# GiveSmart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GiveSmart the right Event Management solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130794/GiveSmart/reviews --- GiveSmart 4.5 (211) [View alternatives](https://www.capterra.com/p/130794/GiveSmart/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 8th, 2026 # Reviews of GiveSmart Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews KS Ken S grant writerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I liked GiveSmart CRM for the ease of entering and tracking gifts, providing gift receipt letters to donors, and creating lists to contact donors.“ May 26, 2026 Patricia A Director of DevelopmentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Reader, it was not. And the seating management often comes with an error that doesn't allow that feature to work for hours at a time.“ May 3, 2026 KS Ken S grant writerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “GiveSmart is a good CRM, and I believe it would have been a good product for online fundraising if we had been willing to upgrade to additional features, such as processing monthly donations.“ May 26, 2026 KS Ken S grant writerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “This was based on challenges within our organization and my lack of experience with online fundraising.“ May 26, 2026 JB Jose B Director of OperationsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “What used to take a team of people and a lot of effort is now a one man job and frees up the rest of the team for more valuable relationship building.“ May 22, 2026 ST Stephanie T President of Friends of Atlantic Beach ElementaryNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We submitted an IT ticket and were told they would “try,” and that our account manager was too busy and heading into a meeting, so we should just email general support.“ December 1, 2025 MB Maggie B Senior Advancement ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “We like having the historical data for all of our events in one place with one software.“ May 26, 2026 ST Stephanie T President of Friends of Atlantic Beach ElementaryNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The platform has caused us stress, delays, and unnecessary obstacles at every stage.“ December 1, 2025 ## Showing most helpful reviews Showing 1-25 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jill M. Donor Relations Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Best Investment Ever" October 13, 2020 5.0 I have nothing negative to say about this company, the platform or their employees, everyone I have had contact with has been more than helpful. The software is easy to use, but if you do have questions, the chat, email or phone availability of someone who can help you is amazing. They are prompt and efficient, which helps you to complete the task at hand and move on the next thing on your lsit! Pros What I like MOST about this software is the fact that people can participate in our auction from anywhere!! Cons HHHmmmm......the first year, the uploading process of the auction items was a bear, but they upgraded the software and since then it is SUPER user friendly!!! Alternatives considered [Handbid](https://www.capterra.com/p/134456/Handbid/) Reason for choosing GiveSmart At that time, the ticketing aspect and the overall platform was worth going with Givesmart. It was a leap, as no one in our area had utilized online bidding, we were the first. Our patrons LOVE it!!! Review Source MK Madison K. Marketing Volunteer Non-Profit Organization Management Used the software for: 6-12 months ### "We Are Beyond Grateful" December 3, 2020 5.0 I would recommend Givesmart to anyone looking to kickstart their fundraising and be more flexible with their events. Our nonprofit has seen unprecedented success using GiveSmart, even during such a turbulent year full of changes and unknowns. Our entire team of volunteers is thankful for this product and all that it has provided to us. Their platform, help team, resources, and webinars will motivate you to do more and be better for your organization and its mission. Pros This software is an incredible tool for nonprofits. Especially in a year with so many unknowns and endless virtual events, this software made it easier and less stressful to pivot, be creative, and fundraise for our cause. In 2020 alone, we have done five campaigns and have exceeded our fundraising goals. It is easy to use for both administrators and users, and is feasible for multiple different types of events (i.e. a golf tournament, a virtual auction, a gala, a 5K, a general fundraiser, a voting event, and so much more). The possibilities are endless with GiveSmart. In addition, their support teams and their resources provide tools for organizations looking for ways to improve and grow. I have yet to have a negative experience with the software. Cons The only issue I've had with the software is with a virtual auction. Anytime you share a link, be it to donate, or to view an item, etc., it just links to your general campaign and not to a specific component of that campaign. That being said, that's a minuscule detail in the grand scheme of things when planning and executing an event. This software is easy to use and navigate, and their support team is top-tier if you run into a problem or have a question. Alternatives considered [SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/)[ReadySetAuction](https://www.capterra.com/p/196653/ReadySetAuction/) Reason for choosing GiveSmart A couple of features sold us. GiveSmart is able to handle multiple different types of events (and even has a seating chart feature for galas which is HUGE for our team), the presentation and nice-looking user interface seemed better than others and better for our audience, and it is able to export different types of reports that are