--- title: "ICTBroadcast Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ICTBroadcast Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/130753/ICTBroadcast/" page_type: "product" language: "en" --- # ICTBroadcast Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ICTBroadcast ## What is ICTBroadcast? An advance unified communications automated dialling and call centre software solution featuring predictive dialling, auto dialling, power dialling, progressive dialling, preview dialling, manual dialling with webrtc agent portal support also includes IVR Studio to design IVRs, Fax blasting , SMS messaging, Email marketing, press 1 campaign, survey campaign, appointment reminder, inbound marketing, inbound survey and real time monitoring, billing , routing, AMD, DNC and IVR Designer & more ## What is ICTBroadcast used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Other, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ICTBroadcast?[Manage this product listing](https://www.g2.com/products/ictbroadcast/claim_requests/new?auto=true) ## ICTBroadcast Overview Updated September 2026 AI summary ICTBroadcast is a cloud-based call center platform for organizations of any size seeking advanced calling and contact management. Covering auto dialer, predictive dialer, telemarketing, and inside sales needs, it offers features such as automatic call distribution, IVR, call recording, real-time analytics, and multi-channel communication. The software supports API integration, third-party CRM connections, and flexible deployment on web or Linux. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ICTBroadcast 4.0 (5) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $299 Other, One Time Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (5) Ease Of Use 4.8 (120) Value For Money 3.5 (4) Value For Money 4.7 (110) Customer Service 3.8 (5) Customer Service 4.8 (117) ## ICTBroadcast alternatives [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.8 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) [Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135636/Kixie-PowerCall/) [DCDial](https://www.capterra.com/p/186810/Could-Call-Center/) [0.0](https://www.capterra.com/p/186810/Could-Call-Center/#reviews) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186810/Could-Call-Center/) ## FAQs about ICTBroadcast Overview ### What company size and specific industries is ICTBroadcast built for? ICTBroadcast is designed for small businesses, enterprises, and organizations with calling needs across call centers, internet service providers, telecom operators, B2B companies, political parties, NGOs, schools, government organizations, and fundraising groups. It fits sectors that rely on outbound communication, mass calling, or customer contact management. Features and Usability ### What are the key features of ICTBroadcast? ICTBroadcast offers predictive, preview, progressive, and power dialing, plus automatic outbound dialing and call list management. Core contact center features include IVR, automatic call distribution, call routing, call recording, call monitoring, and real-time reporting. It also supports SMS messaging, automated emails, voicemail, and compliance management. Pricing ### How much does it cost and what fees or limitations are included? ICTBroadcast starts at $299 one time for the Basic plan, with a free trial available. The ICTBroadcast Service Provider Edition costs $1500 one time, usage based. Basic includes WebRTC web-phone, call recording, and dialing tools, while the provider edition adds white-label, multi-tenant billing, routing, and payment management. Integrations ### Which third-party tools and platforms does ICTBroadcast integrate with? ICTBroadcast integrates with 8 third-party tools, including CRM and business platforms such as Bitrix24, SuiteCRM, Vtiger CRM, Yetiforce CRM, Zoho CRM, WHMCS, HotSpot Software, and Zoho Backstage. Getting Started and Support ### What training and onboarding options does ICTBroadcast offer? ICTBroadcast provides live online sessions, documentation, and videos for training and onboarding. Live online sessions can support guided setup, documentation offers written reference material for step-by-step review, and videos provide visual instructions for learning features and tasks at a user’s own pace. Getting Started and Support ### What customer support options does ICTBroadcast offer? ICTBroadcast provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support experience is available here, so support quality, response speed, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 3,851 Contact Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) ICTBroadcast supports all three of the features reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses coordinate daily call operations, keep accurate records of customer interactions, and oversee call quality, allowing teams to manage performance more effectively and maintain consistent service. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Answering Machine Detection Screen and filter calls that get sent to voicemail inboxes/answering machines API Application programming interface that allows for integration with other systems/databases ICTBroadcast 101 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Emails: Contains automated email functionality to handle lesson, payment, and availability reminders and confirmation - Automated Responses: Automatic reply functionality for incoming messages - Automated Voicemails: Sends automated voicemails to prospective clients who fail to answer. - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Prioritization and List Optimization: Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Scrubbing: Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry. - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Call Types: Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Support: Provides public user forums for support questions and help. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Monitoring: Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions. - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross-system Integration: Works across multiple software systems or databases - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Daily Summary: Delivers users a daily summary of activity. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Management: Ability to handle large datasets - Documentation: Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - FCC Compliance: Federal Communications Commission (FCC) compliance - For Contact Centers: Designed for contact centers. - For Sales Teams/Organizations: Caters to sales teams - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Personalization: Adjust communications based on previous interactions or personal preferences - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Predictive Dialing: Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently. - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Preview Dialing: Presents information about the individual being called before the call begins. - Professional Support: Connects users with professional support teams to troubleshoot and finetune integrations. - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Progressive Dialing: Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Record Calls: Records calls for future reference. - Record Prospect Data: Allows users to denote which contacts they believe are prospective customers. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Sorts Prospects: Organizes contacts based on probability of success. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.5 (4) 3.5 Based on 4 reviews ## Pricing Value for money 3.5 (4) Free Trial [View pricing plan details](https://www.capterra.com/p/130753/ICTBroadcast/pricing/) Basic $299.00 Other,One Time It includes: - Voice, SMS, fax and email broadcasting - Predictive and progressive dialing - Press-1 telemarketing campaigns - IVR and survey campaigns - Answering machine detection - DNC list management - Call recording - Dialogflow integration for AI agents - Agent panel with WebRTC web-phone - REST API ICTBroadcast Service Provider Edition $1,500 Usage Based,One Time It includes: - Multi-tenant white label platform - Per-tenant billing and rating - Reseller and customer management - Voice, SMS, fax and email broadcasting - Predictive and progressive dialing - IVR and survey campaigns - Dialogflow integration for AI agents - SIP trunk and gateway management - Agent panel with WebRTC web-phone - REST API Value for money 3.5 (4) 3.5 Based on 4 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[ WHMCS](https://www.capterra.com/p/130157/WHMCS/)[ Yetiforce CRM](https://www.capterra.com/p/159123/Yetiforce/)[ SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/)[ Zoho Backstage](https://www.capterra.com/p/178453/Zoho-Backstage/)[ HotSpot Software](https://www.capterra.com/p/113609/HotSpot-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (5) 3.8 Based on 5 reviews ## User reviews Overall rating 4.0 Based on 5 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent YG Yollanda G. Technician Information Technology and Services ### "Personal use" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 January 25, 2021 Still discovering more on it Pros Easy to use and straight to the point, good Cons Installation time and cost of the software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Deepak A. CTO Telecommunications ### "The software is broken in so many places " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 18, 2020 DO not purchase the product, these guys will take your money and just keep giving you excuses for their crappy software. When we asked for a refund, they clearly denied that they cant provide a refund because they spent time installing it. Their interfaces is done is PHP with no security or secure ports everytime you want to make a change to anything, they have to go and do it manually. Please please stay away from this company. Pros Actually the interface seem easy but its easy because it has no features Cons \- Everything is broken in their platform, they said they could white label but even after several attempts, they couldn't get the logo not to scale - The product is able to send outbound fax but unable to receive any faxes, their support has been trying to get the fax to work for two months with flowroute but its broken beyond a point - This software is not designed to be resold, its not MSP or enterprise grade by any standard - They cant fix their product and wont refund your money either - There is no inbox feature, you cant title or keep a track of your faxes - NO Security on the solution - NO sigle signon options - Support sucks Reasons for choosing ICTBroadcast Use anything but them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 28, 2020 Never was a customer of ICTBroadcast software nor used it. Would you please provide any proof/invoice of ICTBroadcast sale. DS dennis S. Owner Go Dial Telecommunications ### "Quick and effective cutomer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2018 Great group of engineers and staff Pros I have been using the Enterprise edition for a year. The ease of use and customer friendly portal have enabled Go Dial to have a successful first year. Advertising begins next month , and I have no doubt that we will increase capacity with no problems. Cons I would like to see email notifications for campaign failures Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 28, 2020 Thanks for your positive feedback MT muhammad T. project manager Computer Networking ### "excellent product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2017 I had this application a year ago and it helped me a lot in achieving my marketing objective , thanks ICTBroadcast team Pros It is feature rich , mature and professional buisness tool Cons costly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2018 We do offer telemarketing solution for all type of customers small business to large companies and we proudly claim it as best telemarketing solution in market with respect to advance features , CA Ch. A. ### "Exellent fax broadcasting and autodialer software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 20, 2015 I came accross ICTBroadcast through google and love this product , with ICTBroadcast I am able to broadcast 500 concurrent fax through internet without using any hardware . Amazing ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2018 Thanks for your feedback ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.