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An Appointment Management and Client CRM tool for therapists & counselors. With a huge focus on data security we enable our customers to fulfil their HIPAA obligations.

Product Details

Online Scheduling and Practice Management for Behavioural Health. Schedule appointments, send interactive appointment reminders, track patient attendance history. Send client intake forms securely and use our SOAP/DAP Treatment notes or use the form builder to create your own. Embedded secure Staff Chat, Waiting List, Key Metrics, Stripe Payments, Custom Reporting and Zip Code search for mobile staff. Enables full HIPAA compliance.

Contact Details

YellowSchedule

http://www.yellowschedule.com

Founded in 2011

Located in United States

Starting Price

  • $29.95/month

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

YellowSchedule Features

Appointment Reminders
Appointment Scheduling
Claims Management
Compliance Tracking
E-Prescribing
EMR/EHR
Employee Management
Initial Assessments
Inpatient/Residential
Medical Billing
Multi-Provider Practice
Self Service Portal
Single Provider Practice
Treatment Plans
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Scheduling
Recurring Appointments
Self Service Portal
Staff Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management

YellowSchedule Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

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Showing 50 of 81 reviews

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Showing 50 of 81 reviews

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Reviewer's Role
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Frequency of Use
Andrea H.
Psychiatric Nurse Practitioner, CEO
Mental Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 6, 2019

“Yellow Schedule”

Pros1. Affordable 2. Great customer service - I've always gotten a very quick resolve and response back 3. Nice app for phone, nice to be able to text from it as well 4. Taking payments is great 5. Reminders work - patients love it 6. Awesome integration with website
Cons1. Mostly aesthetic - could look a bit nicer, less clunky 2. Sometimes the dates on the phone app do not line up with a client's actual last appointment 3. On the phone app, you can only see your personal schedule, you cannot see another employees (needed as a boss) 4. When someone cancels, it still sends out a reminder to them about the appointment, so they will press cancel again. Once they cancel, I think they should not get any more reminders. It can be confusing. 5. Wish you also accepted other payment methods beyond Stripe - sometimes it just doesn't accept certain cards, so I have to use a separate paypal account. 6. HSA cards and some random credit cards don't seem to be accepted
Reviewer Source 
Source: Capterra
September 6, 2019
Stella A.
Owner
Mental Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Great software”

Overall This software has solved a lot of my problems especially the appointment reminders which has decreased my no-shows significantly
ProsI love the fact that you can give text reminders in the person can confirm and cancel an appointment
ConsIt would be great if the software had a client portal that they could log into and fill out admission paperwork before the first appointment.
Reviewer Source 
Source: Capterra
September 5, 2019
Adam R.
Program Director
Mental Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
August 19, 2019

“Priced high”

OverallIt worked for our organization but when it came time to cut costs, YellowSchedule was almost immediately eliminated.
ProsWhat I liked most about the software was the feature which allows back and forth communication with clients through the software. I could essentially text with my clients without having to provide my phone number. Furthermore, they could reply directly to the text reminders to confirm or cancel their appointments. This was helpful in many cases when clients forgot or double booked themselves and had to cancel.
ConsThe price point was too high. Also the app was not user friendly. I found comparable software for a fraction of the price. I will admit however that I have not found comparable software for the price I want which also has the features I named above.

Vendor Response

By YellowSchedule on August 20, 2019
Hi Adam, Thanks for your feedback. We're sorry to hear that you felt the price point was too high, however it's worth bearing in mind that our pricing includes SMS reminders which can really add up if you're paying for them separately. We've recently added HIPAA Compliant Staff Chat, a Waiting List, Patient Intake Forms and Treatment Notes. So we believe we pack a punch for a very reasonable cost. If you're still missing the features you mentioned feel free to come back and discuss with us. Kind regards,
Reviewer Source 
Source: Capterra
August 19, 2019
John B.
CEO
Mental Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 12, 2019

“Basic yet elegant client scheduling program”

