Contact At Once!

Contact At Once!


5 / 5
74 reviews

Who Uses This Software?

Automotive manufacturers, dealerships and online advertisers, Real Estate brokers, builders and online advertisers, multifamily property management companies.


Average Ratings

74 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Contact At Once!
  • www.autodealerchat.com
  • Founded 2005
  • United States

About Contact At Once!

Faster than a phone call, more powerful than an email, able to set appointments and send videos in a single text...yes, were talking about Contact At Once! Our all-in-one messaging platform works across devices, so you can initiate chat and text conversations with consumers and sell more. From the widest software deployment options to the only truly complete conversation management solution, come see why our customers rate us #1 in satisfaction.


Contact At Once! Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Accounting Management
  • Buy-Here Pay-Here Dealer
  • Collections Management
  • Contact Database
  • Document Management
  • Financing Management
  • Lease Management
  • New Car Dealer
  • Service Department
  • Used Car Dealer
  • Website Integration

Contact At Once! Reviews Recently Reviewed!


Contact at Once is the Best Thing Since Sliced Bread!

Aug 21, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Transfer chats from desktop to mobile and back again without missing a beat. Agent enrollment and monitoring is a breeze and enhances my ability to ensure staff follow through and consistency.

Cons: I wish sending pictures and video was as easy as just clicking one button and uploading or filming. It's not, but that's a development issue on their horizon. Soon!!

Overall: As the Internet Sales Manager for a large auto wholesaler, it's my mission to connect our customers with our product and Contact at Once is the tool that yields the most results. CaO allows our sales staff to stay connected with customers at any time of the day and to capitalize on the shopper who works all day and doesn't have time to car shop, apartment hunt, etc. until the late evening hours after the kids have gone to bed. Beyond crushing time barriers, CaO allows for not only live chat, but also text messaging. The reporting and management features send me emails so I can review each conversation if I choose and flag them as a training topic or someone that needs further follow up. Agent enrollment and management is a breeze AND the support staff is beyond wonderful. On top of that, if your in-house agents aren't available when needed, CaO also offers managed and co-manage chat where they can manage your company's chat presence either totally or in part. This is a communication Swiss Army knife that you can't afford to do without.

Recommendations to other buyers: If you would like to increase sales, increase customer satisfaction, and drive customer engagement by your staff, this is what you need. As Rihanna said, "This is what you came for." And "Work, work, work, work, work!"

Capterra loader

In use across 3 different dealerships, and working like a charm.

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The world doesn't use the telephone much anymore for getting in touch with an auto dealership. They would prefer to text or chat from their mobile device from where ever they may be. ContactAtOnce is a great tool for getting a chat about a specific vehicle on a dealer website. It includes the ability to customize the dealer side of the application so that instead of typing out a long response, you can pick from some preconfigured responses, therefore allowing a salesperson to respond more promptly to questions.

Cons: Some of our sales team wish that there was an integration with something like Grammarly or another spell check/grammar check software so that they are alerted to misspellings or bad grammar.

Fantastic tool!

Sep 29, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive texting capability, desktop app makes it easy to start and continue conversations with customers, internal chat capability, integrates with all my third party sites, good mobile app

Cons: Desktop app could use some tweaking, but this is a minor thing.

Overall: My store uses an older CRM that is functional, but lacks many of the most up to date features offered by newer CRM's, including texting. Enter Contact at Once. They have made it very easy for me to reach out to my customers through text, and for our customers to contact us through text or chat. For the money, I don't think there's a better tool out there.

Recommendations to other buyers: Like any software tool, you get out of it what you put in. Make it something that fits your store and your staff, and it's a great tool.

The new update brings it to a totally new level

Apr 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works and it works great. Their operators reply really fast. Price is probably both good and bad... It is really good if you are looking to a "managed" chat solution (includes operators that communicate with your website visitors).

The new updated version of this software has great UX/UI, as well as functionality.

Reliable provider. Kia Canada trusts them, since this is the only chat provider that they recommend to their dealerships (as well as they coop a part of your cost if you are a Kia dealership).

Cons: The price is not the best if you do not need operators (don't quote me on this one... by now you could probably get a cheaper package without operators...)

Overall: This is a really good option, especially if you are in automotive space.

Customer Service and ease of use

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software gives us the ability to go mobile and chat with our customers in real time from our lot, our home, or on our lunch break.

Cons: Contact at once is limited on the types of businesses they are equipped to assist.

Overall: If your dealership is not using Contact at Once for your chat platform you need to. The ease of use and transfer of information into our CRM is absolutely amazing. If something happens to go wrong, their customer service department is next to none! You won't have a problem for very long! We love contact at once! It makes our Internet Department run much smoother and gives our customers direct access to us. any time of day!

Recommendations to other buyers: Customer Service is next to none!

