

Vendor Response

By Lakeside Software on June 10, 2019
Thank you for your review, Luke!
Reviewer Source 
Source: Capterra
June 7, 2019
Verified Reviewer
Banking, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 6, 2019

“The quantity and quality of data that SysTrack collects has got to be the best I have seen..”

OverallCalculating actual user virtual resource requirements for users for a better user experience - Reduction of virtual resource consumption over the course of the year by 80,000 vCPU and 60 Terabytes of memory from 75,000 VDI sessions. General Troubleshooting of user issues - Troubleshooting causes of user experience and proving that issues sometimes stem from underlying infrastructure. Identifying unused software - Reducing licencing cost by identifying unused software and removing from users devices.
ProsThe quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources. It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels. The ability to prove the issues that users are facing are not always the fault of the OS or Applications but sit with underlying infrastructure.
ConsFeature requests are slow to be released.

Vendor Response

By Lakeside Software on June 10, 2019
Thank you for your review!
Reviewer Source 
Source: Capterra
June 6, 2019
Stephen T.
Senior Sales Engineer
Computer Software, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 25, 2019

“SysTrack Review”

OverallSysTrack solves the problem of not having enough INSIGHT on your environments. This is made even worse when you have an already overstretched IT ops team. SysTrack allows you to get better insight into what's happening, monitor user experience (which is key!) and allow Ops teams to be proactive and resolve issues quickly before they escalate, which saves an organisation both time and money, improves user experience (and NPS scores) and helps de-risk transformation.
ProsHaving had previous hands on experience with SysTrack before joining Citrix, I was very pleased with the amount of data and thus insights that SysTrack gives customers. In my role speaking to my customers who struggle to monitor their complex Citrix environments or are looking for a single tool to monitor Citrix as well as their physical desktop estate or are looking for a comprehensive tool for analysis and assessment, it's SysTrack that is always top of the list due to its rich set of features.
ConsIt's been a while since I actually used it but it was a little complicated to tune and perhaps some more intuitive dashboards? These may have been addressed though... :-)

Vendor Response

By Lakeside Software on June 26, 2019
Thank you for your review, Stephen!
Reviewer Source 
Source: Capterra
June 25, 2019
Elaine F.
Service Manager
Telecommunications, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 7, 2019

“Insight”

OverallThe tool was used to measure new applications to ensure that they were not consuming high CPU and thus resulting in capacity issues or latency for the end users. It was also used to ensure that end users were not accessing non work related web sites which often caused high cpu consumption.
ProsThe resolve tool particularly the black box as it gives you an immediate snap shot of users who are consuming high resource on a particular server, then you can use the web application to identify who and what is consuming the resource
ConsThe loss of the export functionality following an upgrade to the client.

Vendor Response

By Lakeside Software on June 10, 2019
Thank you for your review, Elaine, and great use of the tool!
Reviewer Source 
Source: Capterra
June 7, 2019
Ryan P.
Chief Information Officer
Oil & Energy, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 28, 2019

“Highly recommended for End User Experience Monitoring and Desktop Rationalisation”

ProsThe data collected has been transformed into actionable information through easy to read visualisations. A key feature for us has been the local data storage of data on the end point and the aggregation of only necessary information at the central site. We have made use of the health score for end user experience measurement as a business KPI.
ConsWe've had some large scale performance issues that have now been addressed in the most recent versions. Admittedly our deployments are on the high end and large volume so its to be expected.

Vendor Response

By Lakeside Software on April 19, 2019
Thank you for your review, Ryan!
Reviewer Source 
Source: Capterra
February 28, 2019
Gary T.
Offering Manager
Information Technology and Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 6, 2019

“End user experience monitoring at it's best”

ProsTraditionally IT has had a limited visibility of what is happening on a user's machine (physical or virtual) unless the user placed a call reporting an issue. SysTrack enables us to track user experience proactively which means IT can work on potential issues before users report a problem ensuring the best possible experience for users. Unlike solutions from other vendors SysTrack can store data locally meaning that even when a user is on the move their experience data is being recorded. SysTrack data helps us to make overall improvements to our services to all our end users. We also use SysTrack data to demonstrate we are meeting SLA's for the environments we support.
ConsThe GUI is not glitzy or simple to use unless you have had some training. With time it becomes second nature.

