DoneDone

DoneDone


4.5 / 5
3 reviews

Who Uses This Software?

Any team that wants a simple way to manage tasks, issues, bugs, or other workflows.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • DoneDone
  • www.getdonedone.com
  • Founded 2007
  • United States

About DoneDone

The simplest issue tracking and task management software for teams from 2 to 200. Track tasks within your company or for your external clients and/or customers. DoneDone is loved by software teams, marketing teams, professional service firms, hiring managers, and customer support teams. Track bugs. Track tasks. Track projects. Track job applicants. Track client activities. Track tech support requests. Track customer service inquiries. Keep track of everything and get things done!


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DoneDone Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management

DoneDone Reviews Recently Reviewed!


Entire office loves Donedone

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. Donedone is extremely easy to use.

2. Implementation was a breeze due to the public issues feature--the ability to open a ticket by simply sending an email was a game changer for our organization.

3. Affordable.

Cons: 1. Some public issues tickets get dropped if a lot of emails come in at the same time.

2. You can't have multiple fixers on one ticket. I need this!

Overall: Efficient and economical way to aggregate and triage requests.

DoneDone is exactly what it says - a simple bug and issue tracker. I've found it very easy to use.

Mar 10, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The simplicity is the selling point and DoneDone's best feature. You add an issue, you assign it to someone, you write updates, you change the status. It doesn't include a bunch of options that most people don't need.

Cons: The price is, in my opinion, too high for the kind of small agency or software product it's aimed at. There are many self-hosted and DIY systems that do the same job for free.

A great way to track issues

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: When relauching our website I was introduced to DoneDone and was very impressed by how it works, and how easy it is to use! I was so impressed that I bought it on to our company for internal use when testing our SaaS product. The price is awesome, too!

Cons: I haven't had much interaction with customer support, but when I did it was a tad slow and quite a bit of back and forth to get a resolution.