ProsThe program is very easy to set up and use. It simply does what it is advertised to do.
ConsRelatively few features however this is not necessarily a flaw because most of the functional features that are needed on a daily basis are present
Reviewer Source 
Source: Capterra
September 12, 2019
Nicole B.
Licensed Marriage and Family Therapist
Mental Health Care, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Great Scheduling Software for Mental Health Professinals”

ProsI have been using YellowSchedule since 2012. It has been fantastic for keeping an organized calendar. I especially love the text reminders sent to clients. This feature has reduced my no-show rate to 2%, which is a definite improvement. I find the variety of reports available helpful in tracking appointment data. It's a great way to store client data as well. Overall, I have really enjoyed using YellowSchedule and have never thought once about using anything else.
ConsI find that the text notification can be inconsistent when clients contact me. Sometimes the notification appears as a red dot next to the notification bell, sometimes it appears as a flashing message icon in the most recent appointment box. Because of the inconsistency, I have missed cleints' messages for several hours or even days.
Reviewer Source 
Source: Capterra
September 5, 2019
Suzanne A.
Admin Asst
Mental Health Care, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 6, 2019

“YellowSchedule Review”

OverallI like the program a lot and I would recommend it to others
ProsTexting feature Love, love, love the waiting list Ability to be in several schedules at once Colors Support/open to suggestions
ConsThere should be a cut and paste feature, much quicker than the duplicate feature. When you go to set up an appointment near the bottom of the computer screen, the box that opens up should be close to where you are typing. There is a long delay when you click on "Save". Sometimes it is so long that I click it twice to make sure it is saving. When selecting a contact, it should automatically go to the "Filter" line.
Reviewer Source 
Source: Capterra
September 6, 2019
Karen H.
President
Education Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Yellow Schedule Success”

OverallI do College Admissions and have used other products in order to book clients. After my last software allowed for double-booking, I switched, five years ago (?) to Yellow Schedule. Not once has there been a double-book and vast embarrassment. It is simple to use, simple to read, simple to understand.
ProsEfficient, effective, easy to use. I have used this product for over five years and am comfortable in recommending it to other small businesses and business owners.
ConsClients can't access their own data after booking.
Reviewer Source 
Source: Capterra
September 5, 2019
Shaunta G.
Producer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
May 26, 2017

“Amazing & Phenomenal ”

ProsWhat I love the most about Yellow Schedule is the fact that this service it is not limited to service based industries. If you work in an industry that requires you to set aside time for an individual; then Yellow Schedule is a must have. Yellow Schedule insures that your time is maximized wisely by allowing you to set up to five reminders for different days delivered via e-mail and or text. Once a person confirms you have a record of confirmation. Another amazing thing about Yellow Schedule is the customer service. If there is an issue or something you don't understand someone will contact you immediately and work with you to fix the problem.
Source: Capterra
May 26, 2017
Melissa L.
Office Manager
Mental Health Care, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 12, 2019

“YellowSchedule helps our small business”

ProsI (and our clients) love that the program sends automatic reminders! We used to write each reminder by hand, so this program has saved us so much time! Also appreciate that the program itself is user-friendly, especially for some of our staff who aren't very tech-savvy!
ConsWhen initially setting up the program, I didn't like that we couldn't create a universal template for reminders, but instead had to go into each user and adjust their templates. Sometimes adjusting a reoccurring appointment changes appointments that occurred in the past, which can be frustrating. Sometimes when adding appointments, the calendar fails to notify us of conflicts as well.
Reviewer Source 
Source: Capterra
September 12, 2019
Lori F.
owner
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“User-friendly ”

OverallPretty much seamless appointment scheduling, reminders and now EMR. Occasionally have issues and the time change with customer support results in us having to wait a day or two for a response but other than that has been great.
ProsAutomated appointment scheduling. Very happy with the new implementation of simple SOAP EMR. This enables me to keep notes as close to what I was doing before without having to try to fit notes into pre-fabricated boxes.
ConsNeed automated wait list option.Have needed support to sort out how to download patient contact information.
Reviewer Source 
Source: Capterra
September 5, 2019
Kate F.
psychologist
Mental Health Care, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 6, 2019

