Who Uses This Software?

Medical lab platform for the healthcare industry which helps with data security, EMR interface, patient portal, order entry, reporting and more.


Average Ratings

6 Reviews

  • 3.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact Apex Healthware for pricing details.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Apex Healthware
  • www.apexhealthware.com
  • Founded 2007
  • United States

About Apex LIS

Web-based solution that provides medical lab management through patient records storage, order generation, labels printing and more.


Apex LIS Features

  • Data Analysis Auditing
  • Data Security
  • EMR Interface
  • Fax Management
  • Lab Instrument Interface
  • Multi-Location Printing
  • Online Instrumentation
  • Physician Test Panels
  • Procedure-Based Billing
  • Sample Tracking

Apex LIS Reviews Recently Reviewed!


Apex for your POL LIS

Apr 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Apex LIS is perfect for the Physician Office Lab. Not only does it provide all the features needed, but, unlike most of its competitors, its is very affordable!

Cons: I honestly do not have anything negative to say about the Apex system.

Overall: An LIS in the POL results in more timely results without transcription errors. However, most LIS are designed for large hospitals and are so expensive that the average POL cannot even consider the cost of installing one. Apex has changed that. I am the Lab Manager in a POL with 8 providers performing over 100,000 labs on an annual basis, and I must say that this was our best purchase ever! As a plus, the customer support has been very timely and personable.

Vendor Response

by Apex Healthware on May 08, 2019

Thank you for you for allowing us to be your LIMS. Its a pleasure!

Apex sucks! Unprofessional answer...... yes. Truthful?.......Absolutely

Aug 06, 2016
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Most of the time Apex works just fine. But how many software programs do you know that work perfectly all of the time? Its when it is NOT working is when you see their true colors. When see a companies response when things aren't working is when you measure the value of the company and the software program.

Cons: For 13 months now we have been trying to get Apex to interface with LabCorp. This is a process that should only take 2 weeks or less. Our clinic is NOT the only one having problems with Apex. Here we are 13 months later and still no interface. The problem is that clinics are held hostage by software companies because it is frequently cost prohibitive to drop your LIS company and switch to another (same thing with EMR's). At MedNorth we are at the point where we are going to just bite the bullet and switch to a new LIS company....that's how bad it is.

Overall: Apex had good customer service initially, in fact I referred several other clinics to them in the first year after opening in 2009. At first they seemed very responsive to our clinic needs, however, over the years they have gone significantly downhill. As in I don't think customer service could get any worse.

Recommendations to other buyers: DON'T USE APEX. RUN FROM IT. Don't even consider using them. If you don't trust my review, then call LabCorp and ask them. You can also contact me personally. Their customer service is beyond atrocious!

Vendor Response

by Apex Healthware on April 30, 2019

Dr Hill we are sorry to hear of your frustration. Please note that this interface (1 of over 100) was completed by us in 10 weeks but we waited on your EMR for 9 months to complete delivery of insurance & guarantor data. what can we do to make this right for you?

SignatureCare Emergency centers Love using Apex LIS

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user-friendly and easy to learn after it is initially set up by the expert staff at Apex support. We have worked with them to centralize the use across multiple facilities and successfully integrated with our EMR software. Results transfer to our EMR seamlessly.

Cons: Sometimes communications to the devices break but Apex support has set up a robust recovery process.

Overall: We love using the software as it provides us the central platform to manage our in-house lab. We are able to serve our patients faster and efficiently.

Vendor Response

by Apex Healthware on May 13, 2019

You are most kind. It is a pleasure to be of service to SignaureCare!

Lab manager Auspicious Laboratroy

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The software provides easy access for physician web portal. The interface to all the lab equipment is stable most of time.

Cons: It is not web based, can not work at home.

Overall: Our previous LIS system can not interface our Mass Spec to the system, we had to manually enter the data. Apex has experts to solve this problem, we have been happily using this LIS for 3 years.

Vendor Response

by Apex Healthware on May 08, 2019

Thank you for your kind review. FYI we are beta testing cloud version at large New Jersey Hospital.

Great value!

May 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system was affordable and the customer service is great. I'm able to get on a first name basis with employees so it feels familiar and personal.

Cons: Like most LIS systems, it can be confusing at first. But Apex is great about answering any questions and remotely logging into the system to help in any way possible.

Overall: Overall, the Apex LIS is definitely worth the price.

This software is garbage

Nov 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It stores your data. Crashes all the time. Not many things I like about the software.

Cons: There are a lot of bugs and the software team wants nothing to do with you. Customer service is terrible. They totally ignore you. If a data transfer error occurs features don't help you remedy the problem. Once we had to manually delete 1000s of accidental files. I remember asking to try the software before we bought it and they basically told me that wasn't possible....

Overall: No one ever teaches you really to use it. It works, but you will hate it because there is a lack of necessary functions. Looks like a kindergartner made it. HATE IT. HATE IT. HATE IT.

Vendor Response

by Apex Healthware on April 30, 2019

Hi Mr Ealy just read your review and am mortified. With 100s of clients occasionally one falls thru the cracks. My apologies as founder of Apex i will make sure this is corrected quickly. What can i do to make this right for you?