editable and customizable. These features were crucial for us and helped us make the decision. Review Source ST Stephanie T. President of Friends of Atlantic Beach Elementary Non-Profit Organization Management Used the software for: 1-2 years ### "Deeply Disappointed – GiveSmart Has Been a Costly and Stressful Experience for Our Nonprofit" December 1, 2025 1.0 Our PTO has had an incredibly frustrating experience with GiveSmart, and I want to share our story so other nonprofits can make an informed decision. We spent several thousand dollars launching our fundraising platform and expected a smooth integration with our existing website. Instead, the interface was clunky, difficult to work with, and far from user-friendly. Even worse, when we reached out for help, support was minimal to nonexistent. For a platform marketed to nonprofits—many of which rely on volunteers—that alone was discouraging. Things only got worse. GiveSmart encountered an issue with our bank account, and rather than helping us resolve it quickly, our funds were held for months. As a PTO raising money for important school needs, this delay put us in a really difficult position. Communication was slow, unclear, and unhelpful throughout the entire process. Most recently, as we prepared for Giving Tuesday, a board member attempted a test donation—only to find out that donations weren’t working at all. We submitted an IT ticket and were told they would “try,” and that our account manager was too busy and heading into a meeting, so we should just email general support. At a time when reliability is crucial, this was incredibly disappointing. At this point, we’ve had to create multiple workarounds just to function because GiveSmart still has not provided meaningful assistance. We honestly don’t know what we paid for, as we’ve been forced to solve problems on our own that their team should have handled from the start. Now, right before a major fundraising event, we’re suddenly being asked for additional information that was never requested during onboarding. Critical steps were missed by their team, and we’ve consistently had to chase them just to make the platform functional. Based on our experience, I cannot recommend GiveSmart to any nonprofit or organization looking to raise money. The platform has caused us stress, delays, and unnecessary obstacles at every stage. It has truly been a nightmare and has hindered—rather than supported—our fundraising efforts. If you rely on your fundraising platform to be dependable—especially during major events—please look elsewhere. Pros Unfortunately, there was nothing we found positive about our experience; the platform and support consistently failed to meet even basic expectations. Cons GiveSmart has been unreliable, poorly supported, difficult to integrate, slow to resolve critical issues, and has forced us to create our own workarounds despite paying thousands for their platform. Review Source KC Kristin C. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "The Best Choice" October 19, 2020 5.0 From beginning to end, my experience with GiveSmart was outstanding. I have recommended them to a number of other nonprofits. We will definitely continue to use them. They will do everything they can to make your event a success! Pros I was very nervous about setting this up for the first time. I'm a one-person development office, and I'm not extremely technology-savvy. But once I started, it was so intuitive that it practically told me what to do. And when I ran into something I needed help with, the tutorials were great, and if I still needed help, the customer support reps responded very quickly with exactly what I needed. There was no down time! It's also easy for our donors to use for bidding on our gala auction. We have received many compliments about that, so much so that we're using the software again on another fundraising program. The reports available to me during and after the event have been unbelievably helpful. There was no time lag waiting for results. I could watch the action results real time on my computer and send out appropriate messages. The software works seamlessly with Excel. There are great resources on their website from other organizations about how they used GiveSmart for their events. These were extremely helpful when we had to pivot from a live event to an online event. They took me from fear to excitement! Cons I wish I had set up our site earlier. I would have been able to use it for ticket purchases, sponsors and auction donations. I will next time! Switched from [Qtego](https://www.capterra.com/p/207552/Qtego/) The Qtego software was very complicated, and it was very difficult to enter auction item descriptions. Our customer service rep was condescending and unresponsive. After the event, we had to wait a long time for our reports. Review Source BD Beth D. Executive Director Education Management Used the software for: 2+ years ### "Great resource and awesome personnel" October 18, 2020 5.0 The personnel and platform are excellent and make my job so much easier! Pros Givesmart is so easy to use and allows us to run different types of fundraising events. The more I use it, the easier it becomes, and I find myself thinking about new ways to use this platform. Cons The financial reporting can be a bit confusing but as I use it more, and with the assistance of Givesmart, I am able to navigate much better. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing GiveSmart Givesmart was the best fit. We needed a streamlined product and they delivered. Switched from [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) We felt the overall program from a pricing and feature standpoint best fit our objectives. Review Source JV Jeremy V. Development Manager Mental Health Care Used the software for: 6-12 months ### "Great platform for events" March 19, 2021 3.0 Givesmart helps us to make attractive fundraising event pages that also allow for smooth communication with our donors. Pros The event landing page is very customizable and looks very high quality. On the back end it is easy to get the information you need plugged in for fundraising events. You can have an event page up and running in only a few hours time. Cons Some of the back end features such as table assignments and ticket purchasing do not always function together smoothly. If a person purchases tickets or donates offline it is not always easy to get that plugged in nicely on the event site. Reason for choosing GiveSmart Because of the functionality and the willingness of the Givesmart team to listen to our needs and implement them Switched from [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Functionality- Givesmart is easier and more user-friendly on the back end. Review Source BK Brian K. Auction CoChair Education Management Used the software for: 1-2 years ### "The best campaign based fundraising tool on the market!" August 13, 2019 5.0 Overall, we were very happy with our decision to move forward with GiveSmart. We recently renewed and extended our initial agreement for an extra two years. Pros The flexibility and detail that is offered with in the GiveSmart interface to admins is truly custom. We were able to set up our auction event and run multiple raffles, instant buys, and silent auctions along with our oral auction. The seating/reservations module was an amazing addition to the transparency and planning of our event. In the end, the team support from Givesmart made this transition and the overall event set up so easy. Cons The donor receipts are one per item and are not very custom or adaptive. This created additional work that should be captured in the software package. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing GiveSmart The service package flexibility to meet our needs and at least initially help us learn the GiveSmart platform really was the difference compared to what other platforms were willing to consider. The onsite team during the event was amazing and was the reason we extended or contract, we know even as our personnel changes for our event needs' that the customer service experience offered by GiveSmart will be there to help us through and ensures a successful event...for many years to come! Review Source JS Jessica S. Development & Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "GiveSmart Review" August 12, 2019 4.0 Boys & Girls Clubs of Larimer County uses GiveSmart frequently for events and other giving campaigns. It is super easy to set up campaigns and run them yourself. The GiveSmart staff is incredibly helpful on event days. Pros User friendly Clean, presentable look Unlimited events Cons Setting up new users with passwords tends to be difficult for us Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing GiveSmart We were already using the software, and for a similar price it made the most sense to keep moving forward with GiveSmart. Review Source JG Jessica G. Consultant Non-Profit Organization Management Used the software for: 2+ years ### "The best product I have found in the online event fundraising market" August 30, 2019 5.0 I've worked with GiveSmart for many years -- from the time they were Auctions By Cellular, Gesture and now GiveSmart. I have also worked with competitors and GiveSmart is the best product on the market due to their easy-to-use platform, staff support throughout the event planning process, and their onsite staff teams. Pros GiveSmart has excellent staff support and they are always quick to respond to questions, timely with email responses, and most importantly their onsite staff is excellent. Cons Not a great platform for live auctions - still not good enough to substitute for an "old fashioned" paddle raise. Lack of customization (font size, spacing around images, content) opportunities for the auction displays. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/)[ClickBid](https://www.capterra.com/p/144446/ClickBid/) Reason for choosing GiveSmart I have used the alternatives and both have poor customer service and confusing platforms in comparison to GiveSmart. Review Source BG Brandi G. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Perfect Addition to Our Events" August 12, 2019 4.0 We looked around for awhile at a lot of different products before we settled on GiveSmart. Ultimately this one provided everything we needed with the perfect value for our money. So glad I found it! Pros Very user friendly, all of the features we were looking for in a software program. Cons There are certain things we cannot change/update ourselves. We have to contact support and have them do it. Switched from [Auction-Tracker](https://www.capterra.com/p/93245/Auction-Tracker/) We needed something more interactive and web based. Although our old program had a cloud based alternative it was difficult to utilize at events. Review Source ND Nathalie D. Special Events Manager Non-Profit Organization Management Used the software for: 2+ years ### "JBWS GiveSmart Review" November 6, 2020 4.0 Our experience with GiveSmart has been extremely positive and I would (and do) recommend them to others. I would like to see more proactive information from GiveSmart for event planning in our new virtual world - the competition is in my email daily with free webinars and informative tips. Pros Indefinite access to past campaigns Reports and analysis Attractive event website Ease of use by participants (in most cases) Ease of uploading items (in most cases except for raffle items) Excellent support Cons \- Inability to stratify sponsors - We have 5 tiers of sponsors but are limited to only standard & premium categories. Would be optimal to highlight them at their exact levels, especially title and top tier sponsors. - Inability to bulk upload raffle