Who Uses This Software?

Any team that wants a simple way to manage tasks, issues, bugs, or other workflows.


Average Ratings

41 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • DoneDone
  • donedone.com
  • Founded 2007
  • United States

About DoneDone

The simplest issue tracking and task management software for teams from 2 to 200. Track tasks within your company or for your external clients and/or customers. DoneDone is loved by software teams, marketing teams, professional service firms, hiring managers, and customer support teams. Track bugs. Track tasks. Track projects. Track job applicants. Track client activities. Track tech support requests. Track customer service inquiries. Manage projects and customers all in one place!


DoneDone Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

DoneDone Reviews Recently Reviewed!


Great Project Communication and Tracking Tool

Jun 21, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to customize aspects that make sense for our organization or for the project in general...we didn't have to modify our way of discussing the project to fit within a cookie-cutter project management tool.

Cons: Searching for past projects is always a little cumbersome. Plus, I wish there was a way to "star" important aspects that can be referenced more easily later.

Overall: DoneDone has continued to be a great resource for us, and they have shown they are committed to enhancing their product.

Perfect for our Help Desk

Jul 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: DoneDone is straight forward to use and it was perfect for Public Issues, which we used as our HelpDesk communications utility.

Cons: Can not "claim" an issue when it comes in. It's automatically assigned to a specific person, who may or may not be there.

Overall: Worked perfectly for our organization. In fact, we've transitioned to DoneDone 2 and think this will allow us to be even more effective in serving our clients.

Simple, with a decent API

Jun 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We were able to use the API to build our own frontend to the system, so that our clients don't need a DD login to submit tickets to us, but can also track progress on their tickets.

Cons: The workflow isn't 100% clear, and it seems to have changed in the last year or so.

A Client Perspective

Jul 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: DoneDone is the issue tracking system used by the website design and development group that my university department hired for our website. As a client user of DoneDone I love the "transparency" of the DoneDone issue posting system: I can see the input and responses of everyone involved in tackling an issue, and I can add additional stakeholders as necessary. As a result, we are all always clear on who's doing what and the status of an issue. By comparison, the bug/issue tracking system that is used by my university's IT department is cumbersome, confusing, and non-transparent. The user experience is poor, and the complexity discourages me from reporting all but the most serious issues.

Cons: As a client user of the DoneDone software, I have no dislikes. It is a simple, clean user interface and interaction that nicely focuses the communication between the client team and the design/development team.

Overall: The design/development group we hired to build the website for our university department introduced us to DoneDone. During the design phase, between face-to-face working meetings, DoneDone proved to be an optimal platform to refined bite-sized design issues, and to keep everyone abreast of the emerging design. During the testing phase, DoneDone was a simple, transparent conduit of issues found and issues resolved. Currently, in the site maintenance phase, we, as clients, use DoneDone maybe a dozen or so times a year, and it is all just easy and straightforward.

Excellent excellent product

Jun 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this software on a daily basis - I manage all my tasks, queries and projects with ease. This is an incredible piece of software - it makes my life incredibly easy. I love the reporting and I love how easy the tasks are to manage. There is no way I could so my projects efficiently without Done done.

Cons: The only small issue I have is accessing the projects - if you have a large list of projects you always need to get back to the drop down to change between projects. It would be great ti hace a clickable menu on the side for ease of access

Overall: I could not imagine my business life without Done done - the best software I have ever discovered or used.

Simple and effective issue tracking

Jun 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how easy it is to use.

No confusing status or workflows, ability to manage users and access super easy. exports are helpful for reporting

Cons: Issue numbering across multiple projects - numbers are not unique across all projects - wish they were!

Overall: I have used DoneDone as a software project manager for years and recommend it to all I come in contact with. JIRA and other like systems over complicate matters and are not client/customer friendly interfaces at all.

DoneDone keeps it short and simple and helps me get work, DONE!

We use it for more than it's designed for

Jun 24, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used donedone for ticket management for several years for defect tracking. Some time ago we also started using it for software requirements and it works fairly well if you know the limitations and figure out work arounds.

Cons: The mobile app - I want it to remember that I filter to All tickets and not just my tickets everytime I log in. I have to change the filter everytime.

Allow us to add custom fields to the donedones.

Entire office loves Donedone

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Donedone is extremely easy to use.

2. Implementation was a breeze due to the public issues feature--the ability to open a ticket by simply sending an email was a game changer for our organization.