“Great way for me to set up my reminders for clients! ”

OverallVery positive. My only complaint: Its got a silly name!
ProsI use this software primarily to remind my clients of their appointments and to let me know if they can attend their session. It works well and efficiently. I have no complaints!
ConsOf the few complaints I have had, I have contacted the Yellow Schedule team and they have responded quickly. I get my answer/resolution and I am on my way!
Reviewer Source 
Source: Capterra
September 6, 2019
Brian C.
Mental Health Therapist
Health, Wellness and Fitness, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
September 5, 2019

“My Experience with YellowSchedule”

OverallI provide mental health services as a representative of an EAP company that services the company I work at. The employees of the company who are interested in mental health services access my calendar through YellowSchedule and schedule themselves where they see openings. I generally log in and see who I am scheduled to meet with that day and what time.
ProsIt is generally pretty easy for me to access my schedule and see what appointments I have.
ConsMy clients access the calendar and schedule themselves. They have often expressed frustration with scheduling appointments or trying to edit or cancel appointments. I do not like that when a person schedules an appointment, cancels that appointment and then another person schedules in place of the first person, I cannot see who the second person is unless I take the extra step of clicking on the Group Details Page.
Reviewer Source 
Source: Capterra
September 5, 2019
Mike W.
Driving Instructor
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
July 2, 2015

“Couldn't live without it!”

OverallI was an early adopter of YellowSchedule and have been using it for over 3 years now. I honestly could not live without it. I am a driving instructor, on the road all day so unable to deal with phone queries and I operate as a one man band. The online booking facility is FABULOUS for me and my pupils as it allows them to check my availability and book lessons without having to wait for the end of the day for me to be able to call them back. It also means I don't have to spend my evenings playing catch-up with loads of phone messages about lesson bookings! The SMS reminders before a lesson are a real god send - teenagers are not the best at remembering lessons booked a week or so in advance and often make other plans, forgetting they have a lesson booked!! The SMS reminder either gives them time to re-arrange their other plans or to let me know they cannot make it, giving me time to sell their slot to someone else. Before YellowSchedule I had a real problem with "no shows" where I would drive to pick a pupil up and find they were not there as they had forgotten their lesson - a real cost to me in terms of fuel and time to get there plus lost income from the lesson which I could have sold to someone else IF I knew they weren't going to attend. Since YellowSchedule my No Shows have reduced to virtually ZERO (I've had one in 3 years - they confirmed their appointment 24 hours before, but still forgot!) At least I was able to charge them for the lesson as I had their confirmation that they would be attending! The team behind YellowSchedule are very friendly and approachable and very quick to respond to any issues or queries I have ever had. I cannot recommend YellowSchedule highly enough!
Source: Capterra
July 2, 2015
Wendy Y.
Clinical Social Worker
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Yellow Schedule For Client Scheduling”

ProsIt is extremely user friendly. It's easy to change and reschedule appointments simply by dragging and dropping or extending the boxes. Reminders are sent out to clients and you are notified vis email immediately when there is a message or cancellation.
ConsIt does not keep track of statistics for client attendance. Wish there were additional options for reminders or you can change them based on client.
Reviewer Source 
Source: Capterra
September 5, 2019
Lexie S.
Counselor
Mental Health Care, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Yellow Schedule Review ”

OverallI am very satisfied with Yellow Schedule. I like it better than our previous scheduling software.
ProsWhat I like about Yellow Schedule is the ease of scheduling appointments, changing appointments and looking at upcoming and past weeks.
ConsI feel that there are a few bugs such as text messages not being sent to some clients. However I am unsure if this is an issue on the end of the client's phone carrier.
Reviewer Source 
Source: Capterra
September 5, 2019
Simon B.
Assistant Director
Education Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
April 11, 2017