items. - Inability to bulk upload images. - Inability to reorder campaigns on the Campaign page. All our 2021 events appear first - I'd like to view active/current campaigns first. - Inability to copy an individual item from one campaign to another. - No log of sent text/e-mail blast messages. - Item title character limit is too short. - The term "User" for event participants/donors is confusing - they should be titled as participants/donors in their own category. It's confusing when every GiveSmart staffer who provided help is included in the list of event participants and donors. - If you are on the dashboard page of a specific campaign and want to get back to the main Campaign page, you have to click on your name in the top right corner. When you click on this, it gives you the options of Profile, GiveSmart Events, JBWS, Logout. "GiveSmart Events" is the intuitive choice but you have to click on the name of your organization (which for us is JBWS) to get back to the Campaign page. - Please add an option for guests to choose to be invoiced for donations. We have many donors give through foundations that need an invoice for the donation to be processed. We need to let them give through GS without our manual intervention. Reason for choosing GiveSmart Cost, attractiveness of the microsite, reporting features, access to campaigns, backend options. Review Source Crystal P. Principal Used the software for: 2+ years ### "Gesture offers excellent professional software with outstanding customer service." October 31, 2017 5.0 Pros Gesture's software is user-friendly, fun to utilize and has a clean, professional look. I thoroughly appreciate Gesture's frequent software updates. They are continuously in search of even better ways to improve upon the customer experience, which they communicate through their Gesture Innovation Center emails. I believe that they value customer opinions and implement suggestions, accordingly. As an event planner, other companies often approach me, but none offer the experience Gesture has given my clients over the years. Our account manager, Allie Erickson is on top of our every need, patient, accessible, friendly and helpful. Our on-site manager is thoughtful, communicative, professional and kind. The Gesture team is trustworthy, diligent and fully dedicated to their customers. Every year, our attendees highly rate Gesture in our post-event survey. We have remained loyal to Gesture for many years and will continue for many more to come. Cons I would like to remain logged onto the system longer, but I understand that the system logs me off for security purposes. I really don't have any complaints. Review Source MG Meghan G. Sr. Development Manager, Distinguished Events Non-Profit Organization Management Used the software for: 2+ years ### "Great to work with" July 18, 2019 5.0 Pros It is the best auction technology I've ever worked within. They are also constantly making it better for their clients. Cons Their onsite staff can be hit or miss sometimes. If you talk to your manager about having experienced staff, they will accommodate. Review Source VR Verified Reviewer Founder/Director Non-Profit Organization Management Used the software for: I used a free trial ### "We received no value for their service and would not recommend for several good reasons." October 12, 2021 1.0 We signed up for Givesmart to celebrate our 10 year anniversary for our non for profit. We were let down at every turn when the company management could have made good on the experience we had. We ONLY used GiveSmart because we wanted to benefit from Experienced interactive staff. They sent two young ladies who had no previous experience on how to manage their tasks for the event. Their tasks were to welcome guests at the front door, take their tickets and most importantly RUN THE FUNDRAISING VIA TEXT DURING THE EVENT, Thereby helping us to raise upwards of $10,000.00 by speaking to the guests, encouraging them to donate and shouting out funds raised in real time. They DID NOT introduce themselves to me and we already had volunteers to take tickets so we did not need GiveSmart for this. What we wanted was THEIR EXPERTISE IN RAISING MONEY IN REAL TIME AT THE EVENT. In the midst of my event both the young ladies were no where to be found. The FUNDRAISING ASPECT NEVER TOOK PLACE. We paid over 2400.00 for their service. No one took responsibility for this at GiveSmart. The woman that scheduled our event was no longer in the same position in the company so she never even assisted us in the mess. The women who represented GiveSmart apologized for the mixup and admitted they had not done the event before and DID NOT KNOW WHAT TO DO. Givesmart ignored our complaint. They did not return our calls and incredibly asked us for a balance of $200? This experience was really unforgiveable. Pros I was not able to experience the software. We did not receive the service for which we paid. The software has no value without the package of benefits namely the TEXT TO DONATE feature while at the event which is what is supposed to help your company raise funds. Cons You can use Eventsmart for free so I see not value to their software. Reason for choosing GiveSmart They were recommended to me by someone that HEARD about their service. Review Source AS Anne S. Development Manager Used the software for: 6-12 months ### "Gesture is the real deal for mobile fundraising; intuitive to use, with great customer support." November 14, 2017 5.0 Pros The software is intuitive to use and streamlines so many of the processes that eat up your time when you have to do them manually; we eliminated so many Excel spreadsheets, thanks to everything being easily captured, managed, and tracked right within the software - from auction packages to ticket sales to even the seating and meal requests. Beyond the software, Gesture's customer service was