# Page 2 | YellowSchedule Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is YellowSchedule the right Scheduling solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130812/YellowSchedule/reviews

---

YellowSchedule

4.7 (82)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of YellowSchedule

## Showing most helpful reviews

Showing 26-50 of 82 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AH

Andrea H.  
Psychiatric Nurse Practitioner, CEO  
Mental Health Care  
Used the software for: 2+ years

### "Yellow Schedule"

September 6, 2019

4.0

Pros

1\. Affordable 2. Great customer service - I've always gotten a very quick resolve and response back 3. Nice app for phone, nice to be able to text from it as well 4. Taking payments is great 5. Reminders work - patients love it 6. Awesome integration with website

Cons

1\. Mostly aesthetic - could look a bit nicer, less clunky 2. Sometimes the dates on the phone app do not line up with a client's actual last appointment 3. On the phone app, you can only see your personal schedule, you cannot see another employees (needed as a boss) 4. When someone cancels, it still sends out a reminder to them about the appointment, so they will press cancel again. Once they cancel, I think they should not get any more reminders. It can be confusing. 5. Wish you also accepted other payment methods beyond Stripe - sometimes it just doesn't accept certain cards, so I have to use a separate paypal account. 6. HSA cards and some random credit cards don't seem to be accepted

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Price and customer care.

Review Source

AR

Adam R.  
Program Director  
Mental Health Care  
Used the software for: 1-2 years

### "Priced high"

August 19, 2019

4.0

It worked for our organization but when it came time to cut costs, YellowSchedule was almost immediately eliminated.

Pros

What I liked most about the software was the feature which allows back and forth communication with clients through the software. I could essentially text with my clients without having to provide my phone number. Furthermore, they could reply directly to the text reminders to confirm or cancel their appointments. This was helpful in many cases when clients forgot or double booked themselves and had to cancel.

Cons

The price point was too high. Also the app was not user friendly. I found comparable software for a fraction of the price. I will admit however that I have not found comparable software for the price I want which also has the features I named above.

Review Source

Response from YellowSchedule

August 20, 2019

Hi Adam, Thanks for your feedback. We're sorry to hear that you felt the price point was too high, however it's worth bearing in mind that our pricing includes SMS reminders which can really add up if you're paying for them separately. We've recently added HIPAA Compliant Staff Chat, a Waiting List, Patient Intake Forms and Treatment Notes. So we believe we pack a punch for a very reasonable cost. If you're still missing the features you mentioned feel free to come back and discuss with us. Kind regards,

SA

Stella A.  
Owner  
Mental Health Care  
Used the software for: 2+ years

### "Great software"

September 5, 2019

4.0

This software has solved a lot of my problems especially the appointment reminders which has decreased my no-shows significantly

Pros

I love the fact that you can give text reminders in the person can confirm and cancel an appointment

Cons

It would be great if the software had a client portal that they could log into and fill out admission paperwork before the first appointment.

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

Reason for choosing YellowSchedule

The cost and the fact that clients could confirm and cancel appointments via text message. The other software only allowed clients to confirm or cancel via voice messages. However the other programs allow a client to log into a portal that allows them to digitally sign paperwork prior to the first session.

Review Source

NB

Nicole B.  
Licensed Marriage and Family Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Great Scheduling Software for Mental Health Professinals"

September 5, 2019

5.0

Pros

I have been using YellowSchedule since 2012. It has been fantastic for keeping an organized calendar. I especially love the text reminders sent to clients. This feature has reduced my no-show rate to 2%, which is a definite improvement. I find the variety of reports available helpful in tracking appointment data. It's a great way to store client data as well. Overall, I have really enjoyed using YellowSchedule and have never thought once about using anything else.

Cons

I find that the text notification can be inconsistent when clients contact me. Sometimes the notification appears as a red dot next to the notification bell, sometimes it appears as a flashing message icon in the most recent appointment box. Because of the inconsistency, I have missed cleints' messages for several hours or even days.

