--- title: "GiveSmart Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GiveSmart the right Nonprofit solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130794/GiveSmart/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-09" --- GiveSmart 4.5 (211) [View alternatives](https://www.capterra.com/p/130794/GiveSmart/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 9th, 2026 # Reviews of GiveSmart Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews KS Ken S grant writerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I liked GiveSmart CRM for the ease of entering and tracking gifts, providing gift receipt letters to donors, and creating lists to contact donors.“ May 26, 2026 Patricia A Director of DevelopmentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Reader, it was not. And the seating management often comes with an error that doesn't allow that feature to work for hours at a time.“ May 3, 2026 KS Ken S grant writerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “GiveSmart is a good CRM, and I believe it would have been a good product for online fundraising if we had been willing to upgrade to additional features, such as processing monthly donations.“ May 26, 2026 KS Ken S grant writerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “This was based on challenges within our organization and my lack of experience with online fundraising.“ May 26, 2026 JB Jose B Director of OperationsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “What used to take a team of people and a lot of effort is now a one man job and frees up the rest of the team for more valuable relationship building.“ May 22, 2026 ST Stephanie T President of Friends of Atlantic Beach ElementaryNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We submitted an IT ticket and were told they would “try,” and that our account manager was too busy and heading into a meeting, so we should just email general support.“ December 1, 2025 MB Maggie B Senior Advancement ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “We like having the historical data for all of our events in one place with one software.“ May 26, 2026 ST Stephanie T President of Friends of Atlantic Beach ElementaryNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The platform has caused us stress, delays, and unnecessary obstacles at every stage.“ December 1, 2025 ## Showing most helpful reviews Showing 1-25 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kenneth M. COO Non-Profit Organization Management Used the software for: 2+ years ### "BEST ONLINE AUCTION RESOURCE OUT THERE" December 18, 2018 5.0 Cannot sing their praises more. If you want to go with a group that honestly cares about wanting to make your event a success, use GiveSmart. Pros Customer service is INCREDIBLE. The organizations has utilized GiveSmart for 4 years and has never had an issue. When they assign an event representative to you, you can be assured that any question you may have in setting up the auction site or any technical problems that you may have will be resolved immediately by the assigned rep or they will ensure that they find the right person to correct the issue or answer the question if they cannot immediately help. In addition to the auction management, their pacakge allows for FULL event management; everything from Cons Cost of using the service would be the only negative, and not really a negative because their costs are actually lower than some other options that the organization looked into. Review Source KC Kristin C. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "The Best Choice" October 19, 2020 5.0 From beginning to end, my experience with GiveSmart was outstanding. I have recommended them to a number of other nonprofits. We will definitely continue to use them. They will do everything they can to make your event a success! Pros I was very nervous about setting this up for the first time. I'm a one-person development office, and I'm not extremely technology-savvy. But once I started, it was so intuitive that it practically told me what to do. And when I ran into something I needed help with, the tutorials were great, and if I still needed help, the customer support reps responded very quickly with exactly what I needed. There was no down time! It's also easy for our donors to use for bidding on our gala auction. We have received many compliments about that, so much so that we're using the software again on another fundraising program. The reports available to me during and after the event have been unbelievably helpful. There was no time lag waiting for results. I could watch the action results real time on my computer and send out appropriate messages. The software works seamlessly with Excel. There are great resources on their website from other organizations about how they used GiveSmart for their events. These were extremely helpful when we had to pivot from a live event to an online event. They took me from fear to excitement! Cons I wish I had set up our site earlier. I would have been able to use it for ticket purchases, sponsors and auction donations. I will next time! Switched from [Qtego](https://www.capterra.com/p/207552/Qtego/) The Qtego software was very complicated, and it was very difficult to enter auction item descriptions. Our customer service rep was condescending and unresponsive. After the event, we had to wait a long time for our reports. Review Source Patricia A. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "GiveSmart Events Fails Repeatedly" May 3, 2026 1.0 The overall experience has been overwhelmingly negative. We've been with them for almost two years and I'm happy the contract will finally end in September. Pros GiveSmart Fundraise works fine for basic campaign forms. That portion of the platform, though overpriced for what it offers, is easy to set up. Cons GiveSmart Events is a hot mess. The system constantly has "glitches". We weren't able to sell tickets to our gala for 10 days. The support team kept insisting it was a user-based error. Reader, it was not. And the seating management often comes with an error that doesn't allow that feature to work for hours at a time. That was explained as a "temporary glitch". They take no accountability for their poor product. Their reporting is also not very intuitive. Review Source BD Beth D. Executive Director Education Management Used the software for: 2+ years ### "Great resource and awesome personnel" October 18, 2020 5.0 The personnel and platform are excellent and make my job so much easier! Pros Givesmart is so easy to use and allows us to run different types of fundraising events. The more I use it, the easier it becomes, and I find myself thinking about new ways to use this platform. Cons The financial reporting can be a bit confusing but as I use it more, and with the assistance of Givesmart, I am able to navigate much better. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing GiveSmart Givesmart was the best fit. We needed a streamlined product and they delivered. Switched from [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) We felt the overall program from a pricing and feature standpoint best fit our objectives. Review Source BK Brian K. Auction CoChair Education Management Used the software for: 1-2 years ### "The best campaign based fundraising tool on the market!" August 13, 2019 5.0 Overall, we were very happy with our decision to move forward with GiveSmart. We recently renewed and extended our initial agreement for an extra two years. Pros The flexibility and detail that is offered with in the GiveSmart interface to admins is truly custom. We were able to set up our auction event and run multiple raffles, instant buys, and silent auctions along with our oral auction. The seating/reservations module was an amazing addition to the transparency and planning of our event. In the end, the team support from Givesmart made this transition and the overall event set up so easy. Cons The donor receipts are one per item and are not very custom or adaptive. This created additional work that should be captured in the software package. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing GiveSmart The service package flexibility to meet our needs and at least initially help us learn the GiveSmart platform really was the difference compared to what other platforms were willing to consider. The onsite team during the event was amazing and was the reason we extended or contract, we know even as our personnel changes for our event needs' that the customer service experience offered by GiveSmart will be there to help us through and ensures a successful event...for many years to come! Review Source JV Jeremy V. Development Manager Mental Health Care Used the software for: 6-12 months ### "Great platform for events" March 19, 2021 3.0 Givesmart helps us to make attractive fundraising event pages that also allow for smooth communication with our donors. Pros The event landing page is very customizable and looks very high quality. On the back end it is easy to get the information you need plugged in for fundraising events. You can have an event page up and running in only a few hours time. Cons Some of the back end features such as table assignments and ticket purchasing do not always function together smoothly. If a person purchases tickets or donates offline it is not always easy to get that plugged in nicely on the event site. Reason for choosing GiveSmart Because of the functionality and the willingness of the Givesmart team to listen to our needs and implement them Switched from [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Functionality- Givesmart is easier and more user-friendly on the back end. Review Source JS Jessica S. Development & Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "GiveSmart Review" August 12, 2019 4.0 Boys & Girls Clubs of Larimer County uses GiveSmart frequently for events and other giving campaigns. It is super easy to set up campaigns and run them yourself. The GiveSmart staff is incredibly helpful on event days. Pros User friendly Clean, presentable look Unlimited events Cons Setting up new users with passwords tends to be difficult for us Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing GiveSmart We were already using the software, and for a similar price it made the most sense to keep moving forward with GiveSmart. Review Source JG Jessica G. Consultant Non-Profit Organization Management Used the software for: 2+ years ### "The best product I have found in the online event fundraising market" August 30, 2019 5.0 I've worked with GiveSmart for many years -- from the time they were Auctions By Cellular, Gesture and now GiveSmart. I have also worked with competitors and GiveSmart is the best product on the market due to their easy-to-use platform, staff support throughout the event planning process, and their onsite staff teams. Pros GiveSmart has excellent staff support and they are always quick to respond to questions, timely with email responses, and most importantly their onsite staff is excellent. Cons Not a great platform for live auctions - still not good enough to substitute for an "old fashioned" paddle raise. Lack of customization (font size, spacing around images, content) opportunities for the auction displays. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/)[ClickBid](https://www.capterra.com/p/144446/ClickBid/) Reason for choosing GiveSmart I have used the alternatives and both have poor customer service and confusing platforms in comparison to GiveSmart. Review Source BG Brandi G. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Perfect Addition to Our Events" August 12, 2019 4.0 We looked around for awhile at a lot of different products before we settled on GiveSmart. Ultimately this one provided everything we needed with the perfect value for our money. So glad I found it! Pros Very user friendly, all of the features we were looking for in a software program. Cons There are certain things we cannot change/update ourselves. We have to contact support and have them do it. Switched from [Auction-Tracker](https://www.capterra.com/p/93245/Auction-Tracker/) We needed something more interactive and web based. Although our old program had a cloud based alternative it was difficult to utilize at events. Review Source BO Bri O. Communications and Events Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Improving their platform more and more each year!" August 20, 2019 4.0 GiveSmart makes it easy to enjoy an event/fundraiser by taking care of all customer needs and questions. Pros The event page was a very clear and concise hub to drive people towards our silent auction. I loved the customization that allowed you to match the design of the link to your event, in addition to the generic donate button. Cons The fact that the back end of the items tab didn't show a photo preview icon on each line. Also, that there isn't a comprehensive final report you can direct download all at once. Instead, you must click into each category of results you want to see one by one and download. Alternatives considered [Greater Giving](https://www.capterra.com/p/127257/Event-Software/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing GiveSmart We liked parts of Gesture and GiveSmart, and now that they're combined, it was very impressive to work with them this past year. They also improved their customer service in comparison to previous years. Review Source BG Brandi G. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Amazing Product" January 9, 2019 4.0 Most of our donors and guests loved the new aspect of our Auction, including switching to mobile bidding/checking in and out. Instead of the previous years of pen and paper bidding. There were only a few people that preferred the old method and just couldn't seem to get on bored. People were concerned that guests would be on their phones all night and no one would be interacting but it was quite the opposite. People had more time to mingle not having to go back and check the paper bid sheets since there were none. Pros We were looking for an affordable and easy to use mobile bidding auction program and this one did not disappoint. The company sends a representative to the auction to basically be the point person and fix anything that might come up and help with check in, entering data, etc. They show up early and stay through the event. They bring tablets that are easy to use for our volunteers and staff. Entering items and bidders is easy and functional. Your event can go live as soon as you'd like it to so that even donors that can't attend the night of, can bid on items. This increases revenue tremendously. They also helped us with not having small items but focusing on larger items of value and only having around 100-150 silent items. The colorful pictures and descriptions are easy to view on mobile devices. And if guests don't have a smart phone, we can help them bid on our tablets. Guests receive notification of being outbid, but you can add am amount you are willing to pay and Gesture will continue bidding on your behalf until the amount is reached. Guests are also able to check out from their device, so it makes check out a lot faster and smoother. It is a lot easier to collect on balances as well because we collect credit card information before the event. Guests received notification of being outbid, but you can add am amount you are willing to pay and Gesture will continue bidding on your behalf until the amount is reached. Cons If the tablets go down at check in, it pretty much puts everything at a stand still. Even though the tablets run without wi-fi. There are certain aspects that have to be changed or updated only by Gesture, we can't do it ourselves. Such as adding the individuals who receive notification of a payment or donation from the event. But they are usually quick about their customer service. Review Source VR Verified Reviewer Development and Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Amazing event support " May 3, 2019 4.0 GiveSmart provides much needed day of event support as well as an easy to use interface for auction bidding. Reporting has helped ease the closeout process and assure everyone receives their items and we receive payment. They send continuous follow-up to donors for payment post event. You also have access to crowdfunding for 6 months after your event has ended. Pros Easily create auction website to link to your website. Bidders receive texts when they have been