incredible; from the initial sales call all the way through to the event itself, every single Gesture representative we worked with was attentive, helpful, and genuinely interested in helping us have a successful event - which we did. In just the 48 hours since the event concluded, I've received multiple compliments from guests who expressed how "smooth" the night ran and how "seamless" their experience was, from check-in to bidding on auction packages to purchasing raffle tickets to checking out when they won auction packages. We will definitely be using Gesture again, for next year's event! Cons Since our event is coordinated by a mix of paid staff and volunteers, it would be helpful to have an administrative access level in Gesture that is "view only" - currently, it's all (full admin rights) or nothing. It would also be helpful if raffle winners could be "drawn" right in the software, rather than needing to use a random number generator on a third party site. Review Source SH Shelley H. Director of Finance Education Management Used the software for: 2+ years ### "Decent bidding software, horrible customer service " October 22, 2020 3.0 Up until this year I have been pleased with GiveSmart. We have been GiveSmart customers for several years, starting out with 501 and then converting platforms to GiveSmart. I have been extremely disappointed with GiveSmart's customer service during the pandemic. They will not budge on previously signed contracts- despite live events (still several months out) being canceled and the GiveSmart team not being allowed to travel. I even asked about just extending our contract so that we can continue to use GiveSmart at a future event (2022?) but even that is apparently not an option- our only option is to be held to a contract and lose our deposit on an event that can't happen. Sad to think they are willing to lose a customer rather than even attempting to work with us. Pros Bidding functionality is great with GiveSmart. The SetUp is easy- as long as you are ok with their preformatted template- the majority of the pages are all formatted and can not be customized, even something simple like trying to move one section up or rearrange various sections on a webpage is simply not possible. Cons Very little customization. Not user friend for virtual events- great for bidding but does not allow streaming or actual event coverage. In order to host a virtual event a secondary software also has to be used to actually stream/ cover the event. Review Source BS Bettie S. Tech Support Non-Profit Organization Management Used the software for: 2+ years ### "Fundraiser Support" October 22, 2020 5.0 Easy input of our items & images, because of the Excel sheets provided. Really happy with the reports available. Pros We have used GiveSmart for almost 3 years. Everyone I have been in contact with has been helpful, will go that extra step to make sure I understand. I'm including the Resource area, I have used it several times and if I need more help I use chat. We usually have a large Fundraiser set up each year with Sponsor Recognition, Silent & Live Auctions and we have GiveSmart provide us with 6 GiveSmart support. They help with Registration and Checkout, which makes the fundraiser very streamline. This year is different, we have had two Virtual Fundraisers, which was a very quick transition for us. GiveSmart was a great help and the first one was a great success and we are currently doing the second one now and so far no problems. Cons The only problem is that we do not have an easy connection between GiveSmart & our accounting system. Our Treasurer has trouble with what she receives from GiveSmart. Review Source LH Lisa H. volunteer Philanthropy Used the software for: 1-2 years ### "Great assist for raising funds in our community" October 13, 2020 5.0 Overall our club's experience with its fundraiser using GiveSmart was great. You can have several administrators to share the load of work when you are an all volunteer organization. Our Pros The Customer Service is right by your side in setting up your site and they provide a great "help" base with written and video information. Once you get the hang of uploading your donations it's quite easy. I like that once your account is secured, you can begin working on the site. We start up on our next event in August just lining things up and continue to refine it until our event in April. Takes the pressure off of the volunteers. Cons I have sent suggestions based on a previous product we've used to their IT and wish I would hear back. I also would like to see the company provide a separate pricing index for organizations that are strictly community service and all volunteer. We're working hard to raise funds for our community and have no hired leadership. Makes it tough. A drawback for us has been the ability to create and send a personalized thank you identifying the object and tax information to donors as I upload their donation. We have to do an extra step outside of the product. Review Source Zach B. Development Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Out of Box, Very Specific Tool" February 15, 2022 3.0 We were hoping to use it for more fundraising applications, but the team is looking for ways to stop using outside of random auctions we do. Pros They were an answer to allowing us to do online silent auctions during the pandemic. Cons There seems to be more and more walls we have hit with this product. Our team has found itself reaching out to support for what we deem as very basic functions that should be available to the product (being able to delete a custom page that was created on a campaign). There have been many glitches: charging donors multiple times or not notifying admins of gifts at all. Review Source EM Edna M. Assistant Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Fun, Easy to Use Software " August 12, 2019 