Review Source

Patricia B.  
Coordinator  
Education Management  
Used the software for: 1-2 years

### "Simple, easy tool to use for client managment"

September 5, 2019

3.0

It is a functional program and I have not utilized anything similar. We use for scheduling in a mental health/educational setting. Some basic features such as language could be improved to have that available rather than having to create a new message for various languages.

Pros

The simplicity of usage quick responses from customer service analysis of data

Cons

it operates slowly. It may be that we use chrome and Windows 10, but simple one click processes take longer than needed.

Reason for choosing YellowSchedule

It was chosen due to cost.

Review Source

JB

John B.  
CEO  
Mental Health Care  
Used the software for: 2+ years

### "Basic yet elegant client scheduling program"

September 12, 2019

5.0

Pros

The program is very easy to set up and use. It simply does what it is advertised to do.

Cons

Relatively few features however this is not necessarily a flaw because most of the functional features that are needed on a daily basis are present

Switched from

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

Very steep learning curve, numerous options and features many of which were not appropriate or useful for our company

Review Source

LS

Lexie S.  
Therapist  
Mental Health Care  
Used the software for: 1-2 years

### "Easy to Use Scheduling Software"

May 13, 2020

5.0

I would describe my overall experience with YellowSchedule as pleasant and stress-free.

Pros

What I liked most about YellowScheduler is the ease of scheduling, organizing and changing appointments.

Cons

The one feature I do not care for is the pop-up screen for telehealth sessions. But this is a minor preference I do not mind.

Switched from

[MDsuite EHR](https://www.capterra.com/p/145150/MDsuite-EHR/)

Administration of my company made the software switch .

Review Source

KF

Kate F.  
psychologist  
Mental Health Care  
Used the software for: 1-2 years

### "Great way for me to set up my reminders for clients! "

September 6, 2019

5.0

Very positive. My only complaint: Its got a silly name!

Pros

I use this software primarily to remind my clients of their appointments and to let me know if they can attend their session. It works well and efficiently. I have no complaints!

Cons

Of the few complaints I have had, I have contacted the Yellow Schedule team and they have responded quickly. I get my answer/resolution and I am on my way!

Reason for choosing YellowSchedule

Mainly because of cost. I do not charge my clients for their reminder, so I wanted to find the best price.

Switched from

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

Cost and the fact that I could text (remind) 2 people at the same time of the same appointment.

Review Source

VR

Verified Reviewer  
Mental Health and Addictions Counselor  
Mental Health Care  
Used the software for: 6-12 months

### "Cuts down on No shows"

April 18, 2019

5.0

Pros

This has been a great schduling software for my practice. The reminders cut down on no-shows. The security and HIPAA compliance is excellent!

Cons

It prevents double booking and has been a great program. No complaints from me!

Review Source

MW

Mike W.  
Driving Instructor  
  
Used the software for:

### "Couldn't live without it!"

July 2, 2015

5.0

I was an early adopter of YellowSchedule and have been using it for over 3 years now. I honestly could not live without it. I am a driving instructor, on the road all day so unable to deal with phone queries and I operate as a one man band. The online booking facility is FABULOUS for me and my pupils as it allows them to check my availability and book lessons without having to wait for the end of the day for me to be able to call them back. It also means I don't have to spend my evenings playing catch-up with loads of phone messages about lesson bookings! The SMS reminders before a lesson are a real god send - teenagers are not the best at remembering lessons booked a week or so in advance and often make other plans, forgetting they have a lesson booked!! The SMS reminder either gives them time to re-arrange their other plans or to let me know they cannot make it, giving me time to sell their slot to someone else. Before YellowSchedule I had a real problem with "no shows" where I would drive to pick a pupil up and find they were not there as they had forgotten their lesson - a real cost to me in terms of fuel and time to get there plus lost income from the lesson which I could have sold to someone else IF I knew they weren't going to attend. Since YellowSchedule my No Shows have reduced to virtually ZERO (I've had one in 3 years - they confirmed their appointment 24 hours before, but still forgot!) At least I was able to charge them for the lesson as I had their confirmation that they would be attending! The team behind YellowSchedule are very friendly and approachable and very quick to respond to any issues or queries I have ever had. I cannot recommend YellowSchedule highly enough!

