# Page 2 | DoneDone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is DoneDone the right Task Management solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130775/DoneDone/reviews --- DoneDone 4.6 (50) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of DoneDone ## Showing most helpful reviews Showing 26-50 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DA David A. Technical Director Marketing and Advertising Used the software for: 2+ years ### "Great ticketing tool for features and bugs" June 25, 2019 5.0 Pros Simple and clear UX. The latest version adds some useful features to an already fantastic product while not overwhelming the average user. Cons Nothing since they released v2. All the little niggles that were present in v1 have been resolved. Review Source JG J. G. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Entire office loves Donedone" July 11, 2018 5.0 Efficient and economical way to aggregate and triage requests. Pros 1\. Donedone is extremely easy to use. 2. Implementation was a breeze due to the public issues feature--the ability to open a ticket by simply sending an email was a game changer for our organization. 3. Affordable. Cons 1\. Some public issues tickets get dropped if a lot of emails come in at the same time. 2. You can't have multiple fixers on one ticket. I need this! Review Source PB Prosenjit B. Product Design Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Good tracking software for daily support issues" June 21, 2019 5.0 Overall I am happy with the software. It gets my work done. Pros It a clean interface to keep abreast about the daily issues and a repository of old ones. Cons The "Search" capability is not very good. Review Source VR Verified Reviewer Systems Manager Education Management Used the software for: 6-12 months ### "DoneDone - Easy to use." September 29, 2022 5.0 We're very pleased with DoneDone. Recently we integrated a support email address to a DoneDone Project. Since our customers already have a support email address they use there was no need to have our customers use a different email address. DoneDone will create a new Issue for each new incoming email. Issues are assigned to a Fixer and a Tester. A user can send email replies to the original 'poster' as well as adding internal notes to the Issue. Priority and Status can be changed by a user with necessary permissions assigned to a Project. Pros The web based system is easy to use and has a straight forward user interface. Cons Right now I don't have access to the newer DoneDone 2 using my existing credentials. Review Source NA Natalie A. Product Director Computer Software Used the software for: 2+ years ### "DoneDone Review" June 28, 2019 5.0 It has worked well for us as we've grown our business. Pros We liket he ease of use and the affordable price. Cons Filters can be confusing and dont seems to always stick. Review Source AR Alex R. D Store Analyst Food & Beverages Used the software for: 1-2 years ### "Very easy to use and great to manage multiple teams" May 26, 2021 5.0 Pros We use this software to manage multiple external teams across projects. Really easy to use and reallocate tasks and priorities as needed. It also eliminates the need for multiple meetings each week due to the clarity on what needs to be done. Cons There is no ability to add in 'length of time to complete task' to help others understand the time that each task takes. Review Source AS Anil S. Engineering Lead Information Technology and Services Used the software for: 1-2 years ### "Perfect fit between Trello and Jira" July 3, 2019 4.0 we were able to use it across multiple teams without any issues or learning curve. Unlike jira anyone can start using all the features from day 1. Pros Allows you to create issues and task for different team members with ease. Cons The reporting tool is not powerful enough to understand turn around time between different statuses. Review Source VR Verified Reviewer Marketing & Community Manager Human Resources Used the software for: 6-12 months ### "A great way to track issues " November 16, 2017 5.0 Pros When relauching our website I was introduced to DoneDone and was very impressed by how it works, and how easy it is to use! I was so impressed that I bought it on to our company for internal use when testing our SaaS product. The price is awesome, too! Cons I haven't had much interaction with customer support, but when I did it was a tad slow and quite a bit of back and forth to get a resolution. Review Source HD Hima D. QA Manager Information Technology and Services Used the software for: 2+ years ### "Good Application" July 22, 2019 5.0 10/10 Pros User friendly and issue tracking is way easier Cons I did not find any issues with it until now. Review Source CB Chanakya B. Software Product Manager Information Technology and Services Used the software for: 1-2 years ### "Looking fwd to try Done Done 2" June 26, 2019 5.0 Great support. User friendly interface. Pros Easy to Use and Setup Can Access on mobile Cons Some clients not receiving emails from Done Done, but i figure that's a problem on their end not Done Done Reason for choosing DoneDone Easy to Use and Setup Price was reasonable. Review Source JW Jeff W. Director Computer Software Used the software for: 1-2 years ### "Simple Yet Effetive Solution" June 21, 2019 5.0 Pros What I like most is the ease of use of the product, also the UI is very upfront and you know what is going right then and there. Cons Being able to have multiples in the Texter/Fixer options. Review Source GG Gil G. Developer Internet Used the software for: 2+ years ### "Simple & Easy to Use" June 21, 2019 5.0 Definitely more enjoyable to log and fix bugs when using Donedone. Pros The UI is intuitive allowing most non-technical users