“Yellow Schedule - we use it in to schedule ADA accommodations appointments in post-secondary ed”

OverallWe have used Yellow Schedule for 2 years now and it has cut down dramatically on the administrative burden experienced in matching up student availability with staff availability. The reminders/notifications are especially useful in maximizing attendance. We have also made use of the web-site / HTML version which has allowed us to create an easy to find URL.
ProsEase of use Individualized reminders
ConsNothing
Recommendations to other buyersThe company is responsive to suggestions for improvement and great at trouble-shooting
Source: Capterra
April 11, 2017
Brad M.
Owner
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Cheaper and more accurate than a receptionist”

OverallSaves me from paying an assistant and talking on the phone, my clients love it- they can schedule whenever they want and see all openings at once.
ProsHippa compliant, saves money, no errors, syncs with google calendar
ConsI guess you could make it free? That I didn't start using earlier.
Reviewer Source 
Source: Capterra
September 5, 2019
tess A.
office manager
Medical Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Easy to learn and efficient ”

OverallWe need a new scheduler for a small Chiropractic office. What we had been using was inefficient and did not send reminder. We had to manually send reminders. It works efficiently. We are please with the software and rarely if ever, have any issues with it.
ProsEasy to set up and use. I love that it text our patients 24 hours before
ConsI wish the software had a pop messaging. You can text the customer but it does not alert you they have responded.
Reviewer Source 
Source: Capterra
September 5, 2019
Cindy P.
Therapist
Mental Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Lifesaver!”

OverallYellow schedule is fantastic!
ProsThis software is so easy to use. The scheduler is very user friendly and has many customizable features. It helps my workflow run smoothly.
ConsThe one thing I wish yellow schedule would offer as a feature is an automatic refresh feature.
Reviewer Source 
Source: Capterra
September 5, 2019
Carmen H.
Therapist
Mental Health Care, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 9, 2019

“Yellow Schedule review”

Overalln/a
ProsI like the ease of use of the software. I also like the low cost of the software.
ConsI actually like most everything about the software but If I had to choose something I would say that I wish I could add more contacts for the price.
Reviewer Source 
Source: Capterra
September 9, 2019
Angelina M.
Patient Coordinator
Hospital & Health Care, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Easy to use, some technical issues”

OverallIt helps to consolidate the schedule so everyone can see the schedule from wherever they are.
ProsEasy to use, creating customers and appointments is easy. I like the automatic reminders that are sent to customers.
ConsWe have had multiple tech issues, you cannot change the name on an appointment or the original customer will get notifications instead of the new one. We have had appointments randomly deleted etc.
Reviewer Source 
Source: Capterra
September 5, 2019
Tim S.
Psychologist
Mental Health Care, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 5, 2019

“It works well.”

OverallI like it.
ProsEase of use. Ability to access via the app. How patients are notified and can confirm or send a text and I get an email. Ability to contact support if I need it.
ConsMy computer faces my patients and I have to schedule creatively because I can't let them see the screen. Is there a way to make it so if I click on a button it would opaque out the specific names?
Reviewer Source 
Source: Capterra
September 5, 2019
Kathryn G.
owner
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Source: Capterra
February 5, 2016

“Outsource your scheduling with YellowSchedule!”

OverallI love using YellowSchedule so clients can schedule themselves. For some reason, the YellowSchedule won't sync with my Google Cal on my computer. It does on my phone, so Idk why it won't on my laptop. But, toggling between the two is a hassle and I have accidentally double-booked myself due to this problem. It would also be nice if there was a "unlimited" repeat option for recurring appt.s. Every time I select "6 months," the longest period of time repeats can occur, I worry that I'll forget about it and one week my client will expect to be on my schedule (because she has been for the last 6 months, every two weeks or month), and she's actually NOT on my calendar because the 6 months was up. I have too many clients who are not scheduled at the same time to memorize whether someone SHOULD be coming on a given day of the month and notice that they SHOULD have been on my calendar when the repeat has run out. Another great addition would be to include the message, when clients choose to "Cancel" an appt less than 24 hours before, that would remind them that they will be charged a late cancel fee. This is a common practice, so it would make sense for YellowSchedule users to be able to select whether or not that reminder to their clients would pop up when they select "Cancel" rather than "Confirm" on their reminder notice. I think this is a great service, and I hope some of these things can be improved so I can continue to use it!
Source: Capterra
February 5, 2016
Joshua S.
Owner
Hospital & Health Care, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Yellow schedule”

