# HIPAA One Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HIPAA One the right Compliance solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130826/HIPAA-One/reviews --- HIPAA One 4.8 (45) [View alternatives](https://www.capterra.com/p/130826/HIPAA-One/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HIPAA One Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nam N. Physician Assistant Hospital & Health Care Used the software for: I used a free trial ### "Must have for hipaa protection" July 24, 2019 5.0 Pros I think this is an important software for all healthcare practices to ensure HIPAA compliance. Reasonable for its price Cons You need some training to use this software Review Source MT Melissa T. HIPAA Privacy Security Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent, user friendly audits" July 22, 2024 5.0 I think it's being great and the times that I get an auditor instead of doing it myself I definitely get good feedback. Pros Easy to use, builds upon the prior year. HIPAAOne tracks what my remediation is and gives me an area to show the auditor how I'm working on things. Cons So tedious to begin, can't always get assistance. Reason for choosing HIPAA One Features, rep call and demo were significant factors in choosing HIPAAOne. I also looked online at the reviews for it. Switched from [Electronic Document Management](https://www.capterra.com/p/150635/Electronic-Document-Management/) Cost was significantly less at the time (not sure now) and the reps made it feel so easy to do. Review Source MC Mike C. Administrator Medical Practice Used the software for: 2+ years ### "Bad " March 25, 2020 2.0 My overall experience was not very good. They were hard to deal with and I quickly left after only using the product for one year. Pros There was nothing that I liked about this software. Cons The service was horrible. They were rude when you talked to them, if they would return your call. Alternatives considered [Medcurity](https://www.capterra.com/p/198399/Medcurity/) Reason for choosing HIPAA One This product was chosen by the previous manager. Review Source AK Alex K. VP, Lab Technology and Security Compliance Information Technology and Services Used the software for: 2+ years ### "Easy to maintain HIPAA Risk Analysis compliance" July 24, 2024 5.0 Very easy to maintain compliance with our HIPAA Risk Assessment requirement.. Pros \* Easy to use software that keeps track of Risk Analysis questions, response and attached files. \* The assessment is broken into several clearly defined sections. \* Easy to share responses and assignments with other people in the organization. \* Easy to follow progress of the assessment. \* Easy to communicate with assessors. \* It's GREAT to complete assessments starting from year 2 as the information is automatically transferred from previous assessment. Cons I can't think of a negative feature in HIPAA One. Review Source GN Gary N. HIPAA Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "HIPAA One Review" April 17, 2024 5.0 Our company has been using HIPAA One since 2015. We use their web tool to perform an annual Security Risk Assessment. They have been an integral part of our company's HIPAA Compliance Program and a trusted and reliable partner in our compliance efforts. Pros The best aspects of the HIPAA One service are their ease of use and stellar customer service. Cons There is nothing we liked least about HIPAA One. I suppose I could say that we would be happier if it were less expensive, but that is only because everyone wants everything to be less expensive. In fact, they are a great value for the money! Reason for choosing HIPAA One N/A Review Source jF jessica F. Clinic Supervisor Medical Practice Used the software for: 2+ years ### "HIPAA ONE" May 7, 2021 5.0 Safe, secure, saving information in one place to manage all secure information for medical practice. Pros User friendly. Easy to manage progress in the software when updating information, changing information, both adding to current information and new information. Cons Occasionally, it felt as if the same or similar information was needed in multiple fields, working with customer service support helped clear up the expectations needed to provide information. Review Source GM Grace M. IT Director Hospital & Health Care Used the software for: 6-12 months ### "HIPAA One to the Rescue" June 17, 2016 5.0 Prior to working with HIPAA One, we tried numerous time consuming and frustrating approaches/products to perform and document our security risk assessments. The results were complicated and confusing spreadsheets that were difficult to understand and not useful for developing a remediation plan. We originally purchased the Security Assessment product and liked it so much we purchased the Privacy package. The HIPAA One team is responsive, knowledgeable, and professional. Overall, this has been a positive experience for our organization! Pros HIPAA One provides us with an easy way to; document our risk assessment results, create and coordinate our policies, develop an understandable and meaningful remediation plan, track and update our progress against our plan, and report results. Cons Navigation from the home screen is not as intuitive as we would like it to be. However, after using the product for awhile we don't have any problems. Review Source MC Michael C. Security Officer Computer Software Used the software for: 1-2 years ### "Great