3. Affordable.

Cons: 1. Some public issues tickets get dropped if a lot of emails come in at the same time.

2. You can't have multiple fixers on one ticket. I need this!

Overall: Efficient and economical way to aggregate and triage requests.

Great software to keep track of your tasks

Jun 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, have been using it for more than 2 years

Cons: No integration with Microsoft Flows yet, we used to use Hipchat but now switched to Microsoft Teams

Overall: As more and more companies using office 365, integration with Microsoft Flows would be a great feature that will enable us to integrate with other tools such as Teams, Outlook..

Capterra loader

Essential to my business

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use for both me and my team. Everyone knows exactly where different projects stand. When something is fixed, we close it out, but all the information is archived.

Cons: The only thing I wish is that there was a link to jump to the bottom of long posts.

Easy to use and intuitive

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and modern user experience. Colour coding makes it easy to see priorities.

Cons: Lack of customisable workflows (I think that's coming in the new version though)

Overall: DoneDone helps our team track bugs and issues that relate you our SaaS platform. Everyone in the team finds it easy to use.

Great ticketing tool for features and bugs

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and clear UX. The latest version adds some useful features to an already fantastic product while not overwhelming the average user.

Cons: Nothing since they released v2. All the little niggles that were present in v1 have been resolved.

Good tracking software for daily support issues

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It a clean interface to keep abreast about the daily issues and a repository of old ones.

Cons: The "Search" capability is not very good.

Overall: Overall I am happy with the software. It gets my work done.

DoneDone Review

Jun 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We liket he ease of use and the affordable price.

Cons: Filters can be confusing and dont seems to always stick.

Overall: It has worked well for us as we've grown our business.

Perfect fit between Trello and Jira

Jul 03, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allows you to create issues and task for different team members with ease.

Cons: The reporting tool is not powerful enough to understand turn around time between different statuses.

Overall: we were able to use it across multiple teams without any issues or learning curve. Unlike jira anyone can start using all the features from day 1.

Good Application

Jul 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and issue tracking is way easier

Cons: I did not find any issues with it until now.

Overall: 10/10

Looking fwd to try Done Done 2

Jun 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to Use and Setup

Can Access on mobile

Cons: Some clients not receiving emails from Done Done, but i figure that's a problem on their end not Done Done

Overall: Great support. User friendly interface.

DoneDone is exactly what it says - a simple bug and issue tracker. I've found it very easy to use.

Mar 10, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The simplicity is the selling point and DoneDone's best feature. You add an issue, you assign it to someone, you write updates, you change the status. It doesn't include a bunch of options that most people don't need.

Cons: The price is, in my opinion, too high for the kind of small agency or software product it's aimed at. There are many self-hosted and DIY systems that do the same job for free.

Simple Yet Effetive Solution

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most is the ease of use of the product, also the UI is very upfront and you know what is going right then and there.

Cons: Being able to have multiples in the Texter/Fixer options.

Updates for user friendliness

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using this service from the past 8 months. I see lot of updates happened which understands user needs and flexibility.

Cons: Not seen in my work point of view. It's more efficient if we can get an application for mobile devices like android and Apple for real-time updates

Overall: I can say it was wonderful that we are using this application for our daily track

Simple & Easy to Use

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The UI is intuitive allowing most non-technical users to help provide feedback with minimal learning curve on using the software compare to many other options on the market.

Cons: None - Have wanted custom tags but since shipping there's not much else needed. Potentially an integration with MS Teams would be nice.

Overall: Definitely more enjoyable to log and fix bugs when using Donedone.

Capterra loader

Great tool for managing website build issues with clients

Jul 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy for clients to learn, understand and use.

Cons: Limited in project management features and ticket details to implement fix.

Overall: DoneDone has been a useful tool for us to use at Nuscreen to manage website build projects during the QA phase. DoneDone allows quick and easy collaboration between our developers and clients making it easy to track progress of any fixes being worked on.

Good issue management app

Jun 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive. Clean and effective UI. Easy to manage multi-team cross-vendor use.

Cons: Quoting code is not as easy as it should be.

Fills our needs.

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really nice to be able to collaborate with our clients in a shared environment for dealing with their issues. The UI is very straightforward and easy to use.

Cons: Wish you could drill down to multiple projects on the All Projects page vs All Projects or just one.

Overall: Fills the need in the organization for issue tracking.

