# DoneDone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DoneDone the right Task Management solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130775/DoneDone/reviews --- DoneDone 4.6 (50) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DoneDone Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews Coën V HEAD OF KEINBOCK.Hospitality, Self-employedUsed the software for: Less than 6 months. “In my case done done has a more beautiful interface which makes it more fun to use.“ November 6, 2021 JK Jonathan K ceoComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “So basically they stole from us.“ September 20, 2023 AS Ardita S Customer Service RepresentativeBanking, 10,001+ employeesUsed the software for: Less than 6 months. “The email follow up option is very useful and gets a lot of usage from me .“ July 9, 2021 PH Phillip H Systems ManagerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “Right now I don't have access to the newer DoneDone 2 using my existing credentials.“ September 29, 2022 AK Adam K Senior EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It took less than a day to setup and handle our first tickets.“ May 26, 2021 AS Ardita S Customer Service RepresentativeBanking, 10,001+ employeesUsed the software for: Less than 6 months. “If too many tickets add up ,the interface gets confusing and hard to manage .“ July 9, 2021 Coën V HEAD OF KEINBOCK.Hospitality, Self-employedUsed the software for: Less than 6 months. “They started out well with the newly implemented Kanban boards.“ November 6, 2021 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Quality Engineer Retail Used the software for: 6-12 months ### "It works when I need it to" June 28, 2019 4.0 Great! Pros Easy to access Easy to use without any formal training Great for cross team/company collaboration Cons not sure i can think of anything wrong but I am also not a power user; I only use this when people from the business side choose to reach out to our team with the tool. Review Source RL Robert L. Product Manager E-Learning Used the software for: 2+ years ### "Perfect for internal bugfixes" February 25, 2020 5.0 We are using DoneDone to track status of issues in our SaaS product. Service management team creates new tickets and assigns them to the relevant team member, who then updates ticket status, once progress is made. This works perfectly for our internal bug fixing process. Pros We enjoy using DoneDones because it's very user-friendly. It's very easy to find issues, filter by key terms, create new issues and communicate with team members. Cons We haven't so far found anything that we don't like. Perhaps we could benefit from havinf additional notifications for overdue issues or tickets that have not been updated for a long time. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source KL Kathleen L. VP, Customers & Partners Information Technology and Services Used the software for: 6-12 months ### "Easy Software that teams enjoy using" June 28, 2019 3.0 Loved it for what it is, but we have outgrown it rather quickly bc its too rigid :( Pros My team likes it, there is no ramp up time and its very simple to export all the ticket details, plus Slack integration Cons Because none of the drop down menus are customizable and because its not possible to create categories for disposition, reason codes, etc I'm going to have to cancel it. Review Source TR Todd R. Web & Media Specialist Higher Education Used the software for: 2+ years ### "A Client Perspective" July 3, 2019 5.0 The design/development group we hired to build the website for our university department introduced us to DoneDone. During the design phase, between face-to-face working meetings, DoneDone proved to be an optimal platform to refined bite-sized design issues, and to keep everyone abreast of the emerging design. During the testing phase, DoneDone was a simple, transparent conduit of issues found and issues resolved. Currently, in the site maintenance phase, we, as clients, use DoneDone maybe a dozen or so times a year, and it is all just easy and straightforward. Pros DoneDone is the issue tracking system used by the website design and development group that my university department hired for our website. As a client user of DoneDone I love the "transparency" of the DoneDone issue posting system: I can see the input and responses of everyone involved in tackling an issue, and I can add additional stakeholders as necessary. As a result, we are all always clear on who's doing what and the status of an issue. By comparison, the bug/issue tracking system that is used by my university's IT department is cumbersome, confusing, and non-transparent. The user experience is poor, and the complexity discourages me from reporting all but the most serious issues. Cons As a client user of the DoneDone software, I have no dislikes. It is a simple, clean user interface and interaction that nicely focuses the communication between the client team and the design/development team. Review Source JA Judy A. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Excellent excellent product" June 29, 2019 5.0 I could not imagine my business life without Done done - the best software I have ever discovered or used. Pros I use this software on a daily basis - I manage all my tasks, queries and projects with ease. This is an incredible piece of software - it makes my life incredibly easy. I love the reporting and I love how easy the tasks are to manage. There is no way I could so my projects efficiently without Done done. Cons The only small issue I have is accessing the projects - if you have a large list of projects you always need to get back to the drop down to change between projects. It would be great ti hace a clickable menu on the side for ease of access Review Source GB Grant B. Manager of Technology & Member Services Real Estate Used the software for: 2+ years ### "Perfect for our Help Desk" July 3, 2019 5.0 Worked perfectly for our organization. In fact, we've transitioned to DoneDone 2 and think this will allow us to be even more effective in serving our clients. Pros DoneDone is straight forward to use and it was perfect for Public Issues, which we used as our HelpDesk communications utility. Cons Can not "claim" an issue when it comes in. It's automatically assigned to a specific person, who may or may not be there. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Too pricy for our requirements. Review Source EJ Elyse J. Software Project Manager Computer Software Used the software for: 2+ years ### "Simple and effective issue tracking" June 24, 2019 5.0 I have used DoneDone as a software project manager for years and recommend it to all I come in contact with. JIRA and other like systems over complicate matters and are not client/customer friendly interfaces at all. DoneDone keeps it short and simple and helps me get work, DONE! Pros Love how easy it is to use. No confusing status or workflows, ability to manage users and access super easy. exports are helpful for reporting Cons Issue numbering across multiple projects - numbers are not unique across all projects - wish they were! Review Source AO Andrew O. Developer Marketing and Advertising Used the software for: 2+ years ### "Simple, with a decent API" June 21, 2019 4.0 Pros We were able to use the API to build our own frontend to the system, so that our clients don't need a DD login to submit tickets to us, but can also track progress on their tickets. Cons The workflow isn't 100% clear, and it seems to have changed in the last year or so. Review Source WR WorkN R. CEO Computer Software Used the software for: 2+ years ### "We use it for more than it's designed for" June 24, 2019 4.0 Pros We have used donedone for ticket management for several years for defect tracking. Some time ago we also started using it for software requirements and it works fairly well if you know the limitations and figure out work arounds. Cons The mobile app - I want it to remember that I filter to All tickets and not just my tickets everytime I log in. I have to change the filter everytime. Allow us to add custom fields to the donedones. Review Source AA Amaya A. Senior Quality Engineer Computer Software Used the software for: 6-12 months ### "Easy task Management" June 8, 2021 5.0 Very good, simple and nice. Can get your work done. We are a start up and it serves our requirements the way we want. Pros Easy handling Easy to understand the flow Not complicated Can save time worth the price Cons Better if we had few more options and a dashboard where we can see the overall progress of all the tasks at once in a graphical manner. Review Source AC Akhil C. Software Engineer Computer Software Used the software for: 6-12 months ### "Updates for user friendliness" June 21, 2019 5.0 I can say it was wonderful that we are using this application for our daily track Pros I have been using this service from the past 8 months. I see lot of updates happened which understands user needs and flexibility. Cons Not seen in my work point of view. It's more efficient if we can get an application for mobile devices like android and Apple for real-time updates Review Source DW Dennis W. Associate Marketing Director Performing Arts Used the software for: 1-2 years ### "Good issue management app" June 29, 2019 5.0 Pros Intuitive. Clean and effective UI. Easy to manage multi-team cross-vendor use. Cons Quoting code is not as easy as it should be. Review Source AK Adam K. Senior Engineer Information Technology and Services Used the software for: Less than 6 months ### "Plug and play" May 26, 2021 5.0 Pros We needed a tool to manage customer service tickets that we received on a shared email inbox and found that DoneDone did the job perfectly. It took less than a day to setup and handle our first tickets. Cons The only feature we still miss is that incomings tickets don't provide our customers the context they need when they receive a reply. There are no historical messages that they can see as reference. Review Source ND Nikhil D. Business analyst Computer Software Used the software for: Less than 6 months ### "Testing simple tool" July 13, 2019 4.0 I would say 3 out of 5 , simple but not complete for all usage. Pros I think tool was pretty simple to use and add bugs and mange status of each bugs. Buy it is good for small teams not for enterprise usage. We're different team working on different projects. Cons Missing thing's were like no agile flow, better summary report , integration with other tools like zira, trello or slack. Review Source NS Nichole S. Community Manager Real Estate Used the software for: Less than 6 months ### "New User" June 21, 2019 5.0 I think it's a simple and needed tool regarding issues at hand. Pros I love the idea of this software. I think it is wonderful to be able to get escalated items in front of you and it is wonderful to be able to track the progress in one place. Cons I wish there were more status options. Sometimes research needs to be done, but the circumstance is still on hold. As well, if you could branch it off to another person for their own side of research notes to be entered, that would make it more of a team accountability tool. Right now it seems that all of the interaction being entered by one or two people, it is tedious with the other documentation processes we have to perform already. Review Source KV Katie V. Finance Manager Banking Used the software for: 6-12 months ### "Useful " June 21, 2019 4.0 Pros Keeping track with projects and following with different tickets. Cons I do not have any suggestions regarding improvement for the software. Review Source BA Brian A. Marketing Director Retail Used the software for: Less than 6 months ### "Super Easy" June 28, 2019 5.0 Website maintenance Pros Intuitive and good updates. I really enjoy the ease of use. Cons Nothing . All and all a very good platform. Review Source Coën V. HEAD OF KEINBOCK. Hospitality Used the software for: Less than 6 months ### "Personal Task Management" November 6, 2021 5.0 I switched from notion although notion has better functionalities if one bothers to deeply understand notion. In my case done done has a more beautiful interface which makes it more fun to use. I occasionally switch between those two but see myself moving all in to done done for managing my tasks soon. DoneDone has improved a lot and came with extra feature. I do hope that will will implement more project related features as well. They started out well with the newly implemented Kanban boards. Pros Beautiful UI combined with advanced task management. I loved its easy implementation within my workflow but simply creating tasks. Customised tagging and tables for own kanban boards are also a must for me. Thankfully it has since implemented. You even can set reminders for your self and your team when a task is due. Cons Sometimes I feel myself missing some features for project and task management. There should be more improvement regarding that. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Easier use case Review Source AF Adam F. Director of Multimedia Technology Entertainment Used the software for: 2+ years ### "Great Project Communication and Tracking Tool" June 21, 2019 4.0 DoneDone has continued to be a great resource for us, and they have shown they are committed to enhancing their product. Pros The ability to customize aspects that make sense for our organization or for the project in general...we didn't have to modify our way of discussing the project to fit within a cookie-cutter project management tool. Cons Searching for past projects is always a little cumbersome. Plus, I wish there was a way to "star" important aspects that can be referenced more easily later. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Cost was the biggest factor, but functionality was just as important. Review Source VR Verified Reviewer Technical Support Information Technology and Services Used the software for: 2+ years ### "Great software to keep track of your tasks" June 22, 2019 5.0 As more and more companies using office 365, integration with Microsoft Flows would be a great feature that will enable us to integrate with other tools such as Teams, Outlook.. Pros Easy to use, have been using it for more than 2 years Cons No integration with Microsoft Flows yet, we used to use Hipchat but now switched to Microsoft Teams Review Source Lisa Baggerman H. Owner Defense & Space Used the software for: 2+ years ### "Essential to my business" June 21, 2019 5.0 Pros It's easy to use for both me and my team. Everyone knows exactly where different projects stand. When something is fixed, we close it out, but all the information is archived. Cons The only thing I wish is that there was a link to jump to the bottom of long posts. Review Source VR Verified Reviewer Email Marketing Specialist Used the software for: 2+ years ### "DoneDone is exactly what it says - a simple bug and issue tracker. I've found it very easy to use. " March 10, 2018 4.0 Pros The simplicity is the selling point and DoneDone's best feature. You add an issue, you assign it to someone, you write updates, you change the status. It doesn't include a bunch of options that most people don't need. Cons The price is, in my opinion, too high for the kind of small agency or software product it's aimed at. There are many self-hosted and DIY systems that do the same job for free. Review Source JK Jonathan K. ceo Computer Software Used the software for: 1-2 years ### "Bad customer service, we feel stolen from" September 20, 2023 2.0 From hundreds of purchased softwares over the year this was the worst experience, not customer oriented at all Pros Simple ui, the few features that are avalible work flawlessly Cons Very bad customer experience, we paid for a lifetime membership and they won't let us redeem the codes that didn't get added when purchasing. So basically they stole from us. I do not recommend this product at all, very slow development times and not customer oriented - look elsewhere!! Review Source Meg B. Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Great tool for managing website build issues with clients " July 8, 2019 5.0 DoneDone has been a useful tool for us to use at Nuscreen to manage website build projects during the QA phase. DoneDone allows quick and easy collaboration between our developers and clients making it easy to track progress of any fixes being worked on. Pros It's easy for clients to learn, understand and use. Cons Limited in project management features and ticket details to implement fix. Review Source VR Verified Reviewer Associate Automotive Used the software for: Less than 6 months ### "Great Task management software for teams" January 25, 2022 5.0 Pros What I liked most about the software is that I am able to see the status of every invoice/purchase orders from our customers by including it in our process workflow. Cons What I liked least about this software is that it can't import to excel a summary that I wanted to but for the price it is completely acceptable. Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing DoneDone Scalable Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.