--- title: "Club Automation Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Club Automation the right Club Management solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130770/Club-Automation/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-02" --- Club Automation 4.1 (77) [View alternatives](https://www.capterra.com/p/130770/Club-Automation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 2nd, 2026 # Reviews of Club Automation Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews AC Ashley C DirectorHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “Schedules, updates on the system - looks great, user friendly, wish it allowed for more usage with reports financially that link to our dashboards.“ May 12, 2025 AR Allen R Member Services and Marketing AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “For example, let's say a wrong package was selected but wasn't paid for due to an error by the front desk employee. If no payment was taken, and when the package is deleted, it auto puts a credit on the account the package is worth.“ December 10, 2025 AF Alejandro F Personal Trainer and Group Exercise InstructorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Enjoy the weekly schedule display and being able to predict weekly/monthly payroll.“ April 6, 2025 SF Steve F Personal TrainerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “This is troublesome when you highlight a time slot by accident and hope to erase it faster by just change the date instead of re-clicking and re-dragging the mouse cursor to remove the time slot.“ February 11, 2025 Abraham G PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Club Automation is easy to use, with a clean, intuitive interface that makes daily tasks simple. Because it’s cloud-based, I can access it anywhere, and it’s proven to be stable and reliable with no noticeable lag when navigating between links.“ August 10, 2025 DH Drew H OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Costs are high, add-ons are constant, and the system feels designed to lock you in rather than help you operate efficiently.“ February 4, 2026 TC Ty C RepresentativeEvents Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “ive been using this software with my company since 2020 pretty much and couldnt imagine using anything else, new feature and support are greater!“ March 26, 2026 JE James E CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The worst though was that even though we told them we weren't interested in long term contracts, that is all they do. When we sold the business, refused any data migration unless we paid 36 months of dues and merchant service fees (estimated).“ March 11, 2025 ## Showing most helpful reviews Showing 1-25 of 77 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Tennis Coach Used the software for: 3-5 years ### "Good product " April 28, 2026 4.0 It’s was easy for the staff and the guests to used it from the very beginning. That was helpful and critical. Pros The best part of Club Automation is how simple it is to initially operate. It’s helped our operation. Cons I find the sizing of the screen on an iPhone to be difficult and frustrating. Once you’ve zoomed in it’s hard to go back. Review Source R Reviewer tennis administrator Used the software for: 3-5 years ### "Great Tennis Program" April 28, 2026 5.0 I have been using CA for at least 13 years and it is so easy to use one click and you can book a courts along with easy ways to book quick events, block time, leagues etc Pros it's easy and simple one of the best programs available for Tennis. Reports are great, POS is extremely simple Cons I have not found any cons to this program I highly recommend this program for any tennis facility. 100% Review Source R Reviewer Health Fitness Professional Used the software for: 3-5 years ### "Comprehensive Features & Great Customer Support!" March 31, 2026 5.0 Overall I am very pleased with Club Automation. The system allows me to make changes or edits to my schedule from anywhere. It is visually easy to use. Encompasses all of the data we need in the appropriate fields. I like the ability to generate reports for member data, payments, and utilize check in history. Member support has always been able to solve any issue or mistake I've needed their assistance on fixing. Would highly recommend their services to others. Pros This product easy to use and encompasses most of our business needs. The support team is professional and responsive. I love that I can view my personal and team's schedule all in one location. Cons Having to choose "confirm" from the prompt when making appointments takes additional time. I was also interested in the Club Automation 2.0 version, but our site was not chosen to roll out the new platform yet. Hopefully soon! Review Source R Reviewer Representative Used the software for: 3-5 years ### "My feedback on CA" March 30, 2026 5.0 ive been using this software with my company since 2020 pretty much and couldnt imagine using anything else, new feature and support are greater! Pros payment processing is very detailed and reports are always correct, love the member information on the checkin screen makes it very easy to manage Cons adding services and clicking through the back screens, also automateed emails could be easier to use and setup Review Source Drew H. Owner Used the software for: 3-5 years ### "TOTAL FAIL" February 19, 2026 1.0 This platform has been a major operational