Vendor Response

By Lakeside Software on June 10, 2019
Thank you for your review, Gary!
Reviewer Source 
Source: Capterra
June 6, 2019
Craig C.
Principal Consultant
Information Technology and Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 6, 2019

“Prove the value!”

OverallAs an IT Professional who has spent the majority of my 21 years in the industry in the End User space, this product in by far the best investment you can make to manage you End User estate with excellence and deliver a fantastic, measurable, user experience.
ProsThere is so much to say about how great this solution is. However, as a Consultant, I find the greatest outcome of SysTrack is the level of insights into my clients' environments I'm able to extract. This data is critical to developing a relevant strategy and helping my clients make informed decisions. Not only that, but now having the baselines and metrics to prove the value of the strategy once it's been implemented is invaluable.
ConsAs a techie at heart, it's very easy to get led down rabbit trails trawling through the data you now have access to. Just ensure you have a clear objective in mind before digging in.

Vendor Response

By Lakeside Software on June 10, 2019
Thank you for your review, Craig!
Reviewer Source 
Source: Capterra
June 6, 2019
Dexter H.
Service Improvement and Innovation Manager
Information Technology and Services, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 27, 2019

“Improving End-User Experience”

OverallGreat experience. The support team are always willing to help and go the extra mile to ensure that the customer is satisfied.
ProsSystrack provides true visibility into the end user experience utilizing data collected from multiple end-points. The data can be utilized to answer core questions about an end-user experience and how to best improve it through service improvement initiatives or through transformation initiatives. The improvements can then be measured to ensure it improves the end -user experience. Utilization of the tool at a L1 support layer can help drive down TTR(Time to Resolve) and increase FCR(First Call Resolution) at the service desk.
ConsThe amount of data collected is not always easily understood and does require some time to understand.

Vendor Response

By Lakeside Software on May 29, 2019
Thank you for your review, Dexter!
Reviewer Source 
Source: Capterra
May 27, 2019
Kyle D.
Distinguished Architect
Computer & Network Security, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 10, 2019

“User Analytics & Service Improvement”

OverallI work for a VAR discussing with customers their workplace transformation and EUC strategies.
ProsProvides you with the core data needed to make informed business decisions for service improvement, right sizing and productivity impact assessments. Used in the right way, this product can assist you in delivering proactive and intelligent customer service.
ConsIn the beginning the amount of data can be daunting, but once you have used the tool for a week or so it becomes a second nature.

Vendor Response

By Lakeside Software on May 13, 2019
Thanks for your review, Kyle! Helping our customers improve their customer service is something for which we strive.
Reviewer Source 
Source: Capterra
May 10, 2019
Guy H.
Solutions Architect
Information Technology and Services, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 12, 2019

“End User Analytics”

ProsThe tool is intuitive and easy to use. You have the ability to answer a myriad of questions about your end user estate - insights that have not traditionally been available with the management of end user devices. API provides opportunity to correlate data with other sources and provide deeper insights. Ability to react to defined events with automated tasks and integration with ServiceNow.
ConsSoftware provides a comprehensive set of features, at this stage we have not come across anything we would like improved.

Vendor Response

By Lakeside Software on June 19, 2019
Thanks for your review, Guy!
Reviewer Source 
Source: Capterra
June 12, 2019
Avatar Image
Patrick E.
Windows 10 SCCM deployment developer
Renewables & Environment, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 11, 2019

“Remote monitoring made easy!”

OverallFinding performance issues on specific laptop hardware identified that the entire estate was woefully behind on driver, firmware and BIOS updates leaving masses of machine vulnerable to attack.
ProsFinding out mass problems across a massively widespread estate is simple. Then diving down to individual devices to find the exact problem on them is simple and a huge leap ahead in problem solving.
ConsFinding specific information is a bit tricky the first time, but that is expected when there is so much information available.

Vendor Response

By Lakeside Software on June 12, 2019
Thank you for your review, Patrick!
Reviewer Source 
Source: Capterra
June 11, 2019
Dan O.
Consultant
Computer Software, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 7, 2019

“Systems intelligence”

ProsSysTrack helps with root cause analysis and troubleshooting, but beyond that it provides business intelligence based on real data to help effectively target investment and monitor the return on that investment in terms of measurable end user experience improvements.
ConsSometimes SysTrack is a bit daunting, there are a lot of tools, menus, settings and views. Great if you spend all day on it, but not many do. Could do with a simple interface for day to day use and then advanced views for when its needed.