Review Source

CP

Cindy P.  
Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Lifesaver!"

September 5, 2019

5.0

Yellow schedule is fantastic!

Pros

This software is so easy to use. The scheduler is very user friendly and has many customizable features. It helps my workflow run smoothly.

Cons

The one thing I wish yellow schedule would offer as a feature is an automatic refresh feature.

Review Source

CH

Carmen H.  
Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Yellow Schedule review"

September 9, 2019

5.0

n/a

Pros

I like the ease of use of the software. I also like the low cost of the software.

Cons

I actually like most everything about the software but If I had to choose something I would say that I wish I could add more contacts for the price.

Reason for choosing YellowSchedule

n/a

Review Source

AM

Angelina M.  
Patient Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy to use, some technical issues"

September 5, 2019

5.0

It helps to consolidate the schedule so everyone can see the schedule from wherever they are.

Pros

Easy to use, creating customers and appointments is easy. I like the automatic reminders that are sent to customers.

Cons

We have had multiple tech issues, you cannot change the name on an appointment or the original customer will get notifications instead of the new one. We have had appointments randomly deleted etc.

Review Source

TS

Tim S.  
Psychologist  
Mental Health Care  
Used the software for: 1-2 years

### "It works well."

September 5, 2019

5.0

I like it.

Pros

Ease of use. Ability to access via the app. How patients are notified and can confirm or send a text and I get an email. Ability to contact support if I need it.

Cons

My computer faces my patients and I have to schedule creatively because I can’t let them see the screen. Is there a way to make it so if I click on a button it would opaque out the specific names?

Reason for choosing YellowSchedule

Yes

Review Source

JS

Joshua S.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Yellow schedule"

September 5, 2019

4.0

excellent value and my clients appreciate the reminders

Pros

Text reminders to clients and ability to communicate with clients via text messaging

Cons

finding existing clients in system can be a little clunky but nothing major

Reason for choosing YellowSchedule

price

Review Source

MU

Metin U.  
Digital Workforce Services Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Precise scheduling management platform"

November 20, 2022

5.0

Pros

YellowSchedule reduces the entire appointment scheduling process to straightforward levels.

Cons

User interface of YellowSchedule could be developed in a more user-friendly way.

Review Source

JS

Jennifer S.  
LPC PhD  
Mental Health Care  
Used the software for: 2+ years

### "Easy to navigate and decreases no-shows"

September 6, 2019

4.0

Pros

This software decreases my no-shows and structures my days in the office.

Cons

Sometimes, the texts do not go out and it doesn’t let me know the names of who is confirming etc.

Review Source

SB

Simon B.  
Assistant Director  
Education Management  
Used the software for: 2+ years

### "Yellow Schedule - we use it in to schedule ADA accommodations appointments in post-secondary ed"

April 11, 2017

5.0

We have used Yellow Schedule for 2 years now and it has cut down dramatically on the administrative burden experienced in matching up student availability with staff availability. The reminders/notifications are especially useful in maximizing attendance. We have also made use of the web-site / HTML version which has allowed us to create an easy to find URL.