Capterra loader

Connecting the entire company with our real time customers.

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Contact At Once is the way it is easy to use and get used to after getting the necessary tutorials. Another good thing about Contact At Once is the way its tutorials is all over the web. Contact At Once has all the features that help our team to chat effortlessly with out customers.

Cons: For sure, I do not have any dislike about Contact At Once

Overall: Transfer of data into our CRM database is made easy by Contact At Once.

Again, Contact At Once help our team to chat effortlessly and securely in one central and secure place.

Nice service for people to reach out to you while shopping online.

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It tends to capture conversations that may otherwise not happen with viewers interacting with our web services.

Cons: Some of the software has issues with ending conversations. We've found if sales people don't have the last word the conversation keeps popping up on us. Trying to end a conversation is sometimes tedious.

Overall: Overall positive. It can be a handful answering phones, emailing customers, texting, and having a chat online while customers are in the store, but nobody complains about being to busy in this industry.

Great for Internet Sales!

Oct 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great training resources, ability to use from a mobile device or desktop, transfer chats from desktop to mobile if you're on the go, increases sales leads from online buyers

Cons: Nothing

Overall: Contact at Once provides easy to use chat software that generates many sales leads from our website. They provide excellent training resources for employees and have a great team of support staff if you need assistance. With the new age of internet sales you need a platform like this to connect with online buyers while they are browsing.

Capterra loader

Great Software to talk now

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and little no issues. You can be up and talking with your customers in minutes. Must have for any Auto Dealer website today.

Cons: I wish it would shut down when you close. If you leave work at night and don't sign out, shows you still online for customers to try and chat with you.

Overall: Good product that is easy to install, use and make easy contact with customers looking for answers and to schedule appointments.

The first and best chat software for the money

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great platform for chat integration on a website. Very customizable. Excellent shortcuts for chat conversations.

Cons: Has it's limited with contact management, once chat conversation is done you are left with no way to contact customer unless they give you their info, you should at least end up with an email address.

Overall: Great method to allow customers to feel at ease while getting the info that means most to them.

Great Chat application

Sep 07, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and fast to learn. I wish iOS received the video functions a little easier. It's coming in time though I'm sure.

Cons: I have to remember to log in.... and they have reminders now so it's not much of a con.

Overall: Great product, fast to learn and easy to use. Just log on and start chatting to people you wouldn't otherwise speak with.

Recommendations to other buyers: Use the mobile and don't be tied to your desk.

Vendor Response

by Contact At Once! on September 07, 2016

Thanks so much for the thorough and thoughtful review!

Definitely Increases Sales

Aug 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that customers that would be too nervous or busy to call can easily get ahold of the dealership.

Overall: Contact at Once! definitely increases sales. Texts and chats are the way of the future. This definitely increases the ease and comfortability of a customer being able to ask questions and make appointments.

Vendor Response

by Contact At Once! on August 05, 2016

Thanks, Sarah! So glad to see that you're realizing the benefit of mobile messaging. We believe as you do that it will be the way most consumers want to connect with businesses. We appreciate your business and you taking the time to provide a review. Let us know anything we can do to help you drive sales with our products!

Ease of Use and Integration

Aug 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Mobile to Desktop. App to use at home and after hours. Great customer service. Unbelievable low price.

Overall: CAO is an amazing software that I've used across multiple different work-spaces! Easy to use, learn, and integrate with the team into your every-day use! Customers love, employees love, can't beat it!

Vendor Response

by Contact At Once! on August 03, 2016

Thanks, Sarah! We appreciate your kind words. Please let us know whenever there is anything you need from our team!

Great Product, Great Service

Aug 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They are consistently improving their interface and user experience making it better for us and our customers. A true partner.

Cons: n/a

Overall: Contact at Once is a great service and very effective. They are not shy about asking their customers what works.

Vendor Response

by Contact At Once! on August 03, 2016

Thanks, David! We aren't shy because we love to know what our customers think and how we can help you sell more cars with mobile messaging! Thank you very much for your review!

Fantastic Chat/Text/Customer engagement solution for modern business

Aug 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Solid - virtually no downtime

Fast

Easy to use

Great ROI

Cons: Missing some of the new cutting edge features some of the rivals have

Overall: Contact-at-Once has been an integral part of our business practice for some time. They provide active, engaged customers which provide us with an excellent closing ratio.

Recommendations to other buyers: You need a chat solution for eCommerce. Period.

Vendor Response

by Contact At Once! on August 03, 2016

Thanks, Rich! We appreciate you as a customer and thank you for the review!

CAO is a must try if don't already have live chat on your website.

Aug 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After hours live chat is staffed.

Cons: None really other than getting my staff computer literate.

Overall: CAO is a must try if don't already have live chat on your website. Very easy to use and learn. I especially like that they answer live chat after hours. They truly help in setting up my mornings.

