Who Uses This Software?

Physician Office Laboratory (POL), Reference Laboratory


Average Ratings

2 Reviews

  • 1 / 5
    Overall

  • 2 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $4,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Apex Healthware
  • www.apexhealthware.com
  • Founded 2007
  • United States

About Apex LIS

Apex provides affordable, feature rich and reliable Laboratory Information Systems (LIS). All three LIS products support HL7 interfaces between Electronic Health Record (EHR) Applications, lab devices and reference labs. The Apex LIS provides complete support and workflow automation to support CLIA compliance. Our consulting division can provide you with custom interfaces to any device, reference lab or EHR. Apex supports device manufacturers and EHR developers with interface solutions.


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Apex LIS Features

  • Data Analysis Auditing
  • Data Security
  • EMR Interface
  • Fax Management
  • Lab Instrument Interface
  • Multi-Location Printing
  • Online Instrumentation
  • Physician Test Panels
  • Procedure-Based Billing
  • Sample Tracking

Apex LIS Reviews Recently Reviewed!


Apex sucks! Unprofessional answer...... yes. Truthful?.......Absolutely

Aug 06, 2016
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Most of the time Apex works just fine. But how many software programs do you know that work perfectly all of the time? Its when it is NOT working is when you see their true colors. When see a companies response when things aren't working is when you measure the value of the company and the software program.

Cons: For 13 months now we have been trying to get Apex to interface with LabCorp. This is a process that should only take 2 weeks or less. Our clinic is NOT the only one having problems with Apex. Here we are 13 months later and still no interface. The problem is that clinics are held hostage by software companies because it is frequently cost prohibitive to drop your LIS company and switch to another (same thing with EMR's). At MedNorth we are at the point where we are going to just bite the bullet and switch to a new LIS company....that's how bad it is.

Overall: Apex had good customer service initially, in fact I referred several other clinics to them in the first year after opening in 2009. At first they seemed very responsive to our clinic needs, however, over the years they have gone significantly downhill. As in I don't think customer service could get any worse.

Recommendations to other buyers: DON'T USE APEX. RUN FROM IT. Don't even consider using them. If you don't trust my review, then call LabCorp and ask them. You can also contact me personally. Their customer service is beyond atrocious!

This software is garbage

Nov 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It stores your data. Crashes all the time. Not many things I like about the software.

Cons: There are a lot of bugs and the software team wants nothing to do with you. Customer service is terrible. They totally ignore you. If a data transfer error occurs features don't help you remedy the problem. Once we had to manually delete 1000s of accidental files. I remember asking to try the software before we bought it and they basically told me that wasn't possible....

Overall: No one ever teaches you really to use it. It works, but you will hate it because there is a lack of necessary functions. Looks like a kindergartner made it. HATE IT. HATE IT. HATE IT.