Overallexcellent value and my clients appreciate the reminders
ProsText reminders to clients and ability to communicate with clients via text messaging
Cons finding existing clients in system can be a little clunky but nothing major
Reviewer Source 
Source: Capterra
September 5, 2019
Jennifer S.
LPC PhD
Mental Health Care, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 6, 2019

“Easy to navigate and decreases no-shows”

ProsThis software decreases my no-shows and structures my days in the office.
ConsSometimes, the texts do not go out and it doesn't let me know the names of who is confirming etc.
Reviewer Source 
Source: Capterra
September 6, 2019
Dr. Lotes N.
Owner
Mental Health Care, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
January 6, 2017

“My Virtual Personal Assistant ”

OverallYellowschedule has been my virtual personal assistant for about five years now. I find the system very user-friendly. I was looking for a multifunctional software and Yellowschedule fulfills that for me for its capabilities scheduling appointments, sending reminder notifications, giving my patients the convenient of being able to access the published office open appointments and plan accordingly, my website management availability is fantastic and much more. I consistently receive feedback from my patients of their appreciation for the appointment notifications. Overall, the Yellowschedule is a great tool and has helped me keep my appointments full and controls my "no-show" appointments.
Source: Capterra
January 6, 2017
Dominique W.
Clinical Director
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 5, 2017

“Great Service ”

OverallThis is an excellent asset for any business! It enables me to notify clients of their upcoming appointments without any issues.
ProsConvenience
ConsWish there was an android app.
Recommendations to other buyersN/A
Source: Capterra
January 5, 2017
Eve L.
Owner
Medical Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Great Product”

ProsThis is a very easy to use product. We have been happy with it for scheduling and look forward to the new patient notes addition.
ConsCould have more customizable features in the software
Reviewer Source 
Source: Capterra
September 5, 2019
Jordan F.
LPC
Mental Health Care, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Great Option! ”

OverallMy overall experience with yellowschedule has been extremely positive.
ProsI love the texting feature! It allows me to communicate with clients all in one place.
ConsI wish some of the setting features were easier to access/navigate.
Reviewer Source 
Source: Capterra
September 5, 2019
Greg B.
Therapist
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
July 10, 2015

“Satisfaction Survey YellowSchedule ”

OverallI like the software for ease of use. It wasn't apparent to me the cost for the service when I first enrolled in Therapy/Sites. It took a while for me to figure out under what conditions I would incur cost in scheduling a client. It is redundant to send an appt. reminder to a clients smart phone and email address. Almost all of my clients want to be contacted by cell phone. So if Yellow Schedule is an add on to Therapy/Sites there should be an explanation of the cost to customers and under what specific conditions a customer will be billed when you use the scheduler. For example, as far as I know you cannot drop any type of placeholder in a date and time without being billed. That said, I very much like the tracking features of Yellow Schedule which allows me to see all activity related to client contacts such as appointments kept, and those cancelled vs. no shows. I can quickly address the matter as 'therapeutic resistance' once I see a client trending that way and address the issue in therapy. Overall the cost is nominal for the services, with the noted problem of not having a detailed description of the services and how and when charges are incurred. Trail and error is less than a desirable way to learn a system.
Source: Capterra
July 10, 2015
Allan K.
President
Mental Health Care, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Yellow Schedule ”