Recommendations to other buyers: If you don't have live chat on your website I would suggest giving them a try. Easy install and easy to learn.

Vendor Response

by Contact At Once! on August 16, 2016

Thanks for the comments, David!

BDC / eCommerce Manager

Aug 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Great way to connect with your online shoppers.

Cons: I have NO complaints about this software.

Overall: If you don't have live chat on your website I would suggest giving them a try. Easy install and easy to learn.

Recommendations to other buyers: If you don't have live chat on your website I would suggest giving them a try. Easy install and easy to learn.

Vendor Response

by Contact At Once! on August 16, 2016

Diane, thanks so much for taking the time to review our products and services!

Fantastic Customer Service

Aug 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact we are not tied to our desk. We can carry on a conversation on the lot and share real time pictures.

Cons: I like everything about this software.

Overall: It is evident that Contact At Once cares about their consumers... always trying new things and providing excellent customer servcie

Recommendations to other buyers: If you don't have contact at once for your establishment, you need to consider it.

Great platform to speak with your potential customers

Nov 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: There are no issues with this software

Overall: This is my second go around with COA. Basically because they're just better than any of the other competition. Reliable, fast and works well across any platform. Ease of use is the best I've encountered and the support staff works diligently. Kudos to Contact at Once for helping me keep in contact with new buyers!

Recommendations to other buyers: Great system

Great Chat Software

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, they provide employee training to make sure everyone is well trained on the software, integrates into 3rd party advertising sites, accessible via desktop app or mobile, excellent customer service

Cons: I've noticed a few minor glitches with the software

Customers at your figertips

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: As a dealer we lose out on a lot of clients due to business hours. This product allows a customer to reach you at any time.

Cons: Sometimes we get chat request late at night or in the early morning hours. Make sure you have someone willing to take them at anytime

Good stuff

Nov 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and program for the computer illiterate.

Cons: Cannot stay logged on for longer than 8 hours

Overall: Contact at Once is an industry staple that every dealer should find a place for in their budget. Nominal cost and it gives the consumer choices in how to reach you.

Great Chat Software for your Dealership!

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and track results.

Overall: I've always liked Contact At Once and now they answer when you're unavailable and excellent at getting the customers info. I always like using chat whenever I'm finding information and this is the best one I've seen!

Recommendations to other buyers: Use the app for best results!!

excellent program is almost as if you do not need to do anything but press a button I recommend it

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: this program facilitates me the things that I would say that 80% do almost all the tasks for my sending my mails, contact with my clients is perfect I recommend it

Cons: The only bad thing about this program is not if it only happens to me, but I have so many contacts and so many tasks that sometimes it walks slow. I do not know if it's my computer.

Overall: exelent!!

LOVE IT!

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use of this product!The representatives are all so very nice and helpful ! I would totally recommend the product over some that are out there....

Overall: Makes life at work more bearable :)

Great product & Excellent Customer support!

Dec 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been in contact at once for a few years now and really enjoy their service. I have not had any issues with my chat and if I ever do, the support teams quick response time will resolve it for sure. I would recommend and use this product anywhere I go. 5 out 5 stars!

The perfect way to stay in touch 24/7

Aug 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, and customer support.

Cons: None

Overall: C.O.A. allows us to stay connected to our customers 24/7. Always available to answer questions! I highly recommend this chat to anyone in the sales industries.

Recommendations to other buyers: None

Vendor Response

by Contact At Once! on August 03, 2016

Thanks, Alicia! We appreciate your review.

We have used this for many years

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: This is a great chat product. We have used this for many years and don't have any complaints. We use the self monitored chat and have not had any issues. Very easy to use!

great chat service

Aug 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to deal with and operarte

Cons: none

Overall: great company great service, easy to use, always available for questions, fully managed chat is the way to go

Recommendations to other buyers: none

Vendor Response

by Contact At Once! on August 16, 2016

Chris, thanks for your comments and for taking time to do the review!

Great way to connect with customers!

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use

Cons: n/a

Overall: Very easy to use as a customer and for our staff. Contact at Once! has been great to work with. Very professional and helpful sales representative, customer service etc!

Great service and support

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Always coming up with new ideas

Overall: We can keep in contact with all of our customers visiting our website or vendor sites at all times. You're missing out if you don't use these guys!

Great Chat Option

Sep 06, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We left CAO for awhile and then came back because our chats dropped off significantly on ActivEngage. Great product!

Vendor Response

by Contact At Once! on September 06, 2016

Thanks for the review Amanda and we are happy that you love our product.

Great Chat Service

Nov 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: nothing yet

Overall: We have used CAO for over 2 years and have had great success. We just use the dealer managed chat and our BDC is able to answer the chats very easily.

