# PatientTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PatientTrak the right Reputation Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130880/PatientTrak/reviews --- PatientTrak 4.6 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PatientTrak Ease of use 4.3 Customer Service 4.4 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use William F. Marketing Manager Used the software for: 1-2 years ### "I am very satisfied with PatientTrak" December 18, 2017 5.0 Pros The software is simple to install and use. It has been very reliable in the 2+ years that we have used it. Any issues are quickly resolved by PatientTrak's support team. Cons Overall I am happy with it. It has all the basic features required of a Patient monitoring system and more features are always being added. That being said sometimes I would like to see more advanced features. Review Source LR LaDonna R. Patient Access Rep Medical Practice Used the software for: 1-2 years ### "Patient Track Track" March 17, 2023 5.0 its been useful for clinical side to keep up with patients progress. Pros i like how it tracks exactly who is with the patient and who's working on whatever they're working on. Cons It could be useful if the patients name highlighted on its own to let us know the arrived. Review Source tM tanisha M. MOA Used the software for: 6-12 months ### "not friendly user at all " April 18, 2018 3.0 Pros I CAN SEE WHAT THE PATIENT SIGN IN WITH THAT HELPS US OUT A LOT SO THAT NOBODY IS WAITING TOO LONG TO BE TOLD YOU NEED TO GO TO AN URGENT CARE Cons The bad thing about this software is that when you go to any advocate walk in clinic to work you have always call some one to get access to the patient trak and it take too long for someone to call back Review Source Response from PatientTrak June 19, 2018 Hi Tanisha: Please contact your IT support team for access to your local system as it is administered by them. Your "Cons" comment should be directed to your IT team not PatietntTrak software. We are here to support our customers and have very fast response. Thank you. BL Bonnie L. RVT Veterinary Used the software for: 2+ years ### "Love it!" February 16, 2023 5.0 Pros I love how easy it is to keep track of where patient are and communicate with our CSR when things needs to be done on the front side of the hospital for each patient. Cons It would be nice if we could correlate this software with our medical software. Review Source RL Riley L. Reception Medical Practice Used the software for: 1-2 years ### "My Review - Brinton Vision" February 16, 2023 5.0 I believe it is a great use of company money and allows us to be efficient throughout the day Pros Easy to use, simple, effective to everyone in the office Cons The use of changing patients over for the next day could be easier Review Source MS Mike S. President Hospital & Health Care Used the software for: 2+ years ### "Great Software!!" December 18, 2017 5.0 Increased patient satisfaction. Improved staff efficiency and reduction in costs. Pros PatientTrak software is extremely intuitive and provides great functionality for my team. The software tracks patients door to discharge providing: kiosk check in, queuing, tracking and post visit surveys. PatientTrak's comprehensive reporting and analytics have allowed us to identify numerous bottle necks in our patient flow. PatientTrak's customer service team is extremely responsive and very knowledgeable about best practices in the healthcare industry. Cons The PatientTrak touchscreen kiosk provides the necessary functionality right now. However, long term I would like the kiosk to take payments. Review Source NC Natalie C. Admin Assistant Hospital & Health Care Used the software for: 1-2 years ### "Life Saver" February 16, 2023 5.0 I've enjoyed the entire experience of using the system. Pros I enjoy the "Early, LATE, Wheelchair, Walker, Oxygen, etc" features. They are very helpful. Cons I don't have any least features. Everything works just fine. Review Source lS linda S. representative Access II Medical Practice Used the software for: 6-12 months ### "filling out survery" March 20, 2023 5.0 PatientTrack has worked for me in doing my job. Pros I think Patient Trak works fine for me. It is easy to use. Cons I am fine with how patientTrak works for me. Review Source jW john W. moa Civic & Social Organization Used the software for: 1-2 years ### "good product" March 13, 2018 5.0 f Pros keeping trak of patients. taking them in order they came in. Cons it would be nice to have the patients name to still be on the patient que after the patient is checked in. the name disappears and there are 4 patients in front of them but they see zero minutes. Review Source Response from PatientTrak March 14, 2018 Joe: Thank you for the review. Glad to hear that PatientTrak is helping your organization manage patient flow and improve operations. The requested functionality as you describe is available. We would be pleased to work with your team on implementing this desired workflow. VR Verified Reviewer Patient experience specialist Hospital & Health Care Used the software for: I used a free trial ### "Enhancing the patient experience " August 15, 2018 4.0 Pros A awesome online reputation management, digital marketing and quality improvement product. Want to survey patient in real time to get consistent patient feedback and data, want more patient engage online and in the clinic. This company is for you. They have so many products available it is your one stop shop in the path to improve patient experience. Hey hey can digitalize you practice and bring you into the forefront of patient experience. Cons They are a big company that caters to large companies with a budget to boast. But you won’t be disappointed with the product or the customer service you get from this company! Review Source JR Jaclyn R. Clinical Dietitian II Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product" February 16, 2023 5.0 Pros The product is easy to use and I am very pleased that I can have it open on my computer. Cons I don't really have any cons to using this product yet! Review Source LHA Long Huen A. Physician Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "PatientTrak keeps our clinic organized" February 16, 2023 5.0 Pros It improves organization and communication. Cons I think it does its job. Nothing that I dislike. Review Source AB Allison B. PSR Hospital & Health Care Used the software for: 6-12 months ### "PatientTrak" February 25, 2019 5.0 Generally very good. Pros New update is very efficient for tracking the patients Cons The application freezes occasionally since the update. Review Source SG Sonia G. Radiology Admin Hospital & Health Care Used the software for: Less than 6 months ### "Good concept with several opportunities for improvement." March 27, 2018 3.0 The ability to quickly view patients' statuses in our system. Pros The color coding is very useful and the ability to customize your My Tracking View report is excellent. Cons It would be super useful if we were able to use the column headers to sort by, adding this would make the functionality very efficient. Review Source Response from PatientTrak April 19, 2018 Sonia: Thank you for the review. Sorting by column header has been added to many of the system pages. We will be adding it to the tracking board in the next 90 days. Thank you. Similar Products Featured ## Related categories [Patient Management](https://www.capterra.com/patient-management-software/)[Occupational Health](https://www.capterra.com/occupational-health-software/)