ProsIt's easy to use, edit and review progress and trends. Automation SMS is accurate
ConsCustomized response prompts why clients cancel would be helpful
Reviewer Source 
Source: Capterra
September 5, 2019
Sara M.
Personal Assistant
Religious Institutions, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
September 12, 2019

“Good, with some downsides”

ProsIt offers appointment confirmation, not just reminders
ConsThe app is very unstable, one of our users cannot get it to work at all. Functionality on the app is not good.
Reviewer Source 
Source: Capterra
September 12, 2019
Verified Reviewer
Mental Health Care, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 18, 2019

“Cuts down on No shows”

ProsThis has been a great schduling software for my practice. The reminders cut down on no-shows. The security and HIPAA compliance is excellent!
ConsIt prevents double booking and has been a great program. No complaints from me!
Reviewer Source 
Source: Capterra
April 18, 2019
Kari L.
Psychologist
Mental Health Care, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 30, 2017

“Very convenient business tool”

OverallI used YellowSchedule in route to a more integrated EHR system for my private psychology practice. It was perfect for entering the world of online scheduling and email and text reminders, and it fully supported my efforts to begin a paperless practice. Very simple once acquainted with the system, VERY affordable, and would recommend to anyone who needs the ability to have a visual schedule and the capacity for clients/customers to self-schedule. I often recommend this service to folks who are not yet ready for a full EHR but desire online scheduling capacities.
ProsSimple interface Affordable Text and email reminders Text reminders provide 2-way communication (don't remember about email) Confirmation options
ConsDifficult to set-up and manipulate recurring appointments

Vendor Response

By YellowSchedule on February 14, 2017
Hi Kari, Thanks for taking the time to share your positive feedback on YellowSchedule with other users, we really appreciate it! We've responded to user feedback that setting up recurring appointments was more complex than it should be and we've completely updated this feature. This now supports a much wider variety of repeating appointments. Best, Martina
Source: Capterra
January 30, 2017
Tim S.
Training Coordinator
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
September 17, 2014

“Essential, invaluable tool for booking, reminding and communicating with clients.”

OverallYS has been invaluable to us, as we have multiple staff seeing multiple clients, both on site and online. ALL reminders for clients are handled by YS, and these are multilayered - multiple SMS and Emails can be sent, at different time periods. Clients can book themselves into appointments, 24/7, using the online booking system which is part and parcel of YS. We have pushed the boundaries of the service, and now use it to - almost exclusively - to communicate by SMS with clients. Instead of merely a booking and reminder system, it is our centralised administration system for client bookings. Staff can see their appointments, and receive notification when appointments are booked, but also Management can also see all this information at a glance, and easily investigate communications between staff and clients - very effective for any complaint or query! Before YS, our 'did not attend' rate was sometimes over 50%, and now it is less than 10%. Enough said.
Source: Capterra
September 17, 2014
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Patricia B.
Coordinator
Education Management, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Simple, easy tool to use for client managment”

OverallIt is a functional program and I have not utilized anything similar. We use for scheduling in a mental health/educational setting. Some basic features such as language could be improved to have that available rather than having to create a new message for various languages.
ProsThe simplicity of usage quick responses from customer service analysis of data
Consit operates slowly. It may be that we use chrome and Windows 10, but simple one click processes take longer than needed.
Reviewer Source 
Source: Capterra
September 5, 2019
Dr. Carol S.
therapist/owner of company
Mental Health Care, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 17, 2016

“Highly recommended for therapists”

OverallI have searched for years for a scheduling program like this and am thrilled with YellowSchedule. My clients are giving it all positive feedback. The staff at YellowSchedule has been responsive, patient and helpful. I am very low-tech and needed their patience. Special thanks to Craig for making the transition so easy. I fully recommend this site to other therapists who want to spend time treating clients, not scheduling, rescheduling and confirming/reminding those clients about appointment times. It's been all positive.
ProsEase
ConsNothing so far
Recommendations to other buyersno
Source: Capterra
November 17, 2016
Gloria W.
Licensed Psychologist
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
February 6, 2016

“This software makes my life a whole lot easier.....”

