Who Uses This Software?

Healthcare Providers


Average Ratings

6 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • PatientTrak
  • www.patienttrak.net
  • Founded 2006
  • United States

About PatientTrak

Cloud-based patient tracking and engagement platform providing patient flow monitoring, kiosk and staff check-in, text messaging and process visibility featuring HL7 interfacing, audio/visual alerts, wait/treatment time reporting, and waiting room status viewing for staff and patients. PatientTrak provides improved patient satisfaction through increased throughput, staff efficiency and dramatically reduced wait times. Patient engagement includes appointment reminders and web-check-in.


PatientTrak Features

  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking

PatientTrak Reviews Recently Reviewed!


Great Software!!

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PatientTrak software is extremely intuitive and provides great functionality for my team. The software tracks patients door to discharge providing: kiosk check in, queuing, tracking and post visit surveys. PatientTrak's comprehensive reporting and analytics have allowed us to identify numerous bottle necks in our patient flow. PatientTrak's customer service team is extremely responsive and very knowledgeable about best practices in the healthcare industry.

Cons: The PatientTrak touchscreen kiosk provides the necessary functionality right now. However, long term I would like the kiosk to take payments.

Overall: Increased patient satisfaction. Improved staff efficiency and reduction in costs.

good product

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: keeping trak of patients. taking them in order they came in.

Cons: it would be nice to have the patients name to still be on the patient que after the patient is checked in. the name disappears and there are 4 patients in front of them but they see zero minutes.

Overall: f

Vendor Response

by PatientTrak on March 14, 2018

Joe:
Thank you for the review. Glad to hear that PatientTrak is helping your organization manage patient flow and improve operations. The requested functionality as you describe is available. We would be pleased to work with your team on implementing this desired workflow.

Capterra loader

I am very satisfied with PatientTrak

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is simple to install and use. It has been very reliable in the 2+ years that we have used it. Any issues are quickly resolved by PatientTrak's support team.

Cons: Overall I am happy with it. It has all the basic features required of a Patient monitoring system and more features are always being added. That being said sometimes I would like to see more advanced features.

Enhancing the patient experience

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A awesome online reputation management, digital marketing and quality improvement product. Want to survey patient in real time to get consistent patient feedback and data, want more patient engage online and in the clinic. This company is for you. They have so many products available it is your one stop shop in the path to improve patient experience. Hey hey can digitalize you practice and bring you into the forefront of patient experience.

Cons: They are a big company that caters to large companies with a budget to boast. But you won't be disappointed with the product or the customer service you get from this company!

not friendly user at all

Apr 18, 2018
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I CAN SEE WHAT THE PATIENT SIGN IN WITH THAT HELPS US OUT A LOT SO THAT NOBODY IS WAITING TOO LONG TO BE TOLD YOU NEED TO GO TO AN URGENT CARE

Cons: The bad thing about this software is that when you go to any advocate walk in clinic to work you have always call some one to get access to the patient trak and it take too long for someone to call back

Vendor Response

by PatientTrak on June 19, 2018

Hi Tanisha: Please contact your IT support team for access to your local system as it is administered by them. Your "Cons" comment should be directed to your IT team not PatietntTrak software. We are here to support our customers and have very fast response. Thank you.

Good concept with several opportunities for improvement.

Mar 27, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The color coding is very useful and the ability to customize your My Tracking View report is excellent.

Cons: It would be super useful if we were able to use the column headers to sort by, adding this would make the functionality very efficient.

Overall: The ability to quickly view patients' statuses in our system.

Vendor Response

by PatientTrak on April 19, 2018

Sonia: Thank you for the review. Sorting by column header has been added to many of the system pages. We will be adding it to the tracking board in the next 90 days. Thank you.