burden. Club Automation actively slows down business, creates avoidable problems, and consumes time that should be spent running and growing a gym. It is completely unsuited for modern, automated, or staffless facilities and feels stuck in an outdated corporate mindset. I would strongly caution any gym owner against using this system. There are far better, more flexible, and more user-friendly solutions available, and choosing Club Automation was a mistake I would not repeat. Pros There are essentially no meaningful positives. While the system can technically process payments and control access, those are baseline requirements that nearly every modern platform handles more efficiently. Any functionality it offers is negated by how difficult, slow, and frustrating it is to use in real-world operations. Cons Club Automation is one of the most inefficient, outdated, and frustrating business systems I have ever used. The interface is clunky and unintuitive, simple tasks take far too many steps, and even minor changes often require submitting support tickets instead of being self-managed. Billing is rigid and error-prone, reporting is unreliable and difficult to extract useful data from, and access control issues create unnecessary risk and member frustration. Support is slow, inconsistent, and frequently unhelpful, especially when problems are time-sensitive. Costs are high, add-ons are constant, and the system feels designed to lock you in rather than help you operate efficiently. Review Source R Reviewer Sales and Marketing Manager Used the software for: 1-3 years ### "Great Software, Better People" December 17, 2025 5.0 Club Automation has been a game changer for our teams in so many ways. There are many stand out qualities, but above all else their team and quality of service is exceptional. From the moment you express interest, to ongoing day-to-day support and updates, you will be prioritized and cared for. Pros All supporting staff were fantastic, from the initial sales team to the implementation team and ongoing support staff! The software itself strikes a good balance of being both user friendly, and powerful enough to dive into the details. It's tailored well to your club and its unique needs, while also allowing your team the ability to continue customizing it as time goes on. Cons There can be small quirks here and there. Bugs pop up on occasion, and sometimes the user-friendly design can feel as though it limits your ability to have granular control of everything. However, bug fixes roll out regularly, and anything that might drastically effect you is handled quickly by the service team. As with any software, many times the limiting factor is your proficiency, not the software itself. More often than not, our ability to take a specific action is limited by our understanding of the software, not its actual capabilities. Review Source R Reviewer Member Services and Marketing Assistant Used the software for: 3-5 years ### "Auto-redeeming sessions based on check-in / More options for deletions of packages " December 11, 2025 4.0 Overall, I like using the software and working with customer service. Appreciate the fast response when our company has a question or needs further assistance with a specific account. Pros Customization of the POS System, Digital Contracts, Linking of accounts, Fast Customer Service Response Cons Auto-redeeming sessions based on check-in are not offered. Happy to hear the company is looking into it. Wish there were another option to remove a package without deleting and giving credit only. For example, let's say a wrong package was selected but wasn't paid for due to an error by the front desk employee. If no payment was taken, and when the package is deleted, it auto puts a credit on the account the package is worth. Wish there were another way to delete the error transaction altogether without automatically giving an internal credit. Review Source R Reviewer Childcare Assistant Used the software for: 1-3 years ### "Childcare assistant" December 10, 2025 5.0 My overall experience with club automation has been grate for both me and my coworkers. We enjoy logging on and getting done what we need to everyday since it is easy to use. Pros I enjoy how simple it is to navigate in between tabs. This allows for organization in the workplace and with members. Cons The thing I like least would be the font size. I have to zoom in on my computer every time I open it up. If this is the only problem through, Ill take it! Review Source Abraham G. President Used the software for: 1-3 years ### "Club Automation Review" August 11, 2025 5.0 My overall experience with Club Automation has been very positive. It’s easy to use, cloud-based, and stable, with no lag when navigating links. The member app works well, and the Brivo 24/7 door access system is reliable, even without internet. Their U.S.