outbidded. You are able to create endless silent and live auction items for your page. Event support is so responsive and you are able to customize your support needs for in state and out of state events. Their team arrive to your event with ipads to complete donor bidder profiles on site. They will come to your booth in exhibit hall and encourage people to register for bidding. They are super friendly and outgoing and are great as live auction spotters. They raise far more than their cost and double our giving. You are able to even enter in different pledge amounts as donation items on the auction site. Cons They are a little costly however it's worth it for a smooth, successful event. I do wish the website was a little more attractive and grouped the silent and live items together. The items appear kind of small and cramped together. Review Source RB Richelle B. Event Coordinator/ Data Manager Fund-Raising Used the software for: Less than 6 months ### "501 Auction to GiveSmart" August 14, 2019 4.0 I have used 501 auctions for a few years until GiveSmart took over. This is our first year working with the new company since the change and so far we have had a good experience. We assigned one staff member for all of our events, so it is great to have the same person so they are able to get the feel of the organization and the population we work with. Rather than having a new GiveSmart team member every time. Pros A pro of GiveSmart is the flexibility of being able to have several different campaigns for all the different events you are hosting. We have 4-5 events a year with silent/live auctions for each so this is a great way to use online bidding for each event. With the online bidding we are able to widen our reach to individuals who do not attend the event . We have seen an increase in money raised from silent and live auction with this feature. This also takes away the annoying bidder sheets and having to text/email winning bidders. The system will automatically send them a text that they have won an item and provide the item number. Another great feature is you can customized tests that goes out to bidders and attendees. This is a great way to keep your guest up to date with auction information and send text to encourage them to donate. Cons One con is you can not batch checkout any accounts that are 1,000 or more. A good portion of our guests usually donate/bid over 1,000 at our bigger events of 300+. This is going to be time consuming to checkout all of these individuals. It would be helpful to select the amount for each event since the giving culture at each event varies. Reason for choosing GiveSmart n/a Review Source VR Verified Reviewer Marketing Project Manager Facilities Services Used the software for: 1-2 years ### "Good event fundraising and mobile bidding solution" December 14, 2018 4.0 Good overall experience, we will use them again next year. Custom service for the software is very responsive. Most of the people they send to the event are very polite and professional, but we have had a couple of people that have not been the best at representing our organization. Pros We have used this software for two years now for our annual charity golf outing. It's a fantastic tool for mobile bidding at auctions and overall "day-of-event" fundraising. Easy to use and navigate. In addition to the software, you get actual people that run the software the day of the event. Cons One challenge I have found is that the information from last year's event doesn't carry over to the next year. Since we typically get a lot of the same donors, I have to re-enter donors from scratch instead of having the system "remember" them from last year. Review Source Response from Momentive Software December 18, 2018 Thank you for the positive review of GiveSmart! We greatly appreciate all of your feedback. Good news is that you are able to transfer the information from your previous event to your next year. The only information that would not be available is the actual credit card information, for obvious reasons we would want to keep that secure. Please connect with your Account Manager and they will happily help you do this for the next event! LV Lillian V. Development Coordinator Museums and Institutions Used the software for: 6-12 months ### "First-time mobile bidding user" August 15, 2019 3.0 Online technical troubleshooting is minimal and mostly limited to references to existing articles. Introduction to our on-site event lead was too late, and staff/volunteer training was therefore delayed. More pre-event communication and training with our direct event lead would have been helpful. The customer service provided by GiveSmart staff at registration was poor according to guest feedback. There was little effort in trying to understand the purpose and scope of our event and our intentions in how to use GiveSmart to facilitate our vision. Many guests had trouble with mobile bidding, but did not receive adequate support from GS staff. We instructed on-site GS staff about specific check-in procedures that were ignored; GS staff had pressured guests to provide credit cards despite our instructions. Pros Relatively easy bidding, data readily available for auction items, ability to import registrant data with custom fields Cons Page customization is relatively inflexible given our organization's needs. Any changes to auction item description input and packaging is tedious given that you have to un-package items to make more extensive changes to individual items. The donor recognition is automated so it's prone to errors. Auction item restrictions are not readily visible on the mobile site for bidders. Item photos can't be saved from the platform. Item certificate and acknowledgment letter formatting is inflexible and flawed. Funds to account are not easily distinguishable between auction and donation, which does not help our accounting. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing GiveSmart Recommendation Review Source TM Tara M. Development Associate Non-Profit Organization Management Used the software for: 2+ years ### "Great resource for virtual fundraising " October 13, 2020 5.0 GiveSmart has been a great resource for our online fundraising. We used the platform prior to the pandemic, and have increased our usage since. With endless access to the platform during the subscription period, we are able to come up with unique ways to fundraise and know the platform will help make them happen. Pros GiveSmart is fairly intuitive and easy to use. There are a lot of guides that are easy to follow. The GiveSmart team has been very helpful in assisting our organization transition to virtual fundraising during the pandemic. GiveSmart has offered numerous webinars filled with tips regarding virtual fundraising. We love being able to customize many aspects of the platform to fit our fundraising needs and like that we have endless possibilities and uses for the platform. We are grateful for the ease of pulling comprehensive reports. This allows to easily and accurately move the data into our data collection system. Cons Be sure to read and understand each feature and ask questions if something is not clear. We had an issue thinking that a feature on the auction meant one thing, but in reality it meant something totally different. The GiveSmart team was able to help us easily remedy the problem the miscommunication created on our end. Review Source AP Annie P. Manager of Special Events & Annual Giving Used the software for: 2+ years ### "The software is easy to use and provides a seamless experience for our staff and event guests." October 27, 2017 5.0 Pros The software is easy to use. It's intuitive and easy to navigate. It makes my job as an event manager much easier. Adding auction items, auction close out, and financial reporting are a breeze. It is also a smooth process for our guests. Bidding on auction items or making a donation is very easy for them, which means more donations for our cause. We set up our auction online in advance of the event. This gives guests an opportunity to start bidding on silent items, and become familiar with live auction items. All of this leads to more revenue to support our mission. I also appreciate the ability to customize our site so it looks like us. This creates a cohesive experience for our guests and helps us put our brand front and center. As a site administrator, I love the ability to download the generated auction sheets. This is a huge time saver. We also download the receipts and send to guests with a thank you letter after the event. It calculates the tax deductibility automatically on the receipt which is an essential feature. Cons There are a few custom queries/reports I would like which are not currently offered. It can be confusing as an admin to see clearly what funds have been paid and not paid. However, the staff are great and have helped me figure things out. They even created a custom report for me. Review Source AP Allison P. Co-Chair of Fundraising Event Used the software for: Less than 6 months ### "Excellent customer service and product was perfect for our 250 person fundraiser!" May 10, 2018 5.0 Streamlined auction process before, during and after event. We went "paperless" and didn't have to fuss with paper bidding forms and associated headaches. We raised more than $10,000 more than we ever raised before using an online bidding system. We look forward to using again next year! Pros Very easy to navigate the dashboard to build fundraising website and to upload pictures and descriptions of auction items. Bidders loved how easy it was to register for the silent auction, and we benefitted greatly from launching the website and opening the auction prior to the event. There were many easy tutorials for our volunteers to watch so that they could get comfortable with the online bidding system, and they were well equipped to handle questions from guests. We benefitted greatly from having an onsite specialist with us at the event. She was extremely professional, smart, highly capable and knowledgeable about the software, and she worked nimbly and confidently throughout the night to answer any questions and even offered suggestions that contributed significantly to the success of our auction - and on top of that, she was very enjoyable to be with! After the event, we were able to easily close our books and to process all payments (a significant improvement from many years of dealing with cash and checks and tracking down payments) and to run reports providing incredible data for us to review and learn from. Cons I cannot think of anything to improve this software. It was perfect for our event - simple to use and very geared toward serving a volunteer-based event! Review Source Jill K. Director of Advancement and Community Relations Education Management Used the software for: 2+ years ### "Great product, great people. " November 1, 2017 5.0 It makes my online auction much easier. Pros The best thing about Gesture are the