OverallI am a psychologist and have been using Yellow Schedule to confirm appointments with my clients for a long time. Not only is it very convenient for me....my clients tell me regularly how much they love it. In fact, many say: "You don't need to give me an appointment card because I will get those confirmation notices." Once you put the client in the list of contacts, you just select their appointment time, put their name in the time slot and they automatically get an emai (2 days in advance) and a text (the day before the appointment). You then get a notice in your email that tells you whether they have confirmed or cancelled. If they cancel, you can choose a reply message that tells them their appointment has been cancelled and to call and re-schedule. It's EXTREMELY convenient and efficient.
Source: Capterra
February 6, 2016
Thea V.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
February 6, 2016

“Great Scheduling Program”

OverallHaving the Yellow Schedule system posted on my website allows clients to know what appointments are available and schedule at a time that is convenient for them. The process removed the back-and-forth about available times and desired times for couples seeking treatment. Clients report ease of use of the system and appreciation for the 24-hour reminder. I like that they cannot remove or change an appointment without contacting me as this provides me with an opportunity to engage and discuss barriers to consistent treatment. The program is integrated into my monthly fee to Therapy Sites so the only cost is for the individual text messages. That cost is off-set by the increased revenue resulting from reduced no-shows. I'm very happy with the product and have not had any problems with it at all.
Source: Capterra
February 6, 2016
John K.
MD
Health, Wellness and Fitness, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 17, 2016

“excellent!!! five stars (i would give more)”

Overallexcellent product... just be aware! make sure your google calendar setting is set private so that ppl can't just invite you and those event show up without permission... it can broadcast the invitation as appointment and contact all the invitees if the invitation is not private... only issue I had... Martina and Michael were SUPER-helpful in determining what happened and how to prevent it... John
Prosexcellent!!!
Consone glitch... described...
Recommendations to other buyerssee my comments
Source: Capterra
November 17, 2016
Dan R.
Owner/Counselor
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
February 6, 2016

“almost missed this”

OverallWhen I was first introduced to this product I didn't think much of it. So I didn't use it and was going to let it lapse. Fortunately I received a call from someone with Yellow Schedule and they convinced me to give it a try. I am so happy that they did. I have been using it for a couple of years now and can not imagine not having it. My clients appreciate the reminders and the fact that they can communicate with me concerning their appointment or other matters back through the service. As a one person operation it is difficult to schedule, do call backs, reminders, and followup as well as see clients. Yellow schedule does all that for me. It has really helped my business grow. I could not recommend it more highly
Source: Capterra
February 6, 2016
Ty K.
CEO
Medical Practice, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 22, 2017

“Great product! Fits incredibly well into our operations”

OverallPatient communication.
ProsIt is extremely easy to use. It is a great tool to manage appointments as well as patient communication. The interface is easy to read and make appointments.
ConsI wish there was a bit more flexibility in making minor changes. But otherwise, fits our business very well.
Reviewer Source 
Source: Capterra
November 22, 2017
Lois M.
Licensed Professional Counselor
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Source: Capterra
May 19, 2016

“Very useful”

OverallPros: I like that my clients can schedule online at their convenience. Many of my clients have hectic schedules and can't do a regular time slot, so this helps them see at a glance what is available with out having to call or email me to get available times. I also like that you can set it up to text or email a reminder. This is a nice feature to get a confirmation from a client. Cons: I wish you could click right on the date to make changes to MY schedule, rather than having to go to a separate page and adding those. And most of all, I'd like to be able to just type a name into the date/time I want, rather than having to go through a pop up list of names.
Source: Capterra
May 19, 2016
Lotes N.
Psychotherapist
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Source: Capterra
February 6, 2016

“Clients love the convenience! ”

