Who Uses This Software?

Service-oriented businesses interested in capturing real-time customer feedback - whether online or brick & mortar locations.Opinionmeter survey software supports online and offline survey solutions.


Average Ratings

2 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Opinionmeter
  • www.opinionmeter.com
  • Founded 1991
  • United States

About TouchPoint Survey Software

Opinionmeter is a leading provider of technology-based customer satisfaction survey tools, with an emphasis on mobile survey solutions (including native survey apps for offline data capture). Opinionmeter's unique multi-mode, cross-platform approach provides the flexibility to author a survey once and distribute it anywhere - either as an online survey, mobile-web, mobile survey app, survey kiosk or paper survey. Opinionmeter's native survey apps support iOS (Apple), Android & Windows devices.


TouchPoint Survey Software Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

TouchPoint Survey Software Reviews

PPMH review

Apr 29, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: easy to use, reports are very easy to run. Customer Service is fantastic.

Cons: I wish there was an identifying # with open ended questions/comments. That way I could more easily identify which overall survey belongs to that comment. Perhaps there is and I just don't know about it.

Overall: I highly recommended this product

Vendor Response

by Opinionmeter on May 01, 2013

Hi Eileen, Thank you for your feedback! Yes, you can identify open-ended comments and associate them to the survey. This is done through the Respondent Level report. You can view this report online or export to Excel. I recommend Excel, because then you'll see each survey in each row along with each question in each column! Hope that helps! Opinionmeter Support

The best survey tool on the market

Apr 26, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Manage tablets by location.
You can push surveys to tablets.
Full customization of surveys / interphase.
Use tablets as Digital signage too and manage files centrally.
Online triggers.
Report automation.
Dashboard creation.
Decission tree on questions.
Consolidate reports from different surveys
Option to have server in-house
Combne web surveys / tablet surveys / paper surveys in the same tool
SSL security
Strong password capabilities

Cons: When using digital signage funtionality, you can not create a play list. jpegs play a default time of 4 seconds but you can't modify that.

Overall: We have been working with the software 6 months now with different clients and it has been a good experience. On my research is the best survey tool available on the market.