DoneDone Review

Jul 03, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: DoneDone is easy to introduce to clients who might be overwhelmed by complexity.

Cons: Every time I need to add a new issue I find it challenging to figure out how. I usually wind up accidentally creating a new project instead of a new issue.

Overall: I have generally been satisfied with using DoneDone

Digital channel Experience designer

Jul 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - reply to mail

- copy paste

- task update

Cons: didnt search case id

no more.

Overall: Good

A great way to track issues

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: When relauching our website I was introduced to DoneDone and was very impressed by how it works, and how easy it is to use! I was so impressed that I bought it on to our company for internal use when testing our SaaS product. The price is awesome, too!

Cons: I haven't had much interaction with customer support, but when I did it was a tad slow and quite a bit of back and forth to get a resolution.

Testing simple tool

Jul 12, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I think tool was pretty simple to use and add bugs and mange status of each bugs. Buy it is good for small teams not for enterprise usage. We're different team working on different projects.

Cons: Missing thing's were like no agile flow, better summary report , integration with other tools like zira, trello or slack.

Overall: I would say 3 out of 5 , simple but not complete for all usage.

Easy to use,

Jun 30, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I had a very little experice with done done. only for writing thicket for one of our outsource companty.

so can not give you exact points.

but it is easy to fallow, use and taking reports.

Cons: I think screen design can be better. Also ( am not sure if it has. .. ) it can send auto generated daily reminders. like " you have 2 job wating your action " etc.

Good tool

Jun 23, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very organised and helps prioritizing bugs to fix

Cons: That there is no way to add comments directly on the platform you are QAing.

We use donedone for website QAing and we find it very hard to explain the bug in writing so we need to screenshot the problem and add explanation on the screen shot and then add it to the comment in donedone. I wish there was another way like Pastel...

New User

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the idea of this software. I think it is wonderful to be able to get escalated items in front of you and it is wonderful to be able to track the progress in one place.

Cons: I wish there were more status options. Sometimes research needs to be done, but the circumstance is still on hold. As well, if you could branch it off to another person for their own side of research notes to be entered, that would make it more of a team accountability tool. Right now it seems that all of the interaction being entered by one or two people, it is tedious with the other documentation processes we have to perform already.

Overall: I think it's a simple and needed tool regarding issues at hand.

It works when I need it to

Jun 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to access

Easy to use without any formal training

Great for cross team/company collaboration

Cons: not sure i can think of anything wrong but I am also not a power user; I only use this when people from the business side choose to reach out to our team with the tool.

Overall: Great!

Easy Software that teams enjoy using

Jun 28, 2019
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My team likes it, there is no ramp up time and its very simple to export all the ticket details, plus Slack integration

Cons: Because none of the drop down menus are customizable and because its not possible to create categories for disposition, reason codes, etc I'm going to have to cancel it.

Overall: Loved it for what it is, but we have outgrown it rather quickly bc its too rigid :(

Awesome tool for Project Management.

Jun 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great workflow for tracking Bugs and tasks.

Nice tool for Project Management.

Performance of the application is good.

Cons: The UI of the application should be more intitutive.

Overall: I would like to recommend this tool to everyone for Project Management.

Done Done is very easy to use

Jul 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The issue tracking feature and its compatibility

Cons: there is nothing which is not good about this software

Overall: It is very good for Software professionals

Useful

Jun 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeping track with projects and following with different tickets.

Cons: I do not have any suggestions regarding improvement for the software.

Communications Manager

Jun 30, 2019
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The detail that can be included when creating a new ticket

Cons: That you multi select and close a number of tickets

Overall: Once central tracking tool for content management

I've never had a problem

Jun 28, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's solves the problem for trying to get information to our web developers and making sure tasks get DONE!

Cons: The way projects/clients are filtered/laid out.

No calendar preview for due dates or due date reminders for the task creator.

Overall: GREAT.

Done Done Review

Jun 28, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The ability to communicate completely through the software without having to rely on other apps.

Cons: Interface wasn't the most straightforward, was somewhat difficult to work with when it came to a large team across various departments.

Steph's honest review

Jul 03, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's real time.

You can differentiate each person and their role

You are able to assign tasks to each other

You are attach items

Cons: It was hard to see what was the new comments and which were gold

Super Easy

Jun 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Intuitive and good updates. I really enjoy the ease of use.

Cons: Nothing . All and all a very good platform.

Overall: Website maintenance