OverallYellowSchedule has allowed my clients to schedule their appointments at their covenience. The email or text appointment reminders is the biggest hit per my clients reports. For the most part YellowScheduler has been a tremendous help to my practice. Although, I will share that I have had a few mishaps where a couple of clients scheduled an appointment but I did not receive the notification nor was it showing on YellowSchedule, however the clients sent me their confirmation emails. Additionally, I have had instances where the reminders did not go out. My clients have become accustomed to this service and it creates an issue when they do not receive the reminders.
Source: Capterra
February 6, 2016
Summer W.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
September 15, 2014

“Essential for solo practitioner”

OverallI have been using yellow schedule since my group practice dissolved and I lost all the luxuries that come with a group.....mainly a reliable, organized secretary. Yellow schedule allows me to offer my clients 24 hr access to appointments which gives me a huge advantage in a tight market. The only two modifications I really could use are clients able to cancel their own appts and a "customizable" appointment status list. Would really like to add " Therapist cancel" to the list. Would also like to see the system disallow completion of scheduling until cell number and Street Address are filled in. Overall I am extremely pleased with YS and will refer anyone needing this type of service.
Source: Capterra
September 15, 2014
Maria K.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Source: Capterra
February 10, 2016

“Overall great.”

OverallI like how it syncs to my other calendars, sends out appointment reminders, allows people to confirm or cancel appointments. Overall, I'm very happy. The couple of problems I've had are around putting the calendar into my webpage to allow people to schedule themselves. I don't know if this is a problem on the end of my webpage (my web designers insist it isn't) or if it's an issue for yellowschedule. The other problem is about the calendar fitting onto my screen. It cuts off half the pop-up so I can't make adjustments. I can do it if I access it from my phone, so it's a minor inconvenience.
Source: Capterra
February 10, 2016
L D.
Managing Therapist
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
February 5, 2016

“User Friendly Software with a Bang!”

OverallI really like this software. YellowSchedule is the most simplified scheduling software that I have found. I love that it is user-friendly, and provides great logistics. Schedule your client's quickly and for an affordable price. The newly-added reports feature is great providing data on number of scheduled clients, cancellations, etc. Although there are features, one con would be the inability to set-up recurring appointments in a customized way. I feel confident this will improve in the future if the requests to do so continue as this Company really does respond to the users need.
Source: Capterra
February 5, 2016
Leah B.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
September 17, 2014

“Has made such a difference”

OverallThe system itself is so easy to use, works on my ipad and phone as well as computer. I can easily book appointments for people, and it's easy for them to let me know if they are coming - or more importantly if they are not! I am much better able to plan my day, and anticipate diary changes. Clients often tell me how useful the reminder service is for them too. I have found the company really easy to deal with, I have suggested changes before through the feedback system, and not only have I had a personal response, but the changes have been implemented too! I would highly recommend giving it a go.
Source: Capterra
September 17, 2014
Scott P.
Licensed Professional Counselor
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
February 8, 2016

“My little personal assistant”

OverallPro: Provides email and text notifications with easy response instructions Syncs with my Google Calendar Con: It doesn't update my calendar when a client cancels. I've only seen it happen a couple of times. If I cancel a client, it doesn't update on Google calendar either. All-in-all it's a decent reminder service and it has helped me greatly in reducing no-shows.

Vendor Response

By YellowSchedule on February 9, 2016
Thanks for your valuable feedback. We are currently working on updating google calendar when there's a client cancellation and hope to have the update released soon.
Source: Capterra
February 8, 2016
Laura R.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
August 19, 2015

“User friendly scheduling software which is easily customisable.”

OverallYellow Schedule allows for a more efficient customer journey. The e-mail and SMS reminders ensure that customers receive adequate notification and also reduce the chance of missed appointments. Color coded appointments makes the calendar view for all crews easily manageable with the option to toggle crews on and off easily. The ability to receive incoming SMS messages is an advantage of Yellow Schedule as we have found that some of our customers prefer to communicate via SMS if they are unable to answer their phones to schedule the appointment.
Source: Capterra
August 19, 2015