Pros

Ease of use Individualized reminders

Cons

Nothing

Review Source

KG

Kathryn G.  
owner  
  
Used the software for:

### "Outsource your scheduling with YellowSchedule!"

February 6, 2016

4.0

I love using YellowSchedule so clients can schedule themselves. For some reason, the YellowSchedule won't sync with my Google Cal on my computer. It does on my phone, so Idk why it won't on my laptop. But, toggling between the two is a hassle and I have accidentally double-booked myself due to this problem. It would also be nice if there was a "unlimited" repeat option for recurring appt.s. Every time I select "6 months," the longest period of time repeats can occur, I worry that I'll forget about it and one week my client will expect to be on my schedule (because she has been for the last 6 months, every two weeks or month), and she's actually NOT on my calendar because the 6 months was up. I have too many clients who are not scheduled at the same time to memorize whether someone SHOULD be coming on a given day of the month and notice that they SHOULD have been on my calendar when the repeat has run out. Another great addition would be to include the message, when clients choose to "Cancel" an appt less than 24 hours before, that would remind them that they will be charged a late cancel fee. This is a common practice, so it would make sense for YellowSchedule users to be able to select whether or not that reminder to their clients would pop up when they select "Cancel" rather than "Confirm" on their reminder notice. I think this is a great service, and I hope some of these things can be improved so I can continue to use it!

Review Source

EL

Eve L.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Great Product"

September 5, 2019

5.0

Pros

This is a very easy to use product. We have been happy with it for scheduling and look forward to the new patient notes addition.

Cons

Could have more customizable features in the software

Review Source

DLN

Dr. Lotes N.  
Owner  
Mental Health Care  
Used the software for: 2+ years

### "My Virtual Personal Assistant "

January 6, 2017

5.0

Yellowschedule has been my virtual personal assistant for about five years now. I find the system very user-friendly. I was looking for a multifunctional software and Yellowschedule fulfills that for me for its capabilities scheduling appointments, sending reminder notifications, giving my patients the convenient of being able to access the published office open appointments and plan accordingly, my website management availability is fantastic and much more. I consistently receive feedback from my patients of their appreciation for the appointment notifications. Overall, the Yellowschedule is a great tool and has helped me keep my appointments full and controls my "no-show" appointments.

Review Source

DW

Dominique W.  
Clinical Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Service "

January 5, 2017

5.0

This is an excellent asset for any business! It enables me to notify clients of their upcoming appointments without any issues.

Pros

Convenience

Cons

Wish there was an android app.

Review Source

Kietric J.  
Program Director  
  
Used the software for:

### "Using YellowSchedule for 30 Days"

February 7, 2016

5.0

I think yellow schedule is a fantastic software for tracking and keeping up with client appointments. The interface is easy to use and it provides good options for client use as well. The biggest challenge is working with individuals who are not computer literate or don't have internet access. But I think the SMS features make up for the challenges some individuals may have if the organization is assisting with the online appointments. We have been using it for 30 days and have seen more good than bad!

Review Source

GB

Greg B.  
Therapist  
  
Used the software for:

### "Satisfaction Survey YellowSchedule "

July 10, 2015

4.0

I like the software for ease of use. It wasn't apparent to me the cost for the service when I first enrolled in Therapy/Sites. It took a while for me to figure out under what conditions I would incur cost in scheduling a client. It is redundant to send an appt. reminder to a clients smart phone and email address. Almost all of my clients want to be contacted by cell phone. So if Yellow Schedule is an add on to Therapy/Sites there should be an explanation of the cost to customers and under what specific conditions a customer will be billed when you use the scheduler. For example, as far as I know you cannot drop any type of placeholder in a date and time without being billed. That said, I very much like the tracking features of Yellow Schedule which allows me to see all activity related to client contacts such as appointments kept, and those cancelled vs. no shows. I can quickly address the matter as 'therapeutic resistance' once I see a client trending that way and address the issue in therapy. Overall the cost is nominal for the services, with the noted problem of not having a detailed description of the services and how and when charges are incurred. Trail and error is less than a desirable way to learn a system.

Review Source

SM

Sara M.  
Personal Assistant  
Religious Institutions  
Used the software for: 6-12 months

### "Good, with some downsides"

September 12, 2019

4.0

Pros

It offers appointment confirmation, not just reminders

Cons

The app is very unstable, one of our users cannot get it to work at all. Functionality on the app is not good.

Reason for choosing YellowSchedule

Offered appt confirmation text and email

Review Source

Similar Products

Featured