Club Automation

Club Automation

4 / 5 8 reviews

Who Uses This Software?

Our target market is health and fitness clubs who want to automate many of their processes including registration, payroll, membership, online usage, and more.


Average Ratings

8 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Club Automation
  • www.clubautomation.com
  • Founded 2007
  • United States

About Club Automation

Club Automation is an innovative online Club Management Solution that helps you streamline and automate a variety of both common and complex processes involved in running health and fitness facilities. Our fully integrated solution is scalable for small to large tennis, health and fitness facilities with one or multiple locations. Club Automation suite was designed from the ground up to help club operators reduce operating costs, grow revenues, and delight your members.


Club Automation Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)

Vendor has not completed this information.


Club Automation Reviews Recently Reviewed!


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The staff at Club Automation is second to none!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports.

This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers!

I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses:
1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc.
2. Ease of sign-ups for new members.
3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!)

Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans.

Club Automation has truly helped us take a step into the modern world of fitness software!

Cons: Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Pretty user interface but doesn't produce correct accounting or payroll information.

Nov 08, 2017
1/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Very easy to use for front-line employees. Never had an issue with the server or any cloud-based functionality.

Cons: If one actually looks into the reporting and numbers produced, tons of irregularities are found. Starting to question all the data produced and if anyone on their staff has an accounting background. Seems ever update triggers a chain reaction that produces incorrect payroll or reporting.

Excellent software program!

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of keeping track of client's accounts and the ease of payroll.

Cons: There is still no report for p/l's for each class - I have to do that manually which takes quite a bit of time.

Overall: We have been using CA since January 2013. It has grown with our needs. As any software, there are some things it does not do yet, such as P/L's but otherwise it is a great system. We are able to keep track of everything when it comes to my pros and to our clients! Customer Service is above and beyond and makes dealing with any issues that do happen to come up - easy to deal with!

Recommendations to other buyers: Like any software there are things it does not do and occasionally a glitch or two - however, CA is always very quick to fix any issues and always keeps us abreast of the situation!

Our Tennis Facility advanced 20 years in a few months

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We researched software to get our Tennis facility computerized for scheduling, Billing & POS. We have found Club Automation software to be all that we needed. Their implementation team & support have been superb!! We are VERY pleased. We advanced from a cash register & paper day sheets to a complete computerized system relatively painlessly. We should have done this years ago.

Club Automation Support

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service and ease of use.

Overall: Rep has been a huge support and is always extremely prompt on responses and very thorough with everything.

Club Automation Review

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall our facility has been happy with Club Automation. Some of the areas and components of Club Automation don't speak well to each other, so it can take extra time to accomplish booking an appointment. Bugs fixes tend to be somewhat slow with no communication on the progress. We do appreciate the continued updates to improve their product.

Club Automation and Bass River Tennis Club - A great partnership

Jan 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a seamless product. From first check-in to billing and accounting, it's all right there. The customer service is above any vendor I've ever dealt with. The people behind Club Automation are what make the company so great!

Cons: The Communications Center is still a place that could be better. At least in the way we wish to use it. It is so close to being a total game changer in our business, but it is getting better. There have been some enhancements over the years and it's improving all the time.

Overall: If a half star was available, I've give 4.5 to quality, ease and functionality. We have looked at a lot of platforms and Club Automation is clearly the best available. No question! Even in the places that I would like to see improvement, the customer service and support more than overcomes. They are fast to respond, work diligently to solve problems and don't just pay lip service to get back with answer. They do it!

First class cloud-based software for the health and tennis industry

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've been using Club Automation for 15 months and have been happy with the service and product from Day One. Their cloud-based software is both easy to use and has sophisticated functionality that helps us run our multi-purpose health & tennis club effortlessly. Michael R. and his customer service team are second to none and are always there to assist us with any questions or needs that we have. The fact that the founder of Club Automation is a club owner really shows as they speak our language and really understand the day-to-day operational challenges of health and tennis facilities. We look forward to continuing to work with Club Automation in the future and excited to see what new features they have in the works.