company to work with for walking through HIPAA compliance and setting company policies" August 7, 2020 5.0 Pros \[SENSITIVE CONTENT HIDDEN\] is an excellent compliance auditor and was very helpful in explaining each step and the purpose. Cons If you are assigned the wrong compliance auditor, the process can be somewhat painful. Last year, I was assisting in the process (and not the lead) and in the meetings I sat in on, the auditor was abrasive and almost rude. When I was assigned \[SENSITIVE CONTENT HIDDEN\] this year, it was night and day. Working with HIPAA One this year was a pleasure. Review Source VR Verified Reviewer Director IT Operations & Implementation Management Consulting Used the software for: 1-2 years ### "Director of IT Operations and Implementation" August 20, 2018 5.0 Amazing!!! That's all that needs to be said. The product is very simple and the support teams are very educated and informative. If you are new to implementing SRA processes and procedures associated with compliance, this is the product to USE! Pros Easy of Use...and the product support we get with our HIPAA Auditor Cons Being able to go back and review the initial question before completing a question Review Source VR Verified Reviewer Engineer Computer Software Used the software for: Less than 6 months ### "Amazingly Simplified Process of getting HIPAA compliance in place" December 3, 2018 5.0 Pros It has all the features required and most importantly the templates for making the policies and procedures. It tracks the progress of compliance. Cons Athough it has the necessary features, it needs improvement in usability and navigation. Review Source AM Angela M. Health Information & Privacy Officer Hospital & Health Care Used the software for: 6-12 months ### "HIPAA One review" May 24, 2019 5.0 I was in the beginning process of developing our policy and procedures, this was the perfect time because it gave me insight of what is necessary. Support team has been a huge support to my many questions and very helpful in reviewing documents. Pros It is easy to upload documents into and make comments. Cons Reading through the questions, however, Support agent from HIPAA One is great at responding to my questions. Review Source WJ Wesley J. Information Technology Director Used the software for: 1-2 years ### "HIPAA One was professional and orgnanized." March 21, 2018 5.0 We feel confident in our HIPAA needs now. Pros The software is simple and user friendly. Central location for all HIPAA related material. The staff is professional and supportive. Quick to respond to support questions. Cons How to resolve risks can be confusing sometimes but staff was always there to help clear up any questions. Review Source KJ Kaushik J. C.E.O. Used the software for: ### "HIPAAOne, Number1" March 22, 2015 5.0 We have tried a couple of other cloud-based HIPAA solution. Due to the confusing user interface, poor support, and multiple other issues, We were disappointed. We could not provide the quality of support we wanted to give. We were skeptical about HIPAAOne. Now that we are using HIPAAOne for a while, We wholeheartedly recommend HIPAAOne. Thank you. Review Source SM Salvatore M. National Dir, Revenue Cycle Systems Used the software for: Less than 6 months ### "OK for what we needed" July 17, 2018 4.0 Pros It ensured I filled in all required areas and let me know which areas were not completed. Other than that, there wasn't much I liked. Cons Its navigation was not intuitive. I had to guess what was missing in a required field. In some instances, I saw just a blank screen and had to navigate in ordre to fined out what exactly was missing. Review Source RM Rich M. HIPAA Securtiy Office / Office Admin Hospital & Health Care Used the software for: Less than 6 months ### "Kingston Oncologyy Hematology" December 4, 2018 4.0 Pros The website is very user friendly and intuitive. Cons So far, no issues with using this service or website Review Source BC Bill C. Senior Director of IT Health, Wellness and Fitness Used the software for: Less than 6 months ### "Software use and process" August 16, 2019 5.0 Great people who understand the landscape and are there to help. Pros The software and HIPAAOne consultants made an otherwise complex and overwhelming process manageable and straightforward. Cons Would like to see a calendaring/scheduling feature that maps out all the important duties based on the Policy templates. I could then use this feature to be aware of upcoming obligations and track new activity against policy. Reason for choosing HIPAA One I had met the HIPAAOne leadership and learned about their product in previous demonstrations. Review Source sM stan M. dentist Hospital & Health Care Used the software for: 1-2 years ### "hipaa one" May 26, 2020 5.0 I like that it has all necessary forms that i can customize to my business and that it backs is up to $100,000 assurance. Pros I like that it contains templates that I can customize and use as my own. It saves me a lot of time from finding the information and forms that I need from various government agencies. Cons It is very complete but it so doing it has much information to go through to find what is extremely relevant to me. Review Source JK Joe K. IT Manager Higher Education Used the software for: 2+ years ### "HIPAA One review" June 18, 2019 5.0 Pros Super easy to use and manage. References actual Standard best practices. Onsite walk thru was very