Vendor Response

By Lakeside Software on June 10, 2019
Thank you for your review, Dan!
Reviewer Source 
Source: Capterra
June 7, 2019
Steve K.
Technical Design Authority
Computer & Network Security, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 6, 2019

“SysTrack”

OverallGreat overall experience with a product that has really helped with numerous projects. All staff and the support that you receive when needed are excellent
ProsA tool that can provide real value for both discovery and ongoing support. For discovery you gain a detailed understanding of an estate that helps make informed decisions for projects of change.
ConsThere is room for improvement with logon stats in an RDS environment, but I am sure that will come with time

Vendor Response

By Lakeside Software on June 7, 2019
Thank you for the feedback, Steve!
Reviewer Source 
Source: Capterra
June 6, 2019
Henry L.
End User Technology Manager
Law Practice, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Excellent end user experienced focused monitoring”

ProsComprehensive capturing of key user experience related information with minimal initial configuration required. Value can be realised within the first week of implementation. Self-healing and alerting actively improves the user experience.
ConsDue to the comprehensive nature of the product it can be overwhelming for new users, however there are a large array of training resources available to assist with this.

Vendor Response

By Lakeside Software on June 19, 2019
Thank you for your review, Henry!
Reviewer Source 
Source: Capterra
June 17, 2019
Jim J.
IT manager
Information Technology and Services, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 22, 2018

“SysTrack”

ProsInsight into how users interact with IT is a game changer when making Business decisions.
ConsCan be difficult to navigate at first but once you have the concept of how the data links it's understandable.

Vendor Response

By Lakeside Software on April 19, 2019
Jim, thank you for your review!
Reviewer Source 
Source: Capterra
October 22, 2018
Jesse M.
EUC Transformation Strategist
Information Technology and Services, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 6, 2019

“Benefits of Data & Analytics in Transforming EUC experience”

ProsThe product is really simple to implement and has a low input requirement. The Systrack DEM has been crucial in assisting organizations with the insights and reporting needed to transform End User Computing. The underlying truth lies in understanding your current environments' state and bench-marking where the most impactful improvements can be made in the short & long term. Not only setting a bench-mark but becoming increasingly important in sustaining the overall EUC health.
ConsPotentially the reporting could be a little bit more flexible and easier to manage

Vendor Response

By Lakeside Software on June 7, 2019
Thank you for your review, Jesse!
Reviewer Source 
Source: Capterra
June 6, 2019
Ewen A.
Lead Consultant
Information Technology and Services, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 10, 2019

“Digital Experience Monitoring”

ProsExcellent tool for measuring users' digital experience
ConsNeeds to expand scope to include Android and IOS asap

Vendor Response

By Lakeside Software on June 11, 2019
Thanks for your review, Ewen!
Reviewer Source 
Source: Capterra
June 10, 2019
Kotaro S.
Manager
Information Technology and Services, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 11, 2019

“Patent technology is wonderful”

ProsThere is a lot of information that can be acquired even if the user is not aware
ConsHow to count workstations is a bit complicated

Vendor Response

By Lakeside Software on June 12, 2019
Thanks for your review, Kotaro!
Reviewer Source 
Source: Capterra
June 11, 2019
Susumu O.
Portfolio Offering Manager
Information Technology and Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 10, 2019

“SysTrack is powerful tool for Enterprise Digital Transformation ”

ProsCan Review the data with graphics visually. Can Track past data in detail for analyzing system trouble etc
ConsDashboard Fuction to ceatethe specific purpoe of report.

Vendor Response

By Lakeside Software on June 12, 2019
Thanks for your review, Susumu!
Reviewer Source 
Source: Capterra
June 10, 2019
Takashi M.
COO
Information Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 10, 2019

“SysTrack review”

OverallAssessment for VDI Trouble shooting for VDI
ProsEasy maintenance User experience for VDI
ConsEasy understand user experience for VDI AND, Optimization for VDI

Vendor Response

By Lakeside Software on July 17, 2019
Thank you for your review!
Reviewer Source 
Source: Capterra
July 10, 2019
Verified Reviewer
Information Technology and Services, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Systrack Review”

ProsThe data is real time not like inventory tools which only inventory every 3 days.
ConsThere is nothing to dislike. The tool works exceptionally well.

Vendor Response

By Lakeside Software on May 28, 2019
Thank you for your review! We are happy to hear the solution is working to your liking.
Reviewer Source 
Source: Capterra
May 24, 2019