# axiUm Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is axiUm the right Dental solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130811/axiUm/reviews

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axiUm

3.1 (12)

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Last updated January 14th, 2026

# Reviews of axiUm

Ease of use

2.3

Customer Service

4.0

## Showing most helpful reviews

Showing 1-12 of 12 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

Khushbu A.  
Associate dental director  
Hospital & Health Care  
Used the software for: 2+ years

### "Option for dental schools but not a private office "

November 5, 2019

4.0

Pros

This software has the necessary technology in place for attending approvals of procedures, billing, etc. so it's ideal in a school situation.

Cons

This is not a very practical software in private practice since it is a bit cumbersome and time consuming.

Review Source

HP

Harshkumar P.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Nice software to train dental student and in hospital settings with authorities control place"

June 9, 2021

4.0

Overall good and viable option in the era of technology. Difficult but nice experience rather than old paper chart era.

Pros

Nice appearance, security features that should require to have Protected Health Information(PHI) of patients. Can integrate with website and remote access of the dental school or hospital to allow users to check charts of patients. Good and excellent way to add details of patients conditions in the chart. Nice and convenient section of patient's medical history which allows to look up patients' past medication from another provider in case patients fail to explain medical conditions. Appropriate for the dental schools because every steps require faculty input/approval. Easy to work with multiple people from different departments of school such as billing, scheduling, faculty, group directors, students, and information technology advisor.

Cons

Learning is the biggest problem. It's hard to learn by students with only few lessons. Also, it's hard for faculty members who are not technology friendly. It creates problem for most of the faculty members who works in private practice who never used this software in private practice. Sometimes, it took long to update chart rather than actually doing procedure in patient.

Review Source

Mike S.  
Dental Hygienist Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Not user friendly at all"

November 30, 2018

2.0

I think that this software is clunky, not user friendly, it is not even appealing to the eyes when looking at it. It looks like it has never been visually updated since the 90s. This program greatly adds to things running slow in the clinic and almost daily our tech guy is sending us emails of how to do some little thing because it is so complicated on Axium. Do not buy Axium if possible.

Pros

We use this at my dental school and it is awful. The only benefit I can potentially see is that this program allows for all steps to be “checked” by a faculty. That is needed as a student, as I am still learning. But I would bet there are other better programs that would be good for use in a school.

Cons

Where to begin? I have used other dental office management software and it pained me to switch to Axium. It is not easy to add specific treatment to a tooth. In order to diagnose a tooth you have to go through lists and multiple steps in order the treatment plan it, while other programs have quick shortcuts that make it so simple to add treatment. This software makes it very difficult to get everything completed after treatment. There should be one area to just “complete” all that you have done but instead I have to go to 3 or 4 different areas to open up a place where the faculty can complete it. Things are already in dental school but now add to that a program that takes forever to get everything done. I have had patients waiting 10 minutes after a prosecute while me and the professor try to complete everything. This program also doesn’t seem to have an easy way to add medical alerts. There are specific health history items that will automatically flag and show up as an alert but others, that should be flagged, don’t. There needs to be an easy way to just add medical alerts. In that vein of thought, another program allows you to just have any alert that you type up, to pop up whenever you want, like when you pull up a chart. Axium doesn’t have this capability (or at least our tech guys have never yet figured it out). It is nice to be able to have an alert like if a mother doesn’t want xrays, instead of us asking every time, an alert would just pop up and tell us.

Review Source

DL

Diane L.  
Patient Service Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "AxiUm dental software review"

September 13, 2019

4.0

AxiUm is a good dental system to use. It's an all-in-one place to go for patient records and financial billing. It's relatively easy to use and requires minimal training for both students, residents and financial staff.

Pros

Easy to look-up patients Detailed account information (both treatment and financial) at your fingertips Easy billing to insurance companies Xrays stored online for easy access Very detail orientated system

Cons

Medicaid and other third party billing submissions (lots of paper printing, then sorting - time consuming) Moving $ to the accurate buckets for billing purposes didn't always produce accurate results The system seemed intimidating to new users, not immediately user friendly to new employees.

Review Source

RY

Rebecca Y.  
Student  
Hospital & Health Care  
Used the software for: 1-2 years

### "axiUm"

February 20, 2020

5.0

My experience with axium started out negative due to the learning curve and outdated layout, but once I became comfortable, it worked just as needed.

Pros

What I like most about axium was that it was able to connect across the entire organization and could be accessed remotely. This made communication easier and allowed for easy access wherever I was.

Cons

Layout was outdated and the many features made it sometimes confusing to navigate. It took me several weeks to feel completely comfortable with the software.

Review Source

MH

Michael H.  
Student  
Medical Practice  
Used the software for: 1-2 years

### "The worst user interface ever devised "

October 25, 2018

1.0

My university has committed itself to this program like a battered woman defending her abusive husband. Its really really really bad and they still have us do everything the old style because this is so inefficient. Yet the keep it around and tell us its hear to stay "because it says 'educational' on the package". I want to leave this university just because of this software.

