Opinionmeter

TouchPoint Survey Software


4.5 / 5
2 reviews

Who Uses This Software?

Service-oriented businesses interested in capturing real-time customer feedback - whether online or brick & mortar locations.Opinionmeter survey software supports online and offline survey solutions.


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Opinionmeter
  • www.opinionmeter.com
  • Founded 1991
  • United States

About TouchPoint Survey Software

Opinionmeter is a leading provider of technology-based customer satisfaction survey tools, with an emphasis on mobile survey solutions (including native survey apps for offline data capture). Opinionmeter's unique multi-mode, cross-platform approach provides the flexibility to author a survey once and distribute it anywhere - either as an online survey, mobile-web, mobile survey app, survey kiosk or paper survey. Opinionmeter's native survey apps support iOS (Apple), Android & Windows devices.


TouchPoint Survey Software Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

TouchPoint Survey Software Reviews


The best survey tool on the market

Apr 26, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Manage tablets by location.

You can push surveys to tablets.

Full customization of surveys / interphase.

Use tablets as Digital signage too and manage files centrally.

Online triggers.

Report automation.

Dashboard creation.

Decission tree on questions.

Consolidate reports from different surveys

Option to have server in-house

Combne web surveys / tablet surveys / paper surveys in the same tool

SSL security

Strong password capabilities

Cons: When using digital signage funtionality, you can not create a play list. jpegs play a default time of 4 seconds but you can't modify that.

Overall: We have been working with the software 6 months now with different clients and it has been a good experience. On my research is the best survey tool available on the market.

PPMH review

Apr 29, 2013
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: easy to use, reports are very easy to run. Customer Service is fantastic.

Cons: I wish there was an identifying # with open ended questions/comments. That way I could more easily identify which overall survey belongs to that comment. Perhaps there is and I just don't know about it.

Overall: I highly recommended this product

Vendor Response

by Opinionmeter on May 01, 2013

Hi Eileen, Thank you for your feedback! Yes, you can identify open-ended comments and associate them to the survey. This is done through the Respondent Level report. You can view this report online or export to Excel. I recommend Excel, because then you'll see each survey in each row along with each question in each column!

Hope that helps!
Opinionmeter Support