--- title: "PatientTrak Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PatientTrak Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/130880/PatientTrak/" page_type: "product" language: "en" --- # PatientTrak Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PatientTrak ## What is PatientTrak? Reputation management, patient tracking &engagement platform providing patient flow monitoring, kiosk and staff check-in, text messaging and process visibility featuring HL7 interfacing, audio/visual alerts, wait/treatment time reporting, and waiting room status viewing for staff and patients. PatientTrak provides improved patient satisfaction through increased throughput, staff efficiency and dramatically reduced wait times. Patient engagement includes appointment reminders and web check-in. ## What is PatientTrak used for? [Patient Management](https://www.capterra.com/patient-management-software/)[Occupational Health](https://www.capterra.com/occupational-health-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $395 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PatientTrak?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.patienttrak.net&name=PatientTrak) ## PatientTrak Overview Updated August 2026 AI summary PatientTrak offers cloud-based tools for organizations of all sizes to manage patient flow, check-ins, and engagement while supporting reputation management needs. Its platform provides alerts, review requests, customizable reports, analytics, and integration with third-party systems. Notably, it facilitates patient tracking and operational visibility but does not include negative feedback management or direct review monitoring. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PatientTrak 4.6 (14) VS. [4.6 (114)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Starting Price $395 Per Month Starting Price $350 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (14) Ease Of Use 4.5 (498) Value For Money 4.4 (12) Value For Money 4.4 (382) Customer Service 4.4 (12) Customer Service 4.4 (430) ## PatientTrak alternatives [RXNT](https://www.capterra.com/p/110018/rxnt/) [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110018/rxnt/) [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) [3.9 (492)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/89392/drchrono-Practice-Management/) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) [4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144484/InSync-EMR/) [PracticeSuite](https://www.capterra.com/p/116370/PracticeSuite/) [4.0 (40)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/116370/PracticeSuite/) ## FAQs about PatientTrak Overview ### Which roles and teams benefit most from PatientTrak? PatientTrak is most used by front-desk, patient access, and administrative teams that manage check-ins, scheduling visibility, and patient flow. Clinical support staff use it to coordinate visits and reduce wait times, while patient experience and practice leaders rely on it to monitor service quality, streamline operations, and improve communication. Answer based on 14 reviews Overview ### What company size and specific industries is PatientTrak built for? PatientTrak is designed for healthcare organizations of all sizes, especially hospitals, healthcare providers, ambulatory clinics, and out-patient facilities. It fits medical settings that need patient tracking and coordination, making it suitable for both larger hospital systems and smaller clinical environments. Features and Usability ### What are the key features of PatientTrak? PatientTrak offers patient flow management, admissions management, appointment scheduling, booking management, and discharge management. It also includes self check-in/check-out, onsite registration, waiting time tracking, alerts/notifications, messaging, reminders, customizable forms, customizable reports, reporting/analytics, third-party integrations, and HIPAA compliant support. Integrations ### Which third-party tools and platforms does PatientTrak integrate with? PatientTrak integrates with 6 third-party platforms: AdvancedMD EHR, Allscripts Practice Management, Cerner Specialty Practice Management, HST Pathways, MEDITECH Expanse, and eClinicalWorks. These integrations cover EHR and practice management systems used in healthcare settings. Getting Started and Support ### What training and onboarding options does PatientTrak offer? PatientTrak provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions offer guided remote setup, webinars provide scheduled group learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does PatientTrak offer? PatientTrak provides email/help desk and phone support. These channels give users direct ways to reach the support team for setup, troubleshooting, and account questions. Because no reviewer feedback is available, no user sentiment about response times, helpfulness, or common support frustrations can be stated. ## Features AI summary Based on 1,548 Reputation Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing reputation management software: - **Review Request** (**54%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**64%**) - **Review Monitoring** (**50%**) PatientTrak supports **Review Request**, making it easier to ask customers for feedback and generate more reviews over time. However, it does not include **Negative Feedback Management** or **Review Monitoring**. Instead, the product offers **Reporting/Analytics** (**42%**), which gives businesses another way to track performance trends and measure review activity. These features help businesses stay aware of customer sentiment and improve how they manage their online reputation. Appointment Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Communication Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Customizable Forms 5.