Pros

This program allows your to track many documents electronically but at a much less efficient speed than paper. So if you like double or triple the work without increased benefits over literally any other method, including paper, this is for you.

Cons

This program must not have underwent any testing before being released. Its full of bugs that an amateur programmer could fix. The icons are counter intuitive and common functions are not where one would expect. Navigating it it frustrating, updates to mundane things such as treatment plan names will erase themselves without notice. The "edit" icon is not a pencil as would be 99% of every normal piece of user friendly software, its a blue check mark. The scratch pad is not universally accessible, for instance it will overlay most screens and remain accessible until you open the lab form. WHY? WHY DOESN'T IT ALWAYS WORK THE SAME? Start check doesn't have a button, you have to click on a non intuitive piece of the lower bar with your username. Trying to add dental findings goes into treatment history. Searching "all lists" doesn't show materials, you have to find the other list for that. Treatment plans not started are under Treatment HISTORY. Trying to get a class of students to follow along and search for these non intuitive icons and functions slows the entire class down, my school gives us all the assignments as homework because its too slow to do in class or the clinic (we literally do everything in paper then take it home and 10 minutes of paperwork is an hour of axium inputs). Simulation lab efficiency is severely reduced. It takes minimum 30 minutes and up to 1.5 hours just to get everything approved before we can EVEN BEGIN. This program is sold to stupid people who buy things that are labeled "for education" and no one in the professional world recognizes it or uses it. Its a waste of time, money, and patience without adding anything useful to education and anyone who commits to it should be aware they are severely reducing their efficiency, akin to shooting themselves in the foot.

Review Source

RL

Robin L.  
Student  
Hospital & Health Care  
Used the software for: 2+ years

### "Axium review- dental student "

October 6, 2020

2.0

Overall I have to say my experience is poor with Axium. I understand it in the scope of a teaching environment, but it does not have a very intuitive layout, and is very in pleasing to look at. In the future I will look to other softwares for dental management.

Pros

Axium has a couple of features that are very commendable from a student’s perspective. One such feature is the ability to place teaching images within the medical risk assessment and Brodsky score pages. These offer a quick reference for a student trying to fill out the forms. Another pro if axium is the streamlined log in and ease of finding patient charts. This is probably the simplest part of axium but is important as you do not want to waste time just looking for a patient. Axium allows you to simply type a last name or chart number and it will instantly populate a list that you can click and access a chart from.

Cons

By far the worst part of axium is the unaesthetic, outdated user interface. Features take on the look of a program created in the early 90s and do not reflect technology of the present day and age. Another con lies in the fact that there tends to be more than a fair share of freezes within the program that prohibit a totally smooth experience. Nothing is worse than having your patient waste their time while you try and navigate a frozen page.

Review Source

VR

Verified Reviewer  
Student  
Higher Education  
Used the software for: 2+ years

### "Dental student who's school uses this program"

May 14, 2018

3.0

I am required to use it. I will not purchase this program once I graduate.

Pros

Very versatile program that does everything we need it to do. I like that it can be modified to fit our specific needs.

Cons

This program is not very intuitive. It is confusing, and redundant. It takes a long time to learn, and likely you will never completely understand how to use it properly. It has many redundancies that waste time. Crashes weekly and needs to be reset.

Review Source

MS

Michelle S.  
dental student  
Medical Practice  
Used the software for: 1-2 years

### "Not user friendly"

March 31, 2019

2.0

lots of updates and crashes. new update makes it more difficult to see overview of chart.

Pros

I used to like the chart snapshot, but after a new update it is all messed up. medications are now a string instead of a nice list.

Cons

difficult to learn and update did not seem to make anything better

Review Source

AC

Adrianna C.  
Student Dentist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Outdated dental software "

January 18, 2021

2.0

AxiUm records everything you would need for your dental patients. It has medical, dental, social and nutritional histories that you can input. It has a tab for radiographs and treatment planning. It has an odontogram and you can even put probing depths on the perio tab. It has everything you need, but the look and feel of the program feels very outdated like a pin ball video game from the 90's.

Pros

There is an academic component that we use for simulation in dental school. I am glad there is this feature since we are not seeing patients right now due to coronavirus. It give us an opportunity to practice using the software at home.

Cons

AxiUm is very slow. I am not sure if this is due to the entire 10 floor clinic using it at the same time but nonetheless it lags painfully.

Review Source

JK

Joshua K.  
Dental Student  
Medical Practice  
Used the software for: 1-2 years

### "The best of everything!"

January 8, 2019

5.0

Highly Recommended

Pros

Its so easy to use and so user friendly! Everyone can figure it out within a day!

Cons

It sometimes logs me off too fast. It also does sometimes slow down at times.

Review Source

DB

Daniel B.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Axium Review"

November 19, 2018

3.0

Pros

This software offers customizable options

Cons

I find it confusing and difficult to navigate

Review Source

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