people who work there! We LOVE our account rep - she is super responsive. The folks that come out to work the auction are always wonderful too. The extra staff support is essential to our event! I also think the interface is very user-friendly and not overly complicated. Cons I wish there were an easier way to do a mass photo upload for items, and I wish that items said SOLD instead of CLOSED when they are purchased outright, and that they said NOT OPEN FOR BIDDING if they are something being auctioned in the future. Review Source kP katrina P. consultant Non-Profit Organization Management Used the software for: Less than 6 months ### "GiveSmart is a great tool!" September 30, 2022 4.0 GiveSmart provides a relatively easy to use auction and ticketing platform that looks good on desktop and mobile. Auction check out is plug n play! Pros The customer service is AMAZING--the chat support has walked me through a myriad of questions and helped me in real time set up campaigns and avoid mistakes. Cons The ticketing feature is not as user friendly as the auction feature and unfortunately information can't be transferred between the two. Review Source CF Carrie F. Special Event Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Overall, great product" October 14, 2020 5.0 The account managers have been a pleasure to work with. We've also utilized the in-person staff for our auction event. They were professional and helpful. Pros Ease of use, able to quickly set-up a new event and make changes as needed. Encompasses most of our fundraising needs Cons Limited P2P fundraising abilities, which they have started incorporating Reason for choosing GiveSmart We chose GiveSmart initially for the auction abilities. We have expanded our use of GiveSmart since then, with the new features that have been added. Review Source CC Cleve C. Retired Religious Institutions Used the software for: Less than 6 months ### "Covers All The Bases" October 16, 2020 4.0 Not a fan of the fact that someone on our dropped the fee for user support and had us go DIY but that's on us and I made it work anyway Pros Fairly easy to figure out. With enough lead time a and lab scenario deployments most folks can work it out. Cons Little cludgy trying to get the card readers and IPADs. Come on now, one stop shopping. E en if you use two vendors you can mask that with software so that we don't have to know. I have had many complaints from folks trying to purchase the online raffle tickets. Once they click the buy they get the message that KS for your purchase. They have actually added multiple tickets to their cart trying to figure out how to actually purchase the tickets. You should change the phrase to "you items have been added to your cart" and NOT thank you for the purchase. Or add verbiage that says now click the "Pay" button to continue. Alternatives considered [BiddingOwl.com](https://www.capterra.com/p/130932/BiddingOwl-com/) Reason for choosing GiveSmart Better pricing model and had seen it before Review Source VM Val M. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great System" August 20, 2019 4.0 GiveSmart support is always quick and helpful. Overall GiveSmart works for us, but I wish it was a little more user friendly on the admin side for sponsorship groups and groups of tickets. Pros This system works very well for us for its silent auction capabilities. Easy to use and increased our revenue from a paper system. Also great for instant buys (wine pull, raffle tickets) and donations. Easy to use system for guests. Cons I wish there was more flexibility in the ticket purchasing side. Guests that are part of a group of tickets that have been pre-purchased are not able to go on to update their own information. This makes the check-in process longer as we try to capture the information that is needed (addresses). Did not like having to buy their specific swipers at such a high cost to use once a year. Review Source VR Verified Reviewer Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "They used to be really good, now just okay" March 31, 2020 4.0 They used to be great, they tried to expand, they couldn't handle the workload and the quality declined drastically. Pros Initially, the customer support and the features they offered were amazing, and priced very competitively. Cons They purchased at least one other company, and they experienced a lot of growing pains. The quality of the employees dropped insanely. We no longer work with them. Review Source aC andrea C. Events Manager Non-Profit Organization Management Used the software for: 2+ years ### "GiveSmart helped us streamline and go virtual!" October 13, 2020 5.0 GiveSmart is easy to use software that helped us transform fundraising events. In particular this year, when we have switched to a virtual format for our fundraising events, we relied on GiveSmart to make it happen Their team of dedicated staff is helpful with guidance and fixing problems. The system is easy to use and navigate and allows us to track and analyze financial and donor information post-event. Pros The ease of use, clear guidelines provided, and helpfulness of the account manager assigned to our project. Cons There are a few functions that would be helpful to add, and figuring out how to correctly apply sales tax can be a bit confusing. It is more expensive than other software, but the ease of use for both the admin and users makes up for the cost difference. You get what you pay for! 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