AlienVault USM Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

About AlienVault USM

AlienVault Unified Security Management (USM) delivers a unified, simple and affordable solution for threat detection and compliance. Powered by the latest AlienVault Labs Threat Intelligence and the Open Threat Exchange the largest crowd-sourced threat intelligence exchange, USM enables mid-size organizations to defend against modern threats. Learn more about AlienVault USM

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Showing 11 of 11 reviews

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Showing 11 of 11 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Alejandro A.
CTO
Internet, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 26, 2018

“Detect everything in your system!!”

Pros-THE PRICE FOR UTILITY IS RIDICULOUS. -THE CUSTOMER SUPPORT, IS QUICKLY AND EFFECTIVE. -Detect back doors, exploit, attacks in real time, is perfect for detect every problem on a server. -Is very easy to use! -Alienvault Is a great tool for detect any threat on your system, is a effective and fast software.
Cons-These software is only for a big enterprises, the price is good, but it is not for normal people, is expensive, yes, but is a great tool for detect any threat on any system.
Reviewer Source 
Source: Capterra
June 26, 2018
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Ivan M.
Technical Services
11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 26, 2018

“More than just a SIEM”

OverallAlienVault USM is ready for making compliance easy, so the value we get as a company is that we make tangible, real progress towards compliance and security management. It also allows to save costs on other tools since it comes with many integrations for every aspect you should take care of as a security administrator.
ProsAlienVault got it right with the integrations of their product, it makes compliance very handy. They selected the best breed of products to integrate in a single console and make it easy to the customer to become fully compliant, be it PCI DSS, DISA STIG, HIPAA, ISO 27002, etc.
ConsIf you don't keep it "clean," your console might get cluttered. Sometimes it takes too much RAM if the solution was not properly sized, and can cripple performance, especially if you implemented it as a VM, it can take down performance of other VMs at your hypervisor as well.
Reviewer Source 
Source: Capterra
February 26, 2018
Paul S.
Analyst III
Machinery, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 15, 2017

“I've used the Ossim version of this product for about 10 years now. Good for a community SEIM”

OverallThe free version has been a great help in watching our networks. But it has grown old and needs some major updates to compete with other products.
ProsIt is free. The best free SIEM out there. Possibly the only one. There are a lot of moving parts that are very good at correlating network security events. The product has become very usable and is great for small companies looking for an entry level SIEM.
ConsEvery upgrade is a possible chance for re-building the system. About 80% of the time, the upgrade will break something so badly, you need to re-install and start from scratch. The system slows down considerably when a large number of events are fed in. Their Sales people say the Free version is lightyears behind the commercial version, but from what i can tell, the Free version can be upgraded to the commercial version, so i don't see there being that many differences. The community is weak and there is rarely any input from the developers on the community to help out. So a lot of people try it out and then go somewhere else. While I think it is a great product, it seems to me like it is falling behind in the last few years. There are some more usable and better products in recent years that would make me buy them instead of AV USM.
Reviewer Source 
Source: Capterra
December 15, 2017
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Jose A G.
Sales Representative
11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 10, 2018

“Integrated Security Platform + Affordable”

Overallcomplete visibility across infrastructure, great help to demonstrate compliance, unauthorized access on network or environment. notifications and reports on security posture of the company
Proscomplete set of security capabilities out of the box Vulnerability Management IDS/HIDS File Integrity Monitoring Behavior Analysis Continuous Monitoring And appart of all that is a SIEM OTX is great for new threats and updates Dynamic and interactive dashboards single pane of glass visibility according to requirements alarms can be set according to the type of incident and priority great compatibility across software and devices vendors to collect logs from Great integration capabilities via APIs Great reporting capabilities predefined schemes to validate and ensure compliance
ConsVulnerability management based on Openvas ticketing system can be limited in order to track or escalate it sensors for remote locations or new offices-branches will require a new purchase, so better define future expansions during the subscription before buy so you can consider the right amount of sensors and avoid delays because of that customer support tends to delay things
Reviewer Source 
Source: Capterra
July 10, 2018
Jake W.
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Source: Capterra
May 17, 2017

“Out of this world!”

ProsThe price to feature ratio is epic. We use this product regularly and absolutely love it. It's so easy my mom could use it.
ConsIt doesn't come in blaze orange. I can't take it hunting. Won't make me coffee or a sandwich (yes, I tried sudo)
Source: Capterra
May 17, 2017
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Shivakant D.
Technical Consultant
Computer Software, Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
February 22, 2018

“Effectiveness at Detecting Security Threats”

ProsThe like most of this software Shows all issues, vulnerabilities, and attack servers, Vulnerability scanning Up to date security definitions.
Conssome pos are the menu structure could be broken down into categories that make it easier to locate sub-menus and there are a couple of things that can only be done through the CLI and unless you're familiar with the CLI, there may be a large learning curve for some.
Reviewer Source 
Source: Capterra
February 22, 2018
Keith M.
Network Engineer
Financial Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
May 16, 2017

“Purchased AlienVault two years ago and have been very happy with the purchase thus far. ”

ProsThe software is easy to use and the learning curve is pretty fast. After looking at other more expensive siems AlienVault was by far the best value.
ConsThe support for AlienVault is not as easily accessible as some and the documentation needs improvement.
Source: Capterra
May 16, 2017
Jeremy K.
Network SEcurity Admin
Business Supplies and Equipment, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 10, 2018

“Great security product for internal monitoring of systems.”

OverallEasy tracking of logs and internal vulnerability management of systems.
ProsTakes a lot of manual work out of auditing systems. Able to filter and suppress specific events so your only looking at the ones you need to look at.
ConsThere are some integrations like azure AD where there are issues tracking azure AD logins. It eventually works but takes a while to gather the data.
Reviewer Source 
Source: Capterra
April 10, 2018
Miguel R.
IT Security Officer
Hospital & Health Care, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
July 18, 2017

“Security information and event management (SIEM) system that offers the Best bang for your buck”

OverallBenefits include security. Interfacing with multiple security platforms its even management and reporting are assisting companies be more secure.
ProsSimplicity can never be underestimated. The product offers an array of tools for security management where you get a huge value compared to other SIEM in the market. If you look at the Gartner's 2016 vs 2017 magic quadrant it says alot of where they are to where they are going.
ConsYou need to be trained in the system. Although its simple to use, a foundational knowledge needs to be obtain for a reasonable price. They offer multiple webex trainings.
Source: Capterra
July 18, 2017
Ishara M.
Engineer
Information Technology and Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 24, 2019

“Best sim in the world”

OverallUsing as internal sim for our organization.
ProsIt dets and identify threats better than others.
ConsThere are no least in this software to say.
Reviewer Source 
Source: Capterra
September 24, 2019
Jenna M.
He manager
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
April 13, 2018

“Alien vault is souring!!”

ProsThey offer wonderful products. Can't wait to see what they release for GDPR compliance. They also offer great webinars!
ConsPricing. It's hard to have an ala cart product when the features go hand in hand. It's upsells a lot.
Reviewer Source 
Source: Capterra
April 13, 2018