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Historical Reporting 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Information, data and reports that are being tracked over time Booking Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Reminders 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity PatientTrak 32 features ### All Features - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - EMR/EHR: Create and securely store digital patient records - For Psychiatrists: Must serve psychiatrists/psychiatric practices - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - kiosk: Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Onsite Registration: In-person, onsite registration - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Scheduling: Book and manage patient appointments and follow-ups - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review Request: Allows businesses to request reviews from their customers - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Waiting Time Tracking: Estimated waiting time in the queue --- Get Advice We can help you find the software with the features you need. Features 4.2 (14) 4.2 Based on 14 reviews ## Pricing Value for money 4.4 (12) Free Trial Basic $395.00 Per Month Value for money 4.4 (12) 4.4 Based on 12 reviews ## Integrations [ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ HST Pathways](https://www.capterra.com/p/178241/HST-Pathways/)[ MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (12) 4.4 Based on 12 reviews ## User reviews Overall rating 4.6 Based on 14 reviews Filter by rating 5(11) 4(1) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent LS linda S. representative Access II Medical Practice ### "filling out survery" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2023 PatientTrack has worked for me in doing my job. Pros I think Patient Trak works fine for me. It is easy to use. Cons I am fine with how patientTrak works for me. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR LaDonna R. Patient Access Rep Medical Practice ### "Patient Track Track" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2023 its been useful for clinical side to keep up with patients progress. Pros i like how it tracks exactly who is with the patient and who's working on whatever they're working on. Cons It could be useful if the patients name highlighted on its own to let us know the arrived. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JR Jaclyn R. Clinical Dietitian II Health, Wellness and Fitness ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2023 Pros The product is easy to use and I am very pleased that I can have it open on my computer. Cons I don't really have any cons to using this product yet! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LH Long Huen A. Physician Assistant Health, Wellness and Fitness ### "PatientTrak keeps our clinic organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 16, 2023 Pros It improves organization and communication. Cons I think it does its job. Nothing that I dislike. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NC Natalie C. Admin Assistant Hospital & Health Care ### "Life Saver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 16, 2023 I've enjoyed the entire experience of using the system. Pros I enjoy the "Early, LATE, Wheelchair, Walker, Oxygen, etc" features. They are very helpful. Cons I don't have any least features. Everything works just fine. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BL Bonnie L. RVT Veterinary ### "Love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2023 Pros I love how easy it is to keep track of where patient are and communicate with our CSR when things needs to be done on the front side of the hospital for each patient. Cons It would be nice if we could correlate this software with our medical software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RL Riley L. Reception Medical Practice ### "My Review - Brinton Vision" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 16, 2023 I believe it is a great use of company money and allows us to be efficient throughout the day Pros Easy to use, simple, effective to everyone in the office Cons The use of changing patients over for the next day could be easier Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Allison B. PSR Hospital & Health Care ### "PatientTrak" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 25, 2019 Generally very good. Pros New update is very efficient for tracking the patients Cons The application freezes occasionally since the update. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Patient experience specialist Hospital & Health Care ### "Enhancing the patient experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 15, 2018 Pros A awesome online reputation management, digital marketing and quality improvement product. Want to survey patient in real time to get consistent patient feedback and data, want more patient engage online and in the clinic. This company is for you. They have so many products available it is your one stop shop in the path to improve patient experience. Hey hey can digitalize you practice and bring you into the forefront of patient experience. Cons They are a big company that caters to large companies with a budget to boast. But you won’t be disappointed with the product or the customer service you get from this company! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM tanisha M. MOA ### "not friendly user at all " 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 18, 2018 Pros I CAN SEE WHAT THE PATIENT SIGN IN WITH THAT HELPS US OUT A LOT SO THAT NOBODY IS WAITING TOO LONG TO BE TOLD YOU NEED TO GO TO AN URGENT CARE Cons The bad thing about this software is that when you go to any advocate walk in clinic to work you have always call some one to get access to the patient trak and it take too long for someone to call back Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 19, 2018 Hi Tanisha: Please contact your IT support team for access to your local system as it is administered by them. Your "Cons" comment should be directed to your IT team not PatietntTrak software. We are here to support our customers and have very fast response. Thank you. [View all Reviews](https://www.capterra.com/p/130880/PatientTrak/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.