-based customer service team is great to work with—responsive, friendly, and knowledgeable. While the CRM system could be stronger, improvements are underway. I already have access to the new scheduling system in beta, and it looks promising. It’s clear they are continuing to invest in the software, and those investments are making a noticeable difference in performance and usability. Pros Club Automation is easy to use, with a clean, intuitive interface that makes daily tasks simple. Because it’s cloud-based, I can access it anywhere, and it’s proven to be stable and reliable with no noticeable lag when navigating between links. The member app works well and offers a smooth user experience. The integrated Brivo 24/7 door access system has been rock-solid, continuing to work even when the internet is down, which gives me peace of mind. Cons The CRM system could be stronger, though it’s clear the team is actively making improvements. I already have access to the new scheduling system in beta, and once it’s fully rolled out, I expect it will be a great upgrade to the platform. Review Source R Reviewer Operations Superintendent Used the software for: 1-3 years ### "Club Automation is great!" July 1, 2025 5.0 We are happy we migrated to Club Automation. Club Automation is receptive to feedback and they have an exceptional customer service team. Whenever we have a question we don't have to wait for a response and the answer is very thorough. Thank you! Pros Club Automation improved our online membership sales tremendously. We have also gained better communication tools via email and text. Cons We want online booking to require payment immediately upon booking. We would like to have packages that can be auto billed monthly that are used to book in group x and not have to link an add-on to the customer profile in addition to having the auto billed package. Review Source R Reviewer Membership Coordinator Used the software for: Less than 1 year ### "Club Automation Review" May 4, 2025 4.0 I work in the membership department, and I feel that this is so much better of a platform to track and manage our members, types of memberships, and pulling out reports for budgeting. Pros It is efficient, up to date, and fairly easy to use once you figure out what you need, especially in the report area feature. Cons I wish changing a main member to a non-main member was a bit easier and did not require so many steps, I also feel that Family merging tools could be easier to do as well. Too many steps in order to remove duplicates. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Bad business. Bad contracts." March 11, 2025 1.0 After migrating to their platform it was terrible from day 1. Prior to migration they were nothing but helpful and friendly. Pros The software was more user friendly than other softwares we used. Cons Bad accounting in the software. Very buggy in general. The worst though was that even though we told them we weren't interested in long term contracts, that is all they do. When we sold the business, refused any data migration unless we paid 36 months of dues and merchant service fees (estimated). Total for that would have been $180,000. Never do business with these snakes. Review Source R Reviewer Club Manager Used the software for: Less than 1 year ### "Club Automation is a GAMECHANGER" May 22, 2025 5.0 Club Automation has been night and day difference, compared to our old system. Everything about CA has been faster, smarter, better processing, etc. Hands down the best system for our style of athletic club! Pros The support team - \[sensitive content hidden\] - have all been wonderful with their help and have helped us streamline our entire system. The fact that CA is on a browser is super helpful for us staffmembers when trying to use it from home, laptop, etc. Our old system Compete Jonas, was extremely slow, and CA is extremely fast- it's a game changer for our club!!! Cons The thing that I liked least about Club Automation is that our data, from our old software system, didn't transfer over as cleanly as we wanted. There was a good chunk of memberships that had payment information / card information inaccurate - which caused some difficulties for the first couple of weeks. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Stay away from Club Automation at all costs. Pen and paper is a more reliable solution." September 1, 2021 1.0 It took 6 month to on-board (which compared to Shapenet or ABC or Mind body is 3 x's as long) with several team re-shuffles. I spent 1000's of dollars having my team sit through redundant trainings only to run into obvious software break downs while the presenter was demonstrating how to use it. If you are even considering this software please give me a call and let me go into greater detail \[SENSITIVE CONTENT\] Pros They present a well rounded package with fluid tools and robust reporting. The exact opposite is true; the software is challenging to use, the reporting is confusing and incomplete with misleading data. the customer support is lost half the time and don't answer the phone the other half. Please don't use this software. Cons They lock you in to a 5 year contract so no matter how bad they perform you are on the hook. They have dozens of "known bugs" that you just have to deal with. thier PT and membership contracts are inflexible, they will randomly bill your members the wrong amount for no apparent reason. They will bill historically cancelled members that were dormant in your previous data but for some reason were reactivated by CA. DO NOT USE THIS SOFTWARE Review Source R Reviewer Owner Used the software for: Less than 1 year ### "STAY away!!! Run to ABC ignite!!!" October 6, 2025 1.0 This is the worst company to deal with They don’t know what they are doing as a company Pros This is a Frankenstein company Pieced together Cons Pricing terrible software terrible support Review Source Steve D. OWNer Used the software for: Less than 1 year ### "Implementation Disaster" January 18, 2021 1.0 I have been in hundreds of software, SaaS, and