Recommendations to other buyers: n/a

Contact at Once worked for us

Mar 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: What we liked most about the Contact at Once software was the idea of our customers reaching someone at all times.

Cons: What we ended up liking least about using the Contact at Once software was that we ended up finding more bang for our buck from other companies so we switched.

Great Product!

Aug 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can move easily from desktop to mobile.

Cons: None

Overall: Very easy to use. Great way to get sales. The company is very engaging and is great at keeping you informed and giving tips on using chat.

Recommendations to other buyers: Mobile app is awesome.

Vendor Response

by Contact At Once! on August 05, 2016

Thanks, Chris! Glad you are using the mobile app. Thanks for your comments and please let us know anything we can do to help you.

Love Contact at Once

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Overall: This is a great program to get those customers that can't talk on the phone. We are always available at their fingertips.

Capterra loader

Chat has taken a back seat to texting and even though CAO has text I prefer an alternate company.

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They do make it easy to chat and their service that answers chats when one of your salepeople is unavailable is great. They usually get the contact information and forward it in a timely manner.

Cons: We tracked very little as far as sales was concerned through chat and have recently switched to to text we have had a much better track record and higher closing percentage.

Overall: Was great while it lasted. Just think chat is a thing of the past except for support.

Simple and to the point

Aug 25, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: The Contact At Once program works very easy for me and is simple to navigate. I do like best the messages the program gives about the persons status.... i.e. - customer is typing, customer is using a mobile device,, etc.

bdc service dept

Dec 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: mic

Cons: fox

Overall: `Great Product Overall Quality5Ease of Use5Features & Functionality5Customer Support5Value for Money5

Recommendations to other buyers: have a great day

Chat Tool on Auto Trader

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was a relatively easy tool to use to chat with our customers.

Cons: Set us was kind of a pain to set up. I wish it was a little easier to set up and a little more user friendly.

Overall: We used this product on Auto Trader.com It was a little hard to get set up but over all it was relatively easy to use.

Great Way To Connect!

Oct 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, clear and clean user interface, quick and responsive.

Cons: none

Overall: I love CAO! It's an easy to use tool where we can connect with our customers! I spent the past couple days talking to one of my customers through the texting feature in the app!!

Capterra loader

ContactatOnce is a simple solution for Dealer's chat services

Jul 09, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The ability to set up individual account is relatively simple. The price is very cost effective. ContactatOnce has great integration with our website and 3rd party vendors.

Cons: The programming seems very dated, the interface included. It is difficult to remove or switch accounts on a computer once a user has left.

Overall: We were able to effectively and efficiently communicate with our customers in real time.

Chat feature for our listings

Jul 18, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very simple and easy to to use, customer support has been good, integrates with a lot of our listing sites.

Cons: Clunky interface, weird desktop app that glitches notifications sometimes, not the easiest to work with.

ContactAtOnce! is a unique platform.

Aug 05, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: ContactAtOnce! has for years provided our dealership with an extra avenue in which to engage our customers.

Vendor Response

by Contact At Once! on August 05, 2016

Thanks, Jesse! We appreciate your comments and having you as a long-time customer. Please let us know any suggestions you have on improving ease of use and thanks so much for providing a review!

Easy to set up and Use

Sep 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use

Cons: None

Overall: A great tool that provides detailed reporting on all customer leads. Easy to set up and use on both desktop and mobile.

Recommendations to other buyers: Great support staff

Capterra loader

Customers & Staff Like It

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: From a technical perspective, Contact at Once was fairly easy to implement. The branding and colour scheme is handled on the Contact at Once side.

Customers and staff find it easy to use and seem to like the application. Support staff were responsive when problems occurred when trying to implement with Google Tag Manager.

Cons: The solution restricts which geographies can communicate and see a Contact at Once implementation. This was a bit of a pain when working remotely.

Great support team

Jul 19, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: It's easy to install and customize. You can answer your own chats either on your mobile or computer and can easily switch between the 2.

Cons: Account reps are constantly changing and they don't tell you. It is super frustrating when you need to get anything done.

Great product

Aug 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great way to connect with online buyers and grow your prospect list. Great investment and very effective ROI.

Vendor Response

by Contact At Once! on August 16, 2016

Thanks for taking the time to do a review, Jared!

Easy to use!

Aug 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Comments: The software is easy to use and readily available. The keep you up to date on newest offerings and consistent training on how to use the product.

Vendor Response

by Contact At Once! on August 03, 2016

Thanks, Halston! We appreciate your comments and you taking the time to share your opinions about Contact At Once! Please let us know anything we can do to help you and your dealership with our chat and text products!

Capterra loader

Nice Chat Software

Feb 07, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Easy to use, collects phone numbers and names if the customer gives it. Alerts you of incoming text and sends you an email of the conversation.

Overall: Easy to use, collects customer phone number and other info. Good value, Gives you emails of the convesations