# DoneDone Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DoneDone Software - reviews, pricing plans, popular comparisons to other Task Management products and more. Source: https://www.capterra.com/p/130775/DoneDone --- # DoneDone Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DoneDone ## What is DoneDone? Loved by marketing, product, development, construction and real estate teams alike. DoneDone brings task management and client communication under one roof for better collaboration. Throw away your sticky notes. Say goodbye to overly complicated Gantt charts. Track tasks. Squash bugs. Talk to clients. Get work done. When the planning is over, get your work done with DoneDone. It's the simplest issue tracking, task management, and help desk tool for teams. ## What is DoneDone used for? [Task Management](https://www.capterra.com/task-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/) Top alternative Featured Overall rating Based on 50 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price $5 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DoneDone?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://donedone.com&name=DoneDone) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DoneDone 4.6 (50) VS. [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting Price $5 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (50) Ease Of Use 4.5 (285) Value For Money 4.4 (37) Value For Money 4.1 (214) Customer Service 4.3 (32) Customer Service 4.4 (227) ## DoneDone alternatives [4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (513)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (2,960)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.8 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Knowledge Base Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Alerts/Escalation 4.5 (2) 150.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Workflow Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Audit Trail 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Backlog Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. DoneDone 17 features An @mention is a way to tag or notify a specific person about a message/post System alerts about the need to escalate an issue or request Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Monitor and track bugs and issues in the system. Assembly of graphs and charts for visualizing and tracking statistics/metrics Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Set an issue to repeat Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (50) 4.1 Based on 50 reviews ## Pricing Value for money 4.4 (37) Free Trial [View pricing plan details](https://www.capterra.com/p/130775/DoneDone/pricing/) Collaborate $5.00 Per User,Per Month It includes: - API Access - Custom Workflows - Due Dates - File Attachments - Free Email Support - Hourly Data Backups - Integrations - Kanban - Project/Task/Team Reporting - SSL and Data Encryption - Task Description Templates - Unlimited Projects Outreach $10.00 Per User,Per Month It includes: - API Access - Auto-Responder - Conversation Reporting - Custom Workflows - Due Dates - File Attachments - Free Email Support - Hourly Data Backups - Integrations - Kanban - Office Hours - Project/Task/Team Reporting - Saved Replies - SSL and Data Encryption - Task Description Templates - Unlimited Mailboxes - Unlimited Projects Value for money 4.4 (37) 4.4 Based on 37 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Harvest](https://www.capterra.com/p/75598/Harvest/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (32) 4.3 Based on 32 reviews ## User reviews Overall rating 4.6 Based on 50 reviews Filter by rating 5(33) 4(13) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent JK Jonathan K. ceo Computer Software ### "Bad customer service, we feel stolen from" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 20, 2023 From hundreds of purchased softwares over the year this was the worst experience, not customer oriented at all Pros Simple ui, the few features that are avalible work flawlessly Cons Very bad customer experience, we paid for a lifetime membership and they won't let us redeem the codes that didn't get added when purchasing. So basically they stole from us. I do not recommend this product at all, very slow development times and not customer oriented - look elsewhere!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Systems Manager Education Management ### "DoneDone - Easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 29, 2022 We're very pleased with DoneDone. Recently we integrated a support email address to a DoneDone Project. Since our customers already have a support email address they use there was no need to have our customers use a different email address. DoneDone will create a new Issue for each new incoming email. Issues are assigned to a Fixer and a Tester. A user can send email replies to the original 'poster' as well as adding internal notes to the Issue. Priority and Status can be changed by a user with necessary permissions assigned to a Project. Pros The web based system is easy to use and has a straight forward user interface. Cons Right now I don't have access to the newer DoneDone 2 using my existing credentials. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Associate Automotive ### "Great Task management software for teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 25, 2022 Pros What I liked most about the software is that I am able to see the status of every invoice/purchase orders from our customers by including it in our process workflow. Cons What I liked least about this software is that it can't import to excel a summary that I wanted to but for the price it is completely acceptable. Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reasons for choosing DoneDone Scalable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Coen V. HEAD OF KEINBOCK. Hospitality ### "Personal Task Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 6, 2021 I switched from notion although notion has better functionalities if one bothers to deeply understand notion. In my case done done has a more beautiful interface which makes it more fun to use. I occasionally switch between those two but see myself moving all in to done done for managing my tasks soon. DoneDone has improved a lot and came with extra feature. I do hope that will will implement more project related features as well. They started out well with the newly implemented Kanban boards. Pros Beautiful UI combined with advanced task management. I loved its easy implementation within my workflow but simply creating tasks. Customised tagging and tables for own kanban boards are also a must for me. Thankfully it has since implemented. You even can set reminders for your self and your team when a task is due. Cons Sometimes I feel myself missing some features for project and task management. There should be more improvement regarding that. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Easier use case Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ardita S. Customer Service Representative Banking ### "Can be very helpful to your business ." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 9, 2021 We have been trying out DoneDone a a new ticketing system and so far so good . Pros The email follow up option is very useful and gets a lot of usage from me . The Overview is concise and easy to comprehend . You can prioritize tickets and give them deadlines . Cons If too many tickets add up ,the interface gets confusing and hard to manage . It can be hard to find the exact content you need via the search . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Amaya A. Senior Quality Engineer Computer Software ### "Easy task Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 8, 2021 Very good, simple and nice. Can get your work done. We are a start up and it serves our requirements the way we want. Pros Easy handling Easy to understand the flow Not complicated Can save time worth the price Cons Better if we had few more options and a dashboard where we can see the overall progress of all the tasks at once in a graphical manner. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Antonio R. Web developer Information Technology and Services ### "Amazing for product management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 1, 2021 In general is a very good platform and I like it, in the future it would be great to have an easier way of seeing monthly tasks Pros Is very easy to use, have integrations with another platforms and makers easier to handle tasks Cons For some reason every time I go to the Task menu option, it takes me to all the task for every one, but most of the time, I just want to see my own tasks Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Alex R. D Store Analyst Food & Beverages ### "Very easy to use and great to manage multiple teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 26, 2021 Pros We use this software to manage multiple external teams across projects. Really easy to use and reallocate tasks and priorities as needed. It also eliminates the need for multiple meetings each week due to the clarity on what needs to be done. Cons There is no ability to add in 'length of time to complete task' to help others understand the time that each task takes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Adam K. Senior Engineer Information Technology and Services ### "Plug and play" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 26, 2021 Pros We needed a tool to manage customer service tickets that we received on a shared email inbox and found that DoneDone did the job perfectly. It took less than a day to setup and handle our first tickets. Cons The only feature we still miss is that incomings tickets don't provide our customers the context they need when they receive a reply. There are no historical messages that they can see as reference. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RL Robert L. Product Manager E-Learning ### "Perfect for internal bugfixes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 25, 2020 We are using DoneDone to track status of issues in our SaaS product. Service management team creates new tickets and assigns them to the relevant team member, who then updates ticket status, once progress is made. This works perfectly for our internal bug fixing process. Pros We enjoy using DoneDones because it's very user-friendly. It's very easy to find issues, filter by key terms, create new issues and communicate with team members. Cons We haven't so far found anything that we don't like. Perhaps we could benefit from havinf additional notifications for overdue issues or tickets that have not been updated for a long time. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130775/DoneDone/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)