cloud services in corporate America. I can truly say this has been the most stressful and troubling implementation EVER! six months of poor customer service, unexpected charges, access issues Pros THe only good thing compared to ABC FInancial is it is truly web based. Other than that i would go back to ABC tomorrow Cons The data conversion the implementation the first billing the partners they use for CC processing and door access the ability to get local help for door access their customer support Review Source R Reviewer Tennis Director Used the software for: 3-5 years ### "Easy to use" April 22, 2025 5.0 Pros Intuitive interface and many options for helping manage our courts Cons Having to change password so frequently. Sometimes dont get email Review Source R Reviewer Personal trainer Used the software for: Less than 1 year ### "club automation feedback" April 15, 2025 4.0 good to use, maybe a little much of trying to navigate but overall a good tool Pros easy to use and helpful towards finding a solution. It was fast and efficient Cons too may options. A lot of different avenues. A little bit confusing trying to get where you want. Review Source R Reviewer Personal Trainer Used the software for: 1-3 years ### "Personal Triaier" January 22, 2025 5.0 Pros It has a very easy to use interface. It makes it easy to navigate. Cons As a personal trainer, I wish it was easier to find how many sessions are left in a package Review Source R Reviewer Manager Used the software for: 1-3 years ### "Streamlined Management with Club Automation: A User-Friendly Experience"" November 5, 2024 5.0 My overall experience with Club Automation has been generally positive. The platform is user-friendly and offers a comprehensive set of features that streamline operations. While there can be a learning curve and occasional glitches, the robust customer support helps address issues promptly. Overall, it effectively meets the needs of many clubs, making management easier and more efficient. Pros User-friendly interface Comprehensive features (scheduling, billing, member management) Mobile access for convenience Customizable options Strong customer support Cons Occasional Bugs: some times but it really not that bad Review Source R Reviewer Gym Owner Used the software for: Less than 1 year ### "Beware " August 27, 2021 1.0 Pros Nothing. There have been no pros to using this software. We previously used ABC, which was by far a better solution. Cons Club Automation is denying our gym to transfer service away from their software company based on a contract we signed that was falsely presented. We were told we would have online gym sign up, management of our member charges and accurate information storage and billing. They have not followed through with any of this. In addition, they are unable to provide support for us when needed via the helpline, seemingly due to lack of staffing. Our gym has lost many members due to billing issues with Club Automation. Members have been charged inaccurate prices and the company replies that they have no idea why it’s happening. Members are also not charged at all. We’ve had to audit the entire member list multiple times and inaccurate billing continues. Additionally, we have lost hundreds of hours of our (gym owner) lives and our staff time trying to resolve software glitch issues with our member information storage, management, payroll and billing. We have respectfully requested to transfer our member management and billing software to another company that can provide us with what we need, and Club Automation is refusing this reasonable request. Buyer beware. Review Source VR Verified Reviewer Finance Director Used the software for: 1-3 years ### "Pretty Happy" August 17, 2018 4.0 No software does all things for all clubs and overall I am happy with our choice of Club Automation as it does many of the things we need. Pros Initially the customer service felt very personal and the process of switching from our old software was handled very well. I appreciate the regular updates to fix bugs and add features. Cons After switching customer service reps multiple times through our 18 months we’ve lost the feel that our rep really knows and understands us. I was looking forward to the customizable reports but it’s not always intuitive which one you should start with to get the report you need. Review Source Jayne S. Group Fitness Instructor Used the software for: 3-5 years ### "Ease of Use for the End User" August 1, 2024 5.0 Overall it helps to plan for classes by knowing who and how many are registered. Pros As a group fitness instructor, I can see who has registered for class, and check them in as attended afterward. Cons It takes too many clicks to get to the class roster. Review Source R Reviewer Personal Trainer Used the software for: Less than 1 year ### "Efficient and effective!" August 1, 2024 4.0 Very good, learned it fast and am able to use it in my daily basis working Pros Simple to learn, easy interface, lots of features that make my life easier Cons Very slow on mobile devices, can sometimes be clunky at times Review Source R Reviewer Cooperized kids tecaher Used the software for: Less than 1 year ### "Good system to manage a large clientele " July 30, 2024 5.0 Pros I like how I can look a week out at the numbers for childcare. Cons I feel there's a lot of steps and a few things could be automated or made easier. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.