to help provide feedback with minimal learning curve on using the software compare to many other options on the market. Cons None - Have wanted custom tags but since shipping there's not much else needed. Potentially an integration with MS Teams would be nice. Review Source AR Antonio R. Web developer Information Technology and Services Used the software for: Less than 6 months ### "Amazing for product management " June 1, 2021 5.0 In general is a very good platform and I like it, in the future it would be great to have an easier way of seeing monthly tasks Pros Is very easy to use, have integrations with another platforms and makers easier to handle tasks Cons For some reason every time I go to the Task menu option, it takes me to all the task for every one, but most of the time, I just want to see my own tasks Review Source EJ EVan J. Senior Web Developer E-Learning Used the software for: 2+ years ### "Fills our needs." June 21, 2019 5.0 Fills the need in the organization for issue tracking. Pros It's really nice to be able to collaborate with our clients in a shared environment for dealing with their issues. The UI is very straightforward and easy to use. Cons Wish you could drill down to multiple projects on the All Projects page vs All Projects or just one. Review Source VR Verified Reviewer QA Team Lead Banking Used the software for: 6-12 months ### "Awesome tool for Project Management." June 21, 2019 5.0 I would like to recommend this tool to everyone for Project Management. Pros Great workflow for tracking Bugs and tasks. Nice tool for Project Management. Performance of the application is good. Cons The UI of the application should be more intitutive. Review Source BK Blake K. Developer Information Technology and Services Used the software for: 2+ years ### "DoneDone Review" July 3, 2019 4.0 I have generally been satisfied with using DoneDone Pros DoneDone is easy to introduce to clients who might be overwhelmed by complexity. Cons Every time I need to add a new issue I find it challenging to figure out how. I usually wind up accidentally creating a new project instead of a new issue. Review Source JKB James K B. Communications Manager Farming Used the software for: 2+ years ### "Communications Manager" June 30, 2019 3.0 Once central tracking tool for content management Pros The detail that can be included when creating a new ticket Cons That you multi select and close a number of tickets Review Source ES Ersen S. Dijital Marketing Telecommunications Used the software for: 2+ years ### "Digital channel Experience designer" July 4, 2019 4.0 Good Pros \- reply to mail - copy paste - task update Cons didnt search case id no more. Review Source AS Ardita S. Customer Service Representative Banking Used the software for: Less than 6 months ### "Can be very helpful to your business ." July 9, 2021 5.0 We have been trying out DoneDone a a new ticketing system and so far so good . Pros The email follow up option is very useful and gets a lot of usage from me . The Overview is concise and easy to comprehend . You can prioritize tickets and give them deadlines . Cons If too many tickets add up ,the interface gets confusing and hard to manage . It can be hard to find the exact content you need via the search . Review Source eU ece U. system analyst Insurance Used the software for: Less than 6 months ### "Easy to use, " June 30, 2019 4.0 Pros I had a very little experice with done done. only for writing thicket for one of our outsource companty. so ı can not give you exact points. but it is easy to fallow, use and taking reports. Cons I think screen design can be better. Also (ı am not sure if it has. .. ) it can send auto generated daily reminders. like " you have 2 job wating your action " etc. Review Source TA Tamar A. COO Marketing and Advertising Used the software for: 2+ years ### "Good tool" June 23, 2019 4.0 Pros It's very organised and helps prioritizing bugs to fix Cons That there is no way to add comments directly on the platform you are QAing. We use donedone for website QAing and we find it very hard to explain the bug in writing so we need to screenshot the problem and add explanation on the screen shot and then add it to the comment in donedone. I wish there was another way like Pastel... Review Source SB Sarah B. Digital Content Coordinator Higher Education Used the software for: 6-12 months ### "Done Done Review" June 28, 2019 3.0 Pros The ability to communicate completely through the software without having to rely on other apps. Cons Interface wasn't the most straightforward, was somewhat difficult to work with when it came to a large team across various departments. Review Source jJ jisha J. Senior QA Information Technology and Services Used the software for: Less than 6 months ### "Done Done is very easy to use " July 15, 2019 5.0 It is very good for Software professionals Pros The issue tracking feature and its compatibility Cons there is nothing which is not good about this software Review Source HJ Hayley J. Digital Marketing Creative Marketing and Advertising Used the software for: 1-2 years ### "I've never had a problem" June 28, 2019 5.0 GREAT. Pros It's solves the problem for trying to get information to our web developers and making sure tasks get DONE! Cons The way projects/clients are filtered/laid out. No calendar preview for due dates or due date reminders for the task creator. Review Source SH Stephanie H. Project Coordinator Graphic Design Used the software for: Less than 6 months ### "Steph's honest review" July 3, 2019 4.0 Pros It's real time. You can differentiate each person and their role You are able to assign tasks to each other You are attach items Cons It was hard to see what was the new comments and which were gold Review Source Similar Products Featured