Who Uses This Software?

Physician Office Laboratory (POL), Reference Laboratory

Average Ratings

1 Review
  • 1 / 5
  • 3 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Apex Healthware
  • www.apexhealthware.com
  • Founded 2007
  • United States

About Apex LIS

Apex provides affordable, feature rich and reliable Laboratory Information Systems (LIS). All three LIS products support HL7 interfaces between Electronic Health Record (EHR) Applications, lab devices and reference labs. The Apex LIS provides complete support and workflow automation to support CLIA compliance. Our consulting division can provide you with custom interfaces to any device, reference lab or EHR. Apex supports device manufacturers and EHR developers with interface solutions.


Apex LIS Features

  • Audit Trail
  • Data Analysis Auditing
  • Data Security
  • EMR Interface
  • Fax Management
  • Lab Instrument Interface
  • Multi-Location Printing
  • Online Instrumentation
  • Physician Test Panels
  • Procedure-Based Billing
  • Sample Tracking

Apex LIS Reviews

Apex sucks! Unprofessional answer...... yes. Truthful?.......Absolutely

Aug 06, 2016
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Most of the time Apex works just fine. But how many software programs do you know that work perfectly all of the time? Its when it is NOT working is when you see their true colors. When see a companies response when things aren't working is when you measure the value of the company and the software program.

Cons: For 13 months now we have been trying to get Apex to interface with LabCorp. This is a process that should only take 2 weeks or less. Our clinic is NOT the only one having problems with Apex. Here we are 13 months later and still no interface. The problem is that clinics are held hostage by software companies because it is frequently cost prohibitive to drop your LIS company and switch to another (same thing with EMR's). At MedNorth we are at the point where we are going to just bite the bullet and switch to a new LIS company....that's how bad it is.

Overall: Apex had good customer service initially, in fact I referred several other clinics to them in the first year after opening in 2009. At first they seemed very responsive to our clinic needs, however, over the years they have gone significantly downhill. As in I don't think customer service could get any worse.

Recommendations to other buyers: DON'T USE APEX. RUN FROM IT. Don't even consider using them. If you don't trust my review, then call LabCorp and ask them. You can also contact me personally. Their customer service is beyond atrocious!