--- title: "TouchPoint Survey Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TouchPoint Survey Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/130761/TouchPoint-Survey-Software/" page_type: "product" language: "en" --- # TouchPoint Survey Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TouchPoint Survey Software ## What is TouchPoint Survey Software? Opinionmeter is a leading provider of technology-based customer satisfaction survey tools, with an emphasis on mobile survey solutions (including native survey apps for offline data capture). Opinionmeter's unique multi-mode, cross-platform approach provides the flexibility to author a survey once and distribute it anywhere - either as an online survey, mobile-web, mobile survey app, survey kiosk or paper survey. Opinionmeter's native survey apps support iOS (Apple), Android & Windows devices. ## What is TouchPoint Survey Software used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TouchPoint Survey Software?[Manage this product listing](https://www.g2.com/products/opinionmeter-touchpoint-survey-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TouchPoint Survey Software 4.5 (2) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (1,781) Value For Money 0.0 (0) Value For Money 4.4 (1,409) Customer Service 5.0 (2) Customer Service 4.3 (1,340) ## TouchPoint Survey Software alternatives [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) ## FAQs about TouchPoint Survey Software Overview ### What company size and specific industries is TouchPoint Survey Software built for? TouchPoint Survey Software is designed for service-oriented businesses of any size that need online and offline survey tools to capture real-time customer feedback. It fits organizations with customers in digital channels or brick-and-mortar locations, especially businesses focused on service delivery and customer experience. Features and Usability ### What are the key features of TouchPoint Survey Software? TouchPoint Survey Software offers survey and poll management, feedback management, and reporting and analytics. These features support survey creation and distribution, collection of responses, and analysis of results. The platform centers on gathering feedback and organizing survey data for review and reporting. Getting Started and Support ### What training and onboarding options does TouchPoint Survey Software offer? TouchPoint Survey Software provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided instruction, webinars cover shared training topics for groups, and documentation offers written reference material for self-paced review and ongoing use. ## Features AI summary Based on 2,092 Survey reviews Not all customer satisfaction tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) TouchPoint Survey Software supports **Feedback Management**, which gives teams a direct way to collect, review, and respond to customer input. However, it does not include **Customer Experience Management** or **Customizable Forms**. Instead, it offers **Survey/Poll Management** (**43%**) and **Reporting/Analytics** (**41%**), which still give businesses useful ways to gather customer opinions and track trends in survey results over time, helping businesses make informed service improvements and respond more effectively to customer needs. Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Survey Builder Create and manage surveys Survey/Poll Management Create and administer polls and surveys TouchPoint Survey Software 6 features ### All Features - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EL Eileen L. Education Team Manager ### "PPMH review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 29, 2013 I highly recommended this product Pros easy to use, reports are very easy to run. Customer Service is fantastic. Cons I wish there was an identifying # with open ended questions/comments. That way I could more easily identify which overall survey belongs to that comment. Perhaps there is and I just don't know about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2013 Hi Eileen, Thank you for your feedback! Yes, you can identify open-ended comments and associate them to the survey. This is done through the Respondent Level report. You can view this report online or export to Excel. I recommend Excel, because then you'll see each survey in each row along with each question in each column! Hope that helps! Opinionmeter Support JG Jose G. Partner ### "The best survey tool on the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 26, 2013 We have been working with the software 6 months now with different clients and it has been a good experience. On my research is the best survey tool available on the market. Pros Manage tablets by location. You can push surveys to tablets. Full customization of surveys / interphase. Use tablets as Digital signage too and manage files centrally. Online triggers. Report automation. Dashboard creation. Decission tree on questions. Consolidate reports from different surveys Option to have server in-house Combne web surveys / tablet surveys / paper surveys in the same tool SSL security Strong password capabilities Cons When using digital signage funtionality, you can not create a play list. jpegs play a default time of 4 seconds but you can't modify that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.