5.0 The first year, we did not feel the support was adequate on the night of the event. Last year, we had a dedicated GiveSmart person in our organization and we were very satisfied with the support we received. Also, the support from the beginning of the campaign until weeks after was very good. We are a nonprofit organization composed of an all volunteer workforce. We needed help and it was available. We are using GiveSmart again this year. We look forward to another successful event. Pros We use this software for our annual fall fundraiser. We utilize the functions for Silent Auction, Live Auction, Ring The Bell, First Choice, etc. it is extremely easy to add, delete and correct items. Downloading the reports to Excel take seconds. If mistakes are made, they are easily corrected. Our members enjoy using the product, even though many of them are not computer literate. It’s easy to use! We have had a lot of success using this software. Cons I wish the list of available reports had names that better defined the reports. Review Source BK Brandi K. Transport Office Manager Oil & Energy Used the software for: 2+ years ### "Definitely recommended!" August 12, 2019 5.0 The company & employees are top notch, knowledgeable in their industry, and seem very eager to help. We were able to get some items/issues addressed and fixed prior to launch. Other items were 'dealt with' on our side because there was no work around. They have rolled out a couple of changes we requested as product enhancements since then. Reporting leaves a lot to be desired, but you don't realize it until you are in the thick of it. Was cost comparable to other companies we researched and worked with. Pros We have worked with the company for several years now on a single event and have appreciated the seamless transition from year to year on the event. We are now planning to utilize it for other events and look forward to working with their great customer support group! Cons Some things are very customizable, and some things are not. It would be beneficial to have more flexibility and less rigidity on parts of the website design, automated forms/responses, etc. Review Source LB Linda B. Director of Special Events Education Management Used the software for: 1-2 years ### "Ease of Event Management" October 13, 2020 4.0 The experience with Givesmart has been very good so far. The support team is always good about answering questions or getting back to me quickly when we are the middle of an event crisis. We have used the on-site staff to help us at the live events and I cannot say enough wonderful things about how smoothly our event ran, the helpfulness of the staff and the ease of keeping the data accurate during the event. Pros The software is pretty user friendly. There are various options for reporting tools to access the data stored per event which makes it handy for when I need to reconcile an event. Cons The option for customizing the home page is still not as easy to arrange as I would like it to be. Reason for choosing GiveSmart The ease of getting the software up and running immediately appealed to us. The cost was not overly expensive for the service and product we were getting. Organizing events since Covid has slowed considerably but we are looking forward to continuing with Givesmart as our event platform. Review Source VR Verified Reviewer Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Good Suite of Services, and Hands on Team" August 12, 2019 5.0 Pros There are a lot of ways to use the GiveSmart platform. From ticket sales to silent and live auction items, as well as stand-alone campaigns. The customer service is responsive, and our hands-on GiveSmart reps for even day have been easy to work with. Cons I feel a little nickel and dimed on some of the features. The ticketing option is great, but the cost associated with it was a little steep for my budget. Review Source MI Maria I. Executive and Office Assistant Individual & Family Services Used the software for: 1-2 years ### "Great software, easy to use" March 25, 2024 5.0 It was great and easy to set up. All the work we did on GiveSmart before the event made the day of way less stressful Pros It’s ease of use! Both on our end and our guest’s experience was great Cons It is a bit expensive for the price. Unfortunately our non profit couldn’t continue to afford it but if you have the money it’s a great tool Review Source AQ Angel Q. Sr. Data Specialist Hospital & Health Care Used the software for: 6-12 months ### "Gesture use for our annaul Gala" August 16, 2017 4.0 Aside from the comprehensive report, everything else with gestures was fairly simple and easy to use. The staff from gestures that helped during the event was knowledgeable and able to help and respond quickly and effectively during the event went on which made it less chaotic feeling for us. Pros I love that gesture was easy for our guests to use at our gala. We used it for check in and the process was simple and easy to understand for our volunteers at registration to find info. We used it for our silent auction and guests were able to see the items from their phones and bid very easily and they received notices when they were outbid or when they won. We used it for general donations, selling centerpieces, and checkout. Overall pretty easy to use during the event. Cons During the check in process we were unable to search by table number which would have been helpful because sometimes we are asked who is sitting at a certain table and it would be nice to look up by table. Also after the event we needed specific reports to be able to input all of the money we received and record all of the info and gestures did not yet have one comprehensive report to give us what we needed, instead I had to modify and combine several reports to make it work for our needs. 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