--- title: "Club Automation Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Club Automation the right Club Management solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130770/Club-Automation/reviews/" page_type: "reviews" language: "en" --- Club Automation 4.1 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Club Automation Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews TC Ty C RepresentativeEvents Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “ive been using this software with my company since 2020 pretty much and couldnt imagine using anything else, new feature and support are greater!“ March 26, 2026 AR Allen R Member Services and Marketing AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “For example, let's say a wrong package was selected but wasn't paid for due to an error by the front desk employee. If no payment was taken, and when the package is deleted, it auto puts a credit on the account the package is worth.“ December 10, 2025 AC Ashley C DirectorHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “Schedules, updates on the system - looks great, user friendly, wish it allowed for more usage with reports financially that link to our dashboards.“ May 12, 2025 SF Steve F Personal TrainerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “This is troublesome when you highlight a time slot by accident and hope to erase it faster by just change the date instead of re-clicking and re-dragging the mouse cursor to remove the time slot.“ February 11, 2025 AF Alejandro F Personal Trainer and Group Exercise InstructorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Enjoy the weekly schedule display and being able to predict weekly/monthly payroll.“ April 6, 2025 DH Drew H OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Costs are high, add-ons are constant, and the system feels designed to lock you in rather than help you operate efficiently.“ February 4, 2026 Abraham G PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Club Automation is easy to use, with a clean, intuitive interface that makes daily tasks simple. Because it’s cloud-based, I can access it anywhere, and it’s proven to be stable and reliable with no noticeable lag when navigating between links.“ August 10, 2025 JE James E CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The worst though was that even though we told them we weren't interested in long term contracts, that is all they do. When we sold the business, refused any data migration unless we paid 36 months of dues and merchant service fees (estimated).“ March 11, 2025 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abraham G. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Club Automation Review" August 10, 2025 5.0 My overall experience with Club Automation has been very positive. It’s easy to use, cloud-based, and stable, with no lag when navigating links. The member app works well, and the Brivo 24/7 door access system is reliable, even without internet. Their U.S.-based customer service team is great to work with—responsive, friendly, and knowledgeable. While the CRM system could be stronger, improvements are underway. I already have access to the new scheduling system in beta, and it looks promising. It’s clear they are continuing to invest in the software, and those investments are making a noticeable difference in performance and usability. Pros Club Automation is easy to use, with a clean, intuitive interface that makes daily tasks simple. Because it’s cloud-based, I can access it anywhere, and it’s proven to be stable and reliable with no noticeable lag when navigating between links. The member app works well and offers a smooth user experience. The integrated Brivo 24/7 door access system has been rock-solid, continuing to work even when the internet is down, which gives me peace of mind. Cons The CRM system could be stronger, though it’s clear the team is actively making improvements. I already have access to the new scheduling system in beta, and once it’s fully rolled out, I expect it will be a great upgrade to the platform. Switched from [Compete](https://www.capterra.com/p/130731/Compete-Club-Management/) Jonas was client based, lagged really bad, their 24/7 door access system was unreliable. Review Source CC Connor C. Sales and Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software, Better People" December 16, 2025 5.0 Club Automation has been a game changer for our teams in so many ways. There are many stand out qualities, but above all else their team and quality of service is exceptional. From the moment you express interest, to ongoing day-to-day support and updates, you will be prioritized and cared for. Pros All supporting staff were fantastic, from the initial sales team to the implementation team and ongoing support staff! The software itself strikes a good balance of being both user friendly, and powerful enough to dive into the details. It's tailored well to your club and its unique needs, while also allowing your team the ability to continue customizing it as time goes on. Cons There can be small quirks here and there. Bugs pop up on occasion, and sometimes the user-friendly design can feel as though it limits your ability to have granular control of everything. However, bug fixes roll out regularly, and anything that might drastically effect you is handled quickly by the service team. As with any software, many times the limiting factor is your proficiency, not the software itself. More often than not, our ability to take a specific action is limited by our understanding of the software, not its actual capabilities. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[ABC Gymsales](https://www.capterra.com/p/174379/GymSales/) Reason for choosing Club Automation Club Automation felt better designed to be customizable to our specific needs. Switched from [Compete](https://www.capterra.com/p/130731/Compete-Club-Management/) We were in search of a software with more advanced capabilities and a more user friendly experience for staff. Review Source DH Drew H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "TOTAL FAIL" February 4, 2026 1.0 This platform has been a major operational burden. Club Automation actively slows down business, creates avoidable problems, and consumes time that should be spent running and growing a gym. It is completely unsuited for modern, automated, or staffless facilities and feels stuck in an outdated corporate mindset. I would strongly caution any gym owner against using this system. There are far better, more flexible, and more user-friendly solutions available, and choosing Club Automation was a mistake I would not repeat. Pros There are essentially no meaningful positives. While the system can technically process payments and control access, those are baseline requirements that nearly every modern platform handles more efficiently. Any functionality it offers is negated by how difficult, slow, and frustrating it is to use in real-world operations. Cons Club Automation is one of the most inefficient, outdated, and frustrating business systems I have ever used. The interface is clunky and unintuitive, simple tasks take far too many steps, and even minor changes often require submitting support tickets instead of being self-managed. Billing is rigid and error-prone, reporting is unreliable and difficult to extract useful data from, and access control issues create unnecessary risk and member frustration. Support is slow, inconsistent, and frequently unhelpful, especially when problems are time-sensitive. Costs are high, add-ons are constant, and the system feels designed to lock you in rather than help you operate efficiently. Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) I switched based on promises that were never full filled then told that it wasn't true Review Source AR Allen R. Member Services and Marketing Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Auto-redeeming sessions based on check-in / More options for deletions of packages " December 10, 2025 4.0 Overall, I like using the software and working with customer service. Appreciate the fast response when our company has a question or needs further assistance with a specific account. Pros Customization of the POS System, Digital Contracts, Linking of accounts, Fast Customer Service Response Cons Auto-redeeming sessions based on check-in are not offered. Happy to hear the company is looking into it. Wish there were another option to remove a package without deleting and giving credit only. For example, let's say a wrong package was selected but wasn't paid for due to an error by the front desk employee. If no payment was taken, and when the package is deleted, it auto puts a credit on the account the package is worth. Wish there were another way to delete the error transaction altogether without automatically giving an internal credit. Switched from [MotionSoft](https://www.capterra.com/p/43011/Powerful-Club-Management/) New Ownership took over the business and decided to make the change Review Source AW Alix W. Operations Superintendent Health, Wellness and Fitness Used the software for: 1-2 years ### "Club Automation is great!" June 30, 2025 5.0 We are happy we migrated to Club Automation. Club Automation is receptive to feedback and they have an exceptional customer service team. Whenever we have a question we don't have to wait for a response and the answer is very thorough. Thank you! Pros Club Automation improved our online membership sales tremendously. We have also gained better communication tools via email and text. Cons We want online booking to require payment immediately upon booking. We would like to have packages that can be auto billed monthly that are used to book in group x and not have to link an add-on to the customer profile in addition to having the auto billed package. Alternatives considered [ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/) Reason for choosing Club Automation Club Automation allowed us to maintain booking personal training. Active Network did not even have booking personal training capabilities. Switched from [CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/) We wanted to become more mobile. Club Automation provided us with the online capabilities we needed to grow. Review Source DH Dawn H. Membership Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Club Automation Review" April 30, 2025 4.0 I work in the membership department, and I feel that this is so much better of a platform to track and manage our members, types of memberships, and pulling out reports for budgeting. Pros It is efficient, up to date, and fairly easy to use once you figure out what you need, especially in the report area feature. Cons I wish changing a main member to a non-main member was a bit easier and did not require so many steps, I also feel that Family merging tools could be easier to do as well. Too many steps in order to remove duplicates. Switched from [CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/) Outdated for modern standards in a community center with many things happening that need to be tracked more efficiently. Review Source JE James E. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Bad business. Bad contracts." March 11, 2025 1.0 After migrating to their platform it was terrible from day 1. Prior to migration they were nothing but helpful and friendly. Pros The software was more user friendly than other softwares we used. Cons Bad accounting in the software. Very buggy in general. The worst though was that even though we told them we weren't interested in long term contracts, that is all they do. When we sold the business, refused any data migration unless we paid 36 months of dues and merchant service fees (estimated). Total for that would have been $180,000. Never do business with these snakes. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Club Automation They promised to deliver on all fronts, but failed ultimately. Huge sales force that they will fly to you to push the product. Like used car salesmen for software. Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) Because my business partner asked for it. Review Source CC Cam C. Club Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Club Automation is a GAMECHANGER" May 21, 2025 5.0 Club Automation has been night and day difference, compared to our old system. Everything about CA has been faster, smarter, better processing, etc. Hands down the best system for our style of athletic club! Pros The support team - \[sensitive content hidden\] - have all been wonderful with their help and have helped us streamline our entire system. The fact that CA is on a browser is super helpful for us staffmembers when trying to use it from home, laptop, etc. Our old system Compete Jonas, was extremely slow, and CA is extremely fast- it's a game changer for our club!!! Cons The thing that I liked least about Club Automation is that our data, from our old software system, didn't transfer over as cleanly as we wanted. There was a good chunk of memberships that had payment information / card information inaccurate - which caused some difficulties for the first couple of weeks. Switched from [Compete](https://www.capterra.com/p/130731/Compete-Club-Management/) Jonas was by far the slowest software system we've ever used, and was extremely difficult to use for all parties. Review Source AG Adam G. Health Fitness Professional Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive Features & Great Customer Support!" March 30, 2026 5.0 Overall I am very pleased with Club Automation. The system allows me to make changes or edits to my schedule from anywhere. It is visually easy to use. Encompasses all of the data we need in the appropriate fields. I like the ability to generate reports for member data, payments, and utilize check in history. Member support has always been able to solve any issue or mistake I've needed their assistance on fixing. Would highly recommend their services to others. Pros This product easy to use and encompasses most of our business needs. The support team is professional and responsive. I love that I can view my personal and team's schedule all in one location. Cons Having to choose "confirm" from the prompt when making appointments takes additional time. I was also interested in the Club Automation 2.0 version, but our site was not chosen to roll out the new platform yet. Hopefully soon! Review Source TC Ty C. Representative Events Services Used the software for: 2+ years ### "My feedback on CA" March 26, 2026 5.0 ive been using this software with my company since 2020 pretty much and couldnt imagine using anything else, new feature and support are greater! Pros payment processing is very detailed and reports are always correct, love the member information on the checkin screen makes it very easy to manage Cons adding services and clicking through the back screens, also automateed emails could be easier to use and setup Review Source SD Steve D. OWNer Health, Wellness and Fitness Used the software for: 6-12 months ### "Implementation Disaster" January 5, 2021 1.0 I have been in hundreds of software, SaaS, and cloud services in corporate America. I can truly say this has been the most stressful and troubling implementation EVER! six months of poor customer service, unexpected charges, access issues Pros THe only good thing compared to ABC FInancial is it is truly web based. Other than that i would go back to ABC tomorrow Cons The data conversion the implementation the first billing the partners they use for CC processing and door access the ability to get local help for door access their customer support Reason for choosing Club Automation I was sold on the sales and marketing tactics of \[SENSITIVE CONTENT HIDDEN\], which failed to deliver the results he promised in both oral and written presentations. Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) A supposedly better web based solution with slight cost savings Review Source CT Chris T. Tennis Director Sports Used the software for: 2+ years ### "Easy to use" April 21, 2025 5.0 Pros Intuitive interface and many options for helping manage our courts Cons Having to change password so frequently. Sometimes dont get email Review Source VM Veronica M. Personal trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "club automation feedback" April 15, 2025 4.0 good to use, maybe a little much of trying to navigate but overall a good tool Pros easy to use and helpful towards finding a solution. It was fast and efficient Cons too may options. A lot of different avenues. A little bit confusing trying to get where you want. Review Source JK Jeff K. Personal Trainer Consumer Services Used the software for: 1-2 years ### "Personal Triaier" January 21, 2025 5.0 Pros It has a very easy to use interface. It makes it easy to navigate. Cons As a personal trainer, I wish it was easier to find how many sessions are left in a package Review Source Response from Daxko February 10, 2025 Hi Jeff - thanks for taking the time to provide feedback on your experience with Club Automation. We're glad to hear its been easy to navigate and will pass back to our product team your comments on locating the sessions left in personal training packages. GH Grace H. Manager Staffing and Recruiting Used the software for: 1-2 years ### "Streamlined Management with Club Automation: A User-Friendly Experience"" October 25, 2024 5.0 My overall experience with Club Automation has been generally positive. The platform is user-friendly and offers a comprehensive set of features that streamline operations. While there can be a learning curve and occasional glitches, the robust customer support helps address issues promptly. Overall, it effectively meets the needs of many clubs, making management easier and more efficient. Pros User-friendly interface Comprehensive features (scheduling, billing, member management) Mobile access for convenience Customizable options Strong customer support Cons Occasional Bugs: some times but it really not that bad Review Source MBR Mary Beth R. Accounting Sports Used the software for: 2+ years ### "Accounting/Business Owner" July 25, 2024 5.0 I really love the CA system. We started with Club Automation in 2013. I am constantly learning what this system can do. It makes my life so much easier. I can access from work, my phone or at home. Pros I love how easy it is to set up programs in the court sheets for our junior and members. It is so easy to make changes if needed. I work on the court sheets about 80% of my day and it makes my life so easy. Cons 1)Would love if our members could go on-line and schedule their own make up classes. 