eye opening and much appreciated. Cons does the job. not looking for it to do much more. Review Source CC Carol C. Used the software for: ### "A streamlined solution! " April 27, 2016 5.0 The HIPAA One Security Risk Assessment software is efficient, user-friendly, and streamlined. A lot of thought and attention has been put into the design of the workflow to save the user time and understand the complexities of the HIPAA Security Rule standards. The template Policies and Procedures available are a welcome added benefit to this solution. This really sets this solution apart from others. Some of the user interface experience can be improved (e.g. remediation process of assessment questions are not grouped by staff role leading to user searching through all questions), but overall the company has been extremely receptive to comments and show an earnest desire to keep making their product better. The support team has been exceptionally helpful for any matter, little or big. They are quick to respond and their responses are thorough and detailed. Overall, HIPAA One is a great solution for any practice size working towards HIPAA compliance, due to its streamlined design, ease of use and attention to what HIPAA auditors typically look for. Review Source SO Selma O. Director of Operations/Chief Privacy Officer Insurance Used the software for: 2+ years ### "USER FRIENDLY" August 2, 2018 5.0 Because we are a vendor for insurance companies, they require HIPAA compliance in place. HIPAAONE has given us the solution to be compliant and updated. With the efficiency of security and reliability, we are able to stay focused on our business services. Pros Extremely easy to use. Forms and documents pre-made. Cons The details, however, I understand because of the regulations, more details the better. Review Source BT Brad T. Privacy & Security Lead Used the software for: ### "Very happy power user/Sponsor" April 26, 2016 5.0 HIPAA compliance is never fun but HIPAA One is the most user-friendly compliance tool I've ever used. It does a great job of breaking down the 80-90 separate parts and pieces of the Security Rule in a way that is (relatively) understandable by the majority of our clients. I like that clients can upload supporting documentation on the front end, as they are answering the interview questions, as well as on the back end, as they are working on their risk mitigation plan -- this really makes the tool an auditor's dream. I also like the fact that a repeat customer's prior assessment responses are pre-loaded into their current assessment -- this saves time and effort which our clients appreciate. But the most impressive aspect of HIPAA One has to be the team supporting it. Kent, Bobby, Paul, Steven, and the rest of the team are an impressive, engaged, and readily responsive group that are always interested in feedback on their web-based tool and ways to make it even better. Overall we couldn't be happier with HIPAA One! Review Source TC Tereasa C. Associate Director Hospital & Health Care Used the software for: 2+ years ### "Great Service, Great Product" November 30, 2018 5.0 The customer support is outstanding. When I have questions the responses are always prompt and thorough. The staff go out of their way to make this process as easy as possible. Working with Rep has been wonderful. She's very professional and knowledgeable. Pros The review is extremely thorough and criteria are promptly updated each time the regulations change. Cons Given the nature of the review required, the multiple entries can seem a little tedious as information needs to be entered by site. In some cases, the info is the same, but in other cases it's not. Honestly, I cannot blame the software - it was designed to meet OCR requirements. Review Source OO Orlando O. RDH Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great office tool" October 19, 2018 4.0 We love it in our office and we know we are in good hands and so our patients by using a software like this one. Pros Is very easy to use and helps guard all important information in order to be HIPAA compliant. I definitely recommend this program. Cons Its a little confusing when navigating thru it the first time since it has a very diverse menu. Review Source LK Lyn K. Healthcare Professional Hospital & Health Care Used the software for: Less than 6 months ### "Helpful program to keep you compliant" October 3, 2019 4.0 Good program to give you the reassurance that you are staying HIPAA compliant. Pros Relatively easy and straightforward to use, also helps you stay up to date with any industry legislation changes. Cons Not as user-friendly at first, need to get used to the program navigation. Also, some training is required to use the program. Review Source GP Glenn P. Information Security Officer Hospital & Health Care Used the software for: 1-2 years ### "HIPAA One Risk Assessment Software" November 20, 2018 5.0 HIPAA One has worked with our clinic to provide us with a workable HIPAA Risk Assessment. Pros Vendor is professional and always willing to help. They are responsive to questions and eager to use email or teleconferences. Cons Some of the online instructions are marginally vague; however, HIPAA One are easy to question and provide comprehensive answers. Review Source Similar Products Featured ## Related categories [HIPAA Compliance](https://www.capterra.com/hipaa-compliance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.