TeleTracking Technologies

Patient Flow Solution


4.5 / 5
5 reviews

Who Uses This Software?

Large and complex hospital health systems with lack of overarching transparency and communication. Our solutions bring unity to siloed systems and processes with our proven best practice tactics.


Average Ratings

5 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TeleTracking Technologies
  • www.teletracking.com
  • Founded 1990
  • United States

About Patient Flow Solution

TeleTracking has changed the way health systems think about and manage patient flow. Our solutions act as an operational overlay providing automation and visibility across complex multi-hospital/multi-EMR systems to move patients safely and efficiently from admission to discharge. Over ten years ago, we also recognized the benefits of a centralized approach to managing patient flow and led the development of more than 100 operational command center models across the US and UK.


Patient Flow Solution Features

  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking

Patient Flow Solution Reviews Recently Reviewed!


Marketing Rules the TeleTracking Organization

Jan 30, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It works, but it is slow and becoming cumbersome to update and maintain.

Cons: It is older technology not easily updated. No investment in BedTracking or Transport for 8 - 10 years. Interface can be difficult and only 20 patient attributes is allowed. The last two version updates were flawed and no primary investment in testing occurred. TeleTracking should realize it is first and foremost an application software company and not a marketing company. For the last 3 - 4 years, we feel as if the story provided by the company is initially good, but then it becomes frayed with different stories and the reality of when the product is delivered disappoints. TeleTracking should decide if it is a marketing company that outsources IT development that delivers an average cookie cutter product or an application company that can produce a superior product. Because every time we asked for enhancements or a change to the overall color because the latest version is blinding, the marketing team won the debate about what is to be delivered rather than listening to the customer base about their needs. Additionally, when we talk about partnership, the decision to not tell us that a flawed version was installed and to let us struggle with hotfix after hotfix to fix all the issues was not on any level what can be called a partnership.

Overall: We do like the data being derived from the application. Although, some of the data is very difficult to obtain and the tool to display is dated.

Great Application

Oct 16, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Vast variety of reports you need to follow up on all concerns. Real time data and the ability to organize tabs to arrange your screen to customize what you would like to see in which order.

Cons: Can become a long complicated process when you are trying to add/delete new data from the system. Also when you try to play voice messages from jobs that have been entered into the system greater than a month or two ago, you cannot play back the voice messages.

Overall: Easy system.

TeleTracking Works

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to customize to your organization's needs and obtain data to drive performance improvement.

Cons: It is challenging to implement the downtimes required for upgrades.

Overall: TeleTracking is more than a patient flow solution, it is an operational necessity.

Great Product

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Extremely easy to use, even for someone who is not technologically inclined. Easy to be an admin for the software as well, the help desk can handle most issues that come up.

Great app for work

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, notifications for patient flow

Cons: Not so much an app issue but it network is not reliable then we have connection issues