2) Sometimes the blocking of courts does not work. If you are making changes using the block feature it sometimes reverts back to an old-blocked court. Review Source Response from Daxko October 21, 2024 Hi Mary Beth - thank you so much for taking the time to provide this feedback. I'm glad to hear that we've been your chosen partner for over 10 years. I wanted to confirm I have passed back your feedback on member facing scheduling options to our product team. As for the issue with court block glitch, please send me an email at rachel.haney@daxko.com and I'll get you connected with the right person to dig into this with you. LU Lauren U. Membership Sales Advisor Health, Wellness and Fitness Used the software for: 6-12 months ### "More Pros than Cons" December 9, 2021 4.0 Overall CA has been a good change at our business. We are still getting used to it here and we definitely have some suggestions on how to make it better, but we really loving the look of it and the user friendly aspect. I would recommend checking it out if you are looking to switch software's. Pros First of all, the look of it caught my eye and the fact that it is very user friendly! Our old system was outdated and was not very easy on the eyes. We also love that there is a CRM system built into the software that connects to the actual Club side. That makes it very appealing to us as a business. It is also great to be able to generate PDFs super easily! Cons This software could use some updates on a few things that we have had a hard time working through. CA would benefit from a texting feature for the CRM, better view of the schedule of each employee for the CRM, notifications when a new online form submission comes through for a new membership, way better ease of changing forms within the system (ex: Emailing Membership Link) , Being able to add a credit that does not just apply to dues, Better ease of sending mass emails to leads who have not yet joined for the CRM, Being able to easily separate and organize non-members / guests from current members. The CRM is not the best, so we would recommend ease of connecting an outside CRM system with CA. Review Source JC Jessica C. Gym Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beware " August 26, 2021 1.0 Pros Nothing. There have been no pros to using this software. We previously used ABC, which was by far a better solution. Cons Club Automation is denying our gym to transfer service away from their software company based on a contract we signed that was falsely presented. We were told we would have online gym sign up, management of our member charges and accurate information storage and billing. They have not followed through with any of this. In addition, they are unable to provide support for us when needed via the helpline, seemingly due to lack of staffing. Our gym has lost many members due to billing issues with Club Automation. Members have been charged inaccurate prices and the company replies that they have no idea why it’s happening. Members are also not charged at all. We’ve had to audit the entire member list multiple times and inaccurate billing continues. Additionally, we have lost hundreds of hours of our (gym owner) lives and our staff time trying to resolve software glitch issues with our member information storage, management, payroll and billing. We have respectfully requested to transfer our member management and billing software to another company that can provide us with what we need, and Club Automation is refusing this reasonable request. Buyer beware. Review Source VR Verified Reviewer Finance Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty Happy" August 9, 2018 4.0 No software does all things for all clubs and overall I am happy with our choice of Club Automation as it does many of the things we need. Pros Initially the customer service felt very personal and the process of switching from our old software was handled very well. I appreciate the regular updates to fix bugs and add features. Cons After switching customer service reps multiple times through our 18 months we’ve lost the feel that our rep really knows and understands us. I was looking forward to the customizable reports but it’s not always intuitive which one you should start with to get the report you need. Review Source JS Jayne S. Group Fitness Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of Use for the End User" July 25, 2024 5.0 Overall it helps to plan for classes by knowing who and how many are registered. Pros As a group fitness instructor, I can see who has registered for class, and check them in as attended afterward. Cons It takes too many clicks to get to the class roster. Review Source BR Brooks R. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Efficient and effective!" July 25, 2024 4.0 Very good, learned it fast and am able to use it in my daily basis working Pros Simple to learn, easy interface, lots of features that make my life easier Cons Very slow on mobile devices, can sometimes be clunky at times Review Source Response from Daxko October 21, 2024 Hi Brooks - Thank you for taking the time to provide this feedback! We're glad to hear that the platform has been simple and easy to use. I'll be sure to pass your mobile device experience over to our product team! AM Amanda M. Cooperized kids tecaher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good system to manage a large clientele " July 25, 2024 5.0 Pros I like how I can look a week out at the numbers for childcare. Cons I feel there's a lot of steps and a few things could be automated or made easier. Review Source VR Verified Reviewer Strength And Conditioning Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Club Automation" January 25, 2019 4.0 While it's early, there are some other softwares that might be easier to use for convinience sake. Pros Club Automation has several features and functions that other softwares the I used did not have. The main upside is the presentation, it looks more organized than other softwares and can accomodate several more functions. Cons One of the main negative things about Club Automation was the ease of use. As much as it was orgranized and can do many different functions, the navigation through the tools was so much. Other softwares have quick access tabs or buttons. Club Automation requires so much navigation just to do some simple functions. Review Source DC Darren C. Tennis Professional Sports Used the software for: Less than 6 months ### "Club Automation Review" July 30, 2024 5.0 Pros Easy to use. Helps make scheduling easy to follow. Cons I like Club Automation, and do not have any real issues. Review Source Response from Daxko October 18, 2024 Thanks so much for providing this feedback Darren! JM Jarrett M. lead Consumer Services Used the software for: 1-2 years ### "modern club services" September 6, 2018 4.0 Pros ease of use, general layout, great support, frequent updates Cons some bugs involving external devices connected to the computer and interfacing with the software, however this is more an outdated hardware issue and they replaced some components. Review Source Response from Daxko January 10, 2019 Thanks for your feedback, Jarrett! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.