--- title: "DoneDone Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DoneDone Software - reviews, pricing plans, popular comparisons to other Task Management products and more." source_url: "https://www.capterra.com/p/130775/DoneDone/" page_type: "product" language: "en" --- # DoneDone Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DoneDone ## What is DoneDone? Loved by marketing, product, development, construction and real estate teams alike. DoneDone brings task management and client communication under one roof for better collaboration. Throw away your sticky notes. Say goodbye to overly complicated Gantt charts. Track tasks. Squash bugs. Talk to clients. Get work done. When the planning is over, get your work done with DoneDone. It's the simplest issue tracking, task management, and help desk tool for teams. ## What is DoneDone used for? [Task Management](https://www.capterra.com/task-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/) Top alternative Featured Overall rating Based on 50 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price $5 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DoneDone?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://donedone.com&name=DoneDone) ## DoneDone Overview Updated August 2026 AI summary DoneDone is a cloud-based solution for task management, issue tracking, and bug tracking, serving businesses of all sizes. It offers assignment management, prioritization, workflow management, and a dashboard for team oversight. With additional features like @mentions, alerts, email ticket management, and mobile access, DoneDone supports collaborative work and visibility across projects and requests. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DoneDone 4.6 (50) VS. [4.5 (829)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price $5 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (50) Ease Of Use 4.1 (759) Value For Money 4.4 (37) Value For Money 4.2 (539) Customer Service 4.3 (32) Customer Service 4.3 (549) ## DoneDone alternatives [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (3,039)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about DoneDone Overview ### Which roles and teams benefit most from DoneDone? DoneDone is most used by developers, engineering leads, and business analysts who need to track bugs, manage tasks, and keep issue resolution organized. Marketing, communications, and content teams use it to coordinate campaigns and requests, while operations leaders and executives rely on it for workflow visibility, accountability, and cross-team follow-through. Answer based on 50 reviews Overview ### What company size and specific industries is DoneDone built for? DoneDone is designed for small to mid-sized teams that need a simple way to manage tasks, communicate with customers, and complete work. It is not tied to a specific industry, so it can fit service businesses, support teams, and other groups that want straightforward task and customer communication management. Features and Usability ### What are the key features of DoneDone? DoneDone includes core issue tracking tools like bug tracking, issue tracking, ticket management, and task management, plus prioritization for organizing work. Differentiating features include @mentions and a mobile app, while commonly used workflow features cover assignment management, alerts/escalation, dashboards, reporting, and project-level access controls for cross-team collaboration. Answer based on 30 reviews Pricing ### How much does it cost and what fees or limitations are included? DoneDone starts at $5 per user/month for the Collaborate plan and $10 per user/month for Outreach. Both plans require no credit card, and a free trial is available. Collaborate includes unlimited projects, while Outreach adds unlimited mailboxes, saved replies, auto-responder, and office hours. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does DoneDone integrate with? DoneDone integrates with 5 third-party tools, including GitHub, Google Drive, Harvest, Slack, and Zapier. These integrations cover development, file storage, time tracking, team communication, and broader app connectivity. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does DoneDone offer? DoneDone provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs for learning the product and reviewing common tasks at a self-paced pace. Answer based on 2 reviews Getting Started and Support ### What customer support options does DoneDone offer, and how do users rate the experience? DoneDone offers email/help desk support, an FAQ/forum, and a knowledge base. Users often describe the support experience around the product as clear and easy to follow, especially for client communication, but direct support interactions get mixed feedback, with some reporting slow responses, repeated back-and-forth, and frustrating account-resolution issues. Answer based on 10 reviews Features and Usability ### How well does DoneDone handle bug and issue tracking? DoneDone makes bug and issue tracking clear and easy for many teams, especially web, SaaS, and client-facing groups. It supports assignments, status updates, comments, and email-based tickets well, though some users want better QA annotation tools, clearer workflows, stronger filters, and more flexible assignment options for incoming issues. Answer based on 30 reviews Features and Usability ### Is DoneDone easy to use for teams and clients? DoneDone keeps day-to-day ticket and task management simple for both internal teams and external clients. Small businesses, project managers, and cross-company teams often find the interface clear and easy to learn, though some users mention limits around comment visibility, code formatting, and adding context during QA discussions. Answer based on 17 reviews ## Features AI summary Based on 23,337 Task Management reviews Capterra data shows that buyers of Task Management software rank the following features as their top priorities: - **Task Scheduling** (**46%** of reviewers rated this feature as critical) - **Task Editing** (**44%**) - **Workflow Management** (**49%**) DoneDone includes **Workflow Management**. However, it does not offer **Task Scheduling** or **Task Editing**. Its **Workflow Management** capabilities help teams organize tasks across defined processes, keep work moving through each stage, and maintain better visibility into progress, helping businesses coordinate day-to-day execution more effectively. Workflow Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Ticket Management 4.8 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Knowledge Base Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Alerts/Escalation 4.5 (2) 150.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Audit Trail 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Backlog Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. DoneDone 17 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Alerts/Escalation: System alerts about the need to escalate an issue or request - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bug Tracking: Monitor and track bugs and issues in the system. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Recurring Issues: Set an issue to repeat - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (50) 4.1 Based on 50 reviews ## Pricing Value for money 4.4 (37) Free Trial [View pricing plan details](https://www.capterra.com/p/130775/DoneDone/pricing/) Collaborate $5.00 Per User,Per Month It includes: - API Access - Custom Workflows - Due Dates - File Attachments - Free Email Support - Hourly Data Backups - Integrations - Kanban - Project/Task/Team Reporting - SSL and Data Encryption - Task Description Templates - Unlimited Projects Outreach $10.00 Per User,Per Month It includes: - API Access - Auto-Responder - Conversation Reporting - Custom Workflows - Due Dates - File Attachments - Free Email Support - Hourly Data Backups - Integrations - Kanban - Office Hours - Project/Task/Team Reporting - Saved Replies - SSL and Data Encryption - Task Description Templates - Unlimited Mailboxes - Unlimited Projects Value for money 4.4 (37) 4.4 Based on 37 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Harvest](https://www.capterra.com/p/75598/Harvest/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (32) 4.3 Based on 32 reviews ## User reviews Overall rating 4.6 Based on 50 reviews Filter by rating 5(33) 4(13) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent JK Jonathan K. ceo Computer Software ### "Bad customer service, we feel stolen from" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 20, 2023 From hundreds of purchased softwares over the year this was the worst experience, not customer oriented at all Pros Simple ui, the few features that are avalible work flawlessly Cons Very bad customer experience, we paid for a lifetime membership and they won't let us redeem the codes that didn't get added when purchasing. So basically they stole from us. I do not recommend this product at all, very slow development times and not customer oriented - look elsewhere!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Systems Manager Education Management ### "DoneDone - Easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 29, 2022 We're very pleased with DoneDone. Recently we integrated a support email address to a DoneDone Project. Since our customers already have a support email address they use there was no need to have our customers use a different email address. DoneDone will create a new Issue for each new incoming email. Issues are assigned to a Fixer and a Tester. A user can send email replies to the original 'poster' as well as adding internal notes to the Issue. Priority and Status can be changed by a user with necessary permissions assigned to a Project. Pros The web based system is easy to use and has a straight forward user interface. Cons Right now I don't have access to the newer DoneDone 2 using my existing credentials. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Associate Automotive ### "Great Task management software for teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 25, 2022 Pros What I liked most about the software is that I am able to see the status of every invoice/purchase orders from our customers by including it in our process workflow. Cons What I liked least about this software is that it can't import to excel a summary that I wanted to but for the price it is completely acceptable. Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reasons for choosing DoneDone Scalable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Coen V. HEAD OF KEINBOCK. Hospitality ### "Personal Task Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 6, 2021 I switched from notion although notion has better functionalities if one bothers to deeply understand notion. In my case done done has a more beautiful interface which makes it more fun to use. I occasionally switch between those two but see myself moving all in to done done for managing my tasks soon. DoneDone has improved a lot and came with extra feature. I do hope that will will implement more project related features as well. They started out well with the newly implemented Kanban boards. Pros Beautiful UI combined with advanced task management. I loved its easy implementation within my workflow but simply creating tasks. Customised tagging and tables for own kanban boards are also a must for me. Thankfully it has since implemented. You even can set reminders for your self and your team when a task is due. Cons Sometimes I feel myself missing some features for project and task management. There should be more improvement regarding that. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Easier use case Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ardita S. Customer Service Representative Banking ### "Can be very helpful to your business ." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 9, 2021 We have been trying out DoneDone a a new ticketing system and so far so good . Pros The email follow up option is very useful and gets a lot of usage from me . The Overview is concise and easy to comprehend . You can prioritize tickets and give them deadlines . Cons If too many tickets add up ,the interface gets confusing and hard to manage . It can be hard to find the exact content you need via the search . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Amaya A. Senior Quality Engineer Computer Software ### "Easy task Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 8, 2021 Very good, simple and nice. Can get your work done. We are a start up and it serves our requirements the way we want. Pros Easy handling Easy to understand the flow Not complicated Can save time worth the price Cons Better if we had few more options and a dashboard where we can see the overall progress of all the tasks at once in a graphical manner. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Antonio R. Web developer Information Technology and Services ### "Amazing for product management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 1, 2021 In general is a very good platform and I like it, in the future it would be great to have an easier way of seeing monthly tasks Pros Is very easy to use, have integrations with another platforms and makers easier to handle tasks Cons For some reason every time I go to the Task menu option, it takes me to all the task for every one, but most of the time, I just want to see my own tasks Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Alex R. D Store Analyst Food & Beverages ### "Very easy to use and great to manage multiple teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 26, 2021 Pros We use this software to manage multiple external teams across projects. Really easy to use and reallocate tasks and priorities as needed. It also eliminates the need for multiple meetings each week due to the clarity on what needs to be done. Cons There is no ability to add in 'length of time to complete task' to help others understand the time that each task takes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Adam K. Senior Engineer Information Technology and Services ### "Plug and play" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 26, 2021 Pros We needed a tool to manage customer service tickets that we received on a shared email inbox and found that DoneDone did the job perfectly. It took less than a day to setup and handle our first tickets. Cons The only feature we still miss is that incomings tickets don't provide our customers the context they need when they receive a reply. There are no historical messages that they can see as reference. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RL Robert L. Product Manager E-Learning ### "Perfect for internal bugfixes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 25, 2020 We are using DoneDone to track status of issues in our SaaS product. Service management team creates new tickets and assigns them to the relevant team member, who then updates ticket status, once progress is made. This works perfectly for our internal bug fixing process. Pros We enjoy using DoneDones because it's very user-friendly. It's very easy to find issues, filter by key terms, create new issues and communicate with team members. Cons We haven't so far found anything that we don't like. Perhaps we could benefit from havinf additional notifications for overdue issues or tickets that have not been updated for a long time. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130775/DoneDone/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.